Professional Documents
Culture Documents
Current Status
NA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Incident Number Description
Current Status
CR Number
Pending >=5days
NA
Type
Request
8424139
NA
Request
8422224
1 day
Request
8421673
1 day
Request
8418746
2 days
Request
8418701
2 days
Request
8406480 **
5 days
Request
8405716
6 days
Request
8404982
6 days
Request
8402208
7 days
Request
8394294
9 days
Request
Pending >=20days
Type
Email Description
Email responded
Ask Ajay to close theticketwhich is in'My group pending tasks',he had already worked on it.
Last Action
NA
Schedule Time
Action
Change Type
Priority
High
Summary
Create linked server from tibsqldev to
Low
Low
High
High
Low
High
Medium
High
Medium
Medium
Priority
Summary
Remarks
t)
Send Update to
NA
Send Update to
To be performed by
Status
Description
Open Date
12/18/2014 3:03
Status
Pending-ResolutionVerification
Customer
Ferrell, Tim
12/17/2014 19:20
Pending-Monitoring/Testing
Boulais, Guy
12/17/2014 0:40
Pending-Enhancement Work
Boulais, Guy
12/16/2014 21:06
Pending-Monitoring/Testing
Povarna, Vlad
12/16/2014 1:22
Pending-ResolutionVerification
Dang, Luke
12/16/2014 1:01
Pending-Enhancement Work
Povarna, Vlad
12/13/2014 5:41
Pending-Enhancement Work
Wagner,
Jesse
12/12/2014 23:03
Pending-ResolutionVerification
Boulais, Guy
12/12/2014 15:44
Pending-Requestor Feedback
Stanciu,
AlexandruCristian
12/11/2014 23:59
Pending-Change Request
Wagner,
Jesse
Pending-ResolutionVerification
Povarna, Vlad
Status
Customer
12/9/2014 15:31
Open Date
Group
Assignee Category SLA Violated
SO - OSC- Basireddy,
No
MS SQL
Anil Kumar
Location
TI
SO - OSC- Gadam,
MS SQL
Suveen
No
MONTREAL
SO - OSC- Basireddy,
MS SQL
Anil Kumar
No
MONTREAL
SO - OSC- Jawalkar,C
MS SQL
handrakan
th
No
JDRO
SO - OSC- Basireddy,
MS SQL
Anil Kumar
No
BURNABY
SO - OSC- Rath,Ajay
MS SQL
No
JDRO
SO - OSC- Gadam,
MS SQL
Suveen
Yes
EA
SO - OSC- Basireddy,
MS SQL
Anil Kumar
No
MONTREAL
SO - OSC- Basireddy,
MS SQL
Anil Kumar
No
JDRO
SO - OSC- Rath,Ajay
MS SQL
No
EA
SO - OSC- Gadam,
MS SQL
Suveen
No
JDRO
Group
Location
Current Status
NA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Incident Number Description
Current Status
CR Number
Pending >=5days
NA
Type
Request
NA
Request
8406480 **
4 days
Request
8402208
5 days
Request
8418701
8394294
6 days
Request
8422224
NA
Request
8421673
NA
Request
8424139
NA
Request
8427910
NA
Incident
8427882
NA
Incident
Pending >=20days
Type
S.NO
Email Description
Email responded
Last Action
NA
Schedule Time
Action
Change Type
Priority
High
Summary
Modify access for application, server or network share
Low
High
Medium
Medium
low
High
Low
High
High
Priority
Summary
Remarks
t)
Send Update to
NA
Send Update to
To be performed by
Status
Description
Open Date
12/16/2014 1:22
Status
Pending-ResolutionVerification
Customer
Dang, Luke
12/16/2014 1:01
Pending-Enhancement Work
Povarna, Vlad
12/13/2014 5:41
Pending-Enhancement Work
Wagner,
Jesse
Pending-Change Request
Wagner,
Jesse
12/11/2014 23:59
12/9/2014 15:31
Pending-ResolutionVerification
Povarna, Vlad
12/17/2014 0:40
work in progress
Boulais, Guy
Pending-Monitoring/Testing
Povarna, Vlad
Pending-Monitoring/Testing
Boulais, Guy
Pending-Monitoring/Testing
spectrum,
spectrum
Pending-Monitoring/Testing
spectrum,
spectrum
Status
Customer
12/16/2014 21:14
12/17/2014 20:07
12/18/2014 20:53
12/18/2014 21:59
Open Date
Group
Assignee Category SLA Violated
SO - OSC- Basireddy,
No
MS SQL
Anil Kumar
Location
BURNABY
SO - OSC- Rath,Ajay
MS SQL
No
JDRO
SO - OSC- Gadam,
MS SQL
Suveen
Yes
EA
SO - OSC- Rath,Ajay
MS SQL
No
EA
SO - OSC- Rath,Ajay
MS SQL
No
JDRO
SO - OSC- Basireddy,
MS SQL
Anil Kumar
No
MONTREAL
SO - OSC- jawalkar,
MS SQL
Chandraka
nth
No
JDRO
SO - OSC- Gadam,
MS SQL
Suveen
No
SO - OSC- Gadam,
MS SQL
Suveen
No
SO - OSC- Gadam,
MS SQL
Suveen
No
Group
MONTREAL
NA
NA
Location
Current Status
NA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Incident Number Description
Current Status
CR Number
Pending >=5days
NA
Type
Request
8406480 **
4 days
Request
8394294
6 days
Request
8422224
NA
Request
8421673
NA
Request
8424139
NA
Request
8429133
na
Request
8418698
na
Incident
Pending >=20days
Type
S.NO
Email Description
Email responded
Last Action
NA
Change Type
Priority
Low
Summary
Database connectivity issues - prod
High
Medium
low
High
Low
Medium
High
Priority
Summary
Remarks
ft)
Send Update to
NA
Send Update to
Status
Description
Open Date
12/16/2014 1:01
Status
Pending-Enhancement Work
Customer
Povarna, Vlad
12/13/2014 5:41
Pending-Enhancement Work
Wagner,
Jesse
12/9/2014 15:31
Pending-ResolutionVerification
Povarna, Vlad
12/17/2014 0:40
work in progress
Boulais, Guy
Pending-Monitoring/Testing
Povarna, Vlad
Pending-Monitoring/Testing
Boulais, Guy
12/19/2014 6:06
Pending-ApproVAL
Zyfi, Ilir
12/16/2014 0:59
Pending-Monitoring/Testing
spectrum
Status
Customer
12/16/2014 21:14
12/17/2014 20:07
Open Date
Group
Assignee Category SLA Violated
SO - OSC- Rath,Ajay
No
MS SQL
Location
JDRO
SO - OSC- Gadam,
MS SQL
Suveen
Yes
EA
SO - OSC- Rath,Ajay
MS SQL
No
JDRO
SO - OSC- Basireddy,
MS SQL
Anil Kumar
No
MONTREAL
SO - OSC- jawalkar,
MS SQL
Chandraka
nth
No
SO - OSC- Gadam,
MS SQL
Suveen
No
SO - OSC- Basireddy,
MS SQL
Anil Kumar
no
SO - OSC- Basireddy,
MS SQL
Anil Kumar
no
Group
JDRO
MONTREAL
BURNABY
Location