STR 581 CAPSTONE FINAL EXAM PART 1

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STR 581 CAPSTONE FINAL EXAM PART 1

1. The concept that some leadership attributes will work in some situations
but not in others can be described by the
2. Sam Meyers manages a telemarketing call center. He has 20 employees
working for him who are displeased with the way he yells and threatens to
terminate them for what they see as small issues. Which kind of power is Sam
using to get the job done?
3. Which of the following is considered an organizational blueprint, which
prescribes the quantity and time frame for when each end product will be
assembled?
4. In performing a SWOT analysis, which of the following would be considered
as a threat?
5. During the implementation of a project, which of the following should be
the primary focus of a consulting firm?
6.Which of the following is considered a major process flow structure?
7. Some studies indicate the best approach for transformational change may
have the chief executive officer create an atmosphere for change
8. Demings PDCA (plan, do, check, and act) cycle underlies what inherent Six
Sigma principle?

9. What can affirmative action assist organizations in achieving that diversity

initiatives cannot?
10. According to the job characteristics model, autonomy is defined as the
degree to which a job generates direct and clear information about
performance
11. Active listening requires:
12. An example of control criteria that can be used in any situation is ________.
13. Because practical considerations make job tryouts for all candidates
infeasible, it is necessary to __________ the relative level of job performance for
each candidate on the basis of available information.
14. Which of the following is ISO 14000 primarily concerned with?
15. Which of the following is a desirable strategy for managers aiming to
reduce the negative consequences of rumors?
16. ________ refers to an individuals belief that he or she is capable of
performing a task.
17. When an employee volunteers to run a canned food drive, this is an
example of
18. As a university student, your institutions social principles and practices
reflect on you, as a stakeholder, in the organization. Therefore, it is your right
to question how these practices should be evaluated in relation to the social
issues that the school is addressing. If your university provides job-share
programs, builds a day-care facility, and only uses recycled paper, it could be
said to be ________.
19. A project can be segmented into which of the following?
20. In order to make their firm a learning organization, managers should

21. Conflicts can be resolved by withdrawing from them or suppressing them.

This conflict-management technique is known as ________.
22. Adoration of a charismatic leader by followers can lead to
23. Which of the following statements is true with regard to the effectiveness
of tactics?
24. ____________ is the biggest hurdle to overcome in a pay-for-performance
plan.
25. Mary arrives at her new job. Before she can begin actually doing the work,
she must complete a series of activities including role playing and virtual
reality interactions. What type of training method does Marys new employer
use?
26. In _____, workers have been fired for refusing to quit smoking, for living
with someone without being married, drinking a competitors product,
motorcycling, and other legal activities outside of work.
27. Which of the following is one of Dr. Eli Goldratt's rules of production
scheduling for optimized production technology?
28. The Civil Rights Act of 1991 offered what for victims of unintentional
discrimination?
29. Which of the following is an element that addresses elimination of waste
under lean production?
30. Training that results in ______ is costly because of the cost of training
(which proved to be useless) and the cost of hampered performance.

STR 581 CAPSTONE FINAL EXAM PART 1