Job Title

IT Assistant

Directorate or Region

Middle east and

North Africa

Department/Country

Business Support
Services/Morocco

Location of post

Casablanca

Pay Band/Grade

Grade J - part time

Reports to

IT Officer

Duration of job

1 Year Fixed term

Purpose of job :

To ensure the IT system and practices in Morocco meet operational needs, corporate standards
and service level agreements;
To support British Council IT operations in Morocco and make a key contribution to ensuring and
maintaining high standards in the areas specifically accountable for;
To assist the IT officer in providing assurance to the internal and external customer base.

Context and environment

British Council Morocco is part of the Middle east and north Africa region. In Morocco we operate in our
teaching centres in Casablanca, Rabat and Tangier. The IT Department is represented by the IT officer.
The post holder will be part of the Business Support Services Morocco team. The aim of this team is to
provide support to staff and ensure compliance in the areas of Finance, Admin, Human Resources and
Information Technology.
The BSS team is managed by the Business Support Services Manager, who also holds current
management responsibilities for the Finance Manager, HR Manager, two Administrative Officers (in Rabat
and Casablanca) and IT officer. These Administrative Officers, have a specific set of responsibilities and
accountabilities, including line management of supporting staff (handyman, office assistant/ messenger,
and cleaner).
The IT assistant role will be assisting the IT Officer for the delivery for IT services for Casablanca office &
will report directly to the IT Officer.

Accountabilities

To ensure the IT equipment maintenance of Casablanca British Council office. To ensure effective
and efficient co-ordination between customers and GSD.
To assist with the installation of new hardware build.

Responsibilities and Main duties

The job holder contributes to the problem solving; IT issues preventing and informs the IT Officer on
general IT matters within the field in line with Equal opportunities and diversity , Child Protection and
other overarching corporate policies:
Help desk;

IT maintenance;
Ensuring Interactive White Board (IWB) are operational for the teaching staff;
Ensuring physical security of all IT equipment;
Local network rewiring (e.g. moving items etc.);
Awareness raising of the use and application of relevant software (e.g. the standard software
used by the organisation);
Raising Purchase orders related to IT stuff;

Assisting the IT officer for all technical and physical stuff.

Compliance

Supports the IT Officer to make sure that the Councils IT policies and standards in relevant areas
(e.g. Data Protection; Audit compliance, Standards on the use of Council IT systems and
equipment etc.);

Assists with the repair and disposal of computer equipment and storage of spares in line with
Council standards;

Assists with IT reviews as scheduled by the Regional Hub.

Key relationships (include internal and external)

All operational teams, particularly those team members who require IT support.
Global Services and Global Service desk team.
Good customer service is essential to the role.

Other important features or requirements of the job

(e.g. travel, unsocial/evening hours, restrictions on employment etc)
Visits to Rabat Office will be a part of the job and that can be adjusted depending on situations.
Please
specify
any
passport/visa
and/or
nationality requirement.
Please indicate if any security
or legal checks are required
for this role.

Applicants must have the right to work in Morocco

Police record check

Person Specification
Essential
Behaviours

Being accountable (Essential)

Delivering my best work in order to
meet my commitments.
Making it happen: (essential)
Delivering clear results for the
British Council.
Working together: (essential)
Establishing a genuinely common
goal with others
Creating shared purpose:
(essential)
Communicating an engaging
picture of how we can work
together
Shaping the future (essential)
Essential: Looking for ways in
which we can do things better
Connecting with others:

Desirable

Assessment
stage
Interview

(essential)
Making regular opportunities to
understand others better
Skills
and
Knowledge

Computer skills L3
Strong skills in MS
office Outlook, using
Word, Excel, databases,
PowerPoint
Good understanding
of PC hardware

Experience

1 Year experience

Qualifications

Certificate and relevant

diploma in IT

Shortlisting

Language
requirement

Good level of Arabic, French

and English

Shortlisting
interview

Submitted by

Nabil Rhaouate/Mohamad Daifi

Communication
skills.
Proficiency in the use
of system tools.

Short listing and

interview

Internships in IT

Short listing and

interview

Date

29.10.2014

and