2013

COMPANY PROFILE

Contents
STATEMENT OF CONFIDENTIALITY AND NON DISCLOSURE ................................................ 3
INTRODUCTION ................................................................................................................................. 4
MISSION ............................................................................................................................................... 4
VISION .................................................................................................................................................. 4
VALUES ................................................................................................................................................ 4
SERVICES.............................................................................................................................................. 4
For Service Providers:....................................................................................................................... 5
I.

Set Up ..................................................................................................................................... 5

II.

Business Support Services .................................................................................................... 5

III.

Human Resource Services ................................................................................................ 5

IV.

Market Research/Benchmarking ..................................................................................... 5

For Service Buyers: ........................................................................................................................... 6

MARKET POSITION............................................................................................................................ 6
BUSINESS STRATEGY ........................................................................................................................ 6
ORGANIZATION STRUCTURE......................................................................................................... 7
Strengths ............................................................................................................................................ 8
Clients ................................................................................................................................................ 8
Partners.............................................................................................................................................. 8
Legal Documents .............................................................................................................................. 9
Contact:............................................................................................................................................ 10

www.collinsconsultinginternational.com
Tel: +254733368427
+254706496883
Page | 2

info@collinsconsultinginternational.com
+0202663966

STATEMENT OF CONFIDENTIALITY AND NON DISCLOSURE

This Document contains proprietary and confidential information. All data submitted to
anyone is provided in reliance upon its consent not to use or disclose any information
contained herein except in the context of its business dealings with Collins Consulting
International Limited.
The recipient of this document agrees to inform its present and future employees and
partners who view this or have access to this document or its contents of its confidential
nature.
The recipient agrees to instruct all its employees and partners that they must not
disclose any information concerning this document to others except in the extent that
such matter are generally known to, and are available for use by the public. The
recipient also agrees not to duplicate or reproduce any material contained herein
without Collins Consulting Internationals direct written consent.
Collins Consulting International Limited retains all the title, ownership, and intellectual
rights to the materials and trademarks contained herein, including all supporting
documentation, files, material, and multimedia.

BY ACCEPANCE OF THIS DOCUMENT, THE RECIPIENT AGREES TO BE BOUND BY THE

AFOREMENTIONED STATEMENTS.

www.collinsconsultinginternational.com
Tel: +254733368427
+254706496883
Page | 3

info@collinsconsultinginternational.com
+0202663966

INTRODUCTION
This Document is drawn to present to our current clients, future clients and partners the
formation, services, products and Operations of Collins Consulting International an
Outsourcing Consultancy firm.
Collins Consulting International was formed and started its operations in 2007, and is
registered under cap 486 of the Kenyan laws as a consultancy firm serving the Business
Process Outsourcing and Call and Contact Centre Industry.
CCI provides services to the Outsourcing industry in Kenya and the East African
region. We aim to foster the growth of the Outsourcing Industry by working with
Outsourcing service Providers, Buyers and other Industry stakeholders.
We create and maintain partnerships across the globe in an effort to diversify our
services and to meet the varied, ever changing needs of our clients across the board. We
have created several partnerships focused on providing an end to end turnkey solution.
We offer cutting edge services while minimizing costs in order to build lasting
relationships based on trust and quality service delivery.

MISSION
To be the one stop shop for all BPO, Call Center/Outsourcing services in East Africa
and beyond.

VISION
Provide quality, innovative, and cost effective services first time all the time.

VALUES
Honest, Trusted Services and long lasting relationships.

SERVICES
Collins Consulting International provides services to organizations across the globe,
geared towards improving the quality of service by the East African Outsourcing
providers, thereby improving the state of the Outsourcing Industry in the region.

www.collinsconsultinginternational.com
Tel: +254733368427
+254706496883
Page | 4

info@collinsconsultinginternational.com
+0202663966

Our ranges of services are classified into two main categories covering the two sides of
an Outsourcing equation. We have services for Outsourcing service providers, and
services for Outsourcing service buyers.

For Service Providers:

I.

Set Up

II.

Business Support Services

III.

Advisory Services
Management
Performance Evaluation
Business Development
Marketing/Publicity

Human Resource Services

IV.

Location ID
Equipment Sourcing
Business Implementation

Recruitment
Training
Certification

Market Research/Benchmarking

www.collinsconsultinginternational.com
Tel: +254733368427
+254706496883
Page | 5

info@collinsconsultinginternational.com
+0202663966

For Service Buyers:

Market Research/Benchmarking
Match making
Outsourcing Governance
Project Management
Outsourcing Project Migration

MARKET POSITION
Global outsourcing industry ecosystem has Service buyers, Service Providers, and
Outsourcing Consultants who act as influencers of outsourcing. Collins Consulting
International belongs to the third group. Our services make it possible for buyers and
providers to undertake businesses together.
In striving to be the best Outsourcing Consulting firm in Kenya, CCI has over the years
coined partnerships with Organizations from experienced Outsourcing destinations
who offer services that complement our unique but necessary bouquet of services.

BUSINESS STRATEGY
CCI business strategy is hinged around professionalism, honesty, and quality service
delivery.
We strive to add value to our clients businesses by improving on their returns on
Investment. Global Outsourcing trends show that for success to be realized there has to
be some form of recognition both locally and globally, it is with this in mind that CCI
has focused on global partnerships in order to create the much needed awareness about
the EA region as a viable Outsourcing destination by locally improving on the existing
framework to make the providers competitive globally.
We put emphasis on enhancing growth and competitiveness among our clients by
helping them review, and streamline their operations through cohesive and effective
solutions.
Our strategic intent is to expand out service offerings and grow to be one of the premier
providers.
www.collinsconsultinginternational.com
Tel: +254733368427
+254706496883
Page | 6

info@collinsconsultinginternational.com
+0202663966

While working to improve on our services we also focus on maintaining the current
partnerships through ongoing advisory and Management services.
Across the globe there are major changes in the business arena from Mergers and
Acquisitions, Technology convergence, regulatory, and legislative changes to changes
in business models. We work towards keeping up with these changing industry trends
in order to stay competitive and up to date, at the same time we have made it our
concern at CCI to monitor, research and track global Outsourcing trends and relay the
information to our clients, giving them time
me to focus on their core businesses.

CCI

Outsource
Service
Providers

Outsource
Service
Buyers

Fig 1.1 CCI Model

ORGANIZATION STRUCTURE

Founder/Director
Jeremiah Okello
Board of Advisors
Jerry Durant-Chairman
Chairman Emeritus IIOM
Russ Sandlin- Founder CEO Benprise LLC

Business
Development
Team

Training Projects
Team

Company
Administrator

Outsourcing
Projects Team

Fig 1.2 CCI Organization Structure

www.collinsconsultinginternational.com
Tel: +254733368427
+254706496883
Page | 7

info@collinsconsultinginternational.com
+0202663966

Strengths

Extensive experience and Expertise.

Capacity to build multidisciplinary teams that offer innovative solutions.

Professional, young and flexible team.

Strong Partnerships/collaborations that offer turnkey solutions.

Client Centric service model.

Customizable Organic solutions.

Experience in both buyer and provider markets

Clients
These include but not limited to:

Cygnet Call Solutions

Beeline BPO/ Call Center

24/7 Outsourcing

Cayman Consults Limited

National IT Authority (Uganda)

Kenya Methodist University

Ken sheet Online Classifieds

Mimi Mobile global money Transfer Solutions

Partners

International Institute for Outsource Management (IIOM)-U.S.A

Branham Outsourcing-Canada

BPO Certification Institute (BCI) - U.S.A.

www.collinsconsultinginternational.com
Tel: +254733368427
+254706496883
Page | 8

info@collinsconsultinginternational.com
+0202663966

Example Consulting Group-India

Proess Management-Uganda

Cayman Consults-Uganda

Legal Documents

Image 1.1 CCI Certificate of Incorporation

www.collinsconsultinginternational.com
Tel: +254733368427
+254706496883
Page | 9

info@collinsconsultinginternational.com
+0202663966

Image 1.2 CCI Tax Registration Certificate

Contact:
P.O Box 11514 00100
Nairobi, Kenya.
Norwich Union House 7th Floor
Mama Ngina Street.
Tel: Kenya: +25473336842
+254202663966
+254706496883
Website: www.collinsconsultinginternational.com
Email: info@collinsconsultinginternational.com

jeremiah O.
www.collinsconsultinginternational.com
Tel: +254733368427
+254706496883
Page | 10

info@collinsconsultinginternational.com
+0202663966