1.

ExploringhearttoolstoelevateourIApracticeYvonneShek|@ysheksterSept26EuroIA2014
2.LetmeintroducemyselfAndalsoadisclaimerforthistalk.hyp o crite/hipe,krit/nounapersonwho
indulgesinhypocrisy.synonyms:pretender,dissembler,deceiver,liar,pietist,sanctimoniousperson,
plastersaintMore2
3.Howmanyofushavelonewolfjobs?3
4.ItisofteninthecollaborationthatwefumbleCollaborativeworkisharder.YetitisBETTER.4
5.Ourcommunity&ourbelovedtools5Howdowecollaboratetogetthebestresults?
6.Known&LovedIAtools6Technical&donealoneManagingGroupsA/BTestingPaperPrototype
AffinitydiagramsAlignmentmodelPersonasBackcastingBehaviouralinterviewsProcessFlow
CollaborativeinspectionCaftestSiteMapCollaborativesketchingCardsortStoryboardingDesignthe
boxConceptmodelScenarioDescriptionSwimlanesFiveSketchesTMDesignpatternTaskAnalysisFive
WhysDiarystudyTaxonomyFreeListingEcosystemvisualizationUsabilityTestingParticipatoryDesign
EthnographyUserScenarioRapidFacilitationExperienceMapWebAnalyticsScenarioPlanningGOMS
WireflowSixThinkingHatsHeuristicEvaluationWireframesTouchstoneToursKanoAnalysisWeighted
matrix
7.Known&LovedIAtools7Technical&donealoneManagingGroupsAEIOUMindMapping
BodystormingAffinityDiagrammingPrototypingBusinessOrigamiArtifactAnalysisQuestionnaires&
SurveysCollageCasestudiesShadowingCrowdsourcingCognitivemappingSimulationsDesignCharette
CognitivewalkthroughThematicnetworksDesignWorkshopsCompetitiveanalysisThinkaloudprotocol
GraffitiWallsDiarystudiesUserjourneys/mapsKJTechniqueFlyonthewallobservationWizardofOz
Focusgroups
8.Otheria/ixdhearttools8Ageingempathyexercise,OpenIDEOhttps://openideo.com/challenge/mayo
clinic/ideas/ageingempathyexercise
9.Otheria/ixdhearttools9Loveletter&breakupletterhttp://www.doctordisruption.com/design/design
methods2theloveletterthebreakupletter/
10.10Orthodoxyrightbelief
11.Besidesourtools11Wevetalkedaboutpracticealot...10,000hours
12.12Orthopraxyrightpractice
13.13ThestoryofSisyphusinGreekmythology
14.14Orthokardiarightheart
15.Betweentheheadandtheheart151234
16.16Imaginationandtheheartwins.Everytime.
17.Abitofhistory17Tobeistobeperceived.GeorgeBerkeley(16851753)IthinkthereforeIam.
ReneDescarte(15961650)Assoonasyouhavemadeathought,laughatit.LaoTzu604531BCE
Intheendthesethingsmattermost:Howwelldidyoulove?Howfullydidyoulive?Howdeeplydidyoulet
go?GautamaBuddhac.563or480BCE
18.18hearttoolsdrawingfromtheeast(andsomeblendingwiththewest).Integratingthehead,body,
andheart.
19.AquickcomparisonbetweenEasternvs.Westernthoughtandvalues19WesternEasternIndividual
Universal/communalAccumulationofknowledgeSoulandintellectSeparatepartsofthewhole
InterrelatedandonenessMasterandcontrolrealityHarmonyandunifiedLifeisaservice(toGod,

business,money,community,country)LifeisajourneyanddiscoveryOuterworlddependentInnerworld
dependentTruthneedstobeproved,throughanalysisTruthisgiven,doesnotneedtobeprovedthrough
meditationEthicsVirtueLinearCyclicalChristianity,rational,scientific,logicschools,Greek&Roman
philosophy,aetheismBuddhism,Confucianism,Hinduism,yoga,taoism,zenHead+body+soulHeadwith
bodywithsoul
20.Thediscombobulationinwesternthinking20FloatingHeadSculpturebySophieCaveKelvingrove
ArtGalleryandMuseuminGlasgow,Scotland.
21.=HarmonizedselvesWhatdoesittake?21MeditateTimeManagementSleep&NutritionExercise
RightbreathingClearThinking&Harmonystressstressstressstressstressstressstressstressstress
stress
22.=221.Meditation2.Mentalwalkthroughs3.Creativevisualization4.PQreps
23.231.MeditationLeavingthistotheexpertsMeditationYogaMeditativeprayer
24.24Whentousethistool1.Survivingintensemeetings2.Workshops3.Anysettingwheren>12.
Mentalwalkthroughs
25.Whyisthementalwalkthroughanimportanttool?25Ivelearnedthatpeoplewillforgetwhatyousaid,
peoplewillforgetwhatyoudid,butpeoplewillneverforgethowyoumadethemfeel.MayaAngelou
26.3.Creativevisualization26Ifyoufindyourselfworriedorpuzzledaboutanything,orfeeling
discouragedorfrustratedaboutaproblem,askyourselfifthereisawayyoucouldusecreative
visualizationtohelpyou.Fromacreativehabitofusingitateveryappropriatemoment.ShaktiGawain
27.Creativevisualization271.Setyourgoal2.Createaclearideaorpicture3.Focusonitoften4.Giveit
positiveenergy*Worksonlyforgood
28.Weknowallaboutdoingandhaving.Thisisnotaboutthat.Focusmoreonbeingandbecoming.28
beingdoinghaving
29.Yourmostwickedproblem(creativevisualizationdemo)29Affirmations:1.Inthepresent2.Inthe
mostpositiveway3.Keepitsimple4.Hastoberightforyou5.Createsomethingnewandfresh6.Dont
contradictyourfeelingsorself7.Believeit8.(Added)Stopbeinggoalorientedandfocusonbeingor
becoming.
30.ChamineShirzadauthorof:PositiveIntelligence:WhyOnly20%ofteamsandindividualsachievetheir
truepotential(andhowyoucanachieveyours)30PositiveIntelligence&PQreps
31.31Toillustrate,whenyourmindtellsyouthatyoushoulddoyourverybesttopreparefor
tomorrowsimportantmeeting,itisactingasyourfriend.Whenitwakesyouupat3amanxiousaboutthe
meetingandracinginaloopforthehundredthtimeaboutthemanyconsequencesoffailing,itisactingas
yourenemyitissimplygeneratinganxietyandsufferingwithoutanyredeemingvalue.Nofriendwoulddo
that.ChamineShirzadPositiveIntelligence&PQreps
32.32YourSaboteursJudge*SticklerPleaserHyperAchieverVictimHyperRational
HyperVigilantRestlessControllerAvoiderTheroleofstressinallofthis
33.33YourSageThedeeperandwiserpartofyou.Ithasgreatpowers1.Toempathizewithyourself
andothers2.Toexplorewithgreatcuriosityandanopenmind3.Toinnovateandcreatenew
perspectives4.Tonavigateandchooseapaththatalignswithyourvalues5.Toactivateandtakedecisive
actionwithoutthedistress,interference,ordistractionsoftheSaboteurs
34.34TheSagesperspectiveisaboutacceptingwhatis,ratherthandenying,rejecting,orresenting

whatis.Itacceptseveryoutcomeandcircumstanceasagiftandopportunity.Every.
35.35EveninasalessituationInordertogetthesale,youneedtoletgoofneedingtomakethesale.In
ordertogettheresultthatmakesyouhappy,youhavetoletgoofyourconcernforyourownhappiness
duringthesaleprocess.Youneedtobecompletelyfocusedontheotherperson,notasasalestechnique,
buttrulyinyourheart.ChamineShirzad
36.361.WeakenSaboteurs2.StrengthenSage3.StrengthenPQBrain
37.37WhatisaPQrep?ShiftingattentiontothephysicalHowtoremember:HavingabreakBetween
tasksSaboteursInfusePQrepsinto:DailyroutinesPhysicalexerciseEatingListeningtomusic
PlayingsportsBeingwithlovedones
38.38Whynotfakeittillyoumakeit?Becauseitdoesntwork.KattyKay&ClaireShipman
39.39Thinkless.Takeaction.Beauthentic.KattyKay&ClaireShipman,authorsofTheConfidence
Code
40.401.Meditation2.Mentalwalkthroughs3.Creativevisualization4.PQrepsSynergize&Socialize
41.41PQrepswhenyouwakeup,brushyourteeth,eatyourfirstmealCreativevisualizationforyour
dayPQrepsatthegymMentalwalkthroughofwhatsaheadPQrepsforeverybreaththroughoutthe
dayNeutralizeSaboteurs!BoosttheSage!MeditateCreativelyvisualizeyourfutureMental
walkthroughsduringworkCreativelyvisualizeyou,yourteam,yourfamily,yourfutureBettermanaged
resources:empathy,exploration,innovation,navigation,andactivation.MeditateTimeManagementSleep
&NutritionExerciseRightbreathingClearThinking&Harmony
42.42TheantiSisyphussolutionAsocializedheart
43.43NotthatIhavealreadyattained,oramalreadyperfectedbutIpressononethingIdo,forgetting
thosethingswhicharebehindandreachingforwardtothosethingswhichareahead,Ipresstowardthe
goalSt.PaultheApostle
44.44ReferencesMainsources:1.PositiveIntelligence:WhyOnly20%ofteamsandindividualsachieve
theirtruepotential(andhowyoucanachieveyours).ChamineShirzad.2.CreativeVisualizationUsethe
powerofyourimaginationtocreatewhatyouwantinyourlife.ShaktiGawain.Secondarysources:4.
CompassionandMeditation:ThespiritualdynamicbetweenBuddhismandChristianity.JeanYvesLeloup.
5.TheConfidenceCode:Thescienceandartofselfassurancewhatwomenshouldknow.KattyKay&
ClaireShipman.6.UniversalMethodsofDesign,BellaMartin&BruceHanington,2012.7.
nform.com/cards(uxmethodscards)8.TheHealingCode.AlexanderLoydandBenJohnson.
45.Thankyou45YvonneShek/@yshekster