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Agenda
WebStart NCM
client 6.4.1
(Presentation server)
TIP 2.2
ITNM
3.9 FP4
or 4.1.1
DASH
WebGUI
7.4 FP2
WebGUI 8.1
TCR 2.1.1
TCR 3.1
SSO
Database
Netcool Configuration
Manager 6.4.1
(Worker server)
OMNIbus 8.1
SCA-LA
Impact
ITNM Core
3.9 FP4 or 4.1.1
SNMP Probe
8.1
Syslog Probe
8.1
Reference:
http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/install/task
/nmip_con_changingipaddress.html
For Impact, see: Tivoli Netcool - post deployment hostname or IP change.pdf
https://www.ibm.com/developerworks/community/files/form/anonymous/api/library/ebb177d5-dc20-4c0f-809c8db0401ae729/document/375d2921-b26d-4e13-af00-61580d2a4bc9/media/IBM
Discovery
Basic type fixed seeds vs scoped
Disco provisioning who deletes the
devices?
Partial discovery
Prototype for enrichment
Discovery overview
Disable Feedback
Disable File Finder Verification this will create place holder devices if ping fails (ensures
device will be monitored)
Scoped mode:
Uses scope entries as the fence or boundary
Missing scope entries for new devices are often the cause of devices not being discovered
Scopes can reduce the load on large edge routers by filtering the routing table gets
Will try to discover in-scope devices learned from other devices
$NCHOME/precision/scripts/perl/scripts/BuildSeedList.pl
After discovery,
List all devices with no SNMP access for troubleshooting
(add verifyAccess to retry after fixing)
./itnmCheckSNMPCredentials.pl -domain NCOMS -noAccess
In 3.9 - RemoveNode.pl sets the device to unmanaged and lingerTime to 0 so that the
next discovery removes the device and it is no longer polled .
From 4.1 - RemoveNode.pl removes the device immediately.
Usually too drastic, but useful if network undergoing significant re-IPing
Devices that are temporarily down will be removed from the topology and not polled until
after a future, successful, discovery.
Set default lingerTime to 0.
Set lingerTime to 3 (default) - it will be automatically removed after failing to respond for 4
consecutive discoveries.
To avoid surprises, use the report, "Devices pending delete on next discovery", to list all the
devices that will be removed on the next discovery if they don't respond
Reference:
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Discov
ery%20provisioning
10
Reference:
http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/poll/conc
ept/nmip_poll_policyscope.html
13
Interface filter
The Interface Filter incurs an overhead (based on SNMPGETs
vs the default SNMPGETNEXTs)
Best used when it reduces the number of interfaces significantly
14
Unmanaged status
Managed Description
status
Set by
TagManagedEntities.stch
$NCHOME/precision/disco/stitchers/TagManagedEntities.stch
//-------------------------------------------------------------// Modify this statement to unmanage specific types of interface
//-------------------------------------------------------------oqlUpdate = oqlUpdate + interfaceFilter + rediscoveryFilter +
" AND
Tip: Add IsActive <> 1 to prevent
(
unmanaging legitimate IP
ExtraInfo->m_IfDescr like 'Dialer'
interfaces
OR
ExtraInfo->m_IfDescr like 'Async'
OR
ExtraInfo->m_IfDescr like 'Virtual'
OR
ExtraInfo->m_IfDescr like 'Null'
OR
ExtraInfo->m_IfDescr like 'NULL'
OR
(ExtraInfo->m_IfDescr like 'Vlan' AND IsActive <> 1)
OR
ExtraInfo->m_IfDescr like 'VLAN'
OR
ExtraInfo->m_IfAlias like 'NoMon'
)
16
2. Take a snapshot to compare this list with the pollers list from
the ping policies
ncp_ping_poller_snapshot.pl
3. Run the report to list the IP addresses not polled and the
reasons why
ncp_polling_exceptions.pl
Out of scope
Unmanaged, status = 1
Unmanaged, status = 2
Secondary or
Unpingable interfaces
18
19
Multiple Pollers
Consider using 3 or more pollers as follows:
1. Admin
Designate for the administration functions for all pollers in this
domain. Use this poller to perform the MIB Grapher real-time polling
2. ICMP
Dedicate to ICMP polls. These are lightweight polls and one
poller is generally enough for the biggest networks with 5 minute
frequency.
3. SNMP
Dedicate 1 or more pollers to perform SNMP polls. These polls require
more resources for the poller. Use the poller metrics to monitor the poller
so that you can determine if you need to set up additional pollers.
Reference: Network Manager Best Practice Guide for Network Monitoring, Chapter 6
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2
0Practice%20Documents
20
-name ICMP
This is the name shown in the Network Polling GUI
-admin
Only one poller should be designated as admin (default)
-noadmin
Explictly add to all other pollers
2.
Note:
The default poller does not have an explicit instance name and appears in
the GUI as DEFAULT_POLLER. Rename it, if you wish.
To query the pollers OQL tables, you will need the instance name:
ncp_oql -domain NCOMS -service SnmpPoller poller ICMP
Reference: Setting up an additional poller
http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/admin/tas
k/nmip_adm_addpoller.html
21
Events
After RCA
Visualization
Reference: Network Manager Best Practice Guide for Event fields for enrichment and RCA
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2
0Practice%20Documents
23
Administration tasks
Self monitoring of Network Manager
DB2 tuning for historical poll data
Changing the DB password in ITNM/NCM
NcPollerSchema.cfg
Turn on poller threshold events:
update config.properties set BatchQueueThreshold = 10;
update config.properties set PollDataQueueLimit = 5000;
DiscoConfig.cfg Turn on stitcher performance events
m_CreateStchrEvents 1
25
Reference: disco_profiling_data.pl
http://www.ibm.com/support/knowledgecenter/SSSHRK_3.9.0/com.ibm.networkmanagerip.doc_3.9/itnm/ip/wip/ref/referenc
e/nmip_ref_scriptsdiscoprofilingdata.pl.html
Reference: Monitoring network discoveries
http://www.ibm.com/support/knowledgecenter/SSSHRK_3.9.0/com.ibm.networkmanagerip.doc_3.9/itnm/ip/wip/disco/task/
nmip_dsc_monitoringnetworkdiscoveries.html
26
Poller Metrics
1. Is the historical poll data table being maintained?
2. Is the poller successfully storing data?
3. Is the poller keeping up with the policy load at the scheduled
frequencies?
4. Is the poller's memory stable?
5. Do I need to add a new poller?
Reference: Network Manager Best Practice Guide for Network Monitoring, Chapter 7
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2
0Practice%20Documents
28
DB2 and Oracle use OS-based access accounts which often have
security regulations mandating periodic password changes.
If not maintained properly, this will result in DB connection failures
when the password expires and can catch customers unaware.
The readwrite database account name in use can be found in,
$NCHOME/etc/precision/DbLogins.<domain>.cfg
When the password is changed on the system, you must reset the
changed password in ITNM in four places:
Appendix
32
OMNI hostname
${NCM_HOME}/eWAS/profiles/RSeries/config/cells/dfltCell/wim/config/wimconfig.xml
${NCM_HOME}/config/properties/sas.client.props
${NCM_HOME}/config/properties/ssl.client.props
TIP hostname
${NCM_HOME}/config/properties/sas.client.props
${NCM_HOME}/config/properties/ssl.client.props
${NCM_HOME}/eWAS/profiles/RSeries/properties/sas.client.props
${NCM_HOME}/eWAS/profiles/RSeries/properties/ssl.client.props
${NCM_HOME}/database/sql/ncm_insertproperties.sql
33
IBM, the IBM logo, ibm.com, Bluemix, Blueworks Live, CICS, Clearcase, DOORS, Enterprise Document
Management System, Global Business Services , Global Technology Services , Information on Demand,
ILOG, Maximo, MQIntegrator, MQSeries, Netcool, OMEGAMON, OpenPower, PureAnalytics,
PureApplication, pureCluster, PureCoverage, PureData, PureExperience, PureFlex, pureQuery,
pureScale, PureSystems, QRadar, Rational, Rhapsody, SoDA, SPSS, StoredIQ, Tivoli, Trusteer,
urban{code}, Watson, WebSphere, Worklight, X-Force and System z Z/OS, are trademarks of
International Business Machines Corporation, registered in many jurisdictions worldwide. Other product and
service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on
the Web at "Copyright and trademark information" at: www.ibm.com/legal/copytrade.shtml.
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Room
Time
8:30-10:00 MGM Grand Arena
Session Title
6043A A New Way to Think
2/23
2:00-3:00 MB - Lagoon I
1331
2/23
6412
Accelerating Hybrid with Cloud Infrastructure and IT Optimization Cloud & IT Optimization Stream
Keynote
2/23
5:00-6:00 MB - Breakers D
2933
2/24
9:30-10:30 MB - Lagoon I
2/24
9:30-10:30 MB - Islander F
2/24
11:00-noon MB - Breakers D
2/24
11:00-noon MB - Lagoon I
Session type
General Session
Operations Management
CSP Business Transformation and the Evolution of NOC to SOC: Operations Management
Track Kickoff with Alcatel-Lucent
5805 Come hear how Clarnet reduced routine events by an additonal Operations Management
46% by leveraging Event Analytics
5926A Hybrid Collaborative Service ManagementHave Your Cake
Operations Management
and Eat It, Too!
2779
Operations Management
Operations Management
2/24
1:30-1:50 MB : EXPO
Operations Management
2/24
2:30-3:30 MB - Lagoon I
2/24
2/24
5:30-6:30 MB - Lagoon I
2/25
1:00-1:20 MB : EXPO
2/25
2:00-3:00 MB - Lagoon I
2/25
General Session
2/25
3:30-4:30 MB - Mandalay
Ballroom A
Operations Management
2/25
5:30-6:30 MB-Breakers D
1540
2/26
1:00-2:00 MB - Breakers F
1540
1348
Operations Management
Operations Management
Operations Management
Operations Management
Operations Management
39