EDDIE POOLE

843-345-8884
epoolehr@bellsouth.net

Taylors, SC 2968

Senior Human Resources Professional

Performance-driven professional with over 20 years combined expertise in Leadership, Strategic Human Resource
Initiatives, Employee Development and Staffing, Business Development and Operations Management.; proactive
change agent who spends time in employee environment encouraging learning and promoting the increased
productivity that results in value-added customer service; strategies architect in the development of innovative HR
initiatives to streamline processes and capitalize on organizational growth opportunities; creative thinker, problem
solver and decision maker who effectively balances the needs of employees with the mission of the organization.

Areas of Expertise

Budget Administration/ Reporting

Policy Design & Administration
Corporate Safety &Security
Employee Recruitment & Retention

Program Assessment/ Change

Negotiations & Mediation
HRIS System Implementation
Compensation & Benefit Programs

Employee & Labor Law

Regulatory Compliance
Development/Training Programs
Employee and Customer Relations

Professional Experience
TRACE STAFFING. GREENVILLE , SC
2013 2014
GENERAL MANAGER
Responsible for results and overall management of operations across Upstate of South Carolina.
Partner with clients/hiring manager to pursue a clear understanding of requirements for multiple clients and
positions.
Direct the Recruitment Manager in oversight of the full cycle recruitment process.
Manage financial operations including P&L, client invoices, recruitment expenses and payroll.
Create and analyze reports related to the day-to-day operations to forecast needs and drive team and staffing
agency performance.
Work closely with external hiring managers to assure agency compliance on benefits, employment classification
and other employment policies.
Develop all members of the team with the ability to work independently on all facets recruitment, client
management, marketing and business development.
Key Accomplishments
Improved year-over-year sales and GM$ by 30%.
Increased Direct Hire revenue 110% versus prior year.
Reduced operational expenses by 28% while adding two sales executives to the Upstate market.
CAB BUSINESS DEVELOPMENT CENTER, CHARLESTON , SC
2009 2013
DIRECTOR HUMAN RESOURCES AND O PERATIONS
Led CABs 9 member Management Team including all managers responsible for Call Center Production, Sales,
Client Services, Support, and Human Resources and Training.
Responsible for company meeting monthly financial targets of $325-$395k as well as oversight and management
of departmental budgets.
Provided strategic Human Resource solutions including advice, counsel, and tactical solutions on Human
Resource and Operational related issues as part of CABs executive management team.
Accountable development of Human Resource processes, assuring operational success including hiring and
retention best practices, employee development, performance management, compensation and benefits, and
change management.
Key Accomplishments
Improved employee turnover from 86% to 17% through the targeted recruitment of a diverse and highly
educated workforce.
Spearheaded a cultural change focused on individual employee empowerment and personal accountability
resulting in improved engagement and productivity.
Developed on-going training program for incumbent employees including individual developmental action
plans.
Implemented pay for performance compensation plan to improve operational consistency and reward high
performers for attainment of desired results.

EDDIE POOLE

Resume, Page 2

OLSTEN STAFFING SERVICES, CHARLESTON , SC

1993 2009
LICENSED OWNER
Provided contingent and direct hire Staffing and Human Resource solutions to businesses throughout the greater
Charleston area focusing on Office Services, Technical, and Manufacturing skill sets.
Responsible for management of all business operations to include Staff Management, Business Development,
Recruiting, Order Fulfillment, and Profit and Loss and Budget management.
Responsible for the Leadership and Development of a team of up to 12 recruiters and account managers working
across three offices.
Developed and Maintained relationships with key client contacts as well as recruitment and community sources.
Key Accomplishments
Developed, Implemented, and Executed Action Plans for Staff Development, Business Development, and the
overall Vision and Direction of the company.
Managed Sales Processes, resulting in annual sales in excess of $7 million and annual gross margin in excess
of $700,000.
Successfully managed recruitment Processes for over 150 client accounts annually.

Education & Training

Bachelor of Arts in Political Science, Clemson University, Clemson, SC (1990)