T R A IN I N G & C E R T I F I C A T I O N

Salesforce.com Certified Force.com Developer

Study Guide
Spring 10

TRAINING & CERTIFICATION

Contents
About the Force.com Certification Program ................................................................................. 1
Section 1.

Purpose of this Study Guide .................................................................................... 2

Section 2.

Audience Description: Salesforce.com Certified Force.com Developer .............. 2

Section 3.

About the Exam ......................................................................................................... 2

Section 4.

Recommended Training ............................................................................................ 2

Section 5.

Exam Outline.............................................................................................................. 3

Section 6.

Sample Exam Questions ........................................................................................... 4

Section 7.

Answers to Sample Exam Questions....................................................................... 5

Section 8.

Maintaining a Certification ........................................................................................ 5

Section 9.

Supplemental Study Material.................................................................................... 5

Section 9-1.

The Console ............................................................................................................................... 5

Section 9-2.

System Fields ............................................................................................................................. 5

Section 9-3.

Encrypted Custom Fields............................................................................................................ 6

Section 9-4.

Page Layouts ............................................................................................................................. 7

Section 9-5.

What is Visualforce? ................................................................................................................... 8

Section 9-6.

Development Tools ..................................................................................................................... 9

Section 9-7.

What is Apex? ............................................................................................................................ 9

Section 9-8.

Data Loader ............................................................................................................................... 9

Section 9-9.

Troubleshooting Data Loader Operations ................................................................................. 10

Section 9-10. Record IDs ............................................................................................................................... 10

Section 9-11. Process Visualizer .....................................................................................................................11

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About the Force.com Certification Program

The Force.com certification program is for individuals who want to demonstrate their knowledge, skills, and
capabilities to build custom applications on the Force.com cloud platform. The program encompasses the
breadth of application development on the Force.com platform, including the declarative capabilities, the
programmatic capabilities of Apex code and Visualforce, and application development lifecycle management
with cloud computing development as a service.
::

The Salesforce.com Certified Force.com Developer certification exam encompasses the declarative
capabilities of the Force.com platform. To achieve this credential, a candidate must successfully
complete the exam. This exam is a prerequisite to the Salesforce.com Certified Force.com
Advanced Developer exam.

::

The Salesforce.com Certified Force.com Advanced Developer credential encompasses the

programmatic capabilities of the Force.com platform, including Apex and Visualforce. To earn this
credential, a candidate must successfully complete three activities:
1.

The Salesforce.com Certified Force.com Advanced Developer exam: A multiplechoice/multiple-select proctored exam. This portion of the credential program must be passed
successfully to move on to the next portion: the programming assignment.

2.

The Advanced Developer programming assignment: At scheduled times throughout the

year, certification candidates who have passed the Salesforce.com Certified Force.com
Advanced Developer exam will be given the opportunity to complete the second portion of the
credential program: the programming assignment. A set of requirements and development
parameters will be sent to the candidate, and the candidate will have a fixed amount of time to
complete and submit the assignment. The candidate will be given the evaluation criteria and
detailed instructions on how to complete and submit the final working application. The
programming assignment is completed at the candidates own pace and doesnt require
working at a proctored site. However, there will be a deadline for assignment completion.

3.

The Advanced Developer essay exam: Upon submission of the programming assignment, the
candidate will be required to complete a short-answer proctored exam that covers the specifics
of the programming assignment. The candidate will need to go to a testing center and
complete the essay exam. The essay exam, in combination with the programming assignment,
will be evaluated and scored as the final portion of the Salesforce.com Certified Force.com
Advanced Developer certification program.

The Salesforce.com Certified Force.com Advanced Developer credential will be granted to a

candidate upon successful completion of all parts of the program.
This study guide provides information about the Salesforce.com Certified Force.com Developer exam.

Salesforce.com Certified Force.com Developer Study Guide (Spring 10)

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Section 1. Purpose of this Study Guide

This study guide is designed to help you evaluate whether youre ready to successfully complete the
Salesforce.com Certified Force.com Developer exam. This guide provides information about recommended
training from Salesforce.com Training and Certification, a complete list of exam objectives, supplemental
study material, and several sample exam itemsall with the intent of helping you achieve a passing score.
Salesforce.com highly recommends a combination of course attendance and self-study to maximize your
chances of passing the exam.

Section 2. Audience Description: Salesforce.com Certified Force.com

Developer
The Salesforce.com Certified Force.com Developer exam is intended for an individual who has experience
developing custom applications on the Force.com platform, including practical application of the skills and
concepts noted in the exam objectives below. The candidate has successfully completed the Building
Applications with Force.com and Visualforce course (DEV 401) from salesforce.com or an Authorized
Training Center or possesses equivalent experience and knowledge. The candidate:
::

May not necessarily manage or configure a standard Salesforce CRM application, but has
experience with the Salesforce user interface and data model

::

Has broad knowledge of the declarative functionality of the Force.com platform, can describe
various use cases for this functionality, and can use this functionality to create applications using
the standard Salesforce interface

::

Has a good understanding of the capabilities of the declarative functionality and can identify what
application design specifications require the use of Apex or Visualforce

::

Is capable of designing and developing reports/analytics

::

Can identify appropriate solutions to specific business challenges/process requirements by applying

knowledge of these features in the current version of the Force.com platform

::

Has invested time in studying the materials from the course and the additional required study
materials provided by salesforce.com

A candidate for this exam is not expected to be able to develop code using the Apex programming language,
administer any standard Salesforce CRM application, or use the Force.com IDE or Force.com API.
Additionally, candidates are not expected to be able to package or migrate applications.

Section 3. About the Exam

The Salesforce.com Certified Force.com Developer exam has the following characteristics:
::

Content: 60 multiple-choice/multiple-select questions

::

Time allotted to complete the exam: 90 minutes

::

Passing score: 68 percent

::

References: No hard-copy or online materials may be referenced during the exam

::

Prerequisites: None required; course attendance highly recommended

Section 4. Recommended Training

Salesforce.com Training and Certification recommends the following as preparation for this exam:
::

Building Applications with Force.com and Visualforce (DEV 401). To register, go to:
www.salesforce.com/training

::

Creating On-Demand Applications: An Introduction to the Force.com Platform

(http://wiki.apexdevnet.com/index.php/Creating_OnDemand_Applications:_An_Introduction_to_the_Force.com_Platform)

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Section 5. Exam Outline

The Salesforce.com Certified Force.com Developer exam measures a candidates knowledge and skills
related to the objectives listed below. A candidate should have hands-on experience developing custom
applications on the Force.com platform and have demonstrated the application of each of the following
features/functions.
Objective
Application Design
List and describe components of an application
Describe the model-view-controller design paradigm
Given a scenario, determine whether sufficient information is available to plan/build/design an
application
Overview of Force.com Platform
List and describe the steps required to design and deploy a successful application built using
the declarative capabilities of the Force.com platform
List and describe the building blocks of an application provided by the Force.com platform
Data Model
Describe how to create a functional data model for a business application
Given a scenario, select the features required to create a functional data model for a business
application
Describe the properties and implications of choosing one object relationship type over another
and distinguish among relationship types
Given a scenario, distinguish among object relationship types, describe how to create
relationships, and determine which relationship should be recommended
List and describe the features used to set permission and data access in a custom app
Given a scenario, select the appropriate feature (e.g., profiles, defaults, roles) to provide
appropriate permissions and data access in a custom app
List and describe optional (Salesforce -enabled) features for managing the application (e.g.,
create audit fields, encrypted fields, multicurrency)
User Interface
List and describe the components of any Force.com application user interface (e.g., tabs,
applications, detail pages, list views)
Given a scenario, determine the capabilities and constraints of the declarative framework for
building a user interface (e.g., what can and cant be done in a page layout)
Describe use cases for how Visualforce can extend the user interface in the declarative
framework and when to do so
Describe the capabilities and functionality of Force.com Sites.
Business Logic
List and describe how to create formulas, validation rules, and workflow rules
Given a scenario, determine which Force.com feature to use to solve a business requirement
and/or describe how to apply the solution
List and describe the capabilities of the Force.com approval processes
Given a scenario, select the appropriate features of Force.com approval processes to satisfy
business requirements
List and describe the features of the Force.com platform for debugging and monitoring
automated business processes
Describe use cases for extending business logic through Apex
Data Management
List and describe the capabilities and constraints of import wizards
List and describe the capabilities and constraints of API-based tools for managing data
List and describe the functions of the Force.com data loader
Describe use cases and functions of external IDs and upsert
Given a scenario, determine appropriate uses of the GUI and command-line interface for the
data loader
Describe the characteristics of Force.com record IDs
Reporting and Analytics
List and describe capabilities and constraints of reports and analytics of the Force.com
platform
Given a scenario, determine methods for analyzing and displaying data

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5%

32%

15%

23%

10%

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Section 6. Sample Exam Questions

The following questions are representative of those on the Salesforce.com Certified Force.com Developer
exam. These questions are not designed to test your readiness to successfully complete the certification exam,
but should be used to become familiar with the types of questions on the exam. The actual exam questions
may be more or less difficult than this set of questions.
1.

Within a custom recruiting application, Universal Containers uses a custom position object to track
positions. Positions expire 90 days after they have been approved. A Workflow Rule is in place to send
an email to the hiring manager listed on a position 15 days before the expiration date.
What will happen if the expiration date of a position is extended by 30 days?
A.
B.
C.
D.

2.

A developer wants to ensure that when a parent record is deleted, child records are not deleted. Which
relationship should the developer choose?
A.
B.
C.
D.

3.

It can only be included in one application.

It can only be included in standard applications.
It can be included in as many applications as desired.
It can only be included in custom applications.

When would a developer use upsert and external IDs?

(Choose two answers.)
A.
B.
C.
D.

5.

lookup
master-detail
many-to-many
master-to-master

Which statement is true about a custom tab?

A.
B.
C.
D.

4.

An email will be sent 15 days before the original expiration date.

An email will be sent 15 days before the updated expiration date.
An email will be sent on the original expiration date.
An email will not be sent.

To integrate with an external system

To migrate customizations from sandbox to production
To load related records without knowing Salesforce record IDs
To use the Force.com API to query for data

A group of executives has requested a convenient way to see daily metrics without having to log in to
Salesforce.
How would a developer accomplish this goal?
A.
B.
C.
D.

Set the users home page layouts to include a dashboard.

Create a Workflow rule that sends a link to the dashboard in an email.
Schedule the dashboard for daily refresh and email distribution.
Create a series of daily recurring events providing the dashboard link.

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Section 7. Answers to Sample Exam Questions

1.

2.

3.

4.

A, C

5.

Section 8. Maintaining a Certification

Maintaining a certification requires successful completion of release-level certifications for the major
Salesforce CRM releases throughout the year.
All certifications include access to new release content for subsequent releases, along with the associated
exams, for 1 year. After 1 year, theres a maintenance fee of $100 to keep the certification current for the
following year. Certified salesforce.com professionals will be notified automatically when new release
content and exams become available.

Section 9. Supplemental Study Material

The following information is drawn from Help & Training in Salesforce and is provided as supplemental
study material. Note that this material is complementary to the Force.com Essentials course materials and
doesnt cover the same material. In preparing for the Salesforce.com Certified Force.com Developer exam,
please study the material in the Force.com Essentials student manual, review the Creating On-Demand
Applications book or PDF, and study this supplemental material.
Note: This material is supplemental only. It doesnt include all topics or items on the exam. The materials
mentioned above make up the full reference set.

S ec tion 9-1.

T he C ons ole

The console is a tab that combines a list view and related records into one screen with different frames so
users have all the information they need when interacting with Salesforce. With the console, users can
quickly find, view, and edit records such as cases, accounts, and contacts with fewer clicks and without
switching back and forth between screens. Administrators choose the information displayed in the console to
accommodate users varied and evolving business needs.
Console layouts define what objects are available to users in the consoles list view frame. For example, if
you want users to see list views of cases and contacts in the console, then you would add both cases and
contacts to a console layout, and then assign that console layout to the appropriate user profiles. A user can
only view objects in the consoles list view frame if those objects are added to the console layout to which his
or her profile is assigned.
From the console layouts list page, accessed by clicking Setup | Customize | Console | Console
Layouts, you can:
::

Click New to create layouts

::

Click Edit to modify a layout

::

Click Del to delete a layout

::

Click Console Layout Assignment to assign console layouts to profiles

S ec tion 9-2. S ys tem F ields

Salesforce has the ability to set system fields through the API. When youre migrating data from an external
system, the API lets customers set the CreatedBy, CreatedDate, LastModifiedByID, LastModifiedDate, and a
number of other fields on most objects that were previously read-only. By setting these fields, records will
appear to have been created at their original created time from your old system.

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The objects that you can edit these fields on are:

::

Account

::

Opportunity

::

Contact

::

Lead

::

Case

::

Task

::

Event

::

Custom Objects

To enable this feature, please contact Salesforce.com Support. Once the feature is enabled, youll be able to
set these fields when creating the record. Because these fields are intended to be audit fields, youll only be
able to set them on create, not update. Also, if this feature is enabled, salesforce.com cant guarantee that the
records will have the correct data in these audit fields because they can be set on create.
In general, salesforce.com recommends that this feature only be enabled while youre doing data migration.
In certain cases (such as routinely copying new data from an external system to Salesforce) this feature can
be enabled permanently. The feature must be enabled by Salesforce.com Support and requested by an
administrator in the organization.

S ec tion 9-3. E nc rypted C us tom F ields

Encrypted custom fields are text fields that can contain letters, numbers, or symbols, but are encrypted. The
value of an encrypted field is only visible to users with the View Encrypted Data permission.
Before you begin working with encrypted custom fields, review the following implementation notes and best
practices:
Implementation Notes
:: To enable encrypted fields for your organization, contact salesforce.com.
::

Encrypted fields are encrypted with 128-bit keys and use the AES (Advanced Encryption Standard)
algorithm.

::

Encrypted custom fields cant be unique, have an external ID, or have default values.

::

Although other text fields can contain up to 255 characters, encrypted text fields are limited to 175
characters due to the extra space needed for the encryption algorithm.

::

Encrypted fields arent available for use in filters such as list views, reports, roll-up summary
fields, and rule filters.

::

Encrypted fields cant be used to define report criteria, but they can be included in report results.

::

Encrypted fields arent searchable, but they can be included in search results.

::

Encrypted fields arent available in the following: Salesforce CRM Mobile, Force.com Connect for
Outlook, Force.com Connect for Lotus Notes, Force.com Connect Offline, lead conversion,
workflow rule criteria or formulas, formula fields, outbound messages, default values, and Web-toLead and Web-to-Case forms.

::

You can use encrypted fields in email templates; however, the value is always masked regardless of
whether you have the View Encrypted Data permission.

::

If youve created encrypted custom fields, make sure your organization has secure connections
using SSL (Secure Sockets Layer) enabled. To enable this setting for your organization, see
Setting Session Security.

::

If you have the View Encrypted Data permission and you grant login access to another user, be
aware that the other user will be able to see encrypted fields unmasked (in plain text). To avoid this
possibility, first clone your profile and remove the View Encrypted Data permission from the
cloned profile, then assign yourself to the cloned profile before granting login access to the other

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user. If you dont have the appropriate permissions to clone and change your profile, contact your
administrator for assistance.
::

Only users with the View Encrypted Data permission can clone the value of an encrypted field
when cloning that record.

Best Practices
Encrypted fields are editable regardless of whether the user has the View Encrypted Data permission. Use
validation rules, field-level security settings, or page layout settings to prevent users from editing encrypted
fields.
You can still validate the values of encrypted fields using validation rules or Apex scripts. Both work
regardless of whether the user has the View Encrypted Data permission. Data for encrypted fields in the
Debug Log is masked.
Existing custom fields cant be converted into encrypted fields nor can encrypted fields be converted into
another data type. To encrypt the values of an existing (unencrypted) field, export the data, create an
encrypted custom field to store that data, and import that data into the new encrypted field.
Mask Type is not an input mask that ensures the data matches the Mask Type. Use validation rules to ensure
that the data entered matches the Mask Type selected.
Use encrypted custom fields only when government regulations require it because they involve additional
processing and have search-related limitations.

S ec tion 9-4. P age L ayouts

When customizing page layouts for tasks, you can select the following checkboxes:
::

Show Task Email Notification This checkbox controls whether the Send Notification Email
checkbox displays when users create or edit a task.

::

Select Task Email Notification This checkbox by default controls whether the Send Notification
Email checkbox is selected by default when users create or edit a task. Note that a users personal
preference for defaulting the state of the checkbox takes precedence over the organization-wide
setting. For more information, see Creating Tasks.

Page layouts for the user object only include custom fields, custom links, S-controls, and Visualforce pages.
Tagging, related lists, custom buttons, and standard field customizations are not included on page layouts for
the user object. Also, field-level security is only available for custom fields on the user object.
You can define mini page layouts for the user object; however, you cant add standard fields or related lists.
Also, a customized mini page layout will not display in the console. For more information, see Defining
Mini Page Layouts.
In the organization-wide import wizards for accounts, contacts, and leads, administrators have access to
import into any field, even if a field is hidden or read-only in their page layout or field-level security settings.
Individual users can import only into the fields that are accessible to them via their page layout or field-level
security settings.
In Personal, Group, and Professional Editions, page layouts control which fields users can access in related
lists, list views, reports, Force.com Connect Offline, email and mail merge templates, custom links, and when
synchronizing data. In Enterprise, Unlimited, and Developer Editions, this access is controlled by field-level
security.
For information on setting which fields display for users in search results, see Customizing Search Layouts.
In Professional, Enterprise, Unlimited, and Developer Editions, individual users can customize which tabs
and related lists display for their personal use. For more information, see Customizing Your Display.
When editing a person account page layout:
::

If you add Shipping Address next to Billing Address in the Address Information section, a link will
display on the person account edit page that lets you copy the billing address to the shipping
address. Also, an equivalent link appears if you add Other Address to the Address Information
section.

::

Contact fields and related lists are available on person account page layouts. However, contact
custom links and custom buttons arent available.

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You can only move some items to certain sections on the page layout. For example, you can drag a custom
S-control to any field section on the page layout, but not to a Related List Section or Button Section.
Create the appropriate buttons before editing your page layout. For example, create an account custom button
for the detail page and a contact custom list button before putting them both on an account page layout. For
implementation tips and best practices on custom buttons, see Custom Button Considerations.
If you use the original page layout editor to view a page layout that was created in the new page layout editor,
the original page layout editor will show any blank spaces you added. You cant move or add blank spaces in
the original page layout editor, but you can remove them by dragging them to the box on the right.

S ec tion 9-5. W hat is V is ualforc e?

Visualforce uses a tag-based markup language to give developers a more powerful way to build applications
and customize the Salesforce user interface. With Visualforce, you can:
::

Create custom user interfaces (UIs) that easily leverage standard Salesforce styles

::

Create custom UIs that replace the standard Salesforce styles

::

Build wizards and other navigation patterns that use data-specific rules for optimal, efficient
application interaction

Visualforce is a framework that lets developers build sophisticated, custom UIs that can be hosted natively on
the Force.com platform. The Visualforce framework includes a tag-based markup language similar to HTML.
In the Visualforce markup language, each Visualforce tag corresponds to a coarse or fine-grained user
interface component, such as a section of a page, a related list, or a field. The behavior of Visualforce
components can either be controlled by the same logic used in standard Salesforce pages, or developers can
associate their own logic with a controller class written in Apex.
What is a Visualforce page?
Developers can use Visualforce to create a Visualforce page definition. A page definition consists of two
primary elements:
::

Visualforce markup

::

A Visualforce controller

Visualforce Markup
Visualforce markup consists of Visualforce tags, HTML, JavaScript, or any other Web-enabled code
embedded within a single <apex:page> tag. The markup defines the UI components that should be included
on the page and the way they should appear.
Visualforce Controllers
A Visualforce controller is a set of instructions that specify what happens when a user interacts with the
components specified in associated Visualforce markup, such as when a user clicks a button or link.
Controllers also provide access to the data that should be displayed in a page and can modify component
behavior.
A developer can either use a standard controller provided by the Force.com platform or add custom controller
logic with a class written in Apex:
::

A standard controller consists of the same functionality and logic used for a standard Salesforce
page. For example, if you use the standard Accounts controller, clicking a Save button in a
Visualforce page results in the same behavior as clicking Save on a standard Account edit page.

::

A custom controller is a class written in Apex that implements all of a pages logic, without
leveraging a standard controller. If you use a custom controller, you can define new navigation
elements or behaviors, but you must also reimplement any functionality that was already provided
in a standard controller.
Like other Apex classes, custom controllers execute entirely in system mode, in which the object
and field-level permissions of the current user are ignored. You can specify whether a user can
execute methods in a custom controller based on the users profile.

::

A controller extension is a class written in Apex that adds to or overrides behavior in a standard or
custom controller. Extensions let you leverage the functionality of another controller while adding
your own custom logic.

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Because standard controllers execute in user modein which the permissions, field-level security, and
sharing rules of the current user are enforcedextending a standard controller lets you build a Visualforce
page that respects user permissions. Although the extension class executes in system mode, the standard
controller executes in user mode. As with custom controllers, you can specify whether a user can execute
methods in a controller extension based on the users profile.
Where can Visualforce pages be used?
Developers can use Visualforce pages in ways similar to S-controls to:
::

Override standard buttons, such as the New button for accounts or the Save button for contacts

::

Override tab overview pages, such as the Accounts tab home page

::

Define custom tabs

::

Embed components in detail page layouts, similar to the way inline S-controls can be embedded

S ec tion 9-6. Development T ools

The Force.com platform includes the following tools in Setup | Develop. These tools require some
programming knowledge:
Apex Classes Define Apex classes you can use to add additional business logic to your custom applications
API Download WSDL files that let you integrate external applications with Salesforce
Components Define custom Visualforce components you can use in one or more Visualforce pages
Email Services Define Apex classes that can process inbound email
Pages Define Visualforce pages that display your custom user interfaces
S-controls Upload content such as Java applets or Active-X controls for use in dynamic custom links or
Web tabs
Static Resources Upload content you can reference in a Visualforce page, including archives (such as .zip
and .jar files), images, stylesheets, JavaScript programs, and other files
Tools Download tools that can assist you with building, debugging, testing, and deploying Apex

S ec tion 9-7. W hat is Apex?

Apex is a Java-like, object-oriented programming language that lets developers execute flow and transaction
control statements on the Force.com platform server in conjunction with calls to the Force.com API. Using
syntax that looks like Java and acts like database stored procedures, Apex lets developers add business logic
to most system events, including button clicks, related record updates, and Visualforce pages. Apex scripts
can be initiated by Web service requests and from triggers on objects.
Apex can be stored on the platform in two different forms:
1.

A class A template or blueprint from which developers can create Apex objects. Classes consist
of other classes, user-defined methods, variables, exception types, and static initialization code
under Setup | Develop | Apex Classes.

2.

A trigger An Apex script that executes before or after specific data manipulation language
(DML) events occur, such as before object records are inserted into the database or after records
have been deleted. Triggers are stored as metadata in Salesforce at Setup | Customize |
Standard_Object_Name | Triggers for standard objects and on the object detail page for
custom objects at Setup | Create | Objects.

Apex scripts generally run in system context; that is, the current users profile-based permissions, field-level
security, and sharing rules are not taken into account during script execution.

S ec tion 9-8. Data L oader

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The Data Loader is a client application for the bulk import or export of data. Use it to insert, update, delete,
or extract Salesforce records.
When importing data, the Data Loader reads, extracts, and loads data from comma separated values (CSV)
files. When exporting data, it outputs CSV files.
The Data Loader complements the Web-based import wizards that are accessible from the Setup menu in the
online application. Refer to the following guidelines to determine which method of importing best suits your
business needs:
Use the Data Loader when:
::

You need to load 50,000 or more records

::

You need to load into an object that isnt yet supported by Web-based importing

::

You want to schedule regular data loads, such as nightly imports

::

You want to save multiple mapping files for later use

::

You want to export your data for backup purposes

Use Web-based importing when:

::

Youre loading less than 50,000 records

::

The object you need to import is supported by the Web-based import wizards

::

You want to prevent duplicates by uploading records according to account name and site, contact
email address, or lead email address

S ec tion 9-9. T roubles hooting Data L oader Operations

If you need to investigate a problem with the Data Loader, or if requested by Salesforce.com Service &
Support, you can access log files that track the operations and network connections made by the Data Loader.
The two log files are:
sdl.log
Contains a detailed chronological list of Data Loader log entries. Log entries marked INFO are
procedural items, such as logging in to Salesforce. Log entries marked ERROR are problems such as
a submitted record missing a required field.
sdl_out.log
A supplemental log that contains additional information not captured in sdl.log. For example, it
includes log entries for the creation of proxy server network connections.
These files can be opened with commonly available text editor programs, such as Microsoft Notepad.
You can quickly open these files by entering %TEMP%\sdl.log and %TEMP%\sdl_out.log in either the Run
dialog or the Windows Explorer address bar.

S ec tion 9-10. R ec ord IDs

The 15/18 character Record Ids in Salesforce are identical in an org and all its sandboxes.
Take the following example:
1.

A Solution with record id 50130000000L7s5 is created on Acmes org on na2.salesforce.com.

2.

The next day, Acme creates a Full Copy Sandbox.

3.

The Solution with Record Type ID 50130000000L7s5 will be accessible in the Sandbox org as
well.

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S ec tion 9-11.

P roc es s V is ualizer

You can use the Process Visualizer to:

::

Display a flowchart of each saved approval process

::

Improve communication about the approval process and gain buy-in from step owners

::

Reinforce your companys policies by documenting the decisions you reached when the approval
process was designed

::

Print an annotated version of the approval process, where numbers added to the diagram
correspond to details in a table, which is included in the printable view

::

Share approval process diagrams by saving annotated versions as PDF files (requires an Adobe
PDF print driver)

::

Help you quickly locate key details by searching multi-step or complex diagrams for matching text

::

Help you visualize and understand graphically:

-

The steps necessary for a record to be approved

The designated approvers for each step

The criteria used to trigger the approval process

The specific actions to take when a record is approved, rejected, recalled, or first submitted for
approval

For More Information

Contact your account executive
to learn how we can help you
accelerate your CRM success.

SG_CertifiedDeveloper_Spring10_2010-04-07