90201

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I Semester M.B.A. Examinationn FebruarylMarch

A01g

(2011 Scheme)
Business Administration
Management Concepts and Theories
Time : 3

Hours

Max. Ir/arks : 75

Instruction : Answer allthe Sections.

SECTION _ A
Answer all questions. Each question carriessix marks

1. What

(5x6=gg)

is the role of creativity in decision making ?

2. What is the relationship between planning and control ?

3. What are the contributions of Peter Druckerto management
4. What

is matrix organisation ? lllustrate.

5. Why is it important for managers to understand the process of organizational

control?
SECTION _ B

Answeranythreequestions. Each question carriesten

marks:

(3x10=30)

6.

Discuss the challenges faced by today's managers.

7.

Compare and contrast Fayol's and Taylor's theories of management. Comment of

the relevance of these theories in today's contefi.

8.

Discuss the modern approaches to planning with relevant examples.

9.

Explain why delegation and decentralization is essential in today's organizations.

10. Discuss the various types of business strategies with

examples
p.r.o.

90201

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SECTION
1

1. Case study

(1x15=15)

The division manager had recently heard a lecture on management by objectives.

His enthusiasm, kindled at that time, tended to grow the more he thought about it. He
finally decided to introduce the concept and see what headway he could make at his
next staff meeting.
He recounted the theoretical developments in this technique, cited the advantages to
the division of its application and asked his subordinates to think about adopting it.
It was not as easy as everyone had thought. At the next meeting, several questions

were raised. "Do you have division goals assigned by the president to you for next
year ?"The Finance Manager wanted to know.
"No, I do not," the division manager replied. "l have been waiting for the president's
office to tell me what is expected, but they act as if they will do nothing about the
matter."
"What is the division to do, then ?"The manager of production asked, rather hoping
that no action would be indicated.
"l intend to list my expectations for the division," the division manager said. "There is
not much mystery about them. I expect $ 30 million in sales ; a profit on sales before
taxes of 8 percent ; a return on investment of 15 percent ; an ongoing program in
effect by June 30, with specific characteristics I will list later, to develop our own
future managers ; the completion of development work on our XZ model by the end
of the year ; and stabilization of employee turnover at 5 percent."

The staff was stunned that their superior had thought through to these verifiable
objectives and stated them with such clarity and assurance. They were also surprised
about his sincerity in wanting to achieve them.
"During the next month I want each of you to translate these objectives into verifiable
goals for your own functions, Naturally they will be different for finance, marketing,
production, engineering, and administration. However you state them, I will expect
them to add up to the realization of the division goals."
1

2)

Can a division manager develop verifiable goals, or objectives, when the president
has not assigned them to him or her ? How ? What kind of information or help
do you believe is important for the division manager to have from headquarters ?

Was the division manager setting goals in the best way ? What would you have
done ?

90202

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I Semester M.B.A. Examination, February/lllarch

(2011 Schente) . '
Business Admiriistration
Organisational Behaviour

Hours
Instruction :

2013

'

Max. Marks': 75

Time : 3

Answer alt theSectrbns.

SECTION-A
Answer allthe questions. Each question carries six

1.

marks.

(5x6=30)

Explain Sigmund Freud's Intra- psychic theory of personaf ity.

2. Distinguish between Glassical conditioning and Operant conditioning.

3. ldentifythefactors influencing organizational culture.
4. Distinguish between interpersonaland intra- personalconflicts with a suitable
example.

5.

Examine the various types of teadership.

Answer att three questions. Each

.:":r,:l't"t:":-r.

(3x1G30)

6. Discuss the reasons for resistance to change in an organization.

7. How does Johari Window and Transactional Analysis help in improving
interpersonal dynamics ?

8. What are the factors influencing perception ?

9. Compare and contrast Maslow's need hierarchy theory with Hezberg's

two

factor theory of motivation.

10.

Explain the stages of group formation and development.

SECTION_C
11. Case study (compulsory):

Giridhar had come a long wayfrom when he joined R.P. Communications (having
a turnover of Rs. 20 lakhs) as a trainee artist in 1995 and today he had come to
occupy the position of Creative Head at R.P. Gommunications (with a turnover
of Rs. 15 crores). As a young trainee (in 1995), Giri (as Giridhar is address"O OI.r.o.

tutruru[

90202

his cdleagues) has been an amicable personaltty, he had always displayed

keenness to gain knowledge - learn more, many - visible traits of creativity - in
the sense try to make "unique"/ different from others presentations, willing to
share information and so on. lt was typically these qualities of Giri which made
him approachable to others and appreciated by one and all, and also saw him
rising in the organization structure.
Nicky Tanwar, the Creative Director at R.P. Communications, who had known
Giri right from the time he had joined R.P. Communications as trainee, was
surprised and recalling the contents of the just concluded meetipg with the
members of the creative team at R.P. Communications. Meena (a recent recruit
dt R.P. had said "Madam, Giri sir, scares the hell out of us by re-using to listen
to our point to vieu/'. Raj an executive at R.P. Communications had revealed
"Madam, Giri withholds important information from us, and creates conflict when
he has to interact with other teams at R.P".
Mohan, a senior creative manager at R.P. had said Giri, seems to have bhanged,
he seems to prefer to adopt a forcing style, like a controller, and expects all the
assignments to be completed before time, and doesn't entertain any questions
or queries about any of the creative team members. Nicky has found it hard to
believe that a likeable person such as Giri could cause conflict. Nicky had
promised the creative team to look into the matter and have a talk with Giri also.
After an informal chat with Giri, Nicky felt that one of the causes of Giri's
behaviour could be Role Ambiguity. This she had concluded from one statement
made by Giri " You know Nicky, my team is good, however, they expect me to
behave as I was before. I am trying my best to convince them that in my new
role I am expected to perform even betterthan before". Nicky decided to seek
the help of CEO of leam & Grow Leadership Centre (LSLG), a Training firm, who
regularly holds workshops meant for helping professionals and executives of
firm-to diagnose their own behavior patterns as well on how to manage stress
that could cause various levels of conflicts for the individual as well as the
organization.

Questions for Discussion

1. What

do you think is the major cause of the problem in the above case ?

2.

Do you agree with Nicky that Role Ambiguity may have caused a change in
Giri's behavior ? Why ?

3.

Can you suggest ways in which firms such as R.P. Communications can
avoid such occurrences in future ?

L\.O2_-- l)

90203

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I Semester M.B.A. Examination, Feb./March 2013

(2011 Scheme)
Business Administration
Business Environment
Time : 3 Hours

Max. Marks : 75

SECTION

-A

Answer all questions. Each question carries six

1.

marks.

{sx6=ge)

What are the arguments for and against multibrand retailing through FDI in lndia ?
What are the CSR issues relevant in the context of growing environmentalism ?

{
3.

Write a note as India as an emerging power.

4. Outline the recent demographic trends in India.

5. What is fiscal deficit ? How can it be brought under control in lndia ? .

SECTION _ B
Answer any three questions. Each question carries ten

marks.

(3x10=30)

,/I

f/

Outline the role of MNC's in India. Compare MNC's in India with Indian MNC's.

7.

Analyse the trends in India's GDP and its implication for gromh with justice.

8.

Evaluate the public enterprise reform process in recenttime. Why has it became
difficult to meet disinvestment targets ?

9.

Outline the working of NSE in India.

;!/

Analyse the impact oi major social problems of over population, caste and class
conflicts, corruption on the process of modernization of lndian society.

P.T"O.

90120t

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SECTION
1

1.

Case study (Computsory)

(1xl5=15)

The Economic Times,22 October 2000, reported that Reliance Industries entered
into a swap deal for the export and import of 36 cargoes of naphtha over the next
six months. Accordingly, three cargoes of 50,000 tonnes each were to be exported
every month from Reliance Petroleum's Jamnagar refinery and three cargoes of
the same amount were to be imported to the Reliance Industries' Haziraiacility.

The deal was done through Japanese traders Mitsubishi, Marubeni, ltochu,
ldOmitsu and Shell. The export was done at around Arabian Gulf prices
plus 922.

Reliance, needs petrochemical grade naphtha for its Hazira facility which is not
being produced at Jamnagar. Therefore, its cracker at Hazira gets petrochemicat
grade naphtha from the international markets in return for Reliance Petroleum
selling another grade of naphtha from its Jamnagar refinery to the international
oiltrade.

lf RIL imports naphtha for Hazira petrochemical plant, the company does not
have to pay the 24 per cent sales tax, which ii will have to pay on a local
purchase, even if it is from Reliance Petro. Besides, Reliance Petro willalso get
a 1.0 per cent duty drawback on its crude imports if it exports naphtha from the
refinery at Jamnagar.

The export of naphtha with Japanese traders is being looked as a coup for
Reliance as it gives the company an entry into the targe Japanese market.
Indian refineries have a freight advantage over the Singapore market and can
quote better prices.

Questions:

1) Examine the internaland externalfactors behind Reliance's decision forthe

swap deal.

2) What environmentalchanges could make swap deal unattractive in future ?

3) Could there be any strategic reason behind the decision to import and export
naphtha ?

4) Should reliance import and export naphtha even if it does not provide any
profit advantage ?

90204

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I Semester M.B.A. Examination, February/March 2013

(2011 Scheme)

Business Administration
Managerial Gommunication
Time : 3

Hours

Max. Marks : 75
SECTION _ A

Answer allthe questions. Each question carries six marks

1. Briefly explain the importance of communication

2. what

(Ex6=ge)

in an organization.

are the objectives of upward and downward communication ?

3.

How does the channet of communication get affected by the situation ?

4.

Briefly explain the features of written communication.

5.

"Non-verbal communication speaks louderthan words". comment.

SECTION _ B

Answer any three questions. Each question carries ten marks

6. What

(3x10=30)

is the importance of body language in a presentation ?

7.

Discuss in detail the process of communication.

8.

Explain the different formal communication channels in an organization.

9. Howandwhydocommunicationbarriersoccur in the organization ? What

measures can be taken to overcome them ?

10. A Committee consisting of the Factory Manager, PersonnelManager, andthe Chief

Engineer has been asked to look into the possibility of holding regular refresher
courses for all supervisors of the factory workers. Draft feasibility report.
P.T.O.

90204

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SECTION
Case study

-C

- Compulsory.

15

11. The president of Goodwill Corporation Ltd., Mr. Abhishek Mukherii,.wanted to

facilitate upward communication. He believed an open-door policy was a good
option. He announced that his own doorwas open to all employees and encouraged
senior managers to do the same. He felt this would give hirn a way to get early
warning signals that would not be filtered or redirected through the formal chain of

command. Mukherji found that many employees who used the open-door policy
had been with the company for years and were comfortable talking to the president.
Sometimes messages came through about inadequate policies and procedures.
Mukherji would raise these issues and explain any changes at the next senior
managers' meeting. The most difficult complaints to handle were those from people
who were not getting along with their bosses.
One employee, Anand, complained bitterly that his manager had over committed
on behalf of the department and put everyone undertremendous pressure. Anand
argued that long hours and low morale were major problems. H6wever, he would
not allow Mukherjito either bring the manager into the discussion or seek out other
employees to confirm the complaint. Although Mukherii suspected that Anand might
be right, he could not letthe matter lie and said, 'Have you considered leaving the
company ?' This made Anand realizethat a meeting with his immediate boss was
unavoidable.

Beforethethree-party meeting, Mukherjicontacted Anand's managerand explained

what was going on. He insisted that the manager come to the meeting willing to
listen and without hostility towards Anand. During the meeting, Anand's manager
listened attentively and displayed no illwill. He learned the problem from Anand's
perspective and realized he was over his head in his new job. After the meeting,
the manager said he was relieved. He had been promoted into the job from a
technical position just a few months earlier and had no management or planning
experience. He welcomed Mukherji's offerto help him do a better job of planning.
1

2)

What techniques i ncreased

Mu

kherj i's comm u nication effectiveness ?

Do you think that an open-door policy was the right way to improve upward
communication ? What othertechniques would you suggest ?

3) What problems

do you think an open-door policy creates ? Do you think many

employees are reluctant to use it ? Give reasons for your answer.

90204

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I Semester M.B.A. Examination, February/March 2013

(2011 Scheme)

Business Administration
Managerial Gommunication
Time : 3

Hours

Max. Marks : 75
SECTION _ A

Answer altthe questions. Each question carries six marks

1. Briefly explain the importance of communication

(5x6=30)

in an organization.

2.

What are the objectives of upward and downward communication ?

3.

How does the channel of communication get affected by the situation ?

4.

Briefly explain the features of written communication.

5.

"Non-verbal communication speaks louderthan words". Comment.

SECTION _ B

Answer any three questions. Each question carries ten marks

6. What is the importance

(3x10=30)

of body language in a presentation ?

7.

Discuss in detail the process of communication.

8.

Explain the different formal communication channels in an organization.

9. Howandwhydocommunicationbarriersoccur in the organization ? What

measures can be taken to overcome them ?

10. A Committee consisting of the Factory Manager, Personnel Manager, and the Chief
Engineer has been asked to look into the possibility of holding regular refresher
courses for all supervisors of the factory workers. Draft feasibility report.
P.T.O.

Z-/* oL-(3

90205

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I Semester M.B.A. Examination, February/March 2013

(2011 Scheme)

Business Administration
Managerial Accounting
Time : 3

Hours

Max. Marks : 75
SECTION

-A

Answer all the questions. Each question carries six

marks.

(5x6=30)

1. Distinguish between financial accounting and management accounting.

2. How are cash flows classified in a cash flow statement ? Give some examples
for each category.

3.
4.

How are cost drivers selected for activities ? Explain.

From the following information of the two companies in the same indusuy, compute
operating cycle.

Debtors
Stock
Sales
Cost of good sold

Company

Rs.3,30,000

12,10,000
56,00,000
40,00,m0

Company B
Rs.6,30,000
9,40,000
B2,OO,0O0

64,80,000

Assume 360 working days in a year.

5.

From the following figures, calculate (a) Break even point (b) Sales to eam a
profit of Rs. 1,20,000.

Sales
Variable Costs
Fixed Costs

8s.6,00,000
9,75,000
1,80,000
SECTION

-B

Answer any three questions. Each question carries ten

marks.

(9x10=30)

6. Explain the mandatory disclosures in company's Annuar Reports.

7. Discuss the ditferent techniques of financial statement analysis.
P.T.O.

m:Itur
8.

Ajay Company reported a net profit atter tax of Rs. 3,40,000 for the year ended
S1-b-ZOOZ. fne relevant balance sheet accounts on 31-3-2006 and 31-3-2007
are as follows :

31-+2fi17
Rs. 59,0@
Inventories
94,000
Debtors
14,000
Prepaid ExPenses
82,000
- Creditorc
13,000
Incometax PaYable

31-?2(n6
Rs.72,000
61,000

3,000
78,000
19,000

Depreciation expense of Rs.49,000 and gain on sale of investment of Rs. 8,000

appeared on the Profit and Loss account forthe year ended 31-3'2007.
Calculate net cash flow from operating activities using the indirect method.

g. The following information relates to the business

of ABC company as atthe end

of March,2010.

a) Gross profit ratio

%%

ratio
c) Stocktumover ratio
d) Net profiUcapital

b) Net Profit

e)

CapitaUTotalliabilities

f)

Fixed

Assets/CaPital

M"
10
1/5
112

g4

g) Fixed Assets/CurrentAssets 5f7

Rs. 10,00,000
h) Fixed Assets
Rs. 1,00,000
i) Closing Stock
From the above information, find out

1) Cost of sales

2) Gross profit
3) Net profit
4) Value of CurrentAssets
5) Amount of Capital
6) Amountof liabilities.

|f,tmnffi
10.

gm(F

Z Company limited has an authodsed capital of Rs. 50,00,000 dMded into shares

of Rs. 100 each. From thefollowing ledgerbalances as on 31-3-2012, prepare a

Classified Balance Sheet in vertical form as per the revised schedule Vl of the
Companies Act.
Share Capital(Rs. 100 each)

Rs.35,00,000

Fixed Assets (Gross Block)

60,30,m

Depreciation

15,07,500

GeneralReserve

10,00,000

Profit and Loss A/c (Credit)

'

4,36,500

Loosetools

4,m,000

Sundry Debtors

5,10,000

Sundry Creditors

2,00,000

Investments

12,00,000

Preliminary expenses

1,00,000

Staff Provident Fund

3,00,000

9% Debentures

10,00,(m

BankOverdraft

3,75,000

Unclaimed dividend

25,000

Advance incometax

2,50,000

Cash

1,40,000

Inventory

1,00,0m

Capital work in progress

49,000

Unsecured loan

3,00,000

Provisions

2,00,000

gm(E

sEcTroN-c
11

Case study

(Gompulsory).

(1

x15=1 5)

A Company is manufacturing three products, details of which are given below

Produst

Price
per unit
A
Rs. 20
8?01535

Cost
unit
Rs. 10

Marginal
per

Product Mix

ratio
40

cnP%
Total fixed cost per annum is Rs, 1,10,000 and the total sales Rs. 5,00,ff)0.
Tlre management has approved a proposalto substiMe Product C by Product D
in the next year. Product D can be sold at a price of Rs. 25 per unit and its
variable cost will be Rs. 12.50 per unit. Production mix is expected to be 50 : 30 : 20.

also expected that fixed costs would increase by Rs. 31,000 but total sales
would remain at Rs.5,00,000.
It is

What is your comment on the decision of changing the production mix ?

fr

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90206

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I Semester MBA Examination, February/March 2013

(2011 Scheme)

Business Administration
Managerial Economics
Time : 3

Hours

Max' Marks : 75

lnstruction : Answer all the Sections.

SECTION

Answer all questions. Each question carries

six

marks.

(5x6=30)

1.

Define Managerial Economics. Explain its scope.

2.

Explain consumer's equilibrium under ordinal utility analysis.

3.

What are the advantages of Harfindal index over concentration ratios ?

4.

Define Demand elasticity. What are its types ?

5.

Discuss on the important concepts of National Income.

SECTION: B
Answer any three questions. Each question carries ten marks

(3x10=30)

6. What is Oligopoly ? Explain its distinguishing features.

7.

Briefly explain the types and phases of business cycles.

8.

Estimate the demand elasticity of Price (Point and Arch elasticity) given the following
data.

Qd

20

=FiatP=3andP=5

Also, mention the relationships between MR and demand elasticity.

9.

Explain the relevance of competition policy in a globalized world.

10. What is Market equilibrium ? Determine the equilibrium price and output for the
following demand and supply equations.

Qc=3-Pz
Q^=6P-4

"

P'T'o'

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SECTION

Case study (comPulsory).

11. The Pay-off matrix for two firms A and B oh starting a new campaign is given as

follows:

Firm A

a) What is a dominant strategy

b)

ldentify the dominant strategy for firm A and firm B.

c)

What will be the equilibrium situation for both the firms ?

(1x15=15)

"W,-loqloslB

s207

I Semester MBA Examination, February/March

llfi l| ilfil l$ll llffi

ffil

ltrffil

2013

(2011 Scherne)
Business Administration
Statistics For Managernent
Time : 3

Hours

Max. Marks : 75
SECTION

-A

Answer all questions. Each question carries six

1

. What purpose does a measure of dispersion

marks

(5x6=30)

serue ?

2. Explain Monte Carlo simulation using an example.

3. Explain the steps in generation of charts using MS-Excel.
4. Suppose the probability of A's winning a prize in a lottery is 20%.

Suppose C,
who speaks truth 2 times out of 3 informs A that he has won a prize. What is the
probability that A has actually won a prize after C's information ?

5. A product manufactured by a firm has 2 defects per unit of product inspected.

Using Poisson's distribution calculate the probabilities of finding a product without
any defect, 3 defects and 4 defects.
SECTION

Answer any three questions. Each one canies ten

6.

marks.

(3x10=30)

Out of the two regression equations given below which one is the equation of X
on Y and which one is the equalof Y on X

2X+4Y=19
4X+6Y=6.
Also find the mean values of X and Y series.

7. The life time of a certain type of battery has a mean life of 400 hours and a
standard deviation of 50 hours. Assuming the normality of the distribution of life
time find
i) The percentage of batteries which have life time of more than 350 hours.

ii) The life time value above which the best 25/o of the batteries will have their
life time and

iii) the proportion of batteries which have life time between 300 and 500 hours.
P.T.O.

99297

8.

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Out of 8000 graduates in a town 800 are females. Out of 1000 graduate employees
120 are females. Use X,2 test to determine if any distinction is made in appointment

on the basis of sex.

9. A sample

of 400 items is taken from a population whose standard deviation is 1S.

The mean of the sample is 25. Testwhetherthe sample has come from a population
with mean 26.8. Also calculate the 98 percent confidence limits of the population
mean.

10. Find'the coefficient of correlation between the age and the sum assured from the
following table

Sum assured (Rs,)

Age
Groups
20-30

20,000

10,000
A

30-40

40-50

50-60

40,000

50,000

15

7
o

I
I

12

SECTION
Case study (Compulsory)

30,000

-C
(1xI5=15)

1. A Coffee Company appoints 4 salesmen and observer their sales in 3 districts.

The Figures are given below (in lakhs of rupees).
Salesmen

Distriet
A

36

28

26

Salesmen

total

90

AR
36

n31

District totals
21

28?p/

Carry out an analysis of Variance.

35
32

128
120
112

96

360