Pranjali Rajkumar Ingole

Email id: - pranjaliingole20@gmail.com

Contact: 9175059129

Objective

To succeed in an environment of growth and excellence and earn a job which provides me job
Satisfaction and selfDevelopment and help me achieve personal as well as organization goals.

Professional Summary

5 year of experience in BPO for non-voice process

An active listener with strong interpersonal skills. Strive to understand client needs and
provide exceptional results.
Familiar with MS Word, Excel, power point and Internet applications, able to learn new
programs.
Work Experience

Current Organization INFOSYS BPO Pvt. Ltd.

Period- Since 1st Aug 2012 to 1st Jan 2015

DesignationSR. Process Executive
Client- Cisco
Current project and description

Cisco is the leading supplier of networking equipment and network management for
the Internet products include routers, hubs, Ethernet. Cisco systems Inc. designs,
manufactures and sells internet protocol (IP) - based networking and other products
related to the communication and information technology industry, and provides
service associated with the products and their use

Awards and Appreciation: Got Reward and Recognition award in the Company
Got I star (best employee of the year) award in
2013 and 2014

Highlights

The mainly responsible for managing end to end compensation process and
setting up of Hierarchy Structure for Account managers. In addition, they are also
responsible for setting up of accounts and territories for new fiscal year.
Overall Responsibility -

Working for Non-Voice process

Understanding the client requirement.

Working in a Team & Take care of all those who associated with me.
Strong leadership, negotiation, problem solving, and team building
skills
Currently working as SME for UKI and Central region
Handling daily client calls.
Maintaining reports for daily weekly and monthly cases.
Working on Cases received from clients.
Taking appropriate actions on received cases.

Previous organization
Previous Organization Web Sym Technology
Period January 2010 to July 2012
DesignationSR. HR Executive
Clients - Banking, financial services (BFSI), Consumer,
Retail & Services (CRS), Energy & Infrastructure (E&I), Information and
communication technology (ICT),
Highlights

Managing the complete recruitment life-cycle for sourcing the best talent from
diverse source.
Understanding the client requirement.
After short listing follow up with the candidates till he attends interview.
Taking the responsibility till the on boarding of the candidate.
Get prepared for back up profiles if rejected or not joined or no show.
Checking, tracking, salary negotiations and closing.

Education
BCA from Nagpur university with 58%
HSC from Nagpur board with 50%
SSC from Nagpur board with 50%

Completed Project Commune Care training (PCC) which is based on

Common European Framework.
Technical Skill: - Completed Testing and Quality Assurance course from NIIT Pune.
Basic Computer: - window 2007-2010, MS-Excel, V-lookup

Personal Profile
Name

Pranjali Ingole

Fathers Name

Rajkumar Ingole

Date of Birth

20-08-1986

Gender

Female

Marital Status

Unmarried

Nationality

Indian

Permanent Address

C/O Rajkumar Ingole Vijayanand society,

Narendra Nagar,Nagpur-440015

Languages Known

English, Hindi, Marathi

Declaration
I commit that all the information given above are true and reliable according to
my knowledge.
Place: ..
Date: ..

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