Airports Council World Report Insights

AIRPORTS
COUNCIL
World Report
JULY 2014
INSIDE THIS ISSUE
Message from Angela Gittens, Director General, ACI World
ACI Sound Bites
ACI Asia-Pacific/World Annual General Assembly 2014 sets attendance record as
industry leaders gather to discuss Serving the customer and the community
ACI Asia-Pacific/World Annual General Assembly 2014 - Photo Album
Airport Service Quality award winners and Director Generals Roll of Excellence
inductees honoured at WAGA 2014 Gala Dinner
Robust gains in passenger traffic as air freight maintains momentum in April
ACIs 2nd Safety Symposium a resounding success
Benefits of ACIs Airport Excellence in Safety Programme highlighted at 2nd
Safety Symposium
High-achieving airports and executives honoured at ACI Asia-Pacific award
ceremonies
ACI Asia-Pacific announces new President and Board of Directors
Attracting airport professionals
ICAO studies airport community engagement
2014 ACI North America Annual Conference and Exhibition to feature expert
speakers and robust tradeshow
ACI North America Chairman Reis testifies before House Aviation Subcommittee
on airport financing
Airports testify before U.S. Congress on airport security
ACI World Report July 2014
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Message from Angela Gittens

Director General, ACI World
Dear Colleagues,
ACIs Asia-Pacific/World Annual General
Assembly (WAGA), Conference and
the recognition of safety as our top
Exhibition concluded on 28 May 2014 in
priority and the ongoing importance of
Seoul, Korea and Im pleased to say that
speaking with one industry-wide voice
the event exceeded all expectations, both
where safety is concerned;
in terms of attendanceit was our largest

WAGA ever outside of North Americaand
the continuation of our work with ICAO,
the quality of the overall experience. From
ATAG, IATA, CANSO and other industry
expert speakers and informative discussion
organizations to ensure that airports
topics to innovative exhibitors and a host of
are taken into account during policy
networking opportunities, attendees were
development;
able to get involved in shaping the future of

the worldwide airport industry.
the importance of promoting diversity

in meeting the demand for the next
Focused on the theme Airports: Serving
generation of airport professionals;
the customer and the community, the

conference portion of WAGA 2014 gave
the reaffirmation of ACIs commitment
the audience solutions. More importantly,
to developing and growing the worldwide
though, participation was high. From the
community of airports through, among
pre-conference Safety Symposium and
other things, knowledge sharing;
World Human Resources Forum to sessions

on leadership, customer service, economic
a continued concentration on passenger
regulation and remaining resilient in the
service excellence and understanding
face of challenges, there were many times
passenger perceptions as vital to airports
when I saw the panels take on a life of their
continued success; and
own as participants brought their unique

experiences, concerns and solutions to the
table.
the celebration of a decade of

involvement in passenger service
benchmarking and a pledge to continue
ACI Members supported a number of
assisting airport operators in their pursuit
resolutions that have the customer and the
of customer service excellence.
community at their core, including:

CONTINUED ON THE NEXT PAGE
CONTINUED FROM THE PREVIOUS PAGE
To add to the above, it is also important to
2013 ACI Airport Economics Report was
note that the ACI World Governing Board
released and is available for order here.
approved ACI Recommended Practice
The 2013 ACI World Annual Traffic Report
600A14: Airport Safety Performance
(WATR) Excel dataset is also now available,
Measurement The Use of Safety Key
and the complete WATR is set to be
Performance Indicators. This Recommended
published in August, effectively reaffirming
Practice is intended to promote the use by
ACIs commitment to providing its members
airport operators of a standard set of safety
with the most comprehensive data available
key performance indicators. In due course,
on the worldwide aviation industry.
and after a pilot programme, the data may

be used for safety benchmarking based on
There are many other upcoming initiatives
voluntary and confidential reporting to ACI.
across ACI Worlds departments that Im
It will form an important part of ACIs future
looking forward to sharing with you in future
safety strategy, providing data that will be
World Reports. For the moment, though, I
valuable for individual airport operators and
invite you to browse this months issue for
the industry at large.
more information on WAGA, our upcoming

Global Training courses, information on
And I cant talk about customer service
the importance of succession planning for
excellence without mentioning our long-
airports, a new ICAO study aimed at airport
running Airport Service Quality (ASQ)
community engagement, the latest from our
initiative. The 2013 ASQ award ceremony
Regional Offices and much more.
was held at Lotte World Ice Rink in Seoul

during the Gala Dinner, and among the
Meanwhile, we prepare for the Trinity Forum,
numerous winners it was a pleasure to again
relocated to Taipei 1719 September.
see Incheon International, our Host Airport
Despite the venue and date changes, we
for WAGA 2014, top the Best Airport by Size
have a slate of exciting presentations and
(2540 million) and Best Airport by Region
discussion panels committed to this unique
(Asia-Pacific) categories. As it does in all
partnership of airports, retailers and brands.
of its endeavours, Incheon went above and
Registration materials are on the way!
beyond in its hosting duties this year, leaving

every attendee with fond memories of Seoul
and WAGA 2014.
I look forward to next years World Annual
General Assembly, which will be graciously
hosted by Tocumen International Airport
Angela Gittens
in Panama from 31 August to 2 September
Director General
2015. In the interim the work will continue
ACI World
full steam ahead for ACI World. Most

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ACI SOUND BITES

Modernizing the way we finance airport improvement projects is the best way for airports to meet the
needs of the 21st century traveling public. The investments we make today will drive growth into the
future, because we know the economic impact of airports extends far beyond the runway.
Kevin M. Burke, President and CEO, ACI North America
(from an ACI North America blog post titled Serious Airports Require Serious Solutions)
----------------------------------------------------------------------------------------------------------------------------------
During this two-day commercial forum, we aim not only to create a networking atmosphere among
commercial leaders of Latin American and Caribbean Airports, but also to build up commercial
opportunities that may grow into new and innovative ways of generating the revenue needed for the
development of airport infrastructure in our ever-growing region.
Javier Martinez, Director General, ACI Latin America-Caribbean
(at the ACI-LAC Commercial Management Forum in Miami, 1920 June 2014)
----------------------------------------------------------------------------------------------------------------------------------
We must continue working in our respective areas of expertise to advance air liberalization, increase
cooperation among African stakeholders and reduce protectionism, which limits market access and as a
consequence curtails the economic spinoffs of aviation.
Ali Tounsi, Secretary General, ACI Africa
(on the best way forward for the aviation industry in Africa)
----------------------------------------------------------------------------------------------------------------------------------
Airport Carbon Accreditation was extended to the Asia-Pacific region of ACI in November 2011 from ACI
EUROPE, and recently it was also extended to the Africa region. Sixteen airports are currently accredited
and these airports are continuing their efforts in carbon emissions management and working towards
carbon neutrality. I must congratulate these airports for they are willing to go above and beyond the norm
in reducing and managing their carbon emissions.
Patti Chau, Regional Director, ACI Asia-Pacific
(on the good work that Asia-Pacific airports are doing to reduce carbon emissions during the Airport
Carbon Accreditation certificate ceremony in Seoul, Korea, 27 May 2014)
----------------------------------------------------------------------------------------------------------------------------------
This past year alone, the collective efforts of European airports in the [Airport Carbon Accreditation]
programme yielded a net reduction of 353,842 tonnes of CO2, enough to power 147,781 households
for a year. And thats just last year. Were five years into this, with real momentum. We will keep going,
seeking new efficiencies and innovation to reduce the airport industrys carbon footprint and also expand
the geographical reach of the programme.
Olivier Jankovec, Director General, ACI EUROPE
(on European airports achievements in the area of CO2 reduction during the 24th Annual Congress in
Frankfurt)
ACI Asia-Pacific/World Annual General Assembly 2014

sets attendance record as industry leaders gather to
discuss Serving the customer and the community
The Airports Council International (ACI) AsiaPacific/World Annual General Assembly (WAGA)
2014 concluded on 28 May 2014 in Seoul, Korea
after three successful days that included a
robust conference programme; a fully subscribed
Safety Symposium; an at-capacity World
Human Resources Forum; a lively exhibition;
and ample networking opportunities at a variety
of social events. Graciously hosted by Incheon
International Airport, this years event set a
record for the highest number of attendees at any
WAGA outside of North America, underscoring its
importance as the premier event of the calendar
year for worldwide airports.
During the Assembly, Director General of ACI
World Angela Gittens noted the importance of this
years theme, Airports: Serving the customer
and the community, to the continued growth of
airports specifically and the aviation industry in

general. She noted that to achieve our collective
goals, collaboration among industry stakeholders
is key.
Collaboration extends our reach and makes more
progress possible, Gittens said. We are stronger
together, but we would not be seen as valuable
allies if we were not seen as capable of providing
solutionsif we were not seen as having high
standards and were not committed to achieving
them. This is where the community of airports
the promotion of excellencecomes to the fore.
Next years World Annual General Assembly will
be hosted by Tocumen International Airport and
will take place in Panama from 31 August2
September. Below please find a selection of
pictures from WAGA 2014.
World Security Standing Committee
World Executive Committee
ACI Audit Committee
ACI World Governing Board
ACI Asia-Pacific/World
Annual General Assembly 2014
Dr. Olumuyiwa Bernard Aliu, President of the Council,

ICAO speaks at the World Governing Board meeting.
World Business Partners gathered on Monday,

May 26 to discuss the benefits of the programme
and the latest industry developments.
The World Human Resources Forum took place on

Monday, 26 May in front of a full auditorium.
Angela Gittens, Director General, ACI underscores safety

as being ACI Worlds top priority at the Safety Symposium.
Immediately following the Safety Symposium

Angela Gittens presented a number of airports with
plaques of appreciation for their support of ACI Worlds
Airport Excellence (APEX) in Safety programme.
The Welcome Reception provided a place for

old friends and new acquaintances alike to share a
drink and discuss the industry.
Attendees to the Welcome Reception were

treated to traditional Korean song and dance.
Hong-Yeol Choi, Acting President & CEO, Incheon

International Airport addresses attendees at the
Welcome Reception on Monday, 26 May.
Young-Suk Lim, Deputy President, Shinhan Bank

speaks during Mondays Welcome Reception.
(from left) Angela Gittens, Fredrick Piccolo,

Tan Sri Bashir Ahmad Abdul Majid, Hong-Yeol Choi
and Patti Chau cut the ribbon to officially open
the exhibition hall and start WAGA 2014.
From World Business Partner presentations to

showcasing new products and services, there was
plenty to see in the exhibition hall at WAGA 2014.
Incheon International Airports booth

at the WAGA 2014 Exhibition.
10 ACI World Report July 2014
The Gala Dinner and ASQ Award Ceremony was

held at the impressive Lotte World Ice Rink.
Attendees toast at the Gala Dinner and

ASQ Award Ceremony hosted by
Incheon International Airport Corporation.
The ASQ Award Ceremony was one of the

highlights of the Gala Dinner evening; pictured
are all the 2013 winners gathered on stage.
The entertainment at the Gala Dinner featured a

number of outstanding music and dance performances.
Another highlight of the Gala Dinner was a special message

from internationally renowned Korean pop star PSY.
The Gala Dinner concluded with a performance from

Korean pop star PSYs miniature counterpart Little PSY.
11
The well-attended WAGA 2014 conference took place in

the impressive Coex Convention and Exhibition Center.
The conference portion of WAGA 2014 saw experts from

around the world weighing in on timely topics for the
aviation industry.
Graduates of the AMPAP programme gather on stage

for a group photo and a well-deserved celebration.
Next years World Annual General Assembly will be hosted

by Tocumen International Airport and will take place in
Panama from 31 August2 September.
(from left) Olivier Jankovec, Director General, ACI EUROPE;

Patti Chau, Regional Director, ACI Asia-Pacific; and Angela
Gittens, Director General, ACI World
(from left) Rafael Echevarne, Javier Martinez and Angel

Cordova take time for a photo during a coffee break
Airport Service Quality award winners and

Director Generals Roll of Excellence inductees
honoured at WAGA 2014 Gala Dinner
Airports Council International (ACI)
honoured the 2013 Director Generals Roll
of Excellence inductees and Airport Service
Quality award winners during the ACI AsiaPacific/World Annual General Assembly Gala
Dinner at the Lotte World Ice Rink in Seoul,
Korea on 27 May.
Cairo International Airport
This year sees the following six airports

join previous Director Generals Roll of
Excellence inductees:
Hyderabad Rajiv Gandhi International

Airport
Sangster International Airport

Dubai International Airport
Keflavik International Airport
Taiwan Taoyuan International Airport
Director Generals Roll of Excellence and ASQ Award winners

gather on stage at the WAGA 2014 Gala Dinner at
Lotte World Ice Rink in Seoul, Korea.
13
The ASQ Awards were presented in four categories that include Best Airport by Region, Best
Airport by Size, Best Small Airport and Best Improvement. Top performers in each category/
region included:
BEST AIRPORT BY REGION
AFRICA
ASIA-PACIFIC
EUROPE
1. Cape Town
2. Durban
3. Mauritius
4. Cairo
5. Johannesburg
1. Seoul Incheon
2. Singapore
3. Beijing
4. Shanghai Pudong
5. New Delhi
1. Moscow Sheremetyevo
2. Zurich
3. Porto
4. Keflavik
5. Malta
LATIN AMERICA-CARIBBEAN
MIDDLE EAST
NORTH AMERICA
1. Guayaquil
2. Cancun
3. Montego Bay
4. Nassau
5. Puerto Vallarta
1. Abu Dhabi
2. Dubai
3. Doha
4. Tel Aviv
5. Amman
1. Indianapolis
2. Ottawa
3. Tampa
4. Sacremento
5. Jacksonville
BEST AIRPORT BY REGION: FEWER THAN 2 MILLION PASSENGERS PER YEAR

AFRICA
ASIA-PACIFIC
EUROPE
Upington
Langkawi
Skopje
NORTH AMERICA
Mazatlan
Quebec City
BEST AIRPORT BY SIZE

2-5 MILLION PASSENGERS
1. Changchun
2. Guayaquil
3. Ottawa
4. Halifax
5. Grand Rapids
1. Haikou
2. Hyderabad
3. Tianjin
4. Wuhan
5. Harbin
1. Seoul Gimpo
2. Chongqing
3. Tampa
4. Salt Lake City
5. Zurich
OVER 40 MILLION PASSENGERS
1. Seoul Incheon
2. New Delhi
3. Taipei Taoyuan
4. Shanghai Hongqiao
5. Mumbai
1. Singapore
2. Beijing
3. Shanghai Pudong
4. Hong Kong
5. Guangzhou
BEST IMPROVEMENT
AFRICA
ASIA-PACIFIC
EUROPE
East London
Kolkata
Gothenburg
MIDDLE EAST
NORTH AMERICA
Nassau
Amman
San Antonio
ACI Economics
Robust gains in passenger

traffic as air freight maintains
momentum in April
ACIs latest statistics indicate that global
passenger traffic grew by 6.7% for the
month of April. International travel
contributed the overall upward surge in
passenger traffic with an increase of 9% for
the month. Domestic passenger markets
moved up by 4.8%.
While all regions across the board
experienced gains in passenger traffic, the
Middle East continues to stand out as it
propels forward with stellar double-digit
growth. Passenger traffic grew by 14.7%
in April. Several of the regions airports
serve as major connecting hubsDubai
(DXB), Doha (DOH) and Abu Dhabi (AUH)
are among the fastest growing airports in
the world, posting gains of 13.7%, 17.5%
and 22.5% respectively. On a year-to-date
basis, Dubai (DXB) is ranked 3rd in terms
of passenger traffic, almost reaching the
25-million-passenger mark within the first
four months of 2014.
International passenger traffic was also
strong in Europe, with gains of over 9% as
compared to the previous year. LondonHeathrow (LHR), Paris (CDG) and Istanbul
While all regions across

the board experienced
gains in passenger traffic,
the Middle East continues
to stand out as it propels
forward with stellar
double-digit growth.
The two largest global air

freight markets, North
America and Asia-Pacific,
continue to lead the air
freight recovery since
both regions attained
growth levels of over 5%.
(IST) led traffic for the region in April
with growth of 6.4%, 7.9% and 9.9%
respectively.
On the other side of the Atlantic Ocean, the
huge domestic markets of Latin America
and the Caribbean continue to burgeon.
Sao Paulo (GRU), Mexico (MEX) and Cancun
(CUN) saw their domestic traffic increase
significantly by 16%, 12.4% and 10.7%
respectively.
Air freight markets continue to gain steam
with the overall improvements in world
trade and recovery in global demand.
Except for Africa, all regions experienced
growth in year-over-year air freight
volumes. The two largest global air freight
markets, North America and Asia-Pacific,
continue to lead the air freight recovery
since both regions attained growth levels of
over 5%. The key freight hubs of Shanghai
(PVG), Memphis (MEM) and Hong Kong
(HKG) experienced strong gains of 10.6%,
9.3% and 6%.
While there is a definite Easter effect
contributing to a strong April in terms of
15
Looking back over the previous twelve months as

a barometer for success, as many as 27 of the
top 30 airports in the world have achieved gains
in traffic from May 2013 to April 2014
~ Rafael Echevarne, Director, Economics & Programme Development, ACI World
passengers carried, even after adjusting for
this effect, air transport demand continues
to stay on its growth path, said ACI Worlds
Economics Director Rafael Echevarne.
Looking back over the previous twelve
months as a barometer for success, as
many as 27 of the top 30 airports in the
world have achieved gains in traffic from
May 2013 to April 2014. Major airport
hubs in emerging markets such as Dubai,
Istanbul, Kuala Lumpur and Sao Paulo
continue to experience double-digit growth.
Air freight has also seen a strong

turnaround since 2013. Year-over-year
growth has remained in the realm of 4%
over the previous six months. While there
are signs of a Chinese slowdown on several
fronts, the rise in global demand has
boosted Chinese exports. Some key hubs
in the region continue to perform well with
respect to air freight volumes as compared
to previous years.
For more information on ACI statistics
www.aci.aero/airport-statistics
SUMMARY WORLDWIDE TRAFFIC RESULTS, APRIL 2014 (% CHANGE)

April 2014 over
April 2013
Year to Date 2014
12-Month Rolling Year
PaxFlash
International Passenger
9.0
5.9
5.7
Domestic Passenger
4.8
4.0
3.4
Total Passenger
6.7
4.9
4.5
FreightFlash
International Freight
4.8
4.7
2.5
Domestic Freight
5.0
1.6
1.1
Total Freight
4.8
3.7
2.1
For regional results and trend graphics of passenger and

freight traffic from March 2014, please click here.

ACI_WATR_2014_ACIMonthlyReport_Offer_5-20-2014-2.pdf
16
5/20/14
12:07 PM
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The 2013 ACI World Airport Traffic Report provides comprehensive analysis of trends, rankings
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passengers, cargo (freight and mail) and aircraft movements. International and domestic traffic
breakdowns are presented as well.
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From the movements of passengers and cargo to the analysis of airport economic data, ACI offers an array of statistical services
to customize any data set based on client needs and preferences. If you prefer derived traffic indicators, measures of traffic
seasonality, airport rankings, comparative airport user charges or simply just a raw data set for a specific group of airports and
time series, simply send your request to publications@aci.aero or call+1-514-373-1200
You may also subscribe to one of ACIs flagship publications covering comprehensive monthly or annual airport statistics at
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For a list of organizations already turning to ACI for data, please contact us.
www.aci.aero
+1.514.373.1200
17
ACIs 2nd Safety Symposium

a resounding success
By David Gamper, Director, Safety and Technical, ACI World
ACIs 2nd Safety Symposium took place during the

ACI Asia-Pacific/World Annual General Assembly
in Seoul, Korea on 26 May 2014. Angela Gittens,
Director General, ACI World, opened the event
by noting that ACI and the rest of the industry
have made huge efforts to enhance airport safety,
most particularly in runway safety and also by
introducing safety management systems, studying
incident data and identifying and mitigating risks.
She was very proud of the success of the Airport
Excellence (APEX) in Safety programme, with 19
commitments for APEX reviews in 2014 and over
55 Safety Partner airports, and that we are now
able to conduct an APEX review in English, French
or Spanish. However, she noted that ACI and its
airport members will not rest on their laurels. the
Symposium will help shape the next steps in ACIs
continuous efforts to raise the bar on safety at
airports.
the Keynote AddressBuilding an effective
safety culture across a national network of
airportswas given by Bongani Maseko, CEO of
Airports Company South Africa and ACI World
Governing Board Liaison for Safety. He noted
that airport operators develop and operate some
of the busiest, most extensive and complex
infrastructure in the world and over the next two
Angela Gittens, Director General, ACI World, opened the

Safety Symposium by noting that ACI and the rest of the
industry have made huge efforts to enhance airport safety.
The Keynote Address was given by

Bongani Maseko, CEO of Airports Company
South Africa and ACI World Governing
Board Liaison for Safety.
decades passenger traffic will more than double,

with even faster growth in Asia-Pacific and the
Middle East. He asked whether aerodrome safety
is ready for such development and improving
fast enough to keep up with aviation growth. He
highlighted the necessity for a real safety culture,
and described his own companys efforts in this
field.
Next, Benito De Leon, Acting Associate
Administrator for Airports at the Federal Aviation
Administration (FAA) gave a presentation on
the FAAs initiatives for improvement of Runway
Safety, covering a host of issues: surface
operations, Accident data, runway safety areas,
arresting systems (EMAS), problematic taxiway
geometry, runway incursions and Runway Safety
Teams, aircraft rescue and firefighting, wildlife
strikes and hazards and foreign object debris
detection. He stressed the excellent results in
the US from sustained FAA campaigns on runway
safety.
Julieanne Alroe CEO & Managing Director,
Brisbane Airport Corporation Pty Limited, spoke
on Safety Performance Indicators why do you
need them? She cited experience at Brisbane
19
from airport operators looking for actionable

guidance material, covering operations, planning
and design, and maintenance and construction.
She gave an overview of the contents of the
forthcoming Emergency Preparedness and
Contingency Planning handbook, which will be
published shortly (all ACI members will receive a
free copy).
The committee work plan also includes:
Benito De Leon, Acting Associate Administrator for

Airports at the Federal Aviation Administration (FAA),
gave a wide-ranging presentation on the FAAs initiatives
for improvement of Runway Safety.
that conclusively established the worth of this

activity. She started by describing a mature
safety management system, noting that this
needs more than analysis of incidents, accidents
and so-called lagging indicators; it should set
relevant targets and measure success or failure
(i.e., target achieved/not achieved) using incident
data, employee surveys, inspections, observations
and audits, goals, plans and objectives, and
performance appraisals.
Jennifer Sullivan, Director, Corporate Policy, Safety
and Security, Greater Toronto Airports Authority
covered ACI Best Practice handbooks and the
ACI World Safety and Technical Committees
work plan. She explained that the new Runway
Safety Handbook was published in February
and we are already seeing favourable reactions
development of Chapter 5 of the ICAO PANSAerodromes document within the ICAO PANS
Aerodromes Study Group;
participation in the ICAO Aerodromes
Panel and other Panels such as the Safety
Management Panel and working groups; and
influencing many other developments, such
as:
1. de-icing fluid specifications (with the SAE G12
Committee);
2. airport skills and competency (with ACI Global
Training);
3. ACIs contribution to IATAs Ground Operations
Manual (IGOM); and
4. the ACI recommended practice on Safety
Key Performance Indicators and a system for
airport safety data collection, storage and
dissemination.
The sponsor of the Symposium, Flexolite,
then gave an introduction to the company
and explained what distinguishes it from its
competitorsnamely a complete system for
markings, tailored to suit individual airports.
Julieanne Alroe, CEO & Managing Director,

Brisbane Airport Corporation Pty Limited spoke on
the need for Safety Performance Indicators.
All members attending the Symposium received

a USB key containing the ICAO Runway Safety
Implementation Kit, compiled by ACI, ICAO and
eleven partner organizations. It includes valuable
guidance material accumulated by all parts of the
industry over many years, including ACIs latest
publication on the subject, the ACI Runway Safety
Handbook.
Benefits of ACIs Airport Excellence

in Safety Programme highlighted at
2nd Safety Symposium
By Christopher Miles, Head, APEX in Safety, ACI World
The ACI Safety Symposium took place
on 26 May as part of the overall program
of the World Annual General Assembly
in Seoul, Korea. A key component of the
symposium focused on the ACI Airport
Excellence (APEX) in Safety programme,
with presentations from Host Airports,
Safety Partner Airports and airports that
have become both a partner and a host.
The key message that resonated across all
presentations was that the management
of operational safety is an ongoing journey
that the whole organization must be
involved in. Through the frank and open
dialogue that an APEX review fosters, the
airport can challenge its own operational
policies to mitigate vulnerabilities and drive
strategies that will improve its performance.
The four airports that presented were
Greater Toronto Airports Authority (GTAA),
Incheon Airport (ICN), Beijing Capital
International Airport (BCIA) and Airports
of Mauritius (AML). Representing different
sizes and complexities as well as geographic
regions, all were aligned on the merits of
participation in the APEX programme.
Ms. Eun-Byul Kim of Incheon International Airport

speaks on the benefits of the APEX in Safety
programme at the 2nd Safety Symposium held in
Seoul, Korea 26 May 2014.
Romesh Bhoyroo of Airports of Mauritius

explained that the APEX review ensured that the
recently completed capital works were aligned
with international standards while also supporting
the airports commitment to becoming a
reference for safety in the region.
Ms. Cao Yajing of BCIA stated that the APEX

review allowed her airport the opportunity
to share best practices with a pool of
global experts and continue to access this
resource in the future. Jennifer Sullivan of
the GTAA felt that the APEX review offered
her airport a chance to validate their safety
performance from an outside perspective,
thereby ensuring that potential risks had
not been overlooked. Romesh Bhoyroo
of AML explained that the APEX review
ensured that the recently completed capital
works were aligned with international
standards while also supporting the airports
commitment to becoming a reference for
safety in the region. Ms. Eun-Byul Kim of
ICN, whose airport had provided resources
for APEX reviews at other airports,
reinforced that this work allowed them to
challenge their own operational practices to
deliver improvements in their airport.
The theme of cooperation to improve safety
performance and that communication on a
21
global level will deliver benefits regardless

of size or location was evident throughout
every presentation. The symposium as
a whole and the sessions on APEX were
successful as it reinforced the spirit of the
community of airports and the philosophy
that no airport will be left behind.
Airports which have completed an

APEX Safety Review in 2014
20-24 January
Sir Seewoosagur Ramgoolam
International Airport
2-6 March
Abu Dhabi International Airport
4-5 March
Toronto Pearson International Airport
(Panel/Peer Review)
31 March-4 April
Athens International Airport
Eleftherios Venizelos
4-8 May
Prince Mohammed Bin Abdul Aziz
International Airport
12-16 May
Aroport Flix Houphout-Boigny
16-20 June
Seattle-Tacoma International Airport
Jennifer Sullivan of the Greater Toronto Airports

Authority felt that the APEX review offered
her airport a chance to validate their safety
performance from an outside perspective.
To request an APEX safety review for your

airport, please contact Christopher Miles, Head,
APEX in Safety at CMiles@aci.aero.
For more information on APEX, please visit www.aci.aero/apex
High-achieving airports and

executives honoured at
ACI Asia-Pacific award ceremonies
The ACI Asia-Pacific/World Annual General
Assembly (WAGA) affords the aviation
industry the opportunity to look ahead and
discuss both opportunities and challenges
for the coming months, but it is also a time
to take stock and recognize achievements
from the past year. During WAGA 2014,
held in Seoul, Korea, ACI Asia-Pacific
recognized a number of individuals and
airports that have committed themselves to
personal improvement and the betterment
of the industry at large. The following
awards and certificates were given out
during the 9th ACI Asia-Pacific Regional
Assembly, held during WAGA on 27 May
2014.
Airport Carbon Accreditation
Six Asia-Pacific airports were presented with
Airport Carbon Accreditation certificates at
the Assembly. Airports receiving certificates
at the ceremony included:
Incheon International Airport, Korea
(Level 3, Optimisation)
Kaohsiung International Airport, Chinese
Taipei (Level 2, Reduction)
Macau International Airport, Macau
(Level 2, Reduction)
Suvarnabumi Airport, Thailand
(Level 2, Reduction)
Sharjah International Airport, UAE
(Level 1, Mapping)
Sydney International Airport, Australia
(Level 1, Mapping)
Representatives from the six airports receiving

their Airport Carbon Accreditation certificates
Airport Carbon Accreditation is

institutionally endorsed by the European
Civil Aviation Conference (ECAC) and
EUROCONTROL, and is overseen by an
independent Advisory Board that includes
representatives from the European
Commission, ECAC, EUROCONTROL,
International Civil Aviation Organisation
(ICAO), the United Nations Environmental
Programme (UNEP) and Manchester
Metropolitan University.
Independently administered by leading
global sustainability consultancy WSP,
Airport Carbon Accreditation has established
itself as the airport industrys global
standard for carbon management. In
Europe, 82 airports in 24 countries are
currently certified at one of the 4 available
levels of certification (Mapping, Reduction,
Optimisation and Neutrality), including 16
that are carbon-neutral. Combined with the
certification of 16 airports in the Asia-Pacific
region of ACI and 1 airport in ACI Africas
region, the programme now comprises 99
certified airports, including some of the
23
best-known and renowned airport brands

in the world. For more information about
Airport Carbon Accreditation, visit www.
airportcarbonaccreditation.org.
Human Resources Excellence
Recognition
The Human Resources Excellence
Recognition programme aims to recognize
Asia-Pacific airports with outstanding
achievements in HR management. The
program was first launched in 2013 with
the objective of promoting professional
excellence in Airport HR management. The
results of the latest round of recognition for
Human Resources excellence at Asia-Pacific
airports are as follows:
Gold:
Queensland Airports Limited
Silver:
Changi Airport Group (S) Pte Ltd
Bronze:
Adelaide Airport Ltd
Honourable Mention:
Brisbane Airport Corporation
Representatives from the four airports receiving

recognition for excellence in Human Resources
with Tan Sri Bashir Ahmad Abdul Majid, Managing
Director, Malaysia Airports Holdings Berhad and
Immediate Past President, ACI Asia-Pacific, along
with the panel of judges at the Human Resources
Excellence Recognition ceremony
Kazunori Ishida (centre right) receiving his

trophy and certificate from Kerrie Mather, Chair
of the panel of judges and CEO of Sydney
Airport (far left), Tan Sri Bashir, Managing
Director, Malaysia Airports Holdings Berhad
and Immediate Past President, ACI Asia-Pacific
(centre left) and Angela Gittens, Director
General, ACI World (far right).
Young Executive of the Year

Kazunori Ishida from Narita International
Airport Corporation, the ACI Asia-Pacific
Young Executive of the Year, was invited to
make a presentation at the 9th ACI AsiaPacific Regional Assembly, held during
WAGA on 27 May 2014. He was awarded
with a scholarship to attend the global ACIICAO AMPAP programme fellowship courses
and given complimentary tickets to attend
the Assembly, as well as a cash reward and
a trophy.
The ACI Asia-Pacific Young Executive Award
is about honouring and recognizing young
executives in the region who contribute
innovative solutions to aviation industry
challenges. The outstanding young airport
executive who contributes the best research
paper on a selected topic is honoured as the
ACI Asia-Pacific Young Executive of the Year.
ACI Asia-Pacific announces new

President and Board of Directors
ACI Asia-Pacific is pleased to announce the results of the ACI Asia-Pacific Board election, which took place
at the 9th ACI Asia-Pacific Regional Assembly meeting, held on 27 May 2014 in Seoul, Korea.
The following members of the ACI Asia-Pacific Executive Committee were elected for a two-year term with
immediate effect:
Second Vice
President
President
First Vice President
Dennis Chant
Lee Seow Hiang
Managing Director
CEO
Queensland
Airport Limited
Changi Airport
Group
Second Vice
President
Secretary Treasurer
Immediate Past
President
PS Nair
Rodolfo Echeverria
CEO
CFO
Tan Sri Bashir

Ahmad Abdul Majid
Delhi International
Airport (P) Limited
Airport
International
Group, Jordan
Kerrie Mather
CEO
Sydney Airport,
Australia
Managing Director
Malaysia Airports
Holdings Berhad
Dennis Chant has been a Regional Board Director since October 2004. In July 2008, he was appointed as
Secretary Treasurer. Commenting on his new role as ACI Asia-Pacific President, he said: It is my honour
to be elected as President of ACI Asia-Pacific and I thank our members for their enormous support. I will
be working closely with other Board Directors and the Regional Office and together, I hope we will bring
the organization to new heights.
On behalf of the new Board and all members, I wish to thank our outgoing President Tan Sri Bashir,
Managing Director of Malaysia Airports Holdings Berhad, for his leadership and guidance, Chant
continued. Tan Sri Bashir has been a great friend and mentor and we were greatly inspired by him in the
last four years. I look forward to his continuous guidance and contribution as he will continue to serve ACI
Asia-Pacific as Immediate Past President.
Patti Chau, Regional Director of ACI Asia-Pacific, said: I wish to congratulate all elected members of
the Board. The Regional Office would like to thank the guidance from our outgoing President Tan Sri
Bashir, together with the other Board Members, in developing ACI Asia-Pacific to become the association
in the region that truly advances members collective interests and acts as the voice of the airports. I
am confident that this new Board composition will bring new insights to the development of the airport
industry in the Asia-Pacific Region.
The ACI Asia-Pacific Regional Board is a governing body which determines the overall development
strategy of ACIs Asia-Pacific region. The Board comprises 23 aviation business leaders across the region.
For a full list of ACI Asia-Pacific Regional Board members, please visit www.aci-asiapac.aero.
25
Attracting airport professionals

By Kevin Caron, Head, Global Training & Human Resources, ACI World
ACI member airports continue to strive

and innovate when it comes to attracting,
developing and promoting their team
of professionals. The end goal of these
activities is to ensure that airports meet the
future needs of the communities they serve
and those of the broader commercial air
transport industry.
A well-defined Human Resources plan needs
to be coordinated by HR professionals that
are viewed as strategic partners/advisors
to the executive leadership. Additionally,
this plan has to be linked to, and created in
line with, the airports long-term vision and
mission as articulated in its strategic plan.
The demand for quality talent will continue
to be high for airports, and employer
branding offers an HR strategy that can
fill those talent gaps and combat skill
shortages.
The demand for quality

talent will continue to
be high for airports, and
employer branding offers
an HR strategy that can
fill those talent gaps and
combat skill shortages.
Talent attraction
Historically, airports have not widely been
known as providing careers; indeed,
many on the outside are unclear as to the
important role the airport organization
plays within the local community and
worldwide. I have witnessed this on
many occasions, either while teaching
or speaking at conferences, when I ask

airport professionals to raise their hand
if, in school, they had thought about a
career at an airport. To date Ive only had
five people raise their hands. Why is this?
We all know that airports provide both
rewarding and challenging careers, but until
recently we have not excelled at making
ourselves known as choice employers. This
is achieved by recruitment marketing, also
known as employer branding.
Employer branding
Employer branding has emerged as a way
for HR professionals to promote the airport
organization to prospective candidates.
HR can accomplish this through the use of
branding, targeting, lead generation and
more to build the airport organizations
name and product, and to spread the
word at local schools and universities, for
example, or at trade fairs or any number of
other promotional channels.
The issue here is that most HR professionals
possess little experience as marketers. To
begin, HR professionals can team up with
the airports marketing department, which
will have extensive strategic marketing
experience. The HR and marketing
team can work on messaging before the
organization starts looking for talent. In
this way, marketing-minded staff can offer
insight into how a message appears to
different audiences, such as a future safety
officer or air service development manager.
Indeed, when it comes to attracting
talent, collaboration between the HR and
marketing teams of an airport can be a
powerful tool. In fact, recent research

indicates that some major non-aviation

companies are combining their HR and
marketing departments as they commit
to creating an industry-leading employer
brand. For airports specifically, the aim
should be to provide a stellar place to work
and let people know about the airport
organizations positive work culture.
A recent study from employer ranking site
Glassdoor reveals that reputation is key
when recruiting:
75% of hiring managers say that
reputation affects recruiting.
83% percent of job seekers are wary of
working for a company with a negative
reputation.
55% of job candidates say they would
reconsider their job application if the
company had negative press.
The notion that a candidate who did not
get the position at your airport is nothing
to worry about no longer works. HR
professionals, along with their colleagues in
other departments, should have a goal to
create fans, or airport brand ambassadors,
out of everyone with whom the organization
comes in contact.
When it comes to
attracting talent,
collaboration between the
HR and marketing teams
of an airport can be a
powerful tool.
One element in a wide range of
strategic HR tools
Going beyond visibility and reach, employer
branding also focuses on the candidate
experience and how it can reflect back on

the airport organization.
As HR professionals implement these
marketing tactics in their everyday
processes, they will find that the benefits
of strategic recruitment marketing prove
valuable. When the airports marketing and
HR work together, they can craft a cohesive
message and brand. Once established, they
can spread the word and attract candidates,
fans and customers.
With todays tools, HR professionals can
track their success with various outlets
and techniques, allowing each airport
organization to tailor their efforts to most
effectively reach their relevant audience. A
comprehensive employer branding strategy
requires considerable coordination between
the HR and marketing departments of an
airport, but the results are well worth it;
in the end, it is our people that make us
successful.
Airport
Human Resources
Management
Maximise your most valuable asset - your people
- by enhancing your HR strategies and leadership
contribution. This course will help you learn how
to create a high performance airport organization
by making your existing HR strategies more
effective and developing the key leadership
skills necessary to manage your airports future
changes and challenges.
For more information click here.
Airport
Operations
Diploma
Programme
The Programme is
exclusively available ONLINE
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS

Did You Know?
The Airport Operations Diploma Programme provides airport professionals with a broad understanding
of airside operations, terminal and landside operations and business operations in order to empower them
with the knowledge to successfully address the operational and business needs of 21st century airports.
Programme Structure
The Programme consists of three self-paced online courses:
Airside Operations Terminal and Landside Operations Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame.
To register for the Airport Operations Diploma Programme visit www.olc.aero or contact enrolments@olc.aero
For more information on ACI Global Training visit www.aci.aero/training or contact training@aci.aero
27
ICAO studies airport

community engagement
By Xavier Oh, Senior Manager, Environmental Protection, ACI World
Many airports have learned the advantages

of engaging with their communities,
whether through annual or environmental
reports, websites detailing sustainability
initiatives, public meetings or community
liaison groups. Indeed, airports are a vital
element of the communities in which they
operate and creating an open dialogue
benefits both parties, especially where
environmental initiatives are concerned.
This type of engagement may be related
to specific expansion projects or to provide
general operational information, and the
efforts might be required by regulation or
conducted on a voluntary basis. The airport
operator is usually the primary point of
contact, but other aviation stakeholders
airlines, ANSPs, pilots groups, the civil
aviation authority, governmental bodies,
individuals, community groups, and tourism
and environmental groupswill usually be
involved.
Whether related to expansion or ongoing
operations, environmental issues can
dominate the concerns of the community.
Noise is usually the most important issue
of concern for residents. Environmental
authorities are normally focused on local
air quality, the quality of water (especially
storm water flowing off the airport site),
and land and soil contamination. Other
issues generally of concern to locals can

include greenhouse gas emissions, ground
transport and traffic congestion, solid waste
management and recycling, safety and
security, habitat and wildlife, and heritage,
archaeological and cultural issues.
Increasingly, airports are recognizing
that they need permission to grow (PTG)
in order to address future demands for
air transport. This may be in the form of
a building consent for a new terminal,
but more often than not PTG from a
community might come in the form of
general community support, or even simply
an absence of complaint or opposition to
expansion proposals.
Earning PTG can be a long process.
The airport operator needs to establish
its sustainability credentialsnamely
sound track records on environmental
management, economic competence
and social responsibility. Community
engagement needs to occur at many
levels and the focus should be on keeping
stakeholders informed and maintaining
avenues for community members to
respond and feel engaged in decisionmaking processes. In short, the community
should be seen as an important partner in
any airports plans for the future.
Community engagement needs to occur at many

levels and the focus should be on keeping
stakeholders informed and maintaining avenues
for community members to respond and feel
engaged in decision-making processes.
29
ICAO focuses on helping airports

engage their communities
At its 9th meeting in 2013, ICAOs
Committee on Aviation Environmental
Protection (CAEP) agreed to a new work
item to develop a document on best
practice case studies and lessons learned to
assist States and the aviation industryin
particular airports, airlines and ANSPsto
engage local communities and address their
concerns regarding aircraft operational
noise and emissions, and aviation
operations in general.
A survey questionnaire has now been
launched to collect case studies on airport
community engagement. This survey
can be completed online at http://www.
surveygizmo.com/s3/1618400/CommunityEngagement-Survey. It can also be
downloaded, completed and submitted as a
Microsoft Word document by accessing the
same web page.
ACI member airports are now invited and
encouraged to submit case studies to
ICAO with a target completion date of 17
October 2014. Other aviation stakeholders
and interest groups, including community
groups and NGOs, are also invited to add to
the cases being collected.
The proposed ICAO circular on airport

community engagement will complement
ICAOs Guidance on the Balanced Approach
to Aircraft Noise Management. The manual
focuses of four pillars generally out of the
control of most airport operators: reduction
at source, land-use planning, operational
procedures and operating restrictions.
Data and case studies on community
engagement will assist airports and
aviation stakeholders when developing their
engagement strategies.
And of course, ACI will continue to work
in parallel with ICAO and other industry
stakeholders for the long-term benefit
of airports around the world. On the
environmental front specifically, the Airport
Carbon Accreditation initiative, originally
developed by ACI EUROPE, has expanded
to cover the Asia and Africa regions.
Additionally, ACERT, ACIs carbon emissions
tracking tool developed in cooperation
with Transport Canada, is available for
free to any airport looking to work toward
its Airport Carbon Accreditation certificate
or simply wishing to track and potentially
reduce carbon emissions.
For more information on the Airport Community
Engagement Survey, please email: xoh@aci.aero
2014 ACI North America Annual

Conference and Exhibition to feature
expert speakers and robust tradeshow
The 2014 ACI North America (ACI-NA)

Annual Conference and Exhibition in
Atlanta, GA is shaping up to be one be of
ACI-NAs best, featuring an exciting lineup
of speakers headlined by Keynote Speaker,
Pulitzer Prize winning New York Times Staff
Writer and best-selling author Charles
Duhigg. Other notable speakers include
Richard H. Anderson, CEO, Delta Air Lines,
and CNN Anchor Richard Quest.
This years Closing Night Event will be held
on Tuesday, 9 September instead of on a
Wednesday at the soon-to-be-open College
Football Hall of Fame, with the conference
ending midday Wednesday, 10 September.
As of 16 June, approximately 90% of
exhibitor booth space on the showfloor
has been filled. Interested parties are
encouraged to register now at www.annual.
aci-na.org.
Delta Air Lines CEO Richard H. Anderson

will offer a keynote address on 10
September at the 2014 ACI North America
Annual Conference and Exhibition
Plan now to join the

premier event for airport
industry professionals.
Come and learn
what industry leaders
are doing to stay ahead.
ACI-NA strives to provide members with the tools

they need to better serve this continually growing industry.
Make your plans now to:

Network with your
industry peers
Attend informative
education sessions
Meet with leaders in the

airport industry
See the latest and most

innovative products and
services in our exhibit hall
Build relationships
annual.aci-na.org
31
ACI North America Chairman Reis

testifies before House Aviation
Subcommittee on airport financing
Charge (PFC) cap would only be an unnecessary
hit to airfare sales.
According to Reis testimony, PFCs are essential to
the necessary safety and structure improvements
that the average 40-year-old airport facilities in
the U.S. need to make the traveler experience
safer and less congestedand right now, the cap
established 14 years ago isnt cutting it.
(from left) AAAE President and CEO Todd Hauptli;

ACI-NA President and CEO Kevin M. Burke;
and ACI-NA Chairman Mark Reis, Managing
Director of Seattle Tacoma International Airport,
following the hearing
ACI North America (ACI-NA) Board Chairman
Mark Reis, Managing Director of SeattleTacoma International Airport, made the
case for modernizing U.S. airport financing
during a hearing on 18 June before the
Aviation Subcommittee of the U.S. House of
Representatives Transportation and Infrastructure
Committeeand responded to claims from airline
representatives that raising the Passenger Facility
Airlines claimed that a raise will discourage

passengers from buying plane tickets, but did not
to acknowledge that they rely on the benefits of
the PFC as well. In fact, those dollars go towards
the very terminals the airlines use, Reis said on
behalf of ACI-NA.
Despite the fact that Seattle-Tacoma is a major
hub for one of the large U.S. airlines, Reis said
hes in favor of a higher PFC cap largely because
of the benefit to small airports that have to
greatly rely on federal grants. With the increased
funding from PFCs for large airport improvement
projects, more grant funding would be freed up
for smaller airports to allow them to compete for
more federal dollars.
View Reiss full testimony on the ACI-NA website.
ACI_AirportEconRegs_ACIMonthlyReport.pdf
4/23/14
11:54 AM
2013 ACI Airport Economics Report

Global indicators and analyses for over 680 airports,
representing 70% of the world's passenger traffic.
CM
MY
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CMY
AVAILABLE FOR PURCHASE NOW

In its 18th edition, the report provides an invaluable measure of the
airport industry's 2012/2013 financial and economic performance
based on an annual data survey of the world's airports.
For a more in depth look, with detailed analytical sections and
performance indicators, preorder the Comprehensive Report.
For more information or to purchase your comprehensive copy visit:
www.aci.aero/Publications/New-Releases or +1 514-373-1200
33
Airports testify before U.S.

Congress on airport security
In the wake of the November 2013 shooting at
Los Angeles International Airport and recent
Transportation Security Administration (TSA)
reports of numerous firearms being discovered
in passengers carry-on bags, airport security
continues to be a critically important aspect of US
travel.
In late May, representatives of ACI North America
(ACI-NA) member airports testified on the
importance of airport securityand what the
federal government can do to aid airports in their
never-ending mission to enhance the safety and
security of airports.
Mike Landguth, President and CEO of RaleighDurham International (RDU), and Frank Capello,
Director of Security for Ft. Lauderdale Hollywood
International (FLL) and Second Vice Chair of the
ACI-NA Public Safety and Security Committee,
testified at the House Transportation Security
Subcommittee hearing, Lessons from the
LAX shooting: Airport and law enforcement

perspectives.
Landguth and Capello both stressed the unique
security situation and response plans at their
airportsand the collaborative relationships they
have with TSA and their local law enforcement
officials. Capello called for airports to develop
their own plans and have TSA review them,
and Landguth stressed that airport tenants
and passengers should be a key consideration
in emergency plans. Capello said the amount
airports are reimbursed for providing law
enforcement support of TSA screening operations
has decreased significantly over the last several
years, and Landguth stated that airports
responded aggressively to the LAX shooting and
leverage local/federal partnerships to enhance
security. Both also said that security is a primary
consideration when airports commence the facility
planning and design process.
Signing Ceremony between Airports of

Thailand and Munich Airport in Seoul
Two ACI member airport companies;
Airports of Thailand (AOT) and Munich
Airport agreed to intensify/to start
close cooperation in the fields of ORAT
(Operational Readiness and Airport
Transfer) as well as the design review
of new terminal expansion projects,
which includes terminal simulation at the
Suvarnabhumi (Bangkok) and Phuket
airports.
The signing ceremony of the cooperation
agreement took place on 27 May during the
ACI World Annual General Assembly 2014 in
Seoul.
The two Airport companies have also been
Sister Airport since 2009.
Dr Michael Kerkloh, President and CEO, Munich Airport

and Miss Sasisubha Sukontasap, Senior Vice President,
Corporate Strategy representing AOT signed the
agreement (middle of photo). They were witnessed by
Mrs. Monrudee Gettuphan, Director General, Foreign
Affairs, AOT (left) and Theresa Fleidl, Vice President,
Human Resources Marketing and Head of Sister Airport
Office, Munich Airport (right)
New from ACI

The ACI Guide to Airport Security
Assessment of Human Factors in Checkpoint Security
Developed to equip airports security

teams with a deeper understanding
of human factors that contribute to
effective passenger screening.
Covers organization structures and
work processes, the technology
component and the interface
between man and machine and
how to optimize the screening
checkpoints working environment.
The ACI Guide to Airport Security

Assessment of Human Factors in Checkpoint Security
Includes leading industry practices

and assists airports benchmark their
strengths and weaknesses.
For more information or for a preview of the document, please visit http://www.aci.aero/Publications/New-Releases
www.aci.aero
+1 514 373 1200
35
2014 ACI GLOBAL TRAINING COURSES

GSN 2: Airside Safety and Operations
This course has been designed to give an overview of all aspects of Airside Safety and Operations. It will provide essential
guidance to airport managers and staff on best practices, the latest technology, new equipment and procedures and
regulations which are applied to the safe and efficient operation of the airside environment. More information
Dates
Location
Member/WBP Price
Non-Member Price
28 July-01 August 2014
Johannesburg
$ 1,450 USD
$ 2,100 USD
Managing Service Quality at Airports (in Spanish)

The main objective of this training module is to equip managers with the knowledge, skills and tools to manage service
quality effectively at an airport.
The course will adopt a holistic approach to the issue, drawing on industry best practices and using case studies and
practical exercises to show how theory has been put into practice at the leading airports. Participants will learn how to use
the Airport Service Quality (ASQ) programme tools as part of a service improvement strategy. More information
Dates
Location
Member/WBP Price
Non-Member Price
05-07 August 2014
Panama City
$ 950 USD
$ 1,400 USD
GSN 6: Aerodrome Safety Compliance and Auditing

Auditing is an essential part of an effective Safety Management System. This course has been developed to give
Aerodrome Safety and Compliance Staff the knowledge and competence to undertake audits of their own safety
procedures, infrastructures and equipment, as well as other organisations operating at their aerodrome.
The course will also involve a practical exercise on the airfield, giving delegates the excellent opportunity to experience
auditing techniques on a live aerodrome whilst being coached to ensure best practices in accordance with International
Standards and Recommended Practices. More information
Dates
Location
Member/WBP Price
Non-Member Price
1115 August 2014
Kuala Lumpur
$ 1,450 USD
$ 2,100 USD
Introduction to the Airport Business

The Introduction to the Airport Business course has been designed to give the participants a comprehensive overview
about all essential areas of an airport. By focusing on the airport as a key element in the aviation value chain, participants
will obtain a wider picture of the interrelations between the partners involved in making air transport an efficient and save
form of transportation. The course gives a spotlight view on the fundamental elements of airport infrastructure, operations
and management. More information
Dates
Location
Member/WBP Price
Non-Member Price
24-26 August 2014
Abu Dhabi
$ 950 USD
$ 1,400 USD
training@aci.aero / +1 514 373 1200
37
Last update: 25 June 2014
Global Training
Course Calendar 2014
2014 COURSE CALENDAR

(July-December)
ACI Global Training 2014
Date
Course
Programme
Location
Country
Member/ WBP
price (USD)
Language
Non-member price
(USD)
ONLINE
04-12 Aug-Sept
Online - Airport Environmental Management*
Environment
28-01
04-08
29-03
July-August
August
Sept-Oct
GSN 2 - Airside Safety and Operations

GSN 3 - Emergency Planning and Crisis Management
GSN 6 - Aerodrome Safety Compliance and Auditing
Safety
Safety
Safety
11-15
24-26
31-04
14-18
15-17
22-26
22-26
28-02
12-16
13-17
13-17
19-21
27-29
27-31
16-18
16-20
17-21
23-25
23-27
24-28
24-28
07-09
August
August
Aug-Sept
September
September
September
September
Sept-Oct
October
October
October
October
October
October
November
November
November
November
November
November
November
December

Introduction to the Airport Business
GSN 4 - Working with Annex 14
GSN 1 - Safety Management Systems
Managing Service Quality at Airports
Advanced Airport Operations
Apron Management
Airport Environment Management*
Airport Human Resource Management *
Airport Carbon Management
Airport Energy Management
GSN 5 - Advanced SMS
Airport Leadership Workshop
Airport Master Planning
Airport Route Development & Marketing
GSN 1 - Safety Management Systems
Airport Communications and Public Relations*
Wildlife Hazard Prevention and Management
Safety
Economics
Safety
Safety
Facilitation
Safety
Safety
Environment
Safety
Other
Safety
Environment
Environment
Safety
Other
Safety
Other
Economics
Safety
Safety
Other
Safety
01-05
08-12
22-24
29-03
29-03
06-08
06-10
06-10
13-17
20-22
27-31
03-07
10-14
17-19
26-28
September
September
September
Sept-Oct
Sept-Oct
October
October
October
October
October
October
November
November
November
November
Apron Management
Security & Facilitation
Airport Ground Handling Regulations & Slots
ACI/ICAO Aerodrome Certification*
Airport Route Development and Marketing
Airport Enterprise Risk Management
GSN 1- Safety Management Systems
Airport Social Media and Marketing
EASA Implementing Rules for Aerodromes
Airline Management for Airport Professionals*
Passengers with Reduced Mobility Workshops
Airport Collaborative Decision Making (A-CDM)
Safety
Security
Other
Safety
Safety
Economics
Other
Safety
Safety
Economics
Safety
Economics
Safety
Facilitation
Safety
05-07
08-12
August
September
Managing Airport Service Quality at Airports

Security and Facilitation
Facilitation
Security
15-19
29-03
01-03
13-17
September
Sept-Oct
October
October
Airport Revenue Generation*

Airport SMS Implementation*
Victim Support and Media Management
ACI/ICAO User Charges*
Economics
Safety
Safety
Economics
Africa
Asia Pacific
Europe
Latin America
Online
Online
English
1,600.00 $
2,400.00
Johannesburg
Johannesburg
Johannesburg
South Africa
South Africa
South Africa
English
English
English
$
$
$
1,450.00 $
1,450.00 $
1,450.00 $
2,100.00
2,100.00
2,100.00
Kuala Lumpur
Abu Dhabi
Abu Dhabi
Abu Dhabi
Hyderabad
Incheon
Beijing
Abu Dhabi
Abu Dhabi
Kuala Lumpur
Abu Dhabi
Abu Dhabi
Beijing
Kuala Lumpur
Abu Dhabi
Abu Dhabi
Incheon
Abu Dhabi
Abu Dhabi
Hyderabad
Kuala Lumpur
Abu Dhabi
Malaysia
UAE
UAE
UAE
India
South Korea
China
UAE
UAE
Malaysia
UAE
UAE
China
Malaysia
UAE
UAE
South Korea
UAE
UAE
India
Malaysia
UAE
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
1,450.00
950.00
1,450.00
1,450.00
950.00
1,450.00
1,450.00
1,600.00
1,450.00
1,600.00
1,450.00
950.00
950.00
1,450.00
2,250.00
1,450.00
1,450.00
950.00
1,450.00
1,450.00
1,600.00
950.00
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
2,100.00
1,400.00
2,100.00
2,100.00
1,400.00
2,100.00
2,100.00
2,400.00
2,100.00
2,400.00
2,100.00
1,400.00
1,400.00
2,100.00
2,250.00
2,100.00
2,100.00
1,400.00
2,100.00
2,100.00
2,400.00
1,450.00
Athens
Bucharest
Zagreb
Dublin
Bucharest
Krakow
Istanbul
Riga
Bucharest
Dublin
Dublin
Athens
Zagreb
Bucharest
Istanbul
Greece
Romania
Croatia
Ireland
Romania
Poland
Turkey
Latvia
Romania
Ireland
Ireland
Greece
Croatia
Romania
Turkey
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
1,450.00
1,450.00
950.00
2,000.00
1,450.00
950.00
950.00
1,450.00
1,450.00
950.00
1,450.00
1,600.00
1,450.00
950.00
950.00
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
2,100.00
2,100.00
1,400.00
2,000.00
2,100.00
1,400.00
1,400.00
2,100.00
2,100.00
1,400.00
2,100.00
2,400.00
2,100.00
1,400.00
1,400.00
Panama City
Panama City
Panama
Panama
Spanish
Spanish
$
$
950.00 $
1,450.00 $
1,400.00
2,100.00
Montreal
Nashville
Montreal
San Francisco
Canada
USA
Canada
USA
English
English
English
English
$
$
$
$
1,600.00
1,600.00
950.00
2,600.00
2,400.00
2,400.00
1,400.00
2,600.00
North America
*This course can be taken as an elective for the Airport Management Accreditation Programme (AMPAP)
**Course availability and dates subject to change. Please visit our website for the most up-to-date information: http://www.aci.aero/Global-Training
For more information on ACI Global Training, please contact:

training@aci.aero / +1 514 373 1200
$
$
$
$
Best Practices
ICAO SARPs
Shared Expertise
Global Network
AMPAP
The Hallmark of Excellence in Airport Management
Premier Sponsor
Media Partner
Contact
info@iap.aero
AMPAP Administrator
39
EVENTS CALENDAR
7-10 SEPTEMBER 2014
ACI North America Annual Conference
& Exhibition
20-22 OCTOBER 2014

ACI Asia-Pacific Small and Emerging
Airports Seminar
Atlanta, GA, USA

www.annual.aci-na.org
Bali, Indonesia
www.aci-asiapac.aero
17-19 SEPTEMBER 2014

The Trinity Forum
3-5 NOVEMBER 2014

ACI EUROPE & ACI Asia-Pacific
Airport Exchange
Taipei
www.trinity2014.com
6-9 OCTOBER 2014

ACI-NA Public Safety & Security Fall
Conference
Arlington, VA, USA
http://www.aci-na.org/event/4309
12-14 OCTOBER 2014

ACI Africa Region Annual Assembly,
Conference & Exhibition
Durban, South Africa
www.aci-africa.aero/Events
Paris, France
www.airport-exchange.com
8-11 NOVEMBER 2014

ACI Latin America-Caribbean
Assembly, Conference & Exhibition
Cancun, Mexico
www.aci-lac.aero/Events
1-3 DECEMBER 2014

ACI EUROPEs Airport Leadership
and Change Management Summit &
Exhibition
Munich, Germany
http://www.airport-leadership.com/
For a complete list of events visit us online at:

www.aci.aero/events
For more information email:
events@aci.aero
ACI Welcomes New

World Business Partners
Friedmann Pacific Asset Management Limited
Region: ACI Asia-Pacific
Level: Medium
Address:
28F Far East Finance Centre
16 Harcourt Road, Admiralty
Hong Kong
Website: http://www.fpigp.com/en/corp.html
Email: sophiawang@fpigp.com
Phone: +852 66 20 6894
Contact: Ms. Sophia Wang
Friedmann Pacific Asset Management Limited (FPAM) is an internationalized investment and asset
management company which actively invests in industry projects of strategic importance. With a primary
presence in Asia and Europe, FPAM aims to create superior investment return for investors as well
as drive the growth of the real economy of the region invested in. Major businesses of FPAM include
aircraft leasing; leasing and structured finance; and direct investment and private equity focusing on
infrastructure. FPAM also has an interest in owning, operating and investing in airports and related assets
and businesses. As of December 2013, the total assets of FPAM reached US$1.7 billion.
Safran Morpho
Region: ACI Asia-Pacific
Level: Large (Affiliate)
Address:
11 Boulevard Gallieni
Issy Les Moulineaux
92445
France
Website: www.morpho.com
Email: christine.riveau@morpho.com
Phone: +33 158 11 7687
Contact: Mrs. Christine Riveau, Deputy VP New Ventures
MORPHO is the Security division of SAFRAN, an international high-technology group operating in
Aerospace, Defense and Security. MORPHO is a world leader in multi-biometric technologies (fingerprint,
iris, face), smartcards, secure transactions, identity management, and detection equipment for explosives
and narcotics. In the airport market, the company is particularly active in border control and detection
solutions.
41
ACI Welcomes New

World Business Partners
ICRAVE
Region: ACI North America
Level: Silver
Address:
1140 Broadway
First Floor
New York, NY 10001
Website: www.icrave.com
Email: sarah@icrave.com
Phone: (646) 812-7084
Contact: Ms. Sarah Nelkin, Development Director
ICRAVE is a New York-based experiential design and branding studio that reimagines built and digital
environments. At the forefront of redefining the modern airport and travel experience, the firm has been
activating terminal gates with design concepts for F&B or concession spaces in airports across North
America since 2007.
RDG Concessions, Inc.

Region: ACI North America
Level: Gold
Address:
2104 Adams Ave.
San Leandro, CA
94577
Website: www.RDGTravel.com
Email: ralph@rdgconcessions.com
Phone: (510) 569-7969 x1011
Contact: Mr. Ralph Glenn, President
RDG Concessions utilizes over 30 years of domestic and international retail travel experience to design
quality travel merchandise and accessories that are tailored to the specific needs of the traveler, all at a
price that both the cost-conscious and value-added traveler appreciates and enjoys.
For more information on the World Business Partners (WBP) Program
visit: www.wbp.aero
For a complete listing of ACIs World Business Partners (WBP)
visit: www.wbp.aero/directory
Regional World Business Partner Contacts

ACI WBP AFR
Contact: Ali Tounsi
Email: atounsi@aci-africa.aero
Website: www.aci-africa.aero
ACI WBP ASIA-PAC
Contact: Yulim Lee
Email: yulim@aci-asiapac.aero,
wbp@aci-asiapac.aero
Website: www.aci-asiapac.aero
ACI WBP EUR
Contact: Yulia Plyusnina
Email: Yulia.Plyusnina@aci-europe.org
Website: www.aci-europe.org
ACI WBP LAC
Contact: Javier Martinez
Email: jmartinez@aci-lac.aero
Website: www.aci-lac.aero
ACI WBP NA
Cassandra Lamar
Email: clamar@aci-na.org
Website: www.aci-na.org
Watch Us on YouTube:
www.youtube.com/AirportsCouncilWorld
We encourage members to submit any interesting videos of airports or airport
related events to us, which we will make available on our YouTube Channel.
Contact:
Brent Taylor
Manager, Digital Marketing & Communications
ACI World
btaylor@aci.aero
ACI_EconRegs_ACIMonthlyReport_8-21.pdf
8/21/13
8:51 AM
The ACI Guide to

Airport Economic Regulation
CM
MY
CY
CMY
AVA I L A B L E F O R P U R C H A S E N O W
A guide to help airports understand models, criteria and best
practices in the implementation of economic regulation as
they relate to an airports vision and objectives.
Call +1 514 373 1200 to place your order now

For more information or to purchase your copy, visit www.aci.aero/publications/new-releases
43
Policies and
Recommended
Practices Handbook
2009
ACI ANNUAL
WORLD AIRPORT TRAFFIC REPORT
A COMPREHENSIVE ANALYSIS OF TRENDS AND DATA IN AIRPORT TRAFFIC
Over 1500 Airports More than 150 Countries
SEVENTH edition | November 2009

Airports Council International, Geneva | PO Box 16, Geneva Airport, 1215, Geneva, Switzerland
aci@aci.aero | www.aci.aero
COVERAGE OF DETAILED AIRPORT TRAFFIC STATISTICS, THEMATIC AREAS INCLUDING

PASSENGERS, CARGO AND AIRCRAFT MOVEMENTS, AND NEW SECTIONS.
2012 Economics Report Final Cover with 3mm bleeds.pdf 1 2/27/2013 4:06:55 PM
WILDLIFE HAZARD MANAGEMENT
2012
HANDBOOK
Second Edition 2013
CM
MY
CY
CMY
ACI Publications Catalogue

2013
Click here to download our

Publications Catalogue.
publications@aci.aero
2012-2013
MEMBER
DIRECTORY
WORLD AIRPORTS
WORLD BUSINESS PARTNERS
The
voiceof the
worlds
airports
Apron Markings
and Signs
HANDBOOK
2nd Edition 2009
ACI Best Industry Practice

Safety Management System
(SMS) Gap Analysis
and Audit Tool
Authors:
ACI Operational Safety Sub-Committee
May 2010
> Airport World 3 2014

Now available online
The magazine of the Airports Council International
In this issue
In the spotlight: Airport Service Quality (ASQ)

Airports: Ferrovial Aeropuertos & Sabiha Gken
Special report: Investing in Africa
Plus: Airport design, seating & advertising
Click to view
the full version
Follow us on
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45

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AIRPORTS

ACI World Report July 2014

Click on a Map to Visit

ACI Latin AmericaCaribbean

ACI North America

Join our Group on LinkedIn

Visit Us on the Web

ACI World Report July 2014

Message from Angela Gittens

the recognition of safety as our top

Exhibition concluded on 28 May 2014 in

priority and the ongoing importance of

Seoul, Korea and Im pleased to say that

speaking with one industry-wide voice

the event exceeded all expectations, both

where safety is concerned;

in terms of attendanceit was our largest

the continuation of our work with ICAO,

the quality of the overall experience. From

ATAG, IATA, CANSO and other industry

expert speakers and informative discussion

organizations to ensure that airports

topics to innovative exhibitors and a host of

are taken into account during policy

networking opportunities, attendees were

able to get involved in shaping the future of

the importance of promoting diversity

Focused on the theme Airports: Serving

generation of airport professionals;

the customer and the community, the

the reaffirmation of ACIs commitment

the audience solutions. More importantly,

to developing and growing the worldwide

though, participation was high. From the

community of airports through, among

pre-conference Safety Symposium and

other things, knowledge sharing;

World Human Resources Forum to sessions

a continued concentration on passenger

regulation and remaining resilient in the

service excellence and understanding

face of challenges, there were many times

passenger perceptions as vital to airports

when I saw the panels take on a life of their

continued success; and

own as participants brought their unique

the celebration of a decade of

ACI Members supported a number of

assisting airport operators in their pursuit

resolutions that have the customer and the

of customer service excellence.

community at their core, including:

ACI World Report July 2014

CONTINUED FROM THE PREVIOUS PAGE

To add to the above, it is also important to

2013 ACI Airport Economics Report was

note that the ACI World Governing Board

released and is available for order here.

approved ACI Recommended Practice

The 2013 ACI World Annual Traffic Report

600A14: Airport Safety Performance

(WATR) Excel dataset is also now available,