Professional Documents
Culture Documents
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
ABOUT HRSG
Since 1989, HRSG has worked with a range of industries to define talent needs, address skill deficiencies, and improve
individual and organizational performance. Clients include global corporations and small or midsized organizations operating in sectors such as logistics, finance, accounting, technology, HSE, HR, manufacturing, sales and marketing, and
many more. For more information, please visit www.hrsg.ca.
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
HRSG Competencies
For the best results, start with the best competencies.
Every successful competency initiative begins with the right competencies. HRSG competency
content is recognized worldwide for its unparalleled detail, accuracy, and usability.
Table of Contents
General Competencies (49)
Technical Competencies
Leadership Competencies
Finance
Finance (68)
Banking (24)
Insurance (20)
Information Technology
Information Technology(20)
Telecommunications (4)
Law, Public Safety, Corrections and Security
Police and Security (32)
Legal (14)
Marketing, Sales and Service
Marketing (12)
Sales and Retail (9)
Business Development (5)
Natural Resources
Oil and Gas (231)
Petrochemical (43)
Science, Technology, Engineering and
Mathematics
Science (5)
Engineering (23)
Health, Safety and Environment (11)
Research and Development (8)
Transportation, Distribution and Logistics
Supply Chain Management (28)
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Organizational Awareness
Partnering
People Management
Performance Management
Presentation
Proactivity & Self-Motivation
Problem Solving
Project Management
Quality Focus
Relationship Building
Report Writing
Research
Results Management
Risk Taking
Self-Confidence
Self-Management
Social Responsibility
Stress Management
Team Leadership
Teamwork
Time Management/Priority Setting
Using Information Technology
Wellness
Work Ethics and Values
Writing Skills
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Leadership Competencies
Transformational Leadership (8)
Exemplifying Integrity
Ensuring Accountability
Inspiring Others
Leading Change
Nurturing Innovation
Fostering Learning and Development
Acting with Empathy and Compassion
Embracing Diversity
Business (6)
Bridging Cultures
Improving Business Processes
Managing Resource
Personal (6)
Decision Making
Fostering Communication
Organizational Savvy
Resilience
Self-Awareness
Thinking Strategically
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Technical Competencies
Business, Management and Administration
HUMAN RESOURCES (30)
Business Needs Analysis
Career Development and Coaching
Change Management
Compensation and Benefits
Administration
Competency Management
Consulting and Advising
Employee Engagement and Retention
Management
Employee Relations
Employment Legislation, Policies, and
Procedures
Interviewing Skills
Learning and Development
Learning Delivery
Learning Solutions Development
Managing and Measuring Work
Occupational Health and Safety
Organizational Analysis and Design
Performance Planning
Policy and Standards Design and
Development
Process Management
Project and Program Management
Recruitment and Selection
Risk Management (for non-risk
managers)
Strategic Planning
Succession Management
Talent Management
Valuing Diversity
Vendor Management (For nonprocurement specialists)
Workforce Planning
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Finance
FINANCE (68)
Base Finance, Accounting & Audit (6)
Accounting and Reporting
Auditing
Financial Budgeting, Planning and
Reporting
Financial Policy Development,
Interpretation and Application
Financial Systems, Processes and
Technology
Processing and Recording Financial
Transactions
Audit (5)
Corporate Governance - Audit
Fraud Detection and Control
Internal Audit Financial Risk
Management
Internal Controls Assessment
IT Audit
Controller (4)
Accounting Principles
Compliance Management
External Reporting - SEC & Governmental
Global Consolidation & Close
Financial Planning and Analysis (14)
Business Performance Analysis
Business Plan Preparation and
Evaluation
Enterprise Planning and Profit
Maximization
Financial Risk Management
Financial Systems, Processes, Tools and
Technology
Forecasting and Reporting
Improving Business Processes
Market Research and Business
Performance Analysis
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Tax (7)
Mergers and Acquisition Support
Tax Accounting and Reporting
Tax Audits
Tax Management
Tax Policy and Planning
Tax Return Compliance
Tax Systems and Technology
Treasury (8)
Cash Management
Corporate Finance
Cost Accounting
Cost Management / Internal Controls
Assessment
Credit Management
Debt Management
Financial Policy Development,
Interpretation and Application
Financial Risk Management
BANKING (24)
Central Banking (18)
Banking Regulations
Banking Supervision
Banking System
Currency Management
Debt Management
Economic Research and Report Writing
Financial Stability
Foreign Exchange
Information Security Policy Management
Macro Models
Market Operations
National Economy
Payment Systems Operations
Payment Systems Oversight
Public Finance
Reserve Management
Treasury Operations - Accounting and
Settlement
Treasury Operations - Risk Management
Commercial Banking (6)
Account Closure
Bank Operations
Banking Services Management
Loan Management
Mortgage Banking
Payments
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
INSURANCE (20)
General Insurance (7)
Assessing and Transferring Risk
General Claims Knowledge
Insurance Product Knowledge
Legal
Principles and Practice
Understanding of Risk and Compliance
Understanding of Underwriting and Risk
Broker/Agent (4)
Broker/Agent Operations
Broker/Agents Role and Responsibilities
Claims Handling
Negotiation and Placement of Risk
Claims (3)
Claims Investigation
Claims Management
Claims Settlement
Underwriting (6)
Actuarial
Assessment of Quantum
Pricing the Risk
Underwriting
Underwriting Process
Underwriting Risk Management
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Information Technology
INFORMATION TECHNOLOGY(20)
TELECOMMUNICATIONS (4)
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
LEGAL (14)
Client Communications
Contract Drafting
Corporate Secretarial Administration
Employment and Industrial Relations
Gathering Information
General and Legal Translation, Revision
and Writing
Information/ Records Management
Knowledge
Knowledge of the Law
Legal Advice
Legal Analytical Ability
Legal Ethics and Professionalism
Legislation and Compliance
Litigation Management
Technical Editing and Revision of Legal
Documents
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Channel Management
Corporate Advertising
Event Management
Market Research & Analysis
Marketing Communications
Marketing Strategy and Planning
Measurement & Control
Media Relations
Positioning & Branding
Pricing
Product Development
Public Relations
Business Partnering
Business Performance Analysis
Market, Industry and Competitor
Knowledge / Understanding
Revenue and Profitability Management
Strategic Business Development
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Natural Resources
OIL AND GAS (231)
Electrical Equipment (24)
AC and DC UPS
Battery Charger and Batteries
Cathodic Protection
Computerized Maintenance
Management System (CMMS)
Control Circuits
Current Limiter
DC Motors
Earthing System
Electrical Cranes
Electrical Power Generator
Electrical Power Transformer
Electrical Workshop Equipment
Emergency Power Generator
Heat Tracing
Heating, Ventilation and Air Conditioning
Systems (HVAC)
Isolation and De-isolation Procedure
Lighting Systems
Motor-Operated Valves
MV and LV Switch Gears
MV, LV Motors and Electrical
Submersible Pumps
Power and Control Cables
Power Management Systems (PMS)
Protection Relays
Soft Starter and Variable Speed Drives
(VSDs)
Instrument and Control Equipment (14)
Control Panels and Junction Boxes
Control Valves
Distributed Control Systems
Emergency Shutdown and Process
Shutdown Systems
Fire Detection and Control
Flow Metering Stations
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
PETROCHEMICAL (43)
Maintenance (16)
Instrumentation & Analyser Safety
Preventative Maintenance Techniques
and Methodology (PM)
Quality Monitoring
Troubleshooting/Problem Solving
Electrical/Electronics Engineering
Electrical Systems Maintenance and
Repair
Maintenance Techniques Methodology
Quality Control and Troubleshooting
Mechanical Maintenance
Mechanical Systems
Maintenance Management System
(CMMS) and Troubleshooting
Maintenance Planning and Economics
Maintenance Planning and Scheduling
Assessment and Planning of
Requirements
Inventory/Supply Management
Warehouse Management
Operations (4)
Engineering Operations
Operations Safety
Operations Troubleshooting
Petrochemical Material Resources
Technical (16)
Distributed Control Systems, Operations
and Control Room Records
Process Control Fundamentals
Process Shutdown and Safety
Instrumented Systems
Programmable Logic Controllers (PLC
Process Efficiency
Process Technology
Technical Safety
Utility Technology
Management of Working Relationships
with Suppliers
Planning and Economics
Project Management
Performance Assessment
Condition Monitoring
In-Service Inspection Methods and
Techniques
Root Cause Analysis (RCA)
Static and Rotating Equipment Inspection
Quality Assurance / Quality Control (7)
QA Product Analysis
QA Root Cause Analysis
QA Troubleshooting
QC Laboratory Information Management
System (LIMS) Operation
Occupational Health and Safety
Management
QC Product Analysis
QC Laboratory Troubleshooting
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
ENGINEERING (23)
Customer Affairs (5)
Accounting and Reporting Customer
Affairs
Customer Billing System (ORION) Operational Meter Reading Billing and
Revenue Collection
Customer Relationship Management
System Operational - Customer Service
Meter Reading Billing and Revenue
Collection - Operational
Safety, Health and Environment
Customer Affairs
Engineering (18)
Building & Construction Design
Calibration / Mathematics
Civil Engineering
Electrical Equipment Operation
Electrical Systems Maintenance and
Repair
Electrical/Electronics Engineering
Engineering Inspection
Engineering Operations
Facilities Engineering
High Voltage Systems Engineering
Material Resources
Mechanical Engineering
Mechanical Maintenance
Mechanical Systems
Quality Control and Troubleshooting
Surveying
Technical Drafting
Working with Tools and Technology
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Extended Policies/Legislative/International
Elements (3)
Intellectual Property Management
International Business and Multicultural
Skills
Legislative Framework Alignment
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca