Office for Mac-Installation Answerkey

Quiz Settings
Property

Setting

Passing Score

90%

Randomize Questions
Intro

No

Assessment Questions

Yes

Total Number of Questions

15

Total Number of Questions to Ask

10

Display User Score if Passed

Yes

Display User Score if Failed

Yes

Display Passing Score if Passed

Yes

Display Passing Score if Failed

Yes

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Questions
Intro
1. Untitled Slide

2. Untitled Slide

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Assessment Questions
1. True or False. When troubleshooting Microsoft Office for Mac,
you should always reinstall the system first, before continuing to
other troubleshooting steps.
(True/False, 10 points, 1 attempt permitted)

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Correct

Choice
True

False

Feedback when correct: Correct.

Feedback when incorrect: That is not correct.

2. Does the following system configuration meet the Office for Mac
2011 minimum system requirements:
Mac OS X v 10.5.8 Leopard
Intel core processor
2 GB RAM
18 GB available hard-disk space

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(True/False, 10 points, 1 attempt permitted)

Correct
X

Choice
Yes
No

Feedback when correct: Correct.

Feedback when incorrect: That is not correct.

3. Does the following system configuration meet the Office for Mac
2011 minimum system requirements:
Mac OS X v 10.5.5 Leopard
Intel core processor
1 GB RAM

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2.5 GB available hard-disk space

(True/False, 10 points, 1 attempt permitted)

Correct

Choice
Yes

No

Feedback when correct: Correct.

Feedback when incorrect: That is not correct.

4. Which of the following tools will NOT help you identify if your
computer meets minimum system requirements?
(Multiple Response, 10 points, 1 attempt permitted)

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Correct

Choice
'Get Info'
About this Mac

Console
System Information

Feedback when correct: Correct.

Feedback when incorrect: That is not correct.

5. Which step should be the first step when troubleshooting an

unknown issue?
(Multiple Choice, 10 points, 1 attempt permitted)

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Correct

Choice

Feedback

Reinstall the application

That is not correct.

Create a new user

That is not correct.

Perform a Safe Boot and a Safe

That is not correct.

Login
X

Update the Application and the

Correct.

Operating System

6. What does repair permissions do?

(Multiple Choice, 10 points, 1 attempt permitted)

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Correct

Choice

Feedback

Give the user access to all of

That is not correct.

the files while performing a

chmod 777*
Change permissions on all of

That is not correct.

the user's documents so that

they can open them
X

Compare the permissions in the

Correct.

.bom file to the actual

permissions and reset them
Change the user's password

That is not correct.

and username

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7. True or False. Virus protection software should be turned off

during installation of Office for Mac.
(True/False, 10 points, 1 attempt permitted)

Correct
X

Choice
True
False

Feedback when correct: Correct.

Feedback when incorrect: That is not correct.

8. True or False. Microsoft Office 2011 can install on a computer with

a G5 processor.
(True/False, 10 points, 1 attempt permitted)

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Correct

Choice
True

False

Feedback when correct: Correct.

Feedback when incorrect: That is not correct.

9. Where does the customer enter the Product Key?

(Multiple Choice, 10 points, 1 attempt permitted)

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Correct

Choice

Feedback

During the installation

That is not correct.

When they send their first email

That is not correct.

message
X

During the Setup Assistant

Correct.

On restart of the computer

That is not correct.

10. True or False. During the 30 day free trial you have full
functionality of all products.
(True/False, 10 points, 1 attempt permitted)

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Correct

Choice
True

False

Feedback when correct: Correct.

Feedback when incorrect: That is not correct.

11. Which of the following is a reason that the customer's product

activation is not working properly? Select all that apply.
(Multiple Response, 10 points, 1 attempt permitted)

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Correct
X

Choice
The customer has entered an incorrect character into the
activation screen

The customer entered a key to a different SKU

The customer's Internet connection is not functioning properly

The customer bought their product online rather than in the store

Feedback when correct: Correct.

Feedback when incorrect: That is not correct.

12. If, during troubleshooting, you determine that the issue is

related to the Mac OS, how should you proceed?
(Multiple Choice, 10 points, 1 attempt permitted)

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Correct

Choice

Feedback

Guide your customer through

Correct.

wiping their computer and

installing the Mac OS
X

Refer your customer to Apple

That is not correct.

for assistance
Help your customer through a
reinstall of the OS
Tell them that you cannot assist
them anymore and close the
contact.

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13. True or False. If you participate in the Customer Feedback

program, Microsoft will maintain a browser history for every site
that you visit.
(True/False, 10 points, 1 attempt permitted)

Correct

Choice
True

False

Feedback when correct: Correct.

Feedback when incorrect: That is not correct.

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