English Language Teaching Centre

Terms and Conditions

All students at the English Language Teaching Centre, New Delhi must follow these conditions:
1. The Placement Test fee is not refundable or creditable. The recommended level is valid for 6 months from
the placement test date or for 6 months after satisfactory course completion.
2. Seats are limited. Registration is on a first-come-first-served basis.
3. Any classes missed due to public or national holidays will be made up at a later date. The class teacher will
inform students of the times and dates for make-up classes.
4. We will endeavour to make up cancelled lessons but may not be able to do so due to unforeseen
circumstances e.g. security threat, natural disaster or emergency evacuation.
5. We reserve the right to expel students (without any refund) who intentionally damage or steal our property,
who are disruptive or who harass any course participant or staff member.
6. We reserve the right to terminate classes. In this case we will offer students either
a) an alternative class time at the same level; or
b) a refund (by direct bank transfer only); or
c) a credit for the following term
7. Movements from one class to another in the same term will be allowed only if seats are available. Fees may
apply.
8. Written requests for credits or refunds will be only considered under the following exceptional
circumstances:
Reasons
Documents required as proof (scan or
photocopy of original can be considered)
Prolonged period of ill health certified by a doctor
Doctors certificate
Posting to another city for academic or professional Signed and dated letter from the organisation
reasons
on their letterhead
New job appointment that prevents you from Dated appointment letter
attending your course
Death or onset of serious illness (prolonged Death certificate or medical certificate
hospitalisation or incapacitation) of an immediate
family member (spouse, parents, siblings, children)
No credits or refunds will be allowed for other reasons such as:

Travel due to personal reasons

Marriage of self or family member

Foreign nationals leaving India

The deadlines for submitting the written request and supporting documents (as above) are as follows:
1. 8 or 4 week, 16-class course:
Before the end of the 4th lesson of the course.
2. 8 or 4 week, 8-class course:
Before the end of the 2nd lesson of the course.
3. 1, 2, 3 or 5-class course (e.g. Professional Training Workshops, IELTS TTT, IELTS intensive):
Before the course starts.
4. Summer Intensive term courses: Before the term starts.
5. CELTA:
No refund or credit is permitted.
9. Refunds and credits are subject to the following deductions:
Refund
Credit
Request received before Administrative charge
INR 700/INR 700/course begins
Course fee
Nil
Nil
Administrative charge
15% of the course fee
INR 700/Requests received between
Hourly charge for the number of hours
the course start and the
attended and/or missed prior to receipt of
Course fee
submission deadline
acceptable written application AND
supporting documents
Requests received after the
Will not be accepted
deadlines
Credits must be used within 6 months. Credits cannot be converted into refunds later. Refunds will be given
by direct bank transfer only within 3 weeks of receipt of supporting documents and the written request.

The United Kingdoms international organisation for educational opportunities and cultural relations. We are registered in England as a charity.

Equality and diversity are at the heart of our operations and we encourage all our students and
partners to also embrace diversity and respect people from all backgrounds. For more information,
visit: http://www.britishcouncil.in/about/what/equal-opportunity-and-diversity

Page 2 of 2