24 TOPDESK MAGAZINE - DECEMBER 2014

tips + tricks
Reserving your favourite facilities more
quickly as operator

View available assets directly in the Self

Service Desk

Reservations Management has been completely revamped in

Assets can be located in a specific room permanently and by

TOPdesk 5.5. Reservations are now made in the planner; there

default. These assets do not have to be reserved separately.

are no more separate Reservation cards.

You can make sure users can directly see in the Self Service
Desk which assets are already present by default as follows:

In the planner, all reservable objects and rooms are sorted per
branch. This may create a long list of branches and facilities,
making it difficult to find the facilities important to you. There

1. In the Operators Section, go to the Asset Management

module.

are two ways to quickly find them.

2. Open the Object card of the facility that is available by

1. Filter menu

3. On the General tab, set the location link to Branch and fill

default (a projector, for example).

Left of the planner you can filter facilities by:
Branch
Minimum capacity (room)
Type (room)
Type of Object
Availability

in the room where the object is by default for Room.

4. Only check Visible in Self Service Desk on the
Reservations tab. Please note: the object cannot be
reservable.
> The object now appears under the Assets available in
this room heading when the room is selected in the Self
Service Desk.

2. Favourites
By marking a facility as favourite, it automatically appears at
the top of the planner. How to mark a facility as favourite:
1. Go to the planner.
2. Hover your cursor over the icon of the facility that you wish
to mark as favourite. The icon disappears and a white star
appears.
3. Click the star, which will turn yellow.
4. Refresh the planner.
> The facility now appears at the top of the list under the
Favourites heading.

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