Professional Documents
Culture Documents
Internship report at
Seabank Dong Da
branch
Table of contents
I.
Introduction................................................................................................................3
1. Southeast Asia Joint Stock Commercial Bank Seabank..................................................3
2. Dong Da branch..................................................................................................................4
II.
Responsibilities...........................................................................................................5
III.
Major assignments......................................................................................................5
1. Arranging documents into right order................................................................................5
2. Reminding clients to pay interest.......................................................................................6
IV.
Organization analysis.................................................................................................7
Good practices .........................................................................................................................7
Problem....................................................................................................................................8
V.
Internship summary...................................................................................................9
1. Advantages and disadvantages...........................................................................................9
2. Lessons learned and future orientation...............................................................................9
Appendix................................................................................................................................11
Evaluation..............................................................................................................................11
References.............................................................................................................................12
I.
Introduction
Located in 25 Tran Hung Dao street, Hoan Kiem district, Hanoi, Seabank is known as one of
the biggest joint stock commercial banks in Vietnam in term of chartered capital (VND 5,335
billion in 2012), the largest network banks, the most popular brand recognition and the most
stable developing banks.
By their own effort and the support from the strategic partners from international and
domestic, Seabank gradually builds up their reputation with high quality and effective
services. Particularly, Socit Gnrale, the leading financial institution in Europe, becoming
one of Seabanks partners since 2008 helps them create many strategies and enhance the
service model towards international standard. In addition, VMS Mobifone and PV Gas also
have great contribution in financial condition of the bank, which enforces the leading
position of Seabank in the banking system of Vietnam.
In more detail, according to the annual report in 2012, the bank has total assets of VND
75,067 billion (up 74% from 2011), total deposit of VND 31,446 billion (up 92% from 2011),
total exposure of economic organizations and individuals of VND 16,230 billion (up 85%
from 2011) and NPL at only 2.98% of the total exposure. Seabanks incomes from service
fees in 2012 reach VND 26,152 billion (up 46% from 2011). Currently Seabank has about
2,353 employees working at 155 outlets and nearly 226,201 clients (136% higher than 2011s
figure) all over the country.
Bearing in mind the application of advanced techology is the key success factor; Seabank has
taken a great step forward by implementing the use of the Temenos T24 Core Banking
(Switzland) application which is one of the most advanced pieces of banking software
currently available. This helps in saving information access time and enhances output of
transactions. T24 can operate 1,000 transactions/ sec., allow 110,000 simultaneous users
including 10,000 direct users and 100,000 Internet users, and manage 50 millions customers
accounts. At the same time, the banking network continues to broaden and widen, reaching
out to dynamic economic areas as well as big trade centers across the country. Currently,
Seabank has issued 87.900 ATM cards including domestic debit card S24+, S24++, student
card, partnership card, international MasterCard, etc and has 298 ATM all over the country.
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Most innovative retail bank Vietnam 2012 of Global Banking and Finance
Review (GBAF).
2.
The transaction office was opened in 2008 and located Dong Da district, Hanoi. It was
divided into 4 main departments which are management and operating support, individual
4
Responsibilities
From 1st august to 31st October, 2013, I worked as a full time intern in Small and Medium
enterprises department of Seabanks Dong Da branch. The working hour is from 8am to
12am in the morning shift and from 1pm to 5pm in the afternoon shift, which is 8 hours in
total. Moreover, I also work in morning shift in Saturday according to the regulation of
Seabank.
I was mainly responsible for work of an assistant to support the dealers in customer service
with their daily banking documents. In particular, I dealt with the documents about the short
and long term loans of enterprises. In addition, I also worked as an assistant to deal with the
clients on monthly interest collecting basis and provide them information about promotions
and new policies.
III.
Major assignments
While working as an assistant for Seabank, I was given two main tasks: arranging the
documents and reminding clients to pay monthly interest when it comes to due. Although my
assignments that I carried out is the most detailed and simple step in the whole process of
banking operations, I felt that those missions are of great meaning to me for the reason that I
have got basic understanding about the operations of a banking office.
1. Arrangement of documents into the right order:
5
Organizational analysis
1. Good practice analysis: Modern computer system with effective LAN network.
Seabank is the first bank applying the T24 and using modern computer system with high
international standard. Currently, T24 was upgraded to R10 and T24 Browser is widely
used, which enhances the management process and speeds up all the transaction activities. In
addition, Virtual Desktop Infrastructure was implemented in all the branches to help the bank
provide the safety, confidentiality for the operating system and reduce the expenses in
oprating and maintaining, which creates favorable working condition for employees working
in all places through internet.
2. Good practice analysis: a professional training course.
All the training activities were implemented in school branch located in 151 Yen Phu street,
Tay Ho district, Hanoi. School branch was designed as a transaction office with many areas
such as reception, transaction corner and many types of equipment like computers, ATM
machines, etc. After the theory training course, trainees will take part in some practical
situation to be familiar with the real working environment and use T24 directly. Generally,
the training provides newcomers a good background and information about Seabank and
working process, which will help us do the tasks more effectively and efficiently.
3. Good practice analysis: a friendly and comfortable working environment.
The communication among staff members is very open. Although the organization is divided
into four main departments, they frequently discuss with the others. If the tellers of
7
Appendix
10
Evaluation
In charge of Seabanks Dong Da branchs management, I have supervised Ms. Ngo Thi
Thu Hang during her three months internship here.
As I knew, Ms. Hang is a positive, motivated, diligent and punctual person during the
time she interned in our branch.
Working as an assistant, she completed all the tasks such as arranging documents and
reminding customers about their interest payment carefully and effectively. After the
training course, she could adapt quickly to the working environment and always be ready
to receive any given tasks. Moreover, she expressed that she is enthusiastic, friendly and
helpful to other employees. In rush hours, she usually helped others to prepare
documents, receive the phone, provide information for clients and fulfill documents, etc.
I am at your further disposal in case you have other queries related to the performance
and functioning of Ms. Hang.
Signature of supervisor
References
http://www.seabank.com.vn
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