INTRNSHIP REPORT

Final Report
(MBA)

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ACKNOWLEDGEMENT
I am very much thankful and presents salute to many individuals
who have helped me in shaping this report .I am also very much
thankful to lot of former fellows and existing colleagues who took
the time and trouble during the last few days to speak to me about
the way this text could be further improved.

I am also very thankful to the staff of BANK ALFLAH BRANCH

Gujrat ; especially to Mr. Imtiaz ahmed (Branch manager) who
provided me an opportunity to work in friendly environment.

Special Thanks To:

Branch Manager
Manager Operations

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Imtiaz ahmed khalid

Tahir mehmood

Dedication
This

final

report

dedicated

to

our

parents,

teachers and supervisors who have supported

us

all

the

way

since the beginning

of

our

studies. There support and encouragement is

always a motivation and inspiration for us.
Finally,
dedicated

to

this
all

long
those

richness of learning.

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internship
who

report

believe

in

is
the

Executive Summary:
Bank Alfalah Ltd. Was started in june21st 1992 and Bank Alfalah was incorporated in 1997.
Abu dhabi group purchase the major portion of the share of Alfalah Bank so by this they
take the authority to handle the main operations of the bank. When the banks was privatized
by the Government they follows different strategies and policies in order to maximize its
revenue so that a healthy profit can be generated. Alfalah increases its operations by opening
new branches in different areas. Now there are 400 Branches of Bank Alfalah which are
operating in Pakistan.
Bank Alfalah is well-organized and it emphasize on justification of expenses rearrangement
of backend processing to increase output, they improve their customer service standard,
process efficiency and control the bank has taken the lead in introducing the new concept of
centralizing the trade services in the country by providing centralize foreign trade services to
branches with a view to improve competence, skill and reduce delivery cost.

During this internship course, I learned about different function performed by Cash
department, cheque department, Accounts opening department, financing department and
Customer service office department and operational department and all departments for
short period. I also learned about documenting procedure , requirements and record keeping
for different activities and especially the documentation requirement of different kinds of
financing facilities and at the time of opening new bank account. Bank Alfalah Ltd has a
team of committed professional and experts.

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Introduction

Company Background
Banks plays a vital role in the development and progress of economy in every country,
Habib Bank Limited (HBL) was running as a wholly owned subsidiary by the name of
Habib Credit and Exchange Bank (HCEB). The Abu Dhabi Group later acquired HCEB
(through the process of privatization), in 1997 and its name subsequently changed to Bank
Alfalah limited and it stands for (BAL) .Bank Alfalah has started their operations in 21june
1997 and it was registered under the companies Act 1984 and it commenced its operation in
1st November 1997.Alfalah Bank is registered in Karachi as well as in the Lahore stock
exchange by the name of (BAFL) .When Bank Alfalah wants to hire more employees then
each employee have to follow the particular purpose. Employees of Alfalah have to complete
its trial period before joining the Alfalah Bank. The main advantage of this exercise is that the
employees of Alfalah Bank are hired at low cost and in a better way. It is compulsory for each
employee of Alfalah to attend the two days training program in the year, these training program
will help the employee of this in order to understand the concept of banking and its different
operations like administration and the documentation, Leadership and Management skills.
Bank Alfalah provides following benefits to their employees:-

1- Handsome salary package.

2- Provident facility.
3- Facility of gratuity fund.
4- Medical facilities
5- Salary bonuses
6- Life insurance facility
7- Promotion
8-Staff loans at low interest rates
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BANK ALFALAHS VISION

To be the Premier Organizations operating
locally and internationally that provides the
complete range of financial services to all
segments under one roof

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BANK ALFALAHS MISSION

To develop & deliver the most innovative products, manage customer experience, deliver
quality service that contributes to brand strength establishes a competitive advantage and
enhances profitability, thus providing value to the stakeholders of the bank.

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INTRODUCTION

For the students of the Master of Business Administration at University of Gujrat there is
essential to submit the internship report. It is first chapter of our report which tells the
purpose of the study, scope and objectives. I did my internship requirement in BANK
ALFALAH branch Gujrat. The experience to work in that bank was very good. I try my best
to expand my knowledge and put my study experience in the banking field. Although time
was to short but I try my best to learn up to the standard.

Purpose
The purpose to do the internship report was to explore the learning of my practical field.
The main purposes are:

To know the banking operations.

To improve the report writing skills.
To gain the experience that will be helpful for me in the future.
To apply the best methodology procedure.
To know what sort of changes IT brings in managerial activities.

Scope
As an internee in bank alfalah the main focus of my study research was on general
banking procedures in one of the branch. These operations include remittances, deposits,
advances and foreign exchange. Similarly different aspects of overall of bank, are also
covered in this report. So this study from the relevant department will help me in my
practical and professional life.

Objectives

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The object of this report is to know the maximum working of the bank which includes:

To objectively observe the operations of Bank alfalah.

To make recommendations or implementation plans for the improvement of the

Operations of the Bank.

To know who to deal with the customers.
To know that who the companies works in the competitive environment.
To learn the changing environment.
To gain the knowledge this will be helpful for me in the professional field.
To give the banking services to every individuals.
To understand the customers needs and wants.
To convince the people for more relationship.
To run the business in the effective way and lower its cost.
To create and manage the value in customers mind.

organizational structure:

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Products or services offered:

Bank Alfalah has been providing those products that help in order to accomplish the
different demands of the society, some of the main products which are offered by the Bank
Alfalah

Different Kinds of Accounts

Financing
Car Loans
Credit Cards

1.Different Kinds of Accounts:

There are Two major kinds of accounts which can be open in Bank Alfalah.
1
1

1. current account

2. PLS saving account

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Current Account:
Current Account is basically designed for those individuals or companies, associations, and
NGOS to meet their daily financial requirements which can be accomplished easily. Current
account is also suitable for the students because if student card is attached with the form of
current account opening then the minimum amount of deposit will be 1000rs. The current
account is expressed by 01 (e.g. 01000035). Following are the main features of the current
account

The minimum deposit require to open the current account is Rs. 5000.

The customer has to maintain the balance of Rs. 5000

For students the initial deposit to open current account is Rs.1000

Zakat is not deducted on current account

No interest or profit is paid on balance on current account.

PLS Saving Account:

PLS Saving Account is designed for individuals, salaried employees and household wives to
meet their daily small expenses of normal routine, PLS saving account can also be opened
by different companies or partnership firms. The saving account is denoted by 02 (e.g.
02001001). Following are the main features of the current account

The minimum deposit requires to open PLS account is Rs. 5,000/=.

The customer has to maintain the balance of Rs. 5,000/=.

Zakat is deducted from PLS saving account

Profit is paid semi-annually on credit balance in PLS saving account.

No of transaction is unlimited.

Up to a certain limit amount can be drawn without prior notice.

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Kamyab karobar Account

It is a loan account. It is suitable for small business owners and for those who want to started
business. The loan can be obtained against some security have been made which show the
duration of loan and interest charged on it.

Royal Profit Account

Royal profit account is a saving account and provides profits to the customers after every quarter.
The minimum balance requirement for this account is Rs.50,000.Zakat is also deducted from this
account.ATM is also issued in it.

Fixed Account
It is a term deposit account and profit is distributed annually to the customers. A person need to
close the account if he has to withdraw amount from this account.ATM is also not issued in it.

Lockers
Lockers are widely available at branches of Bank Alfalah.Because of good security system
customers can place their belongings safely in these lockers and can operate the many time in the
banking hours. Insurance is also provided on the amount of stock in these lockers.

Car Financing
Bank Alfalah car financing facility is a very popular facility with all bank customers as it
facilitates them to pay for their car over a period of time (1-5 yrs) at less interest rates than its
competitors. It provide additional facilities of insurance and tracking devices in cars as well.
Bank is also financing up to three years old cars and also their insurance The main segments of
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people to whom this service is targeted are salaried individuals, businessmen and other
individuals with a high disposable income.

PRODUCTS & SERVICES

With the mission to provide all-encompassing banking services to the customers,

Bank Alfalah has a uniquely defined menu of financial products. Currently it is one of the
most comprehensive portfolios of personalized financial solutions that are custom-tailored
to serve the requirements not only of conventional customers but also fulfill the needs of the
corporate sector:

Checking Accounts
Lockers
Car Financing
Home Loans
Credit Cards
Debit Cards
Funded and Unfunded Loans
Priority banking
Online banking
ATM
Islamic Banking

Credit Cards

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Credit Cards are todays one of the most selling product that banks offer. Bank AlfalahCredit
Card is a partner everywhere and is globally accepted and welcomed at locations displaying
the VISA logo. It is accepted at nearly 29 million locations in more than 150countries
around the globe and over 27,000 Bank Alfalahs establishments in Pakistan. Alfalah VISA
pays for shopping, travel, entertainment, meals and much more. Card members are
facilitated through a number of promotions from time to time. In addition,. Salient features
are:

No Joining / Annual / Renewal fee

Electricity, Sui Gas, PTCL and Warid bills payment through 24 hour Call Center and

Auto Debit instructions

SMS for card usage, mini statement, payment receipt confirmation, etc.
Cash withdrawal at all 1LINK ATMs
Special offer on Warid post paid connections

Bank Alfalah Limited

A perfect card combination for all segments of salaried & professional individuals. It has a
wide range of acceptability. Women Exclusive Bank Alfalah has introduced a credit card
exclusively for women. This card has its unique features and ease of use. Supplementary
Card Now you can give Free Supplementary Cards to any one you care for...
Debit Cards

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Bank Alfalah Limited presents Alfalah Hilal Card, the first Visa Electron International Debit
Card which gives annul limited access to current / savings account with a simple swipe, at
millions of retail shops and ATMs, worldwide. The Alfalah Hilal Card comes with a host
of conveniences and benefits combined with the wide reach of Visa Network enabling it to
be accepted at more than 840,000 ATMs and 13 million retail outlets around the world,
making it the most acceptable Debit Card available in Pakistan. It is available in gold and
silver categories
Following are the requirement of opening an account and these are Account opening
application elements:

Personal information

Next of kin

Address for correspondence

Nature of account (PLS, current)

Currency of account

Zakat deduction

Hold mail facility

There are two people needed

Introducer (Who is having already account in this bank)

Next of kin (A person who gets the amount of depositor after his
death)

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Finacing:

There are different types of borrower who avail the facilty of a financing from the bank.

Corporate body

Sole proprietorship

Partnership

Individual

Following are the types of credit facility

Current finance (CF)

Term finance (TF)

Finance against Trust Receipts (FATR)

Current finance:
To avail the facility of current finance following are the documents which are required by
Alfalah bank
Demand promissory note
Letter of arrangement
Letter of continuity
Mark up agreement IF-3
Letter of authority to debit markup

Term finance:
To avail the facility of term finance following are the documents which are required by the
bank
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Demand promissory note

Letter of disbursement
Letter of installments
Letter of arrangements
Mark up agreements IB-6A
Mark up agreement IB-6C
Letter of authority to debit mark up

Finance against Trust Receipts:

To avail the facility of Finance against Trust Receipts following are the documents which
are required by Alfalah bank
Demand promissory note
Letter of arrangement
Markup agreement IB-6A
Letter of authority to debit Mark up
Letter of disbursement
Trust receipts

For those persons who earn salaries

Two photographs of passport size and 11copies of National
Identity card.
Six month Bank statement.
Salary certificate

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Certificate of NTN

Two borrowers NIC if car borrowers are more than

one.

For businessman :

Copies of N.I.C.

Last six moths bank statement

Business proof.

Copy of N.T.N certificate

Copy of rent deed of residence.

Copy of unpaid utility bills of residence.

All brand new Pakistani assembled/manufactured cars (unregistered) and some are imported cars
are financed by the Bank Alfalah, The initial amount which is required by the bank is 20% of the
value of car. There are also different installment plan is introduced by the bank Alfalah like 5 and
3 year installment plans. Bank Alfalah car financing scheme is different from other financing
schemes available in Pakistan because of the following reasons.
Easily and flexible installments.
Flexibility of adjustment at any time during the tenure.
Quick processing.
Minimum down payment is required
Minimum insurance is required.
Balloon payment

PRODUCT/SERVICE LINES:

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The bank provides its customer various product lines: to cater their need of investments and
other social or business requirements. UBL offer the following product lines in term of

Advance

Deposits

Remittances

ADVANCES:

"The lending function of the banking for the production purposes is called Advances".
In banking sector advance is the promise that carries the repayment of the original
amount plus an interest on the principal amount, extended as advance. The credit/advance is
given on the base of the confidence/trust and on the belief that the customer will be able and
willing to pay on the demand or at some future time. Alfalah is expanding its Advances
product portfolio to serve public financing needs better.

DEPOSITS:

Deposits act as a backbone of bank. It is the lifeblood of every bank. These deposits are
source of generating incomes for the bank and for the general public to meet the financial
needs. The bank accepts the deposits at a low rate of interest and lends it at higher rate of
interest, the difference between the lending and accepting rate is the source of income for
the bank.
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. Keeping in view the above factors UBL offers the following type of deposits.

REMITTANCE:

Transfer of money or equivalent to money from one branch to another branch of the same
bank is called remittance. Now it has become an easier and safer method both for the client
and banker to transfer their money from one branch to another within the city or outside
City. In case of remittances normally two banks are involved, are as under:

Originating bank branch

Responding bank branch

MODE OF REMITTANCES

Bank Alfalfas , uses following types for transfers of mon

Demand Draft (DD)

A bank draft is an order instrument issued for payment of a certain sum of money to a
certain person, 'there are three parties involved:

Drawer: Issuing Bank,

Drawee: The bank, which the draft is drawn.

Payee: The name of person to whom the payment is to be made.

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Different departments of the bank

Credits Department
This department deals with providing loans to the customers and act as a revenue earning
department for the bank. The facilities under this department includes

Funded Credit Line Facility

Unfunded Credit Line Facility

Funded Credit Line Facility There are three major products that come under the funded
credit line facility:

Current Finance

Karobar Finance

Milkiat Finance Unfunded Credit Line Facility There are two types of unfunded credit
line facility, which are as follows:

Letter of Credit (LC)

Letter of Guarantee (LG)Types of Securities Some of the types of securities that the
bank may keep as a part of security for both funded and unfunded credit line facilities
are:

Mortgage of Property

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Pledge of Stocks

Hypothecation of Stocks

Lien on Stocks & Securities This department was good from the learning point of view and
includes the concepts of financial management course. As part of my internship I had to
make BBFS and CLP for different applicants that had applied for credit facility.
Documentation of new and renewal cases was also done by me I also used to call customers
and intimate them about the payment of markup, maturity date and other such activities.

Operations Department
The operations department is responsible for three major activities:
Clearing
Transfers
Remittances
Cash Transfers In large branches of Bank Alfalah, all these jobs are done by different
departments, but as Bank Alfalah Jhelum Branch is a small branch, all these jobs are
done by one department, known as operations. Operations department is sometimes also
known as the Transact department.

Clearing
The clearing department is responsible for the clearing of all cheques that the bank receives
daily and the different types of clearing cheques that come in the bank are:
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Inward Clearing

Outward Clearing

Online Clearing

Outward Bills for Collection

Transfers
Transfers are conducted by Bank Alfalah Jhelum Branch Branch, using its software Bank
Smart. There are two types of transfers:

Internal Transfers

Online Transfers

Remittances
There are two main types of instruments that are used to transfer money, which are as
follows:
Pay order: Used to transfer money within the city
Demand Draft: Used to transfer money outside the cityadvice. When the bank receives the
advice, the officer will pass the following entries:

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Foreign Remittances
Another type of remittances is foreign exchange transfer from another country to a
Bank Alfalah account in Pakistan, through moneygram. People used to come to receive
money sent by different countries by their relatives. I used to verify the identity and pin code
from the system and fill the form.

Cash Transfers

The cash transfers in the transact department are responsible with the cash deposits and
withdraws made by Bank Alfalah Jhelum Branch account holders. There are two types
of cash withdraws and deposits. The first is when a Bank Alfalah Jhelum Branch
accountholder either deposits or withdraws cash, while the second one is when a Bank
Alfalfas account holder, with an online account can withdraw or deposit money to his
account from the Jhelum Branch branch. As part of my internship, I was responsible to
collect cheques from the customers that they deposited, put the official stamps on the
different kinds of cheques, register their turn cheques in a register and make OBC
schedules. payment of markup, due dates, acceptance of proposal

Learning & Experience

Internship Duration & Rationale for Selection

I have done six weeks internship in different departments of Bank Alfalah. It is my first time
of experience to work in such type of dynamic organization. It is a great opportunity for me
to implement the course which I have been studied while doing an M.com, and soon I
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realize that this banking sector is more close the those courses which I have been studied I
this program of M.com).the employees of the Alfalah Bank was very experienced and they
know how to deal with the internee so that the internee can learn more about the bank and
can apply all the material which he was studied in his course of M.com. The staff of Bank
Alfalah is more corporative and humble. The way a Bank should deal with its customer so
that more depositor comes to open an account ,this phenomena is very well understood by
the Bank Alfalah ,and if the internee do well in its tenure they also offer a handsome job to
him, so by this way they create a lot of opportunity for its internee to learn more about the
Banking rules and regulations in the better way, Therefore I select this dynamic organization
for the purpose of doing an internship program which is compulsory for the every student of
M.com.

Department wise task performance

Cash Department
During my internship tenure I got a chance to sit in the cash department in order to learn the
dealing of cash, the cashier of Alfalah bank assigned me to prepare a list of utility bills like
PTCL bills, electricity bills, and Sui gas bills. There is an separate excel sheet is prepare to
record the daily received bills by the bank. In this bank I also learn that how I can create a daily
list of each utility bills receiving .The balance of the list should be equal to the amount of the
utility bills so that it can be posted easily. And a cheques detail was prepared presented or
deposited for collection. In the cash department there are different sectors like receive and issue
cash against the pay in slip and cheques respectively, payments received against the utility bills
for telephone, electricity, and Sui gas. . There are two types of token which is issued by the
Alfalah bank

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Deposit Token

Withdrawal token

Deposit Token
This facility is introduce by the Alfalah Bank in order to facilitates his valued customers if a
customer gets the deposit token from the counter then he should have to wait for its token
number for the deposit of a cash so no long lines is required in order to deposit the cash.
Withdrawal token
This facility is introduced by the Alfalah Bank in order to facilitates his valued customers. If a
customer gets the withdrawal token from the counter then he should have to wait for its token
number for the withdrawal of a cash so no long lines is required in order to withdrawal the cash.

Cheques Section
After working in the cash department I was transferred to the cheques section. There I learned a
lot of things which is related to the cheques. I learned there about the cheques entering and
approval phase for clearing the cheque payment there were a lot of burden of work about
cheque daily new queries were there to learn, like cheque dishonored, finding the reasons. Now
a days if the cheque is of same bank and the cheque bearer want to transfer the amount of
cheque in his account so now it can be possible at same day. No long clearing requirement is
required but in this case but the account must be in Bank Alfalah who receives the amount of a
cheque.

Cheques of Same Branch or Internal Transfers

When a Banks customer having a account in Bank Alfalah, branch issues a cheque to the
other party against any transaction and the receiving party bring the cheque in the bank for
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receiving payment. If the cheque is open then the customers can get the payment by
presenting the cheque on cash counter if there is sufficient balance in the issuer accounts. If
cheque is crossed then the customer having cheque has to deposit by filling a cheque deposit
slip in his account and the receipt should be signed through the cheque department officer, if
the party has an account in the same bank. The bank will verify the cheque firstly and then
will give the credit by debiting the issuer account by following this procedure the payment
can be made in a same day.

Cheques of Other Banks:

If a person who deposits a cross cheque in the Bank Alfalah, G-9 branch for collection and
the cheque is of another bank (suppose HBL, Islamabad), then G-9 branch will cross
(special crossing) the cheque and send the cheque to its that branch which is located near the
HBL, Islamabad. When Islamabad branch will collect the cheque from G-9, it will send to
HBL for clearing. If there is balance in the issuer party, the HBL will give a National Bank
cross cheque in favour Bank Alfalah, Islamabad branch by debiting party account. Bank
Alfalah, Islamabad will deposit this cheque in his customer account in the NBP and will
give a credit to H.O Account and simultaneously will send a credit advice (called IBCA) to
Bank Alfalah, G-9 branch. On receiving of credited advice from the corresponding bank, the
bank will debit the H.O Account and will give credit to the customer account after the
deduction of bank charges by this the amount an crossed cheque would be achieved.

Account opening department

In account opening department I learned all the requirements which is required for
opening the accounts of different kinds. There are two major types of account.

current account

PLS saving account

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Current Account
Current Account is basically designed for those individuals or companies, associations, to
meet their daily financial requirements which can be accomplished easily and in a better
way. Current account is also suitable for the students because if student card is attached with
the form of current account opening then the minimum amount of deposit will be 1000rs.
The current account is expressed by 01 (e.g. 01000035). Following are the main features
of the current account

The minimum amount is required to open current account Rs. 5000.

The customer has to maintain the balance of Rs. 5000

For students the initial deposit to open current account is Rs.1000

Zakat is not deducted on current account

No interest or profit is paid on balance on current account.

PLS Saving Account

PLS Saving Account is suitable for individuals, salaried employees and household wives to
meet their daily small expenses of normal routine, PLS saving account can also be opened
by different companies or partnership firms. The saving account is denoted by 02 (e.g.
02001001). Following are the main features of the current account :

The minimum amount is required to open pls saving account Rs. 5,000/=.

The customer has to maintain the balance of Rs. 5,000/=.

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Zakat is deducted from PLS saving account

Profit is paid semi-annually on credit balance in PLS saving account.

No of transaction is unlimited.

Up to a certain limit amount can be drawn without prior notice.

The major requirements for opening an account are as follows.

National identity card

Source of income
Electricity Bill & Gas Bill
At least first deposit is required.

Customer service office department

It is the desk in which Bank Alflah welcome the each customer who enter in the bank for the
purpose of deposit and withdrawal of a cash with the bank. On this desk there is one who was
dealing with the entering person.
The task which was assigned to coordinate with the dealing person I also noted the data of
entering person and guided them to the right way about withdrawal of payment and for the
purpose of depositing the cash in the bank. Further I learned that how to deal with the new
customers in a humble and polite way. There I often filled the paying slip for cash deposit and
cheques deposits.
Following are those slips which are available at the customer service desk

Cash deposit slip

Cheque deposit slip

Online cash transfer slip

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The above mentioned three types of receipts are of different color. There I also learned that how
to fill the above mentioned slips. Following are the things which are normally mentioned on
those receipts.

Depositor Name

Amount of Money

Beneficiary Branch

Home Branch

Authorized signature

Financial department
I this department I learned the procedure of a car financing. When a customer comes to lease of
car and they demand a installment plan for a particular car in order to lease a car from the
bank. When the customer receive a installment plan then he fills the application form for
leasing a particular car, application should contain a request for leasing a car from the bank and
its color ,model ,company and two references. Bank receives a fee which is non refundable and its
amount is 5000rs. After following a specific procedure, then the customer makes the downpayment
which is 25% of the value of a car, and gives to the bank postdated cheques. When the process is
completed then, a quotation is sent to the car dealer for the specified car that this particular car
should be delivered to our customer. Then the car is registereg through the exercise and taxation
officer so that the car number is allotted and all this process is held through proper procedure. When
all this procedure is completed then the bank deliver the key of the car to its customer and then
Bank issues NOC letter. Now the customer becomes the full owner of a company. Following are the
benefits which a depositor can get if he leases the car from the Alfalah Bank.
Case processing is very fast

Minimum charges or fee of the bank.

Minimum amount of down payment

Balloon payment

Alfalah finances all new and imported cars.

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Following are the documents which are required for car financing internal procedure

Check file

Legal documentations

Data check documents

BFS (basic fact sheet)

Verifications (business + telephone + residence + reference)

Signature verification

If the customer is failed or default to pay the installments amount then which is due on the due
date then he may be challenged or sue in court. And an extra key is also kept as a guarantee and
by using this legal document we can get the customer to the court.

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SWOT Analysis Bank Alfalfas

Following are the strengths, weakness, opportunities and threats of bank Alfalah.

Strengths

Bank Alfalah has a strong financial position and its earnings per share is increased up
to 50%.

Bank Afalah hired qualified employees to increase its working efficiency.

Bank Alfalah is a fastest growing financial institution due to successful business

policies.

Bank Alfalah is the pioneer among the commercial bank who introduce commercial
along with Islamic banking in the Pakistan.

Due to its strong financial position they are giving more and better services to its
valued customers.

Weaknesses

Bank Alfalah is losing its income due to free cheque books, online charges and
other things.

Bank Alfalah has some inexperienced employees.

More work load in the daily working hours especially 11-3 pm.

Most of the employees is less motivated because there is proper incentive awards
for its employees.

Misbehaving attitude with its customers.

Opportunities

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Bank Alfalah can grow more in the economies like Pakistan.

Bank Alfalah can advance some loans to the mega projects in order to get good or
healthy profit.

Bank Alfalah can get a huge demand of consumer financing.

Threats

Instability of economy in Pakistan

If more customers defaults with Alfalah Bank.

High inflation rate can also damage the Bank Alfalah

If competitors are proactive then it become threat for Bank Alfalah

Recommendations
The Bank Alfalah has a plan to become a pioneer bank of the banking fields for this purpose
bank is making a lot of efforts and have done very well but I found some flaws there and
want to suggest some In achieving its mission and in order to get the maximum profits,
Bank Alfalah is gaining a lot of profit due to its effective policies and strategies. There are
different problems takes place in Bank Alfalah, some of the major problems are observed by
me and I mentioned the following problems

o Mostly there is a need of equipments in G-9 branch. And Bank Alfalah has a latest technology
based machines like ATM, fax machine, printers and photocopy machine, it has been observed
most of the times machines fails to performed the specific task which is assigned to machine .
So these all things should be up to dated and a proper technician is available to solve the
particular problem.

o In Alfalah there are many training centers in Lahore as well as Karachi but the main
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problem is that it is only for the officers not for the lower staff so, so there should be a
proper training program for lower staff also.

o job advancement procedure for lower staff of Bank Alfalah is slow due to many reason. The
main problem which I observed that lack of motivation to lower staff members so Bank
Alfalah should give them chance to new opportunities. There should be opportunity for the
lower staff to up graded properly.

o As the account holders of the Alfalah bank is normally corporate sector so there is a main
problem of clearness of the cheque. Customers have to wait for a long so more employees
should be recruited for the said rushed departments especially cash department.
Inexperience person are not performing well due this efficiency is reduced and many of the
time they misbehaved with the cashier.

o Competitors are getting away by way of providing new needed products and Bank
Alfalah have a lot of variety of products. Main problem I observed that Alfalah is not
introducing a latest and innovative products like self depositing machine as introduced by
the standard chartered Bank.

o There is no department which creates relationship with the customers valued in account.
Thats why there are no large companys accounts. A separate department should be maintained
for relational matters in order to maximize the bank profit.

o Most of the employees offer prayer in conference room as there is no separate room for
prayers. Also a separate room should be made for sorting of vouchers and most of the time
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this activity is done in conference room which is not a proper location for this purpose. There
should be separate room for prayer and vouching.

o Employees always work for the incentive purposes so a special incentive scheme should
be introduced for motivating the employees of Bank Alfalah
o The space of G-9 branch is very congested and no proper arrangement of sitting for the
customers so they should hire a new and open space building.
o There should be a proper token system which record the time of issuing of token till the
time of its clearing so the efficiency of the cash department can be checked in a better
way.

Conclusion
Due to the lot of help of branch members, now I am able to gain some experience of
new things which are compulsory in order to take the knowledge regarding banking sector
and different workings of banks. Now I can easily deal with the public with respect to many
different workings of bank. I can easily fill up the different types of receipts which are used

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for the purpose of depositing money in the banks and can also gives some guideness
regarding the requirement of account opening and the finance department of the bank.
Finally I concluded that Alfalah is the best organization for those persons who wants to
build his long term career workings. The overall workings and environment of the bank is
very comfortable and the staff is so helpful and respectful of each other so by this they can
maintains a professional environment.

Employees of Alfalah G-9 branch are hard workers and they work for an extra working hour
so that the entire workings take place in a very friendly atmosphere and no employees of the
Alfalah bank is pressurized while during his work. The employees of the Alfalah bank are
more loyal and committed to his work. This G-9 branch of Alfalah relatively small but due
to the more efforts of the employees of Alfalah Bank they are generating a healthy profit.

In Bank Alfalah G-9 branch I apply a lot of things which I have been study I have been
study in our course of MBA and this will help me to build my long term banking career.

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