O’Niel Grant

188 Glen Hawthorne Blvd | Mississauga, Ontario | L5R 2K6 | (416) 898-9456 |

January 20, 2010

Dear ,

Please accept this letter and accompanying resume as notification of my interest in a position with your company.
Following is a brief overview of my work and experience.

With over fifteen year’s experience, most of my work experience has been in effective Restaurant Management. Most
recently in my position as General Manager of Guest Experience of Kelsey’s Airport. I was engaged to set the standard
with increasing audit scores, creating a more stable work environment and increasing sales and efficiency within the
store. I was responsible for ensuring proper food and beverage inventory, ensuring adequate staffing levels and
ensuring that the principles of the mission statement were met or exceeded in a store that is every thing unpredictable. I
led the management team to promote employee satisfaction & development, operational execution, community
relations, sales generation and increasing profitability.

At Kelsey’s Bramalea I was engaged to provide leadership and motivation. My flexibility and capacity to multi-task
allowed me to successfully improve audit scores and sales for a significant period. The store won its first growth award
and its first steritech cleanliness award. As well, I participated a great deal in the community promotion of Kelsey’s and
in the development and mentorship of staff.

These skills coupled with my work experience, my aptitude for the hospitality industry and my enthusiasm to learn,
have rendered me an excellent candidate for the General Manager position. I believe my professionalism, my
motivational skills and my leadership by example are all qualities which will ensure my success as a General Manager
and permit me to make significant contribution to the restaurant. I look forward to a personal interview to further
discuss my candidature.

Sincerely,

O’Neil Grant
188 Glen Hawthorne Blvd.
Mississauga, ON., L5R 2K6
(416)898-9456
 O’Niel Grant
188 Glen Hawthorne Blvd | Mississauga, Ontario | L5R 2K6 | (416) 898-9456 |

Objective: To secure a General Manager position where I can utilize my extensive knowledge and skills effectively and
efficiently to operate a successful restaurant and make a significant contribution to the organization

Summary of Skills:

Management Skills:
Have managed and motivated cross-functional teams •Ability to work effectively and efficiently under time constraints
• Superior capacity for resource allocation •Excellent planning and organizational skills • Ability to work in a multi-
tasking environment • Superior ‘people skills’• Ability to compile and report weekly financial statements and bi-weekly
payroll • Conducting weekly physical inventory • Ongoing staff development, coaching, reviewing and mentoring •
Extensive experience in staff orientation and training • Completed Performance Management Seminars • Completed
Recruitment and Training seminars • Trainee trainer seminar

Analytical Skills:
Excellent business solutions skills • Capacity for business planning, resource allocation, financial reconciliation,
variance analysis •Ability to assess information and develop rational, business decisions • Able to identify and suggest
new ideas and effective solutions

Interpersonal Skills:
Outgoing and people oriented • OSSA Stage 1 & 2 Certified • First Aid Certified • Serve Safe Certified • Extensive
Customer Relations experience • Over 15 years experience in the Kelsey’s/Cara Organization • Ability to develop and
implement structured systems for effective operation of restaurants.

Employment:

Bloor Dovercourt Appliances

June 2009 – Present
Operations Manager / Business Development.

• Responsible for implementing operating systems to better manager Inventory, Labour and Sales
• Introducing and setting the service standards for both the sales and service team
• Creating Training Manuals, Company policies and Procedures
• Creating a more social environment for both staff and clients

Kelsey’s Airport
March 2007 – June 2009
General Manager / Guest Experience

• Responsible for the day-to-day leadership and management of the restaurant

• Accountable for the key financials – SALES, SRS, IBCC, EBITDA
• KPI’s – Net Promoter, Guest Experience, Steritech, Associates Engagement, Turnover and MIT’s
• Responsible for operating a” Benchmark Restaurant” to branch standards
• Drive perfect guest experience every time through focus on front of house hospitality execution
• Train management team and associates according to prescribes development program
• Recruit and develop the restaurant team continuously, “get better today, than yesterday, everyday”
• Creating leadership and challenges on a day to day basis to motivate and inspired the team to up the par each and
every day
 O’Niel Grant
188 Glen Hawthorne Blvd | Mississauga, Ontario | L5R 2K6 | (416) 898-9456 |
Kelsey’s Bramalea
October 2002 – 2007
General Manager / Food & Beverage Manager
• Responsible for the day-to-day leadership and management of the restaurant
• Accountable for the key financials – SALES, SRS, IBCC, EBITDA
• KPI’s – Net Promoter, Guest Experience, Steritech, Associates Engagement, Turnover and MIT’s
• Responsible for operating a” Benchmark Restaurant” to branch standards
• Drive perfect guest experience every time through focus on front of house hospitality execution
• Train management team and associates according to prescribes development program
• Recruit and develop the restaurant team continuously, “get better today, than yesterday, everyday”
• Maintain food & beverage costs within budget.
• Weekly inventory of all food and beverage
• Ordering appropriate of products necessary for the effective operation of the restaurant by creating posting and
updating weekly ordering par levels
• Forecasting and scheduling appropriate staff in accordance with forecasted sales
• Adhering to all corporate systems and policies in the effective operation of a restaurant
• Creating a safe and healthy work environment for staff and customers
Achievements:
• Increased Steritech audit levels from low 70% range to the 90% range, with zero criticals
• Increased Kitchen audit scores from mid 80’s to the 90’s
• Developed staff members who are now part of the training team
• Developed staff members who are now shift managers and supervisors
• First to attain the required result with our new operational system

Kelsey’s – Dixie Rd
March 2001 - October 2002
Guest Service Manager / Food & Beverage Manager
• Guest Services Management, ensuring customer satisfaction
• Maintain food & beverage costs within budget.
• Weekly inventory of all food and beverage
• Ordering appropriate of products necessary for the effective operation of the restaurant by creating posting
and updating weekly ordering par levels
• Forecasting and scheduling appropriate staff in accordance with forecasted sales
• Adhering to all corporate systems and policies in the effective operation of a restaurant
• Creating a safe and healthy work environment for staff and customers
Achievements:
• Attained Steritech audit score of 90% ++
• Maintained Kitchen audit score of 90% ++ for over 2 years
• Implemented sales producing ideas and methods which led to obtaining Sales Growth of the Year award.
• Developed staff members who are now shift managers and supervisors
 O’Niel Grant
188 Glen Hawthorne Blvd | Mississauga, Ontario | L5R 2K6 | (416) 898-9456 |

To Whom It May Concern:

O’Niel Grant has been the Kitchen Manager at Kelsey’s 410/Queen since October 2002.
Prior to that he has been with Kelsey’s Restaurants in various capacities since the early
90’s.

In his time at 410/Queen he has raised the bar of the entire Back of House operations. He
has maintained audit scores of 91% or better, increased our Seritech score by 25% over
our initial score, produced one of the first zero critical Steritech scores in the company,
improved organization and productivity, and he continues to challenge his former
accomplishments. He constantly stays focused on perfection.

O’Niel remains focused on the overall restaurant operation as well. He assists the rest of
the management team with driving down cost of goods and labour to remain below
budget. He also works very hard to ensure that Kelsey’s 410/Queen remains our guests’
number one choice in casual dining time after time. He runs efficient shifts. He keeps his
staff happy. He wow’s the guests.

O’Niel also participates in the administrative duties of the restaurant. He completes the
bi-weekly payroll on a regular basis, he is able to fulfill all of the weekly statement
requirements and understands all account distributions. Overall, he is a huge part of the
recent successes that this restaurant has enjoyed.

If further information is required, please feel free to contact me personally.

Sincerely

Murray Campbell
General Manager
Jack Astors
416-277-4339