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Introduction to Management - 33:620:301:01 (14388)

Updated as of December 29, 2014


Spring 2015
Room: BRR - 1095
Tuesday/Thursday 1:40 PM - 3:00 PM
Instructor:
Office Location:
Email:
Office Phone:

Denis Hamilton, Ph.D.


BRR 2142
denis.hamilton@rutgers.edu (use course email below for faster response)
848 445-9272

Course Email:

introductiontomanagement@hotmail.com

Office Hours:

Teaching Assistants (TAs) will be your primary resource for assistance in this course.
They are knowledgeable and committed to helping you. TAs will be available before
and after class and will conduct regular office hours, review sessions, on-line
discussions, and respond to e-mail inquiries about the course, assignments, tests,
textbook, etc. TA contact information and office hours are posted on Blackboard.
Please contact the TAs FIRST with any questions. They are committed to responding
within 24 hours (excluding holidays) to your inquiries. TAs will arrange appointments
with the Instructor when necessary. If you feel that a TA has not been reasonably
responsive to your requests then send an email directly to the Instructor for further
assistance.
Introduction to Management 33:620:301 Custom Book for Rutgers
ISBN #: 978-130817624-6 (Bookstores)

Textbook:

Blackboard:

Clickers:

ISBN #: 9781308177960 (E-version) http://create.mcgrawhill.com/shop/


The course uses a custom textbook specifically designed for this course. It is your
responsibility to purchase the book prior to the first class.
YOU DO NOT NEED THE MH CONNECT VERSION BOOK FOR THIS
COURSE OR THE CONNECT SUPPLEMENT IF YOU BUY E-BOOK. WE
WILL NOT USE MH CONNECT FOR THIS COURSE
This book was used for Spring 2014, Summer 2014, and Fall 2014 so used books
should be available.
This is a reading intensive course so you must have and use the book!
NOTE: Some of the reading assignments will be posted on Blackboard and will not
be included in the textbook.
Blackboard is the primary course management tool for this course. It is your
responsibility to make sure you have proper access to Blackboard and that your email
address forwards any emails originated from Blackboard to you. This is the primary
means for communicating to students for this class. Blackboard will contain course
announcements, updated syllabi, course assignments, reading materials, information on
grades, and other important information. Alternative email addresses will not be added
so please make sure your university email address is correct and that your mailbox is
not full.
Interaction with students in the classroom will be facilitated by use of electronic
clickers. You are required to have a properly functioning clicker registered in your
name and to bring it with you to every class. The correct clicker for this course is:
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ISBN 978-1-934931-49-3. It is available in Rutgers authorized bookstores. Do not use


other clickers in this course as you will not receive credit for attendance.
Course Description:
Management is about getting the right work done well by:

Implementing processes and practices to develop and deliver competitive advantage and superior
performance in innovative and socially responsible organizations o

Identifying and communicating the right work to be done,

Designing, implementing, monitoring, and improving the flows of work of the organization so
the right work is performed effectively and efficiently,

Creating a positive, engaging, and productive work environment.

Developing and using the critical skills that individuals need to know and have in order to: work more
effectively with others in organizations, to work well in teams, and to lead teams and organizations
successfully o

Personal skills (self-awareness, self-regulation),

Interpersonal skills (building effective teams, appreciating and mobilizing others),

Problem solving and reaching agreement skills.

Introduction to Management (Management 301) focuses primarily on managing the enterprise implementing
processes and practices to develop and deliver competitive advantage and superior performance in innovative
and socially responsible organizations. Essential elements of managing the enterprise that are covered in this
Management 301 course include: the history and evolution of management principles; strategic management;
managing organizational design; designing and developing effective and efficient work processes; managing
innovation and growth; managing in a global marketplace; and managing a diverse organization. How managers
leverage values, build an engaging and motivating workplace, and manage risk and ambiguity are integrated into
the discussions of topics throughout the course.
The Management Skills course (Management 302) primarily focuses on essential personal and interpersonal
managerial skills - developing and using the critical skills that individuals need to know and have in order to:
work more effectively with others in organizations, to work well in teams, and to lead teams and organizations
successfully.
The knowledge and skill-sets of Management developed in these two complementary courses are used routinely
by successful managers in organizations and constitute critical learning for business students regardless of their
major field of study.
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Learning Objectives:
Students who successfully complete this course (Management 301) should have an understanding of the critical
role of effective enterprise management in the overall success of organizations.
By the end of this course, students will:

Know how to develop and implement the right business strategy for creating competitive advantage
and achieving superior profitably strategic management

Know how to design engaging and motivating jobs, groups those jobs into productive work units,
and integrate the work units to generate systematic value creation for different competitive
situations - organizational design

Know how to develop and manage processes for getting work done effectively and efficiently
process management

Know how to create a work environment that motivates and engages employees to work
productively managing an engaged workforce

Know how to apply and adapt these management practices to operate effectively in: growing
organizations, innovative organizations, global organizations, diverse organizations, and valuesbased organizations enterprise management

Pre-Requisites: None
Expectations:
Professional conduct is expected at all times:
Treat all participants in the class with respect
Arrive on time and avoid early departures
Use laptops or other technology in the classroom only when appropriate for the activities for that session
No cell phones, computers, or other electronic instruments or recording devices are to be out or on
during class. This policy is strictly enforced. Failure to comply with this policy can result in a student
being dismissed from the classroom and losing attendance and quiz points for that class
Students will be required to bring their clickers to each class. Each student may only use their
clicker registered in their name. These electronic devices will be used to record attendance, class
participation, and to record examination answers. The misuse of this technology or use of multiple
electronic devices as a means to deceive the instructor concerning attendance or participation by a
student will be considered a violation of Rutgers Academic Integrity and Honor Pledge. Misuse
will be considered equivalent to cheating on an exam and will carry severe consequences!
Do not distract others (this is particularly important due to the size and number of students in this
classroom). Your cooperation is important for creating an effective learning environment.
If you are unable to comply with these expectations you will be asked to leave the classroom.
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Students are expected to:

Spend 2 hours and 40 minutes in class per week, plus another 5-6 hours per week outside of class
completing reading assignments, homework, projects, and studying
Actively participate in class, which includes both listening and speaking up as appropriate
Complete all assignments including the reading
Earn their grades throughout the semester

Attendance Policy:
In accordance with Rutgers University regulations, attendance is expected at all regularly scheduled
meetings of this course.
In large section classes monitoring of attendance is done electronically. The only excused absences for this
course are those which meet the requirements as outlined in Rutgers attendance policy (these include recognized
religious holidays, participation as a student athlete as a member of an intercollegiate athletic team, or an
extended serious illness documented with, and approved by the dean of students). Only in these situations is it
necessary to contact the professor to notify him of your absence. Students missing an occasional class for minor
illness or personal circumstances do not require written documentation or verification from the dean. In these
circumstances, each student is allowed two of these unexcused absences during the semester without penalty.
Students requesting an excused absence for an extended serious illness should ask the dean to contact the
instructor directly to notify him of the students absence and circumstances. If properly notified by the dean of
an authenticated absence the instructor will make reasonable accommodations to allow a student to make up
work that counts toward their semester grade and will not penalize the students attendance or quiz grades for
such an approved absence provided that the work is made up to the satisfaction of the professor.
Each unexcused absence over the allowed maximum is a 1 point reduction of the students class participation
grade.
In addition, students are expected to arrive to class on time and to stay until class is completed. Any combination
of two late arrivals and/or early departures will count for one unexcused absence. Again, no notifications are
required for late arrivals or early departures. These are covered within the two allowed unexcused absences and
will be monitored electronically.
Absences due to religious observance, participation in certain approved university-sponsored events such as
intercollegiate athletics, or dean approved extended illness are treated as authenticated, excused absences and do
not result in a reduction in the class participation grade or quiz score. Authenticated excused absences, however,
do not waive the overall policy for attendance. Students who must, for any reason, miss more than an occasional
class should consult with the instructor in advance to discuss the implications of their absences on their ability to
achieve the learning objectives and to earn a high grade in the course. Missing more than a few classes for
whatever reason is likely to impact on a students ability to master the material. A student, regardless of
circumstances, must still demonstrate mastery of the course material under exam conditions in order to earn a
good grade.
It is the policy of the Rutgers University not to cancel classes on religious holidays. For information on the
cancellation of classes due to inclement weather, see the campus operating status.

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Grading:
Grades for this class will be based on the following point system:
Class Participation
Quizzes
Mid-Term Exam
Final Exam
Total

10 points (based on timely attendance, preparation and participation)


10 points
40 points
40 points
100 points

There are no extra credit points available in this course.


Class Participation:
Students are expected to come prepared to contribute to every class. Preparation includes reading the assigned
material and preparing required assignments. Participation requires timely attendance for all classes and
contributing to class discussion in a constructive/respectful manner. Students may be randomly called upon to
discuss an assigned topic during class so be prepared. The use of clickers to provide input during class is an
integral part of the learning process for this course. Students are expected to keep their clickers in proper
working order, have their clicker tuned to the right channel, and to effectively engage in class exercises using
these learning tools. Submission of electronic responses will be evaluated as part of the class participation and
quiz grades.
Quizzes:
In-class, unannounced quizzes will be given periodically covering the assigned material for that class session.
Quizzes will generally be worth 1 point each. You must have and use your clicker to participate and receive
credit for a quiz.
Mid-Term Exam:
The first exam will cover material covered in class and in the textbook prior to the exam. The mid-term exam is
generally 50 multiple choice questions that are to be completed in 60 minutes.
Final Exam:
The final exam will include primarily material covered since the mid-term exam however it may also include
some key concepts covered from the beginning of the course. The final exam is generally 50 multiple choice
questions that must be completed in 70 minutes. The final exam is given during the designated final
examination period for this course as posted on the Rutgers University website.
Students will be penalized for missing regularly scheduled exams without advanced approval from the
instructor. Agreement to reschedule a students exam is generally only given when authorized in accordance with
the Universitys exam policy. Please check to make sure this class is the class that is to be rescheduled for exam
purposes before requesting a change in your exam schedule for this class. Make-up exams are given at the sole
discretion of the instructor and generally are more difficult in order to compensate for the additional preparation
time. In some cases students may not be able to take the final exam make-up test until summer session or the
following fall semester. In these circumstances the student will receive a temporary grade of TF until the makeup exam is taken and graded and a final grade is posted. Temporary grades are not a part of the students
permanent academic record unless the student does not complete the make-up exam.
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Grades:
There is no grading curve in this class. The average grade for this course is generally a B (3.0 GPA level).
Grading will be as follows:
A = 92 100 points
B+ = 87 91.99
B = 82 86.99
C+ = 77 81.99
C = 70 76.99
D = 60 69.99
F = < 60
MINIMUM AVERAGE EXAM SCORE REQUIRED TO EARN A C or HIGHER GRADE:
YOU MUST DEMONSTRATE A MINIMUM LEVEL OF MASTERY OF THE COURSE MATERIAL
UNDER EXAM CONDITIONS TO BE ELIGIBLE TO EARN ATTENDANCE AND QUIZ POINTS
AND TO RECEIVE A GRADE OF C OR HIGHER IN THIS COURSE.
NOTE: In order for a student to earn a grade of C or higher in this course the student must average at
least 28 points or more on the combination of the mid-term exam and the final exam (the equivalent of
achieving 70% correct answers for the two exams). Any student who earns an average of less than 28
points on the mid-term and the final exam will have their final grade determined by averaging the
percentage scores of the two exams and multiplying that percentage times 100 points to determine their
total points earned in the course. All students who fail to achieve the minimum required average exam
score will earn either a D or an F in the course regardless of their attendance or quiz points.
Academic Integrity:
There is a University-wide policy on academic integrity, which will be followed and strictly enforced in this
course. Every student is expected to abide by the universitys honor pledge.
On my honor, I have neither received nor given any unauthorized assistance on this examination or
assignment.
Your participation in exams and quizzes for this course is your agreement to abide by this honor pledge.
Rutgers University policy on academic integrity and honesty applies to all work performed for this class.
Attendance questions, tests and individual assignments including quizzes are to be completed only by the
individual student whose name is associated with the clicker. Tests will be closed book and notes. Use of
websites or other sources that provide test banks or reviews of material in this course other than those authorized
by the instructor is strictly prohibited. If there are any questions about conformity to the policy please check
with me in advance and check the Rutgers website: http://academicintegrity.rutgers.edu/policy-on-academicintegrity.
Your agreement to syllabus will constitute your agreement to abide by the academic integrity policies of the
university as described in the following statement.
I have read the University-wide policy on academic integrity, understand its implications (and have sought
clarification of those parts that were unclear to me), and will abide by it.
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Date
Jan 20

Assignments
Complete the readings

Feb 26

Topic #/Topics
Readings
1 1. Introduction to Management
Classroom Technology Overview
Syllabus
Review Syllabus
Textbook pp. 3
-9
Does Management Really Work?
Introduce Management Framework
2 1. Introduction to Management (cont.)
Textbook
History of Ideas, The Management Century pp. 11 - 25
Evolution of Management Principles
3 2. Strategic Management
Textbook
pp. 28 - 43
What is Strategy
Why is Strategy Important
4
2. Strategic Management (cont.)
Textbook
pp. 44 - 69
The Strategy Process
Mission, Vision, & Goal Setting
5 2. Strategic Management (cont.)
Textbook
pp. 70 - 104
External Analysis
6 2. Strategic Management (cont.)
Textbook
pp. 106 - 144
Internal Analysis
7 2. Strategic Management (cont.)
Textbook
pp. 146 - 172
Strategic Options
Strategy Selection
8 3. Managing a Positive and Productive Work
Environment
Organization Design
o Organization Design Process
o Designing Productive & Meaningful Jobs
9 3. Managing a Positive and Productive Work
Textbook
Environment (cont.)
pp. 174 - 198
Organization Design
o
Grouping Jobs
o
Creating Organizational Structure
10 3. Managing a Positive and Productive Work
Textbook
Environment (cont.)
pp. 198 211
pp. 214 217
Organization Design
pp. 224 - 235
o Integrate and Coordinate Workflows
o Motivate and Monitor Performance
11 3. Managing a Positive and Productive Work
Textbook
Environment (cont.)
pp. 237 - 253
Employee Engagement
o Inner Work Life
o Engaging Employees
12 Mid-Term Exam Review Session

Mar 3

13

Topics 1 - 3

Jan 22

Jan 27

Jan 29

Feb 3
Feb 5
Feb 10

Feb 12

Feb 17

Feb 19

Feb 24

Mid-Term Exam
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Complete the readings

Complete the readings

Complete the readings

Complete the readings


Complete the readings
Complete the readings

Complete the readings

Complete the readings

Complete the readings

Mar 5

14

Recitation Session (for those earning less than


70% on the midterm exam)

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Date
Mar 10

15

Mar 12

16

Mar 24

17

Mar 26

18

Mar 31

19

Apr 2

20

Apr 7

21

Apr 9

22

Apr 14

23

Apr 16

24

Apr 21

25

Apr 23

26

Apr 28

27

Apr 30

28

TBA

Topic #/Topics
4. Performance Management
Process Management
Measurement Systems
4. Performance Management (cont.)
Performance Improvement
Art of Risk Management
Spring Break
5. Managing Innovation & Growth
What is Innovation?
Why Innovation is Important
Developing an Innovation Strategy
5. Managing Innovation & Growth (cont.)
Organizing for Innovation
New Product Development Processes
Managing New Product Development
5. Managing Innovation & Growth (cont.)
The Nature of Entrepreneurship
Corporate Entrepreneurship
5. Managing Innovation & Growth (cont.)
Managing Growth
Growth Strategies
Managing Change & Renewal
6. Global Management
Globalization of Markets
Global Environment
6. Global Management (cont.)
Global Strategies
7. Values Based Management
Diversity/Multi-cultural Society
Legal Aspects of Diversity
Managing Diversity Effectively
7. Values Based Management (cont.)
Sources of Discrimination in the Workplace
Sexual Harassment
7. Values Based Management (cont.)
Ethics and Ethical Decision Making
Why Behave Ethically?
7. Values Based Management (cont.)
Corporate Social Responsibility
Sustainability
Course Summary

Readings
Textbook
pp. 217 227
pp. 259 265

Assignments
This chapter is in topic 3
in the textbook
Complete the readings

BCG Article
Posted on
Blackboard

Reading is posted in
Blackboard under course
documents

Textbook
pp. 269 - 295

Complete the readings

Textbook
pp. 297 - 324

Complete the readings

Textbook
pp. 327 - 349

Complete the readings

Textbook
pp. 350 - 379

Textbook
pp. 382 - 411

Complete the readings

Textbook
pp. 412 - 447
Textbook
pp. 450 - 481

Complete the readings

Textbook
pp. 482 - 515

Complete the readings

Complete the readings

Final Exam Review Session


Final Exam

Topics 4 - 7
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Course Topics and Schedule is subject to change


Student Needs:
The Office of Disability Services at Rutgers, The State University of New Jersey provides student-centered and
student-inclusive programming in compliance with the Americans with Disabilities Act of 1990, the Americans
with Disabilities Act Amendments of 2008, Section 504 of the Rehabilitation Act of 1973, Section 508 of the
Rehabilitation Act of 1998, and the New Jersey Law Against Discrimination.
The Office of Disability Services: http://disabilityservices-uw.rutgers.edu/
Agreement to the Syllabus:
It is the responsibility of each student to read, review and ask questions concerning this syllabus. In the
Blackboard system there will be an Agreement to the Syllabus assignment that must be completed by each
student. This will be posted after we review the syllabus in the first class.
The following statement is contained in the agreement.
I have read this syllabus, understand its implications (and have sought clarification of those parts that
were unclear to me), and will abide by it. I understand that the course instructor has the right to make
alterations to the class and exam schedule as needed.
Students must submit an agreement to syllabus by the posted due date for this assignment or risk being penalized
with a reduction of points. A student who has not posted an agreement to syllabus will not be allowed to take
any exams in this course and will not be eligible for make-up exams, if offered.
Final Comments:
This course covers a wide-range of topics and is reading intensive. It is important to stay current with the
readings, to attend and engage in the classroom, and to utilize the support tools available with this course
including office hours, discussion board, FAQs on Blackboard, class email system, etc. Students who follow
these guidelines can expect to increase their chances of mastering key concepts and achieving a good grade in
this course.

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