Dokumen Artikel Penelitian ini milik penulis/peneliti yang diserahkan sebagian (judul dan Abstrak) hak ciptanya kepada

Universitas Airlangga untuk

digunakan referensi dalam penulisan artikel ilmiah.

Tim Peneliti : Subur Prayitno, dr., MS.

Muh. Iqbal Bin Mamat, S.Ked, Annisa Imaniar Rahma, S.Ked, Reyner .V .Tumbelaka, S.Ked, Savitri Kuntari,
S.Ked, Kandita Arjani, S.Ked, Primiary Rizky, S.Ked, M. Helmi A, S.Ked, Safinaz, S.Ked, Yuliant

Survei Tingkat Kepuasan Pasien terhadap Pelayanan Balai

Pengobatan Puskesmas Mayangan, Kecamatan Jogoroto, Kabupaten
Jombang
Abstrak :

Laporan keterampilan Management

Kepaniteraan Community Medicine Periode 2-22 April 2012 Puskesmas Mayangan
Muh. Iqbal Bin Mamat, S.Ked, Annisa Imaniar
Rahma, S.Ked, Reyner .V .Tumbelaka, S.Ked, Savitri Kuntari, S.Ked, Kandita Arjani, S.Ked, Primiary
Rizky, S.Ked, M. Helmi A, S.Ked, Safinaz, S.Ked, Yulianto Wijaya, S.Ked

Public health service center or so called Puskesmas in Indonesia is the institution responsible to improve
the health quality and organizing the action tohelp in achieving this purpose. Being the front line in public
health service, the quality of health service and the level of the patient’s satisfaction
may change from time to time. The purpose of this research is to know
the level of satisfaction from the patients receiving and using
the public health center service.

The result of this research can be as the base to improve the quality of
public health center service performance. Using the method observational descriptive, this research using
the questionnaire as the primary data and using the Cartesian diagram of customer windows in analayzing
the data.

The sample is picked from the population

randomly and suits the inclusion criteria in the period of
7 to 14 April 2012.
The questionnaire that being used is composed of
9 items, with the opinion and hope as the sub question. Opinion of the patient will be the x-axis and the
hopes or expectations of the patients will be the y-axis in customer windows graphic.

The result is the patients are satisfied with the discipline of the service staffs, the comfortness of the service
and the responsiveness and care from the staff service.
The environment of the public health center and
the facility
of public health center got a bad reputation from the respondent as the patients are not satisfied
with both of this item asked in the questionnaire. Improvement and action should be executed to make sure
the public health center gives the best to improve the performance as the front line in public health service.

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Dokumen Artikel Penelitian ini milik penulis/peneliti yang diserahkan sebagian (judul dan Abstrak) hak ciptanya kepada Universitas Airlangga untuk
digunakan referensi dalam penulisan artikel ilmiah.

Tim Peneliti : Subur Prayitno, dr., MS.

Muh. Iqbal Bin Mamat, S.Ked, Annisa Imaniar Rahma, S.Ked, Reyner .V .Tumbelaka, S.Ked, Savitri Kuntari,
S.Ked, Kandita Arjani, S.Ked, Primiary Rizky, S.Ked, M. Helmi A, S.Ked, Safinaz, S.Ked, Yuliant

Keyword :
satisfaction, quality, public health center, COME, BKKM

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