Annual Report for Fiscal Year 2014

Setting the Standard for Excellence!

Thank you for taking time to read our Annual Report. As you may know DAYMARK Recovery
Services, Inc. is a provider of behavioral health and substance abuse services. We are a not for
profit and came to be at the onset of Public Mental Health Reform in North Carolina. We have
expanded annually since inception and promoted cost effective, best practice care in our field.
We are leaders in the provision of professional outpatient mental health and substance abuse
care, crisis services and the provision of telepsychiatry in the State of North Carolina. This
document serves as a snapshot of a few of our accomplishments and where we are going.

Billy R. West, Jr.

Billy R. West, Jr., MSW, LCSW,
Executive Director

MISSION
DAYMARK Recovery Services, Inc. is a
mission
driven,
comprehensive
community
provider
of
culturally
sensitive mental health and substance
abuse services. The DAYMARK goal is
for skilled medical and behavioral
healthcare professionals to support
citizens of all ages and their families
with the greatest opportunity for
recovery, independence and the highest
quality of life. We are committed to
using the most current best practices
and
effective,
research-based
treatment programs to assist all
citizens working toward achieving
optimum health and recovery.

VALUES
DAYMARK Recovery Services, Inc.
serves those with the greatest needs
and facing the greatest challenges with
a coordinated effort of services.
Services
are
culturally
sensitive,
strength based and delivered in
congruence with natural community
supports and each consumer's personal
support system. Services will promote
safety and recovery while always
respecting
the
rights
of
selfdetermination.

DAYMARK
BOARD OF DIRECTORS
2013
Tim Childs, Board Chairperson
Jim Cook, Board ViceChairperson
Dwight Wilhelm,
Secretary/Treasurer
Debora Pershing
Sharon Scott
Brenda Trott
Larry Johnson
Dr. Tom Appenzeller
Tom Harman
Felicia Wilson
Hartsell and Williams,
Board Attorney
Jean Payne, Board Clerk

2014 Highlights

One of 150 Community Treatment Programs in the Clinical Trials

Network of the National Institute of Drug Abuse.
DAYMARK performed 170 trainings in evidenced and literature based
care for both internal and external professionals.
Implementation of electronic assessments based on DSM 5 Standards.
Integration of Statewide Hospital Admissions/Discharge records into
our own Electronic Health Record workflows for clinical decision
support, the only Healthcare provider in North Carolina to do so
regardless of specialty, including primary care, and one of a handful of
Healthcare providers in the United States to do so. This integration
allows our providers to not only discuss the conditions that resulted in
emergency room or acute care inpatient visits, but also allows our
providers to discuss possible alternatives to routine emergency room
use with our patients with the goal of lowering overall healthcare
expenditures within the Medicaid Program.
Implementation of medical workflows to meet Federal Meaningful Use
requirements. Our ongoing initiatives with meaningful use has made us
the largest behavioral health recipient of Meaningful Use Funding in
North Carolina and one of the largest in the nation. More importantly,
it has resulted in our establishing standard data models for medical
information that allow structured communications of patient records
across provider specialties, one of the more significant objectives of
Meaningful Use.
Work with the CCNC to incorporate co-occurring medical conditions
reported across specialties into our Electronic Health Record. This
allows our medical team to be aware of other potential illnesses like
hypertension, diabetes, vascular disease, cancer, just to name a few.
Maintained CARF Accreditation with the maximum three-year renewal.
Began work on full participation in North Carolina Health Information
Exchange, the only North Carolina Behavioral Health Agency to initiate
this effort.

DAYMARK Offers a Variety of

Quality Services in Many
Locations in North Carolina
Counties Served
Stanly
Randolph
Cabarrus
Harnett
Stokes
Guilford
Vance
Davidson
Davie
Union
Moore
Hoke
Wake
Rockingham
Richmond
Rowan
Lee
Montgomery
Anson
Forsyth
Watauga
Avery
Allegheny Ashe
Iredell
Surry
Yadkin
Patients from other counties served
on case specific contracts

DAYMARK provides the following

services delivered through
evidenced based, best practice, or
literature based treatment. Each
location varies by the type and
intensity of services offered.
Please call your local DAYMARK
location for a specific service list.
Assertive Community Treatment
Team (ACTT)
Facility Based Crisis and
Detoxification services
Indigent Medication Program
Intensive Substance Abuse
Outpatient Treatment
Intensive In-home Services (IIH)
Day Treatment
Mobile Crisis
Outpatient individual and group
treatment
Peer Support
Psychiatric Assessment, Evaluation,
and Medication Administration
Psychiatric Services (also
Telemedicine)
Psychosocial Club House (PSR)
Substance Abuse Outpatient
Services
Substance Abuse Residential
Treatment (30, 60, 90 days)
Targeted Case Management
Advanced Access (Walk-in Crisis)

Please note that there are other

specialized treatment and research
studies available in select locations

CONSUMERS SERVED DURING FISCAL YEAR 2014

UNDUPLICA
MCO CATCHMENT AREA
TED
UNDUPLICA
(public payor source)
CONSUMER
TED
S
SERVICES
Cardinal Innovations
Healthcare Solutions
19,047
194,549
CenterPoint Human Services
8,665
67,086
Partners Behavioral Health
5,478
60,645
Sandhills Center
10,855
113,611
Smoky Mountain Center
5,904
102,788
TOTAL
49,107
538,679
CONSUMERS SERVED BY GENDER
25,55
9
23,54
8

Female
Male

CONSUMERS SERVED BY RACE

African American/Black
Alaska Native/American Indian/Native American

11,08
4
629

Asian/Pacific Islander
Hispanic
Multiracial/Other/Unknown
White

181
1,458
1,909
33,84
6

CONSUMERS SERVED BY DISABILITY

IDD
MH
MHIDD
MHSA
MHSAIDD
SA
SAIDD

53
26,885
537
15,851
21
5,759
1

CONSUMERS SERVED BY AGE

0-5
6-17
18-40
41-65
66-85
86+

261
6,180
21,872
18,971
1,741
82

COMMENTS FROM OUR PATIENTS:

I was able to walk in
I did not know where to go and I got help here.
I feel better in control of my life
This is the place where I got my life back.
GOALS FOR FISCAL YEAR 2011-2012

Maintain CARF Accreditation

Maintain presence in National Research Communities
Continue to partner with LMEs for Medicaid Waiver Implementation
Expand Evidenced Based Practices in each service location
Mature primary care integration activities.
Rebuild Psychiatric Capacity.

DAYMARKS EXECUTIVE TEAM

Billy R. West, Jr., MSW, LCSW, Executive Director
Philip Nofal, MD, JD, Medical Director
Elizabeth Pekarek, MD, Medical Director
Robert Werstlein, PhD, Training Director
Pam Rankin, LPC-S, LCAS, CCS, Clinical Director
Jerold Greer, Information Systems Director
Larry Elmore, MSW, LCSW, MPH, Quality Improvement Director
Bonnie Miller, RHIT, Quality Assurance Director
Jerry Smith, Finance Officer
Cathy Shoaf, CPUC, AIM, Human Resources Director

IF YOU HAVE QUESTIONS OR COMMENTS, PLEASE FEEL FREE TO

CONTACT DAYMARKS EXECUTIVE DIRECTOR AT THE FOLLOWING:

Billy R. West, Jr., MSW, LCSW
Executive Director
DAYMARK Recovery Services, Inc.
220 East First Avenue Ext.
Suite 10
Lexington, NC27292
Phone: 336-242-2411
bwest@DAYMARKrecovery.org
www.DAYMARKrecovery.org