Zunaira MCB Report PDF

INTERNSHIP REPORT ON
MUSLIM COMMERCIAL BANK
Internship Report submitted to the Faculty of Management & Administrative

Sciences in Partial Fulfillment of the Requirements for the Degree of
Bachelors of Business Administration.
BY
Zunaira Ilyas
09040920-024
BBA 7th Semester (2009-2013)
UNIVERSITY OF GUJRAT
Date of Submission: 22-01-2013

Name of Program Coordinator ___________________
Signature of Program Coordinator_________________
ACKNOWLEDGEMENT
All praises to Allah Almighty and our Holy Prophet Muhammad PBUH who
gave me the courage and patience for completion of this final report.
I wish to acknowledge my gratitude to my inspiring Teachers for their
endless their persistence, support and encouragement, and for providing
me a lifetime opportunity to work with Muslim Commercial Bank.
I am also very thankful to Muslim Commercial Bank Ltd. Jalal Pur Jattan
the Branch Manager. Mr. Sajjad who gave me opportunity to work with
experienced persons in their organization.
I am also thankful to my parents, family and friends that continually
offered encouraging support.
Table of Contents
Page #
Executive Summary ---------------------------------------------------------------------------i

1. 1. Introduction -----------------------------------------------------------------------------1
1.1.1. Objectives -------------------------------------------------------------------------------1
1.1.2. Purpose ---------------------------------------------------------------------------------2
1.1.3. Scope ------------------------------------------------------------------------------------2
1.2. Overview of the Organization ------------------------------------------------------2
1.2.1. Vision & Mission-----------------------------------------------------------------------2
1.2.1.1. Vision Statement--------------------------------------------------------------------2
1.2.1.2. Mission Statement------------------------------------------------------------------2
1.2.1.3. Core Values--------------------------------------------------------------------------3
1.2.2. Brief History of the Organization---------------------------------------------------3
1.2.3. Nature of the Organization----------------------------------------------------------4
1.2.3.1. Business Segments----------------------------------------------------------------4
1.2.4. Business Volume, Reward Honors -----------------------------------------------6
1.2.4.1. Business Volume--------------------------------------------------------------------6
1.2.4.2. Rewards & Honor-------------------------------------------------------------------6
1.2.5. Product & Services--------------------------------------------------------------------8
1.2.5.1. Retail Banking------------------------------------------------------------------------8
1.2.5.2. Corporate Banking----------------------------------------------------------------11
1.2.5.3. Virtual Banking---------------------------------------------------------------------12
1.2.5.4. Islamic Banking--------------------------------------------------------------------13
1.2.5.5. Services------------------------------------------------------------------------------14
1.2.6. PEST Analysis------------------------------------------------------------------------16
1.2.7. Contribution of the Organization toward Economic Development. -----18
1.3. Organizational Structure-----------------------------------------------------------20

1.3.1. Organizational Hierarchy Chart---------------------------------------------------21
1.3.2. Numbers of Employees-------------------------------------------------------------22
1.3.3. Main Offices---------------------------------------------------------------------------23
1.3.4. Introduction of All Departments---------------------------------------------------24
1.3.4.1. Account Opening Department--------------------------------------------------24
1.3.4.2. Remittance Department----------------------------------------------------------24
1.3.4.3. Cash Department------------------------------------------------------------------25
1.3.4.4. Advance and Credit Department----------------------------------------------26
1.3.4.5. Technology Department---------------------------------------------------------26
1.3.4.6. Foreign Exchange Department------------------------------------------------27
1.3.5. Comments on Organizational Structure----------------------------------------28
1.4. Internee work---------------------------------------------------------------------------29
1.4.1. Branch information-------------------------------------------------------------------29
1.4.2. Detailed of supervisor---------------------------------------------------------------29
1.4.3. Weekly time table--------------------------------------------------------------------30
1.4.4. Detailed description of the department-----------------------------------------36
1.4.5. Tasks assigned to me---------------------------------------------------------------58
1.4.6. Summary of learning----------------------------------------------------------------63
2. Conclusion of the report-----------------------------------------------------------------67
2.1. Summary of key conclusion----------------------------------------------------------67
2.2. General observation about sector--------------------------------------------------67
2.3. SWOT analysiss-----------------------------------------------------------------------68
3. Recommendations----------------------------------------------------------------------70
4. References---------------------------------------------------------------------------------72
5. Appendix----------------------------------------------------------------------------------
Executive Summary
Internship training program is important and necessary requirement for the
completion of our BBA degree that all students have to spend 6 weeks in any
organization to get practical disclosure and to get familiar with the ways to live
in the organizational environment which is completely different from the
educational environment. So I choose Muslim Commercial Bank, Jalal Pur
Jattan Branch. MCB was started in 1947, and quickly earned the reputation in
the banking industry. In this report I have explained the overview of MCB
bank; its about the successful story of the bank its different awards that MCB
bank achieves in previous year. In this report MCB organizational structure
was also highlighted. I have also mentioned the MCB Contribution of the
Organization toward Economic Development. MCB played very important role
in the development of the Pakistan economy. This report is about MCB
products, customer service lines and its management style.
During my internship program I have worked in different departments of the
bank i.e. account opening department, clearing department, remittance
department and cash department. I learned about the basic function of all
these departments. During my internship different responsibilities were
assigned to filling deposit slips, online fund transfer application, preparing
clearing, calculate the bills amount and making vouchers. I learned about
what documents are required for account opening.
MCB has been an initiate amongst the banks in Pakistan, as it introduced a
number of innovative banking products and services. Mechanization of
branches and online banking has improved the effectiveness of the bank. In
this report I have explain the skills and qualification which I gained during
internship. I also explained all working condition of the MCB bank. I have also
make PESTL and SWOT analysis of MCB bank. I have also recommended
some suggestion for the better performance of the bank.
PART 1
1.1. INTRODUCTION:
completion of our BBA degree that all students have to spend 6-8 weeks in
any organization to get practical disclosure and to get familiar with the ways to
live in the organizational environment which is completely different from the
educational environment.
I am very grateful to Manager Mr. Sajjad Ahmed that gives me opportunity to
internship in this branch. This report is about MCB products, customer service
lines and its management style.
I actually love to join the banking field after my BBA degree thats why I
choose MCB for my internship expand the knowledge. I worked in various
departments of MCB and expand knowledge what they do there. This
internship exposure professional work setting.
1.1.1. Objective:
I worked as an internee in MCB Jalal Pur Jattan, Gujrat. The key objectives to
study in MCB were
To discuss throughout the MCB limited of Pakistan.
To understand different departments of the bank.
Implement my bookish knowledge into practical way.
To obtain some knowledge in working with well reputed organization.
To know how to manage and deal with the situation of stress.
Analyzing savings and investment trends in banking field.
To study innovations in client service in banking.
Work in the different department in the bank and learn how every
department contributes to the bank as a whole.
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1.1.2. Purpose:
The main purpose of my internship is to make appropriate internship report on
Muslim Commercial Bank Limited.
To examine the working of the organization and to gain practical
experience of my class room knowledge
To build up interpersonal communication skills.
To practically work in an organization
1.1.3. Scope:
Scope of my study is that I be able to know the way to perform activities in
MCB. My internship provides me a good opportunity to work in all the
departments of the bank. This study will assist the students about the working
of banking area of Pakistan because mostly teachers use examples related
banks like MCB, UBL, BOP during their lectures and various other student
must study this report so that they should grab this operation of such banks.
1.2. OVERVIEW OF THE ORGANIZATION:

1.2.1. Vision & Mission:
1.2.1.1. Vision Statement:
To be the leading financial service provider, partnering with our customer for
more prosperous and secure future
1.2.1.2. Mission Statement:
We are a team of committed professionals, providing innovative and efficient
financial solutions to create and nurture long term relationships with our
customers. In doing so, we ensure that our shareholders can invest with
confidence in us
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1.2.1.3. Core Values:

MCB core values are
Innovation
Integrity
Excellence
Respect
Customer Centricity
1.2.2. Brief History of the Organization:

The history of MCB can be divided into three main Phases:
Development Phase
Nationalization Phase
Privatization Phase
Development Phase:
MCB Bank Limited formally Muslim Commercial Bank was incorporated by the
Adamjee Group on July 9, 1947, under the Indian Companies Act, VII of 1913
as a limited company. The objective of established was to provide banking
services to the business community of the South Asia. After the separation of
the Indo-Pak subcontinent, the bank moved to Dhaka from where it
commenced business in August 1948. The bank shifted its head office to
Karachi in 1956 through special resolutions.
Nationalization Phase:
The 1960 decade is stated as the golden era in Pakistans economic and
financial development. But the situation was totally changed in 1970s. The
MCB performance was badly affected by bureaucrat government. Due to the
changing circumstance of the country, the government decided to nationalize
all commercial banks. As a result the MCB was nationalized on 1 st Jan 1974
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under the bank Nationalization Act 1974.At that time MCB had Rs.1, 640
million deposits and 506 branches.
After nationalization the major changes were as follows:
Working of banks was extended to under developed areas.
Market extension for deposits and credit.
Privatization phase:
In 1990 the government decided to privatize all the nationalized institutes. For
this reason, amendments were made to Nationalization Act 1974 and two
nationalized banks were privatized. Government had been granted a
permission to open bank in private sector.
In 1990 privatization policy was announced. MCB was the first to be privatized
upon recommendations of World Bank and IMF. The purpose for this
selection was the improved profitability situation of the organization. On April
8th, 1991, the organization control was handed over to Nishat Group. At the
time of privatization the total number of branches were 1287 and deposits
amounting to as high as Rs. 35,029 million.
1.2.3. Nature of the Organization:

MCB Bank Limited is a banking company integrated in Pakistan and is
engaged in commercial banking and related services. MCB Bank has been
providing good quality services to its customer and citizen of Pakistan since
sixty five years.
1.2.3.1. Business Segments:
MCB Bank Limited is a Pakistan-based company. The Bank divided in four
business segments:
Corporate finance
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Trading and sales

Retail and consumer banking
Commercial banking
Corporate Finance:
Corporate finance includes securitization, investment banking, underwriting,
syndications; initial public offerings (IPO) related activities and secondary
private placements.
Trading & Sales:
Trading & sales segment includes equity, fixed income, foreign exchange
commodities, lendings to financial institutions and brokerage debt.
Retail & Consumer Banking:
Retail & consumer banking includes banking services, private lending and
deposits, retail lending and deposits, banking services and retail presented to
its retail customers and small and medium enterprises.
Commercial Banking:
Commercial banking segment includes export finance, project finance, trade
finance, lending, leasing, guarantees and bills of exchange relating to its
corporate customers.
MCB intend to be an organization that is based on Development by formation
of sustainable relations with customers. MCB shall work to create Value for
stakeholders and Meet the expectations by Market-based solutions and
products. MCB have assurance that tomorrow we will be Leaders in our
industry. MCB is an innovative, motivated and active institution responding to
the changing needs of the internal and external environment.
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1.2.4. Business volume, reward honors & success stories

during the five years
1.2.4.1. Business volume:
Business volume in terms of investments, Advances, Deposit, Advances and
Reserves for the last five year as under:
Rupees in Million
2011
2010
2009
2008
2007
Net Asset
88,802
79,203
69,740
58,436
55,120
Advances
225,801
254,552
253,249
262,135
218,961
Deposits
491,189
431,372
367,605
330,182
292,098
Reserves
42,186
40,163
38,386
36,769
34,001
Investments
316,652
213,061
167,134
96,632
113,089
78915
69,180
61,076
52,245
45,414
23.23
20.18
18.53
18.39
18.26
Shareholders
Equity
Earnings
per
share
1.2.4.2. Rewards & Honor:
Euro Money Awards:
Euro money awarded as MCB:
Best Bank Award in Asia 2011
Best Bank Award in Pakistan 2008
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Asia Money Awards:

Asia Money awarded as MCB:
Best Domestic Bank in Pakistan 2009
Others Awards:
Along with some other awards including
In 2011 MCB was awarded by Most Stable Bank Award of the
Year
In 2011 MCB was awarded by Most Bank Award of the Year
In 2011 MCB was awarded joint 2nd Runner up for BC 2010
In 2011 MCB got the BCR Award 2010-Banking Sector
MCB got the BCR Award 2009-Banking Sector in 2010
MCB also got Certificate of Merit Award in 2010
MCB was awarded by Leadership Achievement Award in 2010
MCB was awarded by Best Bank Led MMT Service in 2010
MCB Bank also received the The Strongest Bank 2010 award by
The Asian Banker for being Pakistans best-performing financial
institution in 2010.
President and CEO MCB Bank, Atif Bajwa, has been awarded The
Qatar Financial Centre Asian Banker Leadership Achievement
Award 2010. These accolades are the proof of MCBs constant
effort in providing the customers with greatest quality and care.
Honors:
MCB Mobile was chosen for the best Mobile Money Service at the
Mobile World Congress, 2010, held by the GSMA in Barcelona Spain.
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In 2010 another nomination came by the way of The Banker

Magazine, for the publications Innovation in Banking Award.
1.2.5. Product & Services:

Products and services of MCB can be divided into five major heads.
1.2.5.1. Retail banking
1.2.5.2. Corporate banking
1.2.5.3. Virtual banking
1.2.5.4. Islamic banking
1.2.5.5. Services
1.2.5.1. Retail Banking:
Retail banking involves following major head
1.2.5.1.1. Deposits accounts
1.2.5.1.2. MCB travelers rupee cheques
1.2.5.1.3. Loan products
1.2.5.1.1. Deposits Accounts:
1.2.5.1.1.1. Pak Rupee Savings Account:
MCBs Pak Rupee Savings Account offers its customer with attractive returns
on their Pak Rupee savings. MCB Savings Account offers you one of the most
appropriate ways to deal with your hard-earned money.ATM facility is also
given on this type of account.
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1.2.5.1.1.2. Pak Rupee Current Account:

MCBs Pak Rupee Current Account offers the ease of unlimited withdrawals
i.e. customer can access to funds at any time without any notice. There is no
restriction on the number of transactions a customer makes in a day. It also
facilitate to the customers to meet the every transactional need.
1.2.5.1.1.3. Smart Dollar Account:
MCB Smart Dollar Account is a sensible mode to sustain or grow your US
Dollar deposit across Term Deposits or Savings.
1.2.5.1.1.4. Business Accounts:
MCB Business Account provides the facility to special businessmans build
their business through accrued saving from low-cost transactional fees.
1.2.5.1.1.5. Foreign Currency Account:
Enjoy the assurance of operating an international account, locally. MCB
Foreign Currency Account provides you the opportunity of earning greatest
returns on your Foreign Currency savings.
1.2.5.1.1.6. Saving 365 Gold:
MCB Saving 365 Gold Account provides you a wide variety of attractive profits
rates. Through this account customer can earn greatest profit and also
provides the facility of limitless withdrawals.
1.2.5.1.1.7. Mahana Khushali Bachat:
MCB Mahana Khushali Scheme provides you with a fixed income each
month. Just buy a Monthly Khushali Certificate and customer will enjoy a fixed
income of whole deposit every month.
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1.2.5.1.2. MCB Rupee Travelers Cheque:

MCB Rupee Travelers cheques were first introduced in 1993.RTC is greatest
and safest alternate mode of carrying
cash. It is a secure and safe mode to
make payments nationally. It is used by
different businessman and travelers in
meeting their day to day cash.
1.2.5.1.3. Loan Products:
1.2.5.1.3.1. Personal loans:
The more you praise and celebrate your life, the more there is in life to
celebrate. MCB personal loan shortens the space between your dreams and
your celebration. It is flexible, fast and affordable.
1.2.5.1.3.2. MCB Pyara Ghar:
MCB gives the flexible and competitive home
financing facility with choices of home purchase,
renovation and construction. Renovate or Construct
your home according to customer needs.
1.2.5.1.3.3. Business Sarmaya:
Good cash flow is the means to any successful business. MCB Business
Sarmaya offers running finance against your flat/ housing property.
1.2.5.1.3.4. Car4U:
"Kahin Na Kahin Tau Hai1 Car 4 You. MCB Car 4 U makes it a breeze
to lease your new/used car. MCB Car4U not only gets a car of your own
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choice but is also reasonable with competitive mark-up, flexible conditions,

easy processing.
1.2.5.1.3.5. Easy Personal Loan
MCB Easy Personal Loan provides greatest return to its customer by giving
easy access to personal loan. From this greatest return you can easily
purchase a new car or TV.
1.2.5.2. MCB Corporate Financing:
MCB Corporate Financing includes financing options, term loans, working
capital loans trade finance services and investment banking.
1.2.5.2.1. Term Loans:
MCB offers Short to Medium Term Finance to meet capital expenditure and
short term working capital requirements of our clients. The loans are planned
on the basis of basic project characteristics and cash flows of the business.
1.2.5.2.2. Trade Finance Services:
MCB corporate Banking provides trade finance services in which includes an
complete range of export and import activities including provides guarantees,
issuing letters of credit and purchasing exports documents.
1. 2.5.2.3. Working Capital Loans:
Corporate bank offers different working capital financing facilities to meet the
customer specific needs. In these financing facilities includes
Cash Finance
Running Finance
Export Finance
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Pre-shipment
Post- shipment
1.2.5.2.4. Cash Management:
Cash Management provides a wide variety of value added services to large
corporations through its vast network of online branches. Our customized
products facilitate our customers to understand their sales proceeds rapidly
from all over the country, supported by real-time MIS.
1.2.5.3. Virtual Banking:
MCB Virtual Banking offers facility customer to
manage and control your bank account and
finances; when you want and where you want.
MCBs Virtual Internet Banking facility is simple
and secure. MCB Virtual Internet Banking allows
customer to access banking services, 24 hours a day, 7 days a week and all
over the year. MCB Virtual Internet Banking offers different online services as
Detailed Account Summary of all listed accounts.
Bulk Funds Transfer for Corporate Customers.
Cheque Book Request for any of your listed accounts.
Mini-statements of every of the listed accounts showing current
transaction history for that account(s).
Bulk Salary Transfer for Corporate Customers, to assist them in paying
salary to the corporate employees, who sustain accounts with MCB.
Payment of utility bills for registered Utility Companies
Immediate or Scheduled Transfer of Funds between your own
accounts, as well as to third-party accounts.
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1.2.5.4. Islamic Banking:

With the assist of Shariah specialists,
lawyers
and
professional
commercial
bankers, MCB Islamic Banking provides

Riba Free and Shariah Compliant services
to different customer segments.
1.2.5.4.1. Deposit Schemes:
For customers who are looking for a deposit opportunity where they can follow
their funds and collect halal returns on it, MCB present the subsequent
products:
Al-Makhraj Term Deposit
Al-Makhraj Saving Account
Al-Makhraj Ianat Account
1.2.5.4.2. Fund Based Facilities:
MCB provides three broad Islamic fund based facilities:
1.2.5.4.2.2. Murabahah
1.2.5.4.2.3. Diminishing Musharika Equipment
1.2.5.4.2.1. Ijarah
1.2.5.4.2.1.
Murabahah:
It is an agreement between a purchaser and a seller in which the later first

purchases the goods at the demand of the former i.e., customer and then
sells it to same customer after addition of profit.
1.2.5.4.2.2. Diminishing Musharika Equipment:
It is an agreement through which the bank and its customer contribute in the
joint ownership of a property.
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1.2.5.4.2.3. Ijarah Products:

MCBs Islamic Ijarah, similar to the English term 'leasing, is based on the
Ijarah wa Iqtina concept which means the sale of the asset to the lessee
after the Ijarah has matured.
1.2.5.5. Services:
1.2.5.5.1. MCB Lockers:
MCB Lockers are the greatest protection for your valuables things. Lockers of
different capacities are accessible nationwide by MCB,
1. Small Lockers
2. Medium Lockers
3. Large Locker
1.2.5.5.2. MCB ATMs Services:
MCB has one of the nation's main ATM networks with over 450 ATMs and
still growing.MCB ATMs present you 24-hours convenience of cash
withdrawal, utility bill payment, , funds transfer services, mini-statement etc.
Our modern mobile ATMs make sure that you are given service close to you.
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1.2.5.5.3. MCB Call Center:

The state of the art MCB call center is the accurate option to keep customers
in step with their ever hectic schedule by providing those services relating to
the account and the smart card at any point in time. MCB Call Centre you can
maintain your VISA credit & ATM/Debit cards, check your account balances,
confirm last 5 transactions, pay utility & mobile phone bills.
1.2.5.5.4. Mobile Banking:
Now MCB introduced MOBILE BANKING. MCB
Mobile is a rapid, easy and protected way to
recharge mobile phones, pay bills, transfer
money, and do much more. No need to visit a
branch
or
an
ATM
anymore,
login
to
www.mcbmobile.com using your mobile phone and start transacting.

1.2.5.5.5. MCB Smart Card:
MCB now brings MCB Smartcard. It is a safe and convenient tool of payment
24-hour direct access to bank account.
1.2.5.5.6. MCB Debit Card:
Now MCB brings a safe, fast and convenient payment facility that enables the
customers to do purchasing by using their existing MCB ATM / MCB Smart
Card as a DEBIT CARD.
1.2.5.5.7. Bill Payments:
MCB easy bill pay offers unmatched convenience to pay

your utility and mobile phone bills or re-charge your
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prepaid mobile phone accounts anytime, anywhere with security and peace of
mind.
1.2.5.5.8. Online Banking:
MCB has a fast growing network of over 1,100 online branches in the country
providing customers real time online transaction facilities.
1.2.6. PEST Analysis:

PEST analyses inform How Political, Economical, Social and technological
factors influence MCB.
1.2.6.1. Political and Legal Environment:
Banks are strongly affected by the political and legal consideration. This
environment is comprised of administration law and regulatory agencies that
influence and bound different organizations and individuals. Most these law
generate new opportunities for business.
Employment practices are estimated to change.
Political interfering about policies is estimated to increase as current
government in race of power gain.
Government policies are changing day by day and government
constancy is also not there
Due to the lack of assurance on government saver is reluctant so
mobilization of funds is going to reduce.
1.2.6.2. Economic Environment:
A banking sector requires better consumer market along with higher
borrowing power. Economic trends in country are following:
Inflation is very high which will reduce purchasing power
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Value of rupee is decreasing which is modifying the Pakistan economy.

There is an economic recession globally.
Operating costs are growing due to inflation.
Interest rate is rising so loan taking has decreased.
Due to inflation Staff cost are increasing as basic salary rate has
increased
1.2.6.3. Social Environment:
A society is formed by, norms, beliefs and values. Social factors frequently
appear at the cultural aspects and include health awareness, changes in
tastes and buying patterns and Population growth rate. So understanding
changes in this part can be very important.
Banking area is very imperative for the well being of the society. Social culture
of Pakistan affects the banking area as,
Lack of experts is in our country concerning management hence
modern activities are slow, conservative methods are adopted.
Insufficient Empowerment is also a natural problem in our organization
as every person want to get more power consequently there is less
decision making.
Its very easy to shape the mind with an usual literacy rates of 37.6% in
any desired track.
Declining work ethics is also issue which is mostly due to lack of
training and poverty.
Now People are greatly conscious on brands in Pakistan.
Insufficient Accountability lack of good infrastructure and lack of good
governance helps creditor to trick and serious bad debts happen.
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1.2.6.4. Technology Environment:

Technology advancements have a major impact on bankers achievement.
Technology is crucial for competitive advantage. Growth rate of economy is
deeply affected by change rate of technology. People are very skilled and
MCB can begin new technology to enhance competencies. The advance
techniques involved in on line banking.
MCB has computerized its mostly branches but still a few are manual,
is needed to computerized if not clients will get bad image.
Now a day bank used computerized system which is very efficient. But
MCB will have to advance its computerized expertise as some fake
transactions occur by ATM
Shortage of electricity.
Employees of every organization require IT instruction. MCB will have
to follow it.
In brief PEST analysis affects the general banking companies and gives us
the information regarding the external macro circumstance.
1.2.7. Contribution of the Organization toward Economic

Development.
MCB is playing an important role in the economic development of Pakistan by
providing innovative and value added products to its different customers. MCB
offer the financial solution to corporate and retail segments.MCB recognized
separate business groups for satisfying the different customer segments.
Retail Banking:
MCB emphasis on trading and middle market sector mainly for trade related
business and building risk asset. MCB caters to their needs of financing local
and foreign trade, funds transfer and further seasonal requirements.
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Shariah Compliant Products and Services:

MCB has also established an Islamic Banking unit to provide Shariah
compliant products and services. MCB established Islamic banking branches
in six cities. The plan for future is to further realize the capacity of Islamic
Financial Systems and to bring Shariah compliant network similar to current
retail network of conventional banking.
Employment Opportunities:
MCB offers jobs to a great number of people so contributing in rising the
employment opportunities in Pakistan.
Broadest Branch Network:
MCB has a huge branch network in Pakistan, it has approximately 1073
branches in Pakistan so performing their functions and collecting money from
all corner of the country so significantly contributing to the development of the
economy.
MCB Role in SME Development:
For meeting the requirement of the SMEs and other retail customer MCB
modernize its large number of branches and trained its staff. MCB has
established a separate SME Financing Division to provide modified financing
solutions to this very main segment of the Pakistan economy.
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1.3. ORGANIZATIONAL STRUCTURE
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1.3.1. Organizational Hierarchy Chart:
Presedent
Vice presedent
Exceutive vice presedent
Senior voice presedent
Vice presedent
Assistant vice presedent
Office grade1,2,3
Assiatants
Cashier
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1.3.2. Numbers of Employees:

Number of permanent employees: 9987
Chairman:
Mian Mohammad Mansha
Vice Chairman:
S. M. Muneer
President Chief Executive & Officer:
Mr. M.U.A. Usmani
Board of Directors:
Mian Mohammad Mansha
S. M. Muneer
Mr.M.U.A. Usmani (President / CEO)
Mr.Tariq Rafi
MR. Shahzad Saleem
Mr. Sarmad Amin
Dato Mohammed Hussein
Dato Seri Ismail Shahudin
Mian Raza Mansha
Mian Umer Mansha
Aftab Ahmad Khan
Manzar Mushtaq
Ahmad Alman Aslam
Audit Committee:
Tariq Rafi
Aftab Ahmad Khan
Ahmad Alman Aslam
Dato Seri Ismail Shahudin
Dato Mohammed Hussein
Chief Financial Officer:
Mr. Salman Zafar Siddiqi
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Auditors:
A.F Ferguson & Co.
Chartered Accountants
Legal Advisors:
Khalid Anwer & Co.
Advocates & Legal Consultants
1.3.3. Main Offices:

Registered Office:
MCB Building, F-6/G-6, Jinnah Avenue, Islamabad.
Principal Office:
MCB House 15 Main Gulberg, Lahore.
UAN: (042) 111-000-111
PABX: (042) 36041998-9
Website: www.mcb.com.pk
Email: info@mcb.com.pk
Investor.relations@mcb.com.pk
Shares Registrar:
M/s. THK Associates (Pvt.) Ltd., State Life Building No.3,
Dr. Ziauddin Ahmed Road, Karachi
Corporate Office:
MCB House, Jail Road, Lahore
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1.3.4. Introduction of All Departments:

There are five main departments in all branches of Muslim commercial Bank.
1.3.4.1. Account Opening Department
1.3.4.2. Remittance Department
1.3.4.3. Cash Department
1.3.4.4. Advance and Credit Department
1.3.4.5. Foreign Exchange Department
1.3.4.6. Technology department
1.3.4.1. Account Opening Department:
Opening of account is the most significant department of the Bank as this is a
contract between the customer and bank. All future operation/transaction are
carried out as per this contract and any deviation may risk the banks interest.
The opening of a new account is the founding of customer banker
relationship. By opening an account at a bank, a person becomes a customer
of the bank. The customers can open following accounts:
Current Account
Saving account
Profit and loss sharing Account
Basic Bank Account
Fixed Deposit
1.3.4.2. Remittance Department:
The Remittance department deals with the transfer of money from one client
to another. The main function of the bank to provide the fund transfer facility
or remittance of funds. Remittances through banking channels save time,
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less cost and remove the risks involved in physical transportation of money
from one place to another. MCB transfers money in the subsequent ways.
Pay Order
Demand Draft
Mail Transfer
Telegraphic Transfer
Pay Slip
Call Deposit Receipt
Travelers Cheque
1.3.4.3. Cash Department:
The cash department is the main department of the bank. In cash department
both deposits and withdrawals go side by side. This department deals with
cash deposits and payments. The basic goal or objective of the banks is to
earn profit, and cash department plays an important role in this matter. The
bank receives cash from the clients and invests it in business. Cash
department performs the following functions.
Receipt
Payments
Collection of utility Bills
Saving Cash
Sorting of notes
Opened cheques payments are paid after verifying accounts holder signature,
while crossed cheques are send to clearing department.
MCB reject a cheque of customer due to following reasons:
Amounts in words and figures differ
Drawer's signature differs
Cheque manipulated.
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Payment stopped by drawer.

Payee's endorsement requirement.
Cheque post-dated.
Cheque of outdates
1.3.4.4. Advance and Credit Department:
Advance and Credit department approves the diverse type of loans for
different businesses and moreover for customers personal use like
1. Loans
2. OD (overdraft)
3. Cash credits
For approve the loans form departments it is compulsory to give something as
guarantee such as property and other types of asset. Collateral or guarantee
must be equal or more than the amount of loans which are specified by the
department. In case of giving loans every branch has a specific limit and if the
amount of loan is under the limit of the branch then it is easily approved by the
bank but if the amount is greater than the limit of the branch then loan will be
approved by the head office and in this situation branch collect all required
documents from customer and then sent them to the head office. If head
office allowed the loan then typically the period restrains a year. All this
process is recorded in the bank until the customer has not refunded the
amount of the loan.
1.3.4.5. Foreign Exchange Department:
The foreign exchange department of bank deals with all the foreign exchange
affairs like payment or retirement, foreign remittances, letter of credit dealing,
foreign currency accounts dealing and foreign Remittance dealing. In the
payment /retirement when transactions are completed then a conformation
documents sent to the main office. In Foreign remittance the money is
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transferred to some other foreign country. For providing this facility bank
services charges are 50 rupees. MCB is committed to offering its business
customers the broadest range of options in the area of money transfer. If you
are a commercial enterprise then our Letter of Credit service is just what you
are looking for. With competitive rates, security, and ease of transaction, MCB
Letters of Credit are the greatest way to do your business transactions. MCB
provide the facility to the customer that they can open their accounts in foreign
currency in form of current account, deposit account & saving account. This
department deals with the foreign currency accounts which generally include
dollar account, pond account and euro account etc.
1.3.4.6. Technology Department:
The banking industry is affected by Technological advancements. The foreign
banks have a competitive edge above all local bank in their technologies'
development
and
automated
structure.MCB is ahead of all other

local banks in this ground and now it
is in a point to yet compete with
foreign banks. There are more than
1173
branches
of MCB
all
over
Pakistan and out of these more than

300 branches are fully automated. All
the branches of big cities have good
automated system and other cities are also demanded for new technology in
the bank. Recently MCB has also introduced the concept of online banking.
There are now more than 250 branches connected through this structure and
they can transact with each other directly using computer systems at their
own branches. Now customers do not have to wait long for their transactions
and can activate their account through all the online branches.
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1.3.5. Comments on Organizational Structure:

The organizational structure of MCB is participative and development
Oriented.
Dynamic culture provides different growth opportunities across
Pakistan and in many other countries around the world.
MCB has formed a challenging environment that encourages
commitment and creativeness.
Fundamental objective of the management is to offer a place which is
much relaxed and feasible for bank employees
MCB fosters a work environment where employees can recognize their
potential whether locally or in the international arena. Thus, facilitate
the employees to attain their professional goals while keeping in synch
with the banks general objectives.
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Part 2:
1.4. INTERNEE WORK:
1.4.1. BRANCH INFORMATION:
I have done my internship program in Muslim Commercial bank limited jalal
pur jattan branch Gujrat. it is located on main circular road of the city & was
started in 1975.it is single segment branch. In this branch different
departments are included like account opening department, clearing
department, and remittance department. The complete information about
branch.
Name of Branch: Muslim Commercial Bank jalal pur jattan
Branch Code: 0825
Branch Address: Circular Road .Jalal Pur Jattan
Period of My Internship:
I started my internship on 2nd August 2012 and completed on 12 September
2012.
1.4.2. DETAILED OF SUPERVISOR:

Position
Name
Branch Manager
Mr. Sajjad Ahmed
Operational Manager
Mr. Basharat shafique
General Banking Officer
Ms Nabila Dar
Customer Service Officer
Ms. Zardashia chohan
Senior teller officer
Mr. Muhammad Raiz
Junior Teller Officer
Ms Sadaf Aslam
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1.4.3. WEEKLY TIME TABLE:

1st Week
Department: General Banking
Supervisor: Ms. Zardashia Chohan
Signature:
Date
Duties performed
02-08-2012
Learn about deposit slip

How to fill deposit slip?
03-08-2012
Learn about cheque.

Learn about voucher.
04-08-2012
Learn about online fund transfer
05-08-2012
06-08-2012
Learn about direct deposit form.
07-08-2012
Filled off time policy sheet
08-08-2012
Learn about cheque stop payment
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2nd Week
Department: General banking (Account Opening)
Supervisor: Ms. Zardashia Chohan
Signature:
Date
Duties performed
09-08-2012 Learned about account opening form.

10-08-2012 Learned about account opening and different types of
accounts.
Learned
what
documents
required
for
different
accounts.
11-08-2012 Learned about different stamps that are used in account
opening form.
12-08-2012
13-08-2012 Open individual account.
Learned about the closing of account
14-08-2012 Stamped all account opening forms.
Making entries in opening register Issuance of cheque
book
15-08-2012 Practice in account opening department.
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3rd Week
Department: Remittance Department
Supervisor: Ms. Nabila Dar
Signature:
Date
Duties performed
16-08-2012
Learned about remittance.

Types of remittance.
learned about the PO and DD.
17-08-2012
Learned about telegraphic transfer.

learned the issuance process of DD.
18-08-2012
Learned about how to make PO?

Learn about traveler check
19-08-2012
20-08-2012
Eid holidays
21-08-2012
Eid holidays
22-08-2012
Eid holidays
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4th Week
Department: Clearing Department
Supervisor: Ms. Nabila Dar
Signature:
Date
Duties performed
23-08-2012
Learned about clearing and crossing concept.

Learned about how to make entries in clearing
register.
24-08-2012
Prepared inward and Outward clearing.

Maintain record of clearing in clearing register.
25-08-2012
Filled trunk call log register.
26-08-2012
27-08-2012
Received cheques for clearing and issued deposit

slips.
28-08-2012
Prepared intercity clearing and maintain record in

clearing register.
29-08-2012
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5th Week
Department: General Banking (Locker and ATM facility)
Supervisor: Sir Basharat shafique
Signature:
Date
Duties performed
30-08-2012
Learned about ATM services

Learned about locker & ATM facility.
31-08-2012
Maintain ATM cards record in ATM card register.
01-09-2012
Learned about how to operate locker?

Issued cheque books to customers.
02-09-2012
03-09-2012
Guide customer about card activation

Learn about closing of locker
04-09-2012
Complete knowledge about ATM facility
05-09-2012
Worked in remittance and account opening department
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6th Week
Department: Cash Department and final practice in all departments
Supervisor: Miss Sadaf and Sir basharat shafique
Signature:
Date
Duties performed
06-09-2012
Learned about different cash books.

Learned about the collecting of utility bills.
Learned about the process of the verification of cheques
for payment.
07-09-2012
Worked as clearing officer
08-09-2012
Worked as CSO officer

Attended phone calls and guide customer.
09-09-2012
10-09-2012
Learned about the receipt of cash
11-09-2012
Learned about the cash balancing at the day end.
12-09-2012
Worked in all departments
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1.4.4. DETAILED DESCRIPTION OF THE DEPARTMENT:

I worked in various departments of bank in my internship duration. I learned
about the main activities of the all departments. During my internship different
responsibilities were assigned to filling deposit slips, online fund transfer
application, preparing clearing, calculate the bills amount and making
vouchers.
Account opening department
Clearing department
Remittance department
Cash department.
1.4.4.1. Summary of 1st Week:
In the first week I observed the main activities in bank. I treat all customer of
online fund transfer application and deposit slip. MCB branch is in rural area.
Many people are illiterate thats why its employees responsibility to help them
and fill the cheque, deposit slip and online fund transfer application. During
my internship the responsibility to fill online fund transfer application and
deposit slip was given to me.
Deposit Slip:
When customers want to deposit money in the account then customer service
officer issued deposit slip for depositing the money in the account. Deposit
slip consists of following information.
Title of account
Account number
Notes denomination
Customer sign
Amount in words
Amount in figures
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Name of branch
Code of branch
Stamp and signature of authorized
Date
Cash amount and cheque
Cash depositor goes to the cashier along with deposit slip and cheque
depositor slip goes to the servicer customer officer. Teller officer take the
deposit slip from the customer and check the amount, denomination of notes
and put the stamp of Cash Received on deposit slip. Then credited the
customer account in the system. Teller officer return the one copy of deposit
to the customer.
The Process of Online Fund Transaction:
The process of online fund transfer is easy. When customer request for online
transaction to the general baking officer. In application then customer have to
fill the given below information.
Branch information
Currency information
Sender name
Signature of the sender
Total deposit and date
Senders account number
Beneficiary branch number and address
The CNIC of the client is used when he/she does not have account in
this branch.
In the situation of account holder then cheque number is write in
application.
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Online Fund Transfer Application Charges:

On every transaction the charges
The account holder charges
Commission Rs125/FED
Rs25/-
For non account holder

Commission Rs150/FED
Rs25/-
0.3% tax is charged in these if transaction amount is greater than Rs25000/MCB Cheque:
A cheque is orders a payment of cash from a bank account. Cheque contain
following things.
Branch name
Signature of account holder
Dated
Amount in words and figure.
To whom it can transfer
Different things are important in filling of cheque.
Cutting and overwriting are prohibited
On the cheque backside there must be issuer signature
The signature of customer must be verified from SSC
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Off Time Policy Sheet:

Off time policy sheet is used to record the arrival and departure of staff in
bank.
Voucher:
Voucher is used to record the daily transaction of bank. Different voucher are
used like debit voucher, credit voucher for recording of transaction.
Two types of vouchers are used.
Debit voucher
Credit voucher
Cheque Stop Payment:
Cheque stop payment is used to stop the payment of cheque. When cheque
of account holder is stolen or lost etc. When any such case happens then
account holder comes to bank and request the bank to stop the payment.
cheque stop payment consist of following information
Branch information
Account Title
Account number
Date
Amount
Cheque Number
Reason
Request time
Favouring
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Direct Deposit Form:

Direct deposit form is used for directly depositing the money into customers
account from the foreign country/ abroad.
Direct deposit form consist of following information
Branch Name
Branch code
Branch Address
I.B.A.N.
Beneficiary customer (Account holder Name)
SWIFT code:
1.4.4.2. Summary of 2nd Week:

Account Opening Department:
The opening and closing of account is main activity of account department.
Opening of account is creates the strong relationship between banker and
customer. Bank offered different accounts to the customer for satisfying their
needs.
Individual single/ joint
Limited companies
Firms proprietorship or partnership
Charitable institutions
Local bodies
Autonomous Corporation
Education Association institution
Muslim commercial bank commonly opens different types of account
Term account
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Saving account
Current account
Required Documents for Salaried Account.
All documents are same just require one more document that is salary slip.
Documents those are necessary for minor account:
The person of less than 18 years is called minor account.The form filling
process of minor account is slight different from normal account.
B form copy.
CNIC copy of guardian
All information of guardian is write in the personal portion of account
opening form
In account title minor word is added Ali Raza minor
Verify the CNIC copy from NADRA verisy
Only guardian is withdraw money from account
Result card copy of minor is also required
When minor is reached at maturity age then minor account is
converted into normal account. Then at the time of conversion of
account different things required like CNIC of minor, then again fill KYC
form.
Required Document for Business Account.
If want to open business account then the part of business related. We fill for
the business account following documents is required.
Business stamp
Business Letter pad
Fill business account part of MCB account opening form
Fill KYC business information
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To open of partnership account necessary requirements are

An application from all partners
Company letter head
All partners of CNIC photo copy
Signature specimen attested
Photo copy of registered certificate
After all these important documents then officer dispatch one
requisition slip and two SSC.
After attaching documents then
officer verifies signature through signature verified stamp.

KYC and Verisys form is attached with CNIC copy.
At the end separate folder is maintained of customer for bank
recording.
For Employed Person:
Photo copy of CINC card
Copy of salary slip
Initial deposit of Rs1000/ Employer letter
Photo copy of employer
For Non Employed Person
Photocopy of CNIC
Photo copy of utility bills
Initial deposit of Rs. 1000.
Process of Account Opening:
I learned about the process of account opening in my internship and what
documents are required to open the account. Through the account opening
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build relationship between the customer and bank. Now I am going to explain
the steps of opening account.
Filling of Account Opening Form:
If customers want to open account then customer firstly fills the Account
Opening Form. It consist of following information like Account type, nature of
account, personal information, account opening of instruction, currency in
which customer want to open account KYC form, currency in which customer
want to open account, specimen signature card and cheque book requisition
.customer service officer attached CNIC copy of customer with form.
Difference in signature from CNIC:
If customers want to change his/her signature from CNIC then customer fills
signature application form. It is application of customer to change the
signature. It consists of account holder name, date, branch information and
CNIC signature and SSC signature. Then officer attach with form. It is not
compulsory.
NADRA Verisys:
Customer service officer verify a specific persons CNIC from NADRA
Verisys for all types of account.
After Filling of Forms:
All data of customer is entered in to the system. Customer service officer
assigned to that account.
Take print of these sheets
Proof sheet
Letter of thanks
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Proof Sheet:
Proof sheet is consist of following information for example date open, account
holder name, account number, currency, account type, account holder name,
ownership type, account number, CNIC number, Address etc. Customer
service officer take two print of proof sheet one copy is saved as bank record
and other is send to the customer.
Letter of Thanks:
Letter of thanks show the thanks form bank to their customer for account
opening. Customer service officer take two print of letter of thanks one copy is
saved as bank record and other is send to the customer. Letter of thanks
consist of account holder name, address, account number, cell number etc.
Stamping:
When account is opened following Stamps are used
On CNIC copies posted a stamp Original CNIC seen and duplicate
attested
Date stamp.
Name cleared from UN/OFF AC List on front side of account
opening form.
Terms and condition read and understand & duplicate AOF
received
On cheque book requisition form and SSC posted Signature
admitted stamp.
MCB around stamp
After enter data in the system then Posted stamp on front page of
MCB AOF.
After stamping the account opening form the latter of thanks and proof sheet
is dispatched with form. Maintain record in account opening register and Dak
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dispatched register. Customer service office separate SSC and requisition of

cheque book. After that these documents are move forward to the operational
manager for approving.
Issuance of Cheque Books to Customers:
After reviewing the required documents operational manger issues the
cheques the customer. A cheque book consists of 10, 25, 50 or 100 leaves.
Requisition slip is used for the issuance of the new cheque book.. At the time
of issuance of cheque book officer write the account number and account
holder name. When customers come with letter of thanks, gives to authorized
person. Officer take signature on the cheque book issuing register and pasted
a verify stamp on his signature. Then issued cheque books to the customers.
Bank keep a separate register for maintain Cheque book record and cheque
books issued. Officer make debit voucher to deduct the cheque book charges
from the account of customer.
Closing of Account:
If customer wants to close the account then he/she has to present application
for the closing of account. After submitting of application officer close the
account and pay the balance of account to customer. It is compulsory for
customer to return cheque book to the bank. When he/she return the cheque
book then remaining cheques are canceled. Bank close account in case of
different reason like nil balance, expire CNIC, in active (no transaction from 2
years)
1.4.4.3. Summary of 3rd Week:

Remittance Department:
Remittances are funds transferred from one party to another as payment for
purchased goods or services. Remittance can be domestic remittance and
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international remittance. MCB provide the services to the customer and earn
lot of earnings in shape of service charges.
Remittance Types:
Outward Remittance:
If any instrument is issued by our branch in favor of any other branch then it is
outward remittance.
Inward Remittance:
If any instrument is received from originating branch and is liable to pay to
issuing branch is known as inward remittance.
Modes of Payment:
Different way of are used for transferring money.
Pay order
Demand draft
Telegraphic transfer
Pay Order:
Pay order is only pay the branch where pay order is made. Pay order is issue
on the request of the customer. In case of deceased person pay order is
issued to their families for the payment of account balance. MCB also issued
pay order to pay its internal expenses. Pay order is credit voucher used for
payment. Cheques could be dishonored but the pay order cannot dishonor
due its more liquidity. Pay order is only deposit in to the account.
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Demand Draft:
DD is like a cheque and issued only on the request of the customer. When
customer is not willing to bring currency with him. Customer come to bank and
request to branch for issuing DD. One branch issued DD and branch of other
bank or other branch of same bank is paid. Demand draft is deposit in to
account. Demand draft is not paid on cash counter. At the time of issuance
bank takes some commission. Demand draft is expired after six months from
the issuance.
Telegraphic Transfer:
Telegraphic transfer is mode of payment in which fund transfer from one place
to another place through cable, telephone. Telegraphic transfer is an inter
bank transaction. It is a direct transfer of fund. Telegraphic transfer is two
types.
Incoming TT
Outgoing TT
Pay Order Issuance Process:
Bank issued pay order that is written order and only deposit to the account.
There are following steps for the issuance of PO:
Firstly Customer fill fund transfer Application form, all necessary
information is filled Like type of remittance, currency of instrument,
beneficiary details, applicant information, applicant signature etc and
MCB deduct 100 charges from the account holder
Operational manger verified cheque through checking account
balance, customer signature.
Then cheque is convey to the general banking officer
General banking officer making entries in the system for the preparing
of pay order and then take printout. Also maintain record in register.
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Before delivering PO to the customer branch manager signature on

PO.
Demand Draft Issuance Process:
Account holder must have balance in
account for issuing of DD. Bank deduct
some service charge on issuance of DD.
MCB Jalal pur jattan just issued DD on
cheque, not on cash. There are following
steps for the issuance of DD:
Firstly Customer fills fund transfer
Application form and attaches cross cheque with form, deduct 150
charges from the account holder.
Operational manager verified cheque .
Then cheque is passed to the general banking officer.
General banking officer making entries in to computer for taking print of
DD. Also making entries in clearing register.
DD is legal for six months
Before delivering DD to the customer branch manager signature on
DD.
An advice is prepared and inform
Cancellation of DD:
Account holder firstly write application for the cancellation of DD.DD cannot
cancelled if there is endorsement stamp on the backside of DD, bank charge
200Rs charges for cancellation.
Only issuing bank could cancelled the DD
Debit voucher must be made to deduct cancellation charges
GBO inform to the other bank about DD cancellation
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GBO write the cancelled on DD

Fill deposit slip and credit the account
Rupee Traveler Cheque:
RTC is Rupee Traveler Cheque. RTC is safe facility of the bank to the
account holder. It have maximum denomination 10000 Rs.OM generally
issued RTC. Account holder must be present at the time of issuance.
Operational manager take signature of owner on RTC. The Rupee traveler
cheque does not present on cash counter
for payment. RTC only deposit to the
account. The major drawback of issuing
RTC is that it can also be deposited or
cashed by anyone other than holder so it
is less secure.
1.4.4.4 Summary of 4th Week:

Clearing Department:
Every bank provides different types of services to its customer. Clearing
department perform the function of clearing for local and intercity cheques
from other bank through NIFT. Customer can deposit cheques of other banks
like NBP, BOP etc and receive money in his account. MCB clear all cheques
from the other banks through clearing house.
Clearing:
Clearing means confirmed or verified of cheque, DD, POetc. it is one of the
most important functions of the bank. For performing this function SBP has
authorized a private institution named NIFT.
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Clearing Types:
Inward Clearing
Outward Clearing
Inward Clearing:
The cheques of MCB are presented in other bank for clearing known as
inward clearing. When another banks sent cheques to Muslim commercial
bank is known as inward clearing for my branch. So the outcome of inward
clearing is outflow of funds or money from my branch. Every branch maintain
clearing account with their head office. Balance of clearing account is
decreased when we done inward clearing.
Outward Clearing:
When cheques of other banks like BOP, NBP etc are presented in MCB it
called Outward clearing. So the result of outward clearing is inflow of money
in our branch. When general banking officer done outward clearing then the
balance of clearing is increased because our branch receive funds from other
banks.
NIFT:
SBP has moved some portion of their work to private institution known as
NIFT. NIFT perform the function of clearing house. Commercial banks clear
their cheques through NIFT. The main task of NIFT to collect all instruments
of various banks for clearing. In instruments cheques , demand draft, pay
order is included. Banks or different branches of bank accept the instruments
that are drawn on them. After clearing NIFT prepare an advice of different
branches for providing clearing results. NIFT give an advice to different
branches.
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Inward Clearing Process:

General banking officer generally prepared inward clearing in the morning.
When NIFT gives cheques to the bank the GBO checked all cheques that are
come from other banks for clearing.
1. Firstly GBO done the scrutiny of cheque like check the payee name and
drawer signature, amount must be same in both words and figures.
2. GBO also checked clearing and endorsement stamp on cheques of MCB.
3. If account holder have not enough money in account but he/she signed
cheque. MCB prepare a debit voucher to deduct the 300 charges form
account. Returned cheque with cheque return memo in which the reason is
mentioned. If good customer then officer call to customer and make clear
about the situation. Also maintain record in register.
4. All cheques are forwarded to the operational manager for the verification.
After the verification of cheques GBO make badges in system and debited the
customers account.
5. Then put the paid stamp and sign on cheques. GBO maintain all record in
inward clearing register
Inward clearing register following information is recorded.
Date
Account number
Account holder name.
Amount of transaction
Cheque number
Bank name. And also city name.
6. After all process bank inform NIFT all cheques are cleared.
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Outward Clearing Process:

1. The first task of outward clearing is assembling cheques of other banks.
The time of NIFT to take outward clearing of the branch is 2:00 pm and inform
about clearing on 4:00pm.
2. Maintain outward clearing record in the register is second task of clearing.
Officer writes some necessary information.
Depositor name
Serial number
Date
Bank name
Cheque number
Cheque amount.
How to proceed?
3. After manual work different stamps are used.
MCB cross stamp is used on deposit slip and cheque. Crossing stamp
show the owner ship of bank on cheque.
Clearing stamp of next date.
Endorsement stamp on backside of the cheque.
4. Officer split deposit slips form cheques. Then take sum of all cheque
amount write the whole amount on bundle cover. Different heads of bundle
cover.
Information of branch.
Total Amount
Quantity of Instrument
Authorized officer signature.
5. Ad list is linking with bundle cover and cheques. On ad list write all number
of instrument and amount. Local clearing bundle cover of peach color
is
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used. In case of return of cheque shocking pink is used. No charges are

applied on local clearing and handover to NIFT.
Advice of NIFT:
NIFT prepared an advice for every branch and sent to bank for reporting
about clearing. Through Advice bank is able to about Clearing is favorable or
against the bank.
Intercity Clearing:
Intercity clearing is used for large cities of Pakistan i.e. Lahore, Peshawar,
Karachi or Islamabad etc. The record is maintained in intercity register
manually for proof and separate intercity stamp is also used for this type of
clearing. These cheques are posted to the main branch in a particular bad
that is provided through NIFT and cheques are cleared in three days. Muslim
Commercial Bank considered the intercity clearing that away from Gujranwala
region. In this type of clearing cheques are collected from other banks that are
away from Gujranwala region. Intercity clearing used the bundle cover of light
green color and cheques are returned in bundle cover of green color. After the
clearance of cheques, MCB deducted charges of 290 from the account of
customer and made a debit voucher for deducting these charges.
1.4.4.5. Summary of 5th Week

ATM Service:
ATM service provides flexibility and convenience to customers. If account
holder want to issued card then MCB offer ATM facility to its customer
Firstly customer fill MCB ATM 24-HOUR CASH CARD application
form where the general information about the customer like account
holder name, account number, card type etc.
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Officer checks all information and scan the ATM form and send to the
Head office.
Head office sends ATM cards to their customer on particular address.
Pin code is held by customer
Through this pin code customer can activate the card.
It is compulsory for the customer to use the new card in banking
hours.
The charges of locker are deducted from the account on the annual
basis.
Charges of ATM card:
Issuing charges of locker is Rs. 250/Annual fee is Rs 250/Locker Facility:
MCB provide its customer of locker facility. Customer avail the locker facility
for keeps their necessary documents, gold, silver and some other things.
MCB offers different size of locker like small, medium, and large. The locker
charges are deducted on annual basis and vary on size of locker. The locker
will be operate singly, jointly, either or survivor. Every locker has operate by
two keys one is master key and other is customer key.
Different necessary information about locker facility.
Only account holder can open locker in the bank.
Then customer will fill Locker Application Form consist of different
information like account holder name, locker type, account holder
number, address, deposit key etc.
Officer checked and signed on locker application form.
Locker may be opened by singly, jointly and either or survivor.
Officer takes customer ID copy and give to the customer.
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Officer has to keep master key of locker. For operating locker

master key is required every time.
Bank deducts charges from the account on the annual basis.
Locker Operating Process:
When customer need to use the locker then officer ask locker number.
Officer take takes the signature of customer on locker attendance
register. Officer match with the SSC card signature.
2 keys are necessary to open locker firstly officer use master key. Then
customer opens the locker with its key (customer key).
Locker holder only operates the locker.
Customer can operate locker twice in a day.
Closing Process of Locker:
When customer want to close locker then write application of closing and give
to the operational manager.
After receiving of application operational
manager take locker key and ID card copy from locker holder then return
security fee to customer. Operational manager presence is necessary during
time of empty locker.
1.4.4.6. Summary of 6th Week

Cash Department:
Cash department is major department of the bank. In this department officer
deal with receipts and payment of cash and collection of utility bills etc. In
cash department we maintain different books.
Cash balance book
Cash receiving book
Scroll book
Cash receiving book
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Cash department performs the following functions

Receipt
Payments
Collection of utility Bills
Saving Cash
Sorting of notes
Receipt:
Teller officer received cash from customer through deposit slip. Teller officer
ensure filled information is correct and check the name of account holder,
date, account number, notes and coins denomination. Teller officer also make
sure deposit slip only signed by person who depositing cash in account. Teller
officer cautiously count all cash and pasted the stamp of Cash Received and
sign on it. At the end cashier credit the customer account with the depositing
amount. Maintain manual record of all receipts of the day in cash receiving
register.
Payments:
If any customers want to withdraw money from account then he/she fills the
cheque and presented at the cash counter for the payment of cash.
When cheque is presented at the cash counter then teller officer verify the
cheque through checking all the necessary information.
Cheque date
Cheque number
Amount in figure and words are same
Customer name and signature.
Its operational manager verified all cheque and verifies the different the
different things like customer balance is checked, verified the customer
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signature and putting the signature verified stamp. After the all checking then
teller officer puts the Cash Paid stamp on it and pay cash to customer.
Collection of Utility Bills:
MCB has done the collection of utility bills on corporations behalf like WAPDA
PTCL and SGC. Teller officer put the stamp of Cash Received on bills and
also sign on it. After taking of bills from person a sheet is make on form for
the record of all utility bills is called bills scroll form. In scroll form complete
information of all utility bills collections and total number of bills, bills reference
number, bills amounts, bills date and mode of payment etc. we take two prints
of scroll form. Along with receipts of bills the original copy of utility bills send to
the specific companies. The remaining copy of bills scroll form is saved for
bank record. Bank takes commission on the collection of bills. I arrange the all
bills and calculate their amount and matched with the full amount of bills scroll
form. Companies have maintained account in bank. Teller officer credited
these accounts by whole amount. All information is recorded in scroll book.
Saving Cash:
Checking all the physically cash in the afternoon before put the cash into
safe. All cash and necessary documents i.e cash balance book kept in the
bank safe.
Sorting of Notes:
Notes will b sorted on the basis of torn, good, mutilated, soild etc. Cashier sort
the all notes. Defective and soiled notes must be kept separately and apart
from the goods notes.
Cash Balance Book:
Its the responsibility of the teller to retain the balance of the cash book at the
last. The cash book consist of following information like date, notes
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denomination, opening balance, received cash and paid cash information,

closing balance etc. Manger checks the cash balance book. After adding the
receipt and cash payments then officer find closing balance.
Closing balance = opening cash balance + receipts payments of whole day
Opening balance of today will be the balance which we had closed yesterday.
At the ends of the day manager view balance of cash book and other books
of cash department.
1.4.5. TASKS ASSIGNED TO ME:

In my internship period at Muslim commercial bank jalal pur jattan, Different
task assigned to me are such as
Issuance of Deposit Slips to Customers:
Deposit slip is used when customers want to deposit amount in his account. I
issued deposit slips when the customers required. I take cheques from
customer and then issued deposit slips to them.
Opening of Account:
Customer service officer taught me various accounts of the bank. During my
internship program the task was assigned to me was to open the accounts. I
was also opened different accounts with the help of my supervisor.
Making Entries in Account Opening Register:
After opening the account I maintain record in Account Opening Register. I
record the following things.
Name of Account holder
Account number
Initial deposit
Occupation
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Date
Then maintain record in Dak Dispatched Register General.
Serial number
Name of Account Holder
Account number
Date
Subject: letter of Thanks
Off Time Policy Sheet:
Customer service officer gave off time policy sheet for record the arrival and
departure of staff in bank.
Trunk Call Log Register:
Trunk call log register used to record the all bills of telephone of the bank on
the end of month. I also keep the record of all telephone calls.
Filled Online Fund Transfer Application:
During my internship period officer assign the task to me filled the online fund
transfer. Online fund transfer is used to transfer money one place to another. I
was filled online transfer form on the behalf of customer.
Worked as CSO:
During my internship period I working like CSO and perform different
activities. I was attending phone calls and provided general information to
customers about different accounts and guide customers how to fill the
deposit slip, how to open account, how to fill account opening form etc. I
called customer to inform to collect ATM cards from bank.
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Maintain the Record in Daily Call Report Register:

Its the responsibility of branch manager to increase the accounts and
deposits through different ways. Branch manager has identify five person on
every day. During my internship I was maintain the record in daily call report
register. In this register different information are written
Name of client
Client Address
Business nature
Visiting Date
Timing of visit
Estimated initial deposit
Preparing Vouchers:
I learned about different types of vouchers that are used for different
purposes. I made different voucher daily. I made debit voucher for deducting
the charges of cheque books, petty expenses and maintenances services etc.
Issued ATM Cards To Customers:
During my internship another responsibility is given to me to issued ATM
cards to new customers as well as existing customer.
I also maintain all
record of ATM cards in ATM card register. In this register I record the
following information
Account holder name
Account number
Mobile number
ATM card number
Date
Serial number
Customer signature
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Manager signature
Collection of Utility Bills:
MCB has done the collection of utility bills on companies behalf like WAPDA
PTCL, SGC. Teller officer put the stamp of Cash Received on bills and also
sign on it. After taking of bills from person a sheet is make on form for the
record of all utility bills is called bills scroll form. In scroll form complete
information of all utility bills collections and total number of bills, bills reference
number, bills amounts, bills date and mode of payment etc. we take two prints
of scroll form. Along with receipts of bills the original copy of utility bills send to
the specific companies. The remaining copy of bills scroll form is saved for
bank record. Bank takes commission on the collection of bills. I arrange the all
bills and calculate their amount and matched with the full amount of bills scroll
form. Companies have maintained account in bank. Teller officer credited
these accounts by whole amount.
Issuance of Cheque Books to Customers:
Cheque book is used for withdrawal from of the account. When customer take
first cheque book from bank then customer have to show essential documents
are required by bank. After I issued cheque books to the customers. At the
time of issuing I write the name of account holder and account on cheque
books. Along with letter of thanks when customers come with letter of thanks,
I get customer signature in cheque book issuing register. At then my I take
signature on the cheque book issuing register and my supervisor check it then
I give cheque books to customer..
Maintain Record of Cheque Books:
Firstly I maintain the all record of cheque books in cheque book issuing
register. I record following things
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Serial number
Account number
Account title
Number of leaves
Date
At the time of cheque book issuance take signature of customer.
Account holder signature
Operational manger signature
Making Entries in Clearing Register:
The main task was assigned to me during my internship to prepare the
clearing and maintain clearing record in inward and outward clearing
registers. It is necessary to write the subsequent information in the register of
outward clearing.
Depositor name
Account number
Account title
Date
Cheque number
How to proceed?( NIFT)
Name of the bank on whom drawn
I also prepared the intercity clearing. I keep the record of intercity clearing in
intercity clearing register. I record following information
Name of the favoring party
Account number
Account title
Cheque number
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How to proceed?( NIFT)

Name of the bank on whom drawn
Name of city
Maintain the Record in Return Cheque Register:
I returned few cheques on the base of different reason like amount in words
and figures differ, account close and cheque incomplete. I attach return memo
with cheque and record the entries in the return cheque register. I record
following information in the register.
Account number
Account title
Date of return cheque
Returned by bank
Amount
Cheque number
Date of cheque
Customer account number
Presented through (NIFT)
1.4.6. SUMMARY OF LEARNING:

1.4.6.2. What skills and qualification you think that you have gained from
the internship?
completion of our BBA degree. All students have done internship of six weeks
in bank or other organization for gaining the practical exposure. Working with
this familiar and well repute bank was a source of great learning for me.
Internship is not only giving me experience but also enhance my knowledge,
abilities and create clarity in my practical life.
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Firstly I have observed in my practical field that no one bothers to teach me.
But with the passage of time when I have adopted the environment, I got
opportunity to learn more and more. The internship is very helpful for future
career. I want to perform my duties with great potentials. I fulfill the task with
great efforts within given time spam.
I learned different skills that will be beneficial for me in my life. There are the
skills
My confidence level was boost up.
My communication skills have been polished through dealing with
customers.
Develop my abilities how to deal with the customers
Build up my leadership skills
I learned how to know behave well in various conditions.
My confidence level has been raised.
It helped to make me punctual and taught me how to manage it.
It forced me think critically in complicated situations and take action
accordingly.
I learned how to treat uneducated people and guide them in their way.
Helped how to work in team.
Improved my decision making ability.
Learn how to manage work load.
Created flexibility in me while working with others.
Respect the all staff as well as customer and treat in good way
These six weeks of internship create confidence and improve manner
to work in practical environment.
After completing the internship I acquire good work habits
1.4.6.2. What kind of responsibilities you have undertaken during
internship period?
In my internship period I have worked in varicose departments i.e. remittance
and cash department etc. During my internship different responsibilities was
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assigned to me whom I have fulfilled with great spirit and help of my

supervisor. These are the following responsibilities
I was filled deposit slips, Filled online fund transfer application and
voucher
I learned about how to open a account
Making Entries in Account Opening Register
Worked as CSO officer and deal with customer. Also attend phone
calls and guide customer. A duty was assigned to me to call the
customers to take their ATM cards and cheque books from the bank
I was also worked as clearing officer and Prepared clearing and
maintain record in clearing register.
During my internship my duty is to issue cheque books and ATM
cards to the account holder.
I
enhanced
my
knowledge
through
working
in
all
these
departments.
Its my responsibility to filled Trunk call log register. In which record
of all telephone bills.
During my internship I was also maintain the record of Off time
policy sheet
I was also assigned by an interesting task is to collection of utility
bills.
I was also Maintain the record in daily call report register.
I was also received cheques and issued deposit slips to the
customers
I was calculated the amount of utility bills and matched amount with
scroll book balance.
According to my observation. For an organization to working in
organized manners, rules and regulation are necessary.
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1.4.6.3. How do you think the internship will influence your future career
plans?
Internship is very important for our future career plans. It provides favorable
circumstances for experiments and also follows line of business that contest
the personal and learning concentration. Proper planning regarding our career
is extremely complex because a lot of difficulties exist for evaluating the
prospective opportunity of the business environment. It is very difficult for
students to select the appropriate position of their own job because they have
limited knowledge and experience about the working background of various
jobs and it is very complicated for accomplishing the best profession.
Internship opportunity gives a lot of things for our professional life that are
selecting the best suitable job according to their need and illustrates the
utmost potential for efficient working, and at last exploits the information and
skills proficiently. Internship has strong impact on internship. Internship is also
a first step to start professional career for everyone.
1.4.6.4. How do you think the internship activities that you carried out
are correlated with your classroom knowledge?
At the end of internship I think internship activities are connected to the class
room knowledge. In earlier semesters I studied different subjects like money
and banking, accounting which are very helpful to perform the activities of
bank. I have tried to implement those theories in to practical work which I
have learnt from university. I learn the basic concept of debit and credit in
accounting subject. Its very helpful for me in internship. I learned about
different debit and credit vouchers used in banks during my internship. For
understanding the logic of credit and debit financial accounting provides base
and helps a lot in better understanding of these things. Money and Banking
which I have studied in fifth semester describes the whole banking operations
and the instruments used there. In this subject I studied the things in bank
then I find it easy to adopt the concept. This subject provided the theoretical
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understanding of banks and its practical implementation I saw in banks. Due

to studying the topics like cheque, account opening, demand draft, pay order,
account opening process and what documents are necessary for account
opening etc in this subject I found it very easy to understand them in bank.
During lectures teachers give different banks example. At the end I can class
room knowledge is strongly relates with practical life.
2. CONCLUSION OF THE REPORT:

2.1. SUMMARY OF KEY CONCLUSION:
MCB Bank has been providing good quality services to its customer and
citizen of Pakistan since sixty five years. The performance of MCB is very well
and persistent its growth in all main sector. The success story of MCB is
based on management capability, constants efforts of MCB staff, excellent
team spirit and its directors efforts. MCB introducing a number of innovative
banking products and services to their customers. During my internship I
observed some customers are not satisfied and have faced some problem like
cash shortage. Customers are waiting for cash but cash is not available.
Customers are moved to other banks due the like BOP, NBP etc. I was
observed that many employees are wanted to switch due to too much burden
of work on them.
So, I find out that MCB is very successful in the banking industry. The overall
performance of MCB is good but I think that if MCB follow the following
recommendations then MCB is become more favorite bank of the customers
and they prefer this bank for their deposits.
2.2. GENERAL OBSERVATION ABOUT SECTOR:
By doing internship in bank I got insight picture of the banking sector. By this
experience I have got to know that in last few years this sector has faced
many problems due to ups and down in economy of the country. But now this
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sector has sustained its position and again contributing in the development of
country. Economys success and development heavily depends on the
business and this sector shares a major part of business in Pakistan. The
sector is contributing much in the progress of economy. This sector facilitates
every kind of person in the community whether it is a young person, an old
man of the society, an industry or government. The sector has provided them
with different kind of facilities. It has created so much ease for the people to
fulfill their daily or business needs. I also observed that this sector has much
importance for time. Every task is performed in allotted time. Every employee
has to be punctual in bank and. In short, time management is a key factor in
this sector.
I also observed that this sector is still facing some problems regarding its
operations but it can remove these hurdles by refining its strategies and
efficiently implementing them. I have given some recommendations for bank
so that it can remove the problems it is facing and can lead towards success.
This sector has much chances of progress and has a prosperous future
ahead.
2.3. SWOT ANALYSISS:
Strengths:
MCB bank has acquired skilled and high qualified staff.
MCB bank has maintained a good reputation in banking industry.
MCB bank has strict policy to meet the requirements of state bank of
Pakistan.
The main focus of MCB bank customer and customization.
MCB bank has innovative and attractive products to their customers.
Offer its customer safe and secure investment venture.
MCB bank provides modernized banking to its customers.
The bank invested in different activities where they earn great output
and use this output for further growth of bank.
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Now in MCB offering mobile banking for their customers satisfaction.

MCB also offers mobile banking for the satisfaction of customers.
Now MCB bank has largest ATM network in Pakistan.
The customers prefer this bank due its reasonable service charges.
MCB bank builds strong customer relationship.
MCB is very efficient utilization of asset.
Weakness:
Employees are not satisfied with their job because too much burden on
it to fulfill the requirement of SBP and another reason is less pay.
Many people are not well aware of its products for example RTC due
to lack of advertisement.
ATM network problem
Employees want to switch because there is no promotion chances
The great number of customer is uneducated
In rural areas no mobile service.
Time is not properly managed. Office timing is 5:00pm but staff is busy
till 7:00 pm due to much burden.
Conflict between senior managers and junior staff.
In MCB majority of the employees are youngsters due to this reason
they search for the best opportunity and also avail it.
Opportunities:
Bank provides the leasing facility to their customer.
MCB provide the facility of personalize financing.
MCB can open new branches in foreign country or merge with other
foreign banks all over the world.
MCB has a very broad network of ATM so it has the opportunity to
provide more cash facility to customer.
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MCB has recently offered nee products lines to customers, one is cash
card and other is mala maal in future.
Bank focus on import and export of the country.
MCB has flexible structure to meet the changing needs of customer,
this increase the chances of growth for bank.
MCB achieve greater profitability through strong internal control.
MCB provide the Islamic products to the customers.
Threats:
Deposit rates are increasing day by day.
Customer expectations are increasing day by day.
Foreign bank are offering attractive and specialized products
Number of Foreign banks is increasing in Pakistan.
Economic growth of Pakistan is decreasing.
Other domestic bank offer innovative or specialized services to the
customer.
Political instability in Pakistan is one of biggest threat for MCB.
3. RECOMMENDATIONS:
The performance of MCB is judged through its financial statements which
show the actual position of the bank. MCB deposits and profitability are rising.
Following are various recommendations for the better performance of bank.
MCB should provide different incentives and benefits to the employees
they do not quite the job.
MCB should more advertise its product then people are aware about
the new products.
All banking field should treat its all customer equally.
The recruitment of employees should be on merit basis.
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MCB should focus on IT department. There are proper management of

computer softwares.
MCB should maintain proper management of time for its employees.
The bank should provide effective training to the new employees as
well as existing employees.
Working setting, equipment, furniture and employees dressing should
be matched with advance banking style.
Special reward should be given to the branch on the completion of
tasks assigned by the head office.
Bank should have extra staff for managing the burden of current
employees.
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4. REFERENCES:
Annual Report 2011 Muslim Commercial Bank
Annual Report 2010 Muslim Commercial Bank
Muslim Commercial Bank
http://www.mcb.com.pk/
http://www.mcb.com.pk/psc/personal/default.asp
http://www.mcb.com.pk/virtual_banking/default.asp?vb=find
http://www.mcb.com.pk/psc/corporate/
Manuals:
MCB Jalal Pur Jattan Branch manual record keeping register.
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5. APPENDIX:
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Abbreviations:
AOF: Account Opening Form
UN/OFF: United Nation / Office of Foreign Asset Control
SSC: Specimen Signature Card
FED: Federal Excise Duty
RTC: Rupee Travelers cheque
I.B.A.N: Inter Branch Account Number
GBO: General banking officer
CSO: Customer Service Officer
NIFT: National institutional Facilitation Technologies
SBP: State Bank of Pakistan
PO: Pay Order
DD: Demand Draft
SWIFT: Society for Worldwide Interbank Financial Telecommunication
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INTERNSHIP REPORT ON

MUSLIM COMMERCIAL BANK

Internship Report submitted to the Faculty of Management & Administrative

Date of Submission: 22-01-2013

Executive Summary ---------------------------------------------------------------------------i

1.3. Organizational Structure-----------------------------------------------------------20

1.2. OVERVIEW OF THE ORGANIZATION:

1.2.1.3. Core Values:

1.2.2. Brief History of the Organization:

1.2.3. Nature of the Organization:

Trading and sales

1.2.4. Business volume, reward honors & success stories

Asia Money Awards:

In 2010 another nomination came by the way of The Banker

1.2.5. Product & Services:

1.2.5.1.1.2. Pak Rupee Current Account:

1.2.5.1.2. MCB Rupee Travelers Cheque:

choice but is also reasonable with competitive mark-up, flexible conditions,

1.2.5.4. Islamic Banking:

bankers, MCB Islamic Banking provides

It is an agreement between a purchaser and a seller in which the later first

1.2.5.4.2.3. Ijarah Products:

1.2.5.5.3. MCB Call Center:

www.mcbmobile.com using your mobile phone and start transacting.

MCB easy bill pay offers unmatched convenience to pay

1.2.6. PEST Analysis:

Value of rupee is decreasing which is modifying the Pakistan economy.

1.2.6.4. Technology Environment:

1.2.7. Contribution of the Organization toward Economic

Shariah Compliant Products and Services:

1.3. ORGANIZATIONAL STRUCTURE

1.3.1. Organizational Hierarchy Chart:

Exceutive vice presedent

Senior voice presedent

Assistant vice presedent

1.3.2. Numbers of Employees:

Mian Mohammad Mansha

President Chief Executive & Officer:

Mr. M.U.A. Usmani

1.3.3. Main Offices:

1.3.4. Introduction of All Departments:

Payment stopped by drawer.

structure.MCB is ahead of all other

Pakistan and out of these more than

1.3.5. Comments on Organizational Structure:

1.4.2. DETAILED OF SUPERVISOR:

Mr. Sajjad Ahmed

Mr. Basharat shafique

General Banking Officer

Customer Service Officer

Ms. Zardashia chohan

Senior teller officer

Mr. Muhammad Raiz

Junior Teller Officer

1.4.3. WEEKLY TIME TABLE:

Learn about deposit slip

Learn about cheque.

Learn about online fund transfer

Learn about direct deposit form.

Filled off time policy sheet

Learn about cheque stop payment

09-08-2012 Learned about account opening form.