Biljana Gajic

1858 Maple Street

Prince George, BC
(250) 564-6306
biljana.nina.sasha@gmail.com

RE: 09-133SP Student Services Clerk (disability services)

I am very interested in the position you are currently advertising
for a clerical support administrator in the disability services
department. I have recent office administration experience, as
well as a bachelor’s degree in education from Serbia.
Summary of Skills:
· Educated as a teacher in Serbia (B.Ed) with five years of
experience as an instructor and TA
· Excellent communicator and speaker, fluent in three
languages
· Over 14 years experience in Office Administration and
Management
· Proficient in Microsoft Office s and many other computer
programs
· Responsible for the administration needs of ninety
representatives
· Excellent customer services skills developed in person and
on phone ensuring repeat clientele
· Comfortable working with co-workers, clients, management
and businesses

Recent Work Experience:

Associate Advisor, SunLife Financial
2005-2009
· Work with senior staff as an Administrative Associate
Advisor
o Support, filing, data entry, quality control, editing,
confidential record keeping, prioritizing tasks.
Previously within the same organization, I worked as a
sales advisor, providing clients with financial
counseling, investments and insurance.

Mutual Fund Salesperson, First Financial Securities

2003-2005
· Provided mutual fund sales, customer service, and support
to clients
Branch Manager, Millennium Financial Group
1999-2003

· Compliance Assistant to the trading director

· Responsible for overseeing 90 representatives
· Source of information for all representatives on compliance
issues, client problem resolution assistance)

Administrative Sales Assistant, Gajic Insurance & Financial

Service 1995-1999

· Full responsibility in organizing annual and regular

meetings of representatives
· Marketing management experience promoting services to
clients
· Liaising between representatives and a variety of
companies for quality control, customer service, and
internal issues
· Team Leadership and workshop organizatio

Education/Training:
Pursuit of Excellence, Advancement of Excellence, 21st Century
Leadership 2000
Officer’s Partners & Directors course
2000
Branch Manager’s course
2000
Canadian Securities course 1999
Insurance and Financial Advisors training
1998
The Canadian Investment Fund course
1998
Level 2 Life, including Accidents & Sickness Insurance license
1997
Business Conduct & Practices course
1999
B.A., German Language-Teacher and Translator
1987

Recent Volunteer Experience:

Westwood Elementary School-Grade 1 Computer Class

2008-2009

Hobbies/Interests:
 Swimming, hiking, reading, music, toastmasters

References

Candace Lucas, casual employer and landlord

(250) 563-9886 (w)
( 250) 564-2138 (h) clucaspg@shaw.ca

More references available upon request