ACIS-ACSS Credential Guide V1

Professional Credential Guide
Avaya Certified Implementation Specialist (ACIS)

Avaya Certified Support Specialist (ACSS)
March 26, 2012
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March 26, 2012 V2
Purpose:
This guide provides background and planning information for the Avaya Certified
Implementation Specialist (ACIS) and Avaya Certified Support Specialist (ACSS)
credentials.
Information in the document is presented as of March 26, 2012 unless noted otherwise.
For the latest information on the Avaya ACIS and ACSS credential program and the
training curriculums that support it, log-in to the Avaya Learning Center www.avayalearning.com. On the Avaya Certification Program landing page you will find:
Complete Credential Curriculum Maps with Training Course availability and pricing
Certification Learning Partners
Credential Program Policies and Procedures
How to register to take an Avaya credential exam at Pearson VUE Testing Centers
News Highlights covering the most recent enhancements to Avaya Learning
Center offerings and Avaya Credential Program.
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March 26, 2012 V2
Table of Contents
1.
2.
3.
4.
5.
5.1
5.2
6.
7.
7.1
7.2
7.3
7.4
Avaya Professional Credential Program Overview.............................................. 4

Avaya Certified Implementation Specialist (ACIS) Description ........................... 4
Avaya Certified Support Specialist (ACSS) Description ...................................... 5
Avaya ACIS and ACSS Credential Structure ...................................................... 5
Avaya Implementation and Support Credentials ................................................. 7
Credential Portfolio Overview .............................................................................. 7
ACIS and ACSS Certification Plan-of-Record...................................................... 8
Preparing For and Scheduling Avaya Certification Exams .................................. 9
ACIS and ACSS Core Training Course Curriculum Maps ................................. 10
Small and Medium Enterprise (SME) Communications ..................................... 11
Unified Communications .................................................................................... 12
Contact Center ................................................................................................... 19
Networking ......................................................................................................... 24
Appendix A - ACIS and ACSS Knowledge and Skills Matrices ........................................ 27
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March 26, 2012 V2
1. Avaya Professional Credential Program Overview

The Avaya Professional Credential Program is designed to ensure individuals have the
knowledge and skills to successfully sell, design, implement and maintain Avaya products
and solutions that exceed customer expectations.
The Avaya Professional Credential Program currently consists of Sales authorizations and
Support certifications.
Sales and Technical Sales Authorizations
Avaya Professional Sales Specialist (APSS)
Avaya Professional Design Specialist (APDS)
Implementation and Support Certifications
Avaya Certified Implementation Specialist (ACIS)
Avaya Certified Support Specialist (ACSS)
The Avaya Certified Implementation Specialist (ACIS) and Avaya Certified Support
Specialist (ACSS) are the Avaya technical product support certifications validating
knowledge and skills in the areas of product implementation, administration, maintenance
and troubleshooting for Avaya Solutions.
This guide provides background and planning information for the Avaya Certified
Implementation Specialist (ACIS) and Avaya Certified Support Specialist (ACSS)
certifications.
2. Avaya Certified Implementation Specialist (ACIS)
Description
This credential certifies that the candidate has a basic-to-intermediary level of technical
proficiency necessary to install and implement Avaya products.
Qualified candidates typically have a minimum of 2 years experience in the relevant
technologies and up to 1 year of experience in implementing the Avaya product. The
candidate can apply knowledge and skills to:
Demonstrate knowledge of the preparation required for the implementation
Install the product hardware and software
Test, validate, and troubleshoot the implementation
Configure the product for hand-off to Day 2 administration
The Avaya Certified Implementation Specialist (ACIS) credential:
Is available to everyone
Uses proctored exams delivered via Pearson VUE Testing Centers
The Certification is valid for 2 years
Certificates are issued and credential logos are available
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March 26, 2012 V2
3. Avaya Certified Support Specialist (ACSS) Description

This credential certifies that the candidate has an advanced level of technical proficiency
necessary to deliver installation, configuration, administration, maintenance and
troubleshooting support for Avaya products.
technologies and up to 2 years experience in supporting the Avaya product. The candidate
can apply knowledge and skills to:
Demonstrate product architecture knowledge (components, features and

functions)
Administer, maintain, and troubleshoot intermediate to advanced configurations
Interpret and resolve customer technical issues related to the products and
components
As with the Avaya Certified Implementation Specialist (ACIS), the Avaya Certified Support
Specialist (ACSS):
Is available to everyone
Uses proctored exams delivered via Pearson VUE Testing Centers
The Certification is valid for 2 years
Certificates are issued and credential logos are available
For additional ACIS and ACSS credential comparative information see Appendix A ACIS
and ACSS Knowledge and Skills Matrices.
4. Avaya ACIS and ACSS Credential Structure

Not all products have both Avaya Certified Implementation Specialist (ACIS) and Avaya
Certified Support Specialist (ACSS) credentials. The types of credentials and the number
of exams to earn a credential is a function of the products complexity in the areas of
implementation, administration and support.
When both an ACIS and ACSS certification exists for a product, holding the ACIS
credential may be a requirement to earn the ACSS credential. Be sure to check the ACSS
Credential Curriculum Map for detailed credential requirements. When holding the ACIS
credential is a requirement, passing the ACIS exam first is recommended but not required;
credential exams may be taken in any order.
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March 26, 2012 V2
ACIS and ACSS Credential Structure Scenarios

The diagram below provides an explanation of possible ACIS and ACSS credential
structures.
Maintenance &
Troubleshooting
Exam
Administration
Exam
Example #1
Example #3
ACSS
ACSS
Example #2
Maintenance &
Troubleshooting
Exam
ACIS Only
No ACSS Available
ACIS
is a Requirement
To Earn ACSS
Implementation
Exam
ACSS
Implementation
Exam
ACIS
Implementation
Exam
Example #4
ACIS
ACIS
No ACSS
ACIS
is a Requirement
To Earn ACSS
Implementation,
Maintenance &
Troubleshooting
Exam
ACSS includes
Implementation
Requirements
Example 1 Requires passing:

An ACIS Implementation exam
No ACSS Credential is Available
An ACSS Maintenance & Troubleshooting exam
An ACSS Administration exam
An ACIS Implementation exam (Holding the ACIS credential)
A single ACSS Maintenance & Troubleshooting exam
An ACIS Implementation exam (Holding the ACIS credential)
Example 4 Requires requires passing:
A single ACSS Implementation & Maintenance exam
The implementation requirements are captured in the one exam.
Note: Credential structure examples shown above are for illustrative purposes only.
Details on the individual ACIS and ACSS certification exams required, including core
course curriculum maps are available in Section 7.
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March 26, 2012 V2
5. Avaya Implementation and Support Credentials

5.1 Credential Portfolio Overview
The Avaya Certified Implementation Specialist (ACIS) and Avaya Certified Support
Specialist (ACSS) credential portfolio is structured to support the Avaya Solution Tracks,
enabling individuals to develop a holistic understanding of Avaya product portfolio.
The following diagram illustrates Avayas Solutions Tracks with available ACIS and/or
ACSS Certifications as of March 26, 2012.
Solution Tracks with ACIS and/or ACSS Credentials
As of March 26, 2012
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5.2 ACIS and ACSS Certification Plan-of-Record

Following is the status as of March 26, 2012 for Avaya Certified Implementation Specialist
(ACIS) and Avaya Certified Support Specialist (ACSS) credentials. It reflects ACIS and
ACSS credentials available, under development, planned and/or retiring.
Please note that as the Avaya Professional Credential Program evolves, information on
changes is posted to regular communication platforms (IE: Avaya Learning Center, Avaya
Connect Program portal, Avaya Sales portal) and distributed through standard
communication channels.
ACIS and ACSS Certification Plan-of-Record

As of March 26, 2012
Details on individual ACIS and ACSS certification exam requirements, including core
training course curriculum maps are available in Section 7.
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March 26, 2012 V2
6. Preparing For and Scheduling Avaya Certification
Exams
Preparing for Avaya Credential Exams
Log-in to the Avaya Learning Center at www.avaya-learning.com and visit the Avaya
Certification Program landing page for a complete listing of available certifications, their
curriculum maps and all associated training to prepare for Avaya certification exams.
Training is recommended and core training courses are often supplemented as part of a
comprehensive study program. Review the credential, exam and all curriculum map
training course descriptions to determine the scope of training and experience most
appropriate for you to prepare for the exam.
Technology Fundamentals
Selling, designing, implementing and maintaining Avaya Products / Solutions require a
solid understanding of the core technologies upon which they are built.
Available Free-of-Charge to Avaya Associates, Business Partners and Customers is
WestNets Foundational Core Knowledge Assessment to verify ones prerequisite
knowledge in data, telephony and convergence. Use this prescriptive assessment tool to
identify your areas of technology expertise and areas needing improvement. Following
the assessment you will receive a personal learning plan (delivered via email) targeting
specific improvements and identifying which WestNet e-courses are recommended to fill
knowledge gaps.
Access the Foundational Core Knowledge link on the Avaya Certification Program
landing page to learn more and register free-of-charge to take WestNets Foundational
Core Knowledge Assessment.
Scheduling an Exam at Pearson VUE Test Centers
Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent
business partners primarily in the commercial and academic market spaces. Availability of
testing centers varies by city/state/geographic region based upon business partner
participation in the Pearson VUE testing program.
As independent business partners, Pearson VUE Test Centers establish their own hours
of operation and testing seat capacity. Reservations are accepted on a first come / first
serve basis independent of the vendor exam chosen. Test Center, Online or Pearson
VUE Call Center reservations all work from the same inventory of available testing
sessions. Contacting a Pearson VUE Test Center can provide candidates with the best
understanding of what parameters drive a Centers days / hours of operation; this can be
particularly helpful for Testing Centers associated with academic institutions.
Pearson VUE encourages candidates to book testing sessions well in advance (2+
months) to help ensure individual requirements can be met. Candidate demand often
fluctuates.
Visit the Pearson VUE website at www.pearsonvue.com/avaya to see currently available
Avaya exams, regional exam pricing and register for a testing session.
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March 26, 2012 V2
7. ACIS and ACSS Core Training Course Curriculum
Maps
Following is a view of the core training course Curriculum Maps for ACIS and ACSS as of
March 26, 2012.
For the most current information on the Avaya ACIS and ACSS Credential Curriculum
Maps including Foundational Knowledge and Supplemental Learning options visit the
Avaya Learning Center www.avaya-learning.com.
For questions about the Avaya Credential Program and scheduling training please contact
the Avaya Learning Helpdesk.
avaya.u.helpdesk@accenture.com
US Toll Free: 1.800.288.5327
Section 7 Table of Contents

Core Training Course Curriculum Maps as of March 26, 2012
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7.1 Small and Medium Enterprise (SME) Communications

ACIS - SME Communications (ACIS - 6401)
To prepare for the 6401 Avaya IP Office Implementation Exam (Exam Available Until June 23, 2012), complete the following:
Web
AVA00916WEN IP Office Hardware and Data Components
Classroom
ATA01225IEN
IP Office Implementation Workshop
Exam
6401
Avaya IP Office Implementation Exam
To prepare for the 6402 Avaya IP Office Implementation Exam complete the following:
IP Office Technical Basic Implementation Workshop - Please choose one of the follow:
Classroom
4S00004I
IP Office Technical Basic Implementation Workshop
V-Classroom
4S00004V
IP Office Technical Basic Implementation Workshop
Coming Soon: 6402 Avaya IP Office Implementation Exam
Maintaining your competency:
Gain up to date knowledge by taking these courses:
Web
5S00001W
IP Office Technical Delta Release 7.0
Web
4S00003W
6.00 hours
40.00 hours
1.75 hours
40.00 hours
40.00 hours
2.50 hours
2.50 hours
ACSS - SME Communications (ACSS - 3000)

To prepare for the 3000 Avaya Small and Medium Enterprise (SME) Communications Solutions Exam (Exam Available until June 23, 2012), complete the following:
Classroom
ATI00484IEN
IP Office Advance Applications and Troubleshooting Workshop
40.00 hours
Web
5S00002O
ACSS Conversion Training Class
5.00 hours
Document
DOC-0109
5200002O ACSS Exam Prep 1
0.00 hours
Document
DOC-0110
0.00 hours
Document
DOC-0111
0.00 hours
Exam
3000
Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
To prepare for the 3001 Avaya IP Office Maintenance and Troubleshooting Exam completed the following:
IP Office Advanced Configuration and Application Workshop - Please choose one of the follow:
Classroom
5S00004I
IP Office Advanced Configuration Application Workshop
V-Classroom
5S00004V
IP Office Advanced Configuration Application Workshop
Coming Soon: 3001 Avaya IP Office Maintenance and Troubleshooting Exam
Web
5S00001W
Web
4S00003W
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1.50 hours
24.00 hours
24.00 hours
2.50 hours
2.50 hours
March 26, 2012 V2
7.2 Unified Communications

ACIS - Avaya Agile Communication Environment (ACIS - 6007)
Take this exam to earn the Avaya Certified Implementation Specialist (ACIS 6007) - Avaya Agile Communication Environment Credential:
Exam
6007
Avaya Agile Communication Environment Implementation Exam
Take these courses to prepare for the ACIS-ACE assessment/Exam:
Complete one of the following:
Classroom
4U00134I
Avaya Agile Communication Environment Installation and Administration
V-Classroom
4U00134V
Avaya Agile Communication Environment Installation and Administration
1.50 hours
40.00 hours
40.00 hours
Recommended Learning (These courses provide knowledge in technology and fundamental information that is critical to your success in this curriculum):
Web
8672W
Avaya Agile Communication Environment Overview
1.50 hours
Additional learning:
On Demand
ATC01830OEN Foundation Toolkit General Overview
1.00 hour
On Demand
ATC01832EN
Foundation Toolkit Technical Overview
1.00 hour
On Demand
ATC01834OEN Foundation Toolkit Runtime Environment Install & Setup
1.00 hour
On Demand
ATA02450OEN Avaya Media Server Installation - Linux
1.00 hour
On Demand
ATA02451OEN Avaya Media Server Basic Administration
1.00 hour
ACIS - Avaya Communication Manager (R5.2.1) (ACIS - 6006)

Fundamental skills and capabilities to maximize the value of this curriculum and improve preparation for associated exams:
Avaya Aura Fundamental Technology Curriculum
To earn the ACIS 6006- Avaya Aura Communication Manager and CM Messaging - Embedded (R6.x) credential:
Avaya Media Servers and Media Gateways Implementation Workshop - Please choose one of the following:
Classroom
AVA00838H00
Avaya Media Servers and Media Gateways Implementation Workshop
V-Classroom
ATC00838VEN Avaya Media Servers and Gateways Implementation Workshop Labs
Exam
6006
Avaya Aura Communication Manager (R5.2.1) Implementation Exam

Web
ATC00103WEN Whats new in CM 6.0
Avaya Aura Communication Manager Implementation Upgrade (R5.x to R6.x) Please choose one of the following:
Classroom
4U00115I
Avaya Aura Communication Manager Implementation Upgrade (R5.x to R6.x)
V-Classroom
4U00115V
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40.00 hours
56.00 hours
2.00 hours
1.50 hours
16.00 hours
16.00 hours
March 26, 2012 V2

ACIS - Avaya Aura Communication Manager and CM Messaging Embedded (R6.x) (ACIS - 6002)
Fundamental skills and capabilities to maximize the value of this curriculum and improve preparation for associated exams:
Avaya Aura Fundamental Technology Curriculum
To earn the ACIS 6002- Avaya Aura Communication Manager and CM Messaging - Embedded (R6.x) credential:
Avaya Aura Communication Manager Implementation - Please choose one of the following:
Classroom
ATI02348IEN
Avaya Aura Communication Manager Implementation
V-Classroom
ATI02348VEN
Avaya Aura Communication Manager Implementation
40.00 hours
40.00 hours
Web
Exam
16.00 hours
2.00 hours
ATI01731VEN
6002
Avaya Aura Communication Manager Messaging Embedded Implementation

Avaya Aura Communication Manager and CM Messaging (6.0) Implementation Exam

Web
ATC00103WEN Whats new in CM 6.0
Web
4U00121W
Avaya Aura Communication Manager Technical Delta R6.2
Avaya Aura Communication Manager Implementation Upgrade (R5.x to R6.x) Please choose one of the following:
Classroom
4U00115I
V-Classroom
4U00115V
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1.50 hours
2.00 hours
16.00 hours
16.00 hours
March 26, 2012 V2

ACSS - Avaya Aura Communication Manager and CM Messaging - Embedded (ACSS 3100)
Take these Exams to earn the ACSS - Avaya Aura Communication Manager and CM Messaging - Embedded Credential:
Exam
6002
Avaya Aura Communication Manager and CM Messaging (R6.0) Implementation Exam
Exam
3100
Avaya Aura Communication Manager Administration Exam
Exam
3101
Avaya Aura Communication Manager and CM Messaging Embedded Maintenance
and Troubleshooting Exam
2.00 hours
1.50 hours
1.75 hours
To prepare for the Avaya Aura Communication Manager and CM Messaging (R6.x) Implementation Exam, take the courses in the Avaya Aura Communication
Manager and CM Messaging Embedded (R6.x) (ACIS 6002) description listed above.
Take this course to prepare for the Avaya Aura Communication Manager Administration Exam:
Classroom
5U00041I
Avaya Aura Communication Manager Administration
40.00 hours
Take these courses to prepare for the Avaya Aura Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam:
Classroom
5U00040I
Avaya Aura Communication Manager Maintenance and Troubleshooting
40.00 hours
Please choose an Instructor-Led or a Virtual Instructor-Led course:
Classroom
5M00050I
Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance
and Troubleshooting
V-Classroom
5M00050V
and Troubleshooting
Assessment
5M00050A

and Troubleshooting
24.00 hours
18.00 hours
1.00 hour
ACIS - Avaya Aura Conferencing - Standard Edition (ACIS - 6304)

Take this Exam to earn the Avaya Aura Conferencing - Standard Edition Credential:
Exam
6304
Avaya Aura Conferencing - Standard Edition Implementation Exam
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1.75 hours
March 26, 2012 V2

ACSS - Avaya Aura Messaging (ACSS - 3203)
Take this Exam to earn the ACSS - Avaya Aura Messaging Credential:
Exam
3203
Avaya Aura Messaging Implementation and Maintenance Exam
1.75 hours
Take these courses to prepare for the ACSS - Avaya Aura Messaging Exam:
V-Classroom
5C00062V
Avaya Aura Messaging Implementation
V-Classroom
5C00063V
Avaya Aura Messaging Administration, Maintenance and Troubleshooting
24.00 hours
28.00 hours
Recommended Learning: These courses provide knowledge in technology and fundamental information that is critical to your success in this curriculum:
On Demand
3U00041O
Designing UC Messaging Avaya Aura Messaging Technical Sales L1
2.00 hours
To Continue My Education: These courses cover additional topic areas in the portfolio that will augment your understanding of this solution area:
V-Classroom
ATI01674VEN
Avaya Aura Messaging Caller Applications
24.00 hours
Assessment
ATI01674AEN
Avaya Aura Messaging Caller Applications Assessment
1.00 hour
Web
ATC01191WEN Implementing the AudioCodes Gateway with Modular Messaging 5.0
2.00 hours
Web
ATU00170OEN Session Manager Technical Overview
4.00 hours
Classroom
ATI02056IEN
one-X Speech Implementation
16.00 hours
Classroom
ATI02045IEN
Avaya Messaging Networking Implementation
16.00 hours
ACSS - Avaya Aura Session Manager and System Manager (ACSS - 3101)
Take this Exam to earn the ACSS Avaya Aura Session Manager and System Manager Implementation and Maintenance Credential:
Exam
3102
Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam
1.75 hours
Take these courses to prepare for the Avaya Aura Session Manger and System Manager Implementation and Maintenance Exam:
Web
5U00106W
Avaya Aura System Manager Overview
Web
5U00105W
Avaya Aura Session Manager Overview
1.50 hours
4.00 hours
Please choose either: 1) both virtual Instructor-led courses (5U00095V and 5U00096V) or 2) the Instructor-led course (5U00097I):
V-Classroom
5U00095V
Avaya Aura System Manager Implementation, Administration Maintenance and Troubleshooting
V-Classroom
5U00096V
Avaya Aura Session Manager Implementation, Administration Maintenance and Troubleshooting
Classroom
5U00097IV
Avaya Aura Session and System Manager Implementation, Administration Maintenance
and Troubleshooting
Upgrading your knowledge
Web
5U00104W
Web
5U00103W
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Avaya Aura Session Manager 6.2 Delta Overview

Avaya Aura System Manager 6.2 Delta Overview
16.00 hours
64.00 hours
80.00 hours
1.50 hours
1.50 hours
March 26, 2012 V2

ACIS - CallPilot (ACIS - 7303)
Take this exam to earn the ACIS - Avaya CallPilot credential:
Exam
7303
Avaya CallPilot Implementation Exam
Take this course to prepare for the Avaya CallPilot Implementation Exam:
Classroom
0329C
Avaya CallPilot 5.0 Installation and Configuration
1.50 hours
40.00 hours
To Continue My Education: This course covers additional topic areas in the portfolio such as advanced topics that will augment your understanding of this solution area:
Classroom
0327C
Avaya CallPilot 5.0 System Administration and Applications
40.00 hours
ACSS - CallPilot (ACSS - 3205)

Take both of these exams to earn the ACSS - Avaya CallPilot credential:
Exam
7303
Avaya CallPilot Implementation Exam
Exam
7304
Avaya CallPilot Maintenance Exam
1.50 hours
1.50 hours
To prepare for the ACIS - Avaya CallPilot credential, take these courses for the Avaya CallPilot Implementation Exam (ACIS 7303) listed above.
Take these courses to prepare for the Avaya CallPilot Maintenance Exam (7304):
Classroom
0327C
Avaya CallPilot 5.0 System Administration and Applications
Classroom
0329C
Avaya CallPilot 5.0 Installation and Configuration
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40.00 hours
40.00 hours
March 26, 2012 V2

ACIS Avaya Communications Server 1000 for Avaya Aura (ACIS - 7003)
Complete the following exam to earn the ACIS - Avaya Communication Server 1000 for Avaya Aura credential:
Exam
7003
Avaya Communication Server 1000 Avaya Aura Implementation Exam
1.75 hours
Take these courses to prepare for the Avaya Communication Server 1000 for Avaya Aura Implementation exam:
Option 1: Take these courses to prepare for the Avaya Communication Server 1000 Implementation exam if you are new to this product:
Choose 0200X or 0200C
V-Classroom
0200F
Meridian 1 and Avaya Communication Server 1000 7.0 Familiarization
Classroom
0200C
Meridian 1 and Avaya Communication Server 1000 7.5 Familiarization
Web
6374W
Avaya Communication Server 1000 UCM Architecture Fundamentals
16.00 hours
16.00 hours
8.00 hours
Choose 6351X or 6351C

V-Classroom
6351X
Classroom
6351C
Avaya Communication Server (CS) 1000 7.5 System Administration & Management
Avaya Communication Server 1000 7.5 System Administration & Management
24.00 hours
24.00 hours
Classroom
Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade
40.00 hours
6376C
Option 2: Take this course to prepare for the Avaya Communication Server 1000 Implementation Exam if you have had previous training or knowledge up to Release 6.0:
Classroom
9U00166I
CS 1000 Upgrade and Avaya Aura Integration Bootcamp
40.00 hours
Option 3: Take this course to prepare for the Avaya Communication Server 1000 Implementation Exam if you have had previous training or knowledge up to Release 7.0:
V-Classroom
6380F
What's New with Avaya Communication Server 1000 Release 7.5
8.00 hours
Web
0365W
VoIP Technologies
To Continue My Education: These courses cover additional topic areas in the portfolio such as advanced topics that will augment your understanding of this solution area:
Web
0365W
VoIP Technologies
Classroom
1M00211W
Avaya Communication Server 1000 Upgrade Essentials
6.00 hours
Assessment
1M00211A
Avaya Communication Server 1000 Upgrade Essentials Assessment
1.00 hour
Exam
7004
ACSS Avaya Communication Server 1000 for Avaya Aura (ACSS 7004)
2.00 hours
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March 26, 2012 V2

ACSS - Avaya Communications Server 1000 for Avaya Aura (ACSS - 7004)
Complete the following exams to earn the ACSS - Avaya Communication Server 1000 for Avaya Aura credential:
Exam
7003
Avaya Communication Server 1000 for Avaya Aura Implementation Exam
Exam
7004
Avaya Communication Server 1000 for Avaya Aura Maintenance Exam
1.75 hours
2.00 hours
To prepare for the Avaya Communication Server 1000 Avaya Aura Implementation Exam, take these courses for the Avaya Communication Server 1000 Avaya Aura
Implementation Exam (ACIS - 7003) listed above.
Take these courses to prepare for the Avaya Communication Server 1000 Maintenance exam (7004):
Option 1: Take these courses to prepare for the Avaya Communication Server 1000 for Avaya Aura Maintenance exam if you are new to this product:
Classroom
0956C
Avaya Communication Server 1000 IP BARS/NARS
40.00 hours
Classroom
0781C
Avaya CS 1000 7.5 Dialing Plan Design & IP Peer Networking
40.00 hours
Option 2: Take this course to prepare for the Avaya Communication Server 1000 for Avaya Aura Maintenance Exam if you have had previous training or knowledge up to
Release 6.0 and 7.0:
Classroom
9U00166I
CS 1000 Upgrade and Avaya Aura Integration Bootcamp
40.00 hours
Web
0365W
VoIP Technologies
ACSS - Avaya Modular Messaging with Avaya Message Store (ACSS - 3200)
Take this Exam to earn the ACSS Avaya Modular Messaging with Avaya Message Store Credential:
Exam
3200
Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam
1.75 hours
Take these courses to prepare for the Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam:
Classroom
ATI01139IEN
Avaya Modular Messaging Implementation for Avaya Message Store
Assessment
ATI01139AEN
Avaya Modular Messaging Implementation for Avaya Message Store Assessment
Classroom
ATI01140IEN
Avaya Modular Messaging Single Server Implementation
Assessment
ATI01140AEN
Avaya Modular Messaging Single Server Implementation Assessment
Classroom
1M00101I
Avaya Modular Messaging MSS Administration
Assessment
1M00101A
Avaya Modular Messaging MSS Administration Assessment
24.00 hours
0.50 hours
8.00 hours
0.50 hours
24.00 hours
1.00 hour
Recommended Learning: These courses provide knowledge in technology as well as fundamental information that is critical to your success in this curriculum:
On Demand
3U00040O
Designing UC Messaging Heritage Technical Sales L1
2.00 hours
To Continue My Education: These courses cover additional topic areas in the portfolio that will augment your understanding of this solution area:
Classroom
1M00100I
Avaya Modular Messaging Caller Applications
16.00 hours
Assessment
1M00100A
Avaya Modular Messaging Caller Applications Assessment
2.00 hours
Web
ATC01191WEN Implementing the AudioCodes Gateway with Modular Messaging 5.0
2.00 hours
Web
ATU00170OEN Session Manager Technical Overview
4.00 hours
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March 26, 2012 V2
7.3 Contact Center

ACIS - Avaya Aura Contact Center (ACIS - 6202)
To earn 6202 ACIS - Avaya Aura Contact Center Implementation credential:
Avaya Aura Call Center Implementation credential - Please choose one of the following courses and the related assessment test.
Web
3615W
Configure Avaya Communication Server 1000 for Avaya Aura Contact Center
Assessment
3615J
Configure Avaya Communication Server 1000 for Avaya Aura Contact Center Assessment
Web
3616W
Configure Avaya Aura Communication Manager for Avaya Aura Contact Center
Assessment
3616J
Configure Avaya Aura Communication Manager for Avaya Aura Contact Center Assessment
Avaya Aura Call Center Implementation - Please choose one of the following:
Classroom
3608C
Avaya Aura Contact Center Installation and Commissioning
Classroom
3621C
Avaya Aura Contact Center Installation, Configuration and Scripting Essentials
Exam
6202
Avaya Aura Contact Center Implementation Exam
Gain up to date knowledge by taking this course:

V-Classroom
1C00021V
Whats new with Avaya Aura Contact Center Release 6.2
3.50 hours
0.50 hours
3.50 hours
0.50 hours
40.00 hours
80.00 hours
1.50 hours
16.00 hours
ACIS - Avaya Aura Contact Center CCT and Multimedia (ACIS - 6209)
To earn 6209 ACIS - Avaya Aura Contact Center CCT and Multimedia Credential
Classroom
3608C
Avaya Aura Contact Center Installation and Commissioning
Classroom
3607C
Avaya Aura Contact Center Multimedia Implementation
Exam
6209
Avaya Aura Contact Center CCT and Multimedia Implementation Exam
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40.00 hours
24.00 hours
1.50 hours
March 26, 2012 V2
7.3 Contact Center

ACSS - Avaya Aura Contact Center (ACSS 3300)
Take these Exams to earn the ACSS - Avaya Aura Contact Center Credential:
Exam
3301
Avaya Aura Contact Center Maintenance and Troubleshooting Exam
Exam
3300
Avaya Aura Contact Center Administration Exam
Exam
6202
Avaya Aura Contact Center Implementation Exam
Exam
6209
Avaya Aura Contact Center CCT and Multimedia Implementation Exam
1.75 hours
1.75 hours
1.50 hours
1.50 hours
Take these courses to prepare for the ACSS - Avaya Aura Contact Center Maintenance & Troubleshooting Exam:
Classroom
5C00010I
Avaya Aura Contact Center Maintenance
Classroom
5C00011I
Avaya Aura Contact Center Troubleshooting
32.00 hours
32.00 hours
Take these courses to prepare for the ACSS - Avaya Aura Contact Center Administration Exam:
Classroom
3609C
Avaya Aura Contact Center Administration
Classroom
3610C
Avaya Aura Contact Center - Orchestration Designer Scripting
40.00 hours
40.00 hours
To prepare for the ACIS - Avaya Contact Center Implementation Exam, take the courses for the Avaya Contact Center Implementation Exam (ACIS 6202) listed above.
To prepare for the ACIS - Avaya Contact Center CCT and Multimedia Implementation Exam, take the courses for the Avaya Contact Center CCT and Multimedia
Implementation Exam (ACIS 6209) listed above.
Assessment
ATC03000AEN Avaya Aura Fundamental Technology Assessment
1.00 hour
Classroom
3612C
Avaya Aura Contact Center Suite Engineering
24.00 hours
Web
3627W
Configure Avaya Aura Contact Center Agent Desktop
2.00 hours
Classroom
3621C
Avaya Aura Contact Center Installation, Configuration and Scripting Essentials
80.00 hours
Web
3626W
Configure Avaya Aura Contact Center Multimedia with Call Center Elite
2.50 hours
Take these courses to keep your knowledge current:
V-Classroom
1C00021V
Whats new with Avaya Aura Contact Center Release 6.2
Classroom
1C00140I
Integrating High Availability with Avaya Aura Contact Center
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16.00 hours
16.00 hours
March 26, 2012 V2
7.3 Contact Center

ACIS - Avaya Aura Call Center Elite and Avaya Call Management System (ACIS - 6201)
To earn 6201 ACIS - Avaya Aura Call Center Elite and Avaya Call Management System Implementation Credential
Avaya Aura Call Center Elite Implementation and Configuration - Please choose one of the following:
Classroom
5C00091I
Avaya Aura Call Center Elite Implementation and Configuration
V-Classroom
5C00091V
32.00 hours
32.00 hours
Avaya Call Management System Installation and Maintenance - Please choose one of the following:
Classroom
ATI00685IEN
Call Management System Installation & Maintenance
V-Classroom
ATI00684VEN
Call Management System Installation & Maintenance
16.00 hours
16.00 hours
Exam
6201
Avaya Aura Call Center Elite & Avaya Call Management Implementation Exam
2.00 hours
ACSS - Avaya Aura Call Center Elite (ACSS - 3304)

Take the following Exams to earn the ACSS - Avaya Aura Call Center Elite credential:
Exam
3100
Avaya Aura Communication Manager Administration Exam
Exam
3304
Avaya Aura Call Center Elite Implementation and Maintenance Exam
1.50 hours
1.75 hours
Take this course to prepare for the Avaya Aura Communication Manager Administration Exam (3100):
Classroom
5U00041I
Avaya Aura Communication Manager Administration
40.00 hours
Take one of these courses to prepare for the Avaya Aura Call Center Elite Implementation and Maintenance Exam (3304)
Classroom
5C00091I
V-Classroom
5C00091V
32.00 hours
32.00 hours
ACIS - Avaya Aura Contact Recording and Avaya Aura Quality Monitoring (ACIS - 6207)
Take this Exam to earn the ACIS - Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Credential:
Exam
6207
Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam
1.75 hours
OPTION 1: New to Avaya Aura Contact Recording and Quality Monitoring as well as experienced Avaya NES CRQM 6.5/7.0, take this course.
Classroom
3622C
Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Installation and Configuration
OPTION 2: For those Certified to install and support Avaya Aura Contact Recording 10.0 / QM 10.0, take these courses:
Web
3625W
Avaya Aura Workforce Optimization Implementation Delta from Avaya Contact Recording 10.0 to 10.1
Web
3630W
Avaya Aura Workforce Optimization Implementation Delta from Avaya Quality Monitoring 10.0 to 10.1
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40.00 hours
3.00 hours
3.00 hours
March 26, 2012 V2
7.3 Contact Center

ACSS - Avaya Aura Experience Portal with Proactive Outreach Manager (ACSS - 3305)
Take this Exam to earn the ACSS Avaya Aura Experience Portal with Avaya Proactive Outreach Manager credential:
Exam
3305
Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
1.75 hours
Take these courses to prepare for the Avaya Aura Experience Portal with Proactive Outreach Manager Maintenance and Troubleshooting Exam:
Please choose either the instructor-led 4C00100I course or the virtual instructor-led 4C00100V course:
Classroom
4C00100I
Avaya Aura Experience Portal Implementation
40.00 hours
V-Classroom
4C00100V
Avaya Aura Experience Portal Implementation
40.00 hours
Web
Web
Web
4C00101W
4C00095W
4C00074W
Avaya Aura Experience Portal Administration

Avaya Aura Orchestration Designer for Developers
Avaya Proactive Outreach Manager (POM) Administration and Configuration
4.00 hours
4.50 hours
4.00 hours
Please choose either the virtual instructor-led 5C00090V or the instructor-led 5C00090I course:
V-Classroom
5C00090V
Avaya Aura Experience Portal, Avaya Aura Orchestration Designer and Avaya Proactive Outreach
Manager Troubleshooting
Classroom
5C00090I
Avaya Aura Experience Portal, Avaya Aura Orchestration Designer and Avaya Proactive Outreach
Manager Troubleshooting
24.00 hours
24.00 hours
Web
ATC01270WEN Quick SIP
1.00 hour
APDS Contact Center
ACIS Avaya Aura Contact Center (ACIS 6202)
ACSS Proactive Contact (ACSS 3303)
ACIS Avaya Interaction Center (ACIS 6205)
ACSS - Avaya Contact Center Control Manager (ACSS - 3302)

ACSS - Avaya Contact Center Control Manager
Exam
3302
Avaya Contact Center Control Manager Implementation Exam
Take this course to prepare for the Avaya Contact Center Control Manager Implementation & Maintenance Exam:
V-Classroom
4C00070V
Avaya Contact Center Control Manager Implementation and Maintenance
1.75 hours
40.00 hours
Web
1C00023S
Whats new with Avaya Contact Center Control Manager 6.3
2.00 hours
Classroom
5C00091I
32.00 hours
V-Classroom
5C00091V
32.00 hours
V-Classroom
4C00071V
Avaya Contact Center Control Manager for Administrators
16.00 hours
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March 26, 2012 V2
7.3 Contact Center

ACIS - Avaya Interaction Center (ACIS - 6205)
Take this Exam to earn the ACIS - Avaya Interaction Center Credential:
Exam
6205
Avaya Interaction Center Implementation Exam
Take these courses to prepare for the Avaya Interaction Center Exam:
Please choose an Instructor-Led or a Virtual Instructor-Led Course:
Classroom
ATA01820IEN
IC Planning and Implementation
V-Classroom
ATA01820VEN IC Planning and Implementation
1.75 hours
40.00 hours
40.00 hours
APDS Contact Center
ACSS Proactive Contact (ACSS 3303)
ACSS - Avaya Proactive Contact (ACSS - 3303)

Take this Exam to earn the ACSS Avaya Proactive Contact Credential:
Exam
3303
Avaya Proactive Contact Implementation and Maintenance Exam
2.00 hours
Take these courses to prepare for the Avaya Proactive Contact Implementation & Maintenance Exam:
Please choose an instructor-led or a virtual instructor-led course:
Classroom
ATA00781IEN
Avaya Proactive Contact 5.0 Implementation & Configuration
V-Classroom
ATA00781VEN Avaya Proactive Contact 5.0 Implementation & Configuration
40.00 hours
40.00 hours

V-Classroom
4C00072V
Avaya Proactive Contact 5.0 Basic System Supervisor
Classroom
AVA00989H00
Avaya Proactive Contact 5.0 Basic System Supervisor
24.00 hours
24.00 hours

V-Classroom
4C00073V
Avaya Proactive Contact 5.0 Advanced System Supervisor
Classroom
AVA00990H00
Avaya Proactive Contact 5.0 Advanced System Supervisor
16.00 hours
16.00 hours
Web
AVA01013WEN Avaya Proactive Contact Solutions Overview
4.00 hours
Assessment
AVA01013AEN Avaya Proactive Contact Solutions 5.0 Overview Assessment
0.50 hours
APDS Contact Center
ACIS Avaya Interaction Center (ACIS 6205)
ACSS Avaya Aura Contact Center (ACSS 3300)
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March 26, 2012 V2
7.4 Networking
ACSS - Avaya Ethernet Routing Switch (ACSS 3600)
Take this Exam to earn the ACSS - Avaya Ethernet Routing Switch Credential:
Exam
3600
Avaya Ethernet Routing Switch Implementation and Maintenance Exam
1.75 hours
Take these courses to prepare for the Avaya Ethernet Routing Switch Configuration and Maintenance Exam:
Choose one:
V-Classroom
6721X
Converged Campus: ERS Solution Installation and Configuration
Classroom
6721C
Converged Campus: ERS Solution Installation and Configuration
40.00 hours
40.00 hours
V-Classroom
7D00067V
Network Management and Policy Service
16.00 hours
Choose one:
V-Classroom
Classroom
6722X
6722C
ERS 8800/8600/8300 Advanced Configuration and Maintenance

Avaya ERS 8600/8300/1600 Advanced Configuration and Maintenance
40.00 hours
40.00 hours
0077T/W Ethernet Fundamentals
0229T/W IP Fundamentals
6701T/W Ethernet Switching and Resiliency
6702T/W IP Routing
7517T/W Multicast on the Ethernet Routing Switch
24 | P a g e
March 26, 2012 V2
7.4 Networking
ACIS - Avaya Virtual Services Platform 9000 (ACIS - 6102)
Take this Exam to earn the ACIS - Avaya Virtual Services Platform 9000 Credential:
Exam
6102
Avaya Virtual Services Platform 9000 Implementation Exam
Take this course to prepare for the Avaya Virtual Services Platform 9000 Implementation Credential:
V-Classroom
6782X
Avaya Virtual Services Platform 9000 Installation and Configuration
Classroom
6782C
Avaya Virtual Services Platform 9000 Installation and Configuration
Web
4D000035W
Whats new for the VSP 9000 v. 3.2
1.50 hours
40.00 hours
40.00 hours
4.00 hours
ACSS - Avaya Virtual Services Platform 9000 (ACSS - 3601)

Take these Exams to earn the ACSS - Avaya Virtual Services Platform 9000 - Embedded Credential:
Exam
6102
Avaya Virtual Services Platform 9000 Implementation Exam
Exam
3601
Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Exam
1.50 hours
1.75 hours
To prepare for the ACIS - Avaya Virtual Services Platform 9000 Implementation Exam, take the courses for the Avaya Virtual Services Platform 9000 Implementation
Exam (ACIS 6102) listed above.
Take these courses to prepare for the Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Exam (3601):
Choose 6783X or 6783C:
V-Classroom
6783X
Avaya Virtual Services Platform 9000 Advanced Maintenance and Troubleshooting
Classroom
6783C
Avaya Virtual Services Platform 9000 Advanced Maintenance and Troubleshooting
32.00 hours
32.00 hours
V-Classroom
12.00 hours
7D00067V
Network Management and Policy Services
ACSS - Avaya Virtualization Provisioning Service (ACSS - 3603)

Take this Exam to earn the ACSS Avaya Virtualization Provisioning Service Credential:
Exam
3603
Avaya Virtualization Provisioning Service Implementation and Maintenance Exam
Take these courses to prepare for the Avaya Virtualization Provisioning Service Implementation and Maintenance Exam:
V-Classroom
7D00066V
Avaya COM and VPS Implementation and Management
25 | P a g e
1.50 hours
24.00 hours
March 26, 2012 V2
7.4 Networking
ACSS - Avaya VPN Gateway (ACSS - 3602)
Take this Exam to earn the ACSS - Avaya VPN Gateway Credential:
Exam
3602
Avaya VPN Gateway Implementation and Maintenance Exam
Take this course to prepare for the Avaya VPN Gateway Implementation and Maintenance Exam:
V-Classroom
7956X
Avaya VPN Gateway Configuration & Management
1.50 hours
32.00 hours
0077T/W Ethernet Fundamentals
0229T/W IP Fundamentals
6701T/W Ethernet Switching and Resiliency
6702T/W IP Routing
ACIS - Avaya Wireless LAN (ACIS - 6104)

Take this Exam to earn the ACIS - Wireless LAN Credential:
Exam
6104
Avaya Wireless LAN Implementation Exam
Take these courses to prepare for the Avaya Wireless LAN Implementation Credential:
V-Classroom
6769X
Avaya Wireless LAN 8100 Implementation and Management
On Demand
7D00052O
Wireless LAN 8100 v1.1 Product Knowledge Transfer
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1.50 hours
24.00 hours
1.50 hours
March 26, 2012 V2
Appendix A - ACIS and ACSS Knowledge and Skills Matrices

ACIS
This credential certifies that the candidate has a basic-to-intermediary level of
technical proficiency necessary to install and implement Avaya products.
Qualified candidates typically have a minimum of 2 years experience in the
relevant technologies and up to 1 year of experience in implementing the Avaya
product. The candidate can apply knowledge and skills to:
Demonstrate knowledge of the preparation required for the

implementation
ACSS
This credential certifies that the candidate has an advanced level of technical
proficiency necessary to deliver installation, configuration, administration, maintenance
and troubleshooting support for Avaya products.
technologies and up to 2 years experience in supporting the Avaya product. The
candidate can apply knowledge and skills to:
Preparing to implement
1. Determine what information needed from an internal or external project
kickoff meeting
2. Gather the data needed for the implementation
3. Prepare your laptop with the appropriate access software tool
4. Locate the latest application patch or firmware
5. Locate the appropriate software/operating system for the order
6. Perform any preregistration that is necessary
7. Analyze licensing requirements
8. Document the type of phones ordered
9. Insure protocol for phone is supported
10. Determine who is responsible for installation
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Demonstrate product architecture knowledge (components, features and

functions)
Administer, maintain, and troubleshoot intermediate to advanced
configurations
Interpret and resolve customer technical issues related to the products
and components
Product Architecture
Evaluate design/configuration implications and issues regarding system
configurations:
1. Management element
2. Routing / Traffic / Call flows / Protocols / Quality of Service
3. Impact on services and features
Implementation of the product
Complete and support Day1 implementation tasks:
1. Demonstrate knowledge of the preparation required for the implementation
2. Install the product hardware and software
3. Configure the product for hand-off to Day 2 administration
4. Test, validate, and troubleshoot the implementation
March 26, 2012 V2
ACIS
ACSS
Install Hardware and Software

1. Perform an inventory of the equipment
2. Unpack and prepare the equipment
3. Mount product / gateway in a rack (as applicable)
4. Mount product / server in a rack (as applicable)
5. Add memory or other necessary hardware configuration (based on
application)
6. Load the appropriate software (bundle, Communication Manager,
operating system, and/or application software)
Administration of the product

Apply administration as it relates to core components:
1. Use administration user interfaces, tools, and utilities
2. Understand file structure and database
3. Manage user accounts, IDs, and privileges
4. Manage physical and logical devices
5. Manage components (state and status)
6. Collect and manage administrative data
7. Troubleshoot administration issues
Configure the Software/Firmware

1. Configure the product base server via web browser
2. Configure the base server via CLI
3. Load license and authentication files
4. Create the necessary logins
5. Configure the product / gateway
6. Setup remote access into <product/solution>
Maintenance of the product

Define maintenance as it applies to the core components:
1. Performance Optimization
2. Security
3. Apply engineering guidelines for tolerances, limits and standards
4. Alarms
5. Upgrades & Migrations
6. Backups & restore
7. MACs
Test and Validate the Implementation

1. Perform application acceptance testing
2. Register the license file for product
3. Test the alarms
4. Demonstrate and perform a backup to an external device with the
customer
5. Dialog and document procedures for disaster recovery, administration
support and remote support Telephone numbers/URL with customer.
6. Perform a follow up call or email within 5 to 10 days after cutover
Diagnose Installation Problems
1. Analyze a hardware installation that fails
2. Analyze a failed software installation
3. Analyze a problem in the hardware, software, endpoints and application
configurations.
Troubleshooting the product

Apply troubleshooting as it applies to the core components:
1. Use faultmanagement user interfaces, tools, and utilities
2. Collect, manage, and analyze fault data
3. Generate and interpret reports and log files
4. Monitor/Interpret status and fault indicators
5. Perform emergency recovery
6. Isolate and troubleshoot faults
7. Clear alarms
(End of document)
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March 26, 2012 V2

ACIS-ACSS Credential Guide V1

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Professional Credential Guide

Avaya Certified Implementation Specialist (ACIS)

March 26, 2012

Avaya Professional Credential Program Overview.............................................. 4

Appendix A - ACIS and ACSS Knowledge and Skills Matrices ........................................ 27

1. Avaya Professional Credential Program Overview

2. Avaya Certified Implementation Specialist (ACIS)

3. Avaya Certified Support Specialist (ACSS) Description

Demonstrate product architecture knowledge (components, features and

4. Avaya ACIS and ACSS Credential Structure

ACIS and ACSS Credential Structure Scenarios

Example 1 Requires passing:

5. Avaya Implementation and Support Credentials

5.2 ACIS and ACSS Certification Plan-of-Record

ACIS and ACSS Certification Plan-of-Record

6. Preparing For and Scheduling Avaya Certification

7. ACIS and ACSS Core Training Course Curriculum

Section 7 Table of Contents

7.1 Small and Medium Enterprise (SME) Communications

Avaya IP Office Implementation Exam

ACSS - SME Communications (ACSS - 3000)

Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

March 26, 2012 V2

7.2 Unified Communications

ACIS - Avaya Communication Manager (R5.2.1) (ACIS - 6006)

Avaya Aura Communication Manager (R5.2.1) Implementation Exam

Maintaining your competency:

March 26, 2012 V2

7.2 Unified Communications

Avaya Aura Communication Manager Messaging Embedded Implementation

Maintaining your competency:

March 26, 2012 V2

7.2 Unified Communications

Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance

ACIS - Avaya Aura Conferencing - Standard Edition (ACIS - 6304)

March 26, 2012 V2

7.2 Unified Communications

Avaya Aura Session Manager 6.2 Delta Overview

March 26, 2012 V2

7.2 Unified Communications

ACSS - CallPilot (ACSS - 3205)

March 26, 2012 V2

7.2 Unified Communications

Avaya Communication Server 1000 UCM Architecture Fundamentals

Choose 6351X or 6351C

Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade

March 26, 2012 V2

7.2 Unified Communications

March 26, 2012 V2

7.3 Contact Center

Avaya Aura Contact Center Implementation Exam

Gain up to date knowledge by taking this course:

March 26, 2012 V2

7.3 Contact Center

March 26, 2012 V2

7.3 Contact Center

ACSS - Avaya Aura Call Center Elite (ACSS - 3304)

March 26, 2012 V2

7.3 Contact Center

Avaya Aura Experience Portal Administration

ACSS - Avaya Contact Center Control Manager (ACSS - 3302)

March 26, 2012 V2

7.3 Contact Center

ACSS - Avaya Proactive Contact (ACSS - 3303)