ZENOSS

SERVICE DYNAMICS
A NEW CLASS OF IT OPERATIONS
As enterprises and service providers drive towards the ITas-a-Service model, IT operations must move beyond device
level uptime stats and general availability. While understanding
performance and availability is foundational, operations must
also be able to answer questions on overall service health. The
increasing challenges of guaranteeing service delivery inside of
dynamic infrastructures have prompted the need for a new class
of IT operations solution that offers scalable, automated, real-time
service assurance and analytics across highly virtualized and public,
private and hybrid cloud datacenters.
Zenoss Service Dynamics is the first to deliver a single product
that provides service impact management, event management,
resource monitoring and advanced analytics that enables IT
operations teams to manage their ever-growing physical and virtual
devices as services instead of individual data points. Zenoss takes
the guesswork out of identifying the root cause of an infrastructure
problem such as an outage or drive failure that can put your critical
business services at risk.

AGILE BUSINESSES REQUIRE AGILE

OPERATIONS
Zenoss Service Dynamics unifies your IT operations, allowing them
to focus on solving problems not finding them. By providing realtime visibility into all levels of your infrastructure and prioritizing
events based on their impact, Zenoss allows you to gain control of
your changing infrastructure to:
Ensure the highest quality of service

UNIFIED, REAL-TIME SERVICE assurance

for hybrid it OPERATIONS
Zenoss Service Dynamics real-time, unified service model gives
you real-time visibility into your ever changing IT infrastructure to
proactively manage complex and dynamic environments. Whether
you are building a Cloud infrastructure from the ground up or
evolving an existing infrastructure, monitoring all of your physical,
virtual and cloud-based resources and their dependencies from a
single pane of glass enables you to see the real-time health of your
infrastructure and online services as a whole.
Zenoss Service Dynamics aligns IT operations with the
service perspective to provide in-depth insight into the critical
relationships between resources and the services being provided.
By understanding the impact performance or availability issues
can have on your services, Zenoss automatically identifies the
root cause of infrastructure issues so you can quickly address
and resolve problems before service users and customers
are impacted.

Anticipate problems before they happen

Rapidly respond to business changes
Increase utilization and lower your operating costs
Enhance the customer experience
Accelerate your adoption of IT-as-a-Service

PURPOSE-BUILT TO MANAGE THE

DYNAMIC DATACENTER
Zenoss is the first to deliver a single product capable of managing
todays highly virtualized infrastructures and complex public,
private and hybrid cloud datacenters. Based on the concept that IT
must control an environment that by default is no longer static but
instead designed for agility, Zenoss Service Dynamics was purposebuilt to manage change and solve complex IT operations problems
simpler, faster and more intuitively.

REAL-TIME DATACENTER MONITORING

Zenoss Service Dynamics unifies performance, availability and
event monitoring of networks, servers, storage and applications
across all your physical and virtual devices. Zenoss automatically:
Discovers and monitors physical and virtual devices through
agentless APIs
Builds and maintains dependency maps, inventory and
configuration details
Provides event transformation with automated remediation
capabilities
Ensures service levels are maintained at all times and provides
real-time alerts

UNIFIED ANALYTICS AND REPORTING

Zenoss Service Dynamics contains turnkey analytics that provides
immediate insight into all layers of the infrastructure including
networks, storage, servers, virtual machines, applications and
cloud services. Zenoss provides:
A central data warehouse of all managed domains, resources,
and devices
Out-of-the-box performance, availability, utilization and
inventory reporting
Powerful decision making with an easy-to-use, centralized
analytic engine
Thanks to Zenoss unique relationship-based management model
that is built and maintained automatically, operations will always have
visibility into the real-time state on their infrastructure.

RAPID IMPACT RESOLUTION

Zenoss Service Dynamics impact management capability quickly
pinpoints service health issues in real-time across the entire IT
infrastructure. Zenoss automatically:
Builds and maintains service dependency mappings with real-time
discovery and topology modeling
Quickly identifies root cause of performance and availability issues
Prioritizes most likely incidents for quick event resolution

Whether you are looking to reallocate resources or perform

long-term capacity planning, Zenoss provides the datacenter
intelligence needed today to manage your entire operations so
you can align IT goals with your business decisions.

OPERATE IT-AS-A-SERVICE
No matter where you are in your journey to the cloud, Zenoss
Service Dynamics was designed with the flexibility, ease-of-use, and
scalability required to proactively manage even the most complex
hybrid cloud datacenters. With Zenoss Service Dynamics, managing
IT-as-a-Service is a reality at the speed and scale required of todays
more complex, dynamic IT environments.

Corporate Headquarters
Zenoss, Inc.
275 West Street
Suite 204
Annapolis, MD 21401

410.990.0274 (main)
410.990.0047 (fax)
www.zenoss.com

Zenoss and the Zenoss logo are trademarks, or service marks of

Zenoss, Inc. All other trademarks listed in this document are the
property of their respective owners.
2011 Zenoss, Inc. All rights reserved.
DS-ZSD-0511