TO: OPERATOR

FROM: EMBRAER FLIGHT OPERATIONS SUPPORT

SUBJECT: ACARS issue
APPLICABILITY: ALL EMBRAER 170/175/190/195
Apr 30th, 2009

FOL 170-2009-014

Dear Sirs,
The purpose of this letter is to inform operators about the occurrence of
CMF messages getting stuck in the SENDING condition on airplanes
equipped with LOAD 21.4.
Embraer has received reports of events where the CMF downlink
messages were kept in SENDING for several minutes. The investigation
showed that this behavior may occur on both VDL mode A (POA) and VDL
mode 2 (AOA).
Embraer and Honeywell developed mitigation procedures that may be
attempted in order to clear the stuck condition:
VDL mode A (POA)
1. On CMU SYSTEM MENU page, press LSK 1L to go to CMU
DATALINK MGR page;
2. Verify that CMF COMM is AVAILABLE;
3. Press LSK 5R to go to CMU VHF FREQ SEL page;
4. Press LSK 1L to select the basic frequency for the current area;
5. Wait 2min;
6. If the stuck condition persists, steps 1 through 5 may be performed
again.

1L

5R

1L

EMBRAER - Empresa Brasileira

de Aeronutica S.A.
Caixa Postal 343
12227-901 So Jos dos Campos
So Paulo Brazil
opereng@embraer.com.br

Page 1 of 3
This document is not an operational approval. If local authority approval is required, it should be obtained by the operator.

TO: OPERATOR
FROM: EMBRAER FLIGHT OPERATIONS SUPPORT
SUBJECT: ACARS issue
APPLICABILITY: ALL EMBRAER 170/175/190/195
Apr 30th, 2009

FOL 170-2009-014

VDL mode 2 (AOA)

1. On RADIO 2/2 page, press LSK 5L to go to COM3 1/1 page;
2. Press LSK 2R to select VOICE;
3. Wait 10 sec;
4. Press LSK 2R to select DATA;

5L
2R

2R

EMBRAER - Empresa Brasileira

de Aeronutica S.A.
Caixa Postal 343
12227-901 So Jos dos Campos
So Paulo Brazil
opereng@embraer.com.br

Page 1 of 3
This document is not an operational approval. If local authority approval is required, it should be obtained by the operator.

TO: OPERATOR
FROM: EMBRAER FLIGHT OPERATIONS SUPPORT
SUBJECT: ACARS issue
APPLICABILITY: ALL EMBRAER 170/175/190/195
Apr 30th, 2009

FOL 170-2009-014

The final solution for VDL mode 2 operation is planned to be implemented

on LOAD 23.
The software solution for VDL mode A operation is planned to be
implemented on LOAD 23. The final solution for VDL mode A operation
also requires VDR#3 radio software modification.
This letter remains valid until LOAD 23 is implemented in the fleet.
If you have any further question, please do not hesitate to contact us.
Best Regards,

Fernando Kury Carvalho

Flight Operations Engineer

EMBRAER - Empresa Brasileira

de Aeronutica S.A.
Caixa Postal 343
12227-901 So Jos dos Campos
So Paulo Brazil
opereng@embraer.com.br

Page 1 of 3
This document is not an operational approval. If local authority approval is required, it should be obtained by the operator.