Professional Documents
Culture Documents
Performance Report
2010
1.1.1
Throughput
7
1.1.2
Demand Change
System Efficiency
1.1.3
(a)
(b)
(c)
Delivery
Shrinkage
Meter Read Verification
1.1.4
1.1.5
Carbon Usage/Emissions
1.1.6
1.1.7
Capacity Bookings
10
1.1.8
Number of Connections (by category) at year end plus % change from previous year
10
1.1.9
10
1.1.10
Performance Standards
11
1.2
GPRO
12
1.3
12
1.4
Gas Safety
14
1.4.1
14
1.4.1.1
Introduction
14
1.4.1.2
14
1.4.1.2.1
14
1.4.1.2.2
16
1.4.1.2.2.1
16
1.4.1.2.2.2
16
1.4.1.2.2.3
16
1.4.1.2.2.4
16
1.4.1.2.2.5
17
1.4.1.2.3
17
1.4.1.3
18
1.4.1.3.1
18
1.4.1.3.1.1
18
1.4.1.3.1.2
18
1.4.1.4
19
1.4.1.5
Update on Natural Gas Emergency Manager (currently network Emergency Manager) activities
19
1.4.1.6
19
1.4.1.7
19
1.4.1.8
20
1.4.1.8.1
Code Modifications
20
21
2.1.1
22
2.1.2
Administrative Standards
22
2.1.2.1
Call Handling
22
2.1.2.2
Quotation Issuing
22
2.1.2.3
Compliant Resolution
22
2.1.2.4
Compensation
23
2.1.3
24
2.1.3.1
Appointment Granting
24
2.1.3.2
Appointment Delivery
24
2.1.3.3
Temporary Reinstatement
24
2.1.3.4
Permanent Reinstatement
24
2.1.4
24
2.1.4.1
Emergency Response
24
2.1.4.2
24
2.2
25
2.2.1
25
2.2.2
Shrinkage
25
2.2.3
Total Number of Connections (by category) at year end plus % change from previous year
25
2.3
26
2.4
27
2.4.1
27
2.5
27
2.6
27
2.6.1
28
2.6.2
28
2.6.3
28
2.6.4
28
2.7
Gas Safety
29
2.7.1
Introduction
29
2.7.2
New initiatives
29
2.7.3
31
2.7.3.1
31
2.7.3.2
34
2.7.3.2.1
34
2.7.3.2.2
34
2.7.3.2.3
34
2.7.3.2.4
35
2.7.3.2.5
35
2.7.3.2.6
35
2.7.3.3
35
2.7.4
36
2.7.4.1
36
2.7.4.1.1
37
2.7.4.1.2
37
2.7.5
38
2.7.5.1
Codes of Practice
38
2.7.5.2
38
2.7.5.3
39
2.7.5.4
39
2.7.5.5
39
2.7.6
39
2.7.7
40
2.7.7.1
Customer Service
40
2.7.7.1.1
40
2.7.7.1.2
40
2.7.7.1.3
41
2.7.8
Siteworks Performance
41
Shipper Issues
43
3.1.1
43
3.1.2
Average number of days that Issue was open (by issue type)
44
3.1.3
45
3.1.4
45
Introduction
On 4th July 2008 Gaslink was established as the Independent System Operator for
the BG owned Gas Transmission and Distribution systems in Ireland in compliance
with the unbundling requirements of the EU Gas Directive 2003/55/EC. BG and
Gaslink have entered into an Operating Agreement to fulfil their respective functions
regarding the transportation system and to ensure Gaslink has sufficient resources to
enable it to fulfil its responsibilities. This agreement was signed by both parties and
came into effect on 4th July 2008.
Under this model Gaslink executes most of its functions through the Operating
Agreement with Bord Gis Networks (BGN). The Operating Agreement sets out the
functions and services that are provided under contract by BG (and BGN acting on
its behalf) to Gaslink. Gaslink oversees BGNs delivery of services on its behalf
through monitoring its performance against the terms set out in the Operating
Agreement, with governance structures in place to support this. Prior to Gaslinks
establishment BGN operated the network.
The Transmission System Operator (TSO) and Distribution System Operator (DSO)
licences granted to Gaslink are published on the CER website. Condition 17 of the
TSO licence and Condition 19 of the DSO licence require Gaslink to report against a
range of criteria in relation to the overall standards of performance of the
Transmission and Distribution Systems. The performance standards have been
determined by the Commission for Energy regulation (CER) based on performance
criteria which Gaslink submitted for approval by the CER1. These performance
criteria may be amended as required by the CER from time to time by notice to
Gaslink.
The Gaslink Performance Criteria was approved by the Commission in August 2009 and can be found
at the following link: (CER09133).http://www.cer.ie/en/gas-transmission-network-decisiondocuments.aspx?article=d6040781-9b0c-4039-b6f0-89ad00dbab6d
6
2008
2009
2010
Daily Average
Transported
(GWh)
161
155
170
*The increase in total gas transported from 2009 to 2010 can be partially attributed
to extreme weather conditions.
1.1.2. Demand change
Table 1.1.2
Demand Change (%)
+5.58%
-3.8%
+10.44%
2008
2009
2010
Table 1.1.2 reflects the increased demand for gas in 2010, up 10.44% from the
previous year.
1.1.3. System Efficiency
(a) Delivery
Table 1.1.3 reflects the amount of Gas delivered to Shippers as a percentage of
the actual nomination amount.
Table 1.1.3(a)
KPI
Moffat Delivery 3%
Inch Delivery 5%
Nominated vs.
Delivered Target*
99%
99%
Actual Performance
2008
2009
2010
100%
100%
100%
99%
97%
96%
(b) Shrinkage
"Shrinkage Gas" means Own Use Gas and/or Natural Gas required to replace
Unaccounted For Gas. Table 1.1.3(b) shows Shrinkage Gas attributed to the RoI
system as a percentage of throughput.
Table 1.1.3(b)
KPI
Target
2008
2009
2010
Shrinkage as a %
of Throughput
N/A
1.37%
1.42%
1.41%
Table 1.1.3(c)
KPI
Metering Data
Validation
Target No.
of
Adjustments
<2% of sites
2008 Actual
No. of
Adjustments
1.2%
2009 - Actual
No. of
Adjustments
1.3%
2010 - Actual
No. of
Adjustments
1.3%
Target
%*
-0.05%
0.05%
0.03%
1%
1%
1%
Energy
-37 GWh
+33.5 GWh
+17.6 GWh
2008 (tonnes)
2,932
49,788
65,171
2009 (tonnes)
3,073
44,917
61,156
2010 (tonnes)
4,932
47,318
71,440
2008
(GWh)
353
801
2009
(GWh)
123
1069
2010
(GWh)
42
1468
156,348,322
1,891,548
4,882,257
86,013,813
The Moffat and Inch Entry Capacity bookings on 31/12/2010 amounted to 342.57
GWh.
Capacity bookings
Inch
Moffat
Total
31/12/2010
33.53 GWh
309.04 GWh
342.57 GWh
31/12/2009
34.82 GWh
299.61 GWh
334.43GWh
1.1.8. Total number of Transmission Connections (by category) at year end plus %
change from previous year.
Table 1.1.8
Category
Transmission LDM
2009
Actual
34
2010
Actual
35
% change
2.94%
Transmission DM
17
19
11.76%
Table 1.1.9
Length of Onshore Pipeline (km)
2004
10
Decommissioned (km)
25*
411
2415
Decommissioned
Decommissioned
0
25
Total No of AGIs
Total No Of Compressor Stations
Total No of UGI
Total No of Valve Pits
Total No of UGIs
Total No of Installations
170
3
5
22
5
205
Decommissioned
Decommissioned
Decommissioned
Decommissioned
Decommissioned
Decommissioned
6
0
0
4
2
12
11
Performance Target
Actual
Performance
Zero
5
0
0
Zero
Maintenance Days4
Unscheduled Maintenance /
Interruptions
Interruptions due to maintenance
Safety & Quality
Reportable Safety Incidents
99.93%(
equates) to
approx 6 hours
downtime in the
year
99.8%
Target
48 (12 per Qtr.)
N/A
2008
12
0.26%
2009
20
0.25%
2010
37
0.24%
1.2 GPRO
The GPRO is a register of Gas Points that is operated and maintained by BGN on
behalf of Gaslink. Table 1.2 sets out the number of Large Daily Metered, Daily
Metered, and Non Daily Metered registered Gas Points in 2010 as well as requests to
change shipper and provides Historical Consumption
Table 1.2
Category
GasPoints*
Registered
@ 31 Dec
2010
Total Gas
Points
Registered
during 2010
Total Gas
Points
Deregistere
d during
2010
Tariff
Exempt
NDM
Supply
Points @
31 Dec
2010
Total
Tariff
Exempt
NDM
Supply
Points
during
2010
Change
of
Shippers
Jan-Dec
2010
Historical
Consumption
Requests
Jan Dec 2010
LDM
DM
NDM I/C
NDM
Domestic
Total
77
225
23,784
619,787
2
11
894
8,147
N/A
N/A
285
2,511
N/A
N/A
835
4,977
N/A
N/A
305
2,651
2
37
3,861
90,037
8
98
1,850
N/A
643,873
9,041
2,796
5,812
2,956
93,937
1,956
Comment
Commissioned
Under Construction
13
Table 1.3.2
Refurbishment
Operations Upgrades
Kilshane Block Valve
Midleton Recycle Valve
Midleton Control System
Dublin 4 Pipeline Replacement
Ballough Bypass
Cork Dublin Pipeline - RDX142 Civil Work
Remote Cathodic Protection Measurement
Comment
Under Construction
Under Construction
Commissioned
Commissioned
Under Construction
Design Stage
Completed
Under Construction
Table 1.3.3
Third Party
M20 Motorway Diversions
Comment
Design Stage
Table 1.3.4
Interconnectors
Beattock Volume Control
Brighouse Bay Bypass
Brighouse Bay Upgrades
Comment
Design Stage
Commissioned
Under Construction
Table 1.3.5
New Supply
Newtownfane to Haynestown (Mullagharlin)
Raheen AGI, Supply to Tipperary Town
Burrencarragh AGI, Kells Upgrade
Compressed Natural Gas Facility, Finglas
Tarbert Power Station
Great Island Power Station
Kilkenny OCGT
14
Comment
Under Review
Under Construction
Under Construction
Design Stage
Preliminary Engineering
Design Stage
Design Stage
TRANSMISSION
UNDERTAKINGS
2008
2009
2010
t.1
Pressure
Control
% of SCADA system
availability
100%
100%
100%
t.2
Gas Quality
(cv / wobbe )
% of time, monitoring
systems operational
100%
100%
100%
t.3
Gas
Emergency
Exercises
No. of emergency
exercises v's Plan
3 of 3
2 of 2
3 of 4
Notes:
Planned
exercise
postponed to
early 2011
due to
adverse
weather
conditions
for month of
December.
15
TRANSMISSION KPIs:
Transmission
KPI
Compliance Monitor
Notes:
2008
1 A
2 A
5
6
2009
2010
Public
Reported
Escapes
Third Party
Damage
Development enquiries
requiring action
390
319
466
Total detected
encroachment events
26
30
40
16
Transmission
Pipelines
Pressure
Control
Gas Outages
16
Refer to item
1C below.
Increased
and
targeted
Third Party
Damage
Prevention
initiatives in
2010.5
TRANSMISSION KPIs:
Transmission
KPI
3
A
Gas Quality
(C.V., Wobbe)
4 A
Gas Supply
Emergencies
(Transmission
Related)
5 A
Incidents
Compliance Monitor
Notes:
2008
2009
2010
17
1.4.1.2.2.5 Minimising the Safety Risks Associated with the Utilisation of Gas
No incidents to report.
18
2008
2009
2010
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
RISK
Third Party
Damage
Avoidance Group
process change proposals,
safety KPI trend reports
and internal audit reports
Process and
Procedures
Review Group
Technical
Competency
Standards
& Compliance
material
proposals
Materials
Review Forum
19
Bord Gis Networks processes and procedures, and BGN materials selection and
procurement with the relevant standards and legislative requirements.
All subcommittees are common to Transmission and Distribution except the Materials
Review Forum which review materials, tooling and equipment relating to the specific
transmission or distribution network.
The CER will consider updating Gaslinks agreed Performance Criteria to reflect this.
20
The following Code Modifications were approved and implemented during 2010:
A041
A042
The following Code Modification was proposed during 2010 and is currently being
developed:
A043 Virtual Moffat Reverse Flow
21
22
Customer Commitments
Total
Occurrence
Planned
Performance
Level
Compliance
% Achieved
332,780
80.00%
81.90%
35,540
7.00%
No of
claims
Made
Compensation
Paid
175
28
1,500
28
7,000
Administrative Standards
Call Handling
Answered <20 secs [See
Section 2.1.2.1]
Abandoned by Customer <
7% [See Section 2.1.2.1]
Mystery Shopper Survey Calls
Call follow-up surveys
Quotation issuing [See
Section 2.1.2.2]
10.4%*
1,006
95.00%
996
95.00%
4,608
100.00%
99.99%
10 w/day
1,667
85.00%
99.30%
30 w/day
Payment guarantee [See
Section 2.1.2.4]
320
85.00%
99.40%
Compensation/refunds paid
61
100.00%
92%
5 w/day
36,900
100.00%
100.00%
20 w/day
Appointments kept [See
Section 2.1.3.2]
3,652
100.00%
99.80%
5 w/day
35,009
100.00%
97.30%
20 w/day
Reinstatement [See Section
2.1.3.3 and 2.1.3.4.]
3,622
100.00%
96.50%
5,002
100.00%
99.50%
4,999
100.00%
94.00%
12,568
100.00%
88.50%
19,430
97.00%
99%
23
Number
676
309
230
210
170
127
90
84
63
43
36
8
2
2048
Percentage
33%
15%
11%
10%
8%
6%
4%
4%
3%
2%
2%
0%
0%
100%
24
43
84
Meter related
Appointment/service
63
Damage to property
90
676
127
Reinstatement
Site Management
Gaswork
170
Gas Supply
Technical
Charging
210
Connections
309
Service Quality
230
Misc
2.1.2.4 Compensation
Charter compensations for 2010 totalled 61 approved (of 67 claimed, 1 rejected, 5 carried to
2011) for an aggregate payout of 8,625. Of the 61 compensation payments made 28
related to broken appointments and 28 to supply restoration delays. 5 of these payments
were made outside the 10 day criteria and therefore a further 5 compensation payments
were made for late payment, bringing the total to 61.
Compensation claims
2010
Paid
61
Rejected
1
> 10 working days
5
Payment category
2010
Supply Restoration
28
Broken Appointment
28
Payment guarantee
5
Total
61
2009
22
4
0
2009
14
8
0
22
25
Once a gas service has been installed in an excavation reinstatement of the ground takes three
stages: 1. Back filling, 2. Temporary reinstatement (within 24 hours) and 3. Permanent reinstatement
(within 20 working days). Once the excavation is back filled, it is temporarily reinstated with
tarmacadam to make safe. The purpose of temporarily reinstating the ground is to allow time for the
backfill in the excavation to settle so there is a lower chance of the reinstatement sinking in the future.
Permanent reinstatement is then carried out in the original material of the site e.g. concrete, cobble
lock, etc, (within 20 working days).
26
Dx DM I/C
Annual Total
Annual Daily Average
Peak Day Flow
Dx NDM I/C
Annual Total
Annual Daily Average
Peak Day Flow
Dx NDM RES
Annual Total
Annual Daily Average
Peak Day Flow
Dx NDM Total
Annual Total
Annual Daily Average
Peak Day Flow
Dx Total
Annual Total
Annual Daily Average
Peak Day Flow
2009
2,819,773
7,725
11,196
2010
2,944,691
8,068
12,327
% Change
4.43%
4.44%
10.10%
MWh
MWh
MWh
3,976,354
10,894
4,138,249
11,338
4.07%
4.08%
MWh
MWh
MWh
8,056,248
22,072
9,152,674
25,076
13.61%
13.61%
MWh
MWh
MWh
12,032,602 13,290,922
32,966
36,413
79,673
95,216
10.46%
10.46%
19.51%
MWh
MWh
MWh
14,852,375 16,235,613
40,691
44,481
90,693
107,180
9.31%
9.31%
18.18%
MWh
MWh
MWh
2.2.2 Shrinkage
Shrinkage as a % of total distribution throughput in 2010 = 1.0% (compared to 1.1% in 2009)
2.2.3 Total number of Connections (by category) at year end plus % change from
previous year.
Connections
2009
2010
% Change
221
209
-5.43%
22,697
23,939
5.47%
612,325
618,796
1.06%
Dx Total - Connects
635,243
642,944
1.21%
Dx DM I/C - Connects
27
PE
2010
PE
2009
Cast
2010
Cast
2009
Other
2010**
Other
2009 **
Totals
2010
Totals
2009
7657
7600
59
66
7717
7667
1525
1512
0.1
0.1
1532
1520
1222
1246
1230
364
373
365
Cork
Total
Length
(km)
1238
372
99
: 0 : 1
Cork
99.5 : 0 : 0.5
99.3 : 0 : 0.7
99.7 : 0 : 0.3
Nationally
99.3 : 0 : 0.8
National Totals
Total Length by Material Nationally ( km)
Total Distribution System Length (km)
28
PE
10792
Cast
1
Other
75
10868
2009
2010
3997
8267
1072
3467
2941
738
Capital Programme
Total 2010
Total 2010
%
Actual
Allowance Achieved
Total Services9 (nos)
4572
26477
17%
Total New Mains kms
77
143
54%
Total Mains Renewed
0
3
0%
17 % represents the actual service connections versus those projected as part of the CERs
2007 5-year revenue review. The difference is reflective of the drop off in demand in the
new housing area.
The above table shows that BGN laid 46% less main. This is accounted for in the drop off in
new housing mains and services as a result of the economic downturn.
Mayo-Galway
Mayo, Galway, Tipperary and Kildare
Cork, Tipperary and Meath
These are residential one off housing (includes those in mature areas and new builds), new housing
(estate, apartments etc.) and Industrial/ Commercial connections.
29
30
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
Allenton Crescent
Temp DRI -Offington
Dundella Park
Athy Road Carlow Reinf.
Harpurs Lanes DRI
Wellington Quay
Castleknock Rd Valve Leak
Temp DRI Sallynoggin
Naas LP Reinforcement
Iveagh Fitness Club
UL North Campus LP
Malahide Demesne Reinforcement
Cherryfield Ave Reinforcement
Naas Culvert
Balbutcher Lane Reinforcement
Dock Road Tie-in
South Lotts Road Crossing
Rossbrien Road Tie-in
River Suir Horizontal Directional Drill
Booterstown Reinforcement *
Sandymount to Merrion Reinf*
Stradbrook to Glenageary *
Castle Park Reinforcement *
Balkill Road Reinforcement *
Maywood Avenue DRI *
Offington DRI *
Clanbrassil Street Crossing *
Johnstown Park Reinforcement
31
32
DISTRIBUTION UNDERTAKINGS
d.1
2009
2010
231 km
1 km
1 km
Notes:
Replacement Mains
Cast Iron
Remaining
d.1.1
Cast Iron
Replaced
d.1.2
d.2
2008
263 km
No. of
emergency
exercises V's
Plan
33
2 of 2
230 km
3 of 3
1 km
99.9% Renewals
programme complete
with exception of
short residual
sections replaced on
discovery.
1 of 2
Exercise planned
for December
postponed to early
2011 due to
adverse weather
conditions in
December.
Ref
2010
3716
3350
3668
4710
4464
3906
No. of Main
Damages
202
113
62
No. of Service
Damages
900
572
461
Decreased due to
drop in construction
industry activity and
targeted Third Party
Damage Prevention
initiatives in 2010.
Gas in Buildings
No. of Gas in
Buildings
No gas in building
events in 2010.
Evacuations
No. of BGN
initiated
evacuations
No. of
unplanned
outages
affecting
< 15
< 100
< 250
5
4
1
9
0
0
5
0
0
No. of gas
supply
emergencies
% attended
within one
hour
99.9994 99.9164
%
%
99.0171
%
Incidents
No. of
reportable
gas related
incidents downstream
of the meter
Carbon Monoxide
CO incidents
2
A
High Level
KPI
Distribution:
2008
2009
Subject
Gas Outages
No. of
External
Escapes
No. of
Internal
Escapes
34
Notes:
Increase due to
adverse weather
conditions in January
and December 2010.
Ref
Subject
High Level
KPI
Distribution:
2008
2009
2010
Emergency Reports
No. of
emergency
calls received
via the 24hour
emergency
telephone
number (1850
20 50 50)
20,186
20,333
19,663
3005
2427
1847
No. of calls
received via
the 'DialBefore-YouDig'
telephone
number (1850
427 747)
35
4699
5135
Notes:
6544
36
6.c - No. of calls received via the Dial-Before-You-Dig telephone number is up from 5135
(2009) to 6544 (2010), this is increase is due to targeted Third Party Damage Prevention
initiatives in 2010.
37
2008
2009
2010
3
2
1
1
2
1
0
2
2
1
0
3
0
0
0
0
1
0
1
0
0
0
0
1
0
0
0
0
0
0
10
These are incidents which did not impact upon people or property but were publicly reported.
38
RISK
Third Party
Damage
Avoidance Group
process change proposals,
safety KPI trend reports
and internal audit reports
Process and
Procedures
Review Group
Technical
Competency
Standards
& Compliance
material
proposals
Materials
Review Forum
39
In accordance with the Transmission & Distribution System Owner / Operator Licences,
(Compliance Officer Condition), the Compliance Officer produces an annual report as to its
compliance during the relevant year.
Compliance training was rolled out to all Networks Employees. Slide and training overview
have been supplied to the CER, to substantiate licence condition.
General statement of compliance
Gaslink and BGN provide services in a prompt, efficient and safe manner and to a high
standard, in accordance with the arrangements set out in the BGN Customer Charter and in
line with the principles set out in the Codes of Practice, [subject to any exceptions noted in
this Compliance Statement.]
General levels of performance compliance (performance relative to published Planned
Performance Levels or Service Standards) for 2010 are as outlined in the statistics on pages
24 to 27 inclusive.
Non-compliances of a procedural nature relating to the conduct of activities covered by the
charter & codes listed, are added as they arise, to the Regulatory & Compliance general
register of non-compliances, maintained by Bord Gais Networks.
11
See http://www.bordgais.ie/networks/index.jsp?1nID=102&pID=103&nID=641
40
BGN has implemented a vulnerable customer register and is fully compliant with all
procedures as outlined in Vulnerable Customer Code of Practice.
As of the 31st of December 2010, there were 4,393 vulnerable customers registered on the
BGN database.
No of Customers 31st December 2010
Type Description
1
Visually Impaired
2
Mobility Impaired
3
Hearing Impaired
4
Elderly
Total Types
Total Customers
135
286
234
3,738
4,393
Visually impaired
Deaf
Mobility Impaired
Elderly (66 years or over)
Living alone
Living with another elderly person
Living with a minor
Customers who phoned BGN during the poor weather towards the latter end of 2010 were
in some cases left without the use of some or all appliances depending on the actual leak
type. Because of the severe weather BGN issued heaters and/or breakfast cookers to these
customers of which some could be deemed as vulnerable. However because the weather
was so cold a lot of customers who would not be in the vulnerable category also had
temporary appliances provided. BGN always maintain a stock of 500 appliances.
Table 2.7.5.5
41
2009 Actual
2010 Actual
10,109
9214
4669
4295
5440
4912
* A lock may fail for a number of reasons e.g. No access to meter - nobody at home, access
denied etc.
42
43
44
Standard
Performance
90% 5 w/days.
100% 10 w/days.
97% 5 w/days.
99% 10 w/days.
90% 10 w/days.
100% 20 w/days.
93% 10 w/days.
99% 20 w/days.
Standard
Performance
100%
60%
100%
55%
100%
100%
100%
96%
45
The poor rate of access on shipper requested credit locks in 2010 is due to meters being
located inside customers homes. When a BGN representative calls to lock the meter they
maybe refused access. If the meter is outside, the BGN representative can attempt to lock
the meter but must always tell the customer upfront as to why they are there. The Code of
Disconnection states that BGN must inform the customer when they arrive on site as to
what their intention is.
Other appointments
BGN have always been very successful with all other appointment types and the reason for
the drop in this statistic for 2010 is due to a complete IT system change over. This is
improving as the system is bedding in.
46
4%
Information request
Job Query
8%
Meter Mixup
5%
53%
2%
2%
Other
Read query
8%
47
There are a wide variety of issues escalated to the Shipper Services Key Account
Management function, in addition to the day to day operational issues, the rise in the
number of information requests (870 information requests in 2009) is due to the interaction
with the new market entrants that entered the NDM sector in 2010.
BGN and Gaslink are currently working with industry at the Gas Market Arrangements Retail
Group (GMARG) and Code Mod Forum to agree process changes to reduce some of these
issues. BGN and Gaslink are also working proactively with Shippers on initiatives such as
identifying possible Supply Point Capacity issues in advance of issues occurring.
3.1.2 Average number of business days that a Shipper Issue was open (by issue
type)
The average length of time that a Shipper issue was open was 10 business days.
Information request
10
12
Job Query
12
4
11
Other
Read query
13
48
All Shipper issues are systematically logged by the Shipper Services Key Account
Management function on the enhanced Shipper Issues system. Every issue is assigned a
unique issue number and Shippers receive an email confirmation of each issue and status
within 3 business days. BGN provide each Shipper with an issue update every 20 business
days thereafter as long as the issue remains open on its system.
Performance Target
Actual
Performance
100%
Process <= 20 days
Process <= 20 days
100%
100%
100%
100%
100%
80%
Average 3.2 Reads per site per year
80% within accuracy of 1,250 kWh
86%
3.54
88.32%
71.92%
49
Description
FAR IC
reconciliation
within
accuracy of
4,500 kWh
71.92%
The metric measures the % of reconciliations, in
kWh, which are under 4,500kWh for IC sites, against
a target of 80%. A systematic statistical analysis of
root causes was undertaken which showed that the
key driver for the metric reduction was the
adjustment of the read cycle for each site according
to its AQ This adjustment was undertaken from
August-October 2007. There are approximately
20,000 IC sites and the table below summarises the
read frequency before and after the adjustment.
# GPRN
Before
After
16,848
9,655
4,276
13,276
50