Independent Communications Authority of South Africa

Pinmill Farm, 164 Katherine Street, Sandton

Private Bag X10002, Sandton, 2146

VACANCY

JOB TITLE
JOB LEVEL
SALARY
LOCATION
POSITION STATUS

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DESKTOP SUPPORT TECHNICIAN

C2
CTC R323,873.00
ICASA HEAD OFFICE- SANDTON
PERMANENT

Purpose of the job

The Desktop Support Technician is responsible for Desktop Support to end users and
optimization of desktops and printer support. This includes installing of software and
hardware and troubleshooting problems and resolving them as per SLA.
Key Responsibility Areas
Reconciliations

End user support and optimization of desktop environment.

Reactive on-site assistance to internal clients.
Daily administration for clients PCs and network printers
Applications support on Desktops
Support computer devices such as PDAs, computer peripherals and other devices
that connect to the network or computer including cellular telephones
Email Clients support.
Resolve issues that are reported to the Helpdesk, 2nd line support.
Provide feedback about customer needs.
Stand in for the Helpdesk Administrator when Helpdesk Administrator is unavailable.
Assist System Administrators on ad- hoc tasks.
IMAC (installation, moves, additions, and changes) of Hardware & Software

Qualifications and Experience

Minimum Requirements: Diploma in Information Technology (3 years) or equivalent
qualification, A+,N+ and Microsoft Certified Desktop Support Technician (MCDST). 3-5
years Desktop Support experience, particularly LAN/WAN. Microsoft Operating Systems
such as XP/Windows 7/Windows 8, MS Office Suite, MS Exchange 2010/2013, MS Active
Directory, MS Lync.
Personal Attributes

Achievement Orientation

Adaptability

Analytical Thinking

Attention to details

Client focus

Independent Communications Authority of South Africa

Pinmill Farm, 164 Katherine Street, Sandton
Private Bag X10002, Sandton, 2146

Continuous learning

Creativity and innovation

Critical judgment

Interactive Communication

Organizational Awareness

Problem Solving

Resilience

Self Confidence

Team Work
Closing Date: 09 November 2014. To apply for this position, please visit
https://www.icasa.org.za/Careers

If you do not hear from us within three months of the closing date, please regard
your application as unsuccessful.
Applications received after the closing date will not be considered, It is the
applicant`s responsibility to have foreign qualifications evaluated by the South
African Qualifications Authority (SAQA).
Only candidate who meet the requirements should apply.
ICASA reserves a right not to make appointment.
Appointment is subject to getting a positive security clearance, verification of the
applicants documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.

ICASA is committed to the achievement and maintenance of diversity and equity in

employment, especially of race, gender and disability.