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Jacqueline Michelle Brown Ramirez-Martinez

jbrownramirezmartinez98@hotmail.com

Operation Office
Assistant I

Jacqueline Michelle Brown Ramirez-Martinez


jbrownramirezmartinez98@hotmail.com

Jacqueline Michelle Brown Ramirez-Martinez


Fayetteville, NC
(910) 364-8734 Alt: Michael Carter (910) 1-336-587-4082
(910) 670-8196
Jbrownramirezmartinez98@hotmail.com

Dear Hiring Managers:


Hello my name is Jacqueline Michelle Brown Ramirez-Martinez; over the years I have gained
around 20 years committed to the Administrative resources profession and demonstrated a
track record for delivering the same results. As I approach new opportunities, I would like to
apply for the PT jobs of a Salvation Army Support Helper either Clerical/Administrative in the
Fayetteville, North Carolina geographical area.

Please refer to the enclosed resume for a summary of my qualifications. I am sure you have
been flooded with numerous of qualified applicants, and allow me to tell you why you would
have need of me first of all. For your immediate review and consideration, attached please find
a current copy of my rsum. Please refer to the enclosed resume for a summary of my
qualifications.
1. I am very self-sufficient and able to work independently with not much supervision. With a
small amount formal training, I have taken initiative to learn about the companies, process and
their expectations. I also enjoy managing projects and planning and setting-up meetings, trips,
and special events.
2. I am always looking for ways to streamline methods and become more efficient. I have
developed systems using softwares available to automate rapid reporting, notify customers of
changes, and inform the field staff of corporate rapid changes. When supervising clerical
staffing, I always try to plan ahead to make the best use of their time.
3. For the most part I work to a great degree with executives, sales representatives, customers,
vendors, and co-workers, and have demonstrated strong interpersonal communication and
proficient judgment. I especially try to listen closely to feedback and identify with what others
need, and next I look for ways to solve the problems. I have particularly found that listening is a
great access, without interrupting, can disperse a stressful circumstance and allow the issue to
be resolved more rapidly with a positive outcome.
I am very confident that I can deliver similar results with any of the organizations. I would
appreciate the opportunity to work in your organization, and to schedule a phone or email
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Jacqueline Michelle Brown Ramirez-Martinez


jbrownramirezmartinez98@hotmail.com
appointed assignments. Thank you for your time and consideration; I look forward to hearing
from you.
Regards,

Jacqueline Michelle Brown Ramirez-Martinez


jbrm
Enclosure/attached
PERSONAL STRAITS ANS SKILLS: Overall, very friendly Exceptional personality skills; ability
to effectively perform all duties within this job description; overall, computer, data entry and
processing knowledgeable; quality of worked finished and completed - accuracy and attention
to details; willingness and ability to cooperate; clearly communicate and show respect to
soldiers, co-workers, supervisors; and consistently reliable and dependable at all time.

SKILLS/QUAILIFICATIONS: Persuasion, Telephone Sales, Customer Focus, Data Entry


Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy
Level, Persistence, Product Knowledge

Office Management
Records Management
Database Administration

MS Word
MS Excel
MS PowerPoint
Spreadsheets/Reports
Event Management
Calendaring

MS Outlook
MS Access
MS Project
Front-Desk Reception
Executive Support
Travel Coordination

MS Publisher
FileMaker Pro
Windows
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Jacqueline Michelle Brown Ramirez-Martinez


jbrownramirezmartinez98@hotmail.com
EDUCATION & IT SKILLS- 09/81 SEMINARS AND TRAINING: 79/82 LAFAYETTE BUSINESS
COLLEGE BUSINESS/SECRETARY, Bachelor (BSc/BA), GPA 3.45, NC, United States: Business;
Minor: Secretary/Accounting; Semester Hours: 68 GPA 3.40, Certificate Obtained - Fayetteville
Technical Community College (FTCC).

07 Fayetteville Technical Community College (FTCC); Professional Administrative


81 hrs.
79/82 LAFAYETTE BUSINESS COLLEGE BUSINESS/SECRETARY, Bachelor (BSc/BA),
GPA 3.45, NC, United States: Business; Minor: Secretary/Accounting; Semester
Hours: 68 GPA 3.40,
04/07 -95 Windows & Office tools
07/95 MS, Word, Excel, PowerPoint
04/04 Corel WordPerfect
95/93 Lotus 1-2-3-Harvard Graphics,
01/94 Professional Write
86/82 Computer Processor Database II Advanced Non-web programming language
84/82 COBOL/JAVA- Advanced; Operating systems, Networking & Hardware
80/81 DOS computer Programming Department Of Social Services (DSS)
2007 2009 Stress Free Customer Service Everyday 3hrs. (FTCC Administrative
Professional, 81 hrs. (FTCC).
2007 Sales, Marketing, Advertising and Promotion (FTCC).
2007 Stress, Time, and Chaos Management (FTCC).
2007 Time Management (FTCC).
2007 What Every Supervisor Should Know (FTCC).
2006 Cool, Calm, Caring Customer Service (FTCC).
2006 Mortgage Loan Processing, 56 hrs. (FTCC).

Relevant Courses:
Project Management for Executive Assistants
Manager
Microsoft Office Specialist (MOS), 2007
Administrated Professional, 2007
Professional Office Procedures
MS Office for Professional Staff
Keyboarding and Document Formatting
Communication Skills for Executive Assistants

Finance for the Non-Financial

WORK EXPEREINCE:
12/present Teens Do Care, Inc., Spring Lake, NC - Charity Resources person Belks Charity
Sales August/November Wal-Mart & Walgreen
Public provision for Teens greeted, visitors, customers, clients business associates;
travelers 90% and for the relief for those families that are in need. During demanding hours
reliable and dependable.
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Jacqueline Michelle Brown Ramirez-Martinez


jbrownramirezmartinez98@hotmail.com

Fayetteville Observer Newspaper Hacker Street sale (Sunday).

11/11 Suburban Extended Stay, 3719 Bragg Blvd. Fayetteville, NC - Front Desk Clerk - Office
$18,000-$19,000 - hrs. 20/30 hrs. per week
Greeted, visitors, customers, clients business associates; travelers 90% of the time well
working in the hotel. Made reservation, by walk-ins or by telephone, one day, weekly,
and monthly stay.
Received a particular number of 15-20 calls daily and successfully resolved customers
concerns while as the Front Desk Clerk. Experienced in general clerical nature (typing,
filing, faxing, coping and routine office procedures as assigned). During demanding hours
reliable and dependable.
10/10 Trust the Process, 2110 Murchison Road, Fayetteville, NC - Administrative Assistant
Office Manager- $19,000 -$30,000 hrs. per week 20/30
Greeted visitors and clients 90% of the time well working for a Mental Health counseling
service, and assisted office staff in maintaining files and databases; prepared reports,
presentations, memorandums, proposals and correspondence. Assisted duties to office staff as
needed, such as; CEO, COO, Operation Director, Clinical Director, HR, HIV Case Manager,
Substance Abuse Manager (SAIOP) and 6 Case Managers.

Monitored office operations and procedures. Attended staff meetings and produce and
forward programs to all members peers and subordinates; compiled program statistics
and data, minutes under requirements of the Human Resources, Operation Manager.
Scheduled appointments and meetings for executives and upper level staff.

Served as the go-to for office inquiries and conflicts.

Managed staff and office schedules.

Tracked office supply inventory and approves supply orders. Ensured operation of
equipment by completing preventive maintenance requirements; calling for repairs;
maintaining equipment inventories; evaluating new equipment and techniques.

Provided information by answering questions and requests pertaining to program.

Maintained supplies inventory by checking stock to determined inventory level;


anticipating needed supplies; placing and expediting orders for supplies; verifying receipt
of supplies.

Completed operational requirements by scheduling and assigning clients and


administrative tasks; expediting work results.

09/09 Akima Logistics Fort Bragg, NC, 28307 United States - Civilian on the Battle Field (COBs)
$19,000-$30,000 - hrs. per week 30/40/604 | Page

Jacqueline Michelle Brown Ramirez-Martinez


jbrownramirezmartinez98@hotmail.com

Greeted, soldiers, foreign languages; instructors, etc. 90% of the time. Company
provided intensive training programs where 500 soldiers and 700 civilians are taught
safety precautions, native dress and customs, some basic languages and common
phrases were provided logistics and technical support to the military units, and nonactive duty members.

06/08 Clarion Prince Charles Hotel, Fayetteville, NC -Sales Coordinator & Administrative
Assistant - $19,000-$30,000 hrs. per week 30/40/60
Greeted, visitors, customers, clients business associates; travelers 90% of the
time well working in the hotel. Prepared and administered, and accommodation
business groups, quest speakers, seminars, travelers, and banquets.
Assisted, the Sales Director in planning and during absent execution of work
orders, and sales, accountable, receivable, contracts and bookkeeping.
Created formulas using Microsoft Excel; created Excel spreadsheets using
company product information.
Attended staff meetings and produce and forward minutes to all members peers
and subordinates; compiled Hotel statistics and data, minutes under requirements
of the Hotel Manager and Operation Manager. Adjusted errors and responded to
complaints, to Manager. Applied knowledge of Microsoft Word and Access.
Maintained my own calendars, and reviewing correspondence for the Hotel
Managers signature.
Received a particular number of 60-70 calls daily and successfully resolved
customers concerns while as the Front Desk Clerk.
During demanding hours reliable and dependable at all times.

Tripled hotel revenues and sales.


Increased sales from $20 thousands to $56 thousands.
Expanded sales to include military and wedding receptions.
Expanded sales team from 50 to 100 representatives.
Developed strategic sale plans and budget to achieve corporate.

05/07 Sandhills Modeling Agency, Fayetteville, NC 28301 - Administrative Assistant Office


Manager- Professional Model $19,000 -$30,000 hrs. per week 20/30

Administrated Support for professional staff. Duties and Performance: Greeted, models,
parents visitors, customers, clients business associates; travelers 90% of the time.
Prepared and administered, and accommodation groups, models and quest speakers,
summer classes.
Obtained 90% excellent courteous, friendly and professional customer service for 1 fast
pace Modeling Agency in the Fayetteville area ranging from 25 to 60 models, and 4
employees. Maintained an excellent relationship with potential clients, co-workers.
Consolidated and balances daily transactions, using adding machine and calculators.
Ensured supply of money for financial initiations need based on legal requirements and
business demand; balanced spreadsheets.

96/07 Adecco Replacement Services, Fayetteville, NC 28303 - Administrated Assistant/General


Office $18,000-$19,000 - hrs. per week 30/40
Administrated Support for professional staff. Duties and Performance: Obtained 90%
excellent courteous, friendly and professional customer service for 10 fast pace offices in
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Jacqueline Michelle Brown Ramirez-Martinez


jbrownramirezmartinez98@hotmail.com

the Fayetteville area ranging from 25 to 300 employees.


Maintained an excellent relationship with potential clients, co-workers. Consolidated and
balances daily transactions, using adding machine and calculators. Ensured supply of
money for financial initiations need based on legal requirements and business demand;
balanced
spreadsheets.
Performed and experience in 10-key by touch digital calculator. Performed and familiarity
of various office equipment and skills in data entry and accountable receivable. Achieved
Employee of the Month in 1998 for excellent attendant and work performance, which I
have obtained for numerous years in previous jobs from 1989-1997. Knowledgeable and
ability 90% to communicate effective orally and in writing. (Software application: MS,
Excel). 10 years of Public Service was required. Be available to customers and employees
by being logged into system and punctuality when reporting to work.

95/95 Department Of Defense, (DOD) TM, ROTC Fort Bragg, NC -Office Automation Clerk, GS326-05/04 (temporary)
Greeted 50% personnel and individuals, and providing information to person or by phone
in a complex army ROTC training. Assignment typically involved 40% advanced use in
spreadsheets, databases, desktop publishing software, and other similar application
forms for higher headquarters, colleges and commanders.
Monitored work load, down-load data and resources information; retrieved, scanned and
converted documents into large formative forms; distributed 20% work product assisting
in oversee 5 data entry clerks.
General clerical nature (typing, filing, faxing, coping and routine procedures. 50% inprocessing ROTC cadets records. A qualified Computer Operator or Office Automation
and typist were required. (Software application: MS, Excel, PowerPoint and Professional
Write).
94/94 Department Of Defense, (DOD) GS- , FT, Fort Bragg, NC - Medical Automation Clerk, GS04/06 (Car Accident)
Consistently praised for efficient handling of administrative duties (e.g., answering
phones, scheduling appointments, maintaining medical records, patient processing,
billing and bookkeeping) that allowed doctors and nursing staff to focus on the health
concerns of their patients. Created and maintained a centralized filing system for all
project documents, manual and electronic by updating master filing index, electronic
document files and folders in the project server.
95/95 Veteran Administrated Library (VA), Fayetteville, NC - Library Technician and
Administrative Assistant GS 1411-05/05 (temporary)
Greeted doctors; physicians; patients and staff members 50% of the time; facilitated
orientation for Veteran Administrated Hospital, students for Internal Medicine Residency
Program.
Conferred with Chief of Library when implementing a format for various medical
documents. Formulated, write, and implement new employee orientation manuals.
Analyzed and prepare Infection Control Committee and Department of Medicine meeting
minutes for Chief, Assistant Chief, Program Directors and other Internal Medicine
physicians.
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Jacqueline Michelle Brown Ramirez-Martinez


jbrownramirezmartinez98@hotmail.com

Summarized type and edit letters of recommendation for Internal Medicine residents.
Applied knowledge of medical terminology when typing and bowdlerizing physician
documentation.

89-91 Department of Defense (DOD), Europe, Germany - Public Library Community Manager Administrative Coordinator GS 1411-05-06/05
Greeted higher officials, soldiers; library patrons; students and others that utilized the
facility 80% of the time.
Directed complex projects from concept to fully operational status; assess teamwork,
flexibility, and adaptability, coordinating skills and common values and goals of the
public army library.
Communicated regularly with patrons, soldiers and management to address ongoing
strategies and concerns; set up desktop tools, databases and schedules to ensure the
successful implementation of the library programs.
Attended Board Committee meetings and produce and forward programs to all members
peers and subordinates; compiled library statistics and data under requirements of the
Program Director.
Scheduled and maintained meetings for Chief Operating Officer, Program Director,
Library
Director and Staff Specialist; Train, supervise and evaluate staff and coach
improvement management skills.
Trained, supervised and evaluate staff and coach improvement library and management
skills.
Knowledgeable and abilities to perform and manage a facility and a qualified 5yrs.
Library Technician and training in Administrative work was required. Experienced in
general clerical nature (typing, filing, faxing, coping and routine office procedures as
assigned).
82/89 Cumberland County Schools, Fayetteville, NC - School Library Media/ Office Assistant
Greeted higher parents, teachers; library patrons; and others that utilized the Media
center and the main office 90% of the time. Trained, supervised and evaluate students
and coach improvement library skills.
Counseled students on defining career and work related goals and objectives.
Experienced in general clerical nature; such as: (typing, filing, faxing, coping and routine
office procedures as assigned).
81/81 Cumberland County Department Of Social Services (DSS) Fayetteville, NC -Juvenile
Coordinator Assistant/Secretary 1 year Intern

Greeted higher administrators, group home parents and clients 90% of the time
Administrative work was required. Experienced in general clerical nature; such as:
(typing, filing, faxing, coping and routine office procedures as assigned). Meeting and
minutes note dictation.
Attended Board Committee Meetings and produce and forward programs to all members
peers and subordinates; compiled Juvenile statistics and data, minutes under
requirements of the Program Director.
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Jacqueline Michelle Brown Ramirez-Martinez


jbrownramirezmartinez98@hotmail.com

Assisted in screening and interviewing prospect Group Home Parents.

Professional Volunteer Work: Administrative and General Office work was required. Volunteer
work involved in reviewing, interviewing, and routing correspondence, inquiries, etc. to the
appropriate official within the offices. Assured that outgoing mail is distributed appropriately,
and I was responsible for maintaining subject and confidential case files in the court as
requested, ensuring that files are organized properly and maintained on a constant basis, and
addition to answering questioned pertaining to the office: Qualified skills; such as (typing,
filing, faxing, coping and routine office procedures as assigned).

2013-present Teens Do Care, Inc, Representative Belks Charity Sales Cross Creek Mall,
Walmart; Walgreen, Fayetteville, NC
2007-present Belks Charity Sales Cross Creek Mall, Fayetteville, NC
2012 United Way - Scotland County Animals Humane Society - Assisted lost and abuse
pets, such as bathing, walking, feeding, NC.
2010 - Highland Presbyterian Church Thanksgiving Dinner 2000 plates served,
Fayetteville, NC.
2008- Presidential - Hillary Rodham Clinton, Fayetteville, NC.
2007-06 Art Council, Fayetteville, NC Dogwood Festival
2006 - Operation Blessing for Soldiers in Iraq, Fayetteville, NC.
1995- Girl Scouts Association, Charlotte, NC Planetarium.
1994- Guardian Ad Litem (GAL) Abuse and Neglect Children
Cumberland County, Court System (CCCS), Fayetteville.

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Jacqueline Michelle Brown Ramirez-Martinez


jbrownramirezmartinez98@hotmail.com

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REFERENCES:

TRUE VINE MINISTRIES WORLD


OUTREACH FELLOWSHIP
(910) 867-5908
5315 MORGANTON RD
FAYETTEVILLE, NC
OPERATION INASMUCH
SUE BYRD PROGRAM DIRECTOR
(910) 433-2161
HILLSBORO ST FAYETTEVILLE, NC
MRS. SHARON GLOSTON(646) 483-6617
AKIMA LOGISTICS TEAM LEADER
5 YEARS
FAYETTEVILLE, NC
MRS. LINDA AMOS - (910) 486-1010
EMPLOYMENT INSURANCE REP.
15 YEARS
FAYETTEVILLE, NC
MRS. JACKIE JACKSON
PROGRAM DIRECTOR TEENS DO
CARE, INC.
(910) 261-1444
SPRING LAKE, NC

MR. FRANK MANESS (910) 308-6837


BOARD OF COMMISSIONERS
PHOTOGRAPHER
10 YEARS
FAYETTEVILLE, NC
MRS. JENNIFER BAKER
OWNER SNADHILLS MODELING
AGENCY
HAY STREET (910) 486-7827
FAYETTEVILLE, NC
MRS. MARY SWOOPE (910) 864-1407
LIBRARIAN CO-WORKER
25 YEARS
CUMBERLAND COUNTY SCHOOLS
FAYETTEVILLE, NC
MRS. DORIS COOPER (910) 213-5892
TELE-SALES CO-WORKER
10 YEARS
FAYETTEVILLE, NC
MS. GREISALDA DENSIE RAMIREZMOLLINO BASS (910) 433-2132
COLLEGE STUDENT INTERN
6 YEARS
605 OAKRIDGE AVE. APT 1 LIVE/W
FAYETTEVILLE, NC

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