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Rita, Sherri
"Dr. Parrott"
RE: transport at zoo for elderly, handicapped...
Wednesday, August 13, 2014 9:02:00 AM
Lubalin Grievance Response FINAL.pdf
Letter to Fairyland - ADA revised.docx
Dr. Parrottthank you for your graciousness on Monday and for the good discussion.
I think it would make sense for us to wait until your visit with Ms. Ansfield to decide on how
best to respond to her with our formal resolution. I dont think it will differ much from what
we discussed (thank you for bringing these concerns to our attention; the zoo does not in
fact offer wheelchair rentals because of the steep terrain, and offering personal devices
such as wheelchairs is not something that is required to comply with disability access laws;
unfortunately you received incorrect information about there being a fee associated with
the cart reservation, but your concerns did prompt a revisiting of the policy regarding the
amount of notice required to make the reservation so it is now shortened to a week; and
the zoo will be exploring the development of tools and additional information to make it
easier for people with mobility disabilities to plan their visit) but we can also memorialize
what efforts youve made and anything relevant that comes out of your visit with her later
this week. Does that make sense?
Also, I wanted to share with you the San Diego zoo materials I mentioned:
http://zoo.sandiegozoo.org/content/guests-disabilities
Finally, I had mentioned that issue that our office recently resolved involving providing free
admission to 1:1 aides accompanying guests with disabilities at Childrens Fairyland; I am
attaching our determination (statement of findings and policy going forward with Childrens
Fairyland and similar programs, and the final response to the complainant) for your
records, so in the event you do encounter such a request, you will have this framework to
reference. And of course, should anything like this come up that youd like to confer on,
thats what Im here for
I will be out of town starting tomorrow morning but I do look forward to learning how your
visit with Ms. Ansfield goes.
Best regards,
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Sherri,
When you get to the entrance of the park at Golf Links Rd., tell the cashier that you are here to meet
with me and they will pass you through. Come through the park gate, stay to the right and come up
the hill to the main parking lot. Cross the parking lot and, as you get to the top, there is a large olive
green administration building on the left. That is my office. See you then!
Hi Dr. Parrott--yes, let's plan on 3 on 8/11. Just let me know where/how I can meet up with you.
Thanks!
attachments. The information, materials, and/or technical assistance that are provided by the ADA Programs
Division do not constitute a determination of your legal rights or responsibilities and do not create an attorney-client
relationship.
> rent (the push kind and electric). I understand the Oakland Zoo is
> quite hilly in areas and there may be a liability issue for the wheelchairs on hills. However, this should not stop
the zoo from setting up a resource to take care of those who show up and have a need for physical assistance.
>
> How about a position at the zoo of daily transport, like the airport, where staff give rides to folks in need on the
> electric carts -- drive them to their gate, back to the luggage area, etc. etc. You could have something like that
on a daily
> basis, for all hours the zoo is open, where for a minimal fee if
> necessary, people can get a ride to an exhibit or back to the parking
> lot if they get tired or are in pain during their visit. The cart drivers would carry walkie talkies/radios and be in
constant touch with an operator who will tell them where to go next, who is needing their help.
>
> This seems so obvious a need and I can't understand why this is not
> being done already. The SF Bay area is a leader in disability rights.
> It's shocking to know that the zoo has not taken this whole issue into account and come up with what looks to be
an easy solution for its visitors.
>
> Thank you for your attention to this matter. Please get back to me on this. I would be happy to discuss this
more.
>
> I will wait to hear from you before taking it further into various
> community, city, state groups who work on issues for the disabled and elderly and the media.
>
> Thank you.
>
> Alice Ansfield
>
>