Internal Organizational Structures: Case Study of VMware

Mark E. Egan
CIO, VMware

Confidential
2011 VMware Inc. All rights reserved

IT Architecture of the Future

Mobile
End-User Devices

Social
Existing Apps

New Enterprise Apps

SaaS Apps

Cloud
Existing Datacenters
Private Cloud

Public Infrastructure
Public Cloud

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Future IT End User Workspace

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IT Organization

CIO

IT
Communications

Exec. Asst.

Business
Applications

Global
Infrastructure
&
Cloud
Operations

R&D
Operations

Planning
&
Architecture

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Digital
Supply Chain

CISO

Business Applications
VP, IT Business Applications

Business Engagement
GSS

Renewals
Call
Center
Mgmt
Customer
Care Mgmt

Marketing

Global
Websites
Promotions/
Events/ PR
Campaign
Mgmt

Support
Service
Delivery

Lead
Capturing &
Scoring

Service
Workforce
Mgmt

Globalization
Strategy

Post Sales
Planning &
Delivery

Marketing
Content Mgmt
Customer/
Partner Comms
Partner/Alliance
/Channel
Marketing
Social Media &
Communities
Solutions
Marketing/
Customer
Journey

Field
Operations

G&A

Sales Planning

A/P & A/R

Account/
Territory Mgmt

Procurement

Lead/
Opportunity
Mgmt

Tax

Pipeline/ Deal
Mgmt
Special Deal
Support

Expense Mgmt
Bookings
Budgeting/
Forecasting
General Ledger,
Cash
Management,
Fixed Assets

Sales Quote &

Pricing Mgmt

Payroll, Stock
Administration

Partner Strategy
& Mgmt

SEC Reporting

Alliances
Channel Mgmt

Oracle
Portals
Middleware
SOA

SFDC Tech
Services
SFDC
Partner
Cloud
SFDC Sales
Cloud
SFDC
Service
Cloud

IDM
SAAS
Integrations

Online
eCommerce

Legal

DSS Services

MDM
Customer,
Product,
Territory
Enterprise Data
Warehouse
(EDW)
BI OBIEE
ODS Operational
Data Store
Data Marts

Investor
Relations
Internal Audit

EDI

Development
& Support

License
Compliance

Order Bookings/
Claims/ Returns

Entitlement
Mgmt

Architecture/M&A

Service Delivery
Quality
Assurance

Architecture &
Tech Lab

M&A &
Apps PMO

System
Testing
Integration
Testing
Regression
Testing
Performance
Testing
Functional
Testing
Test
Automation

Applications
Architecture

M&A
Integration s

Mobile /End
User Solutions

Applications
PMO

Horizon
Platform
Alpha Lab
vFred

ICE

ICE

HR Mgmt
Comm. &
Collaboration
IT
Facilities

Pricing
Program & Portfolio Mgmt

Solution Design

Business Process Analysis

Solution Development

Solution Definition

Technical Delivery Mgmt

Tier 2 and 3 Support

QA Services

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Architectural Stewardship
M&A Program Management
PMO Process & Management

Global Infrastructure and Cloud Operations

Service Operations

Continued Service Improvement

Service Transition
VNOC/VMSD & Monitoring Tools

Service Strategy

Two process groups aligned with ITIL Light

and designed for speed and agility

Service Design
Service Delivery

Three functional groups aligned with future

IT direction

End--User Computing
End
End User Devices, Secure Access
Application
Legacy/Modern, Data Management, Messaging, Integration, Authentication
Infrastructure
Compute, Storage, Network, Security
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IT Infrastructure Organization Journey to the Cloud

Physical

Cloud

Architects

Architects

Systems
Admin
Cloud Infra
Admin

Network
Admin

Systems
Admin

Network
Admin

Storage
Admin

Storage
Admin

Specialized technical staff

Broad technical staff

Operate more in silos

Team approach

Less reliance on architects

Higher reliance on architects

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Questions?

Confidential
2011 VMware Inc. All rights reserved