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About OSN Play
What is OSN Play?
OSN Play is an on- demand, online service that you can access from your PC, Mac, iPad and Android Tablets.
What can I wat ch?
OSN Play offers you 100s of hours of premium ent ert ainment including movies, series, comedy, Arabic series, cooking, lifest yle,
talk shows, and sport s. And, we
re adding lot s of new cont ent each month.
How much does it cost ?
OSN Play is included as part of your OSN TV subscription at no additional cost .
Can I watch t he same cont ent t hat I can wit h my OSN TV package?
You can wat ch a lot of t he same content , but not all. OSN Play has three cont ent levels:
OSN Play 1 for our Platinum HD and Premier HD cust omers
OSN Play 2 for our Movies customers
OSN Play 3 available t o all our subscribers
Why can
t I wat ch t he same cont ent on OSN Play as I watch on OSN TV?
OSN Play current ly shows a select ion of the shows and movies t hat you can wat ch wit h your OSN TV subscription as well as
content t hat is not currently available on OSN TV. We
re planning t o add lots of new cont ent every mont h.
How can I increase the amount of cont ent I can view?
Just give us a call and we
ll upgrade your package. Call us on any of t he numbers below. UAE & Ot hers : +971 4 367 7888 Saudi
Arabia : 9 2000 4444 Bahrain : 17 317 317 Jordan : 06 5511615 Iraq : 07 43 5360000 Kuwait : 1 807 007 Iraq : 444 77 1 77
If my OSN TV subscription is cancelled can I use OSN Play?
No, you need to have an active OSN TV subscription t o enjoy OSN Play. To pay an outst anding amount , click on Secure Payment
in My OSN and reconnect your services. Alt ernatively, you can call us make a payment over the phone.
If I cancel my OSN TV subscription do I need to cancel OSN Play?
No, once you have cancelled your OSN TV subscription, your OSN Play account will be inact ive.
1. Go t o My OSN 2. Click on OSN Play Set tings. 3. Go to Sub- account/ Parent al sett ings. 4. Click on Add New OSN sub- account. 5.
Ent er t he email id for the sub- account user and set the Parent al set t ings eg PG or 15. 6. Click on Invite and an invit at ion email
will be sent to your sub- account user. 7. Once t he sub- account user receives the invit ation email t hey will need to creat e t heir
own OSN ID. The sub- account user can only view cont ent on eit her of t he two devices t hat have been registered. If t he subaccount user does not have an email address you can use your own registered email t o complet e t he process.
How do I manage my sub- account s?
If you would like t o add a new sub- account , delet e an exist ing sub- account or edit t he parent al set ting of a sub- account , here
s
how: 1. Go t o My OSN 2. Click on OSN Play sett ings. 3. Go t o Sub- account / Parental set t ings. 4. Add, delete or edit t he det ails.
How oft en can I change my sub- account s?
You can change your sub- account s as many times as you like.
How can I increase the cont ent t hat my sub- account user can view?
1. Go t o My OSN 2. Click on OSN Play set t ings. 3. Go to Sub- account / Parent al sett ings. 4. Amend the Parent al set t ings t o increase
the amount of cont ent if t his has been set t oo low.
OSN Play Login technical faqs
I can
t wat ch on my Mac.
For OSN Play t o work on a Mac, it must be Int el- based.
My OSN Smart card is invalid
Remove t he OSN Smart card from your primary act ive OSN Box and check the number. If t he number you ent ered is correct , but
you
re st ill gett ing an invalid message, check if your subscription is active.
My OSN Smart card is blocked or cancelled
Please check that you have an act ive OSN TV subscript ion.
Invalid subscriber t ype
In order t o use OSN Play you must have an act ive OSN Box and OSN TV subscript ion. If you
re enjoying OSN as a cable cust omer,
commercial cust omer, or in a Hot el, you won
t be able to regist er for OSN Play at this time. St ay tuned.
My password is invalid
You will get t his message if you have not ent ered enough charact ers or spaces. Make sure you use 6 or more charact ers and
don
t use any spaces A strong password has 8 charact ers or more wit h a combinat ion of upper and lower case let ters, numbers
and symbols. The st rengt h meter will show you how st rong your password is.
My email is invalid
Check t hat you
ve used a valid email address and please re- try.
Password mismat ch
Make sure you ent er t he same password on t he Confirm password line.
I did not receive a confirmat ion email
Please check your spam or junk mail folder of your email account. If it
s not t here, go back to t he registrat ion process and
request a confirmat ion email.
I did not receive a TV mail through my OSN Box
Go back to t he registrat ion process and request anot her TV mail to be sent. Make sure you
re on an OSN channel. Remember,
the TV mail could t ake up t o 30 minutes t o arrive.
How do I open the TV mail sent t hrough my OSN Box?
To access the TV mail using your remot e.. 1. Press Menu. 2. Scroll t o TV Mail, click OK. 3. Click on Messages. 4. Scroll t o t he
Message and click OK to view. Or alt ernat ively press t he TV mail but t on on your remote cont rol
Registrat ion blocked
The TV mail sent to your OSN Box will be valid for 48 hours. Please note, t hat you must complet e the ent ire regist rat ion process
wit hin t he 48 hours of receiving t he TV mail. If you are not able t o complet e wit hin 48 hours, you will need t o start t he
regist rat ion process again.
OSN Play Login errors
Device not regist ered
You can only watch OSN Play using t he devices you regist ered. If t his is your first time watching OSN Play, your device will be
aut omatically regist ered.
Invalid user name
If you
re an existing customer, please check your username and enter t he username t hat you gave when regist ering your device.
If you can
t remember your user name, please follow the steps in t he Forgot User id sect ion.
Invalid password
Please check your password. Make sure you use t he same password you used when regist ering your device.
Forgot OSN ID
If you forgot your OSN ID 1. Click on Forgot ID icon. 2. Ent er your OSN Smart card number. 3. Ent er the email address that you used
to register with. 4. Ent er the code displayed (on t he browser). 5. Click on Get OSN ID. An email will be sent to you wit h your user
id and your password will remain unchanged.
Forgot Password
Click on Forgot Password icon. 1. Ent er your OSN ID. 2. Ent er the email address that you used t o regist er with. A t emporary
password will be sent t o you. You can change t his t o somet hing more memorable when you log in again.
Account blocked
Please check t hat your OSN TV subscription is active.
My sub- accounts have been blocked
Please check t hat your OSN TV subscription is active. If you
ve updated your email address your account and sub- accounts will
be t emporarily blocked unt il you verify your email change by clicking on the link t hat we will send you.
OSN Play t echnical requirements and support
Channels & Value Added Services
What channels are available wit h OSN?
3 OSN Box Office channels that deliver t he best home t heat re select ions from Paramount , Dreamworks, Sony Columbia, NBC
Universal, Disney and local studios. 14 Movies channels - OSN MOVIES HD, OSN MOVIES HD +2, OSN ACTION HD, Star Movies HD,
OSN PREMIERE, OSN PREMIERE +2, OSN CINEMA, OSN CINEMA +2, OSN MOVIES ACTION, OSN MOVIES COMEDY, OSN MOVIES
KIDS, OSN MOVIES FESTIVAL, TCM and MGM. These leading channels allow customers t o choose from up t o 9 different first - t imeon- TV movies broadcast ing at any one t ime. 4 OSN SPORTS channels - OSN SPORTS 1 HD, OSN SPORTS 2, OSN SPORTS 3 and
OSN SPORTS 4 - being the home of the Ryder Cup, Cricket , Rugby Union Tri- Nat ions, Rugby League World Cup, WWE, UFC Ult imat e Fight ing Championship and ot her exclusive leagues. In house General Entertainment channels, such as OSN FIRST and
OSN FIRST HD, t he home of act ion and drama series. OSN Ya Hala! HD is the home t o Arabic entert ainment, movies, series and
talkshows; OSN COMEDY, home of comedy series. Int ernat ional part ner channels such as Disney Channel, JimJam, Discovery
Channel, Animal Planet , Nat Geo Wild HD, Nat Geo Advent ure, BBC Lifest yle, E! Ent ert ainment , Fashion TV HD, Out door HD and
many more. The cont ent of each of t hese channels offers you t he best in entertainment t hroughout the Middle East and Nort h
Africa region. The content is carefully scheduled by our programming t eams and acquired from the world
s premier studios and
sport leagues.
Do you have sport s channels?
Yes we have 4 locally produced sport s channels - OSN SPORTSPORTS 1 HD, OSN SPORTS 2, OSN SPORTS 3 and OSN SPORTS 4
feat uring int ernationally produced sport s programmes, bringing you t he Ryder Cup, Cricket, Rugby Union Tri-Nations, Rugby
League World Cup, WWE, UFC - Ult imat e Fight ing Championship and ot her exclusive leagues.
What is t he EPG (Elect ronic Programme Guide)?
The EPG (Elect ronic Programme Guide), provides you with t he most up- to- dat e programme schedules 7 days in advance. It offers
a det ailed description for every programme in English and Arabic on t he OSN network and t he best Free t o Air channels like
MBC1, MBC2, MBC3, MBC4, Dubai TV, Dubai One, BBC World and many more. To access t he EPG simply click t he
TV Guideor
'EPG' but t on on your decoder remot e cont rol and follow the simple inst ructions.
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