Troubleshooting PDF

4.
Troubleshooting
4. Troubleshooting
4-1. Troubleshooting
4-1-1. Previous check
1. Check the various cable connections first.
Check to see if there is a burnt or damaged cable.
Check to see if there is a disconnected or loose cable connection.
Check to see if the cables are connected according to the connection diagram.
2. Check the power input to the Main Board.
4-1
4. Troubleshooting
4-1-2. How to check fault symptom

No Power
Symptom
Major
checkpoints
-- The LEDs on the front panel do not work when connecting the power cord.
-- The SMPS relay does not work when connecting the power cord.
-- The units appears to be dead.
The IP relay or the LEDs on the front panel does not work when connecting the power cord if the cables are
improperly connected or the Main Board or SMPS is not functioning.
In this case, check the following:
-- Check the internal cable connection status inside the unit.
-- Check the fuses of each part.
-- Check the output voltage of SMPS.
-- Replace the Main Board.
Main Assy
14p cable
Power Assy
LVDS cable
Speaker
Main Assy
Power Assy
B5V
SW_PW
B5V
B5V
A5V
B5V
SW_PW
A5V
GND
GND
GND
GND
B12VS
GND
B12VS
GND
B12VS
10
SW_INV
B12VS
10
SW_INV
11
B13V
12
NC
11
B13V
12
NC
13
B13V
14
DMM
13
B13V
14
DMM
T-con
--
Power indicator LED on?
No
Check an AC power connection.
Yes
Check the backlight on,
when 14p cable unconnected ?
No
Change 14p power cable and SMPS.
Yes
Check Stand-By 5V DCA5V
appear at BD207?
No
Yes
Diagnostics
Check Power input of Main Assy ?

DC B13V, B5V appear at BD209(B13V),
BD213/208(B5V)?
No
Yes
Check Power input of submicom IC(A3.3V) ?
Check Power of nand flash IC(B3.3V)
Check Power of main IC(B2.5V, B1.1V)
Check Power of DDR IC(B1.5V) appear at
IC202(#5) L201 (B3.3V) BD1008/9/10/11
(B2.5V) BD1002/3/4 (B1.1V) BD1012 (B1.5V)
No
Change the Main Assy.
Yes
Check Power of LVDS (13V) appear at
LVDS connector Pin #1~5 of T-con bd?
No
Change the LVDS cable.
Yes
Does proper DC B13V
appear at F1 of T-con bd?
No
Yes
Please, Contact tech support.
Caution
4-2
Make sure to disconnect the power before working on the IP board.
Change the T-con bd.
4. Troubleshooting
Location (Main) - TOP
IC202(#5)
L201
BD1003
BD1004
BD1002
BD209
BD1008
BD1009
BD208
BD1012
BD213
BD207
BD1010
BD1011
Location (T-CON) - TOP
F1
Pin #1~5
40" TCON
4-3
4. Troubleshooting
No Video_Analog PC signal
Symptom
Major
checkpoints
-- Audio is normal but no picture is displayed on the screen.

-- Check the PC source
-- Check the Arsenal, Check the Chelsea.
-- This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Main Assy
14p cable
Main Assy
Power Assy
B5V
SW_PW
B5V
B5V
A5V
B5V
A5V
GND
GND
GND
GND
B12VS
GND
B12VS
GND
B12VS
10
SW_INV
B12VS
10
SW_INV
11
B13V
12
NC
11
B13V
12
NC
13
B13V
14
DMM
13
B13V
14
DMM
LVDS cable
Speaker
Power Assy
SW_PW
T-con
Power indicator LED is off.
Lamp(Backlight) on, no video ?
No
Check a set in the Stand-by mode

or DPMS mode.
No
Check external devices and

connections.
Yes
Check the PC source and
check the connection of D-SUB ?
Yes
check the Self Diagnosis
(SupportSelf DiagnosisPicture Test)
Dose the promblem still exist self diagnosis ?
Diagnostics
No
Input the analog PC signal properly.
Yes
Does the signal appear at

R804(R), R805(G), R806(B)
BD404(H), BD405(V) ?
No
Check CN401, PC cable.

Change the Main Assy
No
Check IC1001 (X5)

No
Please, Contact Tech support.
Yes
Does the digital data appear at

TP-EVEN_TXCLK+, EVEN_TXCLK- ,
ODD_TXCLK+, ODD_TXCLK- ?
Yes
Check the LVDS cable ?
Check the T-Con Bd ?
Replace the LCD panel ?
Caution
4-4
4. Troubleshooting
BD405
BD404
ODD_TXCLK- ODD_TXCLK+
R806
R805
R804
EVEN_TXCLK- EVEN_TXCLK+
4-5
4. Troubleshooting
WAVEFORMS
1 PC input (V-sink, H-sink, R/G/B)
2 LVDS output
4-6
4. Troubleshooting
No video_HDMI1, 2, 3, 4 - Digital signal

Symptom
Major
checkpoints

-- Check the HDMI source.
-- Check the HDMI switch, Check the Chelsea.
Main Assy
14p cable
Main Assy
Power Assy
B5V
SW_PW
B5V
SW_PW
B5V
A5V
B5V
A5V
GND
GND
GND
GND
B12VS
GND
B12VS
GND
B12VS
10
SW_INV
B12VS
10
SW_INV
11
B13V
12
NC
11
B13V
12
NC
13
B13V
14
DMM
13
B13V
14
DMM
LVDS cable
Speaker
Power Assy
T-con
No
Check a set in the 'Stand-by mode'.
Yes
No

connections.
Yes
Check the HDMI source and
check the connection of HDMI cable ?
Diagnostics
No
Input the HDMI signal properly.
Yes
Does the signal appear at

CN1002 (Pin#12 , #7 )(HDMI1)
CN1003 (Pin#12 , #7 )(HDMI2)
CN1004 (Pin#12 , #7 )(HDMI3)
CN1001 (Pin#12 , #7 )(HDMI4)
(HDMI RX_Clk , RX_Data) ?
No
Check
CN601,CN602,CN603,CN604
Check HDMI cable
No
Check IC1001 (X5)

Yes

TP-E_TXCLK+, E_TXCLK- ,
O_TXCLK+, O_TXCLK-?
Yes
Caution
No
4-7
4. Troubleshooting
Pin #12
Pin #7
4-8
4. Troubleshooting
WAVEFORMS
3 PC input (V-sink, H-sink, R/G/B)
2 LVDS output
4-9
4. Troubleshooting
No Video_Tuner - CVBS
Symptom
Major
checkpoints

-- Check the Tuner CVBS source.
-- Check the Tuner, Check the Chelsea.
Main Assy
14p cable
Main Assy
Power Assy
B5V
SW_PW
B5V
SW_PW
B5V
A5V
B5V
A5V
GND
GND
GND
GND
B12VS
GND
B12VS
GND
B12VS
10
SW_INV
B12VS
10
SW_INV
11
B13V
12
NC
11
B13V
12
NC
13
B13V
14
DMM
13
B13V
14
DMM
LVDS cable
Speaker
Power Assy
T-con
No
Check a set in the 'Stand-by mode'
Yes
Check the RF source and
check the connection of RF cable ?
No
Input the RF source properly.
Yes
Diagnostics
No

connections.
Yes
Does the DC B1.8V B3.3V
appear at #3, #5 Pin of Tuner ?
No
No
Yes
Check the CVBS data
at #15 Pin of Tuner ?
Yes

O_TXCLK+, O_TXCLK- ?
No
Check IC1001 (X5)

Yes
Caution
4-10
No
4. Troubleshooting
Location (Main) - BOTTOM
#15
#5
#3
4-11
4. Troubleshooting
WAVEFORMS
2 LVDS output
4-12
4. Troubleshooting
No Video_Tuner DTV
Symptom
Major
checkpoints

-- Check the DTV source.
-- Check the Tuner, Check the Chelsea.
Main Assy
14p cable
Main Assy
Power Assy
B5V
SW_PW
B5V
B5V
A5V
B5V
A5V
GND
GND
GND
GND
B12VS
GND
B12VS
GND
B12VS
10
SW_INV
B12VS
10
SW_INV
11
B13V
12
NC
11
B13V
12
NC
13
B13V
14
DMM
13
B13V
14
DMM
LVDS cable
Speaker
Power Assy
SW_PW
T-con
No
Yes
Check the connection of RF cable ?
No
Input the RF source properly.
Yes
Diagnostics
No

connections.
Yes
Check the 'signal strength' in Self Diagnosis
menu Strength is enough ?
No
Check the D-TV source.
Yes
Does the DC B1.8V B3.3V
No
No
No
Check IC1001 (X5)

No
Yes
Check the DTV data(DIF+, DIF-)
Yes

Yes
Check the T-Con B'd ?
Caution
4-13
4. Troubleshooting
Location (Main) - BOTTOM
#12
#11
#5
#3
4-14
4. Troubleshooting
WAVEFORMS
2 LVDS output
4-15
4. Troubleshooting
No Video_Video CVBS
Symptom
Major
checkpoints

-- Check the Video CVBS source
-- Check the Chelsea.
Main Assy
14p cable
Main Assy
Power Assy
B5V
SW_PW
B5V
B5V
A5V
B5V
A5V
GND
GND
GND
GND
B12VS
GND
B12VS
GND
B12VS
10
SW_INV
B12VS
10
SW_INV
11
B13V
12
NC
11
B13V
12
NC
13
B13V
14
DMM
13
B13V
14
DMM
LVDS cable
Speaker
Power Assy
SW_PW
T-con
No
Yes
Check the video source and
check the connection of video cable?
No
Input the video source properly.
Yes
Diagnostics
No

connections.
Yes
Does the CVBS data appear at

R816/R821(CVBS1) ?
No
Check CN504
No
Check IC1001 (X5)

No
Yes

Yes
Caution
4-16
4. Troubleshooting
R816
R821
4-17
4. Troubleshooting
WAVEFORMS
4 CVBS OUT (Grey Bar)
2 LVDS output
4-18
4. Troubleshooting
No Video_Component
Symptom
Major
checkpoints

-- Check the Component source
-- Check the chelsea.
Main Assy
14p cable
Power Assy
LVDS cable
Speaker
Main Assy
1
Power Assy
B5V
SW_PW
B5V
A5V
GND
8
10
SW_PW
B5V
GND
B5V
A5V
GND
GND
B12VS
B12VS
GND
B12VS
GND
SW_INV
B12VS
10
SW_INV
11
B13V
12
NC
11
B13V
12
NC
13
B13V
14
DMM
13
B13V
14
DMM
T-con
No
Check a set in the 'Stand-by mode'.
Yes
Check the component source and check the
connection of component cables (Y,Pb,Pr) ?
No
Input the component source properly.
Yes
Diagnostics
No

connections.
Yes
Does the CVBS data appear at

R816/R821(COMP_Y)
R817(COMP_PB)/R815(COMP_PR) ?
No
Check CN504
No
Check IC1001 (X5)

No
Yes

Yes
Caution
4-19
4. Troubleshooting
R815
R816
R817
R821
4-20
4. Troubleshooting
WAVEFORMS
5 Compnent_Y (Gray scale) / Pb / Pr (Color bar)
2 LVDS output
4-21
4. Troubleshooting
No Sound
Symptom
Major
checkpoints
-- Video is normal but there is no sound..

-- When the speaker connectors are disconnected or damaged.
-- When the sound processing part of the Main Board is not functioning.
-- Speaker defect..
Main Assy
14p cable
Power Assy
LVDS cable
Speaker
Main Assy
1
Power Assy
B5V
SW_PW
B5V
A5V
GND
8
10
SW_PW
B5V
GND
B5V
A5V
GND
GND
B12VS
B12VS
GND
B12VS
GND
SW_INV
B12VS
10
SW_INV
11
B13V
12
NC
11
B13V
12
NC
13
B13V
14
DMM
13
B13V
14
DMM
T-con
Check the source and check the connection of
sound cable (Comp/PC/DVI to HDMI) ?
No
Input the sound source properly.
Yes
No

connections.
Yes
Does the sound data appear at
R524/R525 (AV1, COMP1)
R419/R420 (PC/DVI) ?
Diagnostics
No
Check CN504,CN402
No
No
Check IC1001 (X5)

Check IC301 (Sound AMP)
No
Yes
Does the DC B13V
appear at BD209 ?
Yes
Does the sound data appear at

- L-, L+, R-, R+ ?
Yes
Replace speaker ?
Caution
4-22
4. Troubleshooting
BD209
R525
R524
R420
L+
LR+
R-
R419
4-23
4. Troubleshooting
WAVEFORMS
7 Speaker OUT
4-24
4. Troubleshooting
4-2. Factory Mode Adjustments

Entering Factory Mode
If you do not have Factory remote - control
Power OFF
MUTE
Power ON
If you do not have Factory remote - control

INFO
Factory
If you dont have Factory remote control, cant control some menu.
Option
T-MST5DCNC-XXX
main micom Version
Control
T-MST5DCNC-XXX
sub micom Version
SVC
E-Manual : X6DVBHKA-000X
e-manual Version
Expert
EDID SUCCESS
ADC/WB
HDCP : SUCCESS
Advanced
CALIB : AV / COM / PC / HDMI /

Option : XXXX XXXX XXXX X
SDAL-XXX
RFS : Mstar-X6 XXXX
KERNERL MODULE VERSION : "XXXXX_XX"
20XX-XX-XX
TYPE : XXXXXX
MAC Not Available
FACTORY DATA VER : XXX
EERC VERSION : XXX
DTP-AP-COMP-624
DTP-BP-HAl-0117
DTP-BP-0611
DATE OF PURCHASE : XX/XX/XX
4-25
4. Troubleshooting
Factory Data
RED - Not adjusted I BLUE - Adjustable
Option
Factory Menu Name
Data
Factory Reset
Range
Type
32A6AF0E / 40A6AF0E
NONE/19A6TH0C/19I6TH0C/22D6AF0
C/22I6AF0C/26A6AH0C/26D6AH0C/32
A6AF0C/32A6AH0C/32D6AF0C/32L6A
H0C/37L6AF0C/40A6AF0C/40L6AF0C/
46A6AF0C/46D6AF0C/19A6AH0E/19P
6AH0E/22D6UF0E/22P6UF0E/23A6UF
0E/24P6UF0E/27A6UF0E/32A6AH0E/
32A6UF0E/32D6AH0E/32D6UF0E/40A
6UF0E/40H6UF0E/46A6UF0E/46D6U
F0E/46DHHcD/51DFHcD/51DHHcD/51DSArD/51DSCrD/59DFHcD/59DSArD
Local set
US
NONE/US/KOR/SA_ATV
Model
UD5500
LD400/LD450/LD480/LD550/LD570/
LD580/UD4000/UD4010/UD5000/
UD5500/UD5550/PD450/PD451/PD460/
PD490/PD491PD540/PD541/PD550/
PD551/PD570/PD6400/PD6500/PD6900/
PD7000
TUNER
Si_ATC
SEC_ATSC/SEC_TC/ALPS_TC/SI_TCS/
SI_T2/SEC_ISDB/SEC_ATV/SI_ATC/
Ch table
NONE
NONE/SUWON/SAMEX
U-T-R-BLK
NONE/P-S-C-BK/P-S-R-BK/P-S-BK/P-SB-BK/P-T-R-BK/P-T-C-BK/P-T-W-Bn/PT-W-Gy/P-T-M-Bn/P-T-C-Gy/P-T-R-Gy/PW-Milk/P-W-M-Wt/P-W-D-Gy/P-W-Vio/LS-C-BK/L-S-R-BK/L-S-BK/L-S-B-BK/L-TR-BK/L-T-C-BK/L-T-W-Bn/L-T-W-Gy/L-TM-Bn/L-T-C-Gy/L-T-R-Gy/L-W-Milk/L-WM-Wt/L-W-D-Gy/L-W-Vio/U-S-C-BK/U-SR-BK/U-S-BK/U-S-B-BKU-T-R-BK/U-T-CBK/U-T-W-Bn/U-T-W-Gy/U-T-M-Bn/U-T-CGy/U-T-R-Gy/U-T-BL-M/U-T-CL-M/U-WMilk/U-W-M-Wt/U-W-D-Gy/U-W-Vio/
Data
Range
Front Color
Remark
Control
Factory Menu Name
EDID
EDID ON/OFF
On/Off
EDID WRITE ALL
Success/Failure
EDID WRITE PC
Success/Failure
EDID WRITE HDMI1
Success/Failure
EDID WRITE HDMI2
Success/Failure
EDID WRITE HDMI3
Success/Failure
EDID WRITE HDMI4
Success/Failure
EDID 1.2 PORT
NONE/Not Support/
HDMI2/HDMI3/HDMI4
EDID WRITE DVI
4-26
Remark
4. Troubleshooting
Sub Option
RF Mute Time
600ms
0ms~1000ms
RS-232 Jack
UART
Debug/Login/UART
Watchdog
ON
ON/OFF
WD Count
0~255
Dimm Type
EXT
fixed
Lvds Format
JEIDA
JEIDA/VESA/19INCH
Language_Arbic
KR
KR
TOOLS Support
32
0~255
LNA Support
0~255
MediaPlay DB
On whth 5MB
fixed
MediaPlay Movie
chapterinMedia
fixed
MediaPlay DLNA
OFF
fixed
MediaPlay PlayList
OFF
fixed
NETWORK Support
EXT_WIFI
Not Support/Cable/EXT_WIFI
Info Link Server Type
development
operationg/development/developing
Info Link Country
USA
None/USA
TTX List
fixed
TTX Group
fixed
24Px4 Support
OFF
ON/OFF
Power Indicator Support
OFF
ON/OFF
BD Wise Support
OFF
ON/OFF
Data Service Support
OFF
ON/OFF
Alternate Del
OFF
ON/OFF
OTN Server Type
operationg
operation/development
OTN Test Server
OFF
OFF/ A/B/C/D/E Zone
OTN Support
ON
ON/OFF
OTN Duration
OFF
ON/OFF
OTN Fail Test
OFF
ON/OFF
IIC Bus Stop
OFF
ON/OFF
Visual Test
Disable
fixed
OTN Reset
Emergency Log Copy

Checksum
0x0000
View Log
Select Log Type
IR Key
NVRAM / DIAGNOSIS / IR KEY
ColorSpace Support
RGB Type
RGB Type / HueSate Type
Gemstar On/Off
OFF
ON/OFF
WSS Support
OFF
ON/OFF
Log View
Delete Log
4-27
4. Troubleshooting
PVR Support
OFF
ON/OFF
CI Support
OFF
ON/OFF
Eeprom Reset
EER Reset
NVR All Clear
OFF
Spread Spectrum
LVDS Spread
ON
ON/OFF
Period
40K
30K/40K/50K/60K
Amplitude
1.5
0.0/0.5/1.0/1.5/2.0/2.5/3.0
DDR Spread
1%
0.1~2.0%
DDR Margin
A CTRL_OFFSET_0_3
0X0
A CTRL_OFFSET_D
0X0
B CTRL_OFFSET_0_3
0X0
B CTRL_OFFSET_D
0X0
H.264 Margin
0~2000
MPEG Margin
1000
0~2001
Tuner Margin
10
0~2002
Y0 Ref
166
0~255
Y1 Ref
148
0~255
Y2 Ref
119
0~255
Y3 Ref
101
0~255
Y4 Ref
76
0~255
Y5 Ref
60
0~255
Y6 Ref
31
0~255
Y7 Ref
0~255
Cb0 Ref
128
0~255
Cb1 Ref
64
0~255
Cb2 Ref
148
0~255
Cb3 Ref
85
0~255
Cb4 Ref
171
0~255
Cb5 Ref
108
0~255
Cb6 Ref
194
0~255
Cb7 Ref
0~255
Cr0 Ref
128
0~255
Cr1 Ref
137
0~255
Cr2 Ref
64
0~255
Cr3 Ref
74
0~255
Cr4 Ref
181
0~255
Cr5 Ref
192
0~255
SST
4-28
4. Troubleshooting
Cr6 Ref
118
0~255
Cr7 Ref
0~255
Y0 TH
20
0~255
Y1 TH
20
0~255
Y2 TH
20
0~255
Y3 TH
20
0~255
Y4 TH
20
0~255
Y5 TH
20
0~255
Y6 TH
20
0~255
Y7 TH
20
0~255
Cb0 TH
20
0~255
Cb1 TH
20
0~255
Cb2 TH
20
0~255
Cb3 TH
20
0~255
Cb4 TH
20
0~255
Cb5 TH
20
0~255
Cb6 TH
20
0~255
Cb7 TH
20
0~255
Cr0 TH
20
0~255
Cr1 TH
20
0~255
Cr2 TH
20
0~255
Cr3 TH
20
0~255
Cr4 TH
20
0~255
Cr5 TH
20
0~255
Cr6 TH
20
0~255
Cr7 TH
20
0~255
2nd mips
ON
ON/OFF
2nd mips count
0~255
Region
KOR
fixed
PnP Language
ENG_US
ENG_US/SPA_US/FRA_US
PC Auto Ident
Enable
Auto/Enable
OTP Lock
fixed
Auto Power
ON
ON/OFF
Key Sensitivity
27
0~255
FANET
OFF
ON/OFF
S-Micom Upgrade
OFF
ON/OFF
SST_Th
4-29
4. Troubleshooting
Hotel Option
Hotel Mode
OFF
ON/OFF
SI Vender
Samsung
Samsung/2M/Locatel/VDA/VDA-S/Acentic/
Premiere/Sustinere/Quadriga/ETV/Ibahn/
Magilink/Otrum/PeninsulaSiemens/OCC/MTI/
MstreamsDAWNXTV/Enseo/Cardinal/Guestek/
OFF/Movielink/Swisscom
Power On Channel
1~135
Channel Type
ATV
ATV/DTV/CATV/CDTV
Power On Volume
10
0~100
Min Volume
0~100
Max Volume
100
0~100
Panel Button Lock
Unlock
Unlock/Lock/OnlyPower
Power On Source
TV
TV/AV/Comp/PC/HDMI1/HDMI2/HDMI3/
HDMI4
Shop Mode
OFF
ON/OFF
Exhibition Mode
OFF
ON/OFF
TTX
OFF
ON/OFF
China HD
OFF
ON/OFF
NT Conversion
OFF
ON/OFF
Sepco 120Hz
OFF
ON/OFF
Unbalance
OFF
ON/OFF
FMTransmitter Support
OFF
ON/OFF
FMTransmitter Carrier
OFF
ON/OFF
AF Level adjust
0~7
TX Power Level
0~3
Mono Last Memory
OFF
ON/OFF
High Devi
OFF
ON/OFF
Carrier_Mute
ON
ON/OFF
Volume Curve
Type2
Type1/Type2/error
Speaker Delay Normal
10
0~255
Pilot Level High Thld
0x08h
0x00~0xff
Pilot Level Low Thld
0x05h
0x00~0xff
FM Prescale
17
0~255
AM Prescale
10
0~255
NICAM Prescale
33
0~255
Amp Volume
0x10h
0x00~0xff
Amp Scale
0x78h
0x00~0xff
Amp Check Sum
0x0000a820
fixed
Woofer Type
1~7
Shop Option
Asia Option
Sound
4-30
4. Troubleshooting
Woofer Scale
0x7Fh
0x00~0xff
Speaker EQ
ON
ON/OFF
PEQ Test
0~7
Amp Model
NTP7300
SAT369B/TAS5715/NPT7300
Speaker cut-off Freq
0~16
SPDIF PCM Gain
-9dB
-10dB~0dB
BTSC Mono Prescale
-10~10
BTSC streo Prescale
-10~10
SAO Prescale
-10~10
A2 Ident High Thld
-10~10
A2 Ident Low Thld
-10~10
Carrier2 Amp High Thld
-10~10
Carrier2 Amp Low Thld
-10~10
Carrier2 SNR High THR
-10~10
Carrier2 SNR Low THR
-10~10
Num of ATV
1~2
Num of DTV
0~2
Num of AV
0~3
Num of SVIDEO
1~3
Num of Comp
1~3
Num of HDMI
0~4
Num of PC
0~1
Num of SCART
0~2
Num of DVI
0~1
Num of OPTICAL Link
fixed
Num of MEDIA
0~1
Num of PANEL KEY
0~8
Num of USB Port
0~2
Num of HeadPhone
0~1
MFT Offset
62.5
50/62.5
Select LCD/PDP
LCD
LCD/PDP
HDMI/DVI SEL
1~4
Indicator Led
OFF
ON/OFF
Wall Mount
OFF
ON/OFF
HV Flip
ON
ON/OFF
Num of Display
1~2
DVI/HDMI SOUND
Auto
Auto/DVI
HDMI HOT PLUG
Disable
Enable/Disable
HOTPLUG SWITCHING
Boot
Disable/Boot/Source
Woofer Check Sum
Config Option
4-31
4. Troubleshooting
HOTPLUG DURATION
1200ms
0~2000ms
CLK TERM DURATION
1200ms
0~2000ms
HDMI FLT CNT SIG
200ms
0~1000ms
HDMI FLT CNT LOS
600ms
0~1000ms
UNSTABLE BAN CNT
3500ms
0~100000ms
HDMI Err Cnt
0~10
HDMI ROBIN
ON
ON/OFF
HDMI Callback
OFF
ON/OFF
HDMI CTS Thld
0~15
HDMI CTS Cnt1
0~15
TMDS_EQ2_Boost
0~7
TMDS_EQ2_Gain
0~3
TMDS_PLL_Loop
0~3
TMDS_CPREG_BLEED
0~1
HDMI EQ
AUTO
AUTO/Low/Middle/High/Strong
HDMI Write Type
Combine
Combine/Separate
HDMI Switch
SIL9287
NONE/SIL9287/TMDS461
DVI SET TIME
300ms
0~1000ms
Type Of PANEL KEY
Horizontal
Horzontal/Vertical/PDPVertical/Nne
EcoSensor Support
ON
ON/OFF
LEDMotionPlus Support
OFF
ON/OFF
Natural Mode Support
ON
ON/OFF
All Share Support
ON
ON/OFF
Relax Mode Support
OFF
ON/OFF
DVI-I Support
fixed
Melfas Function Support
fixed
Light Level Support
fixed
SCC Mode
Dynamic
Dynamic/Movie
SCC ON/OFF
OFF
ON/OFF
Hx
272
0~512
Hy
273
0~512
Lx
274
0~512
Ly
275
0~512
sSCC Hx
550
0~1024
sSCC Hy
566
0~1024
sSCC Lx
598
0~1024
sSCC Ly
550
0~1024
SCC
SCC Input Data
sSCC Const
4-32
4. Troubleshooting
pSCC Const
pSCC Hx
550
0~1024
pSCC Hy
566
0~1024
pSCC Lx
598
0~1024
pSCC Ly
550
0~1024
SCC Source Data
PBA
PBA/PANEL
SWAP
PBA
PBA/PANEL
Data
Range
Pattern Sel
OFF
OFF/ White/Grey/Black/Red/Green/Blue
Logic Pattern Sel
fixed
Logic Level Sel
fixed
Panel Auto Setting
Success
Panel Display Time
22Hr
Logic Usb D/L
Off
SVC
Factory Menu Name
Remark
Test Pattern
Tuner Status
DVB
SNR
BER
Singal Strength
Bandwidth
Frequency
LNA Status
FFT
Modulation
Code Rate
GI
Hier Modulation
Frequency Offset
Timing Offset
AGC
UCB
PLL Type
DEMOD Type
TPS LOCK
RS Lock
SSI
SQI
4-33
4. Troubleshooting
ISDB-T
FFT Size_1
Guard Interval_1
Freq. Offset_1
SNR_1
IF AGC_1
TMCC Lock_1
TS Packet_1
Master Lock_1
A_Modulation_1
A_Code Rate_1
A_Timer InterLeave_1
A_Segments Num_1
A_Ber_1
B_Modulation_!
B_Code Rate_1
B_Timer InterLeave_1
B_Segments Num_1
B_BER_1
C_Modulation_1
C_Code Rate_1
C_Timer InterLeave_1
C_Segments Num_1
C_BER_1
T-CON Usb Download
Failire
ADC/WB
Factory Menu Name
Data
Range
AV Calibration
Success
Success / Failure
Comp Calibraion
Success
Success / Failure
PC Calibration
Success
Success / Failure
HDMI Calibration
Success
Success / Failure
1st_AV_Low
64
0 ~ 1020
1st_AV_High
880
0 ~ 1020
1st_AV_Delta
0~7
1st_COMP_Y_Low
64
0 ~ 1020
1st_COMP_Cb_Low
1st_COMP_Cr_Low
1st_COMP_Y_High
940
1st_COMP_Cb_High
ADC
ADC Target
4-34
0 ~ 1020
Remark
4. Troubleshooting
1st_COMP_Cr_High
1st_COMP_Delta
0~7
1st_PC_R_Low
16
0 ~ 1020
1st_PC_G_Low
1st_PC_B_Low
1st_PC_R_High
1004
1st_PC_G_Low
1st_PC_B_Low
1st_PC_Delta
0~7
2nd_AV_R_Low
fixed
2nd_AV_G_Low
fixed
2nd_AV_B_Low
fixed
2nd_AV_R_High
940
fixed
2nd_AV_G_High
940
fixed
2nd_AV_B_High
940
fixed
2nd_AV_Delta
0~7
2nd_COMP_R_Low
fixed
2nd_COMP_G_Low
fixed
2nd_COMP_B_Low
fixed
2nd_COMP_R_High
940
fixed
2nd_COMP_G_High
940
fixed
2nd_COMP_B_High
940
fixed
2nd_COMP_Delta
0~7
2nd_PC_R_Low
fixed
2nd_PC_G_Low
fixed
2nd_PC_B_Low
fixed
2nd_PC_R_High
940
fixed
2nd_PC_G_High
940
fixed
2nd_PC_B_High
940
fixed
2nd_PC_Delta
0~7
2nd_HDMI_R_Low
fixed
2nd_HDMI_G_Low
fixed
2nd_HDMI_B_Low
fixed
2nd_HDMI_R_High
940
fixed
2nd_HDMI_G_High
940
fixed
2nd_HDMI_B_High
940
fixed
2nd_HDMI_Delta
0~7
1st_Y_GH
fixed
1st_Y_GL
fixed
1st_Cb_BH
fixed
0 ~ 1020
ADC Result
4-35
4. Troubleshooting
1st_Cb_BL
fixed
1st_Cr_RH
fixed
1st_Cr_RL
fixed
2nd_R_L
134
0 ~ 255
2nd_G_L
134
0 ~ 255
2nd_B_L
134
0 ~ 255
2nd_R_H
49
0 ~ 255
2nd_G_H
49
0 ~ 255
2nd_B_H
49
0 ~ 255
Sub Brightness
128
0 ~ 1023
R-Offset
512
0 ~ 1023
G-Offset
512
0 ~ 1023
B-Offset
512
0 ~ 1023
Sub Contrast
128
0 ~ 1023
R-Gain
512
0 ~ 1023
G-Gain
512
0 ~ 1023
B-Gain
512
0 ~ 1023
Movie R-Offset
fixed
Movie B-Offset
fixed
Movie R-Gain
fixed
Movie B-Gain
fixed
White Balance
4-36
4. Troubleshooting
4-3. White Balance - Calibration

4-3-1. White Balance -Calibration
Factory
ADC / WB
AV Calibration
Comp Calibration
PC Calibration
HDMI Calibration
4-3-2. Service Adjustment

- You must perform Calibration in the Lattice Pattern before adjusting the White Balance.
Color Calibration

Adjust spec.
1. Source : HDMI
2. Setting Mode : 1280*720@60Hz
3. Pattern : Pattern #24 (Chess Pattern)
4. Use Equipment : CA210 & Master MSPG925 Generator

Use other equipment only after comparing The result with that of The Master equipment.
Input mode
Calibration
Pattern
CVBS IN (Model_#1)
Perform in NTSC B&W Pattern #24
Lattice
Component IN (Model_#6)
Perform in 720p B&W Pattern #24
Lattice
PC Analog IN (Model_#21)
Perform in VESA XGA (1024x768) B&W Pattern #24
Lattice
HDMI IN
Perform in 720p B&W Pattern #24
Lattice
4-3-3. White Balance - Adjustment

Factory
ADC / WB - White Balance
(Low light)
(High light)
Sub Bright
Sub Contrast
R offset
R gain
G offset
G gain
B offset
B gain
4-37
4. Troubleshooting
Method of Color Calibration (AV)

1) Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port.

2) Press the Source key to switch to AV1 mode.
3) Enter Service mode.
4) Select the ADC menu.
5) Select the AV Calibration menu.
6) In AV Calibration Off status, press the key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the AV Calibration status from Failure to Success.
Method of Color Calibration (Component)

1) Apply the 720p Lattice (N0. 6) pattern signal to the Component IN 1 port.
2) Press the Source key to switch to Component1 mode.
5) Select the Comp Calibration menu.
6) In Comp Calibration Off status, press the key to perform Calibration.
8) You can see the change of the Comp Calibration status from Failure to Success.
Method of Color Calibration (PC)

1) Apply the VESA XGA Lattice (N0. 21) pattern signal to the PC IN port.
2) Press the Source key to switch to PC mode.
5) Select the PC Calibration menu.
6) In PC Calibration Off status, press the key to perform Calibration.
8) You can see the change of the PC Calibration status from Failure to Success.
Method of Color Calibration (HDMI)

1) Apply the 720p Lattice (N0. 6) pattern signal to the HDMI1/DVI IN port.
2) Press the Source key to switch to HDMI1 mode.
5) Select the HDMI Calibration menu.
6) In HDMI Calibration Off status, press the key to perform Calibration.
8) You can see the change of the HDMI Calibration status from Failure to Success.
4-38
4. Troubleshooting
4-4. White Ratio (Balance) Adjustment

1. You can adjust the white ratio in factory mode (1:Calibration, 3:White-Balance).
2. Since the adjustment value and the data value vary depending on the input source, you have to adjust these in CVBS,
Component 1 and HDMI 1 modes.
3. The optimal values for each mode are configured by default. (Refer to Table 1, 2)
It varies with Panels size and Specification.
- Equipment : CS-210
- Pattern: MIK K-7256 #92 Flat W/B Pattern" as standard.
- Use other equipment only after comparing the result with that of the Master equipment.
- Set Aging time : 60min
- Calibration and Manual setting for WB adjustment.
HDMI : Calibration at #24 Chessboard Pattern
Manual adjustment #92 pattern (720p)
COMP: Calibration at #24 Chessboard Pattern
Manual adjustment at #92 pattern (720p)
CVBS: Calibration at #24 Chessboard Pattern
Manual adjustment at #92 pattern (NTSC)
- If finishing in HDMI mode, adjustment coordinate is almost same in AV/COMP mode.

- White Balance Manual Adjustment
UN32D5500RF (AMLCD)
Adjustment Coordinate CA-210
P-Mode
[Dynamic Cool1]
HDMI
Comp
CVBS
[Movie Warm2]
HDMI
Comp
CVBS
Y(Luminance)
T(K)+MPCD
H/L
272
278
45.6 fL
(Sub_CT : 128 Fix)
12,000(+-0)
L/L
272
278
3.2fL
(Sub_Brt : 128 Fix)
12,000(+-0)
H/L
313
329
20.8 fL
(M_Sub_CT : 128 Fix)
6,500(+-0)
L/L
329
329
1.4 fL
(M_Sub_Brt : 128 Fix)
6,500(+-0)
UN32D5500RF (CMI)
P-Mode
[Dynamic Cool1]
HDMI
Comp
CVBS
[Movie Warm2]
HDMI
Comp
CVBS
Y(Luminance)
T(K)+MPCD
16,000(+-0)
H/L
264
274
41 fL
(Sub_CT : 134 Fix)
L/L
2.8fL
(Sub_Brt : 128 Fix)
16,000(+-0)
H/L
313
329
32 fL
6,500(+-0)
L/L
1.8 fL
6,500(+-0)
Y(Luminance)
T(K)+MPCD
H/L
272
278
48.6 fL
(Sub_CT : 128 Fix)
12,000(+-0)
L/L
272
278
2.9fL
(Sub_Brt : 128 Fix)
12,000(+-0)
H/L
313
329
22.3 fL
6,500(+-0)
L/L
329
329
1 fL
6,500(+-0)
UN40D5500RF
P-Mode
[Dynamic Cool1]
HDMI
Comp
CVBS
[Movie Warm2]
HDMI
Comp
CVBS
4-39
4. Troubleshooting
4-5. RS-232C
1. RS232C Control
Port : COM#(Serial)
Bit rate : 115200
Data Bit : 8 bit
Parity : None
Stop Bits : 1
Flow Control : None
2. Description of RS232C
Pin#
Name
CD
Carrier Detect
4-40
Full Name
RxD
Received Data
TxD
Transmitted Data
DTR
Data Terminal Ready
GND
Signal Ground
DSR
Data Set Ready
RTS
Request To Send
CTS
Clear To Send
RI
Ring Indicator
4. Troubleshooting
4-6. AV control code

Control Item
General
Power
Volume
Power
Cmd3
Value
0x00
0x00
0x00
0x00
0x01
On
0x02
Direct
0x00
(0~100)
Up
0x01
0x00
Down
0x02
0x00
0x01
0x00
0x00
0x02
Ch.
Direct
Up
Down
Control Item
TV
TV
AV1
AV
Component
PC
HDMI
DVI
0x00
0x01
0x00
0x02
0x00
Cmd2
Cmd3
Value
0x00
0x00
0x00
0x01
0x00
0x03
0x00
Cmd1
0x0a
AV2
0x01
AV3
0x02
S-Video1
S-Video
0x00
0x04
Continuous
Source List
Cmd2
Off
Mute
Input
Cmd1
0x02
0x00
S-Video2
0x01
S-Video3
0x02
Component1
0x03
0x00
Component2
0x01
Component3
0x02
PC1
0x04
0x00
PC2
0x01
PC3
0x02
HDMI1
0x05
0x00
HDMI2
0x01
HDMI3
0x02
HDMI4
0x03
DVI1
0x06
0x00
DVI2
0x01
DVI3
0x02
4-41
4. Troubleshooting
Control Item
PICTURE
Mode
Dynamic(Entertain)
Cmd1
Cmd2
Cmd3
Value
0x0b
0x00
0x00
0x00
Standard
0x01
Movie
0x02
Natural
0x03
CAL-NIGHT
0x04
CAL-DAY
0x05
BD Wise
0x06
BackLight
0x01
0x00
(0~20)
Contrast
0x02
0x00
(0~100)
Brightness
0x03
0x00
(0~100)
Sharpness
0x04
0x00
(0~100)
Color
0x05
0x00
(0~100)
Tint
G/R
0x06
0x00
(0~100)
Advanced
Settings
Black Tone
0x07
0x00
0x00
0x01
0x02
0x03
Dynamic Contrast
Off
0x01
0x00
Low
0x01
Medium
0x02
HIgh
Shadow Detail
-2 ~ 2
0x02
(-2~2)
Gamma
-3 ~ 3
0x03
(-3~3)
RGB Only Mode
Off
0x05
0x00
Color Space
Red
0x01
Green
0x02
Blue
0x03
Auto
0x00
Native
0x01
Custom
0x02
White Balance
R-Offset(LCD)
0x07
(0~50)
White Balance
G-Offset(LCD)
0x08
(0~50)
White Balance
B-Offset(LCD)
0x09
(0~50)
White Balance
R-Gain(LCD)
0x0a
(0~50)
White Balance
G-Gain(LCD)
0x0b
(0~50)
White Balance
B-Gain(LCD)
0x0c
(0~50)
White Balance
Reset(LCD)
0x0d
0x00
Flesh Tone
-15 ~ 15
0x0e
(-15~15)
Edge Enhancement
Off
0x0f
0x00
On
4-42
0x06
0x01
4. Troubleshooting
xvYCC
Off
0x10
On
Motion Lighting
0x01
Off
0x11
On
LED Motion Plus
Picture
Option
Color Tone
Digital Noise Filter
MPEG Noise Filter
HDMI Black Level
Auto Motion Plus
Screen
Adjustment
Picture Size
0x00
0x01
Off
0x07
0x00
On(Normal)
0x01
Cinema
0x02
Ticker
0x03
Cool
0x0a
0x00
0x00
Normal
0x01
Warm1
0x02
Warm2
0x03
Off
0x02
0x00
Low
0x01
Medium
0x02
High
0x03
Auto
0x04
Auto
Visualization
0x05
Off
0x03
0x00
Low
0x01
Medium
0x02
High
0x03
Auto
0x04
Normal
0x04
Low
Film Mode
0x00
0x00
0x01
Off
0x05
0x00
Auto1
0x01
Auto2
0x02
Off
0x06
0x00
Clear
0x01
Standard
0x02
Smooth
0x03
Custom
0x04
Demo
0x05
16:9
0x0b
0x0a
0x01
0x00
Zoom1
0x01
Zoom2
0x02
Wide Fit
0x03
4:3
0x04
Screen Fit
0x05
Smart View I
0x06
4-43
4. Troubleshooting
Smart View II
Reset
Picture
Reset Picture
3D
3D Mode
Off
0x07
0x0b
0x0b
0x00
0x00
0x0b
0x0c
0x00
0x00
2D->3D
0x01
Side By Side
0x02
Top Bottom
0x03
Line By Line
0x04
Vertical Line
0x05
Checker BD
0x06
Frame
Sequence
0x07
Off
3D 2D
0x01
On
0x02
(-5~5)
Depth
0x03
(1~10)
Picture Correction
0x04
0x00
0x05
0x00
Off
Message
Notice
0x01
On
0x02
Control Item
Cmd1
Cmd2
Cmd3
Value
0x0c
0x00
0x00
0x00
SRS TheaterSound(Genoa)
Standard
Sound Mode(X6)
Music
0x01
Movie
0x02
Clear Voice
0x03
Amplify
0x04
Equalizer
4-44
0x01
3D View Point
3D Auto View
Sound
0x00
Balance
0x00
(0~20)
100hz
0x01
(0~20)
300hz
0x02
(0~20)
1khz
0x03
(0~20)
3khz
0x04
(0~20)
10khz
0x05
(0~20)
Reset
0x06
0x00
0x00
0x00
SRS TruSurround HD(Genoa)
Off
Virtual Surrond(X6)
On
SRS TruDialog(Genoa)
Off
Dialog Clarify(X6)
On
Preferred Language
English
0x01
0x02
0x01
0x03
0x00
0x00
0x01
0x04
0x00
0x00
Spanish
0x01
French
0x02
Korean
0x03
Japanese
0x04
4. Troubleshooting
Multi-Track Sound
Auto Volume
Speaker Select
Mono
0x05
0x00
Stereo
0x01
SAP
0x02
Off
0x06
0x00
0x01
Night
0x02
TV Speaker
0x07
0x00
KEY
0x00
0x01
Main
0x08
0x00
Sub
Sound Reset
0x00
Normal
External Speaker
Sound Select
0x00
0x00
0x01
Sound Reset
0x09
0x00
0x00
0x00
refer
to the
table
of
below
Key Generation
0x0d
0x00
Key value
Value
Up
96 (0x60)
Down
97 (0x61)
Left
101 (0x65)
Right
98 (0x62)
Menu
26 (0x1A)
Internet
147 (0x93)
Enter(OK)
104 (0x68)
EXIT
45 (0x2D)
4-45
4. Troubleshooting
4-7. Software Upgrade

Software Upgrade can be performed by downloading the latest firmware from samsung.com to a USB memory device.
Current Version - the software already installed in the TV.
Note : Software is represented as Year/Month/Day_Version.
4-7-1. How to check the SW version

Use the main menu
1. Click the menu key in remote controler.
2. Select Support menu.
3. Locate the menu cursor Software Upgrade menu.
4. Click the info key.
5. Check the Main SW and Micom version.
Main SW
Sub Micom
Use the factory mode

Access the factory mode
Option
T-MST5DCNC-XXX
main micom Version
Control
T-MST5DCNC-XXX
sub micom Version
SVC
E-Manual : X6DVBHKA-000X
e-manual Version
Expert
EDID SUCCESS
ADC/WB
HDCP : SUCCESS
Advanced
CALIB : AV / COM / PC / HDMI /

Option : XXXX XXXX XXXX X
SDAL-XXX
RFS : Mstar-X6 XXXX
KERNERL MODULE VERSION : "XXXXX_XX"
20XX-XX-XX
TYPE : XXXXXX
MAC Not Available
FACTORY DATA VER : XXX
EERC VERSION : XXX
DTP-AP-COMP-624
DTP-BP-HAl-0117
DTP-BP-0611
DATE OF PURCHASE : XX/XX/XX
4-46
4. Troubleshooting
4-7-2. How to Upgade SW and Micom

Insert a USB drive containing the firmware upgrade downloaded from samsung.com into the TV.
Please be careful to not disconnect the power or remove the USB drive while upgrades are being applied. The TV will
turn off and turn on automatically after completing the firmware upgrade. Please check the firmware version after the
upgrades are complete (the new version will have a higher number than the older version). When software is upgraded,
video and audio settings you have When software is upgraded, video and audio settings you have you write down your
settings so that you can easily reset them after the upgrade.
Main SW upgrade
1. Store the sw program named T-MST5IBRC in USB memory stick.
-- Connect the USB.
-- Connect TV and online line.
2. Click the MENU key in remote controler.

3. Select Support menu.
-- Locate the menu cursor Software Upgrade menu.
4. Click the ENTER key.

-- You can upgrade By USB or Online.

-- Wait for upgrade complete and check the SW version.
4-47
4. Troubleshooting
Sub micom upgrade

You can upgarde sub micom in factory mode without DDC program.
But it take long time about 5 minuites.
1. Access the fatory mode.
-- Select the SVC menu and locate the cursor MICOM UPGRADE menu.

-- Click the right key.
-- Wait for upgrade complete and check the Micom version.
4-48
4. Troubleshooting
4-8. Rear Cover Dimension

Cover-Rear Area
UD5500
32"
200
200
284.2
100.9
40"
200
200
377.9
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Troubleshooting PDF

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4.

4-1-2. How to check fault symptom

Power indicator LED on?

Check an AC power connection.

Change 14p power cable and SMPS.

Change 14p power cable and SMPS.

Check Power input of Main Assy ?

Change 14p power cable and SMPS.

Change the Main Assy.

Change the LVDS cable.

Make sure to disconnect the power before working on the IP board.

Change the T-con bd.

Location (T-CON) - TOP

-- Audio is normal but no picture is displayed on the screen.

Check a set in the Stand-by mode

Check external devices and

Input the analog PC signal properly.

Does the signal appear at

Check CN401, PC cable.

Check IC1001 (X5)

Please, Contact Tech support.

Does the digital data appear at

Make sure to disconnect the power before working on the IP board.

No video_HDMI1, 2, 3, 4 - Digital signal

-- Audio is normal but no picture is displayed on the screen.

Check a set in the 'Stand-by mode'.

Check external devices and

Input the HDMI signal properly.

Does the signal appear at

Check IC1001 (X5)

Does the digital data appear at

Please, Contact Tech support.

Make sure to disconnect the power before working on the IP board.

-- Audio is normal but no picture is displayed on the screen.

Check a set in the 'Stand-by mode'

Input the RF source properly.

Check external devices and

Change the Main Assy.

Change the Main Assy.

Does the digital data appear at

Check IC1001 (X5)

Please, Contact Tech support.

Make sure to disconnect the power before working on the IP board.

Location (Main) - BOTTOM

-- Audio is normal but no picture is displayed on the screen.

Check a set in the 'Stand-by mode'

Input the RF source properly.

Check external devices and

Check the D-TV source.

Change the Main Assy.

Change the Main Assy.

Check IC1001 (X5)

Please, Contact Tech support.

Does the digital data appear at

Make sure to disconnect the power before working on the IP board.

Location (Main) - BOTTOM

-- Audio is normal but no picture is displayed on the screen.

Check a set in the 'Stand-by mode'

Input the video source properly.

Check external devices and

Does the CVBS data appear at

Check IC1001 (X5)