Professional Documents
Culture Documents
Because of the time we have invested in awareness and skill training, many of the quality
tools and concepts have become integrated into the way we do business, either
transforming or reinforcing staff behaviors and attitudes.
Below are a few examples of quality tools and principles that we now see incorporated
into daily activities:Self-Directed Work Teams: The development of Self-Directed Work Teams is growing
expression of teamwork, flattening the organization, and empowerment principles. Team
members will tell us that is a lot of work, but that the end result produces efficiency and
better service for the customer.
Customers as Partners: In a quality environment you begin to see your customers as
partners. We have instituted several formal partnership programs with Schools and
Colleges to plan for the effective use of information technology resources and deliver
those services. As well, we strive for a sense of partnering with customers in developing
and delivering our products and services.
General Meeting Effectiveness: One of the most significant changes we have noticed
from the application of quality principles and tools is in the increased effectiveness of our
meetings.
Continuous Improvement
The Continuous Improvement component allows organizations to examine their current
business environment relative to their diversity strategy and make changes based on
current challenges in their workforce, workplace and marketplace. It extends current
diversity learning through continued reinforcement.
Complacency is to be avoided, as it is a major hurdle in improvements. Widely supported
incremental improvement programs in every area of the organisation are a sure way of
achieving this objective. It is believed that that getting 1% improvement in all areas is
better for the organisation than 100% improvement in one area. Therefore small projects
initiated by the employees themselves taken up in all areas give a boost and strength to
this movement and also help in developing potential of the people.
Continuous Improvement Objectives:
Identify New Challenges/Opportunities
Review Strategic Plan
Follow-up Assessment