32 TOPDESK MAGAZINE - MARCH 2015

tips +tricks
Better services overview in the Self Service
Desk with the Service Catalogue

Hiding shortcuts in the Self Service Desk

The Service Catalogue gives an overview of all supplied

search field and the shortcuts in the Self Service Desk. This

services and products for Self Service Desk users. You can

makes sure that there is enough space for page content like

easily add additional information for each service, such as

the Reservations planner.

From TOPdesk version 5.5 onwards it is possible to hide the

terms of delivery or potential costs. You can also link services

to forms with which the user can directly order the service, or

In order to hide shortcuts in the Self Service Desk click the

ask a question about it.

button Hide menu located straight above the search field.

How do you publish a service in the Service Catalogue?

1. Go to the Service card.
2. Click the Publish tab.
3. Tick Publish in Service Catalogue.
> The service is now available in the Service Catalogue.
On the Publish tab you can also:
Link Form Designer forms.
Indicate the target groups that may see the service.
Define the terms of delivery.
How can you indicate the service costs?
1. Go to the Service card.
2. Click the General tab.
3. Tick Available for Reservations Management.
4. Go to the Reservations Management tab and add the costs
in the Processing block.
Please note: the Contract Management and SLM module is
required to use the Service Catalogue. We also recommend
using the Form Designer and the Reservations Management
module.

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