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8 SR4
Release Notes
Copyright notice
2011, 2013 Genetec Inc. All rights reserved.
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All specifications are subject to change without notice.
Document information
Document title: Omnicast 4.8 SR4 Release Notes
Document number: EN.100.001-V4.8.C4.(1)
Document update date: May 31, 2013
You can send your comments, corrections, and suggestions about this guide to
documentation@genetec.com.
ii
Product documentation
Omnicast includes the following documentation:
Omnicast Release Notes. Describes the Omnicast release in detail, including new features, fixed issues,
and known issues.
Omnicast Installation and Upgrade Guide. Describes the prerequisites for installing Omnicast and provides instructions for installing and upgrading Omnicast on your system.
Omnicast Administrator Guide. Provides all the instructions and conceptual information youll need to
set up, configure, and administer your Omnicast system.
Omnicast Live Viewer User Guide. The Live Viewer is the control and monitoring center of your entire
security system. This manual teaches you how to perform your every day monitoring functions.
Omnicast Archive Player User Guide. The Archive Player is Omnicasts investigative tool. This manual
explains how to perform intelligent archive database queries based on date, time, camera, event type,
motion, complex metadata tags, bookmarks, and past alarms.
Omnicast Video Unit Configuration Guide. Provides the pre-configuration instructions for integrating
video units into Omnicast, and any configuration steps required for some video unit features to work.
Omnicast Portable Archive Player User Guide. Explains how to use the Portable Archive Player to view
exported video files.
Product DVD. The documentation is available on the product DVD in the Documentation folder. Release
notes and installation guides include a direct link to the latest version of the document.
Genetec Technical Assistance Portal (GTAP). The latest version of the documentation is available from
GTAP. Note, youll need a username and password to log on to GTAP.
Online help. Omnicast client applications include online help, which explain how the product works and
provide instructions on how to use the product features. To access the online help, click Help or press F1
in the different client applications.
iii
Technical support
Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best
technical support services available. As a Genetec customer, you have access to the Genetec Technical
Assistance Portal (GTAP), where you can find information and search for answers to your product questions.
Genetec Technical Assistance Portal (GTAP). GTAP is a support website that provides in-depth support
information, such as FAQs, knowledge base articles, user guides, supported device lists, training videos,
product tools, and much more.
Prior to contacting GTAC or opening a support case, it is important to look at this website for potential
fixes, workarounds, or known issues. You can log in to GTAP or sign up at https://gtap.genetec.com.
Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you can open a
support case online at https://gtap.genetec.com. For GTAC's contact information in your region see the
Contact page at https://gtap.genetec.com.
NOTE Before contacting GTAC, please have your System ID (available from the About button in your client application) and your SMA contract number (if applicable) ready.
Licensing.
If you require a demo license or have questions regarding pricing, please contact Genetec Sales at
sales@genetec.com, or call 1-866-684-8006 (option #2).
For issues with license content or part numbers, or concerns about an order, please contact Genetec
Customer Service at customerservice@genetec.com, or call 1-866-684-8006 (option #3).
Additional resources
If you require additional resources other than the Genetec Technical Assistance Center, the following is
available to you:
GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff to communicate with each other and discuss a variety of topics, ranging from technical questions to technology
tips. You can log in or sign up at https://gtapforum.genetec.com.
Technical training. In a professional classroom environment or from the convenience of your own office,
our qualified trainers can guide you through system design, installation, operation, and troubleshooting.
Technical training services are offered for all products and for customers with a varied level of technical
experience, and can be customized to meet your specific needs and objectives. For more information, go
to http://www.genetec.com/English/Support/Training.
iv
Contents
Product documentation .
. iii
Technical support .
. iv
Arecont enhancements .
Axis enhancements.
Basler enhancements
Bosch enhancements
Panasonic enhancements .
Sony enhancements
VT protocol
Axis enhancements.
Bosch enhancements
Hikvision enhancements
Panasonic enhancements .
Sony enhancements
9
9
. 10
. 11
. 11
Panasonic enhancements
. 11
. 12
. 12
. 13
Axis enhancements .
. 14
. 14
. 14
. 14
Panasonic enhancements
. 15
. 15
. 15
. 16
. 17
. 17
. 17
. 17
. 17
. 18
. 18
. 18
. 18
. 19
General enhancements .
. 19
Arecont enhancements .
. 19
Axis enhancements .
. 19
Bosch enhancements
. 20
. 20
. 20
. 20
. 20
. 21
. 22
. 23
vi
. 25
. 25
. 25
. 26
. 26
. 27
Known issues .
. 28
. 31
Limitations.
vii
Arecont enhancements
Multicast streaming. Omnicast now supports multicast streaming on Arecont units.
Panoramic cameras must be updated with firmware 65183 or later, and single sensor
cameras must be updated with firmware 65218 or later.
Variable bit rate support. You can now configure a variable bit rate on the Video
Quality tab of the unit for H.264 streams. Please note that setting the variable bit rate to
zero results in an unlimited data rate.
Axis enhancements
Support for Q8721-E and Q8722-E Dual PTZ network cameras. The Q8721-E and
Q8722-E Dual PTZ network cameras are now supported in Omnicast. For more
information about configuring these units, see the Omnicast Video Unit Configuration
Guide.
Basler enhancements
Variable bit rate support. You can now select a variable or constant Bit rate on the
Video Quality tab of the unit in H.264 or MPEG-4.
Bosch enhancements
End of camera tampering event. There is a new End of camera tampering event
available in Omnicast for Bosch units. This event is triggered when the state of the
camera returns to normal after a tampering event. If the camera has multiple tampering
events, the End of camera tampering event is only triggered once all tampering events
are cleared. Additional configuration is required on the Web page of Bosch units to
receive motion detection events in Omnicast. For for more information, see the
Omnicast Video Unit Configuration Guide.
Panasonic enhancements
Support for 360-degree cameras. Omnicast now supports the following Panasonic
360-degree cameras.
WV-SW458
WV-SF438
WV-SF448
WV-SF458
In order to use PTZ commands, additional configuration is required before adding the
unit in Omnicast. For more information, see the Omnicast Video Unit Configuration
Guide.
Sony enhancements
Face detection. A new Face detection event is available in Omnicast to support Face
detection for Sony sixth generation units.
VT protocol
This VT protocol is now available in Omnicast to support the eneo VPT-501 unit.
Axis enhancements
Digital Auto Tracking 1.0 ACAP application. Omnicast now supports receiving
Digital auto tracking started and Digital auto tracking stopped events from the Axis
Digital Auto tracking ACAP (Axis Camera Application Platform) application on Axis
cameras with firmware 5.50 or higher. A new option called Enable Digital Auto Tracking is now available in Config Tool on the Specific settings tab of Axis cameras that
support this feature. The Axis Digital Auto Tracking application needs to be installed
on the Axis camera, and any View Areas need to be enabled on the units Web page
before adding the unit to Omnicast. For more information about installing this application and which units support it, see your Axis documentation. For more information
about configuring View Areas, see Configure multi-view areas in the Axis section of
the Omnicast Video Unit Configuration Guide.
Q7411 video encoder. Omnicast now supports the Axis Q7411 Video encoder with
coaxial cable PTZ control. A new option called Enable Coaxial PTZ is available in
Config Tool on the Specific settings tab of the unit. In order for the PTZ control to
work, a coaxial PTZ driver must be installed on the encoder. For more information on
how to install a PTZ driver, see your Axis documentation.
Bosch enhancements
VideoJet XTC XF H.264 video transcoder. Omnicast now supports the Bosch VideoJet XTC XF H.264 video transcoder for use with Bosch IP cameras that have firmware
5.60 or later. Additional configuration is required on the units Web page before adding
the unit in Omnicast. For more information, see the Omnicast Video Unit Configuration
Guide.
Region of interest. The Bosch Region of Interest feature is now supported by Omnicast. For more information on configuring this feature, and units that support it, please
see your Bosch documentation.
Bosch IVA (Intelligent Video Analysis). Bosch IVA is now supported by Omnicast.
For more details about IVA and which Bosch units support it, please see your Bosch
documentation.
Hikvision enhancements
Omnicast now supports multicast streaming on Hikvision units with firmware 4.0.0 or later.
For the list of models that support firmware 4.0.0, see Tools > Supported Devices on GTAP.
Panasonic enhancements
Edge recording for additional models. Omnicast now supports edge recording for
models with firmware 1.60 or later. For the list of models that support firmware 1.60,
see Tools > Supported Devices on GTAP.
HTTPS support. For added security, Omnicast now supports Hypertext Transfer Protocol Secure (HTTPS) for Panasonic units. HTTPS can be enabled in the User authentication dialog box of the Discovery tool, in the Specific Settings tab for the unit, as
well as in Server Admin. For more information, see Discovery Tool, Adding Video
Units, and Panasonic Extension in the Omnicast Administrator Guide.
Improved PTZ speed handling. PTZ speed handling has been optimized for smoother
transitions between commands.
Sony enhancements
Sixth generation unit support. Omnicast now supports Sony sixth generation units
and the following features with firmware 1.2 or later:
Triple streaming.
Wide dynamic range. A new option called Wide dynamic range is available in Config Tool on the Specific settings tab for units that support it.
Constant bit rate. There is now a Constant bit rate option in the Config Tool Video
Quality tab for units that support it.
H.264 Profile selection. A new Profile drop-down menu is available in the Config
Tool Video Quality tab for sixth generation units that support multiple H.264 profiles. You can choose between Baseline, Main, and High.
Streaming at 60 frames per second. In order to stream at 60 frames per second, additional configuration is required on the units Web page before adding the unit in
Omnicast. For more information, see the Omnicast Video Unit Configuration Guide.
Hardware motion detection. Omnicast now supports hardware motion detection for
fifth and sixth generation units.
For more information on Sony fifth and sixth generation units, see your Sony documentation.
More information in the Archiver logs. The Archiver logs now include more information and the messages have been standardized.
Details column in the Camera list panel. A new Details column is available in the
Camera list panel. This column provides additional information about the trickling status. For more information, see Camera list in the Trickling section of the Omnicast
Administrator Guide.
Axis enhancements
Video Motion Detection 2.1. Omnicast now supports receiving Motion on and
Motion off events from the Axis Video Motion Detection (VMD) 2.1 application on
Axis cameras with firmware 5.40 or higher. The Video Motion Detection 2.1 application needs to be installed on the Axis unit, and motion detection zones must be configured on the units Web page before adding the unit to Omnicast. For more information,
see the Axis Video Motion Detection 2.1 Users Guide.
Axis remote focus and zoom. Omnicast now supports Axis remote focus and zoom.
This feature is available for certain Axis models with fixed lenses, and allows the operator to make focus and zoom adjustments remotely from a computer rather than having
to physically adjust the camera on-site. Remote focus and zoom is automatically
detected by Omnicast, and available as a series of commands in the Live Viewer when
you right-click in the cameras viewing tile. The following commands are available:
Zoom in (fine)
Zoom in
Zoom out
For more information about the Axis remote focus and zoom feature and models that
support it, see your Axis documentation.
10
Axis enhancements
YP 3040 support. Omnicast now supports the Axis YP3040 Pan-Tilt Motor. A new
option called YP3040 Connected is now available in the Specific settings tab of Axis
units that support this feature.
Enable Link-Local Address option. You can now use the Enable Link-Local Address
option in the Specific settings tab to enable/disable the ZeroConf protocol for Axis
units. ZeroConf is a discovery protocol that uses up resources on the camera; it can be
disabled for optimal unit performance.
Maximum bit rate support for VAPIX Version 3 units. A Maximum bit rate slider is
now available in the Config Tool Video Quality tab for all Axis units with firmware 5.0
or later.
Panasonic enhancements
Unit motion detection. Omnicast now supports unit motion detection in H.264,
MPEG-4, and MJPEG for Panasonic units. The following features are supported:
Sensitivity
Motion on threshold
Edge recording and trickling. Omnicast now supports edge recording and trickling
for WV-SW155 cameras that have the latest firmware installed.
11
More details in the Archiver logs. The Archiver logs now include more information
for troubleshooting purposes.
Refresh button on the Video Trickling tab. Click this button to update information
about the trickling process for cameras in the Camera list. For example, you can click
the Refresh button to get an updated Status of the trickling. For more information, see
Camera list in the Trickling section of the Omnicast Administrator Guide
12
13
IVA compatibility
IVA valid license
Firmware 5.50 or later
For more information about configuring this feature, see the documentation for your Bosch
IVA unit.
14
Panasonic enhancements
PelcoD-Zoom only protocol. This protocol is now available in Omnicast to support
the Panasonic WV-CZ392 analog camera.
Cropping function. Omnicast now supports the cropping function available on the
following Panasonic units:
WV-SP508
WV-SP509
WV-SW558
WV-SW558
The Panasonic cropping feature must be configured on the units Web page. For more
information, see your Panasonic units documentation
15
16
17
Omnicast.
Firmware 2.2.5.273.99788 is now supported with Verint S1808 and S1816 encoders in
Omnicast.
18
General enhancements
H.264 CABAC streaming. Software motion detection is now supported using H.264
CABAC streaming.
H.264 motion detection enhancements. H.264 video streaming has been enhanced
(for example, H.264 streams now support main and high video profiles, interlaced
video, lossless video, and 8x8/4x4 block-size transform coding). To take advantage of
these enhancements, you need to reconfigure the advanced motion detection settings
for H.264 units already on your system if you are upgrading to Omnicast 4.8 SR1. For
more information about how to configure the advanced motion detection settings, see
Advanced H.264 Motion Detection in the Omnicast Administrator Guide.
Arecont enhancements
New exposure settings. There are new exposure settings available for Arecont cameras
in the Config Tool: Sharpness, exposure reference, illumination mode, blue, red, day/
night settings, and low light modes.
Flicker control. The flicker control option is now supported for Arecont units, which
prevents flicker caused by lightning power line frequency.
Image rotation. Arecont camera orientation can now be changed in Config Tool.
For more information about configuring these Arecont unit and camera settings, see the
Omnicast Video Unit Configuration Guide.
Axis enhancements
Profile selection. Axis H.264 cameras now support main and baseline profile selection.
For more information, see the Omnicast Video Unit Configuration Guide.
genetec.com | Omnicast 4.8 SR4 Release Notes
EN.100.001-V4.8.C4.(1)
19
Edge storage 2.0 support. The edge storage 2.0 feature is now supported on Axis units
with firmware 5.40.4 and later.
Video quality and resolution enhancements. In Video Quality tab of the Config Tool,
the default resolution for Axis H.264 cameras was changed to 2560x1920, and the
default video quality was changed to 70%.
Bosch enhancements
Firmware 5.0 support. Bosch firmware 5.0 is now supported in Omnicast.
AAC audio support. The AAC audio format is now supported on Bosch units with
firmware 5.0 and later.
VRM version 2.2. Bosch VRM version 2.2 is now supported in Omnicast.
Maximum bit rate value increased. In the Video Quality tab of Config Tool, the maximum bit rate slider value for Bosch cameras was changed to 10, 000 kbps.
20
21
Video unit configuration. Some of the supported video units require additional configuration before they can be added in Omnicast, or for their unit features to work in
Omnicast. For more information about these configuration steps, see the Omnicast
Video Unit Configuration Guide. Click here for the most recent version of this document.
22
Manufacturer
Description
101200
ACTi
113347
ACTi
102175
Bosch
45801
All
There may be a time delay when receiving data from a devices serial port.
100636
All
Cannot perform PTZ control with FLIR Sensors Manager software due to
Archiver constantly polling for PTZ position.
102376
All
Archiver leaks memory when the connection to a unit is not stable (wireless).
102465
All
Failover Archiver cannot delete a video file that is older than the set retention
period.
102955
All
103694
All
114185
All
100578
American
Dynamics
109668
Bosch
Image is duplicated when playing back archived files from Bosch MPEG-4
cameras.
23
Issue
Manufacturer
Description
109416
Bosch
100370
Interlogix
GE DVMre: When playing back exported video from Security Desk in the
Archive Player, the timestamps are not correct.
89404
Panasonic
101638
Panasonic
103066
Pelco
Pelco units do not come back online on the main Archiver after a failover.
103135
Samsung
SPE-100 and SPE-400 encoders: Cannot add these units in Config Tool.
24
Manufacturer
Description
59787
Axis
With firmware 5.40.X, the following functions might not work: camera
tampering, audio alarms, signal lost/recovered events, and cross-line
detection.
70429
Bosch
VJT-X40 XF-E, VJT-X20 XF-E: In the Config Tool, setting the Video Quality
to High or Medium-High does not apply the correct frame rates.
71633
Sony
SNC-CH220: Some of the resolutions listed in the Video data format menu of
Config Tool may not be supported by the unit. Therefore, the resolution
displayed in the Live video window may be different.
Manufacturer
Description
64572
All
When viewing playback video with audio from G64 files in the Archive
Player, the video and audio may not be synchronized.
63013
All
When viewing playback H.264 or MPEG-4 video from G64 files queried from
the Archive Player File Browser, the video may become corrupted.
61863
Axis
25
Manufacturer
Description
70985
ATEME
VSS-441-R4TE: With the secondary H.264 video stream, you can only use
Unicast UDP connection type.
68049
Axis
77247
Bosch
NDN-921: The Line out setting on the units Web page is automatically set to
53 when the unit or the Archiver reboots.
77258
Bosch
Autodome Easy II IP: Digital inputs do not work properly in the Archiver.
Manufacturer
Description
28938
Bosch
Autodome 300 H.264, VIP X1 XF: When the video unit is streaming in H.264
at its highest resolution (4CIF) and frame rate (30 fps), key frame-related
functions (such as still alarms, high-speed playback, and key frame recording)
do not work.
26
Manufacturer
Description
60872
Panasonic
52039
Sony
45984
Vivotek
(ONVIF)
VS8102: When viewing live video in the Config Tool, there may be a slight
delay before the video starts.
46021
Vivotek
(ONVIF)
46051
Vivotek
(ONVIF)
27
Known issues
Known issues
Omnicast 4.8 SR4 includes the following known video unit hardware issues.This list is
categorized by manufacturer and/or extension.
Issue
Manufacturer
Description
45334
ACTi
ACM1100: Setting the Hue option in the cameras Attributes tab in Config
Tool has no effect on the unit.
45681
ACTi
51548
ACTi
Supported frame rates for ACTi units depend on the unit capabilities and
settings. As a result, ACTi units might not follow the requested frame rate if
the value set in Omnicast is not supported by the unit using its current
settings.
45736
Axis
When using a P7701 decoder, any changes you make to the Video quality
settings in the Config Tool will not be reflected on your viewing monitor.
45757
Axis
P7701: The decoder may not use the compression format that was specified in
the Config tool for the connection to the Archiver.
59799
Axis
M7014, P7214: In the Live Viewer, Signal lost camera events do not display
the correct camera source.
63664
Axis
P7214: Audio alarm events sent from audio input 2 are not received in
Omnicast.
55160
Canon (ONVIF)
55427
Canon (ONVIF)
45715
Checkpoint
Checkpoint Clarity PTZ: The PTZ commands may continue to work after you
release your mouse button or keyboard keys.
51020
IQinVision
51169
IQinVision
45638
JVC
On JVC VN-685U units, a PTZ preset cannot be saved when using the unit's
digital zoom.
45840
OTN
28
Known issues
Issue
Manufacturer
Description
45841
OTN
67002
Panasonic
46073
Samsung
(ONVIF)
46076
Samsung
(ONVIF)
46081
Samsung
(ONVIF)
45886
Sanyo (ONVIF)
When the multicast UDP connection is selected, units do not stream audio to
the correct multicast IP and port.
45896
Sanyo (ONVIF)
45887
Sanyo (ONVIF)
45889
Sanyo (ONVIF)
97374
Sony
100367
Sony
100598
Sony
Sony 5th and 6th Generation: Multicast and Unicast TCP connection types
are not supported for MJPEG streams.
Workaround: Use Unicast TCP for MJPEG streams.
45965
Vivotek
(ONVIF)
IP8161: You cannot add IP8161 units using a username and password. As a
workaround, disable the authentication from the units Web page.
45975
Vivotek
(ONVIF)
IP8161, VS8102: The Subnet mask displayed in the Config Tool is not valid.
45976
Vivotek
(ONVIF)
IP8161, VS8102: Changing the state of output pins (open/close) has no effect.
45978
Vivotek
(ONVIF)
45982
Vivotek
(ONVIF)
29
Known issues
Issue
Manufacturer
Description
45983
Vivotek
(ONVIF)
45987
Vivotek
(ONVIF)
45989
Vivotek
(ONVIF)
45993
Vivotek
(ONVIF)
46006
Vivotek
(ONVIF)
46023
Vivotek
(ONVIF)
IP8161, VS8102: When running the guard tour in multicast, unit lost and unit
discovered events may occur.
72287
Vivotek
(ONVIF)
30
Limitations
Limitations
Omnicast 4.8 SR4 includes the following known video unit hardware limitations. This list is
categorized by manufacturer and/or extension.
Issue
Manufacturer
Description
49289
All
On the Archiving tab of Server Admin, the Archiving network storage folder
may cause errors if it contains a subfolder. For example:
\\server\\share\\subfolder\\VideoArchives. The Disk field has to point to root
shared folder (server\\share).
Workaround: When you add a network location for archive storage, add the
root share folder (\\server\\share) and then enter the subfolder path (subfolder\VideoArchives) in the Disk base path field.
76956
All
If you fast forward while playing back archived video that contains audio, the
timeline may freeze.
Workaround: Disable the audio to fast forward during playback.
92592
All
In a dual display setup, the Minimize, Maximize, and Close buttons do not
work correctly on the extended display for client applications (Live Viewer,
Config Tool, and Archive Player).
Workaround: Set your Windows theme to Windows Classic using the Personalization tab of the Windows Control Panel.
95642
All
For units that support HTTPS, the default HTTPS port number in Omnicast
is 443, it cannot be changed.
1396
ACTi
ACTi CAM65xx/66xx: Some Pelco D and Pelco P commands are not working
(ex. Menu, Flip and Record Patterns).
24665
ACTi
Unit motion detection is too sensitive when using small detection zones.
29414
ACTi
73221
ACTi
ACM and TCM models: Motion off threshold is not supported. Therefore,
changing the Motion off threshold setting in the Motion Detection tab of
the Config tool will have no effect.
71997
ACTi
KCM and TCM models: These units do not support using a multicast IP
address outside the range of 224.5.0.1 to 239.255.255.255.
24678
American
Dynamics
MPEG-4 streaming over HTTP is not supported for the IP MiniDome and the
IP Box Camera.
79971
American
Dynamics
Illustra series: Changing the Video data format restarts both video streams
and there is a 35 second delay before streaming resumes in Live Viewer. As a
result, Boost quality is not supported, and Video quality settings on a
Generic schedule are affected.
31
Limitations
Issue
Manufacturer
Description
79974
American
Dynamics
79975
American
Dynamics
i600: In the Video Quality tab, the supported Key frame interval is three
times the Frame rate. Therefore, your recorded video may not reflect the Key
frame interval that was specified.
24687
Arecont
24688
Arecont
When using an H.264 stream: Keyframe interval compression settings are not
supported. They are set by the unit.
29423
Arecont
37181
Arecont
Arecont units have larger motion detection grids than the ones used in
Omnicast. As a result, the motion detection zones configured in Omnicast
will be larger on the unit.
37182
Arecont
73836
Arecont
29515
ATEME
29418
ATEME
18639
Axis
18648
Axis
When streaming both MJPEG and MPEG-4 on the AXIS 241Q, the MPEG-4
stops streaming. It is recommended to use either the MJPEG or MPEG-4
encoder, but not both at the same time.
20588
Axis
32
Limitations
Issue
Manufacturer
Description
24734
Axis
The connection type between the Archiver and Axis H.264 cameras with
firmware prior to version 5.20 is limited to unicast.
24735
Axis
24737
Axis
25005
Axis
P7701, 292: Only live video can be viewed. Video sequences, playback
streams, still frame alarms, stream redirection (i.e. multiple-LAN support),
and instant replay are not supported.
26331
Axis
Q740: When the unit is added to a failover Archiver, its serial mode changes
to RS-422.
Workaround: In Config Tool Physical View, select the serial port to configure. Click the Properties tab and in the Mode drop-down list, switch the
video mode to RS-485-2 wire, then click Apply.
26944
Axis
Axis H.264 (firmware 5.20, 5.20.1, and 5.5): Some features based on keyframe
detection are not working properly, such as silent alarms, high speed
playback, and camera switching.
29421
Axis
Axis Multi-view feature: After deleting a view area encoder from Omnicast
and reconnecting to the unit, the view area remains visible in the offline state.
29422
Axis
74719
Axis
Q7424-R: When the unit is added to a failover Archiver, the PTZ controls do
not respond.
Workaround: In Config Tool Physical View, select the serial port to configure. Click the Properties tab and in the Mode drop-down list, switch the
video mode to RS-485-2 wire, then click Apply.
73259
Axis
When the units microphone uses the AAC audio format, the audio is not in
sync with the video in the Live Viewer.
Workaround: In Config Tool Physical View, select the microphone for the
unit. Click the Properties tab and in the Data format drop-down list, select
Mulaw.
88949
Axis
P3384-V/VE: When monitoring the Axis P3384-V and P3384-VE units in the
Live Viewer, the audio may be distorted.
Workaround: In Config Tool Physical View select the units microphone and
click the Properties tab. Lower the Sensitivity slider until the distortion is
gone.
33
Limitations
Issue
Manufacturer
Description
94808
Axis
When streaming video at high resolutions, the video may freeze or you may
see artifacts when there is fast movement in front of the camera. This also may
happen when controlling the PTZ.
100977
Axis
24744
Basler
24746
Basler
1298
Bosch
2013
Bosch
When Bosch units are recording (either locally or on the edge), you cannot
change some of the video configuration settings.
20754
Bosch
Bosch VIP X1600: Switching between M4S mode and M2S mode is not
supported. As a workaround, remove the unit from the Archiver, and add the
unit again.
22552
Bosch
24770
Bosch
When you change a live MPEG-4 stream to H.264 and vice versa using the
Specific Settings tab in the Config Tool, your stream will need to be restarted.
24781
Bosch
Bosch VRM: Omnicast communicates with the first VRM that responds in
the VRM list created in the Bosch extension, and maintains communication
with that VRM even if a higher-priority VRM becomes available.
20481
Bosch
27925
Bosch
29425
Bosch
Bosch HD units have some stream dependencies. For example, video stream 2
is dependent on the configuration of stream 1. For more information, refer to
the manufacturers documentation.
56661
Bosch
57783
Bosch
In the Archive Player, you cannot query a video sequence if the camera is
password-protected.
34
Limitations
Issue
Manufacturer
Description
60090
Bosch
If the Connection type between Unit and Archiver option is set to Best
available in the Analog monitors Network tab, the video may freeze during a
camera sequence transition. Also, the camera sequences may not resume if
they have been paused for more than 15 seconds.
Workaround: From the Connection type between Unit and Archiver dropdown list in the Analog monitor Network tab, select Unicast UDP.
72403
Bosch
Bosch VJT-X40XF-E: The keyframe interval of your recorded video may not
match the keyframe interval that was specified in the Video Quality tab.
84159
Bosch
Bosch Autodome 800 HD: The frame rate of an MJPEG stream may not
match what was set in Omnicast.
96968
Bosch
Bosch VJT-XTCXF: In order to match the frame rate set in Omnicast, the
frame rate of a stream must be at 30 fps before being transcoded. If the
original stream is not at 30 fps, the transcoded frame rate can be determined
using the following calculation:
(Original stream frame rate) x (Frame rate selected in Omnicast) /30=frame
rate.
97513
Bosch
97516
Bosch
When you swap a camera connected to the transcoder, video for the previous
camera will be displayed until you restart the stream. You can restart the
stream by doing one of the following:
Change a Video Quality setting (Bit rate, Frame rate, and so on) in Omnicast and Apply the changes.
Stop recording from the camera and close and reopen all live video windows for that stream.
Restart the transcoder.
94768
Bosch
Dinion NWC-0495: Input alarm events are not reported in the Live Viewer.
Workaround: On the units Web page, select Alarm Settings > Alarm in.
From the Active drop-down menu, select High for the alarm to be triggered
by closing the contact, or Low for the alarm to be triggered by opening the
contact.
95159
Bosch
VIP X1600, NWC-0455: In Config Tool on the Video Quality tab, the H.264
All lines option from the Video data format drop-down menu produces a
Half D1 resolution. For example, 352x480 instead of 704x480.
35
Limitations
Issue
Manufacturer
Description
55145
Canon (ONVIF)
94554
Canon
94590
Canon
VB-H41: When setting a relative position for PTZ coordinates in the Config
Tool Coordinates tab, the resulting coordinates are incremented by half of
what was initially set. For example, if you set 10, the new relative position
coordinates are incremented by 5.
25018
Comtex
When compression settings are changed, the stream must be restarted. You
may also need to remove the unit and add it to the Archiver again.
24790
DigiSensory
84019
FLIR
17628
Hikvision
When using the qcif video data format for an MPEG-4 or H.264 stream on a
DS-2CD892 unit, you may see a band of garbage video at the bottom of your
footage.
17776
Hikvision
You may have problems viewing an H.264 stream on DS-2CD852 and DS2CD892 units.
17881
Hikvision
When using the DS-2CD852MF-E unit, the resolution you see does not match
the resolution that was set.
19230
Hikvision
1894
Interlogix
Video export with audio in ASF with Interlogix MPEG-4 units is not
supported.
6814
Interlogix
15489
Interlogix
Multicast transmission does not work with SymNet and DVMRe units. Units
must be configured in Unicast in order to receive video in Omnicast.
18640
Interlogix
Interlogix: Signal lost and Signal recovered events are not sent by the unit.
24866
Interlogix
24867
Interlogix
24868
Interlogix
Interlogix Camplus IP: unit motion detection can be too sensitive when using
small detection zones.
36
Limitations
Issue
Manufacturer
Description
24869
Interlogix
Interlogix CamPlus IP: WAN port must be used to connect the unit on the
network.
24870
Interlogix
24871
Interlogix
24872
Interlogix
45322
Interlogix
45323
Interlogix
After changing SymNet from encoder to decoder (or vice-versa), it will need
to be rediscovered by all Archivers in a failover setup.
45376
Interlogix
Input pin events are not triggered on SymDec16, SymSafe and SymSafe Pro
units
45383
Interlogix
SymDec4 inputs 2, 3, and 4 do not send a notification event when they are
closed.
24915
IQinVision
Input pins: IQinVision units support I/O notification events for either on
close or on open. You can choose which event will be active using the Config
Tool.
24917
IQinVision
24918
IQinVision
For units that support down sampling, the maximum ratio that can be used is
eight.
24920
IQinVision
IQinVision does not support the insertion of keyframes on-demand for H.264
video streams.
50798
IQinVision
IQD3xx, IQM3xx, IQA3xx, and IQ832x units: When viewing video in H.264
or MJPEG, the frame rate received from the camera may be different than
what was requested.
14003
JVC
When adding the unit on a Failover Archiver, the Video quality settings will
temporarily switch to the default settings.
14074
JVC
When setting the brightness value to a very low value (for example, -80, -100),
the video stream brightness will fluctuate between completely black to normal
clear.
14105
JVC
24898
JVC
You cannot set the HTTP port and IP address settings at the same time.
24900
JVC
24901
JVC
37
Limitations
Issue
Manufacturer
Description
24903
JVC
The JVC Megapixel camera MJPEG and MPEG4 video stream settings are
incompatible when one stream is set to 640x480 and the other to 320x240. For
example, if the MJPEG video stream is set to 640x480 and the MPEG4 video
stream is set to 320x240, then an Invalid configuration in unit event
notification is sent.
14770
Mango DSP
14776
Mango DSP
The Raven M unit may drop frames if you increase the video quality beyond
94 when streaming multiple MJPEG streams with a 4 cif format and a frame
rate of 30 fps.
14787
Mango DSP
Mango units have a default port of 80 and this port cannot be configured.
14938
Mango DSP
15140
Mango DSP
Condor units have a delay of ten to fourteen seconds before sending the
Input Pin closing event.
15767
Mango DSP
For Pegasus M units, setting the contrast values higher than 90 will have no
effect.
15840
Mango DSP
16066
Mango DSP
When using an H.264 stream on a Condor VS-8 unit, the stream will not show
the first time you start it in the Config Tool.
16095
Mango DSP
If mango units are added to more than 2 archivers, some input pin events will
be lost. To support the input pins events on 2 archivers, a special
configuration needs to me made on the 2nd Archiver.
16384
Mango DSP
When changing video attributes such a brightness or hue, your video may
freeze for a few seconds before the changes take effect.
20487
Mango DSP
When working with an MJPEG stream at 30 fps, your video may freeze,
contain blocks, or appear choppy. As a workaround, set the Image quality to
seventy-five percent or lower using the Video quality tab of the Config Tool.
25024
Mango DSP
25028
Mavix
26037
ONVIF
6637
Panasonic
Software motion detection for Panasonic H.264 and MPEG-4 units uses
special metadata. Therefore, the sensitivity button cannot be configured in the
Motion detection tab in Omnicast.
6653
Panasonic
Motion detection stops working for ten seconds after controlling the PTZ.
38
Limitations
Issue
Manufacturer
Description
8791
Panasonic
Panasonic NT304: Four cameras will always appear in Omnicast when adding
the unit, regardless of whether any have been disabled via the units own Web
page.
24987
Panasonic
24995
Panasonic
25029
Panasonic
If you change the aspect ratio or image mode using the units Web page. The
unit must be restarted for Omnicast to retrieve the new settings.
20256
Panasonic
When using a GXE500 encoder, the unit may momentarily go offline after
adjusting the Boost quality settings. To avoid this, ensure that your Video
quality and Boost quality settings do not exceed the units capabilities.
40143
Panasonic
41847
Panasonic
64217
Panasonic
For some Panasonic units, the secondary video stream may be disabled
depending on the image capture mode selected on the units Web page.
66637
Panasonic
72714
Panasonic
72716
Panasonic
80817
Panasonic
80819
Panasonic
80854
Panasonic
82019
Panasonic
Unit motion detection: Even though multiple motion detection zones may be
configured on the unit, only motion events for Zone 1 are displayed in the
Live Viewer.
82874
Panasonic
Panasonic units do not support the MJPEG format for video trickling.
89946
Panasonic
WV-NP502:
39
Limitations
Issue
Manufacturer
Description
2089
Pelco
Pelco 9760 Matrix units can become unstable when using 0 as the input or
output ID.
6295
Pelco
15814
Pelco
When using an OV Ready compliant unit, you may lose any rules you have
created when you change the Video quality settings in the Config Tool.
17019
Pelco
Software motion detection is limited for MPEG-4 units when the key frame
interval is set to a high value.
21564
Pelco
When using firmware later than version 1.3.7, output pins cannot be enabled
on Sarix units.
22137
Pelco
When working with NET5308T encoders, the unit always reports the
maximum amount of output and input pins regardless of what is connected.
Therefore, the number of outputs and inputs reflected in the Config Tool may
not be correct.
22530
Pelco
When using Sarix units, events are not received by the failover Archiver when
the main Archiver and failover Archiver are not on the same subnet.
22851
Pelco
When using low quality settings on a Pelco IP3701 unit, the video quality of
the secondary stream degrades over time.
23049
Pelco
24963
Pelco
The Custom video quality preset is disabled for Pelco IP series units. The
default quality preset and other quality presets have been modified to
accommodate dual-streaming.
24966
Pelco
24968
Pelco
24969
Pelco
24970
Pelco
25033
Pelco
25034
Pelco
When using Sarix units, H.264 Hardware Motion detection is only supported
on the primary stream.
25035
Pelco
When using Sarix units, motion detection settings depend on the resolution
of the primary stream. If the resolution is changed, the Archiver will re-send
the motion detection settings to the unit.
25036
Pelco
When using Sarix units, the Motion off threshold setting has no effect, as
this setting does not exist for Pelco Sarix units.
40
Limitations
Issue
Manufacturer
Description
25038
Pelco
25040
Pelco
When using dual streams on Sarix units, the unit resources are shared
between the streams and the primary stream has priority over the secondary
stream.
26775
Pelco
When using dual video streams on IE30DN and IDE20DN units, the Video
Quality setting only keeps the primary stream configuration. As a
workaround, the primary stream must always have a higher Video Quality
setting than the other streams.
26923
Pelco
When using dual streams on Sarix units, the video settings of the second
stream cannot be changed without first setting the primary stream video
settings to the desired values.
77055
Pelco
Sarix Spectra HD: In order for PTZ patterns to work correctly, a tour must be
created using the units Web page and use the Endura X naming convention
(where X represents a value). That tour will then be represented within
Omnicast as For example, if you name your tour Endura 3. The tour will be
available as preset 3 in Omnicast.
29417
Promelit
97556
Sanyo
VDC-DP7584: The aspect ratio is not correct for streams that have a
resolution of 720x240.
24892
SightLogix
When using a SightSensor unit, any changes you make to the frame rate will
not be automatically updated in a Live Viewer tile or in the Config Tool Live
video window.
24893
SightLogix
19907
Siqura
BC24 and FD22 units: When working with MPEG-4 software motion
detection, additional motion blocks may appear below the region where
motion occurs.
20166
Siqura
24936
Siqura
S-50: The TCP server setting must be enabled in the units Web page to use
analog PTZ control over the RS-485/422 or RS-232 serial port.
58332
Siqura
536
Sony
RZ-50 and CS-50 units are lost when switching from Multicast to Unicast. As
a workaround, set the unit to Multicast or Unicast only.
41
Limitations
Issue
Manufacturer
Description
24834
Sony
24836
Sony
Signal lost and Signal recovered events are not supported on Sony units.
24838
Sony
The following 1st Generation units do not support input pins: SNC-RZ30N,
SNC-RZ30P, SNC-Z20N, and SNC-Z20P.
24840
Sony
When using a Sony unit for edge analytics, no events are received if the units
Web page is open.
24846
Sony
Sony 5th Generation: Only two streams of each video format (H.264, MPEG4, and MJPEG) are supported by Omnicast.
24850
Sony
Sony 5th Generation: When using the Absolute Zoom position, you only have
access to the Optical Zoom range. If you want to have access to the Digital
Zoom range, you need to use the free look PTZ control.
24851
Sony
Sony 5th Generation: Only the first codec listed in the units video codec web
page can use Multicast. Any other codecs listed can only use Unicast or TCP.
24853
Sony
Sony 5th Generation: Changing video streams can cause delays of up to four
seconds. This is problematic when working with a sequence that has short
intervals.
24854
Sony
24855
Sony
Sony 5th Generation: The PTZ Absolute tilt values have a limited range of -15
degrees to 90 degrees regardless of what your unit supports.
24856
Sony
Sony 5th Generation: When dual streaming, compression settings that use a
lot of bandwidth may cause the secondary stream to be disabled by the unit.
78411
Sony
SNC-260: When streaming MPEG-4 video using the RTSP protocol and a
Unicast UDP connection, your video may freeze for a few seconds if you
change the Video data format.
96519
Sony
Sony 5th and 6th Generation: When performing hardware motion detection
with multiple zones, the Motion on threshold setting for the first zone is used
for all zones.
42
Limitations
Issue
Manufacturer
Description
96525
Sony
Sony 5th Generation: For certain units, only one codec can be on for motion
detection to work, the others must be turned off.
25046
Toshiba
25047
Toshiba
M-JPEG streams are not supported in Windows 7 and Windows Server 2008
R2.
24717
UDP
18641
Verint
S1000W: Changing the resolution only takes effect after the unit reboots.
18642
Verint
18643
Verint
19042
Verint
The frame rate is not preserved when changing the analog format from PAL
to NTSC.
19043
Verint
S1704, S1708, S1712, S1724, S1950 and S1970: You cannot perform a
firmware upgrade directly from Omnicast. As a workaround, use the
corresponding SConfigurator for upgrading the firmware.
19044
Verint
S1708, S1712, S1724, S1950, and S1970: Software motion detection does not
work when using MPEG4 ISO with the firmware listed in the compatibility
matrix.
19047
Verint
When dragging a live video over a Playback sequence on a decoder, the live
video is not displayed correctly.
21171
Verint
Modifying the Bit rate in the Video Quality tab of the Config Tool has no
effect on video in H.264.
25048
Verint
28246
Verint
S1808e-A, S1816e-A: Changing the analog format from NTSC to PAL on one
of the channels automatically changes all the channels.
77680
Verint
70726
VideoIQ
If you boost the video quality, or modify the video stream (for example,
change the frame rate) from the cameras Video Quality tab in Config Tool,
you may lose the video stream connection for 30 seconds.
43