Amazon Seller Questionnaire

* mandatory questions Need help? click here

1. Can you sell used/refurbished items on Amazon.in? *
o

Yes

No

2. What are the different ways by which you could update Price and Quantity? *
o

From manage your inventory

Using Price and Quantity File (Excel Loader)

Partial update

All of the above

3. How will you find out whether you have listed the same product multiple times ? *
o

Inventory report

Sold listings report

Not possible to find out

4. Within how many hours should you respond to customer queries? *

32 hours

64 hours

24 hours

48 hours

5. If a message in your Buyer Seller Messaging tool doesnt require any response. What
should you do? *
o

No need to respond

I should mark it as "NOT REQUIRING RESPONSE" by checking the

"MARK AS NO RESPONSE NEEDED" box

Contact seller support

6. How can you check for new orders? *

o

Order notification email/SMS

Manage orders section in seller central

Order reports section in seller central

All of the above

7. What is the default Lead Time To Ship/Fulfillment Latency? *

o

1-2 Business days

4 Business days

3 Business days

7 Business days

8. If you have listed your products on other online or offline sales channels then the
price of that product on Amazon should be:? *
o

Less than other sales channels

Less than or equal to other sales channels

Greater than other sales channels

9. Who will bear the Octroi charges, if any, for a merchant fulfilled order? *
o

Customer will have to pay before receiving the shipment

Seller will pay

Amazon will pay

10. How often can you expect the payment from Amazon for all shipped confirmed
orders? *
o

30 days from order confirmation

Same day

7-14 days from order confirmation

11. How can you view all transactions that occurred during a settlement period ? *
o

Reports -> Payments > Transaction View

Reports -> Payments > Statement View > "Sub Total" Link

Option a and b

12. How can you take feedback from customers? *

o

I don't have an option to take feedback

Add a note in the invoice

Shipment confirmation email

Option b and c

13. What are the methods by which you can contact the buyer? *
o

Use buyers encrypted email id

Use Seller Central Contact buyer form

Sellers are not allowed to contact the buyer

Call the buyer

Option a, b & d

14. If a buyer provides negative feedback, what are the ways in which you can react? *
o

Resolve the issue by contacting the buyer through Amazon and request the

removal of the feedback

o

Nothing, it cannot be changed

You can post a response to the negative feedback on the website

Contact seller support to contest the feedback

Option a,c and d

15. Buyers can claim A-Z Guarantee in which of the following scenarios? *
o

Seller fails to deliver the products within 3 days from the maximum

estimated deliver date

o

If the buyer received defective, damaged or not the item depicted in the
sellers description

If the seller has not provided the refund or replacement as per the policy

All of the above

16. Within how many days should you respond to an A-to-Z claim notification from
Amazon? *
o

30 calendar days

7 calendar days

Not mandatory to respond

17. While issuing a full refund what % of the referral amount will be held back by
Amazon? *
o

10% OR Rs. 300/- (whichever is lesser)

20% OR Rs. 300/- (whichever is lesser)

30% OR Rs. 300/- (whichever is lesser)

18. Amazon will automatically cancel your order if you do not confirm your shipment
after ______ days of Estimated Ship Date? *
o

19. When is the cancellation charge of 2.5% of an order value applicable? *

o

All seller cancelled orders (Except buyer requested cancellation)

Amazon auto-cancelled orders (Because seller has not shipped the order

and confirmed shipment within 48 hours of the last date of Estimated Ship
Date)
o

Amazon will not auto cancel an order

Options a and b

20. What should you do when a customer contacts you and requests you to cancel his
order on his behalf? *
o

Ask customer to cancel the order on his own if it is within 30 minutes

If customer insists, cancel the order using Buyer Requested Cancellation'

option after getting a message from customer with the reason code as "cancel
order"

Dont cancel the order and contact Seller Support

Options a and b

21. To avoid your account from being marked for performance review , what are the
performance target you should maintain for the following metrics: Order defect rate,
Pre-fulfillment Cancel Rate, Late Ship Rate? *
o

< 1%, < 2.5%,< 4% respectively

< 2%, < 2.5%,< 3% respectively

< 3%, < 2%,< 2.5% respectively

22. What happens when you do not meet the Seller Performance Targets? *
o

There is no action taken but you are expected to improve your

performance

You receive a warning notification by the Amazon Seller Performance

team to improve your performance on priority

o

Your account might get suspended immediately, if you miss your

performance target by a large margin

Both option b and c

23. When you upload any excel template (flat file, price and quantity template, etc) to the
seller central platform, which format should the template be in? *

Excel Workbook

CSV

Text tab delimited

Excel Template

24. How can you recover your selling privileges if your account is suspended or blocked
by Amazon? *
o

Create a plan of action and send your appeal to Amazon for reinstatement

Nothing can be done

Create a new account

25. How do you find new product opportunities that are popular on Amazon.in but are
currently unavailable ? *
o

Product opportunities under selling coach on the home page

Popular out of stock products report under Business reports

Option a and b

26. How will we notify you regarding new selling opportunities? *

Amazon Selling Coach feature

Email Notification

Option a and b

27. If you need support after your launch on Amazon.in, what are your options? *
o

Use Amazon Seller Central Help pages

Contact Seller Support team via email/ phone

Option a and b

28. How can you temporarily remove your active listings from Amazon website? *
o

Temporarily inactivate listings from Account Info section

Update Quantity as 0

Not possible

Option a and b

29. What are the steps involved in creating a promotion? *

Create Product List

Select appropriate promotion type - Free Shipping / Money Off / Buy One
Get One / External Benefits

Mention start & end date of promotion and decide up on claim code

requirement
o

Verify "Detail Page Display Text" and Create promotion

All of the above