BUSINESS CORRESPONDENCE TEST (20%)

WED 20202 COMMUNICATION ENGLISH 1

PART A: BUSINESS LETTER
1. It is appropriate to be less concerned with accuracy and correctness
when communicating via email.
A. True

B. False

2. Which of the following is a correct dateline for a business letter?

A. August 20, 2013
C. 20 AUGUST 2013

B. Aug. 20, 2013

D. 20 August 2013

3. Effective professional correspondence uses an appropriate style, clear

and concise language, and
A. slang and jargon
C. open punctuation.

B. the active voice.

D. mixed punctuation.

4. When you dont know the name or title of the recipient of your letter, it
is appropriate to use Dear Sirs or Gentlemen as your salutation.
A. True

B. False

5. If you are not using a letterhead, what is in the heading of a business

letter?
I.
II.
III.
IV.

Your name
Date
Zip code
Address

A. I and IV
C. I, III and IV

B. I, II and III
D. II, III and IV

PART B: MEMO

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6. A memorandum is:
A. A short announcement on the intercom system
B. A short letter from one person to another in the same organization
C. A short message from one person to another in the same
organization
7. Memos do not have this:
A. headings
C. reference initials

B. salutation lines

8. A line under Re: in a memo is

A. always needed
C. only needed when the teacher

B. never needed
D. optional

says so
9. In a business memo, who do you address it to?
A. Your teacher
C. Your employee
10.

B. Your client
D. Your business partner

What does CC stand for?

A. Creative copy
C. Creature copy

B. Cuddly copy
D. Carbon copy

PART C: FORMAL AND POLITE LANGUAGE USE

Rewrite the sentences using more formal and polite language.

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11.

I cannot accept your job offer because I have been offered to

another position.
_______________________________________________________________________
_______________________________________________________________________
__________________________________________________
12. I want to know why you rejected my leave request.
_______________________________________________________________________
_______________________________________________________________________
__________________________________________________
13. I want to say thank you for the job interview last Wednesday.
_______________________________________________________________________
_______________________________________________________________________
__________________________________________________
14.

I think that your decoration idea for Open Day is hideous and

ridiculous.
_______________________________________________________________________
_______________________________________________________________________
__________________________________________________
15.

I need to know the reason why you were absent from work last

Friday.
_______________________________________________________________________
_______________________________________________________________________
__________________________________________________

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PART D: WRITING A MEMO

Situation:
You are the Chief Pharmacist at the Universiti Sains Malaysias campus
health centre. The normal working hours are Monday to Friday from 8 am
to 5 pm. However, fewer students come to the pharmacy over the
semester break, so the Campus Health Director has decided to change the
working hours to 8 am to 3.30 pm. This change will be in effect from May
23rd till August 22nd. Its currently April 21st.
Task:
The Director has asked you, as Chief Pharmacist, to write a memo to the
part-time pharmacist and pharmacy technicians informing them of this
change. In addition, you need to keep in mind that these employees are
paid by the hour. Write a memo that explains the reasoning behind this
change in hours and also reduces the concerns of the employees.
Remember that memos are public documents and you therefore cannot
just blame the Director!

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