Q M S Plan 2009

Quality Management System Plan for year 2009

2009 Quality Objectives

O Approved & Controlled Copy

Content
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 Q M S Plan 2009

1 Introduction....................................................................3
2 Quality Policy and Objectives...........................................4
3 Planning.........................................................................4
3.1 Quality Planning.................................................................4
4 Documentation Update....................................................5
5 Responsibility and Authority............................................5
5.1 Organization structure........................................................5
5.2 Management Representative...............................................5
6 Management Review........................................................5
7 Resource Management.....................................................5
7.1 Provision of Resources........................................................5
7.2 Infrastructure.....................................................................5
7.3 Work Environment..............................................................6
8 Customer Satisfaction......................................................6
9 Internal Quality Audit......................................................6
10 Analysis of Data and Continual Improvements...................6
11 Corrective and Preventive Actions....................................6
QMS Implementation Calendar 2009 – Action Plan...................7
Internal Quality Audit Plan 2009............................................8

Introduction
THE COMPANY has in place Quality Management System that provides a framework
& direction on quality management throughout the Quality Manual & Procedures.
Quality Management System, in this sense, is to be incorporated into the overall

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 Q M S Plan 2009
organization. Each and Every Department has a part to play in ensuring Quality
throughout THE COMPANY.
Founded on the following principles of Quality Management System, application of
the Quality Manual, the Quality Procedures and Work Instructions greatly benefits
the customers and stake-holders of THE COMPANY.
Principles and Benefits of QMS at THE COMPANY
Customer Assure conformance to defined
customer requirements. Ensure
Focused effective response to customer
feedback
Organization
Leadership Set and deploy policy and verifiable
objectives, provide resources and
establish an environment for Quality
Involvement of Establish competency levels, train
People and qualify personnel. Provide clear
authority and responsibility
Process Establish, control and maintain
Approach documented processes
System Establish and maintain a suitable
Approach-to and effective documented Quality
Management Management System.
Continual Through management review,
Improvement internal / external audits and
corrective / preventive actions,
continually improve the
effectiveness of the Quality
Management System.
Factual Management decisions and actions
Approach-to on the Quality Management
Decision Systems are based on the analysis
of factual data and information
Making gained from reports on audits,
corrective action, nonconforming
Understand current and future customer
needs and expectations. Address
customer loyalty. Measure customer
satisfaction and act on it.
Establish vision, direction and shared
values. Set challenging goals and
implement strategies to achieve them.
Coach, facilitate, and empower people.
Create personal ownership of the
organization’s goals, by using its
people’s knowledge and experience, and
through education achieve involvement
in operational decisions and process
improvement.
Explicitly identify internal/external
customers and suppliers of processes.
Focus on use of resources in process
activities, leading to effective use of
people, equipment, methods and
materials.
Identify a set of processes in the system.
Understand their interdependencies.
Align the processes with the
organizations goals. Measure results
against key objectives.
Set realistic and challenging
improvement goals, provide resources
and give people the tools, opportunities
and encouragement to contribute to
continual improvement of processes.
Decisions and actions are based on the
analysis of data information to maximize
productivity and to minimize waste and
rework. Effort is placed minimizing cost,
improving performance and market
share through the use of suitable tools
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 Q M S Plan 2009

products, customer complaints and and technology.

other resources.

Mutually Adequately define and document Establish strategic alliances or

Beneficial requirements to be met by sub-
Supplier contractors and suppliers/vendors.
Relationships Review and evaluate their
performance to control the supply of
quality products and services.
partnerships, ensuring early involvement
and participation defining the
requirements for joint development and
improvement of products, processes and
systems. Develop mutual trust, respect
and commitment to customer
satisfaction and continual improvement.

Vision & Mission

The vision and the mission of THE COMPANY is to have a consistent and coherent
Quality Management System.

Quality Policy
THE COMPANY Quality Policy Statement is set reviewed and approved by the top
management whereby THE COMPANY will adopt all the contents of the Quality
Policy statement and will hanged on the premises wall.

Objectives
As agreed in 2008 Management Review Meeting that all department heads are to
set their departmental objectives for 2009. Those objectives have to be Qualitative
i.e. measurable and relevant to functions. All Quality Objectives is to forward to the
Q M R for his Q M S records. Each Head of Department should monitor the
objectives he set for his department and provide concrete evidences showing his
actual status versus the planned in his objectives. Data analysis of each department
is vital in this sense to satisfy the surveillance audit. The Q M R will discuss will each
Head of Department the objectives set and will maintain them in the quality
records.

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 Q M S Plan 2009

Planning
Quality Planning

The senior management of THE COMPANY identifies and plans the resources that
are needed to achieve the quality objectives. Outputs from these plans are
documented and should include, where appropriate, the necessary resources, the
continual improvement and processes of the Quality Management System.

Documentation Update

THE COMPANY will start updating QMS documentations for the transition to ISO
9001:2008. This update will start in April 2009 after the awareness training of ISO
9001:2008 scheduled in March 2009.

Responsibility and Authority

Organization structure

THE COMPANY organization chart shows the Company structure and reporting
routes of key personnel with the department head having the responsibility for and
the appropriate authority to manage and control affairs of his department. This
chart is regularly reviewed and updated based on company policies and new
projects

Management Representative
THE COMPANY has appointed Mr. XXXX as Quality Management Representative
(QMR) at the Head Office and a Local Management Representatives (LMRs) in each
compound with delegated responsibilities for ensuring that an ISO 9001:20008
compliant QMS is established, implemented, and maintained; for promoting
awareness of customer requirements throughout the organization; and for ensuring
that the performance of the QMS is reviewed by Top Management for effectiveness,
continuing suitability and the need for improvement.

Management Review

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 Q M S Plan 2009

To ensure that it is adequate and remains effective, a management review

committee will review the Quality Management System least once during 2009.

Resource Management
Provision of Resources

THE COMPANY will ensure that all financial and physical resources that needed to
implement and improve the Quality Management System are provided in timely
manner as and when required during 2009.

Infrastructure
THE COMPANY will ensure that facilities that are needed to execute projects have
been identified, provided and are maintained by the Company. These include
adequate office facilities, communication facilities, transports, tools/equipment etc.

Work Environment
THE COMPANY will ensure that the human and physical factors of the work
environment that are needed to achieve and maintain quality of work have been
identified and are effectively managed by the Company.

Customer Satisfaction
THE COMPANY monitors customer satisfaction and/or dissatisfaction as a
measurement of the Quality Management System performance. Customer
satisfaction is reflected by the client’s Key Performance Indicators that assesses
THE COMPANY’s performance based on contract requirements & scope of services.
THE COMPANY have a continuous meeting with clients. Minutes of meeting is
recorded in each and every meeting. The next agenda will be following up on
previous issues, and new line items point.

THE COMPANY sites maintain good working relationship with the customer’s
representatives for feedback including complaints and health & safety issues.

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 Q M S Plan 2009

Internal Quality Audit

Authorized auditors shall carry out internal quality audits to verify the effectiveness
of the quality system and to ensure that actual working methods comply with the
documented procedures.

An audit plan for 2009 is attached with this plan.

Analysis of Data and Continual Improvements

THE COMPANY analyzes relevant data in order to determine the effectiveness and
suitability of the Quality Management System and to highlight any possible
improvements.

For 2009 Data Analysis and improvement program will include:

• Analysis of data relating to quality objectives

• Review of process performance and compatibility with ISO 9001:2008

Corrective and Preventive Actions

Q M R will maintain up-to-date record of corrective actions and preventive actions
for customer complaints, internal quality audits and surveillance audits.

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 Q M S Plan 2009

Q M S Implementation Calendar 2009

Action Plan

Date Activity Responsible Remarks

March 2009 • Q M S Plan • QMR

• Revision of Documents for • QMR
ISO 2008 • QMR
• Revision of Quality Policy • QMR/HO
• Setting the Quality Ds
Objectives • QMR/Dr.
• Awareness Training on ISO Consultan
9001:2008 t
• Internal Quality Audit QMR • Dr.
Functions Consulta
• Surveillance Audit nt
• Moody
Int’l

April 2009 • Revision of Operations • QMR/OPS

Documentation Dpt
• Internal Quality Audit • QMR
Operations Dpt. • QMR
• IQA Project

May 2009 • Revision of HRD • QMR/HR

Documentation D
• Internal Quality Audit HRD • QMR

June 2009 • Revision of CPD • QMR/CP

Documentation D
• IQA CPD • QMR
• Management Review • MRM
Meeting Committe
e

July 2009 • IQA Management • QMR

Responsibility

August 2009 • Nil • Nil

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 Q M S Plan 2009

September • Revision of QMR’s • QMR

2009 Documentation • Dr.
• IQA QMR Functions Consulta
• Surveillance Audit nt
• Moody
Int’l

October 2009 • IQA Project • QMR

November 2009 • IQA Project • QMR

December • Preparation Action/Audit • QMR /

Plan for 2010 HODs