Cloud computing is a colloquial expression used to describe a variety of different types

of computing concepts that involve a large number of computers connected through a real-time
communication network (typically the Internet).[1]
Maintenance of cloud computing applications is easier, because they do not need to be installed on each
user's computer and can be accessed from different places.

Deployment models[edit source | editbeta]

Cloud computing types

Private cloud[edit source | editbeta]

Private cloud is cloud infrastructure operated solely for a single organization, whether managed internally
or by a third-party and hosted internally or externally.

Public cloud[edit source | editbeta]

A cloud is called a 'Public cloud' when the services are rendered over a network that is open for public
use.

Community cloud[edit source | editbeta]

Community cloud shares infrastructure between several organizations from a specific community with
common concerns (security, compliance, jurisdiction, etc.)

Hybrid cloud[edit source | editbeta]

Hybrid cloud is a composition of two or more clouds (private, community or public) that remain unique
entities but are bound together, offering the benefits of multiple deployment models.

Personal cloud[edit source | editbeta]

Personal cloud is an application of cloud computing for individuals similar to a Personal Computer.

Distributed cloud[edit source | editbeta]

Cloud computing can also be provided by a distributed set of machines that are running at different
locations, while still connected to a single network or hub service.

Cloud computing providers offer their services according to several fundamental models:

Software as a service (SaaS)[edit source | editbeta]

Main article: Software as a service
In the business model using software as a service (SaaS), users are provided access to application
software and databases. SaaS is sometimes referred to as "on-demand software" and is usually priced on
a pay-per-use basis. SaaS providers generally price applications using a subscription fee.
The pricing model for SaaS applications is typically a monthly or yearly flat fee per user,[59] so price is
scalable and adjustable if users are added or removed at any point. [60]
Examples of SaaS include: Google Apps, Microsoft Office 365, Petrosoft, Onlive, GT
Nexus, Marketo, Casengo, TradeCard, Rally Software, Salesforce, ExactTarget and CallidusCloud.
One drawback of SaaS is that the users' data are stored on the cloud provider's server. As a result, there
could be unauthorized access to the data.
The term "software as a service" (SaaS) is considered to be part of the nomenclature of cloud computing,
along with infrastructure as a service (IaaS), platform as a service (PaaS), desktop as a
service (DaaS), backend as a service (BaaS), and information technology management as a service
(ITMaaS)
Customer relationship management (CRM) is a model for managing a companys interactions with
current and future customers. It involves using technology to organize, automate, and
synchronize sales, marketing, customer service, and technical support

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Open ended questions for telesales:

Buying History Questions
By learning more about the prospects previous buying experiences, youll get a glimpse of how his
mind works and what his buying routines are.

What experiences, good or bad, have you had with this [product type] (e.g. What experiences,
good or bad, have you had with buying cars?)
When did you last buy a [product type]?
What process have you gone through in the past to buy a [product type]?
Has that process worked well for you? How/how not?
What have you already tried doing to fix the problem with your current [product type]?

What have you purchased from us before?

How did that purchase go?
Purchase-Specific Questions
These questions relate to the specific transaction youre hoping to initiate.

What prompted you to meet with me today?

What qualities do you look for in a [product type]?
Which quality is most important to you?
What dont you like to have in a [product type]?
What is your timeline for buying a [product type]?
What is your budget?
Who else is involved in the purchasing decision?
Rapport-Building Questions
These questions get your prospect talking about himself and help you develop some level of
friendliness (and also help you find out the prospects likes and dislikes, which can help quite a bit).

How long have you been with the company? (for B2B sales)
Where did you buy that beautiful sofa? (B2C)
How old are your children? How many do you have? (If you see a photo)
What would you like this [product type] to do for you?
Clarifying Questions
If a prospect gives only a brief response to an important question, try drawing out more information.

Tell me more about that.

Can you give me an example?
Can you be more specific?
How did that affect you?
Objection-Seeking Questions
Until your prospect voices his objections, you cant do anything about them. If a prospect hasnt raised
any objections then a little questioning can draw them out.

What are your thoughts so far?

Do you have any concerns? What are they?
What other subjects should we discuss?
Is there any reason we shouldnt move forward?