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ONE-OFF CONVERSIONS:
TOPDESK LIGHTENS THE LOAD
Easy access to carefully composed service management data can
be an important condition for service providers when switching to
TOPdesk. It is of utmost importance for the transition process that
the data conversion goes off without a hitch. This is made possible by
standardized methods for the most common imports and customized
specific imports created by technical consultants.
the result of dissatisfaction with the old tool, too high costs or a
with the customer, and offers more options for how the data can be
technical consultant not only takes care of the import into TOPdesk (to
all possible modules), but also prepares the data from the other tool.
offers many benefits, but it can be difficult to get started with a new
takes the change process into account and ensures that data from the
The options
There are three options to import data into TOPdesk. The first option
request a free licence for this purpose. The customer enters their data
as well. Nadine Uljee, Service Desk team leader at Action, tells us more.
in an Excel file with set columns. The file can then be imported into
import options TOPdesk offers. In this case, the customer created the
to prepare the data for the TOPdesk import. Beside Excel data
is always necessary because the old tools field names never match
into TOPdesk.
source file is ready, you can check which data must be transferred
At this point you are ready to import data into TOPdesk. Depending
on the amount of data, the import can take anywhere from a few
first carried out in the test environment. This lets the customer
concerned about 1500 FAQs. Even though we do our best every day
adjustments are required for the source file or mapping. Uljee tells
us about the steps taken for the one-off conversion, which was then
carried out in the test environment. For me, this part of the project
has gone very smoothly so far, so I trust that everything will be all
having to copy this manually! When the customer is satisfied with the
all spaces, dashes and plus signs from the telephone numbers for
the switchboard. First, I edited the telephone numbers outside the
During the tender phase, you can indicate whether you need
TOPdesk, the brand and make were in the same field in the old tool.
A technical consultant adjusted the source file so that this field was
course, you may realize at a later point that there is data available
in your old tools that you would like to include in TOPdesk. In such
into TOPdesk.
cases, we create a plan outlining how much time this will take and
when it can be done. Simple imports of master data and assets can be
completed in a day, but more complex imports that take several days
are no problem for us either.