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About OSN Play
What is OSN Play?
OSN Play is an on- demand, online service that you can access from your PC, Mac, iPad and Android Tablets.
What can I wat ch?
OSN Play offers you 100s of hours of premium ent ert ainment including movies, series, comedy, Arabic series, cooking, lifest yle,
talk shows, and sport s. And, we
re adding lot s of new cont ent each month.
How much does it cost ?
OSN Play is included as part of your OSN TV subscription at no additional cost .
Can I watch t he same cont ent t hat I can wit h my OSN TV package?
You can wat ch a lot of t he same content , but not all. OSN Play has three cont ent levels:
OSN Play 1 for our Platinum HD and Premier HD cust omers
OSN Play 2 for our Movies customers
OSN Play 3 available t o all our subscribers
Why can
t I wat ch t he same cont ent on OSN Play as I watch on OSN TV?
OSN Play current ly shows a select ion of the shows and movies t hat you can wat ch wit h your OSN TV subscription as well as
content t hat is not currently available on OSN TV. We
re planning t o add lots of new cont ent every mont h.
How can I increase the amount of cont ent I can view?
Just give us a call and we
ll upgrade your package. Call us on any of t he numbers below. UAE & Ot hers : +971 4 367 7888 Saudi
Arabia : 9 2000 4444 Bahrain : 17 317 317 Jordan : 06 5511615 Iraq : 07 43 5360000 Kuwait : 1 807 007 Iraq : 444 77 1 77
If my OSN TV subscription is cancelled can I use OSN Play?
No, you need to have an active OSN TV subscription t o enjoy OSN Play. To pay an outst anding amount , click on Secure Payment
in My OSN and reconnect your services. Alt ernatively, you can call us make a payment over the phone.
If I cancel my OSN TV subscription do I need to cancel OSN Play?
No, once you have cancelled your OSN TV subscription, your OSN Play account will be inact ive.

OSN Play registrat ion and account management


How do I regist er for OSN Play?
To regist er for OSN Play, you need t o be at home and t uned into an OSN channel. Here
s how t o regist er Using t he comput er
that you want t o regist er as your main device, log on to www.osn.com and then: 1. Click on the regist ration icon. 2. Enter your
OSN Smartcard number of your main OSN TV subscription. 3. Create your username and password. 4. Ent er your e- mail address. 5.
Agree to the Terms and Condit ions. Once you have created your OSN ID, you will receive an on- screen verificat ion code t hrough
your OSN Box, which will st ay on your TV screen for 60 seconds. Don
t worry if you miss t his we also send t his code as a TV mail
through your OSN Box t his may take up t o 30 minut es t o arrive. We will t hen send you an email link which you will need t o click
on t o cont inue t he regist rat ion process. 6. Click on t he link, enter your user id, password and t he aut horization code 7. You will
see a welcome message on screen. You
re now ready to start wat ching OSN Play.
I regist ered prior to March 19 and already have an OSN ID. Do I need t o re-regist er?
Yes, when you t ry to access OSN Play, you
ll be automat ically re- direct ed to the regist ration page. To complete t he registrat ion
process and st art viewing you need to provide a valid email address and t he aut horizat ion code t hat will be sent to your OSN
Box. See det ailed steps in
How to Register
How many digit al devices can I regist er with OSN Play?
You can regist er up t o t wo devices for OSN Play (PC or Mac.) The first t wo devices you use t o wat ch OSN Play will be
aut omatically regist ered t o your OSN account . You have t he opportunit y to add or remove one of t hese devices every 60 days.
Simply sign int o My OSN, go t o t he Set tings menu and select Manage Devices. If you t ry and sign in on a new device t hat
s not
regist ered wit h us, you
ll be direct ed t o t he device management page.
I have multiple subscript ions. How many devices can I regist er wit h each subscript ion?
You can regist er OSN Play on up t o t wo devices (PC or Mac) for each paid OSN TV subscript ion.
Can I manage all my subscriptions wit h a single OSN ID?
No, you need to register each separate subscript ion using a different OSN ID for each OSN TV subscript ion.
I am a new subscriber to OSN TV but I can
t register for OSN Play
Your OSN TV subscription needs t o be active before you can use OSN Play. Please call us and we
ll act ivat e your account .
Can I watch OSN Play on all my comput ers?
You can wat ch OSN Play on a maximum of two devices (PC or Mac) bot h at t he same t ime using t wo of your OSN IDs.
The first t wo devices you use t o wat ch OSN Play will be aut omat ically regist ered t o your account . If you have more t han t wo
comput ers or laptops, you can easily change which t wo are registered t o OSN Play. Simply sign in t o My OSN, go t o Set tings
menu and select Manage Devices.
Can I change t he devices I
ve registered?
Yes, just sign in to My OSN, go to Set t ings and select Manage Devices. You can add or remove devices that are regist ered t o
OSN Play. Once you
ve registered your t wo devices every 60 days you
ll have t he chance to remove or replace one comput er or
lapt op.
Where can I check which devices I
ve regist ered?
Checking is easy. Just sign int o My OSN, go t o Sett ings menu and select Manage Devices. You can remove devices and regist er
new ones.
What
s a sub- account ?
A sub- account allows different members of your household t o wat ch OSN Play on eit her of your t wo regist ered devices.
How many sub- accounts can I have?
You can create t hree sub- account s.
What
s t he benefit of having a sub- account ?
A sub- account allows each user to have t heir own personal experience. A sub- account also gives you the added assurance of
parent al control over the shows your family wat ches.
How do I creat e a sub- account ?

1. Go t o My OSN 2. Click on OSN Play Set tings. 3. Go to Sub- account/ Parent al sett ings. 4. Click on Add New OSN sub- account. 5.
Ent er t he email id for the sub- account user and set the Parent al set t ings eg PG or 15. 6. Click on Invite and an invit at ion email
will be sent to your sub- account user. 7. Once t he sub- account user receives the invit ation email t hey will need to creat e t heir
own OSN ID. The sub- account user can only view cont ent on eit her of t he two devices t hat have been registered. If t he subaccount user does not have an email address you can use your own registered email t o complet e t he process.
How do I manage my sub- account s?
If you would like t o add a new sub- account , delet e an exist ing sub- account or edit t he parent al set ting of a sub- account , here
s
how: 1. Go t o My OSN 2. Click on OSN Play sett ings. 3. Go t o Sub- account / Parental set t ings. 4. Add, delete or edit t he det ails.
How oft en can I change my sub- account s?
You can change your sub- account s as many times as you like.
How can I increase the cont ent t hat my sub- account user can view?
1. Go t o My OSN 2. Click on OSN Play set t ings. 3. Go to Sub- account / Parent al sett ings. 4. Amend the Parent al set t ings t o increase
the amount of cont ent if t his has been set t oo low.
OSN Play Login technical faqs
I can
t wat ch on my Mac.
For OSN Play t o work on a Mac, it must be Int el- based.
My OSN Smart card is invalid
Remove t he OSN Smart card from your primary act ive OSN Box and check the number. If t he number you ent ered is correct , but
you
re st ill gett ing an invalid message, check if your subscription is active.
My OSN Smart card is blocked or cancelled
Please check that you have an act ive OSN TV subscript ion.
Invalid subscriber t ype
In order t o use OSN Play you must have an act ive OSN Box and OSN TV subscript ion. If you
re enjoying OSN as a cable cust omer,
commercial cust omer, or in a Hot el, you won
t be able to regist er for OSN Play at this time. St ay tuned.
My password is invalid
You will get t his message if you have not ent ered enough charact ers or spaces. Make sure you use 6 or more charact ers and
don
t use any spaces A strong password has 8 charact ers or more wit h a combinat ion of upper and lower case let ters, numbers
and symbols. The st rengt h meter will show you how st rong your password is.
My email is invalid
Check t hat you
ve used a valid email address and please re- try.
Password mismat ch
Make sure you ent er t he same password on t he Confirm password line.
I did not receive a confirmat ion email
Please check your spam or junk mail folder of your email account. If it
s not t here, go back to t he registrat ion process and
request a confirmat ion email.
I did not receive a TV mail through my OSN Box
Go back to t he registrat ion process and request anot her TV mail to be sent. Make sure you
re on an OSN channel. Remember,
the TV mail could t ake up t o 30 minutes t o arrive.
How do I open the TV mail sent t hrough my OSN Box?
To access the TV mail using your remot e.. 1. Press Menu. 2. Scroll t o TV Mail, click OK. 3. Click on Messages. 4. Scroll t o t he
Message and click OK to view. Or alt ernat ively press t he TV mail but t on on your remote cont rol
Registrat ion blocked

The TV mail sent to your OSN Box will be valid for 48 hours. Please note, t hat you must complet e the ent ire regist rat ion process
wit hin t he 48 hours of receiving t he TV mail. If you are not able t o complet e wit hin 48 hours, you will need t o start t he
regist rat ion process again.
OSN Play Login errors
Device not regist ered
You can only watch OSN Play using t he devices you regist ered. If t his is your first time watching OSN Play, your device will be
aut omatically regist ered.
Invalid user name
If you
re an existing customer, please check your username and enter t he username t hat you gave when regist ering your device.
If you can
t remember your user name, please follow the steps in t he Forgot User id sect ion.
Invalid password
Please check your password. Make sure you use t he same password you used when regist ering your device.
Forgot OSN ID
If you forgot your OSN ID 1. Click on Forgot ID icon. 2. Ent er your OSN Smart card number. 3. Ent er the email address that you used
to register with. 4. Ent er the code displayed (on t he browser). 5. Click on Get OSN ID. An email will be sent to you wit h your user
id and your password will remain unchanged.
Forgot Password
Click on Forgot Password icon. 1. Ent er your OSN ID. 2. Ent er the email address that you used t o regist er with. A t emporary
password will be sent t o you. You can change t his t o somet hing more memorable when you log in again.
Account blocked
Please check t hat your OSN TV subscription is active.
My sub- accounts have been blocked
Please check t hat your OSN TV subscription is active. If you
ve updated your email address your account and sub- accounts will
be t emporarily blocked unt il you verify your email change by clicking on the link t hat we will send you.
OSN Play t echnical requirements and support
Channels & Value Added Services
What channels are available wit h OSN?
3 OSN Box Office channels that deliver t he best home t heat re select ions from Paramount , Dreamworks, Sony Columbia, NBC
Universal, Disney and local studios. 14 Movies channels - OSN MOVIES HD, OSN MOVIES HD +2, OSN ACTION HD, Star Movies HD,
OSN PREMIERE, OSN PREMIERE +2, OSN CINEMA, OSN CINEMA +2, OSN MOVIES ACTION, OSN MOVIES COMEDY, OSN MOVIES
KIDS, OSN MOVIES FESTIVAL, TCM and MGM. These leading channels allow customers t o choose from up t o 9 different first - t imeon- TV movies broadcast ing at any one t ime. 4 OSN SPORTS channels - OSN SPORTS 1 HD, OSN SPORTS 2, OSN SPORTS 3 and
OSN SPORTS 4 - being the home of the Ryder Cup, Cricket , Rugby Union Tri- Nat ions, Rugby League World Cup, WWE, UFC Ult imat e Fight ing Championship and ot her exclusive leagues. In house General Entertainment channels, such as OSN FIRST and
OSN FIRST HD, t he home of act ion and drama series. OSN Ya Hala! HD is the home t o Arabic entert ainment, movies, series and
talkshows; OSN COMEDY, home of comedy series. Int ernat ional part ner channels such as Disney Channel, JimJam, Discovery
Channel, Animal Planet , Nat Geo Wild HD, Nat Geo Advent ure, BBC Lifest yle, E! Ent ert ainment , Fashion TV HD, Out door HD and
many more. The cont ent of each of t hese channels offers you t he best in entertainment t hroughout the Middle East and Nort h
Africa region. The content is carefully scheduled by our programming t eams and acquired from the world
s premier studios and
sport leagues.
Do you have sport s channels?
Yes we have 4 locally produced sport s channels - OSN SPORTSPORTS 1 HD, OSN SPORTS 2, OSN SPORTS 3 and OSN SPORTS 4
feat uring int ernationally produced sport s programmes, bringing you t he Ryder Cup, Cricket, Rugby Union Tri-Nations, Rugby
League World Cup, WWE, UFC - Ult imat e Fight ing Championship and ot her exclusive leagues.
What is t he EPG (Elect ronic Programme Guide)?

The EPG (Elect ronic Programme Guide), provides you with t he most up- to- dat e programme schedules 7 days in advance. It offers
a det ailed description for every programme in English and Arabic on t he OSN network and t he best Free t o Air channels like
MBC1, MBC2, MBC3, MBC4, Dubai TV, Dubai One, BBC World and many more. To access t he EPG simply click t he
TV Guideor
'EPG' but t on on your decoder remot e cont rol and follow the simple inst ructions.

What is OSN ON DEMAND HD?


OSN ON DEMAND HD is t he first video on demand service in the Middle East wit h your favourit e movies, series and sport ing
event s made available in an easy and convenient way to enhance your viewing pleasure.
Technical
What do I require to pick up t he channels?
To receive OSN you need an OSN HD decoder box, to be properly inst alled using the appropriat e Dish & LNB PLUS an OSN
subscription Smart Card.
How do I rescan my decoder?
Press t he "Menu" but t on on remote cont rol Select "Set tings" from t he list and press OK Select "System Setup" and press OK Ent er
the code 0000 and press OK Select "Free Scan" and press OK Select "Sat ellit e Scan" and press OK Ent er the desired channels
frequency and parameters and press OK Press t he Green but t on on your remote cont rol and select "Yes, cont inue"
How do I set parent al cont rol?
PARENTAL CONTROL gives you t he ability to choose which channels or even which programmes can be viewed in your home. The
OSN rat ing syst em (Fam to 18), on screen communicat ion highlight ing the suitabilit y of certain programmes and the t echnology
in our decoder provides you wit h all t he cont rol you need t o easily rest rict or complet ely block cert ain programmes or channels
as you want . OSN HD Box / OSN HD SHOWBOX Press t he
Menuon your Remote Cont rol Then select
Sett ingsand press OK
Select "Parental Cont rol" and ent er PIN "0000" Select eit her "Channel Block" (t o block entire channels) or "Set Rat ings" t o block
programming of a cert ain rating and above Follow on screen inst ruct ions
Dish Set t ings
OSN Broadcast s all of it s programmes via t he Nilesat 102 Sat ellit e at 7 West and Atlantic Bird 7 West at 7.3. You may find the
following technical informat ion of use during inst allat ion and t he programming of your decoder Satellite: Nilesat Locat ion: 7 &
7.3 West Transponder 1: 11.996 Ghz Horizont al Transponder 2: 12.073 Ghz Horizontal Transponder 3: 10.834 GHz Vert ical
Transponder 4: 11.373 Ghz Horizont al Transponder 5: 11.862 Ghz Vertical Transponder 6: 11.976 GHz Vert ical 5/ 6 MPEG2
Transponder 7: 11.411GHz Horizont al Transponder 8: 11278 GHz Vertical Transmission Syst em: MPEG4 Forward Error Correct ion: 2/ 3
Symbol Rate 27500
Dolby & St ereo set t ings
Where available we provide Dolby Digit al Surround Sound via eit her HDMI, Coaxial or Optical digit al out put s depending on t he
set - t op- box you have wit h OSN. To playback surround sound at home you will need t o connect t o a Dolby Digit al cert ified
home cinema syst em. To enjoy the highest qualit y we advise you calibrat e your home cinema system first , as per the
manufact ures guidelines. If you would prefer to listen in st ereo, you can choose t o out put stereo t hrough t he Audio Set t ings on
you set - t op- box. The audio set t ings can be found by pressing Menu on your OSN remot e and choosing t he following sub menus
Set tings User Preferences- Audioand when prompt ed ent er t he PIN 0000 To list en in St ereo select St ereoin t he
preferred audiosect ion. To list en in Surround select Dolbyin t he preferred audiosection.
Troubleshoot ing
"E- 45 Searching For Signal At .." 75% of E45 on- screen messages can be resolved by reboot ing t he decoder. Digit al decoders are
like comput ers and t hey may occasionally freeze or "lock- up". Disconnect t he power to t he decoder by unplugging t he wall
socket and re- plugging it. This should rect ify most cases. "E- 16 Service Is Current ly Scrambled" Check that you are wat ching an
OSN channel t o which you have subscribed. To refresh your signal you can: - Send an SMS wit h your smart card number followed
by 500 Call our automat ed answering service on: KSA 92000 4444 Kuwait 1 807 007 Egypt 023 827 6666 UAE & Ot hers +971 4 367
7888
Billing
Can I pay monthly?
Of course you can pay mont hly. All you have t o do is choose t he mont hly payment option on t he subscript ion form and we will
deduct the appropriat e amount from your credit card on a mont hly basis..
How can I order OSN BOX OFFICE?
OSN BOX OFFICE offers 3 pay per view channels which showcase t he best and lat est Hollywood movies first and wit hout
commercial breaks from our exclusive deals wit h the leading Hollywood st udios including Paramount , Sony Pict ures, Universal
and Disney. To order: Login t o our Online Services Send an SMS wit h your smart card number followed by t he OSN BOX OFFICE
order code Call our aut omated answering service on: KSA 92000 4444 Kuwait 1 807 007 Egypt 023 827 6666 UAE & Others +971 4
367 7888

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