ACI World Report April 2014

AIRPORTS
COUNCIL
INT
World Report
APRIL 2014
INSIDE THIS ISSUE
Message from Angela Gittens, Director General, ACI World
ACI Sound Bites
Highlights from ACIs 2014 Airport Economics & Finance Conference in London
ACI Announces Director Generals 2014 Airport Service Quality Roll of Excellence Inductees
Solid Start to the Year for Passenger Traffic as Air Freight Continues Resurgence
Preview Edition of the 2013 ACI Economics Report Now Available
201st Session of the International Civil Aviation Organization Council
ACI Continues its Growth in Montral, the Civil Aviation World Capital
IATA Releases 10th Edition of its Airport Development Reference Manual
The Efficient Use of Technology to Improve Airport Financial Returns
ACI Airport Excellence In Safety Programme Review of Abu Dhabi International Airport
31st ACI World Safety and Technical Standing Committee Meeting
Airside Safety and Operations Training held in Abu Dhabi, UAE
Malaysia Airports Hosts Three ACI Environmental Events
Global Training: 2014 Featured Courses
2014 Global Training Course Calendar (March to September)
2014 Airport Events Calendar
ACI Welcomes New World Business Partners
Regional World Business Partner Contacts
ACI World Report April 2014
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Fax: +1 514 373 1201
Message from Angela Gittens

Director General, ACI World
Dear Colleagues,
to the ACI Asia-Pacific/World Annual General
Assembly (WAGA) Conference & Exhibition,
There are numerous challenges to running an
taking place 2628 May in Seoul, Korea,
airport, but the question of what passengers
where they will be honoured at a special
value most should remain high in the minds
induction ceremony. In fact, our Roll of
of airport operators. ACIs Airport Service
Excellence inductees will feel right at home
Quality (ASQ) Surveythe results of which
at WAGA, the overarching theme of which is
were announced in last months World
Serving the customer and the community.
Reportprovides airports with data to answer

this question and, just as importantly, tools
Well hear from air transport chief executives,
to benchmark their progress against other
industry leaders and industry professionals
airports on the road to customer service
from around the world speak on topics such
excellence.
as customer service, airport charges and

economic regulation, remaining resilient in
ACI has this month announced six inductees
the face of challenges, facilitating growth
into the 2014 Director Generals Roll of
and maximizing revenues from air cargo.
Excellence. They are now part of a group
The first session of the event concentrates
of just 21 airports that have proven their
on the art of leadership, and we will have
commitment to customer service by ranking
four experts on the topic weighing in with
in the top five by size or region on the ASQ
their insights: James Cherry, President and
Survey on at least five different occasions
Chief Executive Officer at Aroports de
since 2006.
Montral; Shashank Nigam, Chief Executive

Officer of SimpliFlying; Tan Sri Bashir Ahmad
Id like to congratulate Cairo International
Abdul Majid, President of ACI Asia-Pacific
Airport; Sangster International Airport; Dubai
and Managing Director of Malaysia Airports
International Airport; Keflavik International
Holdings Berhad; and George Uriesi, former
Airport; Hyderabad Rajiv Gandhi International
Managing Director of the Federal Airports
Airport; and Taiwan Taoyuan International
Authority of Nigeria.
Airport for their sustained pledge to improve

the travel experience for passengers and for
Just ahead of the conference, on Monday,
helping to grow the ASQ Surveys reputation
26 May, weve organized the ACI World
as a world-class benchmarking programme.
Human Resources Forum and the ACI Safety
Im looking forward to welcoming
Symposium, both of which effectively

add dimension to the event and allow for
deep exploration of two key topics in the
representatives from each of these airports
CONTINUED ON THE NEXT PAGE
CONTINUED FROM THE PREVIOUS PAGE
industry. As well, we will have workshops

in the Exhibition Hall which will allow
delegates to take advantage of ACI World
Business Partners presentations on special
innovations and business solutions.
ACI World is pleased to partner with ACI
Asia-Pacific to bring the worlds airport
leaders to Seoul, and I am equally pleased
that Incheon Airportfittingly our very first
inductee into the ASQ Director Generals
Roll of Excellence in 2011will be our host.
ACI, through benchmarking initiatives

like the ASQ Survey and industry events
such as Asia-Pacific/World Annual General
Assembly, is proud to play a role in the
development of airports worldwide.

Angela Gittens
Striving for excellence in every aspect of

the business is an ongoing process, and
For more information on

ACI Asia-Pacific/World Annual General Assembly,
please visit:

www.aci-waga2014.com
ACI SOUND BITES

North Americas airports commend President Obama, Prime Minister Harper and President Pea Nieto for this landmark
agreement. A North American trusted traveler program is an important next step in strengthening the commitment
to free trade and cultural exchange among the US, Canada and Mexico, and streamlining entry for participating
passengers will help position air travel as a competitive, attractive option for tourists in all three countries.
Kevin M. Burke, President and CEO, ACI North America
(on the joint commitment of the United States, Canada and Mexico to develop a North America-wide trusted traveler
program)

The consultation process among airport operators, airlines and authorities is fully endorsed by ACI-LAC. It is a complex
challenge to find total agreement among the different stakeholders, but the goal shall be oriented to gain consensus
given the financial, operational, contractual and political variables involved in these types of discussions. Bringing all
parties to the table is already a gain.

Javier Martinez, Director General, ACI Latin America-Caribbean
(during the Airlines and Lima Airport Partner Consultative meeting, 13 March, Lima)

No matter how small African Airports may be, they remain at the core of the development of their countries and
communities. Their maintenance, upgrading, growth and compliance with international standards is hence the best
resort.
Ali Tounsi, Secretary General, ACI Africa
(on the role that African airports play in their respective communities and the need to think globally as well as locally)

The ACI Asia-Pacific Young Executive Award is about honouring and recognizing young executives in our region who
contribute innovative solutions to our aviation industry challenges. Congratulations to Mr. Ishida, our winner this year,
for his great ideas on how airports can enhance energy efficiency and management.
All other entrants should be proud of their hard work. My heartfelt gratitude also goes to our judges, who took time
out from their busy schedules and provided valuable insight and input to the program. Without their support the Young
Executive Award would not be made possible.
Patti Chau, Regional Director ACI Asia-Pacific
(on the Young Executive Award and the importance of celebrating innovation in the air transport industry)

Today, price-cap and other traditional forms of regulation are polarising the airport-airline relationship over the single
issue of airport charges. We need to break the constant cycle of accusation and counter-accusation. That means we
need get to a point where we can just do what other industries are doing: negotiate long-term contracts with airlines
that best suit each others interests.
This is what trigger regulation is about, as it is essentially based on the threat to regulateand leaves airports and
airlines free to focus on their commercial dealings rather than on lobbying their regulator. This could potentially open
the way for expanded cooperation on many issues, including service quality or incremental commercial revenue
generation.
Olivier Jankovec, Director General, ACI Europe
(at ACIs 6th Annual Economics & Finance Conference, 1214 March, London)
Highlights from ACIs 2014

Airport Economics & Finance
Conference in London
Close to 300 delegates from 51 countries,
a new record for the event, attended ACIs
6th annual Airport Economics & Finance
Conference in London from 1214 March.
ACI Director General Angela Gittens
used the occasion to preview the latest
ACI Economics Report. This is the most
comprehensive gathering of data on the
business of airports there is, and each year
we have been able to add more airports and
perform more insightful analyses, she said.
This year we include data on 683 airports,
representing 70% of the worlds passenger
traffic.
Gittens highlighted the growth of emerging

markets during her speech and noted
that while the airport industry as a whole
is generally profitable, 67% of airports
globally operate at a net loss with 80% of
airports that service fewer than one million
passengers per year posting net losses
of 6% on average. Industry profitability
is primarily generated from the 20% of
airports that carry the bulk of passenger
traffic, she said.
She noted that despite the industrys
vulnerability to the worldwide business
cycle, aviation remained a key global
(from left) Olivier Jankovec, Director General, ACI EUROPE; Narjess Abdennebi, Chief
Economist, ICAO; Declan Collier, Chief Executive Officer, London City Airport; Angela Gittens,
Director General, ACI World; Tony Tyler, Director General & Chief Executive Officer, IATA; Patti
Chau, Regional Director, ACI Asia-Pacific; and Jeff Poole, Director General, CANSO
Highlights from ACIs 2014 Airport

Economics & Finance Conference in London
economic generator, job provider and
connector of tourism and trade.
In his opening address, ACI EUROPEs
Director General Olivier Jankovec revealed
that Europe remained a two-speed market
last year, with traffic growth in non-EU
countriesspearheaded by Turkey and
Russiaaveraging 9.6% compared to 1% in
EU nations.
Patti Chau, ACI Asia-Pacifics Regional
Director, chose to focus her speech on
rapidly rising traffic demand, nothing that
30% of the regions gateways recording
double-digit passenger growth in 2013.
Session One on the opening morning

of the conference focused on the State
of the Industry, and its current position
economically and financially. Session Two,
Economic Regulation, delved into how
airports are regulated and the role that
civil aviation authorities are playing in
the development and competitiveness of
airports.
A Meet the New Owners session saw
speakers from a handful of airport operators
discuss their business strategies and explain
the factors that drive them to invest, such
as a countrys politics, growth, ease of
development, opportunity and costs.
Day 2 opened with Fredrick Piccolo, President and CEO, Sarasota Manatee Airport Authority,
and Chair, ACI World, moderating a session on Airport Performance Management.

The last session of the first day, New
Financing Models for Airport Ownership
and Development, saw speakers
from the European Investment Bank,
Denver International Airport, Heathrow,
PricewaterhouseCoopers and Fitch Ratings
discuss how airports are financed and
potential routes they can take to pay for
new projects and developments.
The impressive Central London
headquarters of the Institute of Directors
was the venue for the Gala Dinner.
Day 2 opened with Fredrick Piccolo,
President and CEO, Sarasota Manatee
Airport Authority, and Chair, ACI

World, moderating a session on Airport
Performance Management and ended
with a thought-provoking debate about
Commercial and Revenue Generation.
In between, a session on Crisis and Social
Instability Management proved to be one of
the most popular at the conference, with Dr.
Yiannis Paraschis (Athens); Normand Boivin
(Heathrow) and Jost Lammers (Budapest)
talking about challenging operating
environments and leadership expert, Terri
Morrissey, reflecting on the psychology of
crisis management.
Dr. Charles Schlumberger, Lead Air Transport Specialist at

The World Bank, giving his keynote speech.

(from left) Dennis Chant, Managing Director, Queensland Airports Ltd; Chris Poinsatte, Chief
Financial Officer & Executive Vice President of Airline Business & Technology, Dallas/Fort Worth
International Airport; Arina Freitag-Terpsma, Senior Vice President, Commercial Affairs Aviation,
Fraport; Mike Toms, Director, Birmingham International Airport and Oxera Consulting; Patrizia
Muffato, Director of Administration, Finance & ICT, Bologna Airport; and Thomas Niehaus,
Associate Partner, Lufthansa Consulting at the Airport Performance Management session.
(from left) Dr. Yiannis Paraschis, Chief Executive Officer, Athens International Airport; Rodolfo
Echeverria, Chief Financial Officer, Amman Airport & Chairman, ACI World Economics Committee;
Normand Boivin, Chief Operating Officer, Heathrow Airport; Jost Lammers, Chief Executive Officer,
Budapest Airport; and Terri Morrissey, Director, This Is...* took part in the Crisis and Social
Instability Management session.
10 ACI World Report April 2014


(foreground) Angela Gittens, Director

General, ACI World (left), and Dr. Charles
Schlumberger, Lead Air Transport
Specialist at The World Bank; (background)
Patti Chau, Regional Director, ACI
Asia-Pacific (left) and Olivier Jankovec,
Director General, ACI EUROPE
The impressive Central London

headquarters of the Institute of Directors
was the venue for the Gala Dinner.
The coffee breaks gave attendees a chance

to network and discuss the ideas presented
during the conference.
ACIs 6th annual Airport Economics &

Finance Conference proved to be a great
networking opportunity for delegates.
11
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Exhibition Organizer
ACI Announces Director Generals

2014 Airport Service Quality Roll of
Excellence Inductees
Six Airports Take Top Honours for High Service Standards
Airports Council International
(ACI) is pleased to announce
this years inductees into
ACIs Director Generals Roll
of Excellence. The honour
recognizes those airports which,
in the opinion of the passengers
who participated in ACIs Airport
Service Quality (ASQ) Surveys,
have consistently held service
excellence as a top priority.
To qualify for inclusion in
the Director Generals Roll of
Excellence, an airport must have
been ranked on the ASQ Survey in the top
five airports by size or region for five of the
last six years (2008-2013). Since 2011, 21
airports have been inducted into the Roll of
Excellence.
This year sees the following six airports join
the lite group:
Cairo International Airport
Sangster International Airport
Dubai International Airport
Keflavik International Airport
Hyderabad Rajiv Gandhi International
Airport
Taiwan Taoyuan International Airport
A focus on exceeding passenger
expectations is crucial if airports are to
remain competitive. These six inductees to
the Airport Service Quality Roll of Excellence
not only understand that passengers place

a high value on customer service, but have
also taken steps to ensure they are going

above and beyond in this regard. I would
like to congratulate these airports for their
commitment to serving passengers; they
are a testament to the effectiveness of the
ASQ Survey, which provides the information
airports need to improve the passenger
experience, said Angela Gittens, Director
General, ACI World.
ACIs ASQ Survey, which has won industry
recognition as a world class benchmarking
programme, has grown steadily since its
inception in 2006. Currently more than 285
airports participate in the ASQ Survey.
For a complete list of Roll of Excellence
inductees from previous years, please visit:

www.aci.aero/Airport-Service-Quality/
ASQ-Awards/ACI-Director-Generals-Rollof-Excellence
13
ACI Economics
Solid Start to the Year for

Passenger Traffic as Air Freight
Continues Resurgence
According to ACIs latest statistics, global
passenger traffic started the year strong with
year-over-year growth of over 6.4% for the
month of January. This comes after a rise of 4% in
passenger traffic for 2013 as a whole. Most of the
buoyant activity in passenger traffic stems from
double-digit growth rates of over 10% in AsiaPacific and the Middle East. International travel
continues to post robust growth with an increase
of 7.8%, whereas domestic traffic increased by
5.1% for the month of January.
Air freight volumes maintain momentum for the
fourth month in a row. Overall volumes increased
by 2.8% in January. Most of the rise in air
freight activity originates from improvements in
the international freight markets as a result of
growing business confidence and improvements
in international trade. Thus, the recent rise in air
freight volumes signals a potential revival. The
major international freight hubs of Hong Kong
(HKG), Dubai (DXB) and Incheon (ICN) all posted
gains of 5.3%, 4.5% and 8% respectively in
international freight traffic.

While there is an improvement in global

economic conditions on several fronts, there
is still a sense that we have not completely
weathered the storm. Although we see relatively
strong growth in international freight markets,
domestic markets in North America and AsiaPacific continue to decline. With talk of a Chinese
slowdown, this may translate into bad news for
the air freight market, particularly at major freight
hubs in the region. We should therefore treat
the recent resurgence in air freight with cautious
optimism, said ACI Worlds Economics Director
Rafael Echevarne.
On the other hand, it seems to be business as
usual for passenger traffic irrespective of the
economic woes. In particular, international travel
continues to burgeon in many markets. Several
major airports located in Brazil, Russia, India and
China experienced double-digit growth rates in
January. South East Asian airports also posted
strong gains on the month, Echevarne added.

Click here for statistics of regional markets
and passenger growth trends (pdf)
SUMMARY WORLDWIDE TRAFFIC RESULTS, JANUARY 2014 (% CHANGE)

January 2014 over
January 2013
Year to Date 2014
12-Month Rolling Year
PaxFlash
International Passenger
7.8
7.8
5.6
Domestic Passenger
5.1
5.1
3.0
Total Passenger
6.4
6.4
4.2
FreightFlash
International Freight
5.0
5.0
0.7
Domestic Freight
-1.7
-1.7
0.0
Total Freight
2.8
2.8
0.5
ACI Economics
Preview Edition of the 2013

ACI Economics Report Now Available
The Preview Edition of the 2013 ACI Economics
Report, presenting data on and analysis of
airport activity for the financial year 2012, is now
available! This edition significantly expands the
coverage of airport economics, including airport
infrastructure, capacity, employment, ownership,
regulatory models and a new section which
analyzes airports balance sheets. An in-depth
analysis of industry income (aeronautical and
non-aeronautical) and costs (operating and capital
costs) continues to be the bedrock of the report.
This year, the ACI Airport Economics Report
includes data on 683 airports, representing 70%
of the worlds passenger traffic. It is the most
comprehensive gathering of data on the business
of airports, and each year we have been able to
add more airports and perform more insightful
analyses. Below is an overview of the content
presented and analysed in the comprehensive
report:
Section 1 World Airport Markets provides
a useful synopsis of the industry and analyzes
the evolving demographics of aviation across
emerging markets and advanced economies.
Section 2 Airport Capacity: Infrastructure
and Personnel draws on new employment
and infrastructure data to provide insights into
airport bottlenecks and excess capacity.
Section 3 Airport Costs offers a detailed
analysis of the economics of airport operating
expenses and capital costs, with reference to
selected performance indicators.
Section 4 Airport Income highlights the
main sources and drivers of airport revenues,
using various dimensions and benchmarks.
Section 5 Airport Debt, Wealth and Financial
Performance examines the financial health of
airports from a balance-sheet perspective.

Section 6 Airport Investments analyzes

the latest capital expenditures on airport
expansion and revitalization.
Section 7 Airport Ownership, Pricing and
Regulation provides a unique viewpoint
on airport performance through the lens of
privatization and the regulatory context.
Section 8 2013 Review and Outlook
gives an expert viewpoint on the latest
developments in aviation, airport finance and
privatization.
More than 100 financial and economic
performance indicatorspresented by region,
airport size, economic grouping, regulatory
model and ownershipare presented in the
reports annex. Additionally, the annex provides
an exhaustive list of airports which have privatesector participation, as well as planned investment
in airport projects.
Visit www.aci.aero/Publications/New-Release
for more information or to purchase your copy,
or call +1-514-373-1200
ACI_EconReport_ACIMonthlyReport.pdf
2/27/14
7:51 PM
2013 ACI Economics Report

Global indicators and analyses for over 680 airports,
representing 70% of the worlds passenger traffic.
AVAI LAB LE FOR

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In its 18th edition,
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providesan
aninvaluable
invaluablemeasure
measureofofthe
the
airport industrys 2012/2013 financial and economic performance
based on
on an
an annual
annualdata
datasurvey
surveyof
ofthe
theworld's
worldsairports.
airports.
based
For aa more
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sections
and
For
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2013 ACI Economics Report.
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For
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15
201st Session of the

International Civil Aviation
Organization Council
By Michael Rossell, Director, ICAO Relations, ACI World
policy interests including safety, security,
environmental protection and the economic
development of the industry. It is also
responsible for ensuring good governance in
the Secretariat, and the Secretary General
is answerable to the Council for the budget
and delivery of the programmes.

The 201st Session of the International
Civil Aviation Organization (ICAO) Council
finished on Monday, 10 March having
completed its work programme ahead of
schedule. This was in no small part due to
the firm and diligent chairmanship of the
new President, Dr. Benard Aliu from Nigeria.
The role of the ICAO Council, of 36
States elected at the ICAO Assembly
(held every three years), is to provide
the day-to-day governance oversight of
the organization; its role is rather like
that of ACIs World Governing Board.
The Council also has Committees which
provide forums for discussion and which
make recommendations to the Council.
It therefore covers a wide range of
The Council had met seven times during

the session, the first meeting being on 24
February. For aviation safety, the Council
reviewed the outcomes from the Assembly
and tasked the Air Navigation Commission
with taking forward the technical work
which would be necessary to deliver on the
agreed policy recommendations.
The Council also formally adopted a series
of Amendments to Annexes to the Chicago
Convention to, among other things, allow
two pilots up to the age of 65 to act as pilot
and co-pilot of the same flight (previously
only one had been allowed); to require
pilots to have improved training to better
prepare them for difficult flying conditions;
and to clarify the rules giving flexibility
to where helicopters might safely land at
aerodromes or at other locations.
On security the Council amended the Annex
to improve how cargo was handled; and,
The role of the ICAO Council, of 36 States elected at the

ICAO Assembly (held every three years), is to provide the
day-to-day governance oversight of the organization; its
role is rather like that of ACIs World Governing Board
17
airports directly or indirectly in the future.

The Secretariat reported to the Council
on its many assistance programmes,
particularly to States which have serious
safety or security concerns. This is done
either directly by Secretariat-led teams,
or by consultancies employed on behalf of
the States by the Technical Cooperation
Bureau. The Council assessed the work
of the ICAO Regional Offices with a view
to making them work more effectively in
helping States implement the standards and
recommended practices agreed centrally.
The Council also reflected on its internal
management processes as to how it would
work more efficiently, and amongst other
things decided to hold an informal retreat
in June, to which industry leaders, including
Angela Gittens, Director General of ACI
World, would be invited.
The 201st Session of the ICAO Council

completed its work programme ahead
of schedule due to the firm and diligent
chairmanship of the new President,
Dr. Benard Aliu from Nigeria.

on environmental protection the new noise
standardnegotiated in the Committee on
Aviation Environmental Protectionwas
included in the relevant Annex. All of these
amendments will flow through into national
laws being enacted by the Federal Aviation
Administration, the European Aviation
Safety Agency and others, and will affect
The Council Session was marked by two

very sad events: the passing of Dr. Assad
Kotaite, the former President of ICAO,
on 27 February, and the disappearance
of Malaysian flight MH370, which at the
time of writing had still not been located.
Both of these cast a somber light on
the proceedings, but at the same time
emphasized how and why the Council
is therenamely to constantly seek to
improve the safety and security of the
international civil aviation industry.

The Council is scheduled to meet for its
202nd Session in Committee phase from
28 April to 16 May, with Council from 927
June. In the meantime, there will be various
formal and informal meetings, including the
Aviation Security Panel from 1721 March.
ACI Airport Excellence (APEX) Programme
Airports Council International

Continues its Growth in Montral,
the Civil Aviation World Capital
Angela Gittens, Director General, ACI World,
and Dominique Anglade, President and CEO
of Montral International, announced that ACI
would expand its activities in Montral to develop
its Airport Excellence (APEX) Programme. The
expansion will create nine permanent jobs and
economic spin-offs of $1.7 million a year.
Our relocation to Montral in 2011 facilitated
a closer alignment with the International Civil
Aviation Organization and other aviation industry
stakeholders based here in Montral. We
increased the quality and range of services to
our members particularly with the APEX in Safety
programme, which was launched in September
2012. APEX has attracted a great deal of interest
and we have entered into agreements with several
international ACI member airports. The city has
everything our organization needs to grow, so the
decision to expand our facilities was a logical one,
said Gittens.
Passenger numbers and air traffic volume are
increasing steadily. ACIs recent forecasts indicate
that there will be more than 12 billion passengers
and over 135 million aircraft movements per
year in 2031. To better manage this growth we
are looking at expanding the scope of APEX to
cover other disciplines in airport management
including service quality, operational security
and environmental management. ACI has unique
expertise in these areas and we will strive
through our APEX expansion programme to make
Montral a global centre of airport management
excellence, added Gittens.
ACIs global role is fundamental to the aviation
industry and Aroports de Montral has played
an important role in the worldwide rollout of the
APEX programme which has enabled a large
number of airports to enhance the safety of

Angela Gittens, Director General of Airports

Council International (right), with Dominique
Anglade, President and CEO of Montral
International, at a recent event announcing the
expansion of the APEX Programme.

operations, explained Anglade. We are therefore
delighted with ACIs success in Montral and
are honoured to have played a part. We believe
in supporting our international organizations
community, which is part of what makes Montral
such a unique multicultural and outward-looking
city.
Montral is host to 62 international organizations,
including 10 in the aerospace sector.
For more information on APEX, please visit:

www.aci.aero/apex
19
International Air Transport Association

Releases 10th Edition of its Airport
Development Reference Manual
The International Air Transport Association
(IATA) Airport Development Reference Manual
(ADRM) has long been the gold standard for
airlines, airports, government authorities,
architects, engineers and consultants
planning world-class airports. The 10th
edition ADRM, in collaboration with Airports
Council International (ACI) and key industry
stakeholders, has been entirely revamped,
moving from a heavy paper manual to a userfriendly CD-ROM application.
New format
New standards, new calculations
Search for key words
The ADRM promotes industry best practices

through better communication, standards and
design:
Use hyperlinks to quickly move between

sections
The Level of Service (LoS) framework has

been completely reimagined to be simpler
and easier to understand and apply.
Capacity calculations have been
modernized to reflect the new LoS
framework.
The structure of the new manual has
been completely revised for faster, easier
reference.
The 10th Edition is published only on singleuser CD-ROM with a world of benefits:
Easily download new content when
published (subsequent roll-outs are free
for early adopters)
Access the ADRM anytime, anywhere on
your laptop
Links to many other relevant resources

Act now and save US$300
Interested parties who order before the next
roll outs will save US$300 off the purchase
price, with the ADRM automatically updated
with all the information contained in the
second roll out free of charge.

The in-demand sections available in

this first roll-out include (see Table of
Contents):
o Forecasting
o Master Planning
o Passenger Terminal
Future roll-outs: Airside Infrastructure,
Baggage Handling, Cargo Terminal,
Surface Access Systems and Airport
Support Elements.
For more information or to purchase the

10th edition ADRM, please visit:

www.iata.org/publications/Pages/airportdevelopment.aspx
IATA-ACI Airport Development Reference Manual

th
st
10 Edition >>> 1 Roll-Out

Redefining the Levels of Service (LoS)!
For more than 40 years, the Airport Development Reference Manual (ADRM) has defined
excellence in airport design for thousands of users worldwide. Now, IATA, in collaboration
with ACI, is making a great product even better. The 10 th Edition ADRM has been completely
redesigned with new features in an interactive CD ROM!
ORDER NOW AND

SAVE US$300!
Additional
10% OFF for ACI
members! Use
promo code
ADRM10-ACI
Join the ADRM Community

for free at www.iata.org/adrm
New standards... New calculations

The IATA Airport Development Reference Manual (ADRM) has long been the gold standard for:
Airlines
Airports
Government authorities
Architects
Engineers and
Consultants planning world-class airports.
The 10th Edition ADRM, in collaboration with ACI and key industry stakeholders, has been entirely revamped,
moving from a heavy paper manual to a user-friendly CD-ROM application.
The ADRM promotes industry best practices through better communication, standards and design:
The Levels of Service (LoS) framework has been completely redefined to be simpler and easier
to understand and apply.
Capacity calculations have been modernized to reflect the new LoS framework.
The structure of the new manual has been completely revised for faster, easier reference.
The in-demand sections available in this first roll-out include:
> Forecasting
> Master Planning
> Passenger Terminal
Future roll-outs: Airside Infrastructure, Baggage Handling, Cargo Terminal, Surface Access Systems
and Airport Support Elements.
New format
The 10th Edition is published only on single-user CD-ROM with a world of benefits:
Easily download new content when published (subsequent roll-outs are free for early adopters)
Access the ADRM anytime, anywhere on your laptop
Search for key words
Use hyperlinks to quickly move between sections
Links to many other relevant resources
Act now and save US$300!

Order before the next roll out and save 30% off the purchase price.
To place your order, please contact IATA Customer Services:

+1 514 390 6726 or toll-free +1 800 716 6326 (not available from all countries)
custserv@iata.org
www.iata.org/adrm
21
The Efficient Use of Technology to

Improve Airport Financial Returns
By Arturo Garca-Alonso, Assistant Director, Facilitation & Airport IT, ACI World
The commercial aviation industry has always

been driven by efficiency and continuous
improvement. It was early in 1914 when the
first air passenger bought a plane ticket. Over
the last hundred years, aviation has strived to
improve safety, reduce costs, maximize returns
and sustain aviation itself, and the communities
it serves. Throughout this time, there has been
a single common enabler of aviations progress:
technology.
Just think about aviation history. Even before
the first digital computers were developed, the
technology has been there to enable planes
to fly longer, higher and in a more sustainable
way. From wood and fabric structures through
steel and aluminum alloys to modern, light,
complex composite carbon fiber structures; from
reciprocating engines to advanced, low fuel,
reduced noise turbojets and turboprops. The list
goes on and on.
Today, many airports have put in place a sound,
detailed IT strategy, integrated with their business
strategy, which allows airport companies to
meet their goals and objectives. In a competitive
aviation environment, with more choice for
passengers and airlines, IT investments can
A visit to Heathrows new Terminal 2 to learn

about new IT developments was organized after
the 7th meeting of the ACI World Airport IT
Standing Committee.
provide a critical advantage in terms of customer

experience, operational efficiency, cost savings
and additional revenue generating activities.
This aspect was one of the main topics discussed
at the 7th meeting of the ACI World Airport IT
Standing Committee, which took place in London,
UK, 1112 March 2014, in conjunction for the
first time with the ACI Economics and Finance
Conference. Committee members20 airport IT
Directors and 5 ACI World Business Partners, all
experts in their fieldsshared their strong support
of creating strategies to provide tools that will
increase levels of service, efficiency and revenues.
Moreover, the Committee discussed best practices
for Airport IT strategic plans; the deployment
of indoor geolocalization functionality at airport
terminals; and the development of guidelines for
automated measurement of passenger journey
flow and waiting times.
In addition, members reviewed an update on
the ACI Aviation Community Recommended
Information Services initiative; the ACI IT Security
Benchmark; and the new Memorandum of
Understanding between ACI and IATA.
To close this extremely productive meeting, the
Committee learned about the IT developments
at Heathrows new Terminal 2 with a visit to the
terminal. On behalf of all Committee members,
we would like to extend our appreciation to Neil
Clark, Heathrows CIO, and all of his team for
making this visit possible.
After the Committee meeting finished, the Chair
of the Committee, Mr. Antoine Rostworowski from
Aeroports de Montreal, participated in the ACI
Economics and Finance conference, providing
a presentation on Airport IT opportunities to
increase financial returns, which was very well
received by the audience.
For more information on terminal services,
efficiency, innovation and airport IT, please
contact agarcia-alonso@aci.aero.
23
ACI Airport Excellence In Safety

Programme Review of Abu Dhabi
International Airport
By Paul Aliu, Programme Development Officer APEX in Safety, ACI World
Abu Dhabi International Airport

recently underwent a very
successful APEX In Safety review.

It is with great pleasure that we announce the
completion of the ACI Airport Excellence (APEX)
In Safety review at Abu Dhabi International
airport, held from 0206 March.
Abu Dhabi International Airport is considered to

be one of the fastest-growing airports in the world
in terms of passengers, as well as the recipient of
ACIs 2013 first place ASQ Award for Best Airport
in the Middle East.
The APEX team arrived on site expecting to find
a busy, well-managed airport and we are happy
to report that Abu Dhabi International Airport
met squarely with our expectations. The team
was warmly welcomed by airport staff, which
afforded candid discussions as well as full access
to information and areas of interest. It was
therefore immediately evident that they were
very committed to the continuous improvement
of their airports safety and the exchange of ideas
and best practice solutions. The enthusiasm
shown by airport staff and attention to detail
are remarkable qualities that have proven very
beneficial to all APEX safety reviews ACI has
performed to date.

We commend Abu Dhabi Airports Company in this

regard and we look forward to partnering with
them for the continuous improvement in safety of
their airports and other airports worldwide.

Here are few words from Mohammed A. Al
Katheeri, Vice President Quality Assurance &
EHS at Abu Dhabi International Airport: We in
Abu Dhabi Airports are committed to operate at
optimum safety standards and to team up with
ACI World in their programs, and especially the
APEX in Safety Programme.

We were delighted to undergo an APEX review at
AUH and exchange knowledge with our colleagues
on ways of improving the airport industrys safety
performance, Al Katheeri continued. We will
continue our partnership and support of the APEX
programme worldwide by sending members from
our team to sustain the APEX vision.
And a few words as well from APEX Assessor
Owen Ryan, Vice President, International Training,
Dublin Airport Authority: Dublin Airport Authority
operational staff have participated in ACIs APEX
programme on several missions across the
globe and we continue to be impressed with the
programme, which provides huge benefits for the
host aerodrome that gain from the expertise of
the APEX safety assessment team.
In addition our staff have gained great
experience from these missions and we would
have no hesitation in recommending this
programme to all Aerodromes, Ryan added.
In all my years within aviation industry I can
safely say that it is the most effective aerodrome
safety programme I have seen, delivered at
the most reasonable cost with highly qualified
personnel providing professional advice to the
host aerodrome, Ryan concluded. Id like to see
the concept broadened out to take in aviation
topics, for example environment and security.
31st ACI World Safety and Technical

Standing Committee Meeting
By Gudjon Atlason, Manager, Airport Safety & Operations, ACI World
The 31st ACI World Safety and Technical

Standing Committee meeting (STSC) meeting
took place in Montreal, Canada from 1113
February 2014. The meeting was very well
attended with 30 STSC Committee members, 3
ACI Regional Office Observers and 3 ACI World
staff in attendance. Additional staff from ACIs
Global Training and APEX programmes took
part in the meeting along with guests from
five external associations and international
organizations.
Nancy Graham, Director Air Navigation Bureau
at the International Civil Aviation Organization
(ICAO) briefed the meeting on ICAO updates
and deliverables, and talked about cooperation
between ICAO and industry associations, as well
as their input for the development of Standards
and Recommended Practices, safety material and
the development of training.
Sally Leible, from the Airport Services
Association, introduced the association and
outlined its role in international aviation
representing Ground Handling Service Providers
(GHSPs). Discussions followed where the
provision of ground handling services was
reviewed from various perspectives, including
the need for regulation and possible certification
of GHSPs or alternatively the possibility of

industry oversight of some kind.
Rob Eagles, from the International Air Transport
Association (IATA), presented organizational
changes within IATA and their present work
plan. He further discussed the relations between
IATA, Airport Operators, Ground Handlers and Air
Navigation Service Providers.
Association presentations were rounded out by
presentations on the Civil Air Navigation Services
Organization (CANSO) Vision 2020 Strategy and
work plan by Eugene Hoeven and an introduction
to the newly formed World Birdstrike Association
by Rob van Eekeren.
A major element on the agenda for the meeting
was reviews of ACI handbooks that were in
the final stages of development: the Runway
Safety Handbook; the Emergency Planning and
Contingency Preparedness Handbook; and the
ACI Recommended Practices on Safety Key
Performance Indicators.
Proposals for new ACI handbooks were discussed
and agreed upon, and working groups were
formed. The new handbooks under development
will address the topics of Airport Collaborative
Decision Making; Safety Management Systems;
and Apron Safety.
The Committee received a full update on ACIs
work with ICAO, including reports from member
representatives on ICAO working groups and
panels. The new Annex 19 (Safety Management)
and the new edition of Annex 14 (Aerodromes)
were presented as documents that represented
and were inclusive of airport views.
Participants at the 31st ACI World Safety and

Technical Standing Committee meeting
Finally, there was an open exchange of ideas

and information in a collaborative forum where
all participants spoke on issues, incidents,
challenges and opportunities at their airports.
25
Airside Safety and Operations

Training held in Abu Dhabi, UAE
By Issa Castro, Manager, Global Training, ACI World
I recently had the opportunity to attend the
ACI training course Global Safety Network
(GSN) 2: Airside Safety and Operations, held
0913 March at the Gulf Centre for Aviation
Studies (GCAS) in Abu Dhabi, UAE. I wanted
to participate in order to get a firsthand view
of what the students learn and experience
when going through any of our ACI safety
training courses.
GSN 2: Airside Safety and Operations
training gives participants an overview of all
the aspects of safety operations, providing
essential guidance to airport managers
and staff on best practices, procedures and
regulations. It also delves into the various
relationships with airport stakeholders to
ensure safe airside operations.
This course was attended by 13 airport
officers and staff from Abu Dhabi Airports
Company with collective background
experience in firefighting, air traffic control,
lighting and maintenance, safety inspection,

administration and customer service.
The instructors for this course were Peter
Hampson and Debbie Riley, ACIs lead
instructors for the GSN Diploma programme.

I thoroughly enjoyed witnessing how the
students took to the topics with great interest
as they asked questions all throughout the
week and participated in the group exercises.
On several occasions they were eager to
share their own experiences, which added to
the dynamic interaction in the class. While
some students were quieter than others, they
did not hesitate to approach our instructors
during the breaks to request additional
information.
For the airport visit at Abu Dhabi
International Airport, the group was driven
onto one of the closed runways to have a
hands-on understanding on aerodrome signs
and markings, as well as procedures for
A Visit to the Air Traffic Control Tower at Abu Dhabi International Airport

keeps them passionate about what they do.

We cannot thank GCAS enough for their
continued support. ACI also wishes to
thank instructors Peter and Debbie for
their dedication and commitment to
working together with ACI towards the
continuous improvement of the GSN Diploma
programme.
About the GSN Diploma programme
A group photo with the participants and

instructors for the GSN 2: Airside Operations
and Safety training, held 0913 March
in Abu Dhabi, UAE.
aerodrome works.
We were then treated to a visit of the air

traffic control (ATC) tower which, incidentally,
is the tallest ATC tower in the Middle East.
The visit would not have been possible
without the assistance of Jamal Saeed Marei
Salmeen Al Katheeri. It was definitely one of
the highlights of the week.
I also saw the hard work and dedication of
all the training officers and staff at GCAS in
ensuring the success of each ACI training
course held at their facilities. I took the time
to discuss their processes with them to gain
an understanding of how ACI may continue to
work closely with them towards the continual
growth and improvement of the various ACI
training offerings in view of the challenges
and opportunities facing the region.
Overall the course was very successful and
received positive feedback from all attendees.
Speaking with the participants on the last
day of the training, one of them expressed
that this training only enforces their passion
to learn and understand all aspects of airside
operations. Another participant commented
that the course has encouraged her to want
to work on the airside after having seen all
the responsibilities it involves. The instructors
also shared that while it was a busy week,
seeing how the participants come away with
renewed appreciation of airside safety is what
The programme consists of specialized

courses on airport safety and is specifically
designed to meet the needs of airside
operations and safety managers, including
developing, implementing and operating
effective Safety Management Systems at their
airports.
GSN 1 - Safety Management Systems
(SMS)
GSN 2 - Airside Safety and Operations
GSN 3 - Emergency Planning and Crisis
Management
GSN 4 - Working with Annex 14
GSN 5 - Advanced Safety Management
Systems
GSN 6 - Aerodrome Auditing and
Compliance

For more information on this or other

training programmes, please email us at:

training@aci.aero
27
Malaysia Airports Hosts Three

ACI Environmental Events
By Xavier Oh, Senior Manager, Environmental Protection, ACI World
In February, ACIs World Environment
Standing Committee (WESC) held its
31st meeting in Kuala Lumpur, hosted by
Malaysia Airports Holdings Berhad (MAHB).
Immediately after the meeting, many of
the WESC members made presentations at
the two-day 3rd ACI Airport Environmental
Seminar, which provides an opportunity
for knowledge sharing and training in the
region. The seminar included speakers for
the newly formed Asia-Pacific Regional
Environment Committee (REC), who held
their third meeting immediately following
the seminar. For those of us who travelled
a long way, it was a busy week, but we
attended three events for the price of one!

local air quality. The outputs could be used

to inform both the ACI World Governing
Board and the Air Transport Action Group.
Chaired by Lena Wennberg of Swedavia, the

Committee held a mini workshop discussing
the emerging issue of health impacts
that aviation may have on people on and
near airports. The focus was on noise and
hypertension, ultrafine particulates and
For the first time the International Air

Transport Association (IATA) participated in
part of the meeting. Jon Godson attended
and made a presentation on IATAs efforts
to improve the recycling of deplaned waste,
identifying areas of possible collaboration
such as developing guidance or operating
procedures.
WESC 31st Meeting
WESC monitors and supports the current

work by the International Civil Aviation
Organizations (ICAO) Committee on
Aviation Environmental Protection, such
as collecting case studies on airport
community engagement, updating ICAOs
Airport Planning Manual Part 2 and holding
regional workshops on State Action Plans
related to reducing aviation emissions.
Discussing policy, the committee supported
the proposal for an update of the ACI Policy
and Recommended Practice Handbook with
a new chapter addressing sustainability.
3rd Airport Environmental Seminar

Originally proposed by then-Chair, Emanuel
Fleuti, WESC seminars were previously held
in Cairo (2008) and Quito (2010). Having
travelled to the committee meeting, WESC
members stay on for two extra days and
hold a seminar for airports in the wider
region to share knowledge and experience
on a full range of airport environmental
management.
ACIs World Environment Standing Committee
held its 31st meeting in Kuala Lumpur in February,
hosted by Malaysia Airports Holdings Berhad.
Sessions this year covered noise, air

quality, energy, water use, waste water,
storm water, spill management, habitat
management and other topics. The session

Malaysia Airports, which has 21 of their

39 airports using ACIs ACERT. Other
registrants came from a range of countries
such as India, Australia, Tanzania and Iran.
Mr. Sandeep Chaudhari, Deputy General Manager

& Head - Power System & Utilities, Infrastructure
Engineering & Maintenance accepted the
Airport Carbon Accreditation Level 3 certificate for
Kempegowda International Airport, Bangalore.

on greenhouse gas management featured
presentations on both the Airport Carbon
and Emissions Reporting Tool (ACERT) and
Airport Carbon Accreditation. Asia-Pacific
members provided regional perspectives on
the issues, while World Business Partners
also participated as speakers. ACI Director
General Angela Gittens participated and
shared her views on how to get airport
management on board environmental
proposals at airports.
Of the total registration of over 80
attendees, half were from the host,
During his opening remarks, Tan Sri

Bashir, Managing Director of MAHB,
provided a warm welcome and an outline
of the companys extensive sustainability
initiatives. In addition, in his role as the
President of the ACI Asia-Pacific Board,
Tan Sri presented two Indian airports with
their Level 3 (Optimization) Airport Carbon
Accreditation certifications.
3rd Meeting of the Asia-Pacific

Regional Environment Committee
Despite being newly formed, the AsiaPacific Regional Environment committee
already has some substantial work items.
A survey is being developed to gauge the
relative progress of airports on different
environmental issues and to highlight
potential areas where support might be
needed. The committee is also looking
to work with IATA on deplaned waste
management and recycling. The update
to the Global Reporting Initiative was
discussed in detail by airports activity
involved, including Hong Kong and Malaysia
airports.
The committee was updated on ICAO
activities and re-affirmed its support of
ACERT and Airport Carbon Accreditation,
and viewed interesting presentations on
ultrafine particulates, airport emissions
mitigation strategies and data on sample
environmental indicators at 25 large, key
airports.
Mr. Gug Sastry, Chief Operating Officer of

GMR Hyderabad International Airport Ltd.,
accepted the Airport Carbon Accreditation
Level 3 certificate for his airport.
Less regulation in Asia-Pacific than in other

regions such as Europe and North America
does present challenges in terms of finding
the best way forward. Nonetheless, it is
certainly encouraging to see sophisticated
environmental management programs in
place at many Asia-Pacific airports.
Best Practices
AMPAP
ICAO SARPs
Shared Expertise
Global Network
The Hallmark of Excellence in Airport Management
... across time zones
Get with the Programme

www.iap.aero
Premier Sponsor
Media Partner
Contact
info@iap.aero
AMPAP Administrator
29
2014 GLOBAL TRAINING COURSES

Airport Communications and Public Relations*
Airports are often presented as cities within cities where anything can happen and sometime does.
Airport managers must have the capacity to deal with complex and sometimes political issues. This
course prepares airport professionals and managers to deal with the communication issues that may
arise in daily and exceptional airport situations. More information
Dates
Location
Member/WBP Price
Non-Member Price
27 Apr01 May 2014
Abu Dhabi, UAE
$ 1,600 USD
$ 2,400 USD
Dates
Location
Member/WBP Price
Non-Member Price

Hazard Risk Identification and Risk Assessment
An essential feature of safety management systems (SMS) is Risk Assessment and Hazard
Identification. This course is designed to enable delegates to gain an understanding of how hazards
can be identified on the aerodrome and the various mitigation techniques that can be established to
manage safety effectively.

Delegates are introduced to the concept of the management of non-compliances at an aerodrome
through Hazard Identification, Risk Assessment and Mitigation, and how this can form the basis of an
Aeronautical Study. More information
2830 April 2014

Port of Spain, Trinidad
$ 950 USD
$ 1,400 USD

Airport Collaborative Decision Making
Airport Collaborative Decision Making (A-CDM) is about airport operators, airlines, ground handlers
and ATC working together to improve decision-making, thereby reducing delays and enhancing
efficiency. The focus of A-CDM is for all airport partners to share information so that each
organization has the same operational picture, enabling effective and timely resolution of issues.
More information
Dates
Location
Member/WBP Price
Non-Member Price
0509 May 2014

Istanbul, Turkey
$ 1,450 USD
$ 2,100 USD

Airport Human Resources Management*
Maximize your most valuable assetyour peopleby enhancing your HR strategies and leadership
contribution. This course will help you learn how to create a high-performance airport organization by
making your existing HR strategies more effective and developing the key leadership skills necessary
to manage your airports future changes and challenges in the 21st century. More information
Dates
Location
Member/WBP Price
Non-Member Price
05-09 May 2014
Johannesburg, ZA
$ 1,600 USD
$ 2,400 USD
training@aci.aero / +1 514 373 1200
31
Last update: March 25 2014
Global Training
Course Calendar 2014
2014 COURSE CALENDAR

(April-September)
ACI Global Training 2014
Date
Course
Programme
ONLINE
04-12 Aug-Sept
Online - Airport Environmental Management*
Environment
05-09
02-06
09-13
09-13
28-01
04-08
May
June
June
June
July-August
August
Airport Human Resource Management *

Systmes de gestion de la scurit
GSN 5 - Advanced SMS
GSN 2 - Airside Safety and Operations
GSN 3 - Emergency Planning and Crisis Management
Other
Safety
Safety
Safety
Safety
Safety
11-15
11-15
12-16
18-22
01-05
08-12
15-17
14-18
23-25
24-26
31-04
May
May
May
May
June
June
June
July
July
August
Aug-Sept
Airport Revenue Generation*

GSN 5 - Advanced SMS
ACI/ICAO Aerodrome Certification*
Airport Collaborative Decision Making (A-CDM)
Understanding Annex 14
Airport Master Planning
Human Factors for Airport Managers
Introduction to the Airport Business
Economics
Safety
Safety
Safety
Safety
Other
Safety
Other
Safety
Economics
Safety
05-07
05-09
05-09
12-14
19-21
16-20
07-11
May
May
May
May
May
June
July
Airport Route Development and Marketing

Economics
Airport Collaborative Decision Making (A-CDM)
Safety
GSN 1 - Safety Management Systems
Safety
Passengers with Reduced Mobility Workshops - Experienced MaFacilitation
Airport Carbon Management
Environment
Airport Human Resource Management*
Other
Developing a Customer Service Culture at Airports
Facilitation
28-30
09-13
10-12
23-25
15-17
05-07
April
June
June
June
July
August
Hazard Identification and Risk Assessment

Airport Security
Airport SMS Implementation Workshop
Air Traffic Forecasting
Baggage Screening
Managing Airport Service Quality at Airports
Safety
Security
Safety
Other
Security
Facilitation
Airport Executive Leadership Programme (AELP)*

Airport Law
Other
Other
01-06 June
16-18 June
Africa
Asia Pacific
Europe
Latin America
North America
Location
Country
Member/ WBP
price (USD)
Language
Non-member price
(USD)
Online
Online
English
1,600.00 $
2,400.00
Johannesburg
Johannesburg
Tunis
Johannesburg
Johannesburg
Johannesburg
South Africa
South Africa
Tunisia
South Africa
South Africa
South Africa
English
English
French
English
English
English
$
$
$
$
$
$
1,600.00
1,450.00
1,450.00
1,450.00
1,450.00
1,450.00
$
$
$
$
$
$
2,400.00
2,100.00
2,100.00
2,100.00
2,100.00
2,100.00
Abu Dhabi
Abu Dhabi
Incheon
Abu Dhabi
Abu Dhabi
Abu Dhabi
Abu Dhabi
Incheon
Hyderabad
Abu Dhabi
Abu Dhabi
UAE
UAE
South Korea
UAE
UAE
UAE
UAE
UAE
India
UAE
UAE
English
English
English
English
English
English
English
English
English
English
English
$
$
$
$
$
$
$
$
$
$
$
1,600.00
1,450.00
1,450.00
2,000.00
1,450.00
1,450.00
1,450.00
1,450.00
950.00
950.00
1,450.00
$
$
$
$
$
$
$
$
$
$
$
2,400.00
2,100.00
2,100.00
2,000.00
2,100.00
2,100.00
2,100.00
2,100.00
1,400.00
1,400.00
2,100.00
Bucharest
Istanbul
Riga
Krakow
Riga
Riga
Dublin
Romania
Turkey
Latvia
Poland
Latvia
Latvia
Ireland
English
English
English
English
English
English
English
$
$
$
$
$
$
$
950.00
950.00
1,450.00
950.00
950.00
1,600.00
1,600.00
$
$
$
$
$
$
$
1,400.00
1,400.00
2,100.00
1,400.00
1,400.00
2,400.00
2,400.00
Port of Spain
Panama City
Panama City
Port of Spain
Panama City
Panama City
Trinidad
Panama
Panama
Trinidad
Panama
Panama
English
Spanish
Spanish
English
Spanish
Spanish
$
$
$
$
$
$
950.00
1,450.00
950.00
950.00
950.00
950.00
$
$
$
$
$
$
1,400.00
2,100.00
1,400.00
1,400.00
1,400.00
1,400.00
Montreal
Montreal
Canada
Canada
English
English
$
$
6,200.00 $
950.00 $
9,200.00
1,400.00
*This course can be taken as an elective for the Airport Management Accreditation Programme (AMPAP)
**Course availability and dates subject to change. Please visit our website for the most up-to-date information: http://www.aci.aero/Global-Training
For more information on ACI Global Training, please contact:

E V E N TS CA L ENDAR
31 MARCH-2 APRIL 2014
Airport Cities World Conference &
Exhibition
16-18 JUNE 2014

ACI Europe 24th Annual Assembly,
Congress and Exhibition
Kuala Lumpur, Malaysia

www.globalairportcities.com
Frankfurt, Germany
http://www.aci-europe-events.com/annualgeneral-assembly
8-10 APRIL 2014

ACI/ICAO Regional Security
Conference & Exhibitionn
Dakar, Senegal
www.aci-africa.aero/Security-Conference
29-30 APRIL 2014

ATAGs 2014 Global Sustainable
Aviation Summit
Geneva, Switzerland
www.envirosummit.aero
12-14 MAY 2014

ACI Europe Regional Airports
Conference & Exhibition
7-10 SEPTEMBER 2014

ACI North America Annual Conference
& Exhibition
Atlanta, GA, USA
www.aci-na.org
17-19 SEPTEMBER 2014

The Trinity Forum 2014
Bangkok, Thailand
www.trinity2014.com

12-14 OCTOBER 2014

23rd ACI Africa Region Annual
Assembly, Conference & Exhibition
Madeira, Portugal
www.aci-europe-rac.com

Durban, South Africa

www.aci-africa.aero

Seoul, Korea
Paris, France
www.airport-exchange.com
26-28 MAY 2014

ACI Asia-Pacific/World Annual General
Assembly
3-5 NOVEMBER 2014

ACI EUROPE & ACI Asia-Pacific
Airport Exchange
For a complete list of events visit us online at:

www.aci.aero/events

For more information email:
events@aci.aero
33
ACI Welcomes New

World Business Partners
Airport Retail Enterprises
Region: ACI EUROPE
Level: Silver small business

Address:
60 Dukes Wood Drive
Gerrards Cross
SL9 7LF
United Kingdom

Website: www.airportretail.com.au
Email: john.butts@airportretail.com.au
Phone: +44 1753 324 669
Contact: Mr. John Butts, Director

Airport Retail Enterprises is one of Australias leading airport food and beverage retailers.
The company operates over 40 outlets through a range of owned brands and franchised
brands covering coffee, quick service restaurants, Asian food, fresh juices, sandwiches,
licensed bars, table service cafes and fine dining restaurants. Airport Retail Enterprises is
now seeking expansion opportunities in the UK and Europe.
Epinion
Region: ACI EUROPE
Level: Silver
Address:
Toldkammeret, Nordhavnsgade 1-3
8000 Aarhus C.
Denmark
Website: www.epinion.dk
Email: tv@epinion.dk
Phone: +45 2986 1515
Contact: Mr. Terje Vammen, Director & Partner

Epinion is the leading market research company within aviation and cooperates with more
than 30 airports in 6 countries. Epinions expertise ensures reliable data and valid business
insights about the passenger experience in the travel value chain, identifying trends and
market potentials within retail and route development.
Regional World Business Partner Contacts

ACI WBP AFR
Contact: Ali Tounsi
Email: atounsi@aci-africa.aero
Website: www.aci-africa.aero
ACI WBP ASIA-PAC
Contact: Yulim Lee
Email: yulim@aci-asiapac.aero,
wbp@aci-asiapac.aero
Website: www.aci-asiapac.aero
ACI WBP EUR
Contact: Yulia Plyusnina
Email: Yulia.Plyusnina@aci-europe.org
Website: www.aci-europe.org
ACI WBP LAC
Contact: Javier Martinez
Email: jmartinez@aci-lac.aero
Website: www.aci-lac.aero
ACI WBP NA
Cassandra Lamar
Email: clamar@aci-na.org
Website: www.aci-na.org
Watch Us on YouTube:
www.youtube.com/AirportsCouncilWorld
We encourage members to submit any interesting videos of airports or airport
related events to us, which we will make available on our YouTube Channel.
Contact:
Brent Taylor
Manager, Digital Marketing & Communications
ACI World
btaylor@aci.aero
New from ACI

The ACI Guide to Airport Security
Assessment of Human Factors in Checkpoint Security
Developed to equip airports security

teams with a deeper understanding
of human factors that contribute to
effective passenger screening.
Covers organization structures and
work processes, the technology
component and the interface
between man and machine and
how to optimize the screening
checkpoints working environment.
The ACI Guide to Airport Security

Assessment of Human Factors in Checkpoint Security
Includes leading industry practices

and assists airports benchmark their
strengths and weaknesses.
For more information or for a preview of the document, please visit http://www.aci.aero/Publications/New-Releases
www.aci.aero
+1 514 373 1200
35
For more information on AELP, please contact

37
Rescheduled to 17-19 September 2014
2014
THE
TRINITY
FORUM
17 19 September 2014 | Pullman Bangkok King Power Hotel
The global airport commercial revenues conference
Platinum partners
Organised by
Hosted by
Moodie
Report
The
For registration enquiries please contact events@aci.aero

For sponsorship opportunities please contact Sarah Genest
at Sarah.Genest@TheMoodieReport.com
www.Trinity2014.com
Trinity-ACI-Monthly-Report.indd 1
03/02/2014 10:50
> Airport World 1 2014

Now available online
The magazine of the Airports Council International
In this issue
In the spotlight: Branding
Airports: Moscow Vnukovo
Special report: Security screening
Plus: Airport design, people & UK capacity crunch
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Airport
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TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS

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The Airport Operations Diploma Programme provides airport professionals with a broad understanding
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with the knowledge to successfully address the operational and business needs of 21st century airports.
Programme Structure
The Programme consists of three self-paced online courses:
Airside Operations Terminal and Landside Operations Airport Business Operations
Candidates must successfully complete all three online courses within a three-year time frame.
To register for the Airport Operations Diploma Programme visit www.olc.aero or contact enrolments@olc.aero
For more information on ACI Global Training visit www.aci.aero/training or contact training@aci.aero
39
ACI_EconRegs_ACIMonthlyReport_8-21.pdf
8/21/13
8:51 AM
The ACI Guide to

Airport Economic Regulation
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AVA I L A B L E F O R P U R C H A S E N O W
A guide to help airports understand models, criteria and best
practices in the implementation of economic regulation as
they relate to an airports vision and objectives.
Call +1 514 373 1200 to place your order now

For more information or to purchase your copy, visit www.aci.aero/publications/new-releases
41
2014
Events On Approach
JANUARY 12 14
Risk Management Conference
West Palm Beach Marriott West Palm Beach, FL
JANUARY 26 28
Air Service Data Seminar
Hyatt Regency Albuquerque Albuquerque, NM
FEBRUARY 5 7
CEO Forum & Winter Board of Directors

Meeting (Invite Only)
The Westin La Paloma Tuscon, AZ
MARCH 26 27
ACI-NA / AAAE Washington Legislative

Conference
Hyatt Regency Capitol Hill Washington, DC
MARCH 29 APRIL 1
Air Cargo Conference
Orlando Marriott World Center Orlando, FL
APRIL 7 9
Airport Economics & Human Capital

Conference
Westin Galleria Dallas Dallas, TX
APRIL 7 9
Legal Affairs Spring Conference
APRIL 14 17
Environmental Affairs Conference

Hilton Baltimore Baltimore, MD
APRIL 14 17
Public Safety & Security Spring Conference

APRIL 21 24
Operations & Technical Affairs Conference

Hilton Montral Bonaventure Montral, QC
JUNE 8 10
Airport Board & Commissioners Conference

The Lodge at Whitefish Lake Whitefish, MT
JUNE 23 26
Marketing & Communications and JumpStart

Air Service Development Program
Edmonton, AB
JUNE 23 26
Small Airports Conference in conjunction with the

JumpStart Air Service Development Program
Edmonton, AB
SEPTEMBER 7 10
Annual Conference & Exhibition
Georgia International Convention Center Atlanta, GA
Westin Galleria Dallas Dallas, TX
APRIL 14 17
Business Information Technology

Conference
DECEMBER 5 6
International Aviation Issues Seminar

Mayflower Renaissance Washington, DC
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A COMPREHENSIVE ANALYSIS OF TRENDS AND DATA IN AIRPORT TRAFFIC
Over 1500 Airports More than 150 Countries
SEVENTH edition | November 2009

Airports Council International, Geneva | PO Box 16, Geneva Airport, 1215, Geneva, Switzerland
aci@aci.aero | www.aci.aero
COVERAGE OF DETAILED AIRPORT TRAFFIC STATISTICS, THEMATIC AREAS INCLUDING

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ACI World Report April 2014

Message from Angela Gittens

to the ACI Asia-Pacific/World Annual General

Assembly (WAGA) Conference & Exhibition,

There are numerous challenges to running an

taking place 2628 May in Seoul, Korea,

airport, but the question of what passengers

where they will be honoured at a special

value most should remain high in the minds

induction ceremony. In fact, our Roll of

of airport operators. ACIs Airport Service

Excellence inductees will feel right at home

Quality (ASQ) Surveythe results of which

at WAGA, the overarching theme of which is

were announced in last months World

Serving the customer and the community.

Reportprovides airports with data to answer

Well hear from air transport chief executives,

to benchmark their progress against other

industry leaders and industry professionals

airports on the road to customer service

from around the world speak on topics such

as customer service, airport charges and

ACI has this month announced six inductees

the face of challenges, facilitating growth

into the 2014 Director Generals Roll of

and maximizing revenues from air cargo.

Excellence. They are now part of a group

The first session of the event concentrates

of just 21 airports that have proven their

on the art of leadership, and we will have

commitment to customer service by ranking

four experts on the topic weighing in with

in the top five by size or region on the ASQ

their insights: James Cherry, President and

Survey on at least five different occasions

Chief Executive Officer at Aroports de

Montral; Shashank Nigam, Chief Executive

Id like to congratulate Cairo International

Abdul Majid, President of ACI Asia-Pacific

Airport; Sangster International Airport; Dubai

and Managing Director of Malaysia Airports

International Airport; Keflavik International

Holdings Berhad; and George Uriesi, former

Airport; Hyderabad Rajiv Gandhi International

Managing Director of the Federal Airports

Airport; and Taiwan Taoyuan International

Airport for their sustained pledge to improve

Just ahead of the conference, on Monday,

helping to grow the ASQ Surveys reputation

26 May, weve organized the ACI World

as a world-class benchmarking programme.

Human Resources Forum and the ACI Safety

Im looking forward to welcoming

Symposium, both of which effectively

representatives from each of these airports

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