9h50 Andrew DeGroot

Reducing the Risk and Realizing the
Value of Core Systems Replacement
Introduction
Risk Reduction
Customer Experience
Core Systems in the Cloud
Brazil Implementation
Andrew deGroot, SVP, Global Business Development

and Alliances
Copyright 2013 Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
June 25, 2013
Topics
Copyright 2013. Exigen Insurance Solutions. Please do not use or duplicate without express authorization.
Exigen Cloud Advantage

Right-size with Core Systems in the Cloud
Exigen Suite Core Solutions
Exigen Cloud Computing Service
A Look at Exigen Cloud Services
Tier 3
support
SAAS SERVICES
Business Operations
Help Desk Operations
Help Desk Maintenance and/or Support Services
Maintenance and /or Support Services Technical
Operations
Technical Operations
Hardware Planning
Data Center Operations

Data Center Operational Management and Support
Operational system management per Run Book
Full suite of operational, administrative, and
management control procedures and services
covering network and data center
Operations Management
Operational Maintenance
Security Management
Monitoring, Alarms, Reporting

Network and Server Infrastructure
Storage
Backup and Disaster Recovery
Security
Application Operations
Change Management
Performance Management
Database Management
SaaS-70 Compliance
SERVICE LEVEL AGREEMENTS (SLAs)

SAAS Service Availability
Successful Return to Production
Maintenance Windows
Initial Problem Response
100%
performance
Reducing Risk of Core Systems Replacement

Pre-configured Packages vs Customization

Evolution of Core Systems Configuration
80/20 Rule
10
Traditional systems over

80% hard-coded and
inflexible.
9
8
Typical configuration-based
systems provide rules &
tools but only 20% preconfigured product.
7
6
5
Exigen Suite pre-configured

packages come over 80%
ready out-of-the-box as an
fully-functional system to
jump start both design and
development activities.
4
3
2
1
0
Traditional
Configuration
Based
Pre-configured
Project Configuration
Pre-Configured Content
Base

Addressing Risks - Exigen Pre-configured Approach
Implementation Risk
Client starts with a fully functioning, end-to-end processing system.
Preconfigured Package represents a robust, reference implementation for
project teams making changes to clients requirements.
Improves quality and consistency, improves speed of delivery, and reduces
overall cost
Agility Risk
Pre-integrated suite reduces the complexity associated with system upgrades

High degree of configurability in Exigen Suite reduces the % of customization
required in order to minimize impact on clients upgrade path.
Recent Exigen client upgrade experiences reveals an average timeframe with
testing of 2 months.
Pre-integration of Exigens Product Factory and Rating Studio enable
introduction of new/revised products in rapid timeframe

Addressing Risks - Exigen Pre-configured Approach
Cost of Ownership Risk
Reduced costs of initial implementation and subsequent system upgrades
The preconfigured package dramatically decreases integration
requirements during deployment - the most costly component
A single platform is capable of managing multiple lines of business at the
same time
Removes cost of series of separate policy, billing or claims solutions.
Reduces TCO for multi-line/territory insurers as a large percentage of initial
deployment costs can be leveraged and re-used in the future.
10
Improving the Customer Experience

Differentiating with Insurance-specific CRM and CCM
Today, pricing is highly competitive, many products are quickly commoditized, and
innovations are quickly replicated, so it is difficult for insurers to differentiate As a result,
insurers need to strive for superior customer experiencemanaging the entirety of their
insurer relationships, across touch-points, according to customers personal preference
CAP GEMINI
11

Exigen Customer-centric Approach
Exigen Insurance Solutions (EIS) CustomerCore is an insurance-specific, vertically
integrated CRM component.
12
Customer Acquisition
Lead Management
Opportunity Management
Marketing & Sales Campaign Management
Customer
Customer Management
Acquisition
Customer Accounts & Portfolio
Customer Sales & Service
CustomerCore
Customer Profile & Preferences
Customer Transactions & Interactions
Customer Relationships
Customer
Customer
Communication
Service
Customer Analytics
Customer Service
Personal Agent (in person)
Contact-Center (phone and chat)
Web and Mobile Apps self-service
Automated Agents (Voice and Document Auto-Reply services)

CustomerCore CRM Integrated Multi-Channel Communication
Key Advantages of CustomerCore
Fully integrated with insurance core systems (including legacy and 3rd party systems)
Extends insurance processes to multiple distribution networks ranging from direct
networks and agents and brokers, banks, and alternatives such as retailers and car
dealers
Supports multiple business channels (i.e. mobile, Internet, contact center) to support
person-to-person, correspondence-based, and self-service modes of interaction.
The key business benefits to insurers are:
13
An increase in customer affinity and mutual value of the customer relationship;

A measurable improvement in the quality of the book of business and business performance;
Reduces operational cost and complexity; and
Increases sales effectiveness by recommending best fit products for new business and up-sell.
ACE Brazil
Core Systems Suite Replacement
ACE Brazil Snapshot

Solution
Full Exigen Suite for Policy Admin/Billing/Claims
Lines of Business
Personal lines: standard and high net worth LOBs
Distributed nationally via MGAs
Deployed in Portuguese and English

Rollout
Q1 2012 high-net-worth home and auto
Q3 2012 standard home and auto
Platform
Exigen Suite as SaaS in Exigen Cloud

private cloud; virtualized environment
Deployment
Deployed 20 interfaces using ESB
Global Team: Brazil\Europe\China\USA
OnShore Product Specialists
Offshore Exigen Center of Excellence
ACE Brazil Project Highlights
Speed To
Market
Improved
Distribution &
Service
SaaS
Advantages
First products live in less than 6 months
360 view of customer and account

Independent brokers described system as best
insurer system to use
No ACE IT investment required from infrastructure

to applications
100% performance to SLAs
Platform available for deployment in other
countries
Andrew deGroot
SVP, Global Business Development and Alliances
345 California St, 10th Fl
San Fancisco, CA 94104
Thank you

9h50 Andrew DeGroot

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Reducing the Risk and Realizing the

Value of Core Systems Replacement

Andrew deGroot, SVP, Global Business Development

June 25, 2013

Exigen Cloud Advantage

Exigen Suite Core Solutions

Exigen Cloud Computing Service

A Look at Exigen Cloud Services

Data Center Operations

Monitoring, Alarms, Reporting

SERVICE LEVEL AGREEMENTS (SLAs)

Reducing Risk of Core Systems Replacement

Reducing Risk of Core Systems Replacement

Traditional systems over

Exigen Suite pre-configured

Reducing Risk of Core Systems Replacement

Pre-integrated suite reduces the complexity associated with system upgrades

Reducing Risk of Core Systems Replacement

Improving the Customer Experience

Improving the Customer Experience

integrated CRM component.

Improving the Customer Experience

An increase in customer affinity and mutual value of the customer relationship;

Core Systems Suite Replacement

ACE Brazil Snapshot

Deployed in Portuguese and English

Exigen Suite as SaaS in Exigen Cloud

ACE Brazil Project Highlights

First products live in less than 6 months

360 view of customer and account

No ACE IT investment required from infrastructure

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