S.V.

Easwer , PMA, ITIL v3

B.E (Mechanical), MBA (NITIE)
+91-7259886632

easwer_sv@yahoo.com, Bangalore
Profile Summary
Senior Manager - Application Support
Easwer has about 11 years of IT experience with expertise on SAP Application Maintenance Services
(AMS) Pre-sales (solutioning) & Delivery. He is also well conversant with Service Introduction and Service
Transition.
He is currently responsible for Implementing Managed Services Framework for all the accounts across
Wipro under the ServiceNXT framework. ServiceNXT framework includes best practices in delivery of AM
projects, ITIL processes and Automation.
Beside current Managed Services role, Easwer has driven service introduction and Transition in varied
scenario for accounts like Support to Support and Project to Support across verticals
Easwer has pre-sales experience on responding to RFxs with a specialized focus on SAP based solutions,
Easwer has also supported RFxs with responsibilities such as pre-BAFO & BAFO client CXO interactions,
estimation, pricing & authoring the response. He has extensive experience in engaging with end clients to
present AMS solutions, due-diligence activities and orderly sales handover to delivery.
Easwer is proficient in designing & executing AMS delivery models which reflect various levers of
operational efficiency such as offshoring and delivery excellence. He has deep understanding of various
pricing models in context of annuity based services; hands-on experience in developing commercial
models such as ticket based pricing, fixed fee pricing and T&M rate cards.
Easwer is Wipro's Project Manager Academy Certified, ITIL V3 and SAP Sales Certified IT Service
Manager with domain knowledge in the Supply Chain processes, his focus is on Application Maintenance
and Support (AMS), Solutioning and Service Introduction/Transition and has a considerable grasp on
trends evolving in enterprise AM space.

W o r k E x p e r i e n c e ( 1 0 Yea r s 8 M o n t h )
Wipro Technologies
Senior Manager
Application Support
(Oct 06 till date)

Senior Manager - Application Management Services (AMS)

From January 2014
Responsibilities
Leading the adoption of Managed Services framework for accounts across Wipro
under the umbrella of ServiceNXT framework, this involves adoption of Best
practices, Processes and Automation (Tools) for Application Support & Pre-Sales
Analytics and AMS Continuous Improvement.
Currently working for Energy & Construction Major whose support scope
encompasses Infrastructure, Applications and BPO tracks, Team Size : 450 FTE's
(140 FTEs for ITO-Infra and Apps)
Service Transition Manager for Citibank, Singapore from July 2013 December
2013
Responsibilities
APAC, EMEA and LATAM Team Consolidation- Movement from Staff
Augmentation to Co-Sourcing Model
New team Onboarding, Transition for Product knowledge gap and new
applications going live to Support team
Movement to Managed Services Model
Team Size : 210 FTE's

Service Transition Manager for Williams, Oil and Gas Major in Oklahoma, USA
from January 2013 June 2013
Responsibilities
Responsible for planning and execution of Transition for Williams Applications
track from IBM to Wipro, team size : 90 FTE's
Application Scope includes Oracle, PeopleSoft, Hyperion, Power Plant,
Java,.Net, Informatica, Filenet, EDI
Driving Tool based transition approach - Using Epiplex for screen capture, CAST
for source code analysis and WebEx/Live Meeting for Remote Knowledge
Transfer
Service Introduction Manager for British American Tobaccos Greenfield SAP
implementation in London, UK from July 2011 Dec 2012
Responsibilities
Responsible for Transitioning Projects into Services based on PINS+
methodology
Managing a team of 60 consultants spread across London, Kula Lumpur,
Bangalore and Chennai
Work with multiple stakeholders various work streams involved in SAP
implementation, IT Services Group, Application vendors SAP, Wipro & IBM,
Services Desk Vendor Fujitsu and Infrastructure Vendor T-Systems
Conceptualize and define Service Requirements, do Service Impact
Assessments on existing Services, Transition Planning for Pilot and Regional
Roll ins.
Creating and executing Knowledge Transition, Shadow Support and Primary
Support all in parallel to Warranty Support of Implementation Vendor
Defining Service Acceptance Criteria and ensuring that Project meets the
defined criterias and vendor meets each defined phase exit criteria
Service Transition Manager for British American Tobacco, Worlds second largest
Tobacco companys Regional SAP Instances transition from Nov 2009 June
2011
Responsibilities
Managed Transition for British American Tobacco Latin America Region out
of Brazil from incumbent vendors, IBM, T-Systems and Logica CMG, Brazil with
32 member team spread across Curitiba, Brazil and Chennai, India
Managed Transition of SAP R/3 for British American Tobacco (BAT) from
incumbent Vendor IBM, Calcutta with a 36 member team spread across
Calcutta, Bangalore and Chennai
Managed End to End process track Transition for British American Tobacco for
New dimension applications at Kuala Lumpur, Malaysia for a 42 member team
spread across Kuala Lumpur, Bangalore and Chennai
Work closely with the Client to Development Detailed Transition plans for
Knowledge Transfer for clients like ABB, SFR, WHO and Capital One.
Coordinated Due Diligence for Application Management Engagements
Drafted a Continuous Improvement Plan for Wipros Client Heineken in the
Application Support Engagement
ITIL V3 Foundation certified
Familiarity with RunSAP methodology.
Wipros Managed Services 101 and Managed Services 201 certified.
Have also worked on a number of High Value outsourcing deals that include many
Must Have Accounts across the globe as an AMS Solution Architect Oct 2006
November 2009
Responsibilities
Drafted a Continuous Improvement Plan for Wipros Client Heineken in the

Application Support Engagement

SPOC & Proposal Owner for AMS for multi application engagements
Responding to High Value RFPs/RFIs across all ERP packages across different
geographies
Engaged throughout the presales/sales cycle for the Outsourcing deals from
Questionnaire, Proposal preparation, references check and client visits
Responsible of identification of Target Accounts by Data Mining
Responsible for Solution Preparation, Effort Estimation, Transition and Steady
State Planning and Commercials
Bid Management - Coordinate with different teams verticals and horizontal
practices to build an integrated solution response
Responsible for Developing Estimation and Proposal Templates
Proficient in designing & executing AMS delivery models which reflect various
levers of operational efficiency such as offshoring and delivery excellence.
Understanding of various pricing models in context of annuity based services;
hands-on experience in developing commercial models such as ticket based
pricing, fixed fee pricing and Time & Material
Played a role of Application Managed Services (AMS) Solution Architect
Responsibilities
Bid Manager for AMS Support engagements

IGATE (Formerly
Patni Computer
Systems)
AMS Solution Architect
(May 05 Oct 06)

Responding to RFxs with a specialized focus on SAP and Oracle based

solutions, also supported RFxs with responsibilities such as pre-BAFO & BAFO
client CXO interactions,
Have extensive experience in engaging with end clients to present AMS
solutions, due-diligence activities and orderly sales handover to delivery.
Involved in Proposal preparation and client visits
Played a role of Business Analyst for Requirement Gathering phase for SAP
Implementation Projects
Exhibited Patnis SAP XApps development Inventory Optimizer at SAP
Summit06
Successfully driven Sales campaign for Siebels Dealer Management System
targeting the Automobile Sector
Worked for Domestic clients bids as well like Sodexho, University of Mumbai and
Bombay Stock Exchange
Clients

HCL Technologies
Software Engineer
(Nov 01 May 03)

Manhattan Associates, (Supply Chain Solutions)

Lexis-Nexis, (Information Products)
NCR, (Financial Solutions)

Responsibilities

Team Leader for the Testing phase of a client based tool for Lexis Nexis
Involved in the Development, Testing and Maintenance phases of E-commerce
Website of NCR
Developed Data Conversion system for the Client, played a role of Performance &
Load Testing Lead and supported Client's e-commerce site.
Application Support with Shell Scripts & Java and testing using Load Runner and
Silk Test

Internship
Lafarge
(Summer Internship)

Summer Internship with Lafarge India

Projects

Study of Logistics Service Levels to Sales & CFAs and suggestion of

Improvements.
Study of Transporters in Lafarge & Development of Transporters Performance

Assessment Model
Development of Freight Management Tool

Winter Internship with Patni Computer Systems

Patni Computer
Systems

Projects

(Winter Internship)

Worked on the Propel Initiative with Mckinsey to improve the efficiency levels of
the firm

Educational Qualification

Year

Degree

Institute/City

CGPA/Percentage

2003 2005
1997 2001
1995 1996
1993 1994

MBA
B.E. (Mechanical)
H.S.C. (C.B.S.E)
S.S.C (C.B.S.E.)

NITIE, Mumbai
P.E.C. Chandigarh
Hansraj Model School, New Delhi
New Era Public School, New Delhi

8.06
69.8%
71.8%
82%

Certification
ITIL V3 Certified
Wipros Project managers Academy Certified
SAP Qualified Sales Professional

Per s onal Details

Age
Marital Status
Nationality

35 years
Married
Indian

Refer ences
References can be provided on request

Declar ation
I hereby affirm that the information in this document is accurate and true to the best of my knowledge and
belief.