Open Standards Benchmarking Measure List

Logistics
Cost Effectiveness
Metric Group ID

Metric Name

Metric Formula

KPI Flag

PCF
ID

100784 Inventory carrying cost as a percentage of

average inventory value

191.0390

10005

103506 Total cost to perform the logistics process

group "manage logistics and warehousing"
excluding "manage returns; manage reverse
logistics" per $1,000 revenue

191.0210 /(191.0040 * .001)

10219

103509 Total cost to perform the logistics process

group "manage logistics and warehousing"
excluding "manage returns; manage reverse
logistics" per function FTE

191.0210 /(191.0240d + 191.0240c +

191.0240b + 191.0240a)

10219

103511 Total cost to perform the logistics process

group "manage logistics and warehousing"
excluding "manage returns; manage reverse
logistics" per sales order shipped

191.0210 /191.0420

10219

103774 Total cost to perform the process "operate

191.0270g /(191.0040 * .001)
outbound transportation" per $1,000 revenue

10341

103784 Total cost to perform the process "operate

warehousing" per $1,000 revenue

191.0260f /(191.0040 * .001)

10340

103822 Total cost to perform the process "plan and

manage inbound material flow" per $1,000
revenue

191.0250f /(191.0040 * .001)

10339

104111 Total logistics cost as a percentage of sales

191.0220

10219

100433 Cost of goods sold as a percentage of

revenue

(191.0060 /191.0040) * 100

10005

100742 Freight cost to perform the process "operate 191.0270f /(191.0040 * .001)
outbound transportation" per $1,000 revenue

10341

101505 Other cost to perform the process "operate

191.0270d /(191.0040 * .001)
outbound transportation" per $1,000 revenue

10341

101507 Other cost to perform the process "operate

warehousing" per $1,000 revenue

191.0260d /(191.0040 * .001)

10340

101510 Other cost to perform the process "plan and

manage inbound material flow" per $1,000
revenue

191.0250d /(191.0040 * .001)

10339

101569 Outsourced cost to perform the process

191.0270e /(191.0040 * .001)
"operate outbound transportation" per $1,000
revenue

10341

101571 Outsourced cost to perform the process

"operate warehousing" per $1,000 revenue

191.0260e /(191.0040 * .001)

10340

101578 Outsourced cost to perform the process "plan 191.0250e /(191.0040 * .001)
and manage inbound material flow" per
$1,000 revenue

10339

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(C) 2012 APQC

Open Standards Benchmarking Measure List

Logistics
Cost Effectiveness
Metric Group ID

Metric Name

Metric Formula

KPI Flag

PCF
ID

101708 Overhead cost to perform the process

191.0270c /(191.0040 * .001)
"operate outbound transportation" per $1,000
revenue

10341

101710 Overhead cost to perform the process

"operate warehousing" per $1,000 revenue

191.0260c /(191.0040 * .001)

10340

101713 Overhead cost to perform the process "plan

and manage inbound material flow" per
$1,000 revenue

191.0250c /(191.0040 * .001)

10339

102972 Personnel cost to perform the process

191.0270a /(191.0040 * .001)
"operate outbound transportation" per $1,000
revenue

10341

102975 Personnel cost to perform the process

"operate warehousing" per $1,000 revenue

191.0260a /(191.0040 * .001)

10340

102994 Personnel cost to perform the process "plan

and manage inbound material flow" per
$1,000 revenue

191.0250a /(191.0040 * .001)

10339

103083 Premium freight charges as a percentage of

total freight charges

191.0580

10341

103317 Systems cost to perform the process "operate 191.0270b /(191.0040 * .00001)
outbound transportation" per $100,000
revenue

10341

103319 Systems cost to perform the process "operate 191.0260b /(191.0040 * .00001)
warehousing" per $100,000 revenue

10340

103333 Systems cost to perform the process "plan

and manage inbound material flow" per
$100,000 revenue

191.0250b /(191.0040 * .00001)

10339

103505 Total cost to perform the logistics process

group "manage logistics and warehousing"
excluding "manage returns; manage reverse
logistics" as a percentage of cost of goods
sold

(191.0210 / 191.0060) * 100

10219

103770 Total cost to perform the process "operate

outbound transportation" as a percentage of
cost of goods sold

(191.0270g /191.0060) * 100

10341

103771 Total cost to perform the process "operate

outbound transportation" per process FTE

191.0270g /191.0240d

10341

103778 Total cost to perform the process "operate

outbound transportation" per sales order

191.0270g /191.0420

10341

103780 Total cost to perform the process "operate

warehousing" as a percentage of cost of
goods sold

(191.0260f /191.0060) * 100

10340

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(C) 2012 APQC

Open Standards Benchmarking Measure List

Logistics
Cost Effectiveness
Metric Group ID

Metric Name

Metric Formula

KPI Flag

PCF
ID

103781 Total cost to perform the process "operate

warehousing" per process FTE

191.0260f /191.0240c

10340

103788 Total cost to perform the process "operate

warehousing" per sales order

191.0260f /191.0420

10340

103819 Total cost to perform the process "plan and

manage inbound material flow" per process
FTE

191.0250f /191.0240b

10339

Process Efficiency
Metric Group ID

Metric Name

Metric Formula

KPI Flag

PCF
ID

100781 Inventory accuracy

191.0400

10340

101221 Number of FTEs that perform the logistics

process group "manage logistics and
warehousing" excluding "manage returns;
manage reverse logistics" per $1 billion
revenue

(191.0240d + 191.0240c + 191.0240b +

191.0240a) / (191.0040 * .000000001)

10219

101224 Number of FTEs that perform the process

"define logistics strategy" per $1 billion
revenue

191.0240a /(191.0040 * .000000001)

10338

101227 Number of FTEs that perform the process

"operate outbound transportation" per $1
billion revenue

191.0240d /(191.0040 * .000000001)

10341

101231 Number of FTEs that perform the process

191.0240c /(191.0040 * .000000001)
"operate warehousing" per $1 billion revenue

10340

101235 Number of FTEs that perform the process

191.0240b /(191.0040 * .000000001)
"plan and manage inbound material flow" per
$1 billion revenue

10339

101445 Order fill rate

191.0480

10340

101741 Perfect order performance

191.0470

10005

100004 Accurate documentation rate

191.0520

10341

100011 Actual position storage utilization

191.0410

10340

100076 Raw material inventory turns

191.0380c

10005

100207 Average monthly national forecast error

measured by the mean absolute percentage
error (MAPE)

191.0300a

10005

100210 Average monthly product family forecast

error measured by the mean absolute
percentage error (MAPE)

191.0300c

10005

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(C) 2012 APQC

Open Standards Benchmarking Measure List

Logistics
Process Efficiency
Metric Group ID

Metric Name

Metric Formula

KPI Flag

PCF
ID

100215 Average monthly shipping location forecast

error measured by the mean absolute
percentage error (MAPE)

191.0300b

10005

100422 Cost of damaged product as a percentage of

sales

191.0230

10219

100648 "Define logistics strategy" FTEs as a

percentage of logistics FTEs

(191.0240a /(191.0240a + 191.0240b +

191.0240c + 191.0240d)) *100

10338

100706 Expedited costs as a percentage of total

191.0570
logistics process group "manage logistics and
warehousing" excluding "manage returns;
manage reverse logistics" costs

10219

100719 Finished goods inventory turns

191.0380b

10005

100792 Inventory value per $1,000 total revenue

191.0370 /(191.0040 * .001)

10340

101437 "Operate outbound transportation" FTEs as a (191.0240d /(191.0240a + 191.0240b +

percentage of logistics FTEs
191.0240c + 191.0240d)) *100

10341

101439 "Operate warehousing" FTEs as a percentage (191.0240c /(191.0240a + 191.0240b +

of logistics FTEs
191.0240c + 191.0240d)) *100

10340

102082 Percentage of full-load trailer/container

capacity utilized per shipment

191.0550

10341

102266 Percentage of logistics costs associated with

the physical transportation, storage, or
handling of returned product

191.0350

10342

102362 Percentage of orders expedited

191.0560

10219

102573 Percentage of sales orders delivered on time

191.0500

10341

102597 Percentage of sales orders shipped as part of 191.0540

full-load shipments

10341

102645 Percentage of supplier orders delivered on

time

191.0310

10219

102828 Percentage of returned product (by value)

191.0360
flowing through the same logistics network as
primary products (as opposed to an
independent returns channel)

10342

102832 Perfect condition rate

191.0510

10341

103075 "Plan and manage inbound material flow"

FTEs as a percentage of Logistics FTEs

(191.0240b /(191.0240a + 191.0240b +

191.0240c + 191.0240d)) *100

10339

103482 Total inventory turns

191.0380a

10005

104172 Unit fill rate

191.0490

10340

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(C) 2012 APQC

Open Standards Benchmarking Measure List

Logistics
Process Efficiency
Metric Group ID

Metric Name

Metric Formula

KPI Flag

PCF
ID

104195 Value of sales order line items not fulfilled

due to production capacity or stockouts as a
percentage of revenue

191.0530

10185

104208 Value of returned products as a percentage

of sales

191.0340

10342

Cycle Time
Metric Group ID

Metric Name

Metric Formula

KPI Flag

PCF
ID

100178 Days sales outstanding

191.0080

10744

100395 Cash-to-cash cycle time in days

191.0070

10005

100496 Customer order cycle time in days

191.0430

10005

100677 Dock-to-stock cycle time for supplier

deliveries in hours

191.0320

10340

103072 Pick-to-ship cycle time in hours

191.0450

10340

103155 Return processing cycle time in days

191.0330

10342

100509 Time to receive and prepare an order for

selection in hours

191.0440

10219

100520 Customer shipment to delivery cycle time in

days

191.0460 / 24

10341

Staff Productivity
Metric Group ID

Metric Name

100888 Number of sales orders filled per "operate

warehousing" FTE

Page 5
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Metric Formula
191.0420 /191.0240c

KPI Flag
a

PCF
ID
10340

(C) 2012 APQC

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