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OPASTCO Winter Conference

Technical Committee Panel


IPTV QoS Monitoring &
Assurance
IPTV Monitoring & Maintenance
in a Multi-Vendor Environment
2009 Winter Conference

Part A: IPTV QoS in the Short Term

Where do you
want me to
put it?

A Big Pipe is not enough . . . or is it?


2009 Winter Conference

IPTV Ecosystem: Pieces to the Puzzle


access network

head end

Where do you
want me to
put it?

content
(SD, HD,
VOD, PPV

CA

metadata

DRM

compression

encryption
encoding
EPG
EAS

middleware
ad insertion

local channels
CE devices
VLAN
packet loss
transport network

congestion
control

IGMP
BER
bandwidth

STB, PVR
latency

home
network
jitter

admission control
loss compensation
(FEC, ReTx, EC)

provisioning, management, maintenance,


diagnostics, revision control, billing,
etc
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Evidence of IPTV Challenges


Three Letter Acronyms
ITU, DVB, CEA, VSF, ATIS, ETSI, VQEG, DLNA, IETF, ATSC, MPEG
Forum, Broadband Forum (DSLF), Open IPTV Forum, Cable Labs,
SCTE, IEEE, HPNA, MOCA Forum, HomePlug, etc. . .

Consultants
System Integrators
Ecosystem Solution Providers* (address multiple issues)
Conferences, Seminars, Books, Training
Awards (for facilitating and promoting industry progress)
Money & Manpower follow opportunity . . .
i.e. problems to be solved
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IPTV End-to-End System Elements

Source: Broadband Forum (DSLF)

network domain
application (IP video) domain

The IPTV network is really not aware of the TV part


QoS is used to approximate QoE
Empirical studies have been used to develop QoS metrics
that predict equivalent QoE
2009 Winter Conference

QoS versus QoE Metrics


Quality of Experience (QoE): (more difficult, costly, lengthy to measure)

Mean Opinion Scores (MOS)


Application
(i.e. video, audio)
Response
(i.e. channel change delay, VOD delay, trick mode delay)
Interaction
(i.e. EPG, GUI, remote control device)
Contents
(i.e. popularity, value)
Reliability
(i.e. availability, consistency)
Security
(i.e. contents, privacy)

Quality of Service (QoS): (easier, less costly, quicker to measure)

Bandwidth
Circuit Type
Latency
Jitter
Packet Loss

(i.e.
(i.e.
(i.e.
(i.e.
(i.e.

Mbps, minimum guaranteed bandwidth)


CBR vs VBR; values adjustment)
milliseconds)
milliseconds)
duration & frequency of error event = packet loss rate)

(often simplified or approximated using Bit Error Rate)

MDI
MDI

(Media Delivery Index)


(delay/jitter (Delay Factor) + packet loss (Media Loss Rate)
2009 Winter Conference

QoS Targets
Example:

DSL Forum TR-126, Triple-play Services


Quality of Experience (QoE) Requirements

Bandwidth
MPEG2

Bandwidth
MPEG4

Loss

Latency

Jitter

Packet
Loss
Ratio

SDTV

3.0 5.0 Mbps

1.8 3.0 Mbps

1 event
per hour

< 200ms

< 50ms

5.26 7.31
E-06

HDTV

15.0 18.1 Mbps

8.0 12.0 Mbps

1 event
per 4
hours

<200ms

< 50ms

1.16 1.28
E-06

125Kbps
(stereo)
384Kbps
(Dolby 5.1)

N/A

Audio

125Kbps
(stereo)
384Kbps
(Dolby 5.1)

2009 Winter Conference

Audio lead Video


15ms
Audio lag Video
45ms

N/A

General IPTV Keys to Success


Shorter Term
Fixed, known, repeatable solution set
successful deployment (experienced ecosystem providers* . . . more to be said)
reference sites (due diligence)

Lead Point of Contact, Point of Responsibility


at least 1, no more than 2: application domain & network domain (slide 7)

Lots of interop testing


EAS example
commitment to interoperability (but whose time, manpower, facility?)
no independent test labs yet, but some limited interop labs (ex: Ledcore)

Stable, long-term viable partners


Revision control
Commitment to standards
Education & training
Seminars
Lessons learned presentations or webinars (ex: FTTH Council)
2009 Winter Conference

Ecosystem Solution Providers


Example: Head-End Solutions (HE + STB + middleware + other?)*
Example
Provider
CSI

Head
End
hosted
design/build
(Avail)

Falcon IP design/build
(Avail, SES,
own HE)

FSI

Hotwire

design/build
(Avail)

hosted

Content

Transport

streamlined
(thru HE
solution)

lease WAN

streamlined
(thru each
HE solution)

satellite

satellite

Local
Node
partial HE
full HE

full HE

Business Other Services


Model
shared
ARPU
design
build
design
build

local voice
local data/ISP
partners

design/build
voice
local data/ISP
partners

streamlined
(thru HE
solution)

satellite

own package

own WAN

full HE

design
build

hosted voice
hosted data/ISP
Help Line (HL),
Tech Support (TS)

local switch
+
local content

shared
ARPU

hosted voice
hosted data/ISP
HL, TS, billing

* Business plans, methodology, services, and deployment model subject to change for each provider.

2009 Winter Conference

Technical IPTV Keys to Success


Shorter Term
Fixed, known solution set
Lead Point of Contact, Point of Responsibility
Lots of interop testing
Extensive network documentation
Physical: wiring, cabling, equipment, etc.
Network: circuit and address maps (MAC, IP, etc.)

Adapt your own tools


devices (example: slingplayer)
open source community (ex: RRDTool, Cacti, Nagios)

Quality (QoE) should be measured periodically:

at Head-End (before encoding) to check content supplier


at Head-End (after encoding)
at Subscriber (STB, codec)
therefore, end-to-end view (done at turn-up and periodically)

Quality (QoS) should be measured consistently


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Technical IPTV Keys to Success


Shorter Term
PMs (QoS metrics) in every box in the IPTV system
L1/L2 monitor points:
BER
latency/jitter
at HE, Core Switch/Router, Edge Switch/Router, OLT, ONT, BHR, STB

L3/L4 monitor points:

IGMP join/leave latency


Packet loss
Packet latency/jitter
But L3/L4 functionality adds cost; not needed in every device
HE, Core Switch/Router, Edge Switch/Router, OLT

Set thresholds for early warnings of degradation


Test ODN loops and end-to-end equipment (for testing only)

valuable for either PON or point-to-point


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Part B:

IPTV QoS in the Longer Term

Where do you
want me to
put it?

A Big Pipe is not enough . . . or is it?


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Future IPTV QoS Challenges

Content Issue
HD+ (60 fps HD; Super HD, 3D)
Compression limits
Increase symmetry

Where do you
want me to
put it?

Convergence with info sources,


social networking, etc.

Transport Issue

Bandwidth (more BW, less TE)


Traffic Engineering (or vice versa)
Monitoring
Diagnostics

Home Network Issue

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Out of service provider control


Too many boxes
No new wires
Anytime/where
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Standards Activity
ATIS IIF (IPTV Interoperability Forum)

Open participation to ATIS member companies; membership fee


Work Groups: Architecture, Metadata, Security, Test/Interop, QOS
Transport agnostic (IP layer focused)
Phased services (broadcast, on-demand, interactive streaming)
Use/adapt existing standards, fill in missing gaps, cohesive viewx

Open IPTV Forum

Initially closed participation; limited number of participants; fee


To make IPTV a mass market, plug-and-play service
Use/adapt existing standards
Considering a certification program

Broadband Forum (former DSL Forum)


Extensive work on broadband provisioning and maintenance (TR-069)

QoS over broadand networks to support IPTV

IPTV Installation & Configuration Best Practices (in progress)


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Standards Activity
ITU-T

IPTV Focus Group (Global Standards Initiative umbrella; SG 13)


Study Group 9 (CATV)
Study Group 12 (QoE)
Study Group 15 (access & transport network)
End-to-end: total IPTV architecture, services, security, control, etc.
Functional IPTV architecture and reference model (not hardware)
Adopted input from ATIS IIF, BBF, HGI, DVB and ETSI

ETSI (European Telecommunication Standards Institute)


DVB standards (example: DVB IPTV STB)
European standard TV over IP
ATIS has adapted some ETSI work to fit North American TV standards

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Standards: Philosophical Differences


NGN/IMS Based
Supporting Forum:
Supporting Major Service Provider:

ATIS IIF
Verizon

Web Services Based (including OTT IP video)


Supporting Forum:
Supporting Major Service Provider:

Open IPTV Forum


AT&T

ITU-T Position
Defining NGN based IP video services
Also defining non-NGN based IP video services

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Key IPTV QoS Reference Documents


ATIS
ATIS 0800004: Framework for QoS Metrics & Measurements for IPTV
Network topology, domains, metric types, degradation types

ATIS 0800005: IPTV Packet Loss Issue Report


ReTX (RTP, TCP) vs Error Correction (FEC) vs Error Compensation (PLC)

ATIS 0800008: QOS Metrics for Linear Broadcast IPTV


Packet, byte, misorder, gap, burst, synch, join/leave, channel change, etc.

ATIS 0800011: QOS Metrics and Measurements for Public Services


metrics to support EAS, Closed Captioning, V Chip

ETSI
TR 101.290: MPEG Metrics

ITU-T
ITU-T J.140 J.149: Video Quality Measurements series
ITU-T J.241: QoS Measurement Methods for Video over Broadband IP
ITU-T Y.1541: Network Performance Objectives for IP Based Services
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Key IPTV QoS Reference Documents


ETSI
TR 101.290: MPEG Metrics

ITU-T

J.140 J.149: Video Quality Measurements series


J.241: QoS Measurement Methods for Video over Broadband IP
Y.1541: Network Performance Objectives for IP Based Services
Y.1910: IPTV Functional Architecture
G.1080: Quality of Experience Requirements for IPTV Services
G.1081: Performance Monitoring Points for IPTV

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Key IPTV QoS Reference Documents


Broadband Forum (DSLF)
TR-126: Triple Play Services QoE Requirements
target QoS metrics in order to achieve QoE

TR-143: Enabling Network Throughput Performance Test & Monitoring


UDP echo, ICMP/Ping, FTP/HTTP upload/download (enhanced TR-069)

TR-135: TR-069 Enabled STB


configuration, fault information, trouble resolution, performance monitoring

WT-160: IPTV Performance Monitoring from STB


PM objects and diagnostics in STB (enhanced TR-069)

TR-069: CPE WAN Management Protocol


Auto configuration between server (ACS) and CPE (DSL RGW, ONT, STB)
Being expanded with diagnostics tools (TR-143, TR-135, TR-160, etc.)

Telcordia
SR 5305: QoS in Broadband Home Networks

HN config & management, QoS measurement & assurance, metrics


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Future IPTV Keys to Success


Longer Term
Standardization
Standards integration into key IPTV ecosystem elements (every box)
ATIS IIF Standards (for interop)
ITU Standards (e.g. G.1081) for monitoring
BBF Standards for CPE (e.g. TR-069 equipped STB)

Interop & certification (not just: standards based, compliant) (UNH)


Revision control
Product differentiation (Standards Plus)
Point of Contact, Point of Responsibility
Regulatory Policy:
FCC separable security
STB function integrated in TV (already happening in Japan)
ATIS ISSI downloadable security

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