IBM WebSphere BPM

IBM WebSphere Lombardi Edition

Introduction

Paul Pacholski
WebSphere BPM Technical Sales
IBM Canada Laboratory

2009 IBM Corporation

IBM WebSphere BPM

Agenda

BPM Introduction

IBM WebSphere Lombardi Edition High Level Overview

Questions and Answers

2010 IBM Corporation

IBM WebSphere BPM

Business-Driven Processes Problems Addressed by Lombardi

Edition

Human to Human and Human to System Processes

Current operational fire

One Sigma quality ... a 32% error rate

Individual or group heroics make the process work

Poorly understood end-to-end metrics within LOB

Change 3-8 times per year

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IBM WebSphere BPM

Processes Problems Solved by Lombardi Edition

3

1. Informal Tasks and

Communication (ex Paper
or email)

Finance
and Ops

Invoice
Reconciliation
Teams

6
Executive
Management

Customer
Service

2. Inefficient Working
Environment Spans
Systems
3. Inconsistent Prioritization

Account
Administration

1
2

4. Incomplete or Inaccurate
Data Flow Between
Systems
5. Lack of Control Over
System and Business
Events (Exceptions)
6. Poor Visibility Into
Process Performance

Business Pains:

Cannot Grow Efficiently

Customer Dissatisfaction

4
4

2010 IBM Corporation

IBM WebSphere BPM

Process Improvement Requires A Third Way

Process-improvement requirements are likely to be unique, which favors build rather
than buy. And the timeframes and costs of both are often not compatible with process
improvement, so a third way is required.

Build
Flexibility

Third
Way
BPM

+ Customized
+ Unique
- High TCO
- IT Resources

Buy

built
built for
for
Process
Process
Improvement
Improvement

+ Reduced Time
+ Lower Initial Cost
- Standard Feature Set
- Reliance on vendor
- Response to Change

Cost and Time

2010 IBM Corporation

IBM WebSphere BPM

BPM Delivers a Layer for Control and Visibility

1. Automatically Prioritizes
and Routes Work

Finance
& Ops

Invoice
Reconciliation
Teams

Customer
Service

Executive
Management

Account
Administration

2. Guides users through

decisions
3. Standardizes resolution
across geographies
4. Leverages existing
systems and data
5. Reacts to business
events and initiates
action
6. Real-time visibility and
process control

BPM
Benefits:

80% Reduction in
Manual Interactions

Faster Issue Resolution

6
6

2010 IBM Corporation

IBM WebSphere BPM

The Products
designed
designed
from
from
grounds-up
grounds-up
for
for BPM
BPM

The simplest way to get

started with your BPM initiative

The quickest way to deliver

process applications

Process Discovery and

Documentation Tool

Process Development and

Administration Tool
2010 IBM Corporation

IBM WebSphere BPM

Agenda

BPM Introduction

IBM WebSphere Lombardi Edition High Level Overview

Questions and Answers

2010 IBM Corporation

IBM WebSphere BPM

Simplicity with Sophistication

Engagement with Business and IT
Repeatability of BPM Projects

2010 IBM Corporation

IBM WebSphere BPM

The Essential BPM Capabilities of Lombardi Edition

Modeling

Account
Teams
Invoice
Reconciliation
Teams
Customer
Service

Executive
Management
Policy
Administration

designed
designed
from
from
grounds-up
grounds-up
for
for BPM
BPM

Simulation+
Optimization

Workflow

Rules

Business Data
Mgmt

Human
Interfaces

Documents

Event
Monitoring

System
Integration

Metrics

10

Analytics
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IBM WebSphere BPM

Lombardi Edition Key Differentiator

Its not what you do that is so

different. Its how you do it.
That is the big difference.

Jose Francisco Vergara

Director, Knowledge Management and BPM, Iron Mountain

11

2010 IBM Corporation

IBM WebSphere BPM

Traditional BPM/Process Application Lifecycle

complex
complex
development,
development,
lack
lack of
of agility
agility

(Ex. Typical stack vendors)

Java Developers

Technical Experts

Users / Managers

Business Modelers

Service Dev Tools

Task Portal

BPEL Modeler

Integration Tools
Business Modeler

End User Forms

Rules Modeler
Deployed Code
Version 1

...

Deployed Code
Version N

Rules Dev Tools

?
How do these artifacts relate?

12

Reports / Analytics

Is everything in synch?
2010 IBM Corporation

IBM WebSphere BPM

Lombardi Edition Shared Model Architecture for BPM Lifecycle

Process Portal

Process Portal

Admin Console

Process Coaches

Manager

Worker

Scoreboards
Execute

Process Designer

Administrator

Collaborative platform
Repeatable & iterative development cycle
What you model is what is executed
Business Modeler

Shortened cycle of development

WLE
Shared Model
Design

Decrease maintenance workload

Optimize

No code approach

Process Designer

Process Optimizer
Process Inspector

Developer

Business
Analyst
13

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IBM WebSphere BPM

Simplicity with Sophistication

Engagement with Business and IT
Repeatability of BPM Projects

14

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IBM WebSphere BPM

The Picture is the Process

simple
simple to
to
use,
use, extremely
extremely
agile
agile

15

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Playback Week 2
IBM WebSphere BPM

PROCESS PLAYBACK
VP, Pharmacy
Operations

Process Developers

16

Call Center Managers

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IBM WebSphere BPM

BPM Projects from Inception to Production in ~90 Days

WLE
WLE is
is also
also
about
about
development
development
methodology
methodology

BPM Analysts (1)

Engagement Manager (1)
Infrastructure Specialists (1)
Add BPM Developers (2)

Week
Week 1
1

Weeks 2-3

Discovery

Detailed
Requirements

Add Technical Architect (1)

+ Infrastructure Specialists (1)

Weeks 4 to 10

Iterative Development with frequent Playbacks

Weeks
Weeks
11
11 to
to 12
12

Week
Week
13
13

Test

Go
Live

PLAYBACK 0
Define the Process
As-Is and To-Be Process
Maps
User Stories
Problems and Pain Points
KPIs/Metrics/SLAs
Opportunities for
Improvement
Process Triage
Process Charter and ROI

17

PLAYBACK 1

PLAYBACK 2

PLAYBACK 3

Build the Process

Connect into the

Infrastructure

Refine the Delivery

Author the Business

Process

Define the Roles /

Participants

Define the Variables

Configure the Screens

Model the Rules across the
Screens and Model

Data Flow Through

Other Systems of Record
SMTP
Data Warehouse
LDAP / SSO
EAI

Model Corner Cases

Expanded Search Capabilities
Build Metrics and Performance Reports
(Tuning and Measurement)
Other types of Processing Automation
Feedback from Playbacks
2010 IBM Corporation

IBM WebSphere BPM

Simplicity with Sophistication

Engagement with Business and IT
Repeatability of BPM Projects

18

2010 IBM Corporation

IBM WebSphere BPM

Lombardi customer references are among the most

advanced in BPM maturity. They demonstrate broad
adoption of BPM across an organization and
yielding transformative business results.

Gartner
2009 BPM Suites Magic Quadrant

19

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IBM WebSphere BPM

Agility Means Adoption Across Entire Organization

20

Efficiency

Effectiveness

Agility

Eliminating up to 80% of
the human touches in
Invoice Reconciliation

Built supplier on-boarding system

for 40% less than code based
alternative in 66% of the time

Identify Issues in the lending

process prior to having
bottlenecks and identify areas of
waste

Standardize the Mall Branch

office processes and make
tasks easier for staff.

Saves $2M per quarter

by resolving Distressed
Shipment more effectively

Full Audit Trail for Compliance in

their grants process 1st major
pharma to be compliant

Reduce the time to

document and comply
with NERC regulations

Cut engineering time

of designers on car systems
by 20% in one year.

End Cap Product Display

Management delays identified
months in advance
2010 IBM Corporation

IBM WebSphere BPM

Agenda

BPM Introduction

IBM WebSphere Lombardi Edition High Level Overview

Questions and Answers

21

2010 IBM Corporation

Questions?

2009 IBM Corporation