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< SQL DBA> Shift

Major Incident during the Shift


Incident Number Description
NA
NA

Current Status
NA

High / Urgent Incident / Request during the Shift to be followed up in the next shift
Incident Number Description

Current Status

Scheduled Activities - To be executed


Activity Description

Change Implementation - To be Executed


Domain Teams

CR Number

Change Start Date

OSC >=5 days Pending Ticket


Ticket Number
8425874

Pending >=5days
NA

Type
Request

8424139

NA

Request

8422224

1 day

Request

8421673

1 day

Request

8418746

2 days

Request

8418701

2 days

Request

8406480 **

5 days

Request

8405716

6 days

Request

8404982

6 days

Request

8402208

7 days

Request

8394294

9 days

Request

OSC >=20 days Pending Ticket


Ticket Number

Pending >=20days

Type

Emails received during the shift


S.NO

Email Description

Email responded

Ask Ajay to close theticketwhich is in'My group pending tasks',he had already worked on it.

< SQL DBA> Shift Handover 18/12/14 (First Shift)

Last Action
NA

Actions to be taken during next shift


NA

followed up in the next shift


Last Action

Next Action / Follow up

Schedule Time

Action

Change end Date

Change Type

Priority
High

Summary
Create linked server from tibsqldev to

Low

Pass in review backup location of SQL Servers

Low

Restore test in Asia

High

Do we have an older DB backup before Dec 5 for

High

Modify access for application, server or network share

Low

Database connectivity issues - prod

High

Please restore gdsapps-sql2008.GWPJIRA to

Medium

Install SQL Server 2008R2 on ca1-dtdb-sql1.rws.ad.ea.com

High

Full backup on RO-Lenel server

Medium

gdsapp-sql2008 for performance issues

Medium

Database connectivity issues.

Priority

Summary

Remarks

ks',he had already worked on it.

t)

Send Update to
NA

Any Reference / Contact


NA

Send Update to

Any Reference / Contact

To be performed by

Status

Description

Open Date
12/18/2014 3:03

Status
Pending-ResolutionVerification

Customer
Ferrell, Tim

12/17/2014 19:20

Pending-Monitoring/Testing

Boulais, Guy

12/17/2014 0:40

Pending-Enhancement Work

Boulais, Guy

12/16/2014 21:06

Pending-Monitoring/Testing

Povarna, Vlad

12/16/2014 1:22

Pending-ResolutionVerification

Dang, Luke

12/16/2014 1:01

Pending-Enhancement Work

Povarna, Vlad

12/13/2014 5:41

Pending-Enhancement Work

Wagner,
Jesse

12/12/2014 23:03

Pending-ResolutionVerification

Boulais, Guy

12/12/2014 15:44

Pending-Requestor Feedback

Stanciu,
AlexandruCristian

12/11/2014 23:59

Pending-Change Request

Wagner,
Jesse

Pending-ResolutionVerification

Povarna, Vlad

Status

Customer

12/9/2014 15:31

Open Date

Group
Assignee Category SLA Violated
SO - OSC- Basireddy,
No
MS SQL
Anil Kumar

Location
TI

SO - OSC- Gadam,
MS SQL
Suveen

No

MONTREAL

SO - OSC- Basireddy,
MS SQL
Anil Kumar

No

MONTREAL

SO - OSC- Jawalkar,C
MS SQL
handrakan
th

No

JDRO

SO - OSC- Basireddy,
MS SQL
Anil Kumar

No

BURNABY

SO - OSC- Rath,Ajay
MS SQL

No

JDRO

SO - OSC- Gadam,
MS SQL
Suveen

Yes

EA

SO - OSC- Basireddy,
MS SQL
Anil Kumar

No

MONTREAL

SO - OSC- Basireddy,
MS SQL
Anil Kumar

No

JDRO

SO - OSC- Rath,Ajay
MS SQL

No

EA

SO - OSC- Gadam,
MS SQL
Suveen

No

JDRO

Group

Assignee Category SLA Violated

Location

< SQL DBA> Shift


Major Incident during the Shift
Incident Number Description
NA
NA

Current Status
NA

High / Urgent Incident / Request during the Shift to be followed up in the next shift
Incident Number Description

Current Status

Scheduled Activities - To be executed


Activity Description

Change Implementation - To be Executed


Domain Teams

CR Number

Change Start Date

OSC >=5 days Pending Ticket


Ticket Number
8418746

Pending >=5days
NA

Type
Request

NA

Request

8406480 **

4 days

Request

8402208

5 days

Request

8418701

8394294

6 days

Request

8422224

NA

Request

8421673

NA

Request

8424139

NA

Request

8427910

NA

Incident

8427882

NA

Incident

OSC >=20 days Pending Ticket


Ticket Number

Pending >=20days

Type

S.NO

Email Description

Email responded

Tasks Should be taken care on subsequent shift


Ticket
Acction
8422224 apsin-sql1.ad.ea.com. Please continue with rest of the servers

< SQL DBA> Shift Handover 18/12/14 (Noon Shift)

Last Action
NA

Actions to be taken during next shift


NA

followed up in the next shift


Last Action

Next Action / Follow up

Schedule Time

Action

Change end Date

Change Type

Priority
High

Summary
Modify access for application, server or network share

Low

Database connectivity issues - prod

High

Please restore gdsapps-sql2008.GWPJIRA to

Medium

gdsapp-sql2008 for performance issues

Medium

Solr indexing did not get completed hence DAM Metrics

low

Restore test in Asia

High

Do we have an older DB backup before Dec 5 for this

Low

Pass in review the backup location of SQL Servers.


For all servers not backing up to filer verify if we can

High

SCOM:There are long running agent jobs on SQL instance


LYNC

High

SCOM:The disk D: on computer APSIN-SQL1.ad.ea.com is

Priority

Summary

Remarks

th rest of the servers

t)

Send Update to
NA

Any Reference / Contact


NA

Send Update to

Any Reference / Contact

To be performed by

Status

Description

Open Date
12/16/2014 1:22

Status
Pending-ResolutionVerification

Customer
Dang, Luke

12/16/2014 1:01

Pending-Enhancement Work

Povarna, Vlad

12/13/2014 5:41

Pending-Enhancement Work

Wagner,
Jesse

Pending-Change Request

Wagner,
Jesse

12/11/2014 23:59

12/9/2014 15:31

Pending-ResolutionVerification

Povarna, Vlad

12/17/2014 0:40

work in progress

Boulais, Guy

Pending-Monitoring/Testing

Povarna, Vlad

Pending-Monitoring/Testing

Boulais, Guy

Pending-Monitoring/Testing

spectrum,
spectrum

Pending-Monitoring/Testing

spectrum,
spectrum

Status

Customer

12/16/2014 21:14

12/17/2014 20:07
12/18/2014 20:53
12/18/2014 21:59

Open Date

Group
Assignee Category SLA Violated
SO - OSC- Basireddy,
No
MS SQL
Anil Kumar

Location
BURNABY

SO - OSC- Rath,Ajay
MS SQL

No

JDRO

SO - OSC- Gadam,
MS SQL
Suveen

Yes

EA

SO - OSC- Rath,Ajay
MS SQL

No

EA

SO - OSC- Rath,Ajay
MS SQL

No

JDRO

SO - OSC- Basireddy,
MS SQL
Anil Kumar

No

MONTREAL

SO - OSC- jawalkar,
MS SQL
Chandraka
nth

No

JDRO

SO - OSC- Gadam,
MS SQL
Suveen

No

SO - OSC- Gadam,
MS SQL
Suveen

No

SO - OSC- Gadam,
MS SQL
Suveen

No

Group

MONTREAL

Assignee Category SLA Violated

NA
NA

Location

< SQL DBA> Shift


Major Incident during the Shift
Incident Number Description
NA
NA

Current Status
NA

High / Urgent Incident / Request during the Shift to be followed up in the next shift
Incident Number Description

Current Status

Change Implementation - To be Executed


Domain Teams

CR Number

Change Start Date

OSC >=5 days Pending Ticket


Ticket Number
8418701

Pending >=5days
NA

Type
Request

8406480 **

4 days

Request

8394294

6 days

Request

8422224

NA

Request

8421673

NA

Request

8424139

NA

Request

8429133

na

Request

8418698

na

Incident

OSC >=20 days Pending Ticket


Ticket Number

Pending >=20days

Type

S.NO

Email Description

Email responded

Tasks Should be taken care on subsequent shift


Ticket
Action

< SQL DBA> Shift Handover 18/12/14 (Night Shift)

Last Action
NA

Actions to be taken during next shift


NA

followed up in the next shift


Last Action

Next Action / Follow up

Change end Date

Change Type

Priority
Low

Summary
Database connectivity issues - prod

High

Please restore gdsapps-sql2008.GWPJIRA to

Medium

Solr indexing did not get completed hence DAM Metrics

low

Restore test in Asia

High

Do we have an older DB backup before Dec 5 for this

Low

Pass in review the backup location of SQL Servers.


For all servers not backing up to filer verify if we can

Medium

Need access to the listed databases for our service account

High

SCOM:Management Group: EA. Script

Priority

Summary

Remarks

ft)

Send Update to
NA

Any Reference / Contact


NA

Send Update to

Any Reference / Contact

Status

Description

Open Date
12/16/2014 1:01

Status
Pending-Enhancement Work

Customer
Povarna, Vlad

12/13/2014 5:41

Pending-Enhancement Work

Wagner,
Jesse

12/9/2014 15:31

Pending-ResolutionVerification

Povarna, Vlad

12/17/2014 0:40

work in progress

Boulais, Guy

Pending-Monitoring/Testing

Povarna, Vlad

Pending-Monitoring/Testing

Boulais, Guy

12/19/2014 6:06

Pending-ApproVAL

Zyfi, Ilir

12/16/2014 0:59

Pending-Monitoring/Testing

spectrum

Status

Customer

12/16/2014 21:14

12/17/2014 20:07

Open Date

Group
Assignee Category SLA Violated
SO - OSC- Rath,Ajay
No
MS SQL

Location
JDRO

SO - OSC- Gadam,
MS SQL
Suveen

Yes

EA

SO - OSC- Rath,Ajay
MS SQL

No

JDRO

SO - OSC- Basireddy,
MS SQL
Anil Kumar

No

MONTREAL

SO - OSC- jawalkar,
MS SQL
Chandraka
nth

No

SO - OSC- Gadam,
MS SQL
Suveen

No

SO - OSC- Basireddy,
MS SQL
Anil Kumar

no

SO - OSC- Basireddy,
MS SQL
Anil Kumar

no

Group

JDRO

MONTREAL

Assignee Category SLA Violated

BURNABY

Location

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