3B-1

Daily Operations Flow

Exhibit 3.XX displays the daily operations flow of the branch regarding its customer. It
presesnts the process of catering customer needs from his/her entrance until his/her exit from the
store. Upon entering the store, the customer gives the specifications of his/her order. The
customer and the manager converse about the qualifications and the prices set. If the manager

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does notapprove the order, the customer exits the store. If the manager and the customer came
into an agreement and the order is approved by the manager, the customer gives his/her contact
details. An official receipt is given upon payment of the customer, the the customer exits. (A
general and detailed flowchart presenting the production proceess is found through Exhibits
3.XX-XX)

displays the daily operating flow of the branch in relation to its customers. It presents the
process of catering to customer needs from the moment of the customers entrance to until his/
her departure from the store. Upon entering the store, a customer chooses a transaction according
to his/her need, whether he/she has an item to be repaired, wants a made-to-order product,
desires to purchase from among the displays, needs to claim his/her made-to-order or repaired
product, or wishes to exchange merchandise. If he/she chooses to avail of repair services, it will
normally take a day to have his item restored. The branch manager understands rush service as
completing the reparation of the item without the customer having to exit the store. For a detailed
repair process, refer to Exhibit 3.3(The Shoe Repair Process). Second, whenever the customer
needs to order a made-to-order product, he/she needs to present a design or has to choose from
the catalogue. The customer then selects the leather material and sets specifications. After which,
the customer is taken measurements by Mr. Layola or one of the workers in his absence (A
flowchart for the manufacturing of shoes is provided in Exhibit 3.2). He/she is then required to
fill in contact requirements upon paying down payment. Issuance of official receipts is a practice
of the business.Made-to-order products may be claimed depending on the duration negotiated by
the customer and the branch manager. For walk-in sales, the customer simply chooses from those
displayed in the store/showroom. Next, if a customer wishes to claim a made-to-order product or

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an item subjected to repairs, the customer has to check the product whether it has been
manufactured/repaired accordingly. For the shoes, the customer normally undergoes a fitting
procedure. If the product has not reached the satisfaction level of the customer, the product is
returned to the branch manager for appropriate rework. Otherwise, the customer receives the
product and makes full payment. A product cannot be turned over to the customer without
him/her paying in full. Lastly, for exchange transactions, the branch manager needs to make an
assessment and the customer has to present the official receipt issued to him/her. Exchange
transactions are only for products on display, available within one week from the date of
customer purchase, subject to extension.Made-to-order products cannot be exchanged, being
produced from a special order. It is because when the customer has claimed the product, the title
and risks are transferred to him/her. The customer has to keenly inspect the product when
claiming it because No return, No Exchange policy is implemented for made-to-order sales.
When the customer has completed

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any of the above transactions, he/she departs from the branch. This summarizes how the branch
manager conducts customer service transactions for every day of operations.