INTERNSHIP REPORT ON

UNITED BANK LIMITED

Internship report submitted to the faculty of management and

administrative sciences in partial fulfillment of the requirements for the
degree of master of business administration.

Program & Session

MBA (3.5) 6th Semester (2014)

UNIVERSITY OF GUJRAT
Date of Submission
Name of Program Coordinator ___________________
Signature of Program Coordinator_________________

Internship report

Acknowledgement
All thanks to Allah Almighty.
The most Beneficent and Merciful Allah who has always helped me in all
matters of life
I tried but ALLAH rewarded me more than the tried.
I acknowledge my Family for support.
Teachers for their guidance because I think both are essentials for success
in every stage of life.
I am very thankful to Mr. M. Wakar for providing accommodation and
entertaining me during my Six weeks of internship.
I also extend my thanks to Mr.SAQIB (DIRECTOR OF EVENING
CAMPOUS) along with all the Staff for their encouraging response and
guidance to make my internship as a real learning experience.

UNITED BANK LIMITED

Internship report

Dedication

I would like to dedicate all my efforts to my Father and my Mother. It is the

result of their prayers that I able to complete this task and without my
parents prayers I cant do anything.
I also like to dedicate my six weeks work at
UNITED BANK Limited
GUJRANWAL
I also like to dedicate this report to my all friends because they encourage
and support me for completion my report.

UNITED BANK LIMITED

Internship report

Table of contents
S. no
1
2
3
3
4
5.1
5.1.1
5.1.2
5.1.3
5.1.4
5.2
5.2.1
5.2.2
5.2.3
5.2.3
5.2.4
1
1.1
1.2

1.3
1.4
2
2.1
2.2
2.3
2.4

3
4

Topic
Title page
Acknowledgement
Dedication
Table of contents
Executive summary of the Internship
Part 1
Introduction
Objective of the study
Base of study
Scope of the study
Importance of study
Overview of organization
Brief history UBL
Vision / Mission / Core Values
Na t u r e o f United bank limited
Business volume reward and success stories
Success story / Reward
Graphical explanation of business volume
Products and service
Consumer loan
UBL address (home loan facility)
Buying a home
UBL drive
New car financing
Used car financing
Business line
UBL cash line
Card product
UBL wiz
UBL Mega wallet reward
UBL premium debit master card
UBL Credit Card
UBL Credit Card
UBL Galleria
UBL PSO Auto Credit Card
UBL Platinum
Deposit products
Retail asset products

UNITED BANK LIMITED

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0
1
2
3 to 6
07
08
08
08
08
08
09
09
09 to 10
10
11
12
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Internship report
5
6
6.1
6.2/6.3
5.2.5
1
2
3
4
5
5.2.6

5.3
5.3.1

5.3.2
5.3.3
5.3.4
1
1.1
1.2
1.3
2
2.1
2.2
2.3
3
3.1
3.2

Omni (Branchless banking)

Other services
UBL Net Banking
UBL e statement / HAMRAH
PESTL analysis united bank limited
Political
Economic
Social
Technologies
Legal Factor
Roll of UBL in the economic development
Saving mobilize
Development projects
Development projects
Capital formation
Increase GDP
Organizational structure
Organization hierarchy chart
Board of directors of UBL
Audit committee
Human resource committee
Risk management committee
Chief financial officer
Company secretary/ Chief legal counsel
Auditors
Staff strength and number of employ
Graph of employ strength
Main office of united bank limited
Other branches in Pakistan
Departments of united bank limited
Accounts department
Current account
Saving account
Fixed account
Deposit department
Current deposit
Saving deposit
Fixed deposit
Foreign exchange department
Foreign currency account
Current account

UNITED BANK LIMITED

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25
25
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26
27
27
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28
28
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29
29
29
29
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Internship report
3.3

4
5
5.1
5.2
5.3 / 5.4
5.3.5

5.4
5.4.1
5.4.2
5.4.3

5.4.4

5.4.5
1

Saving Account

Advance department
Remittance department
Mail transfer/Debit voucher/Credit Voucher
Telegraphic transfer
Demand draft / UNI remote / TEZRAFTAAR
Comments on Organization structure
Chain of command
Organization design
Specialist in field
Departmentalization
Formalization
Centralization
Control on employ
Part 2
Internee work
Introduction of branch
Employ in branch / Starting & ending time
Details of supervisors
Weekly timetable
First week
Second week
Third week
Fourth week
Fifth week
Sixth week
Detailed description of the departments
Deposit department
Remittance department
Advances department
Detail description of the working activity
Account Opening
Account opening procedure
Verification
Account opening form
Type of account
Nature of account
Deposit amount

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30 to 31
31
31
32
32
33
33
33
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36
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39
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43
43
43
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45
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Internship report
Particulars of customer
Next of Kin
Operating information
Deduction of ZAKAT
Applicant signature
Service charges deduction
Specimen signature card
Documents required by customer
In case of individuals
In case of private/public company
In case of partnership
In case of agents account

Stamping & Scrutinizing

Affixed stamps
Documents
Account opening register
Letter of thanks
Issuance of pass book and cheque book
2
3
4
5
6
7
8

9
10

5.4.5
5.4.6
5.4.6.1

Deposit
Loose cheque
Account closing
Bank draft
Clearing of cheque
Mail transfer
Payment of cheque
Cheque acceptance
Entry process
Payment of cheque
Opening a locker process
Issuance of loan
UBL address
Mortgage
Description of the tasks assigned
Summary of learning
Skill and qualification
Public dealing
Find record
Calculation
Satisfaction of customer

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47
47
47
47
47
48
48
48
48
49
49

49
49
49
49
50
50
51
51
52
52
53
54
54
54
55
55
55
55
55 to 56
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Internship report
5.4.6.2
5.4.6.3
5.4.6.4
6
6.1
6.2
6.3

Responsibility during internship

Internship will influence future career plan
Internship correlated with your classroom knowledge
Conclusions of the report
Summary of key conclusions
General observation
SWOT analysis
Strengths
Weakness
Opportunity
Threats
Recommendations & suggestions
Cash department
Clearing and bill department
Deposit department
Remittance department

58
59
59
60
60
61
62
62
62 to 63
63 to 64
64
65
65
65
66
66

4) Executive summary of the Internship

Six weeks internship program is more important in MBA because it is a way to enhance
our practical skills. During my intern ship I learn what is objective scope and importance
of study. In this way I learn about the united bank limited complete history. UBL perform
its function from 1959. Head office of UBL is situated in the Karachi. And more than
1200 branches in the Pakistan. UBL provide agency, general utility, loan issuance and
received deposit it also provide particular services and hajj related services to its
customers.
In 2012 financial statement show NET ASSETS is 91163826 NET PROFIT is Rs
18006728 and E.P.S is Rs 14.71.
UBL provide consumer products which include UBL address UBL drive UBL business
and cash line. UBL provide card products such as UBL wiz UBL mega wallet UBL credit
card and UBL premium debit master card. UBL also provide deposit and retail assets
products.

UNITED BANK LIMITED

Internship report
UBL offer finance for business and agriculture that play impotent role for economy
development. In UBL all information travels down from top to bottom. 2012 annual
report of UBL shows its employ is 13056. In UBL different departments perform function
such as account, remittance, deposit, cash, and foreign exchange department.
I start my internship at UBL SHAHEENABAD branch Gujranwala. Branch codes 759 in
which total number of employ 08. During this period I performed worked in customer
service, account and loan department. The detail of the task and duties assigned to me
is given under. During my internship I saw the strength of the organization is very good
energetic environment it received large deposit, perform work manually and on
computer system.
In this report my learning show that how UBL perform different function in different
departments. At the end of the report I evaluate the organization according to my
learning and concluded my suggestions for the better performance of UBL branch.

Part 1
5.1) Introduction
5.1.1) Objective of the study
For the purpose of receving master degree of business administration each student is
required to spend at least six weeks as a worker in a organization. Students must
perform work in which they have done their specialization main purpose of this program
is to make students quality best in the practical work.

5.1.2) Base of study

United bank limited is the first government bank in Pakistan that performs function as a
financial institution in Pakistan. That attains market acknowledgment both by offering
quality and delivery of service.
The reason of its development was that the UBL in addition to being a commercial bank

UNITED BANK LIMITED

Internship report
in the public sector at a time when all other commercial banks were in the private sector
also come to acquire certain characteristics which to this day set it apart from other
commercial banks of the country.

5.1.3 Scope of the study

It is a compulsory requirement for the master student for receiving masters degree of
business administration.
(1) Growth of banking.
(2) Importance of banking.
And different operations it can also provide help to UBL management in identifying their
strengths weaknesses opportunities and threats it can also provide assistance to
students seeking financial data for analysis.

5.1.4 Importance of study

Banks play a very important role in the economic life of a country thats why they are
considered as the lifeblood of current economy today no one can reject the importance
of banking in the economy they facilitate trade and commerce and provide a variety of
services that one cannot imagine without banks.
I was chosen the united bank limited Gujranwala SHAHEENABAD branch for my
internship.

5.2) Overview of organization

5.2.1) Brief history UBL
The banking system of Pakistan was boost up when the state bank of Pakistan was
established 1948 July 1. But a real turn took place in the banking section when a
famous banker Agha Hassan Abdi wants to open a bank. Dream of that person became

UNITED BANK LIMITED

Internship report
true when the first branch of United Bank Limited (UBL) was opened at Macleod road
now its called Chandigarh road Karachi. It establish on 7 November 1959.
The banks start performing function after passing through many problems and after
completion of legal formalities. United bank limited was established on 24 July 1959 as
a public limited company with head office at Chandigarh road Karachi.
The authorized capital was Rs20000000.
Issued subscribed and paid up capital was an Rs10000000.
United bank is now the second largest private sector bank in Pakistan.
The bank launched a variety of consumer banking products and services
1)
2)
3)
4)
5)
6)

UBL drive
UBL cash line
UBL address
UBL business line
UBL wallet ATM card
UBL business partner

The bank was privatized in 2002 through the sale of 51 percent stake to a group of the
Abu Dhabi group led by His Highness Sheikh Nahayan Mubarak al Nahayan and the
best way group lead by Sir Mohammed Anwar.
United bank limited is one of the largest commercial bank in the country. Their total
asset is more than Rs 282 billion.
Now united bank have 17 branches outside the country are in the United States of
America Qatar UAE Bahrain and republic of Yemen It also has representative offices in
Tehran Iran and Kazakhstan It has subsidiaries branches in the UK and in Zurich
Switzerland.
In Pakistan UBL provide services in 21 regions 1200 branches performing function
under these regions including 7 Islamic branches and 1 branch in Karachi export
processing zone these branches have different code and name.
Vision

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To be a world class bank devoted to excellence and to better the highest expectations
of our customers and all other stakeholder
Mission
Set the top industry standard for quality across all areas of operation on a sustained
basis optimize people process and technology to deliver the best possible financial
solution to our customers
Core Values
Sincerity and truthfulness
Promise and dedication
Fairness and meritocracy
Team work and collaborative spirit
Humility and mutual respect
Caring and socially responsible

5.2.2) Natu re of United bank limited

The bank was incorporated in Pakistan and is engaged in commercial banking and
related services. UBL is listed in 3 stock exchanges of Pakistan.
They have Islamic banking branches, principal activities are to provide commercial
banking and other financial services.
These services include deposits savings current account vehicle loans personal loans
retail trade finance global banking lending to priority sector and small scale sector
foreign exchange and export finance and equipment loans.
In the light of this section UBL functions can be categorized as under.
o Agency services.
o General utility services.

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o Providing specialized services to customers.

o Hajj related services.
o Branch less banking services.
o Provide services for opening or establishing a business.
o ATM services.
o Provide services for buying a vehicle.
o Remittance services.
o Western union services.

5.2.3) Business volume reward and success stories

This information contain in PAK rupees.
Year

2012

2011

2010

2009

T. Assets

894,398,652

778,059,741

698,784,979

619,716,433 605,539,341

T. liabilities

803,234,826

698,906,833

630,369,914

558,779,710 561,676,582

Net Assets

91,163,826

79,152,908

68,415,065

60,936,723

43,862,759

Share Capital

12,241,798

12,241,798

12,241,798

11,128,907

10,117,188

Reserves

29,044,219

24,847,019

21,688,637

18,959,537

15,501,513

Net Profit

18,006,728

15,499,663

11,159,930

9,192,687

8,333,120

E.P.S

14.71

12.66

9.12

8.26

8.24

2008

Reward success story

In 2012 UBL priority banking launches four new lounges at DHA, Z block Lahore,
Quetta, Peshawar and 26th street Karachi.

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Internship report

In 2012 UBL received bank of the year award.

In 2011 UBL Priority Banking launches five new lounges nationwide at Rawalpindi

Sialkot Rahim yar khan North Nizambad Karachi and Multan Cant.
In 2010 UBL formally announces the launch of its unique and branchless banking

service.
In 2009 UBL celebrates its golden jubilee on November 7, 2009 with the launch of an

exclusive world class signature UBL priority banking service.

In 2008 UBL inaugurates its representative office in the people republic of China on

20th of March 2008.

In 2008 The UAE nationals accounts for the highest workforce ratio of 42 percent at

UBL-UAE.
In 2007 UBL received the brand leadership award for brand excellence presented at

the 16th Asian brand congress.

In 2006 UBL is awarded with an Islamic banking branch license by the state bank of
Pakistan.

5.2.3) Graphical explanation of business volume

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Internship report

1,000,000,000

900,000,000 894,398,652
800,000,000 803,234,826
778,059,741
700,000,000

698,906,833

698,784,979
619,716,433

630,369,914

605,539,341

600,000,000
558,779,710
500,000,000

T.A

T.L

N.A

561,676,582
N.P

400,000,000

300,000,000

200,000,000

100,000,000 91,163,826
79,152,908
18,006,728
15,499,663
0
2012
2011

68,415,065

60,936,723

11,159,930

9,192,687

43,862,759
8,333,120

2010

2009

2008

5.2.4 Products and service of united bank limited

1) Consumer loan
One individual can get benefit from the UBL consumer loan. United bank limited provide
efficient, helpful and safe banking services.

United bank offer these kind of loan.

UNITED BANK LIMITED

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Internship report
1.1)

UBL address (home loan facility)

United bank provide home loan for

easily buy a UBL address gives the

fulfillment of its client vision. UBL

power to feel proud become landlord of

provide lone to their customer. They can

a home.

Buying a home

Why rent? When you can buy Buying a home of your choice has never been so easy
you can easily buy a house that best fits your requirements.
1.2)

UBL drive

UBL offer a unique auto financing

product which offers you flexibility as
compare to other banks. In which UBL
offered both fixed and floating rates.

New car financing

Used car financing

1.3) Business line

Business line provides you credit facility

With this you say that AB HUE

against residential property to fulfill all of

KAMIYAABI MARI MANZILL

your business financing needs you can

Business line gives the facility to pay

increase

mark up only on the amount that you

your

business

level

and

achieve the level of success.

UNITED BANK LIMITED

utilize.

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Internship report

1.4) UBL cash line

Cash line is a loan facility that provides you cash up to Rs500000 without any security
requirements. Purpose of UBL cash line is to make your life easier ZINDAGEE ASAAN.
Whether you are a salaried individual or a businessman

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Internship report

2) Card product
UBL offer you a range of innovative cards that are not only safe by the security chip but
also enable you to personalize them any way you want.
In which include
2.1) UBL wiz
UBL Wiz Pakistan first Prepaid VISA

paying for shopping or purchasing you

debit card that provides the convenience

can easily accessing money directly

security and benefits of an ATM and

from your prepaid card without having to

debit card locally and internationally.

visit the bank.

More than ATM you can use your UBL

wiz

everywhere

VISA cards

online

2.2) UBL Mega wallet

UBL Mega Wallet Card provides you

gifts for example paying your bills on

mega reward. In which you can easily

time or requesting a bank draft. This

withdraw cash you will be rewarded with

facility is available for all account

points that can be redeemed for exciting

holders.

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2.3) UBL premium debit master card

UBL premium debit master card now

all the convenience and security you

has the internationally acceptance

desire and the quality you deserve.

power and your debit master card has

2.4) UBL Credit Card

UBL provide 4 types of credit card which include

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Internship report

UBL Credit Card

UBL Galleria

Pakistan 1st chip credit card that promises you

both enjoyment and high value. It is available in
more than 130 countries and in more than 25000
outlets within Pakistan. Chip based credit cards
enable you to conducting secure credit card
contract. This unique chip gives guarantees before
conducting transactions within Pakistan and around
the world.

UBL credit card gives you the benefit to make a

statement by letting you design your credit card in
any manner you want. Galleria by UBL cards is
Pakistan first picture credit card that gives you
liberty of choice and appearance as you can now
convert it with your favorite image and make your
credit card as unique.

UBL PSO Auto Credit Card

The UBL credit cards team now brings
Pakistan first auto credit card UBL PSO
auto credit card keeping in mind the
success story of our standard UBL card.

UNITED BANK LIMITED

UBL Platinum
UBL platinum credit card is designed to
complete your lifestyle with credit limits
according to your stature provide highest
levels of services unmatched rewards and
myriad benefits a symbol of your past
successes your current achievements and
your future ambitions.
UBL Platinum credit card comes complete
with a comprehensive bundle of benefits
built around your needs and expectations.

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Internship report

3)
Deposit
products
UBL
net banking
is an internet banking
In whichoffering
individual
interested
in opening
a savings account a businessman maintain
portal
a are
simple
suitable
and
a foreignmethod
currencyofaccount
or a small
secure
accessing
bank business with a requirement of a business
account
transactions
our so
deposit products offer you the range you require.
accountsfor
onyour
the daily
internet
never being
easy to access and manage your
finances in a secure real time online
environment.
5.2) UBL e statement
UBL is also launching

your statement of accounts and automatic transactional

the UBL e statement

debit and credit alerts right into you inbox.

facility in which you get

5.3) HAMRAH
UBL has always identifying and fulfill the financial needs of its customers. UBL was
introducing rupee traveler cheque facility in Pakistan. In continuation of the same
tradition UBL in the shape of HAMRAH rupee traveler cheque enhances this facility for
the convenience of its valued customers by offering value up to Rs 10000.

5.2.5) PESTL analysis united bank limited

In pest analysis we discus over all worldwide economic factors which can affect the
organization internal factor which include political factor, economic factor, social factor,
technology factor, and legal factor.
1) Political

Political instability in Pakistan.

Political tension on organization.
State bank of Pakistan demand documents and finance for approval.

2) Economic
UNITED BANK LIMITED

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Internship report
Market of Pakistan defines a general shoe down and many businesses involve in
negative growth there for economic issue impact on the expansion of the financial
sector.

Rise in inflation lead.

Decrease in the money value in the market.
Customer of UBL bank demand high profit.
Literacy rate.

3) SOCIAL

98 percent people are Muslim and think interest is a bad in their religion.
Pakistan many people does not use the banking channel in their business
transaction they dont know about the UBL bank product.

4) Technology
In Pakistan technology change rapidly there for not only UBL other financial institution or
banks spend more money on technology.

UBL pay for new system for interpretation between quantitative and qualitative.
UBL also increase its banking software waste millions on it.
UBL also set up wiz card that perform function like credit card.

5) Legal Factor
Legal changes also effect the UBL environment some of factor affect it

Changes in minimum wage rate.

Changes in employment laws.
Changes in law and order.

PESTL

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Internship report

5.2.6) Roll of UBL in the economic development

Banks play an important role in the economic development of country. If banking system
of country is not equal to economic requirement then it cannot play vital role in our
development all banks in Pakistan have to follow the rules and regulation of state bank
of Pakistan.

Saving mobilize

The United bank limited has opened branches in urban areas and rural areas to
mobilize savings of people. And it play very important role for the economic
development.

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Internship report

Development projects

UBL and other financial institutions give short and medium terms loans both public and
private sector for development projects. It increases the rate of progress in one country
and develops the economy.

Increase trade activity

United bank limited collect the savings of people and provide it for facilitating the trade
activities both inside and outside the country.

Capital formation

UBL developed baking system stimulates the growth of economy by creating favorable
and valuable climate for capital formation in the country.

Increase GDP

UBL offer agriculture loan financing is available for all seasonal crops across Pakistan
With over 20 percent of Pakistan GDP accounted for by agriculture. Therefore UBL
provide loan for the purpose of increase GDP because it play very important role for
economy development

5.3) Organizational structure

5.3.1 Organization hierarchy chart

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Board of Directors

Executive Committee

President/CEO

SEVP
EVP
SVP
VP
AVP

Office Grade 1
Non
Clerical
Staff

Officer
Grade III

Clerical
Staff

Abbreviation Stand for

SEVP
EVP
SVP
VP
AVP

Senior Executive Vice President

Executive Vice President
Senior Vice President
Vice President
Assistant Vice President

Board of directors of UBL

Sheikh Nahayan Mubarak al Nahayan

Chairman Non Executive

Sir Mohammed Anwar Pervez

Deputy Chairman Non Executive

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Officer
Grade II

Internship report
Mr. Omar Z Al Askari

Non Executive Director

Mr. Zameer Mohammed Choudrey

Non Executive Director

Mr. Amin Uddin

Independent Director

Mr. Arshad Ahmad Mir

Independent Director

Mr. Seerat Asghar

GOP Nominee Director

Mr. Rana Assad Amin

GOP Nominee Director

Mr. Atif R Bokhari

President

Audit committee
Mr. Zameer Mohammed Choudrey

Chairman

Mr. Amin Uddin

Member

Mr. Rana Assad Amin

Member

Mr. Aqeel Ahmed Nasir

Secretary

Human resource committee

Mr. Omar Z Al Askari

Chairman

Mr. Seerat Asghar

Member

Mr. Atif R. Bokhari

Member

Mr. Jamal Nasir

Secretary

Risk management committee

Mr. Arshad Ahmad Mir

Chairman

Mr. Omar Z Al Askari

Member

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Internship report

Mr. Atif R. Bokhari

Member

Mr. Ali Sameer

Secretary

Chief financial officer

Mr. Raymond Kotwal
Company secretary/ Chief legal counsel
Mr. Aqeel Ahmed Nasir
Auditors
M/s. BDO Ibrahim and co chartered accountants.

5.3.2) Staff strength and number of employ

Years
Permanent
UNITED BANK LIMITED

2012
9056
26

2011
8784

2010
8473

2009
8448

2008
8838

Internship report
Contractual basis
Banks own staff at the end of the year
Outsourced
Total employees at the end of the year

29
9085
3971
13056

27
8811
3514
12325

26
8499
3074
11573

18
8466
5516
13982

13
8851
6192
15043

United bank limited of Pakistan total number of employ in 2012 is 13056 in which also
include outsourced employ and the bank its own employ is 9085 in 2012 it is higher than
as compare to previous year 2011 in this year 8811 own employ outsourced is 3971 and
total is 12325 and this amount is higher than as compare to 2010.

Graph of employ strength

Employees
16000

15043

14000
13056

13982
12325

12000
11573
10000
employ
8000

6000

4000

2000

0
2012

2011

UNITED BANK LIMITED

2010

2009

27

2008

Internship report

5.3.3) Main office of united bank limited

United bank limited of Pakistan main office in Karachi (Head Office) and in Islamabad
(Registered Office)
Head office is situated in Karachi at state life building no.1 Chandigarh road Karachi
74000 Pakistan.
Registered office is situated in Islamabad at 13 th floor UBL building Jinnah avenue blue
area Islamabad.

UBL other branches in Pakistan

In Pakistan UBL provide services in 21 regions. 1200 branches performing function
under these regions including 7 Islamic branches and 1 branch in Karachi export
processing zone these branches have different code and name.
S.NO
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19

Region Name

Branches
79
52
75
54
67
63
68
37
44
38
43
41
61
70
80
49
65
59
55

Azad Kashmir
Bahawalpur
Faisalabad
Gujranwala
Hyderabad
Islamabad
Jhelum
Karachi Central
Karachi North
Karachi South
Lahore East
Lahore West
Mardan
Multan
Peshawar
Quetta
Rawalpindi
Sahiwal
Sargodha

UNITED BANK LIMITED

28

Internship report
20
21

Sialkot
Sukkur

40
59
1200

TOTAL

5.3.4) Departments of united bank limited

United bank established different departments for the purpose of performing different
function these are the departments in UBL
UBL perform different function under these departments for the benefit of the people.

1) Accounts department
Accounts department of UBL maintain customer accounts in accounting book is called
cash book. Cash book safe record of cash payment and cash received. Ledger and
journals maintain by computer.
Three types of accounts current account, saving account, fixed account.
1.1)

Current account

In which there is no limitation deposit and withdrawals of cash from account.

1.2)

Saving account

In Pakistan one person can easily open a saving account with small amount and
cheque book is issued for withdrawals return is also pay on yearly base. Depositor is
bound to give the notes before two weeks of withdraw money in large amount. Minimum
amount is fixed by bank to put the account in running position. In which bank also
impose condition to withdraw money on a specific limit.
1.3)

Fixed account

In which account deposit can be withdraw at any time account holder hold a specified
amount of money for specific period of time this amount cannot withdraw by cheque.
Bank gives specific interest which is decided at the time of account opening.
One individual partners and companies can maintain this account the period of deposit
held by 3month to 60month.

UNITED BANK LIMITED

29

Internship report

1) Deposit department
UBL receive surplus money from its customer deposit is life blood of the bank. A bank
cannot run business without deposit. UBL receives deposit in 4 accounts such as
current account, saving deposit, fixed deposit, and call deposit.
2.1) Current deposit
This is also called demand deposit current deposit withdraws by customer who deposit
on account. Minimum account balance also required in this deposit if customer is fail
then bank make some deduction on deposit,
2.2) Saving deposit
In Pakistan saving deposit account must be open by small amount with the cheque
book depositor can withdraw money return is paid on six months basis customer
withdraw money 2 time in a week. Customer gives notes before two weeks for large
amount withdrawal.
2.3) Fixed deposit
In which customer deposit money for specific future period of time bank offer different
rate of return on deposit it depend on the deposit duration.
This deposit also called term deposit. Because account holder cannot operate like other
accounts bank give only a receipt on fixed deposit. Pass book cheque book slip book
are not issued.

2) Foreign exchange department

UBL its foreign exchange department perform function as per (SBP) regulations. The
(SBP) have full control on the foreign exchange business. No transaction is passed
without permission from the (SBP) under foreign exchange control Act 1947.

UNITED BANK LIMITED

30

Internship report
Any transaction in the international banking shall be fallowed rates set by the (SBP).
(SBP) fix the rate of US dollar with other currencies.
UBL foreign exchange department provide these types of services.

3.1) Foreign currency account

UBL offer the facility of foreign currency account in four currencies which are US dollar,
Japanese yen, German mark, and UK pound.
UBL provide this facility both for Pakistani citizen. Procedure for opening a currency
account is similar to opening a local currency account the account may be an individual
or joint account.
3.2) Current account
Local currency current account holder no interest is given to the foreign currency
account holder foreign currency account are also exempted from ZAKAT and taxes.
3.3)Saving account
UBL offers a very high rate of return foreign currency saving accounts profit is paid in
currency in which is opened this account is also exempted from ZAKAT and taxes.
Inward outward remittances facility is also granted to the customer.

3) Advance department
Major function of the bank is to advance money to the clients. This function of the bank
contributes to increase the revenues to the bank.
UBL makes advances of these types.

Commercial finance
Agriculture finance
Industrial finance
Export and Import finance

UBL also advance money to small size businesses and construction companies. Many
UBL branches are having departments for granting advances to the borrowers.

UNITED BANK LIMITED

31

Internship report

It is responsible for performing the following functions.

1) Handle all the things of short or long term loans.
2) Process all the cases concerned.
3) Forward the cases for approval to the higher authorities.
4) Directly deal with the borrowers.
5) Payment of loan.
6) Report to the high authorities about loans.
UBL make advances in the following ways such as cash credit, discounting bill of
exchange, over draft.

4) Remittance department
This department is concerned with the transfer of money from one place to another.
In which we learn about these things.
5.1) Mail transfer
Money is transfer from one place to another by mail if the person has account then the
banker debit his account with the amount of money he wants to transfer. Bank officer
will prepare the necessary vouchers to make the mail transfer

Debit voucher

Debiting the account for the amount to be sent and charged the commission and
postage.

Credit voucher

Credit the drawer branch.

UNITED BANK LIMITED

32

Internship report

5.2) Telegraphic transfer

In which people transfer money very quickly from one place to another place. In which
person fills the (TT) application form for transfer of money. Applicant must deposit
money to be transfer plus give the commission and telegraph charges. When amount is
deposit with cashier. Then cashier make the (TT) message. The TT message also a test
number which is a sum of values derived from number items like date amount and the
drawer branch consecutive number and then this telegram is sent to the bank where the
money is to be sent. After receiving the telegram the drawer bank makes payment when
the test number is correctly matched according to the procedure.
5.3) Demand draft
Person who wants to remit money goes to the bank and fills the application form. Fill the
name of the drawer branch amount and the payee name. Amount to be deposited with
the cashier with the commission it is signed by two officers and is then handed over to
the applicant.
5.4) UNI remote
It is the faster way of transfer money from one bank to another in country you can
transfer amount from one city to another city in few time without any commission.
In which transferor account are debited and the transferee account are credited. Online
transfer makes business faster.
5.5) UBL TEZRAFTAAR
UBL offers the free remittance service to

all overseas Pakistanis the fastest and

beneficiaries in Pakistan. UBL

convenient delivery of their money to

remittance service TEZRAFTAAR offers

their beneficiaries in Pakistan.

UNITED BANK LIMITED

33

Internship report

UNITED BANK LIMITED

34

5.3.5) Comments on Organization structure

Structure of United bank is very good because it fallow all banking standard. These
characteristics show that UBL structure is well
These are the characteristics

Chain of command

In UBL lower level management fallow the upper level management order. In UBL all
employ responsible for their work and responsible for repot to the management. This
shows that line of authority from top to bottom in UBL.

Organization design

United bank limited design is very good because technical and train staff separate
departments spans of control high formalization good information network. All branches
connect each other through internet. All decision are made by top management

Specialist in field

In UBL all employ is specialist in there on field they perform work in their own
departments and not interfere in others. For example account department officer only
responsible for minuteness of accounts.

Departmentalization

In united bank limited all employ perform work in functional department all department in
UBL divided according to their function. In which there is less chance of mistake.

Formalization

UBL employ are specialized in their work and united bank hire only those people that
are highly trained and technical skill are high. UBL put right person on right time on right
place.

Centralization

In UBL top management such as director CEO make all decision about banks. There for
we say that success of UBL behind these decisions that is take by top management.
Now UBL is second largest commercial bank in Pakistan.

Control on employ

In UBL manger are highly trained and skilled they efficiently control large amount of
employ in the organization in one department like account department one manger
handle number of subordinates.

Chain of
command

Centraliza
tion

Control on
employ

UBL
Formaliza
tion

Specialist
in field

Department
alization

Organization
design

Part 2
5.4) Internee work
5.4.1) Introduction of branch
I start my internship at UBL SHAHEENABAD branch Gujranwala and it is situated on
G.T. Road SHAHEENABAD Gujranwala near Afzal electronic.
Branch name

United bank limited SHAHEENABAD

Branch code

759

Telephone #

055 9200577

Region

Gujranwala

Address

G.T. Road SHAHEENABAD Gujranwala

Employ in branch
Name of employ
Mr. M. Motasim
Mr. M. Waqar Pasha
Mr. Israr Mehmood
Mr. M. Habib
Mr. Rana Billal
Mr. Saleem Ahmad
Mr. M. Rasheed
Mr. M. Lateef
Total number of employ

Designation
Manager
Customer service manager
Cash in charge
Cash officer
Cash officer
Customer service representative
Security guard
Security guard

1
1
1
1
1
1
1
1
08

Starting and ending time

Day
17

Starting
Month
07

Year
2013

Day
27

Ending
month
08

Year
2013

5.4.2) Details of Supervisors

I start my internship from UBL all employ are honest and kind and give me detail
information according to my requirement. But Mr. M. Waqar Pasha supervises me
during my internship he is MBA from University of Punjab Lahore after this he start
practical work in UBL.
Supervisor
Mr. M Waqar Pasha
Mr. M. Motasim
Mr. Israr Mehmood

Position
Customer service manager
Manager
Cash in charge

5.4.3) Weekly timetable

First Week

Name

Organization

SYED UMAIR ALI SHAH

United Bank Limited SHAHEENABAD

Roll Number

Branch Code

11014220-005

759

From 17-07-2013 to 23-07-2013

DAY

DATE

DETAIL

When I enter in the bank I feel shay. Because it is my first

Wednesda
y

17.7.201
3

experience. I dont know how to perform work in the bank.

After this I met with Mr. M. Waqar and asked some question
about myself like my name father name address and about
my study.
After this he introduce me with all staff and I feel confidence
after mating with all members. And give me ruff idea about
my work like deposit department account department and
how to open an account.
In second day my supervisor M. Waqar tell me about my

Thursday

18.7.201

task and completely guide me how can perform it. In this day

I learn about cash voucher. And how can we fill it

In this day I learn about cheque voucher. And how can we fill

Friday

19.7.201

it.

3
Cheque received from a customer pass the entries in the
Monday

Tuesday

22.7.201
3

register

23.7.201

This day I learn who can I issue a cheque book

I fill a deposit voucher for the customer

3
Second week

Name

Organization

SYED UMAIR ALI SHAH

United Bank Limited SHAHEENABAD

Roll Number

Branch Code

11014220-005

759

From 24-07-2013 to 30-07-2013

DAY

DATE

DETAIL

Wednesda

24.7.201

Thursday

25.7.201

Learn about accounts and types of accounts. Required

documents for accounts.

26.7.201

This day I learn the complete procedure of account opening.

Friday

I learn public dealing from my supervisor.

3
Monday

29.7.201

I learn about opening of new account for the customers.

3
Tuesday

30.7.201

This day I again perform my previous task account opening

Third week

Name

Organization

SYED UMAIR ALI SHAH

United Bank Limited SHAHEENABAD

Roll Number

Branch Code

11014220-005

759

From 31-07-2013 to 06-08-2013

DAY

DATE

DETAIL

Wednesda

31.7.201

Thursday

01.8.201

Type letter for the Management on Computer System.

This day I fill up cheque and cash voucher for customer.

3
Friday

Monday

02.8.201

I involve opening of new accounts and filling up cheque

vouchers for customers

05.8.201

Posting the cheque in register and tally with cashier

3
Tuesday

06.8.201

Receive the cheque books and make their entries and learn

the procedure of remittance

Fourth week

Name

Organization

SYED UMAIR ALI SHAH

United Bank Limited SHAHEENABAD

Roll Number

Branch Code

11014220-005

759

From 07-08-2013 to 13-08-2013

DAY

DATE

Wednesda

07.8.201

Thursday

08.8.201

This day I learn clearing procedure and also perform regular

activities.

Friday

09.8.201

DETAIL
Fill the demand draft for customers.

EID Holiday

3
Monday

12.8.201

In this day I perform regular activities

3
Tuesday

Fifth week

13.8.201

Type a letters for the management.

Opening a new account.

Name

Organization

SYED UMAIR ALI SHAH

United Bank Limited SHAHEENABAD

Roll Number

Branch Code

11014220-005

759

From 14-08-2013 to 20-08-2013

DAY

DATE

Wednesda

14.8.201

Thursday

15.8.201

DETAIL
Independence Day

I spend whole day in public dealing.

3
Friday

16.8.201

Learn about cross cheque

3
Monday

19.7.201

I learn mail transfer from supervisor

3
Tuesday

20.7.201

Fill the demand draft for customer and filling up cash

voucher.

Sixth week

Name

Organization

SYED UMAIR ALI SHAH

United Bank Limited SHAHEENABAD

Roll Number

Branch Code

11014220-005

759

From 21-08-2013 to 27-08-2013

DAY

DATE

DETAIL

Wednesda

21.8.201

I learn about pay order. And also pass the entry in cash

book.

Thursday

22.8.201

I learned about returned cheque.

3
Friday

23.8.201

Cheque received and pas the entry in register

3
Monday

26.7.201

I learn about UNI remote and perform routine activity

3
Last day of my internship I meet with all staff and say thanks
Tuesday

27.7.201

to all supervisors who help and guide me in my internship

period. And learn me about practical life and give me some

suggestion.

5.4.4) Detailed description of the departments

1) Deposit department

I start my internship in deposit department. For all banks deposit department is very
important. When I perform work I feel without this one bank cannot generate money.
Money play vital role for bank success. As it is include the following activities.
Account opening
Account closing
Deposit and withdrawal

2) Remittance department
It is also called bill department. A remittance is a transfer of money out of country or in
home country. This is the department which I observed during my internship period.
During my internship in this department I observed that it is the easiest and faster way
of money transfer in the or out the country. This is very simple way to transfer money
from one person to other person. In UBL the remittances are of 4 types. These are as
follow.

Mail transfer
Telegraphic transfer
Demand draft
UNI remote

3) Advances Department

Advance department this name show its function in this department where bank
advance money to the people who need the money for business purpose or personal
use. UBL introduces 5 kinds of advances. UBL makes advances of these types.

Commercial finance
Agriculture finance
Industrial finance
Export and Import finance

UBL also advance to small size businesses and construction companies

5.4.5) Detail description of the working activity in department

1) Account Opening
I obtain the knowledge during my internship about account opening in bank. This
department of UBL deals with opening current fixed and saving account for its different
types of customer. UBL deal also these types of customers in this department.

Individual
Firm
Company
Business man
Salaried person
Investor
Middle man

Account opening procedure

These are steps for account opening procedure
Verification

This is the first step for account opening. Customer is bound to provide high level of
satisfactory information to the bank who wants to become bank customer. For this
purpose bank required national identity card.
And customer is bound to give some reference of such person who has account in UBL
for opening an account.
Some important information is required from introducer for example name and account
number of the introducer. And verification letter which is sent by the bank to introducer.
Account opening form
After verification bank provided application form known as account opening form
(AOF)
This form required some important information from customer which include.
Type of account in UBL
1. Current account
2. PLS saving
3. Business partner
4. PLS term
5. Business partner plus
6. Rupee transacting account
7. UBL UNI flex
8. UBP UNI saver
9. Basic banking account
10. First miner saving account

Nature of account
United bank limited offered services to following types of individuals. Account of
individual who include minor account joint account sole business man and salaried
person and house wife.
UBL also offered services to its special customer such as proprietorship account it may
be registered or unregistered. And company account it may be public or private.

Account for clubs societies and associations. Account of corporate body it may be
incorporated unincorporated.
Deposit amount
United bank limited accept deposit in the form of
1.
2.
3.
4.
5.

Pak Rs.
US $
UK pound
EURO
Dinar and Saudi royal

Particulars of customer
In which UBL demand some information from its customer about such as.
1.
2.
3.
4.
5.

Title of Account
Address
CNIC Number
Profession
Telephone number may be of office, mobile or residential

Next of Kin
In which UBL demand a reliable person from customer because if the bank fails to
communicate with the customer then bank can contact with the next of kin and that
person must inform the customer and customer provides in which all the personal
details of the next of kin.
1.
2.
3.
4.

Name of person
CNIC Number
Address
Telephone number etc.

Operating information
The account can be operated by single or joint

 Deduction of ZAKAT
ZAKAT t is deducted on every type of account accept current account. In the first day of
the Ramadan at the rate of 2.5 percent ZAKAT is deducted from saving or fixed
account. If customer wants no deduction then he has to submit affidavit as on ZAKAT
rules.
Applicant signature
In which bank demand signature from customer and customer is bound for it.
Service charges deduction
In this category customer is bound to pay the services charges and bank deduct service
charges on banking rule. Service charges are exempted for pensioner student widows.
It is ruling of state bank of Pakistan all the banks to deduct service charges on all types
of accounts when the balances less from Rs 5000 then bank deduct Rs 55 per month
from the customer account. There for Rs 5000 is the minimum amount which should be
kept by the customer.
Specimen signature card
UBL bank required specimen of signatures will from depositor at the time of opening his
account. A specially designed card is used for this purpose.
For illiterate person a new photo of the newly account holder is taken and attached with
specimen signature card for the purpose of reduce the risk of frauds an illiterate person
the specimen signature card and account opening form both are stamped.
Documents required by customer
UBL bank required different documents for different account holders.
Documentation In case of individuals account
1. Copy of CNIC
2. Copy of driving license in case CNIC is without photograph

3. Proof of age in case opening of account with minor

4. Applicant photograph
5. Copy of service card
6. Photographs in case of illiterate person
7. Copy of CNIC of next of kin.
8. ZAKAT exemption declaration
Document required in case of private or public limited company accounts
1. Each director ID card Photocopy
2. Application form
3. Photo copy of articles of association and memorandum of company
4. Directors list
5. Photo copy of board resolution
6. Incorporation certificate
7. Signature cards
8. Commence business certificate
9. Power of attorney

Documentation In case of partnership

1. Application form
2. A photo copy partnership deed
3. Partners signature cards
4. Photo copy certificate of registration
5. National identity card of each partner
Document in case of agents account
UBL bank required power of attorney copy each agent ID card photo copy in cause of
agent account.

 Stamping and scrutinizing

After the fulfillment of all the necessary terms and conditions and account opening
officer check it carefully then affixed stamps on the account opening form (AOF) for the
sake of completion of all the formal rules. He affixed three types of stamps on the form
and two types of documents.
Affixed stamps
1. United bank limited stamp
2. Authorized stamp
3. Personal visit stamp in case of illiterate person or not having specific sign.
Documents
UBL attached know your Customer form (KYC) summarizing the context of (AOF)
briefly. And signature card for the purpose of identification and verification of signatures.
Account opening register
After this bank recorded the name of customer in account opening register and give the
account number of the customer will be written on account opening form on the top
corner and on specimen signature card.

Letter of thanks
Letter of thanks is the latter issued by the bank to the customer for two purposes. First
purpose is to say thanks to the customer for opening new account in bank. Second
purpose is to confirm the address of the customer while opening the account.
Issuance of pass book and cheque book
The cheque book issued to all customers who have a desire to withdraw their money
from bank. After sending the letter of thanks first cheque book is issued to the customer
when the customer comes with the latter of thanks and requests for the issuance of the
cheque book. A Cheque book consists of PLS 25 pages per order. CD 50 leaves or
pages per order. 100 pages per order CD 50 leaves or pages per bearer.100 pages per
bearer.

Order: - A person appears in the bank himself for new cheque or who is the holder of
account. Is called order cheque.
Bearer: - If the person appears in the bank other than account holder then he is bearer.
Rs. 3 per page as postage charges is charged by bank. A cheque book register is kept
to enter the name of the person having cheque book. Customer can withdraw amount
by signing a cheque and writing the amount that he wants to withdraw from bank
account.
Pass Book
Pass book is another important book hand over to the customer who has opens the
account in the bank. In which all translation are recorded date wise.
Bank officer records the name and amount deposited with the bank in to general ledger.
Different types of ledgers are maintained for different types of accounts for example
current account ledger, saving account ledger, fixed deposit account ledger, call deposit
account ledger
When the customer will deposit money amount will be credited in general ledger and the
withdrawal will be debited entry in this ledger

2) Deposit
Deposit play vital role for bank it is the life blood of the bank and the customer open an
account in the bank for deposit and it is its main purpose for opening account in the
bank.
The process regarding deposit is as follow.

Customers enter in branch.

And tell me he wants to deposit this money in his bank account.
I take the money deposit voucher.
And enter the name of the depositor
And enter the account number of depositor.
Write the amount in words and in figures.

Now put the signature on the cash voucher.

And send it with customer to the cashier.
Cashier received the amount and voucher
And enter the amount to the cash register.
Send it to the cash in charge for the clarification

3) Loose cheque
If a customer forgets or leaves his cheque book at his home and its home is situated
very long distance or whatever the case may be then customer demand from the bank
for the issuance of loose cheque because he does not has cheque book with him and
he want money urgently this type of demand is called the loose cheque.
UBL issues a loose cheque but collect Rs 200 as charges for the issuance of the loose
cheque.

4) Account closing
For the purpose of closing of an account customer must submitted an application for
closing an account. When the account is closed then all amount in the customer
account is hand over to the customer and bank deduct charges Rs 250 and the
application is put in account closing file and remaining cheque book will also be
collected by bank from the customer.

5) Bank draft
Bank draft is the type of cheque which is drawn by one bank to the other bank in one
city or one country. The procedure of opening a bank draft my supervisor tells me how
to open bank draft. These are requirements for opening a bank draft. The person who
wants to open the bank draft it must submit.

 Photocopy of ID card
After receiving the CNIC card at that time to receive information about the bank

on which we draw the draft.

He tells bank name and code of branch.
Then cash voucher are filled up with 10 Rs as FED and Rs 50 for the charges.
After completing the cash voucher I received the voucher.
Fill up it with information which is required for fulfillment of the bank draft.
Write the name of the bank on draft which is issued for bank.
And the amount collects of the draft and with charges Rs 50.
After completing the draft voucher attach the cash voucher with draft.
CNIC copy with them and give these documents to the officer which is

responsible for the bank draft.

After verification by officer they send voucher to the cashier for the receipt.
And in last officer receives the amount of draft and it time to issue the draft to the
customer.

6) Clearing of cheque
Procedure for the clearing of Cheque
In which officer received cheque from the customer and check it carefully all things are
complete in the cheque. After this they prepare a voucher for depositing the cheque. In
which write the information of the customer. Such as account number amount of the
cheque branch name of the bank and the bank name which the cheque is related also
write on the voucher.

Two

type of the clearing in UBL. The procedure for these two types are the same but the little
difference is that in cause of outside the city one additional stamp is put on the clearing
of the cheque when the procedure of cheque voucher is complete it write on the register
and manager stamp is placed on the back side of the cheque and placed his signature
and also put a branch stamp with code and clearing stamp also put and in the next day
it is sent for collection. After completing this procedure now it times to record the cheque
on the clearing register.
Cheque number is placed in clearing register
All date is placed on register.

Account number is also placed on register.

Bank name that issued cheque placed on register.
Account holder name also write on register.
In register record the cheque serial vise in register
Amount of cheque also placed on register.
After writing the all cheque on register total of the cheque must be equal to the

clearing register
Clearing stamp also placed on the cheque voucher and put it to the clearing file and
manager signed on it and sent for collection.
Clearing check is give back to bank when some mistakes are found it may be not
properly signed amount does not write correctly. When the cheque is back to bank then
bank ducted the amount of that cheque from the register customer is backed to bank for
the confirmation and manager tell the reason to the customer about failure of cheque.

7) Mail transfer
If we received a mail it means that a person sent money to the home country Pakistan
from outside the country in this way they send some money to his relative friends and
other person who live in Pakistan. Exchange union received money from the sender and
writes a note that UBL branch where the person is wanted to send money. Exchange
union write the country name bank name branch name and the account holder name on
that request and note. Then it sends to Pakistan head office and they send it to UBL
branch for the payment. We received this request note and put it to the mail transfer
register with the amount received and according to date name account number to which
it is transfer. And make a cash voucher according to this amount and enter in register.
This is the easiest way of amount transfer from foreign country to home country.

8) Payment of cheque
In which the cheque is paid to the party who are owner of the cheque. The cheque is
paid by the following procedure.
Cheque acceptance

When the cheque holder gives the cheque to the banker then bank officer must be
check very carefully following things in the cheque.

The cheque must be drawn on the united bank limited and its branch.
Date must be written correctly and no mistake any kind.
Write the amount very carefully in words and figure.
Signature must be matched with specimen signature card.
In case of big payment must be verified that this is the right person who received the

amount of chaque.
If there is any mistake in cheque then the bank officer stops the payment.
When all verified are correct then cheque is sent to the computer operator for
making entry.

Entry process
When (cash officer) pass the entry then enter the account number on the computer. And
check the account balance and match with the cheque amount after confirmation that
the amount in account holder account is sufficient for payment then he affix stamp place
on chaque and cheque sent to the cash department for payment of cash to the cheque
holder.
Payment of cheque
After receiving cheque from the customer cash officer check the amount of cheque. If
the amount is big then take the permission from manger if the manger give the
permission for payment then casher start counting cash and make the entry on the cash
payment register.

9) Opening a locker process

United bank provide locker facility to its customer and customers keep their secrete
records and useful important documents in safe custody for future use. Person who
wants to open a locker in the bank they must having an account with bank.
o The amount of bank deposit is more than Rs 50000.
o There charge of Rs 200 per month and per annum Rs 2400.

o Bank must collect Rs 500 from customers as security before opening a locker.
o In case of unethical behave or default his account is closed for some period.
o

10) Issuance of loan

UBL address
United bank provide home loan to its client. UBL aims to make your decision easier by
offering you the right ingredients for buying a home. UBL Address gives the power to
feel proud become owner of a home.

Buying a home
Buying a home of your choice has never been so easy you can easily buy a house that
best fits your requirements. In maximum financing limit is 80 percent.
Mortgage
In which type of UBL issued loan to the customer after receiving document of the
property. Bank kept these documents the payment of the loan is baked from customer. If
the nature of property is agriculture nature then it is issued is equal the price of the
property for an example if property is for Rs 3000 then a loan is issued for Rs 3000 and
not more then it value. In case of commercial property the loan is issued more than its
value for an example a property value is of Rs 7000 Rs but loan is issued for Rs 10000.

5.4.5) Description of the tasks assigned

There should be no special task assigned to me in my internship period. But some work
given to me in my internship period such as.
Pass entry in register.
Tally the balance.
Write a letter of inquiry for management.
Preparation of voucher.

 Public dealing.
Fill up deposit voucher.
Fill up cheque voucher.
Fill up cash voucher.

5.4.6 Summery of learning

5.4.6.1) Skill and qualification
During my internship period I learn so many skills and generate knowledge. I learned
how the practical field play role in over life I think its very difficult part of life. I learned
that how we can perform work in the field where every person has its own
responsibilities. I enhance the following skills and qualifications during my internship
period in UNITED BANK LIMITED.
Public dealing
When a customer came to the branch my supervisor call me and say to me handle this
person some time customer only asked to me what is opening and closing timing of the
bank. Some time asked how I can open an account in your branch I always guide him in
every matter with good behavior.
Find record
It is the most important skill that I gained from my internship program. I learn how I can
find a register from data room. Mostly I help my supervisor to find it. Some time I
perform work for the arrangement of record in proper manner such as in account
number. I also learn how we can reduce the calculation mistake.
Adding up
This is very important skill that I gained during my internship period. I calculate the
receipts register with the help of calculator more than one time in order to check the

balances is equal. In first week I involve in some mistake but as the passage of time my
calculation skill is increased are my calculation being correct and matched with cash
register. This process improves my calculation speed.

Satisfaction of customer
This is the most important skill that I generate from six weeks internship program from
UBL. When customer comes in bank mostly I deal this person. For an example they
want to open an account in our branch I tell him whole procedure of account opening
and also tell about the benefits and completely satisfied the customer. Because when
he says thanks to me and I think this person is satisfied.

5.4.6.2) Responsibility during internship

These are the responsibility assign to me from my supervisor in UBL six weeks
internship program.
o Tally the balance.
o Pass entry in register.
o Fill up deposit voucher.
o Write a letter of inquiry for management.
o Fill up cheque voucher.
o Preparation of voucher.
o Public dealing.
o Fill up cash voucher.

5.4.6.3) Internship will influence future career plan

Six week Internship is most important for my future career planning. I think that
Internship is not too much for future career plan but I can say that 30percent help full for
me because six weeks internship duration is not enough to learn everything. But with
the help of this opportunity I understand that what is professional and practical life and
how we can live in the professional life and what kinds of problems we face in our life
and how can us handle these problems.
I feel that six week internship will be influence on my future plan with the help of this
experience. I will improve myself for get good and high ranking job and to become
successful employee in any field.
This six week internship program is helpful for me to get a good job in my desired field
because during my internship I build personal relation with different people and these
relation will helpful for me in future to get a job in desired field.

5.4.6.4) Internship correlated with your classroom knowledge

Internship activity is more different from class room regular knowledge Internship
activity provide place where you make practical of your study that you learn in your
class room. The teacher gives you knowledge but say that you can find its importance in
practical life. We say that in class we learn theories but implementation in practical field.
I perform my internship in bank so those term that I study in class rooms but not
understand at the time of internship and after internship I understand what actually
these terms means. For example I study in management book roles of management but
I cannot understand these roles during study but when I start internship in bank I see
manger as leader when he is working with staff I see its behave, body language
communication other things and skills. Such as how they can handle problems

Therefore I say that both things theories and practical are important when they apply
together.

6) Conclusions of the report

6.1) Summary of key conclusions
I derived so much knowledge and skills about practical field during my six weeks
internship program. I have learned in this period about activities of UBL their working
style in different condition values and norms of the UBL and its management style and
organization records keeping system.

How to behave with employees in the bank and organization?

How to react with customer when the customer in bad mood?
How can we guess the customer bad mood?
When they came to us we behave with very slight mood.
This will cause to convert the bad mood with good mood.
UBL fallow state bank rules and regulation very strictly no one can break the rules.
UBL pay agriculture and business loans on large scale that play vital role for the
development of Pakistan economy because its increase GDP.
In UBL all departments are perform working well such as account, cash, deposit,
remittance and foreign exchange.
UBL provide wide range of products in Pakistan and these products play vital role for
the success of the UBL.
UBL structure is very good and all information top to bottom transfer. This is the main
reason of its success.
UBL also provide faster way of transfer money from one country to another country
in which include mail transfer, UNI remote, demand drafts.
I observed during my intern ship period UBL is growing nature bank and its future is
very bright.

This internship opportunity is very helpful for me because I understand what are bank
and its purpose. And I improve myself about bank to get a better job. I also conclude
that Internship experience is very good but six weeks are not enough to learn everything
because in bank most of the things are more problematical and we cannot understand
very quickly or in one time.

6.2) General observation

It is bank in which I done my internship. Its name is UNITED BANK LIMITED and it
performing function from 1959. It is a private bank and second largest commercial bank
who provide services. And its perform function under the state bank of Pakistan rules
and regulation.
Major competitor of UBL in Pakistan

Muslim commercial bank

The bank of Punjab
HBL
Bank al HABIB
Allied bank
National bank of Pakistan

It is very old bank of today time there are so many banks in Pakistan which are almost
privatize but its services and products or more good and attractive from other banks
such as HBL, Allied commercial bank, Punjab bank, Muslim commercial Bank and so
on.
The private banks such as Muslim commercial bank, Allied commercial bank, Bank of
Punjab are also now providing service to their customer in very different way but UBL
provides service to its customer in different and batter way. Because with UBL we say
that (where you come first)
Other private banks such as HBL, Allied commercial bank, Punjab bank, Muslim
commercial Bank are providing services to their customer as online service and daily
cash balance. These private banks are competitors now a day to the UNITED BANK
LIMITED. In this condition UBL can get benefit only when they provide better service as
compare to other banks
We know that banks is a major leader for Pakistan economy the basic reason behind is
that banking sector contributes to total GDP is around 20 percent.

6.3) SWOT analysis

6.3.1) Strengths
These are the strengths of UBL in Pakistan.
Software; UBL develop its own software these are help full in record keeping. UBL also
sells this software to other and earn money.
Network; UBL has large network in Pakistan and outside of Pakistan in which most of
the online branches. In Pakistan UBL perform function in 21 regions.
Attractive products; UBL has many attractive products such as card products loan
products retail asset products.
Good location; Most of the UBL branches in good location and in beautiful building and
it play important role for the attraction of customers.
Credit rating; UBL has good credit rating A+ in short term and AA in long term. It create
positive image in customer mind those want invest in it.
ATM Help line; UBL has help line for ATM users it is open 24 hours for user and they
can easily submit his complain and problem too directly to head office.
Team work; In UBL all officers perform work as BDO participate in every work to
achieved targets. Whole staff works together as team in UBL.
Advances & investment; UBL annual report shows that UBL give more preference to
advancing loan and investment.

6.3.2) Weakness
These are the weakness of UBL in Pakistan.
Promotion; In UBL major problem is related to promotion. Promotion of employs
depends on bringing on deposit.

Centralization; In UBL some process are late due to centralization. Manager does not
take any major decision until top management give order.
Employees; In UNITED BANK LIMITED employees are not well grooming as compare
to other commercial banks in Pakistan.
Restricting; In UBL restructuring the number of employees too much fire especially in
big cities.
HR officer; In UBL there are no human rescores officers in UNITED BANK LIMETED of
hub level.
Dependency; UBL mostly depend on one market for deposit and not take any
organized step.
UBL drive; UBL car drive takes nominal share although it has larger network this are
due to they not entertaining land lord.

6.3.3) Opportunity
These are the opportunity of UBL in Pakistan.
IT program; UBL have well experienced IT programmer they can make their own ATM
network.
Promotion; UBL give promotion to their old and well experienced employees. Reason
behind to become more loyal.
Large network; UBL has large network in Pakistan with the help of this it can get more
and more benefit from restructuring.
Chip credit; UBL has opportunity they can increase market share with the help of chip
credit card and with the help of (U) Phone Company.
Online branches; UBL has large network but all branches are not online it has
opportunity to become all branches online then its business should boost up.

Overseas branches; UBL has overseas branches. In these country UBL not face
competitor as compare in Pakistan.

6.3.4) Threats
These are the threats face by UBL in Pakistan.
Well experienced; In UBL well experienced employees leave UBL because they
receive good offer from other banks.
New customers; UBL face competition to attract new customers with the privatization
program that began in 1991 so five NCB and three DFI become privatized and have
new private banks were setup.
New technology; This age is competition there for other banks adopt latest technology
UBL need to spend more finance for new and latest technology.
Political environment; In Pakistan political conditions are not good and not stable it
creates bad effect on UBL customer.

7) Recommendations & suggestions

Recommendations and suggestion are based on the previous sections of this report and
internee works in any organization or in any company. In which I find some weaknesses
and threats give some suggestions for its improvement and implement.
During my six weeks internship I observed the overall UBL system is well and
management and employs fallow the rules and regulation but I think during my work
there is a need of improvement in some departments.These are the recommendations
and suggestion is needed in various departments of UBL SHAHEENABAD branch.
1) Cash department
During my internship I observed there is need to expansion in cash counter the
following recommendations and suggestion are made for this in my mind.
In which there is a special need to make the cash counter big because many
function perform on one counter. It create problem for regular customer.
Increase the time for accepting and withdrawing cash for those people who come
from long distance from bank and find cash counter is closed for transaction.
2) Clearing and bill department
The following suggestions and recommendations are made for this department. I
observed some mistakes during my internship period.
In which officers pull together bills for clearing do not involve her with the bank other
operation and continue stay on the very same post this create hurdle for bnak
success. Therefore it needs to give equal opportunity to all employ for career
development.
There should be need of job rotation for employees mostly in this department. By
this way we can increase the skills and capability to perform the work of employ.
3) Deposit department
The analyses show that UBL has the low share of deposits as compare to some other
banks in the market. We know that money is lifeblood for every business as it is

deposits are the lifeblood of a bank therefore it should be need to attract more
customers for high deposit.
UBL need to make the procedure of account opening simple. The (A-O-F) should be
in easy wording because everyone easily understands all terms and condition.
It also includes Urdu translations form for those customers who are not well read
english.
For the purpose of account opening only account opening form is enough there is no
need of any other application it just time consuming process.
UBL must need to give some more incentives to those people who deposit large
amounts of money.
UBL must need to give free credit line facility up to a certain limit to its old and
regular customer.
Performance appraisal policy is available in UBL documents. But not implemented.
There should be need to implement for those employs who complete its deposit
target.
4) Remittance department
In UBL bank remittance department provide services in Pakistan and outside of
Pakistan. These are the recommendations and suggestion for this.
In UBL there is no special table and counter for this purpose when need to made a
draft and mail it should be made on cash counter it make disturbance for other
customer who are on cash counter
Those people who received money from out of country bank required conformation it
has a proper process but this process takes long time. In this cause bank lose its
good will day b day. There is needed to make a faster process.

8) References
http://www.pakbanks.com/tag/types-of-bank

https://www.ubldirect.com/Corporate/AboutUs/vision.aspx
http://en.wikipedia.org/wiki/United_Bank_Limited_Pakistan
http://www.interflow.com.pk/outdoor_3.html
http://www.pakistanbanks.org/members/networks/ubl_network.html
https://www.ubldirect.com/corporate/AboutUs/AboutUBL.aspx
http://www.scribd.com/doc/22473881/United-Bank-Limited-UBL-HRM
https://www.ubldirect.com/Corporate/BankingServices/ConsumerLoans.aspx
https://www.ubldirect.com/Corporate/NRPServices.aspx
https://www.ubldirect.com/Corporate/InvestorRelations/FinancialStatement.aspx