5000 Endpoint and VM Admin

MITEL
Inter-Tel 5000
Endpoint and Voice Mail

Administrator Guide
Voice Mail Administrator Features
Quick Reference Guide for System,

Voice Mail, and Diagnostics
Administrator Features
You can use the voice mail administrator mailbox to program the following voice
mail features.
Accessing the Voice Mail Administrator Mailbox

1.
Dial the voice mail access number.
2.
Press * or say Login to identify yourself as a subscriber.
3.
Enter or say the administrator mailbox number.
4.
Enter the password, and then press #.
5.
Press 9 or say Nine to access the administrator menu.
Recording Broadcast Messages

1.
Access the administrator mailbox as described above.
2.
Press 1 or say Broadcast Message to select broadcast message.
3.
Record the message, and then press # to stop recording.
4.
Press # or say Accept to accept the message.
Performing Subscriber Mailbox Maintenance
The following are basic instructions for frequently used administrator endpoint
and voice mail administration features.
System Administrator Features

You can use the admin station to program the following system features.
Setting the System in Day or Night Mode

Dial 9860. NIGHT MODE IS ON (or OFF) appears followed by THE
SYSTEM IS IN NIGHT MODE, if the system is in Night Mode. If the
system is in Day Mode, the display returns to the idle state.
Setting the System or Network Date and Time

1.
Dial 9800 (single node) or 9810 (multi-node). The programmed date

appears.
2.
Use the dialpad buttons to enter the month, day, and year. For example,
enter 020308 for February 3, 2008.
1.
Access the administrator mailbox as described above.
2.
Press 2 or say Mailbox Maintenance.
3.
3.
Enter or say the mailbox, extension ID, or group list number, and then
follow the prompts.
Use the dialpad buttons to enter the time in hours and minutes. For
example, enter 0900 for 9:00.
4.
If the system is set for 12-hour display format, SELECT AM OR PM (AM =

1 PM = 2) appears. Press 1 (or the AM menu button) for A.M. or press 2
(or the PM menu button) for P.M. SYSTEM DATE AND TIME UPDATED
appears.
Importing Fax Documents

1.
Using a fax machine, obtain dial tone, and then access the voice mail
administrator mailbox as described above.
2.
Press 4 or say Import Fax.
3.
Enter the fax document number, and then do one of the following:
4.
If the document number does not currently exist, press # or say

Yes if the number is correct, or press 3 or say Re-enter and reenter the number.
If the document currently exists, press # or say Yes to replace the

document, or press 3 or say Re-enter to enter another number.
When prompted, press Start on the fax machine.
Synchronizing Network Time

Dial 9811. NETWORK TIME SYNCHRONIZED appears.
Responding to Alarm Messages

1.
When a minor alarm indication appears, write down the alarm information.
2.
While on-hook, dial 9850 (Clear System Alarm) or dial 9851 (Clear
Network Alarm).
3.
Look up the alarm in the Administrator Guide and take the appropriate
action.
Inter-Tel (Delaware), Inc. May 2008
Part No. 835.2461-6
Programming System Speed-Dial Numbers
Default Administrator Feature Codes
1.
Dial 9801. PROGRAM SYS SPD # <number range> appears.
2.
Enter the System Speed Dial location code (000999 or 00004999).

ENTER NAME <current name> appears.
3.
Enter the name or leave the existing name. See the table below for
dialpad character descriptions.
Code
(U.S./Eur.)
9823
4.
Press # or the ACCEPT menu button. ENTER NUMBER appears.
5.
Enter the number, up to 48 digits, using one of the following methods:
6.
Press the REDIAL menu button to enter the last external number
dialed or saved.
Press # or the ACCEPT menu button to save the number. SYS SPD BIN
# <number> UPDATED appears.
Number of Times Button is Pressed in Alpha Mode
1
10
Automatic Diagnostics Delivery

On/Off
Code
(U.S./Eur.)
9866
Feature Name
Modem Enable
9851
Clear Network Alarm
9869
Modem Reset
9850
Clear System Alarm
9860
Night Ring On/Off
9982/9182
Compression On/Off
9981/9181
Compression Statistics
9900/9100
Use the dialpad to manually enter the number. In Numeric Mode,

you can press # to enter a hyphen (-) or press * to enter a colon (:).
If you make a mistake, press the backspace button to delete the last
characters entered.
Feature Name
9825
9932/9132
Periodic Diagnostics On/Off

Program Database
Diagnostics On/Off
9801
Program System Speed Dial
9862
Enable Network Day
9810
Set Network Date/Time
9861
Enable Network Night
9800
Set Time/Date
9867
Modem Disable
9811
Synchronize Network Time
Enabling or Disabling System Diagnostics Mode

While on-hook, enter the Diagnostics Mode feature code (9900 or 9100) to
enable/disable diagnostics mode. DIAGNOSTICS ON/OFF appears. Then enter
one of the following diagnostics feature codes shown below.
11
English/Spanish Characters
Japanese (Katakana) Characters1
Code
(U.S./Eur.)
Feature Name
Code
(U.S./Eur.)
&
9926/9126
Diagnostic - ASAI Snoop Off
9989/9189
KA
KI
KU
KE
KO
Diagnostic - Network
Unfreeze Zone Sys. Hist.
SA
SHI
SU
SE
SO
9927/9127
Diagnostic - ASAI Snoop On
9972/9172
Diagnostic - Print Auxdata
9933/9133
9975/9175
Diagnostic - Print Mess. Log
TA
CHI
TSU
TE
TO
Diagnostic - Dump Extension
NA
NI
NU
NE
NO
9936/9136
Diagnostic - Dump Node Info
9976/9176
Diagnostic - Print Net. Log
HA
HI
FU
HE
HO
tsu
9943/9143
Diagnostic - Heap Dump
9978/9178
Diagnostic - Query Node

Traffic
MA
MI
MU
ME
MO
ya
9947/9147
Diagnostic - Heap Statistics
9928/9128
Diagnostic - Show Version
9948/9148
Diagnostic - ISDN View
9987/9187
Diagnostic - SIP View
9962/9162
Diagnostic - Major Reset
9910-9912/
9110-9112
Diagnostic - Spare 13
9945/9145
Diagnostic - Mark as Leaks
9974/9174
Diagnostic - System History
9946/9146
Diagnostic - Mark as Quies.
9983/9183
Diagnostic - View Displays
9964/9164
Diagnostic - Minor Reset
9973/9173
Seize Device
9939/9139
Diagnostic: Network Freeze

Zone - System Histories
9993/9193
System History Freeze
9963/9163
Diagnostic - Network Groups
9998/9198
System History Unfreeze
Button
YA
YU
YO
yu
RA
RI
RU
RE
RO
yo
WA
WO
pa
ba
long
1. Japanese characters are supported on Inter-Tel Protocol (ITP) Mode display

endpoints only, and only if the Multilingual feature is enabled and Japanese is
installed as the secondary language.
Feature Name
Part Number
580.8001
Inter-Tel 5000
Endpoint and Voice Mail
Administrator Guide
Issue 2.4, May 2008
Notice
This document is released by Inter-Tel (Delaware), Incorporated as a guide for system and voice mail
administrators. It provides information necessary to properly administer the system.
The contents of this document reflect current company standards and are subject to revision or change without
notice. Some features or applications mentioned may require a future release and are not available in this
release. Future product features are subject to availability and cost. Some features may require additional
hardware and/or specific software.
The contents of this guide may include technical or other inaccuracies. Inter-Tel reserves the right to make
revisions or changes without prior notice. Software packages released after the publication of this guide will be
documented in addenda to the guide or succeeding issues of the guide.
For sales, service, or technical support,

contact you local authorized provider.
If you have any questions or comments regarding this guide or other technical documentation, contact the
Technical Publications Department (USA) at:
tech_pubs@inter-tel.com
Mitel is a registered trademark of Mitel Networks Corporation.

Inter-Tel is a registered trademark of Inter-Tel (Delaware), Incorporated.
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks
Corporation and Inter-Tel, (Delaware) Incorporated. All rights reserved.
20052008 Inter-Tel (Delaware), Incorporated

Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or
promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any
copyrighted component of this work in other works must be obtained from Inter-Tel (Delaware), Incorporated.
Inter-Tel 5000 Endpoint and Voice Mail Administrator Guide Issue 2.4, May 2008
Page iii
Contents
Contents
Overview
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Endpoint and System Administration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Inter-Tel and Mitel Endpoint Feature Button Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Dialpad Character Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Single-Node and Network (Multi-Node) Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Day and Night Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Setting a Single-Node System in Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Selecting Nodes for Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Synchronizing Network (Multi-Node) Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Station (Endpoint) Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Enabling or Disabling Other Endpoints as Administrator Endpoints . . . . . . . . . . . . . . . . . . . . . 11
Enabling or Disabling Attendant Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Programming Extension User Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Programming Endpoint Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
System Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Entering an Administrator Endpoint Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Changing Do-Not-Disturb (DND) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing Default Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Changing Endpoint Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Swapping Endpoint Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Page v
Contents
Individual Trunk Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Programming the Trunk Answer Supervision Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Programming Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Programming the Hybrid Balance Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Programming DTMF or Pulse Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Programming Trunk Group Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Programming the Busy Trunk Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Trunk Group Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Programming Trunk Group Day or Night Answer Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Programming Trunk Group Day or Night Ring-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Programming Trunk Group Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Programming Trunk Group Trunk Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
System and Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Viewing System Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Viewing Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using the Alarm Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Enabling or Disabling the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Resetting the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Running Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Seizing a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
History Freezes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Freezing or Unfreezing the System History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Freezing or Unfreezing the Network History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Voice Mail Administration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Administrator Account Voice Mail Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Initializing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Accessing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Subscriber Account Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Making Feature Changes for Other Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Accessing Other Subscriber Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing Subscriber Mailbox Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Page vi
Contents
System Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Recording a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Recording a Group List Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Recording Custom System Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Fax Import Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Reference
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
System Administrator/Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Administrator Endpoint Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Voice Mail Administration Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Administrator Endpoint Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Endpoint Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Do-Not-Disturb Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Changing Station Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Swapping Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Individual Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Trunk Group Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Custom Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Administrator Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Diagnostics Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Trunk Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Endpoint Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Default ASR and Non-ASR Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Index
Page vii
Overview
Overview
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Feature References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Previous Software and Hardware Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Administrator Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Page 1
Overview
Introduction
Introduction
This Inter-Tel 5000 Endpoint and Voice Mail Administrator Guide provides instructions to use
your administrator endpoint to perform basic user, system, and voice mail administration. For
quick access to frequently used feature instructions, you can use the removable Quick
Reference Guide included with this guide.
You must have access to the following administrative features to perform tasks described in this
guide:
Administrator endpoint: Endpoint designated to perform system and endpoint

administrative tasks.
Administrator mailbox: Voice mailbox designated access and program features

described in this guide.
The system administrator assigns the administrator endpoint and administrator voice mailbox in
the Inter-Tel 5000 Database (DB) Programming application. See Administrator Types below.
For ease of use, when programming administrator features and to manage system alarm
messages, Inter-Tel recommends using a display endpoint, such as the Inter-Tel Model 8660 IP
endpoint, the Inter-Tel Model 8560 digital endpoint, or the Mitel Model 5340 IP endpoint. You
cannot use a single line (analog) endpoint as an administrator endpoint.
Administrator Types
The following administrator types are referenced in this guide:
Endpoint and voice mail administrator (the audience for this guide): Uses the
administrator endpoint to perform various administrative functions such as changing
system modes, managing alarms, programming basic endpoint administration, and
performing end-user level voice mail administration.
System administrator: Uses the Inter-Tel 5000 DB Programming application to configure

all phone system and voice mail features for your organization. Your system administrator
may be onsite, or you may rely on your local provider (the company that installed your
phone system and now services it) for system administration. All sales, service, and
technical support are handled at the local level by your authorized Inter-Tel provider. If you
do not have the contact information for your local provider, you can use the Mitel Partner
Locator on the Mitel Web site.
Network administrator: Maintains the network and performs network-related tasks.
Additional References
Refer to the following references for additional information.
Feature References
The administrator endpoint functions as both a standard system endpoint and an administrator
endpoint. However, because this guide describes features that are programmed from the
administrator endpoint only, refer to the appropriate endpoint and voice mail user guides for
detailed feature descriptions and end-user instructions.
You can contact your system administrator (if applicable) for the Inter-Tel 5000 Features and
Programming Guide (part number 580.8006) used for Inter-Tel 5000 DB Programming.
Page 2
Overview
Previous Software and Hardware Versions
Previous Software and Hardware Versions

This guide provides instructions for Inter-Tel 5000 Network Communications Solutions v2.4
software. You may find that some features referenced in this guide do not apply to your system.
For more information, refer to the hardware or software manuals for your product or software
version. Contact your local authorized Inter-Tel provider (the company that installed your phone
system and now services it) for more information. If you do not have the contact information for
your local provider, you can use the Mitel Partner Locator on the Mitel Web site.
Administrator Programming Planning Sheets

You can use the programming planning sheets to help you plan your site system and voice mail
programming requirements. For programming planning sheets and default system feature
codes, see the Reference chapter beginning on page 59.
System Networks and Nodes

Two or more Inter-Tel 5000 systems can be connected to form a network, providing a seamless
interface between the systems. For example, an Inter-Tel 5000 system in Phoenix, Arizona can
be connected to another Inter-Tel 5000 system in Tampa, Florida. System users can place calls
across the network to other extensions as if they were in the same building. However, each
system can have its own time settings, call configurations, System Speed-Dial contacts, and so
on.
In this guide, all references to a network mean two or more connected systems. Each system in
a network is called a node.
The maximum capacities for networking appear in Table 1.
Table 1. System Network Capacities
Network Node or Device
System Nodes per network
Local devices per node
Capacity
99
3041
Off-node devices per node
10,0002
Devices per network
40,000
1. The maximum number of endpoints and trunks that can be installed is limited
by the number of voice channels and system memory resources available.
2. Depends on system licensing.
Multicultural English References

This guide is intended for audiences in the United States (U.S.) and in the Inter-Tel Europe
market, which includes the United Kingdom (U.K.). Because of this dual support, dual
references are made to industry features, standards, and jargon, as appropriate throughout the
document. For the purposes of this administrator guide, British English terms are assumed to
apply to other English-speaking European cultures, as well.
For example, the U.S. telecom industry refers to an audio communication line between a public
switching system and a private switching system as a central office (CO) trunk. In the U.K.,
this same type of line is called a local exchange trunk.
This guide does not make a distinction between American English and British English spellings
of common words. Only American English spellings appear in this manual. For example, the
word analog is not spelled as analogue.
Page 3

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Inter-Tel and Mitel Endpoint Feature Button Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Dialpad Character Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Single-Node and Network (Multi-Node) Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Day and Night Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Setting a Single-Node System in Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Selecting Nodes for Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Synchronizing Network (Multi-Node) Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Station (Endpoint) Programming Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Enabling or Disabling Other Endpoints as Administrator Endpoints . . . . . . . . . . . . . . . . . . . . . 11
Enabling or Disabling Attendant Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Programming Extension User Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Programming Endpoint Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
System Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Entering an Administrator Endpoint Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Changing Do-Not-Disturb (DND) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing Default Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Changing Endpoint Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Swapping Endpoint Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Individual Trunk Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Programming the Trunk Answer Supervision Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Programming Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Programming the Hybrid Balance Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Programming DTMF or Pulse Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Programming Trunk Group Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Programming the Busy Trunk Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Trunk Group Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Programming Trunk Group Day or Night Answer Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Programming Trunk Group Day or Night Ring-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Programming Trunk Group Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Programming Trunk Group Trunk Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Page 5

System and Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Viewing System Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Viewing Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using the Alarm Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Enabling or Disabling the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Resetting the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Running Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Seizing a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
History Freezes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Freezing or Unfreezing the System History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Freezing or Unfreezing the Network History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Page 6

Introduction
Introduction
You can use the administrator endpoint for several simple system administrative tasks. Because
administrator endpoints can be either Inter-Tel or Mitel endpoints, you may notice some feature
differences between the two endpoint types, as described below.
Inter-Tel and Mitel Endpoint Feature Button Differences

Table 2 describes differences between the Inter-Tel and Mitel endpoints when using feature
buttons to enter dialpad characters or activate features. For ease of use, this guide refers to
buttons in procedures by name instead of the icon designation. For example, a procedure may
refer to the Backspace button, which can be either the MUTE (Mute) button (Inter-Tel
endpoints) or the
(Hold) button (Mitel endpoints). Refer to the appropriate endpoint user
guide for detailed endpoint feature descriptions.
Table 2. Inter-Tel and Mitel Endpoint Button Differences
Inter-Tel
Endpoint
Button as Referenced in Procedures

Backspace: Moves the cursor to the previous
position when entering characters.
MUTE
Forward: Moves the cursor to the next position

when entering characters.
Mitel
Endpoint
(Mute)
(Hold)
(Forward)
FWD
Special: Sometimes required to enter feature codes.
(Transfer)
(Special)
(Special)
Dialpad Character Descriptions

Table 3 shows dialpad character descriptions. When entering dialpad characters:
To switch from Alpha Mode to Numeric Mode, press the Message button (button
designation depends on endpoint type) or the USE ALPHA MODE/USE NUMERIC MODE
menu button. The Message button and lamp button are lit in Alpha Mode. They are off in
Numeric Mode.
In Numeric Mode, you can press # for a hyphen (-) or * for a colon (:).
Table 3. Alphanumeric Equivalents for Dialpad Programming
Number of Times Button is Pressed
1
Button
10
11
Japanese (Katakana) Characters1
English/Spanish Characters
&
KA
KI
KU
KE
KO
SA
SHI
SU
SE
SO
TA
CHI
TSU
TE
TO
NA
NI
NU
NE
NO
HA
HI
FU
HE
HO
tsu
MA
MI
MU
ME
MO
ya
YA
YU
YO
yu
RA
RI
RU
RE
RO
yo
WA
WO
pa
ba
long
1. Japanese characters are supported on Inter-Tel Protocol (ITP) Mode display endpoints
only, and only if the Multilingual feature is enabled and Japanese is installed as the secondary language.
Page 7

Single-Node and Network (Multi-Node) Configurations
Single-Node and Network (Multi-Node) Configurations

Your system may be a stand-alone system (single node) or it may be connected to more than
one node as a network (multi-node). In some cases, you can use the administrator endpoint to
configure network node features. See System Networks and Nodes on page 3 for more
information.
System Day and Night Modes

Day or Night Mode determines a system trunk access, toll restriction, emergency outgoing
access, and related features for all endpoints on a node. Active calls are not affected when you
switch to Day or Night Mode.
Setting a Single-Node System in Day or Night Mode

You can set the local node in Day or Night Mode.
To set the Day or Night Mode status for a single-node:
Dial 9860. NIGHT MODE IS ON (or OFF) appears followed by THE SYSTEM IS IN
NIGHT MODE, if the system is in Night Mode. If the system is in Day Mode, the display
returns to the idle state.
Selecting Nodes for Day or Night Mode

You can select system nodes for Day or Night Mode.
To turn on Night Mode for a specific node:
1.
Dial 9861. ENABLE NIGHT MODE ON NODE appears.
2.
Enter the node number (0199), or enter 00 to select all nodes (00 can also be used for
a single-node configuration). ENABLED NETWORK NIGHT MODE appears followed by
THE SYSTEM (or NODE <number>) IS IN NIGHT MODE.
To turn on Day Mode for a specific node:
Page 8
1.
Dial 9862. ENABLE DAY MODE ON NODE appears.
2.
When prompted, enter the node number (0199). To select all nodes or for a single-node
configuration, enter 00. ENABLED NETWORK DAY MODE appears. The display then
returns to the idle state.

System Date and Time
System Date and Time

You can change the date and time for an individual node or the entire network (multi-node
configuration). The date and time are shown on all display endpoints and Station Message
Detail Recording (SMDR) reports, which record call activity data.
If enabled in DB Programming, the Inter-Tel 5000 supports Automatic Daylight Saving Time
(British Summer Time, in Europe). If Network Time Protocol (NTP) is enabled for your system,
the network date and time automatically synchronize daily at 12:15 A.M. with an identified
atomic clock. Contact your system administrator for more information.
Setting the System Date and Time

To set the system date and time:
At any time, you can press * to return to the previous menu, or press the Speaker
button to exit programming and cancel any unsaved changes.
NOTES
1.
The Japanese language is not supported on Mitel 5000-series endpoints.

For the Japanese language, enter the date as year, month, day. For example,
080203 for February 3, 2008. Also, time prompts are reversed, and you set AM or
PM before the hour and minutes.
Dial 9800 (single node) or 9810 (multi-node). The programmed date appears.
If you do not need to change the date, press # or the ACCEPT menu button to skip to
the TIME <programmed time> prompt, and then go to step 3.
2.
Use the dialpad buttons to enter the month, day, and year. For example, enter 020308
for February 3, 2008. The day of the week is automatically calculated and set by the
system when the date is entered. When finished, the displays shows the current time. If
you entered the date incorrectly, INVALID DATE appears, and you are prompted to enter
a new date.
If you do not need to change the time, press # or the ACCEPT menu button twice to exit.
SYSTEM DATE AND TIME UPDATED appears.
3.
Use the dialpad buttons to enter the time in hours and minutes. For example, enter 0900
for 9:00. If you entered the time incorrectly, INVALID TIME appears and you are
prompted to enter a new time.
4.
If the system is set for 12-hour display format, SELECT AM OR PM (AM=1 PM=2)
appears. Press 1 (or the AM menu button) for A.M. or press 2 (or the PM menu button)
for P.M. SYSTEM DATE AND TIME UPDATED appears. (If you press any button other
than 1 or 2, INVALID TIME appears, and you are prompted to enter a new time.)
Synchronizing Network (Multi-Node) Times

You can synchronize the minutes past the hour across a network (multi-node) configuration
without changing the hour. This is useful when nodes are in different time zones. If a node time
is off by more than 30 minutes, synchronizing the minutes may cause the hour to change. Also,
network time is automatically synchronized every day at 12:30 A.M. (00:30), using the time
setting on the lowest node number.
NOTE
If enabled, an NTP synchronization overrides the Inter-Tel 5000 system

synchronization on any node that has NTP enabled (see System Date and Time
above). Contact your system administrator for more information.
To synchronize the clocks in all nodes in the network:

Dial 9811. NETWORK TIME SYNCHRONIZED appears.
Page 9

System Speed Dial
System Speed Dial

You can program System Speed Dial numbers. Any system user can then use the System
Speed Dial feature to dial the programmed numbers. Refer to the appropriate endpoint user
guide or the Inter-Tel 5000 Features and Programming Guide (part number 580.8006) for more
information about using System Speed Dial.
System Speed Dial numbers can include hookflashes or pauses for dialing a series of numbers.
For example, a Speed Dial number can contain a pause, an access code, and a phone number.
To program or change System Speed Dial numbers and names:
NOTE
button to exit the programming session and cancel any unsaved changes.
1.
Dial 9801. PROGRAM SYS SPD # (000-999) appears.
2.
Enter the Speed Dial location code (000999). ENTER NAME <current name> appears.
3.
Do one of the following:
Enter the name (or leave the existing name).
Press the CLEAR menu button or the backspace button (see page 7) repeatedly to
erase the current name and leave it blank.
4.
Press # or the ACCEPT menu button. ENTER NUMBER appears.
5.
Enter the number, up to 48 digits, using one of the following methods:
Press the REDIAL menu button to enter the last external number dialed or saved.
Use the dialpad to manually enter the number. If you make a mistake, you can
press the backspace button (see page 7) to move the cursor backward and delete
the last characters entered.
You can press the Special button (see page 7) once for an asterisk
(*), twice for a pound (#), three times for a hookflash (F), or four times
for a pause (P).
NOTES
6.
To use Private Branch Exchange (PBX) trunks in Speed Dial

numbers, enter the other system trunk access codes followed by a
pause. The lengths of the hookflash and the pause are determined by
the programmable Central Office (CO) Hookflash and Pause Digit
timers.
Press # or the ACCEPT menu button to save the number. You hear a single progress
tone when the number is accepted. SYS SPD BIN # <number> UPDATED appears.
To delete System Speed Dial names or numbers:
Page 10
1.
Dial 9801. PROGRAM SYS SPD # (000999) appears.
2.
Enter the Speed Dial location code (000999). ENTER NAME <current name> appears.
3.
Press the CLEAR menu button or the backspace button (see page 7) repeatedly until
the name is deleted, and then press # or the ACCEPT menu button. ENTER NUMBER
appears.
4.
Press the backspace button (see page 7) repeatedly until the number is deleted.
5.
Press # or the ACCEPT menu button to exit. SYS SPD BIN # <number> UPDATED
appears.

Station (Endpoint) Programming Options
Station (Endpoint) Programming Options
NOTE
Because the following programming changes are saved in the system database,
you cannot make changes if the Inter-Tel 5000 DB Programming application is
open. If you try to make changes, DATABASE IN USE BY OTHER
APPLICATIONS appears. The application must be closed before you can use the
administrator endpoint to make changes. Contact your system administrator for
more information.
See Figure 1 on page 17 for the Database Option flowchart. The following sections describe
station (endpoint) options that you can program with the administrator endpoint:
Enabling or Disabling Other Endpoints as Administrator Endpoints below

Enabling or Disabling Attendant Endpoints on page 12
Programming Extension User Names on page 13
Programming Endpoint Toll Restrictions on page 14
Enabling or Disabling Other Endpoints as Administrator Endpoints

You can enable or disable other endpoints as additional administrator endpoints. However, you
cannot use the administrator endpoint to disable itself.
To enable or disable administrator endpoints:
NOTE
1.
Dial 9932 (9132 in Europe). If a password is required (see page 18), ENTER
PASSWORD appears (otherwise, go to step 3).
2.
Enter the password, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3.
Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.
4.
Enter the extension number, or enter a partial extension number, and then press # or the
ACCEPT menu button. The extension information that best matches the partial number
appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to
scroll through entries.
5.
Press # or the ACCEPT menu button to accept the entry.
6.
Press 1 or the STATION FLAGS menu button. ADMINISTRATOR (ON = 1 OFF = 2)

appears.
7.
Press 1 or the ON menu button to enable the endpoint as an administrator endpoint, or

press 2 or the OFF menu button to disable the endpoint as an administrator endpoint.
8.
Press # or the ACCEPT menu button. DATABASE UPDATED appears.
9.
When you are finished with all programming, press the Speaker button or # repeatedly to
exit the programming session.
Page 11

Enabling or Disabling Attendant Endpoints
Enabling or Disabling Attendant Endpoints

You can enable or disable other endpoints as Attendant endpoints. Refer to the Inter-Tel 5000
Features and Programming Guide (part number 580.8006) for more information about using
Attendant endpoints.
To enable or disable Attendant endpoints:
NOTE
1.
2.
3.
4.
5.
6.
Press 2 or the STATION INFO menu button. ENTER STN INFO OPTION (1-2) appears.
7.
Press 1 or the ATTENDANT menu button. ENTER ATTENDANT EXTENSION appears.
NOTE
Page 12
If NO ATTENDANTS PROGRAMMED appears, attendants must be

programmed in DB Programming before you can assign other stations as
attendants. If applicable, contact your system administrator for assistance.
8.
Enter the extension of the endpoint to be assigned as an Attendant. When the display
shows the circuit information, press # again to return to the ENTER STATION INFO
OPTION prompt. If necessary, repeat steps 7 and 8 for additional Attendant endpoints.
9.

Programming Extension User Names
Programming Extension User Names

You can assign user names (the name shown on the display) to other system endpoints. You
can also change existing user names.
To program user names:
NOTE
1.
2.
3.
4.
5.
Press # or the ACCEPT menu button to accept the entry. ENTER STATION OPTION
(1 - 3) appears.
6.
Press 2 or the STATION INFO menu button. ENTER STATION INFO OPTION (1 - 2)
appears.
7.
Press 2 or the USERNAME menu button. ENTER USERNAME appears.
8.
Enter the user name (up to 10 characters) using the dialpad buttons. See Dialpad
Character Descriptions on page 7 for dialpad character descriptions
9.
Press # or the ACCEPT menu button. DATABASE UPDATED appears.
10.
Page 13

Programming Endpoint Toll Restrictions

You can program toll restriction classes of service (COS) for specific system endpoints. A COS
restricts or allows certain digit patterns when external phone numbers are dialed. COS options
are programmed individually for endpoints, voice processing system applications, and trunk
groups. Separate COS designations are available for Day and Night Modes. An endpoint or
trunk group can have a combination of COS restrictions. See page 16 for instructions.
NOTES
System Speed Dial numbers can be programmed to bypass COS restrictions on a

system-wide basis. If the option is not enabled, all System Speed Dial numbers
are subject to toll restriction.
Because conditions may exist when critical or life-threatening situations need to be
reported, the Emergency Call access code (911 U.S. or 999/112 Europe) overrides
all toll restrictions and trunk access programming.
Table 4 below and Table 5 on page 15 describe default U.S. and European COS values.
Table 4. Default U.S. Class of Service Values
COS
Name
Restriction
01
ARS Only
This is an endpoint class of service only. It is not used for trunk groups. Also, the
Automatic Route Selection (ARS) feature, which is standard on the Inter-Tel 5000
platform, is required. Calls can only be placed using the ARS feature. The user hears
reorder tones when attempting to place a call using any other method. A restricted user
can still select individual trunks if the trunks are designated as exempt from ARS Only,
or if they were transferred, were placed on hold, or are recalling or ringing. Trunk
restriction determines which trunks in the ARS route group can be selected by the
endpoint or application.
02
Deny Area/
Office
This restriction is divided into eight user groups to allow the use of varying area/office
code restriction tables. This is useful for reducing restrictions for some of the endpoints,
applications, or trunk groups while increasing restrictions for others. Each endpoint,
application, and trunk group is assigned a day mode and a night mode user group in DB
Programming. Within each user group, area codes can be designated as restricted,
allowed, or extended. Restricting an area code prevents users from placing calls to that
area code. Allowing an area code allows all office codes within that area code.
Designating an area code as extended allows the programmer to determine which office
codes (up to 800) are allowed or restricted within that area code.
03
Deny
Operator
Calls to operator numbers are restricted.
04
Deny Toll
Access
Calls to numbers containing a toll string (defaults to 1) are restricted.
05
Deny
International
Calls to international numbers are restricted.
06
Deny Equal
Access
Calls that begin with equal access digits (10XXX or 101XXXX) are restricted.
07
Deny Local
Calls
Calls to local numbers are restricted.
08
Denied
Numbers
Calls to programmed denied numbers (defaults to 1900NXXXXXX+ and 976XXXX+)

are restricted.
09
Allowed
Numbers
Calls to programmed allowed numbers (defaults to 1800NXXXXXX+) are allowed,

even if number also matches a dial pattern in a restricted class of service that is
assigned to the endpoint, application, or trunk group being used.
COS designations 01 to 09 have default values. COS designations (10 to 16) do not have default values and are
blank. All COSs are programmable. Each may be specified as an allowed or denied class of service, dialing
patterns can be programmed for each, and each can be assigned to endpoints and trunk groups as needed.
Page 14

Table 5. Default European Class of Service Values
COS
Name
Restriction
01
ARS Only
This is an endpoint class of service only. It is not used for trunk groups. Also, the
Automatic Route Selection (ARS) feature, which is standard on the Inter-Tel 5000
platform, is required. Calls can only be placed using the ARS feature. The user hears
reorder tones when attempting to place a call using any other method. A restricted user
can still select individual trunks if the trunks are designated as exempt from ARS Only,
or if they were transferred, were placed on hold, or are recalling or ringing. Trunk
restriction determines which trunks in the ARS route group can be selected by the
endpoint or application.
02
Deny
Operator
Calls to operator numbers are restricted.
03
Deny Toll
Access
Calls to numbers containing a toll string (TN+, TE, 010+, and T1+) are restricted.
04
Deny
International
Calls to international numbers (I+) are restricted.
05
Deny Local
Calls
Calls to local numbers (N+) are restricted.
06
Denied
Numbers
Calls to programmed denied numbers (0891+ and 0898+) are restricted.
07
Allowed
Numbers
Calls to programmed allowed numbers (0345+, 0500+, 0645+, and 0800+) are allowed,
even if number also matches a dial pattern in a restricted class of service that is
assigned to the endpoint, application, or trunk group being used.
Calls are restricted only if the dialed patterns match the denied pattern exactly. COS designations 0107 have
default values. COS designations 1016 do not have default values and are blank. All of the classes of service are
programmable. Each may be specified as an allowed or denied class of service, dialing patterns can be
programmed for each, and each can be assigned to endpoints and trunk groups as needed.
Page 15

To program toll restrictions for specific endpoints:
NOTE
1.
2.
3.
4.
5.
Press # or the ACCEPT menu button to accept the entry. ENTER STATION OPTION (1 3) appears.
6.
Press 3 or the TOLL RESTRICTION menu button. TOLL RESTRICTION OPTION (1 - 2)

appears.
7.
Press 1 or the COS DAY menu button for day mode.
Press 2 or the COS NIGHT menu button for night mode.
SET DAY (or NIGHT) COS XX appears. If this is not the COS you want to program, use
the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll to through the
options. See Table 4 on page 14 (U.S.) or Table 5 on page 15 (Europe) for COS
descriptions.
Page 16
8.
When the display shows the correct COS, press 1 or the ON menu button to enable the
toll restriction, or press 2 or the OFF menu button to disable it.
9.
Press # or the ACCEPT menu button to save the COS programming. DATABASE
UPDATED appears followed by the TOLL RESTRICTION OPTION menu.
10.
Repeat steps 6 through 8 as necessary to program additional toll restrictions.
11.

Figure 1. Station Programming Flowchart
Enter Program Database
feature code 9932 (9132)
ENTER DATABASE OPTION
Press 1 or STATION
menu button
ENTER STATION EXTENSION
Type the extension number, and then press #.
ENTER STATION OPTION
Press 1 or STATION FLAGS

menu button
Select flag to program
Press 1 or
ON menu button
to enable
Press 2 or
OFF menu button
to disable
Press 2 or STATION INFO

menu button
Press 3 or TOLL RESTRICTION

menu button
STATION INFO OPTION
TOLL RESTRICTION OPTION
Press 1 or
ATTENDANT
menu button
Press 2 or
USERNAME
menu button
Enter
Attendant
extension
Enter
new
username
At any time, you can press * to return to the previous menu, or press the Speaker button to exit
programming and cancel any unsaved changes.
Press # or the ACCEPT menu button to save
changes.
Press 1 or COS
DAY menu button
for day mode
Press 2 or COS
NIGHT menu button
for night mode
SET DAY/NIGHT COS XX
If necessary, select COS number

to program by scrolling
Press 1 or
ON menu button
to enable COS
Press 2 or
OFF menu button
to disable COS
If wanted, select another COS

number to program by scrolling
INFORMATION IN THIS CHART IS SHOWN AS

FOLLOWS:
YOUR INPUT
ENDOINT DISPLAYS
Page 17

System Programming Options
System Programming Options

The following sections describe system station (endpoint) options that you can program with the
administrator endpoint:
Changing Do-Not-Disturb (DND) Messages below

Entering an Administrator Endpoint Password on page 18
Changing Default Reminder Messages on page 20
Changing Endpoint Extension Numbers on page 21
Swapping Endpoint Extension Numbers on page 22
See Figure 2 on page 23 for the System Database flowchart.
Entering an Administrator Endpoint Password

Because several of the features described in this guide are accessed and configured in the
system database, you should use a password to prevent unauthorized access.
You cannot use your administrator endpoint to assign passwords to other administrator
endpoints. Passwords must be assigned at the administrator endpoint where the password is
used.
To enter an administrator endpoint password:
NOTE
1.
Dial 9932 (9132 in Europe).
2.
Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.
3.
Press 2 or the PASSWORD menu button. CHANGE PASSWORD TO appears.
4.
Enter a password (1 to 8 digits), and then press #.
Press # to erase the password and leave it blank.
VERIFY PASSWORD appears.
Page 18
5.
Enter the password exactly as you did in step 4 above followed by #. DATABASE
UPDATED appears followed by the ENTER SYSTEM OPTION (1 - 4) menu. If you hear
reorder/fast-busy tones and see an error message, the passwords did not match and
you must start over at the CHANGE PASSWORD prompt.
6.

Changing Do-Not-Disturb (DND) Messages
Changing Do-Not-Disturb (DND) Messages

You can delete or change the default DND messages. In a network (multi-node), each node has
a list of DND messages that can be used only on that node. For reference, you can view default
DND messages and record new messages in Table 12 on page 63. Refer to the appropriate
endpoint user guide or the Inter-Tel 5000 Features and Programming Guide (part number
580.8006) for more information about using DND Messages.
NOTES
When using primary and secondary languages, the system has default DND
messages in both languages. When changing DND messages, you should keep
the meanings for the messages in both lists the same. For example, if you change
the primary language DND message 02 to PAGE ME, program a similar
message for message 02 in the secondary language. Refer to the Inter-Tel 5000
Features and Programming Guide (part number 580.8006) for more information
about using primary and secondary languages.
You must use an Inter-Tel Model 8660/8662 six-line display endpoint to reprogram
messages that use Katakana (Japanese) characters. The Japanese language is
not supported on Mitel 5000-series endpoints.
To program DND messages:

NOTE
1.
2.
3.
4.
Press 1 or the DND MESSAGES menu button. SELECT DND MESSAGE # (01 - 20)
appears.
5.
Enter a message number, and then press #.
Press the SCROLL menu button, and then use the Volume buttons or the NEXT
and PREVIOUS menu buttons to scroll through the options.
6.
When the display shows the message that you want to change, enter the 1- to 16character new message (you do not have to select the message). See Dialpad
Character Descriptions on page 7 for dialpad character descriptions.
7.
Press # or the ACCEPT menu button. <Message> SCROLL OR EDIT appears.
8.
Press # or the ACCEPT menu button again. SELECT DND MESSAGE # (01 - 20)
appears. To program another message, scroll to the message you want and repeat steps
6 and 7. After programming all messages, press # while the display shows SELECT
DND MESSAGE # (01 - 20). DATABASE UPDATED appears followed by ENTER
SYSTEM OPTION (1 - 4).
NOTE
9.
You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save

DND message changes.
Page 19

Changing Default Reminder Messages
Changing Default Reminder Messages

You can delete or change the default Reminder Messages. In a network (multi-node), each
node has a list of Reminder Messages that can be used only on that node. For reference, you
can view default Reminder Messages or record new messages in the table on page 64. Refer to
the appropriate endpoint user guide or the Inter-Tel 5000 Features and Programming Guide
(part number 580.8006) for more information about using Reminder Messages.
NOTES
When using primary and secondary languages, the system has default Reminder
messages in both languages. When changing Reminder messages, you should
keep the meanings for the messages in both lists the same. For example, if you
change the primary language DND message 02 to Go to Airport, program a
similar message for message 02 in the secondary language. Refer to the InterTel 5000 Features and Programming Guide (part number 580.8006) for more
information about using primary and secondary languages.
You must use an Inter-Tel Model 8660/8662 six-line display endpoint to reprogram
messages that use Katakana (Japanese) characters. The Japanese language is
not supported on Mitel 5000-series endpoints.
To change default Reminder Messages:

NOTE
1.
2.
3.
4.
Press 3 or the REMINDER MSGS menu button. SELECT REMINDER MSG # (1 - 20)
appears.
5.
Enter a message number, and then press #.
Press the SCROLL menu button, and then use the Volume buttons or the NEXT
and PREVIOUS menu buttons to scroll through the options.
6.
When the display shows the message that you want to change, enter the 1- to 16character new message (you do not have to select the message). See Dialpad
Character Descriptions on page 7 for dialpad character descriptions.
7.
Press # or the ACCEPT menu button. <Message> SCROLL OR EDIT appears.
8.
Press # or the ACCEPT menu button again. SELECT REMINDER MESSAGE # (01 20) appears. To program another message, scroll to the message you want and repeat
steps 6 and 7. After programming all messages, press # while the display shows
SELECT REMINDER MESSAGE # (01 - 20). DATABASE UPDATED appears followed
by ENTER SYSTEM OPTION (1 - 4).
NOTE
9.
Page 20
You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save

Reminder Message changes.

Changing Endpoint Extension Numbers
Changing Endpoint Extension Numbers

You can change the extension number for any system endpoint. The new extension number
cannot be the same as an existing number.
To change an endpoint extension number:
NOTE
1.
2.
3.
4.
Press 4 or the STN EXTENSION menu button. ENTER SYS STN OPTION (1 - 2)
appears.
5.
Press 1 or the CHANGE EXT menu button. ENTER STATION EXTENSION appears.
6.
7.

After you select an extension, CHANGE <extension> TO EXTENSION appears.
8.
Enter the new extension number for the endpoint, and then press # or the ACCEPT
menu button to accept the entry. UPDATING DATABASE appears for approximately four
seconds followed by DATABASE UPDATED.
NOTE
9.
If you entered an extension number that is already assigned,

CONFLICTING EXTENSION appears. After ENTER STATION
EXTENSION appears, enter another extension number.
Page 21

Swapping Endpoint Extension Numbers

An endpoint extension number can be reassigned to (swapped) with another endpoint. To swap
extensions, the two affected endpoints must meet the following criteria:
Both endpoints (and the administrator endpoint) must reside on the same node.
Both endpoints must be the same type. For example, if you are swapping an Inter-Tel
Model 8662 ITP Mode endpoint extension number with another system extension number,
the other extension number must be assigned to another Inter-Tel ITP Mode Model 8662.
This applies to all device types.
Neither device can be the administrator endpoint performing the swap.

To swap endpoint extension numbers:
NOTE
1.
2.
3.
4.
Press 4 or the STN EXTENSION menu button.
5.
Press 2 or SWAP EXTS. ENTER STATION EXTENSION appears.
6.
7.
Press # or the ACCEPT menu button to accept the entry. SWAP <extension> WITH
EXTENSION appears.
8.
Enter the second extension number to be swapped. DATABASE UPDATED appears.
NOTE
9.
10.
Page 22
CONFLICTING EXTENSION appears if the entered extension is the

administrator endpoint performing the swap, the same extension number
as the target endpoint, or the wrong device type.
After ENTER SYSTEM OPTION (1 - 4) appears, press # again to exit to the ENTER
DATABASE OPTION menu.

Figure 2. System Database Programming Flowchart
Enter Program Database
feature code 9932 (9132)
Press 2 or SYSTEM menu button
ENTER SYSTEM OPTION
Press 1 or
DND MESSAGES
menu button
SELECT DND
MESSAGE
Press 2 or
PASSWORD
menu button
CHANGE
PASSWORD
SELECT
REMINDER MSG
Enter message
number or select
DND message to
program by scrolling
Enter 08 digit
password and
press #
Enter message
number or select
message to program
by scrolling
(DND message)
SCROLL OR EDIT
VERIFY
PASSWORD
(Reminder message)
SCROLL OR EDIT
Enter the new

message using alpha
or numeric mode
and press #
Enter the new

password again
and press #
Enter the new

message using alpha
or numeric mode
and press #
If wanted, select
another message
to program
Press 4 or
STN EXTENSIONS
menu button
Press 3 or
REMINDER MSGS
menu button
If wanted, select
another message
to program
Press 1 or
CHANGE EXT
menu button
Press 2 or
SWAP EXTS
menu button
ENTER STATION
EXTENSION
ENTER STATION
EXTENSION
Enter the extension

number of the endpoint to be changed
Enter the extension

number of the first
endpoint to be swapped
and press #
CHANGE (number)
SCROLL OR EDIT
SWAP (extension)
WITH EXTENSION
Enter the new

extension number
for the endpoint
and press #
Enter the extension

number of the second
endpoint to be swapped
and press #
At any time, you can press * to return to the previous menu, or press the Speaker button to exit
programming and cancel any unsaved changes.
Press # or the ACCEPT menu button to save
changes.
INFORMATION IN THIS CHART IS SHOWN AS
FOLLOWS:
YOUR INPUT
ENDPOINT DISPLAYS
Page 23

Individual Trunk Programming Options
Individual Trunk Programming Options

You can program the following individual trunk options:
Programming the Trunk Answer Supervision Type below

Programming Caller ID on page 26
Programming the Hybrid Balance Option on page 27
Programming DTMF or Pulse Signaling on page 28
Programming Trunk Group Assignments on page 29
Programming the Busy Trunk Option on page 30
Programming the Trunk Answer Supervision Type

Answer Supervision determines whether the system should consider a call valid when it
receives polarity reversal from the CO, or wait for the Valid Call timer to expire. Any outside call
put on hold becomes valid immediately, regardless of Answer Supervision or Valid Call timer
status. There are three Answer Supervision Type options:
Polarity Reversal: A loop reversal must be received to consider the call valid. When the
first loop reversal is received, the call is made valid immediately, and the endpoint display
shows the call cost. When a second loop reversal is received, the system terminates the
call. If a second loop reversal is not received, the system does not terminate the call
unless the inside party hangs up or loss-of-loop is received from the telephone company.
Valid Call Timer: The call is validated after the Valid Call Timer expires. All polarity
reversals received before and after the Valid Call Timer are ignored.
Valid Call Timer with Polarity Reversal: If a loop reversal is received before the Valid
Call Timer expires, the call will be made valid immediately, and the endpoint display shows
call cost. When a second loop reversal is received, the system terminates the call. If a
loop reversal is not received before the Valid Call Timer expires, the call is made valid by
the timer. If a loop reversal is received after the timer expires, the loop reversal is ignored,
but the call cost is reset. If a second loop reversal is then received, the system terminates
the call. If a second loop reversal is not received, the system will not terminate the call
unless the inside party hangs up or loss-of-loop is received from the telephone company.
See page 25 for programming instructions.
Page 24

Programming the Trunk Answer Supervision Type
To program the Answer Supervision Type:
NOTE
1.
2.
3.
Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.
4.
Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION

appears.
5.
6.
7.
Press 1 or the ANS SUPERVISION menu button. ANS SUPERVISION OPTION (1 - 3)

appears.
8.
Select one of the following:
9.
10.
Press 1 or the POLARITY-REVERSE menu button for the polarity-reversal

supervision type.
Press 2 or the VALID CALL menu button for Valid Call timer supervision.
Press 3 or the VALID + POLARITY menu button for Valid Call timer with Polarity
Reversal supervision.
Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED
appears.
Page 25

Programming Caller ID
Programming Caller ID
You can enable or disable incoming and outgoing Caller ID for individual trunks.
To program Caller ID for an individual trunk:
NOTE
1.
2.
3.
4.

appears.
5.
6.
7.
Press 2 or the CALLER ID menu button. SET CALLER ID (ON = 1 OFF = 2) appears.
8.
Press 1 or the ON menu button to enable CALLER ID, or press 2 or the OFF menu
button to disable it.
9.
appears.
10.
Page 26

Programming the Hybrid Balance Option
Programming the Hybrid Balance Option

Except for analog trunks, you can use the Hybrid Balance adjust the hybrid impedance of the
trunk based on local CO conditions. Refer to the Inter-Tel 5000 Features and Programming
Guide (part number 580.8006) for more information about using Hybrid Balance.
To program the Hybrid Balance Option:
NOTE
1.
2.
3.
4.

appears.
5.
6.
7.
Press 3 or the HYBRID BALANCE menu button. HYBRID BALANCE OPTION (01 - 20)
appears.
8.
Enter the Hybrid Balance option (1 to 20), or use the Volume buttons or the NEXT and
PREVIOUS menu buttons to scroll through entries.
9.
appears.
10.
Page 27

Programming DTMF or Pulse Signaling
Programming DTMF or Pulse Signaling

You can program trunks for dual tone multi-frequency (DTMF) or dial pulse signals.
To program DTMF or pulse signaling:
NOTE
1.
2.
3.
4.

appears.
5.
6.
7.
Press 4 or the SIGNALLING menu button. ENTER SIGNALLING OPTION (1 - 2)

appears.
8.
Press 1 or the DTMF menu button, or press 2 or the PULSE menu button.
9.
appears.
10.
Page 28

Programming Trunk Group Assignments
Programming Trunk Group Assignments

You can assign individual trunks to trunk groups.
To assign a trunk to a trunk group:
NOTE
1.
2.
3.
4.

appears.
5.
6.
7.
Press 5 or the TRUNK GROUP menu button. ENTER TRUNK GRP EXTENSION
appears.
8.
Enter the trunk group number, or use the Volume buttons or the NEXT and PREVIOUS
menu buttons to scroll through entries.
9.
appears.
10.
Page 29

Programming the Busy Trunk Option
Programming the Busy Trunk Option

You can temporarily disable a trunk from service. While it is out of service it cannot be used to
place outgoing calls. However, incoming calls on analog trunks will still ring in and can be
answered. Incoming calls on Integrated Services Digital Network (ISDN) trunks cannot be
answered. The trunk remains out of service until the Trunk Busy Out timer expires or until you
place the trunk back in service.
To program the Busy Trunk option:
NOTE
1.
2.
3.
4.
Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK GRP EXTENSION
appears.
5.
6.
7.
Press 6 or the BUSY TRUNK menu button. MARK TRUNK BUSY (ON = 1 OFF = 2)
appears.
8.
Press 1 or the ON menu button disable the trunk, or press 2 or the OFF menu button to
enable the trunk.
9.
appears.
10.
Page 30

Trunk Group Programming Options
Trunk Group Programming Options

You can program the following trunk group options:
Programming Trunk Group Day or Night Answer Access below

Programming Trunk Group Day or Night Ring-in on page 32
Programming Trunk Group Toll Restrictions on page 33
Programming Trunk Group Trunk Lists on page 34
Programming Trunk Group Day or Night Answer Access

You can program separate lists for endpoints with allowed-answer access in day and night
modes.
To program trunk group Day or Night Answer Access:
NOTE
1.
2.
3.
4.
Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION
appears.
5.
6.
Press # or the ACCEPT menu button to accept the entry. ENTER TRUNK GROUP
OPTION (1 - 6) appears.
7.
Press 1 or the ANS-ACCESS DAY menu button or press 2 or the ANS-ACCESS NIGHT
menu button. ENTER STATION EXTENSION appears.
8.
9.
10.
The extension number and a Yes/No menu are displayed. To include the endpoint in the
list, press 1 or the YES menu button followed by #. To exclude the endpoint from the list,
press 2 or the NO menu button followed by #. DATABASE UPDATED followed by
ENTER STATION EXTENSION appears.
11.
Select another extension number. Or, if you are finished programming the endpoint list,
press # or the ACCEPT menu button.
12.
Page 31

Programming Trunk Group Day or Night Ring-in
Programming Trunk Group Day or Night Ring-in

You can program separate endpoint lists with ring-in for Day and Night Modes.
To program trunk group Day or Night Ring-in:
NOTE
Page 32
1.
2.
3.
4.
appears.
5.
6.
7.
To program the endpoint that will have ring in for this trunk group for day mode,
press 3 or the RING-IN DAY menu button.
To program for night mode, press 4 or the RING-IN NIGHT menu button. ENTER
STATION EXTENSION appears.
8.
9.
10.
The extension number and a Yes/No menu are displayed. To include the endpoint in the
list, press 1 or the YES menu button followed by #. To exclude the endpoint from the list,
press 2 or the NO menu button followed by #. DATABASE UPDATED followed by
ENTER STATION EXTENSION appears.
11.
12.

Programming Trunk Group Toll Restrictions
Programming Trunk Group Toll Restrictions

You can program toll restriction classes of service for the trunk groups. See Programming
Endpoint Toll Restrictions on page 14 for more information.
To program trunk group toll restrictions:
NOTE
1.
2.
3.
4.
appears.
5.
6.
7.
Press 5 or the TOLL RESTRICTION menu button. TOLL RESTRICTION OPTION (1 - 4)

appears.
8.
Select one of the following toll restrictions:
9.
10.
COS for day or night mode: For Day Mode, press 1 or the COS DAY menu
button, or press 2 or the COS NIGHT menu button Night Mode. SET DAY (or
NIGHT) COS <number> appears. If necessary, scroll to the correct COS. When the
display shows the correct COS, press 1 or the ON menu button to enable the toll
restriction, or press 2 or the OFF menu button to disable it. If applicable, repeat this
step to program additional COS toll restrictions.
Exempt from ARS: Press 3 or the EXEMPT FROM ARS button. EXEMPT FROM
ARS appears. Press 1 or the YES menu button to enable the option, or press 2 or
the NO menu button to disable it.
Subject to toll restriction: Press 4 or the SUBJECT TO TOLL menu button.

When the display shows SUBJECT TO TOLL, press 1 or the YES menu button to
enable the option. Or, press 2 or the NO menu button to disable it.
Press # or the ACCEPT menu button to continue. DATABASE UPDATED appears.

Page 33

Programming Trunk Group Trunk Lists

You can program a list of trunks for a trunk group.
To program trunk group trunk lists:
NOTE
Page 34
1.
2.
3.
4.
appears.
5.
6.
7.
Press 6 or the TRUNK LIST menu button. ENTER TRUNK EXTENSION appears.
8.
9.
10.
The display shows the extension number and a Yes/No menu. To include the endpoint in
the list, press 1 or the YES menu button followed by #. To exclude the endpoint from the
list, press 2 or the NO menu button followed by #. DATABASE UPDATED followed by
ENTER TRUNK EXTENSION appears.
11.
12.

Figure 3. Trunk Database Programming Flowchart
Enter
Program Database
feature code
9932 (9132)
Press 3 or TRUNK menu button
ENTER TRUNK OPTION
Press 2 or TRUNK GROUP

menu button
Press 1 or INDIVIDUAL TRUNK

menu button
ENTER TRUNK EXTENSION
ENTER TRUNK GRP EXTENSION
Type the trunk

extension number
SEE NEXT PAGE
INDIVIDUAL TRUNK OPTION

Press 1 or
ANSWER SUPERVISION
menu button
ANS SUPERVISION OPTION

Press 1 or POLARITY
REVERSE menu button
Press 2 or
CALLER ID
menu button
Press 2 or SHORT
menu button
ENTER SIGNALING OPTION

Press 1 or DTMF
menu button
Press 5 or
TRUNK GROUP
menu button
Press 2 or OFF
menu button
HYBRID BALANCE OPTION

Press 1 or NORMAL
menu button
Press 4 or
SIGNALLING
menu button
Press 2 or PULSE
menu button
ENTER TRUNK GRP EXTENSION
Enter the trunk group number

Press 6 or
TRUNK BUSY
menu button
Press 3 or VALID +
POLARITY menu button
SET CALLER ID
Press 1 or ON
menu button
Press 3 or
HYBRID BALANCE
menu button
Press 2 or VALID
CALL menu button
MARK TRUNK BUSY

Press 1 or ON
menu button
Press 2 or OFF
menu button
At any time, you can press

* to return to the previous
menu, or press the Speaker button to exit programming and cancel any
unsaved changes.
Press # or the ACCEPT
menu button to save
changes.
INFORMATION IN THIS
CHART IS SHOWN AS
FOLLOWS:
YOUR INPUT
ENDPOINT DISPLAYS
Page 35

Figure 2-0. Trunk Database Programming Flowchart (Continued)
CONTINUED FROM PREVIOUS PAGE
Enter the number of the trunk group

to be programmed
TRUNK GROUP OPTION
Press 1 or
ANS ACCESS DAY
menu button
ENTER ENDPOINT EXTENSION
Press 2 or
ANS ACCESS NIGHT
menu button
Type the extension number
Press 3 or
RING-IN DAY
menu button
(Extension number) YES/NO

Press 1 or YES
menu button
Press 4 or
RING-IN NIGHT
menu button
Press 5 or
TOLL RESTRICTION
menu button
TOLL RESTRICTION OPTION
Press 1 or COS
Press 2 or COS
DAY menu button NIGHT menu button
SET DAY/NIGHT COS XX
If necessary, select COS number
to program by scrolling
Press 1 or ON
menu button
Press 6 or
TRUNK LIST
menu button
Press 2 or NO
menu button
Press 3 or EXEMPT
FROM ARS menu button
Press 4 or SUBJECT
TO TOLL menu button
EXEMPT FROM ARS
SUBJECT TO TOLL
Press 1 or YES
menu button
Press 2 or NO
menu button
Press 1 or YES
menu button
Press 2 or NO
menu button
Press 2 or OFF
menu button
ENTER TRUNK EXTENSION

Type the trunk number
(Extension number) YES/NO

Press 1 or YES
menu button
Page 36
Press 2 or NO
menu button

System and Network Alarms
System and Network Alarms

To allow one administrator to monitor multiple nodes, the system provides both system alarms
and network-wide alarms. See Table 7 on page 38 for the complete list of system alarms.
Viewing System Alarms

The system Alarm Reporting feature detects equipment failures. If there is a system failure that
affects service, a major alarm appears at all affected endpoints.
When a minor equipment failure occurs, a minor alarm is generated and appears on the primary
attendants display and, if enabled, at administrator endpoints. If enabled in the Message Print
programming, the alarm also appears in the error/message report.
Alarms 199 indicate problems that can be corrected without calling service personnel. Alarms
100199 (telephone system) and 200299 (voice processing system) require attention from
service personnel. When a Voice Mail alarm is in effect, the telephone system may be
functioning properly, but the voice processing system may be inoperative.
Viewing Network Alarms

Each node has two flags that determine whether the node broadcasts or receives network-wide
alarms.
Send Network Alarms flag: Determines whether a node broadcasts alarms that occur on
that node to the rest of the network.
Receive Network Alarms flag: Determines whether the node receives and displays
alarms sent by other nodes in the network.
To differentiate between network-wide and local alarms, network-wide alarms appear on

administrator endpoints preceded by NET ALARM, and local system alarms are preceded with
SYS ALARM. Network-wide alarms will override system alarms on an administrator endpoint.
On remote nodes, network-wide alarms will indicate the name of the node on which the alarm
occurred. The node name is obtained from the username.
To respond to a minor alarm:
1.
When a minor alarm indication appears, write down the alarm information.
2.
While on-hook, clear the alarm as described in Clearing Alarms on page 38. SYSTEM
(or NETWORK) ALARM CLEARED appears.
3.
Take the appropriate action as indicated in Table 7 on page 38.
To respond to a major alarm:

Take the action defined in Table 6 below.
Table 6. Priority of Alarms by Type
Alarm Text
Description and Action Required
#100199
#200224
These alarms indicate that an equipment failure has occurred that

requires the attention of service personnel.
SYS ALARM #NNN
Contact service personnel.
CALL TECHNICIAN
Be prepared to provide all alarm information, as well as what was

taking place when the alarm occurred.
A major alarm message, MAJOR ALARM, appears on all display endpoints in the event of a
system-wide failure. The warning might also appear on a single endpoint if the endpoint or its
cabling is defective. Because they indicate that all or part of the system is inoperative, major
alarms require immediate attention from service personnel.
Page 37

Clearing Alarms
Clearing Alarms
You can clear a network-wide alarm on the local node only or on every node in the network. To
clear an alarm, you can use either the administrator feature codes or menu buttons.
To use the feature codes to clear alarms:
Dial one of the following feature codes to clear the alarm:
Clear Network Alarm (9851): This feature code clears network-wide alarms on
every node in the network, but it does not affect system alarms. The Clear Network
Alarm feature code may be entered on any node in the network, but the Send
Network Alarms flag must be set for you to clear alarms on other nodes in the
network.
Clear System Alarm (9850): This feature code clears all local and network-wide
system alarm displays on your node.
After you enter the feature code, SYSTEM (or NETWORK) ALARM CLEARED appears,
and the highest priority alarm is cleared. If applicable, enter the feature code again to
clear the next alarm in the queue (only one alarm is cleared at a time). See Using the
Alarm Queue on page 40 for more information.
To use menu buttons to clear alarms:
Press the CLEAR ALARM menu button to clear the currently displayed alarm.
SYSTEM (or NETWORK) ALARM CLEARED appears, and the display shows the
next highest priority, if applicable. If there are no more alarms, the display returns
to the idle menu.
Press the CLEAR ALL ALARMS menu button to clear all alarms. ALL ALARMS
CLEARED appears, and the display returns to the idle menu.
Table 7. System Alarms

Alarm Text
SYS ALARM #10
xNNNN OFF HOOK

An endpoint has remained off-hook and inactive past the expiration of the Inactivity
Alarm timer. The display and the SMDR indicate which endpoint is off-hook. The lamps
in the button for that station on Mini-DSS and DSS units and on the Speed Dial buttons
of other endpoints flutter continuously.
Locate the endpoint and replace the handset in the cradle. Calls being transmitted over
the secondary voice path are not affected or interrupted by an off-hook alarm condition.
SYS ALARM #11

xNNNN EMERGENCY
A user has dialed the Emergency Call feature code. The system has seized a trunk and
dialed the emergency phone number that will bring responders to the location where the
system Inter-Tel 5000 Base Server is installed.
The default Emergency Call code for U.S. systems is 911, and the default code for
European systems is 999. Emergency dial sequences, such as 112 for some European
localities, can be programmed for the location where the system Inter-Tel 5000 Base
Server is installed. However, if an appropriate emergency phone number is dialed from
a remote location to ensure response to that location, no alarm will appear at the
administrator endpoints.
No action is required, just clear the alarm. To facilitate emergency services reaching the
party in need, determine who made the emergency call and where help is needed.
SYS ALARM #12

CHECK PRINTER
Page 38
The printer is not functioning properly.

Check the cable and the power cord connections and that the printer is supplied with
paper and toner.

Clearing Alarms
Table 7. System Alarms (Continued)
Alarm Text
SYS ALARM #13

CHECK PRINTER
SYS ALARM #14

SET DATE/TIME
The system real-time clock has not been initialized or has been corrupted.
SYS ALARM #15

CALL TECHNICIAN
The real-time clock chip is not operating.
SYS ALARM #16

NO DELAYED MAJOR
The system was unable to perform a scheduled delayed major reset because the
system was not idle.
Check the cable and the power cord connections and that the printer is supplied with
paper and toner.
Set the system time and date as described on page 9.
If this alarm recurs, contact service personnel.

SYS MGR LINK ERR
<error string>
The certificate is not yet valid or the system is not connected to the appropriate System
Manager server.
SYS ALARM #18

SYS MGR INV CERT
A corrupt certificate was uploaded or there was an error in writing the file.
SYS ALARM #20

CHECK PRINTER
SYS ALARM #21

V-MAIL 80% FULL
The external voice mail disk space is 80 percent full. If it reaches 100 percent, Voice
Mail cannot accept any messages until disk space is made available.

Check that the cable and the power cord are connected, and that it has paper and toner.

SYS ALARM #22
V-MAIL 100% FULL
100 percent of the external voice mail disk space is in use. Voice mail cannot accept
any messages until disk space is made available.
SYS ALARM #23

SMDR 80% FULL
The SMDR disk space on the external voice processing system is 80 percent full. If it
reaches 100 percent before the SMDR information is cleared, no further SMDR
recording will be possible.
SYS ALARM #24

SMDR 100% FULL
100 percent of the SMDR disk space on the external voice processing system is in use.
No further SMDR recording is possible.
SYS ALARM #32

INSUF BAND
The IP Network does not have enough bandwidth to support the IP call that is currently
connected to the extension. If this alarm is generated frequently, it could indicate a
network problem that requires the attention of your network administrator.
Page 39

Using the Alarm Queue
Using the Alarm Queue

The Alarm Queue prioritizes system and network alarms based on severity and allows you to
view and handle critical alarms before addressing minor alarms. You can then clear the
individual alarm, or clear all the alarms in the queue, up to 30 alarms. The Emergency Alarm
(A011) is the only critical alarm. Other alarms may have a high, medium, or low priority, based
on the severity of the alarm.
When alarms are generated:
The highest priority alarm is placed in the front of the queue, regardless of when lower
priority alarms are generated. For example, if A114 (medium) and A116 (low) are currently
in the queue, but A119 (high) is generated, so A119 is placed first in the queue.
Alarms with the same priority level are placed in the queue based on the time the alarm
was generated. For example, if A010 (low) is generated at 10:30 AM, and A012 (low) is
generated at 10:32 AM, A012 is placed in the queue after A010.
If the queue contains 30 alarms, the oldest, lowest priority alarm is overwritten with the
new alarm. For example, if the queue currently holds 30 alarms, and a medium alarm is
generated, the oldest low priority alarm is overwritten.
Repetitive alarms are placed in the queue only once. If the alarm is regenerated, the alarm
that is currently in the queue is overwritten with the new alarm data (if applicable) and
time. For example, A125 is overwritten each time it is regenerated, which is every five
minutes. This prevents the queue from being filled with duplicate alarms.
Alarm priority designations are shown in Table 8.
Table 8. Alarms and Priorities
Alarm #
Page 40
Priority
Alarm #
Priority
Alarm #
Priority
Alarm #
Priority
A010
Low
A026
Low
A112
Med
A128
Low
A011
Critical
A031
Low
A114
Med
A134
High
A012
Low
A032
Low
A115
Med
A135
High
A013
Low
A100
Low
A116
Low
A137
High
A014
Low
A101
Low
A117
Low
A138
High
A015
Low
A102
Low
A118
Low
A200
Low
A016
Low
A103
Low
A119
High
A201
Low
A017
Low
A104
Med
A120
Med
A202
Low
A018
Low
A105
Low
A121
High
A203
High
A020
Low
A106
Low
A122
High
A204
High
A021
Low
A107
Low
A123
High
A022
Low
A108
Low
A124
Med
A023
Low
A109
Med
A125
High
A024
Low
A110
Med
A126
Med
A025
Low
A111
Med
A127
Med

Internal Modem
Internal Modem
The Inter-Tel 5000 internal modem performs multiple functions. When enabled, the modem is
used for DB Programming, Message Print, SMDR, and for uploading software licenses.
Enabling or Disabling the Internal Modem

If disabled, the modem and extension are placed into DND. In DND, the modem rejects all calls
and does not allow camp ons. Any outside calls that attempt to ring a disabled modem are
automatically transferred to the primary attendant.
To enable/disable a modem:
1.
Dial 9866 (Modem Enable) or 9867 (Modem Disable). ENABLE (DISABLE) MODEM
EXT # appears.
2.
Enter the extension of the modem to enable or disable it. MODEM ENABLED (or
DISABLED) appears.
If an invalid modem extension is entered, INVALID MODEM EXTENSION appears.
Resetting the Internal Modem

The internal modem must be reset if it fails to answer an incoming call or is out of
synchronization with an external modem.
NOTICE
Possible data corruption. Do not reset the modem if it is connected to a DB Programming
session. If you do, the programming session is dropped, potentially corrupting the database.
For this reason, Inter-Tel recommends that you assign the modem extension to a Speed Dial
button. During a reset, any call connected to the modem is dropped.
To reset the internal modem:
1.
Dial 9869. RESET MODEM EXT# appears.
2.
Enter the modem extension number. MODEM RESET appears.

If an invalid modem extension is entered, INVALID MODEM EXTENSION appears.
Page 41

Network Group Diagnostics
Network Group Diagnostics

The Network Group Diagnostics feature allows you to verify that Network Groups have been
programmed correctly. When the Network Group Diagnostics feature code is entered, the
platform initiates pings from each system-connected device and determines if the other devices
respond to the ping. If a device does not respond to the ping or if a firewall is detected, the
system issues a Message Print message. For more information about Message Print, refer to
the Message Print Diagnostics Manual (part number 550.8018).
The Network Group Diagnostics feature works on proprietary IP devices for the local node only.
It does not work across nodes.
Running Network Group Diagnostics

IMPORTANT
Because this feature affects system performance, run the diagnostics

program after normal business hours when the system is idle.
To run the Network Group Diagnostics:

1.
Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.
2.
Dial 9963 (9163 in Europe). NET GRP CHECK (YES = 1 NO = 2) appears.
3.
When prompted, press 1 or the ACCEPT menu button to start the diagnostics feature.
NET GROUP DIAG IN PROGRESS appears.
When the diagnostics are complete, the endpoint displays one of the following messages:
NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network
Groups are capable of communicating using peer-to-peer audio.
NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices are
offline or there are NATs/firewalls located between the devices. Check Message Print to
determine which errors occurred.
Page 42

Seizing a Device
Seizing a Device
For troubleshooting purposes, you can enable diagnostics mode and then seize a specific trunk
or extension by entering the module, circuit, and device number.
The Seize Device feature is affected by trunk restriction. The administrator endpoint must have
outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls placed
after the trunk is seized.
To seize a device:
1.
Dial 9900 (9100 in Europe), to turn on diagnostics mode. DIAGNOSTICS ON appears.
2.
Press the Special button (see page 7), and then dial 9973 (9173 in Europe). ENTER
BOARD appears.
3.
Enter the board (module) number, not the unit number, where the device to be seized is
located, while observing the following conditions:
4.
If you enter a single digit, press # after the digit to continue.
If you enter an incorrect module number or if the module is not entered in the
system, INVALID BOARD NUMBER appears.
If you have multiple ports (for example, dual-T1 or Internet Protocol Resource
Application (IPRA) ports) ENTER PORT appears.
Enter the (port) circuit number of the device to be seized. If you enter a single digit,
press # after the digit to continue. Valid numbers depend on the type of module. If you
enter an invalid module number, INVALID MODULE NUMBER appears.
If there is only one device on the selected port, the selected device is seized as if the
user had directly entered the extension or trunk number.
If there is more than one device on the selected port, ENTER DEVICE appears. Enter
the number of the device to be seized. Valid numbers depend on the type of devices
installed. If you enter an invalid device number, INVALID DEVICE NUMBER appears.
When the device has been selected, it is seized as if the user had directly entered the
extension or trunk access number.
5.
Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.
Page 43

History Freezes
History Freezes
When certain system failures occur, service personnel might request a system history freeze
(system data snapshot), so they can analyze system activity for the time period preceding the
alarm.
IMPORTANT Do not perform this procedure unless directed to do so by service personnel.
Freezing or Unfreezing the System History

You can freeze or unfreeze the current node system history.
To freeze or unfreeze system history:
1.
2.
Dial 9993 (9193 in Europe) to freeze the system history, or dial 9998 (9198 in Europe) to
unfreeze the system history. HISTORY FROZEN (or UNFROZEN) appears. If you try to
change the state of the system history to its current status, HISTORY ALREADY
FROZEN (or UNFROZEN) appears.
3.
Freezing or Unfreezing the Network History

You can freeze or unfreeze the fault history for any node in the network. Service personnel can
then pull the information from each node for troubleshooting purposes. Nodes are assigned to
freeze zones by the database programmer to allow selective freezes. You must know which
zone to freeze or unfreeze.
A node can be in more than one freeze zone. If you freeze a zone that contains a node that is
already frozen, SOME NODES ALREADY FROZEN appears and the node remains frozen. If
you unfreeze a zone with unfrozen nodes in it, SOME NODES ALREADY UNFROZEN appears.
To determine the individual freeze status of the nodes, check the Message Print output.
To freeze or unfreeze network history:
Page 44
1.
2.
Dial 9939 (9139 in Europe) to freeze the history a network node, or dial 9989 (9189 in
Europe) to unfreeze the history of a network node. SELECT FRZ ZONE (09) #
appears.
3.
Enter the number of the node you want to freeze or unfreeze. FREEZE ZONE XX IS
FROZEN (or UNFROZEN) appears. If you try to change the state of the system history
to its current status, FREEZE ZONE XX ALREADY FROZEN (or UNFROZEN) appears.
4.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Administrator Account Voice Mail Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Administrator Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Initializing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Accessing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Subscriber Account Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Making Feature Changes for Other Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Accessing Other Subscriber Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing Subscriber Mailbox Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Recording a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Recording a Group List Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Recording Custom System Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Audiotex Recording Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Creating Custom Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Assigning Audiotex Recordings to System Extension Numbers . . . . . . . . . . . . . . . . . . . . 56
Fax Import Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Page 45
Introduction
Inter-Tel voice mail is an integrated component of the Inter-Tel 5000 phone system. This guide
provides feature instructions that are provided in the Basic Voice Mail (BVM) and Enterprise
Messaging (EM) voice mail system features.
Because various voice mail products work with the Inter-Tel 5000 system, this guide does not
include voice mail subscriber (user) feature instructions. Refer to the appropriate voice mail user
guide for your system for feature descriptions and instructions. If applicable, you can also
contact your system administrator or local provider for more information about your voice mail
system.
For detailed voice mail system configuration and feature descriptions, refer to the following
books:
Inter-Tel Voice Mail User Guide (part number 835.3205)

Enterprise Messaging v2.0 Installation and Maintenance Manual (part number 780.8006)
Inter-Tel 5000 Features and Programming Guide (part number 580.8006)
Inter-Tel 5000 Installation and Maintenance Manual (part number 580.8000)
Administrator Features
The system administrator (the person who programmed your system) assigns voice mail
administrator mailboxes. The administrator mailbox has all of the voice mail subscriber mailbox
features, plus the ability to do the following:
Record broadcast messages. See Recording a Broadcast Message on page 52.

Perform group list maintenance. See Recording a Group List Name on page 52.
Customize or reinstate voice mail prompts. See Recording Custom System Voice Mail
Prompts on page 53.
Create and select custom audiotex recordings. See Creating Audiotex Recordings on
page 54.
Configure settings to import fax documents. See Fax Import Feature on page 57.
Automatic Speech Recognition (ASR)

You can use ASR to issue voice commands instead of pressing dialpad buttons for voice mail
options.1 ASR commands are included in the feature instructions. When using ASR, follow
these guidelines for best results:
Use the handset for voice commands. External microphones pick up background noise,
which may cause misinterpreted voice commands.
Do not say Pound to activate features when using ASR. The silence that follows your
voice command functions as the # button.
Use the dialpad buttons to select menu options when recording messages. Because ASR
is automatically disabled, recorded messages include any attempted voice commands.
ASR is also disabled when entering voice mail passwordsthis is to prevent the
password from being heard by others.
NOTE
1.
Page 46
If the system fails to understand an ASR command three times in a row, the
system informs you that it is switching to DTMF mode, meaning you must use
the dialpad buttons to select or enter menu options.
This feature may or may not be enabled for your system.

Voice Mail and Message Notification/Retrieval Applications
Voice Mail and Message Notification/Retrieval Applications

Two features combine to provide the voice mail system: the Voice Mail application and the
Message Notification/Retrieval (MNR) application.
Voice Mail: Handles all calls that

are directed to Voice Mail placed by
subscribers and nonsubscribers.
Callers hear the main company
greeting, followed by a menu of
available options. Endpoints can
forward or transfer calls directly to
their mailbox using the application
extension number. The Voice Mail
application can also be the
message center for subscribers
endpoints.
Call to Voice Mail application

Voice mail answers and plays a
greeting followed by a menu of
options.
Caller selects option
Call is sent to
mailbox. Or a
subscriber
enters his own
mailbox.
Caller does not

select an option
Caller uses the

directory and
selects the
name of party
wanted.
Call is sent to
the Voice Mail
designated
dial-0 operator.
Call is sent to selected mailbox.
Message Notification/Retrieval:
When endpoint users respond to
message indications, they call the
MNR application and are
prompted for their password.
Message is left in mailbox

Voice mail leaves a message waiting
indication at the endpoint designated for the
mailbox.
Endpoint user responds to message
indication by pressing the Message button or
entering a feature code.
Intercom call is placed to MNR

application.
Endpoint user is prompted for

the password.
System users and external callers access voice mail by:
Dialing the phone number or extension number assigned to the Voice Mail application
Being transferred to Voice Mail by Automated Attendant
Being forwarded to the Voice Mail when a called endpoint is unavailable (using the Call
Forwarding or System Forwarding features)
Responding to Message Waiting indications
Page 47

Administrator Account Voice Mail Flowchart
Administrator Account Voice Mail Flowchart

At any menu level, press * or say Cancel to cancel or return to the previous menu or press #
or say Accept to accept. Also, ASR commands are indicated in the quotation marks.
ADMINISTRATOR MAILBOX MENU
ACCESSING THE SYSTEM

ADMINISTRATORS MAILBOX
EITHER, Press the MSG button to
respond to a message from voice
mail.
OR, Call the voice mail extension
number, say Login or press
,
and say or enter your mailbox
number.
Enter your password (press # ).
PERSONAL OPTIONS
1
Primary Greeting
Alternate Greeting
Change Password
E-Mail
Facsimile
Then select:
Import Fax
System Prompt Replacement
During your message:
4
1
Erase and Re-record
Continue
Replay
Append
Copy *
Erase
Speech Recognition *
Then select:
Accept
Hang up to cancel
Replay
Append
Erase and Re-Record
Accept
ASSIGN CUSTOM RECORDINGS
Pause
Erase and Re-record
#
Continue
After finishing, EITHER, Hang up
#
OR, For options
Select Recording
Enter Ext. Number
Enter Mode:
If no recording exists,
see Making a Recording
Day Mode
Night Mode
Enter Recording Number

If recording number exists:
Verify number
Re-enter number
IMPORT FAX DOCUMENT

If document number exists:
Replace
Append
Re-enter Number
If document number does not exist:
Replay
Standard *
RECORDING OPTIONS
Pause
After your message:
During your recording:
Record Directory Name

(See Recording Options)
Voice Mail
Recording Options
SENDING A MESSAGE
MAKING A RECORDING
3
System Greeting
(See Recording Options)
Change Envelope Settings *
If existing recording plays:
Enter Group Number
Record Greeting
Mailbox Maintenance
CREATE CUSTOM RECORDING
Say Nine or press 9 to access

administrator features.
Enter Mailbox Number

or Extension ID
Broadcast Message
Time, Date
Erase and Re-record
Source
Cancel
Verify Number
Length/Subj./Pages
Accept
Re-enter Number
All Options
None
Standard *
Speech Recognition *
Then select:
Program Cascade Level

Enter cascade level number, then:
RECORD CUSTOM PROMPTS

5
Remote Messaging *
Primary Cascade
Alternate Cascade
2
9
More Options
Enter Personal #
Custom
Enter Pager #
Enter Time of Day
Set Days of Week
Message Order
Cancel
E-Mail Rdr. Count
Options
Transfer Method *
System
New Messages
Unannounced
Screened
Announce Only
Page 48
MESSAGE ORDER
1
TRANSFER METHOD *
Change
Replay
Fax Number
Cancel
REMOTE MESSAGING *
Saved Messages
Then set search order:
First In
Last In
Mon-Fri Weekdays
All Days
Individual Day 1-7
3
4
Select Message Category

All Messages
Priority Messages

Administrator Mailbox
Administrator Mailbox
The administrator mailbox must be activated in Database (DB) Programming before it can be
initialized. If applicable, contact your system administrator for assistance.
To provide system security, all mailboxes and extension IDs should have a
password. To make passwords difficult to guess, they should not match the
IMPORTANT mailbox number or consist of one digit repeated several times. This is
especially important for the administrator mailbox, which allows programming
access to other mailboxes.
Initializing the Administrator Mailbox

You must initialize the administrator mailbox before you can use it.
To initialize the administrator mailbox:
1.
2.
3.
Say or enter the administrators mailbox number.
4.
Enter your default password (your mailbox number), and then press #.
5.
If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),
and then press #. The system plays back your password.
If you do not want to use a password, press #.
6.
Press # or say Accept to accept the entry, or press 3 or say Erase to erase and reenter your password. The system prompts you to record your directory name.
7.
After the tone, record your first and last names.
8.
When prompted, do one of the following:
Press # or say Accept again to accept the name.
Press 1 or say Replay to replay the name you just recorded.
Press 2 or say Append or press 2 to add to your name.
Press 3 or say Re-record to erase and re-record your name.
Accessing the Administrator Mailbox

You can access the administrator mailbox from any extension or external phone.
To access the administrator mailbox:
1.
2.
3.
Enter or say the administrator mailbox number.
4.
Enter the password, and then press #.
5.
Press 9 or say Nine to access the administrator menu. (The system does not prompt
you to enter or say 9.)
Page 49

Subscriber Account Maintenance
Subscriber Account Maintenance

You can perform mailbox maintenance for other system subscribers. For feature descriptions
and instructions, refer to the appropriate voice mail user guide. For example, for Inter-Tel voice
mail features, refer to the Inter-Tel Voice Mail User Guide (part number 835.3205). You can also
use the Administrator Account Voice Mail Flowchart on page 48 as a guide.
Making Feature Changes for Other Subscribers

You can use the administrator account to log on to other subscribers accounts and make
feature changes (if the features are enabled for the subscriber). For example, you can assign a
new password to the account (see Changing Subscriber Mailbox Passwords on page 51).
NOTE
While you can use the administrator account to make changes to other
subscribers features, the changes are not permanent. Subscribers can still access
their own accounts and override your changes.
In addition to changing the password, you can also make changes to the following features:
Initializing a mailbox
Recording personal greetings
Recording a directory name
Changing a message envelope
Programming remote messaging
Changing the call screening transfer method
Programming a fax destination
Changing the message search order
Disabling and enabling ASR (if ASR is enabled)
Accessing voice mail messages
Recording and sending voice messages
Canceling unheard voice messages
Recovering deleted messages
Accessing e-mail, and fax messages (if E-Mail Reader is enabled)
Setting up an e-mail password (if E-Mail Reader is enabled)
Accessing Other Subscriber Accounts

To make changes, you must first log on to the account.
To log on to another subscribers account:
Page 50
1.
Access the administrator mailbox. See page 49.
2.
Press 2 or say Mailbox Maintenance to access the Mailbox/Group List Maintenance

option.
3.
Enter or say the subscribers mailbox extension or extension ID.
4.
Follow the menu options to complete the changes. See the Administrator Account Voice
Mail Flowchart on page 48.

Changing Subscriber Mailbox Passwords
Changing Subscriber Mailbox Passwords

Passwords prevent unauthorized mailbox access. Subscribers create their own passwords
when they initialize their mailboxes, but you may find that you need to change a password to
access a subscribers mailbox.
Using the administrator account, you do not need to know the password of a
particular mailbox to perform maintenance.
To provide system security, all mailboxes and extension IDs should have a
IMPORTANT password. To make the passwords difficult to guess, they should not match
the mailbox number or consist of one digit repeated several times. This is
especially important for the voice mail administrator's mailbox, which allows
programming access to other mailboxes.
To change another subscribers password:
1.
2.

menu.
3.
Say or enter the mailbox or extension ID. You hear the Personal Options menu.
4.
Press 3 or say Password.
5.
6.
If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),
and then press #. Voice mail plays back the password.
If you do not want to use a password, press #. Voice mail announces that you have
chosen not to have a password.
Press # or say Accept to accept the password as entered, or press 3 or say Re-enter
to erase and re-enter the password.
Page 51

System Recordings
System Recordings
The following sections describe administrator recording options.
Recording a Broadcast Message

You can make a single recorded message and send it to all Standard and Receive-Only
mailboxes. Extension IDs do not receive Broadcast Messages. If applicable, contact your
system administrator for more information about Standard and Receive-Only mailboxes and
Extension IDs.
To record and send a broadcast message:
1.
2.
Press 1 or say Broadcast Message to select broadcast message.
3.
Record the message.

If you exceed the maximum allotted time for message length, you are prompted to rerecord the message or send it.
If voice mail is full, you are prompted that the system cannot accept your message.
Hang up and try again later.
4.
When you have completed the message, press # for the following options:
Press 1 or say Replay to replay the message.
Press 2 or say Append to add to the message.
Press 3 or say Erase to erase and re-record the message.
Press # or say Accept to accept the message. You must use the Accept option for
the message to be sent. If you hang up, the message is canceled.
Recording a Group List Name

A Group List is a group of mailboxes programmed in DB Programming by the system
administrator. Subscribers can use Group Lists to send messages to several mailboxes
simultaneously. You can record names for system Group Lists. Group List names are used for
verification purposes only.
Before recording the Group List name, you must know the Group List number. If applicable,
contact your system administrator for the Group List number.
To record a group list name:
Page 52
1.
2.

option.
3.
Say or enter the Group List number. If applicable, the current name is played.
4.
After the tone, record the name for the selected list, and then press #. You have the
following options:
Press # or say Accept to accept the name.
Press 1 or say Replay to replay the name you just recorded.
Press 3 or say Erase to erase and re-record the name.

Recording Custom System Voice Mail Prompts
Recording Custom System Voice Mail Prompts

Voice mail prompts are prerecorded options and instructions. Prompts can be used either for
applications and mailboxes that use ASR or applications and mailboxes that do not use ASR.
See Automatic Speech Recognition (ASR) on page 46, or refer to the Inter-Tel 5000 Features
and Programming Guide (part number 580.8006) for more information about ASR. For
consistency, when you record the non-ASR version of a prompt, you should also record the
ASR version, if one exists.
You can change most of the default prompts. See page 78 for the default list of prerecorded
prompts. If a prompt cannot be replaced, you are notified by the system.
If the Multilingual feature is enabled, you can change either the primary or secondary language
prompts. To change primary language prompts, the endpoint must be in the primary language
modelikewise for secondary language prompts.
If you change the text of the prompts, keep the content similar to the default
IMPORTANT text. Otherwise, the prompts will not make sense to the listeners when played
by voice mail.
To record custom system prompts (or restore system prompts):
1.
2.
Press 6 or say Replacement to select the System Prompt Replacement menu.
3.
Say or enter the prompt number. See page 78 for prompt descriptions.
If the number is not valid, you hear an error message and must choose another prompt
number.
If the prompt is available in standard format only, go to the next step.
If the prompt is available in ASR and non-ASR formats, select one of the following:
4.
Press 1 or say Standard to record a standard (non-ASR) prompt.
Press 3 or say Speech Recognition or press 3 to record an ASR prompt.
The current prompt is played. You have the following options:
Press 1 or say Replay to replay the prompt.
Press 3 or say Replace to replace the system prompt with a custom prompt.
Record the prompt, and then press #.
Press 9 or say System to reinstate the system prompt.
Press * or say Cancel to leave the prompt unchanged.
If the voice processing system PC disk is full, a prompt notifies you that it cannot accept
the recording. Hang up and try again later.
If the new prompt will be available in ASR and non-ASR formats, repeat step 4 to record
the other format.
5.
6.
When finished recording, you have the following options:
Press 1 or say Replay to replay the recording.
Press 3 or say Erase and re-record the message.
Press # or say Accept to accept.
Repeat steps 3 through 5 for additional prompts, or hang up to end the recording
session.
Page 53

Creating Audiotex Recordings
Creating Audiotex Recordings

Audiotex is a feature that allows callers to select prerecorded menu options. You can create up
to 500 custom audiotex recordings that you can use for company greetings, Auto Attendant
greetings, Call Routing Announcements (CRAs), and hunt group applications. You can also
assign audiotex recordings to day and night modes of operation. See Audiotex Recording Tips
below for tips when creating recordings. You can also use the audiotex recording planning sheet
on page 67 to help you plan your custom greetings.
For consistency, when you record the non-ASR version of a prompt, you should also record the
ASR version, if one exists. By default, recording 001 is the default system voice mail main
greeting, and recording 002 is the Automated Attendant main greeting. You can change the
default system recordings, but if the voice processing system database is defaulted, the system
recordings are restored.
Recordings for fax documents should include all dialing instructions. The recording should state
whether documents can be selected by number and list all options. If fax delivery times are set
to specific days or times, the recording should also include this information.
Audiotex Recording Tips

The following are tips for designing an effective Call Routing Announcement application:
Design with the caller in mind, not just the information you want to include.
Keep menus as simple as possible, with four or fewer options per menu.
Number options sequentially and do not skip numbers. List transfer to operator last.
Use consistent digits for options, such as 1 for Yes, 2 for No, and 0 for the operator.
State the option before the digit. For example, say, For account information, press 1,
instead of Press 1 for account information.
Draw a map of your arrangement to avoid dead ends or endless loops.

Take advantage of Caller ID and DNIS to route calls to suitable menus.
Keep recordings short (under 60 seconds) and do not use jargon.
Give the most frequently requested information in the first ten seconds, without requiring
the caller to press a digit.
Make sure the recordings are clear and the voice is consistent from prompt to prompt.
Avoid heavy regional accents.
Do not repeat the main greeting on any other level.

Make seasonal changes when necessary, but keep menu options the same (callers get
used to them).
Include an option for overriding the primary language. For example, say, For English,
press 1. Para Espaol, empuje 2.
Test your application any time you make a change. Listen to your prompts periodically.
Page 54

Creating Custom Audiotex Recordings
Creating Custom Audiotex Recordings

See Audiotex Recording Tips on page 54 for tips when creating recordings.
To create a custom audiotex recording:
1.
2.
Press 3 or say Options for recording options.
3.
Press 1 or say Custom to make a recording.
4.
When prompted, say or type the recording number (001500).
5.
If no recording exists, go to the next step.

If a standard (non-ASR) recording already exists, it is played. You then have the
following options:
6.
Press 1 or say Standard to record a standard (non-ASR) greeting.
Press 2 or say Copy to copy the standard (non-ASR) greeting.
Press 3 or say Speech Recognition to record an ASR greeting.
When prompted, record the greeting or message, and then press #. While you are
recording, you can:
Press 2 to pause while recording. (Press # or say Continue to continue.)
Press 3 to erase and re-record your message.
If you exceed the maximum allotted time for recording length, you are notified and
allowed to re-record or save the recording.
If the voice processing system computer disk is full, a prompt notifies you that it cannot
accept the recording. Hang up and try again later.
7.
8.
9.
When finished recording, select one of the following options:
Press # or say Accept or to accept.
To create an ASR recording, choose one of the following options:
Press 2 or say Copy to copy the standard (non-ASR) greeting.
Press 3 or say Speech Recognition to record an ASR greeting.
When finished, select one of the following options:
Press # or say Accept to accept the recording.
Page 55

Assigning Audiotex Recordings to System Extension Numbers
Assigning Audiotex Recordings to System Extension Numbers

You can assign audiotex recordings to system extension numbers. For example, if users dial
extension 2000 to reach voice mail, you can assign new audiotex recordings to extension 2000
to change the recordings that users hear when they connect to the voice mail system.
If you assign a recording to an application with a list of several recordings, you can only change
the first entry in the list. You must use DB Programming to change a list of recordings. Contact
your system administrator for more information.
To assign custom audiotex recordings to specific application extension numbers:
1.
2.
Press 3 or say Options for recording options.
3.
Press 2 or say Select to select a recording.
4.
When prompted, say or enter the extension number of the application to be

programmed. (For example, if users dial 2000 to reach voice mail, enter 2000 to assign
the voice mail greeting.)
5.
Do one of the following to select the mode for the recording:
6.
Press 1 or say Day for day mode.
Press 2 or say Night for night mode.
Enter or say the recording number (001500). If a recording already exists, it is played.
You have the following options:
Press # or say Yes to accept the recording.
Press * or say No to go back to step 4.
If no recording exists, the system informs you but assigns the recording number to the
application.
Page 56

Fax Import Feature
Fax Import Feature

If your voice mail system has fax enabled, you can use your voice mail administrators mailbox
to import fax documents. Imported documents can then be requested by callers who use a Call
Routing Announcement (CRA) application programmed to provide the Fax-On-Demand service.
You should you re-record system prompt number 672 (see Default ASR and
Non-ASR Voice Prompts on page 78) to let callers requesting faxes know
IMPORTANT
what the valid time window is for fax requests, and when they should expect
the fax to be delivered if their request falls outside of the valid time window.
To import a fax document:
1.
Using a fax machine, after you obtain dial tone, dial the voice mail access number.
2.
3.
Press 4 or say import fax to select the Import Fax option. (If the system does not have
a fax license, this option is not accepted.) The system may prompt you with one of the
following messages. If not, continue to step 4.
4.
5.
6.
All system fax ports are busy: Hang up and try again later.
The system already contains the maximum number of fax documents

allowed: Until one or more fax documents are deleted from the system, there is no
room for additional documents.
The system does not have enough disk space to import any more
documents: Until one or more fax documents are deleted from the system, there is
no room for additional documents.
The system currently is at or above the Maximum Fax Library Size: Until one
or more fax documents are deleted from the system, there is no room for additional
documents. By default, the Maximum Fax Library Size field is set to 0 in DB
Programming. Contact your system administrator for more information.
When prompted, say or enter the fax document number. One of the following occurs
when you enter the number:
If the document number does not already exist, the system asks you to verify the
number. Press # or say Yes if the number is correct, or press 3 or say Re-Enter
to re-renter the number.
If the document number already exists, the system asks if you want to replace it.
Press # or say Yes to replace the document and go to the next step, or press 3 or
say Re-enter to re-enter the number.
If you did not enter a valid number, you are prompted to enter a new number.
When prompted, press the Start button on the fax machine. One of the following may
occur:
If the system cannot communicate with your fax machine, check that it is working
properly and say Continue or press # to try again. Return to step 4.
If the system runs out of disk space while importing the document or if the
document will cause the system to exceed the Maximum Fax Library Size, you
cannot import this document until one or more fax documents have been deleted
from the system to create disk space. Press # or say Cancel to return to step 4.
When the fax transmission is complete, the system tells you that the document was
received. Press # or say Continue to continue importing documents or hang up to exit.
Page 57
Reference
Reference
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
System Administrator/Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Administrator Endpoint Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Voice Mail Administration Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Administrator Endpoint Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Endpoint Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Do-Not-Disturb Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Changing Station Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Swapping Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Individual Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Trunk Group Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Custom Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Administrator Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Diagnostics Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Trunk Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Endpoint Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Default ASR and Non-ASR Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Page 59
Reference
Troubleshooting Tips
Troubleshooting Tips
The following sections include information to help you troubleshoot problems:
System Administrator/Provider Information below
Administrator Endpoint Troubleshooting Tips below
Voice Mail Administration Troubleshooting Tips on page 61
System Administrator/Provider Information

Because this guide covers administrator endpoint and voice mail administration features only,
you may find that you need additional assistance from your system administrator for issues
such as creating new user accounts or changing system settings.
Your system administrator may be onsite, or you may rely on your local provider (the company
that installed your phone system and now services it) for system administration. All sales,
service, and technical support are handled at the local level by your authorized Inter-Tel
provider. If you do not have the contact information for your local provider, you can use the Mitel
Partner Locator on the Mitel Web site.
Administrator Endpoint Troubleshooting Tips

Table 9 includes administrator endpoint troubleshooting tips.
Table 9. Administrator Endpoint Troubleshooting Tips
Problem
I cannot access administrator endpoint
features.
Possible Solution
You may be experiencing one of the following:
You may not be using the administrator

endpoint assigned by the system
administrator.
If password protection is enabled, you must

enter a password before you can access
administrator endpoint features. To determine
your password, contact your system
administrator or local authorized provider. See
System Administrator/Provider Information
above.
Page 60
One of our employees has left the

company, and I need to change the user
name shown on the display.
See Programming Extension User Names on

page 13.
I need to change the system time shown

on the endpoint displays.
See System Date and Time on page 9.
I cannot clear an alarm shown on the

endpoint display.
You can use the administrator endpoint to clear

alarms by entering the Clear System Alarm
feature code (9850).
System users cannot use *67 to block

Caller ID when placing external calls.
To use *67, you must select an outside line

directly rather than using Automatic Route
Selection to select outside lines. Contact your
system administrator or local authorized provider
for more information. See System Administrator/
Provider Information above.
Reference
Voice Mail Administration Troubleshooting Tips
Table 9. Administrator Endpoint Troubleshooting Tips (Continued)
Problem
I can change the system time, but when
I come in the morning, a different time is
displayed.
Possible Solution
Your system may be configured to use Network
Time Protocol (NTP), which automatically
synchronizes network date and time at 12:15
A.M. daily, but the NTP server time is incorrect.
Contact your system administrator for assistance
in correcting the time on the NTP server.
Voice Mail Administration Troubleshooting Tips

Table 10 includes voice mail administrator troubleshooting tips.
Table 10. Administrator Mailbox Troubleshooting Tips
Problem
Possible Solution
I do not know the administrator mailbox

number or password.
You must contact your system administrator for

the mailbox number and password. For more
information, contact your system administrator or
local authorized provider. See System
Administrator/Provider Information on page 60.
One of our employees has left the

company, and I need to change the
mailbox password so I can delete
messages, change settings, and so on.
See Accessing Other Subscriber Accounts on

page 50.
I cannot set up a new voice mail

subscriber mailbox.
Your system administrator must create the new

account. For more information, contact your
system administrator or local authorized provider.
See System Administrator/Provider Information
on page 60.
I need to change the voice mail system

time.
Your system administrator must change the voice

mail system time. For more information, contact
your system administrator or local authorized
provider. See System Administrator/Provider
Information on page 60.
I need new voice mail system greetings

for day and night mode, vacations, and
so on.
You can record new audiotex recordings for each

greeting that you want to use. See Creating
Audiotex Recordings on page 54.
I have recorded new audiotex

recordings, but I do not know how to
assign them to our voice mail
application.
See Assigning Audiotex Recordings to System

Extension Numbers on page 56
I have several voice messages in my

inbox. Is there a way to delete all of the
messages at once?
You must delete voice messages one at a time.
Can I set the number of rings before

calls go to voice mail?
Your system administrator must program this

feature. For more information, contact your
system administrator or local authorized provider.
See System Administrator/Provider Information
on page 60.
Page 61
Reference
Programming Planning Sheets
Programming Planning Sheets

The following sections can help you plan and program your system. Use the sections for
reference and to record system-related information.
Administrator Endpoint Password

Administrator endpoint password: ___________________________
Endpoint Information
For each station (endpoint) you are programming, record the following information.
Table 11. Endpoint Information
Options
Setting
Endpoint extension number

User name
Toll restriction classes of service
Page 62
Administrator endpoint?
Yes or No
Attendant endpoint?
Yes or No
House phone?
Yes or No
Reference
Do-Not-Disturb Messages
Do-Not-Disturb Messages
You can change the default DND messages shown in Table 12. See Changing Do-Not-Disturb
(DND) Messages on page 19.
Table 12. Do-Not-Disturb Messages
Default DND Message
Primary Language
DND Message
Secondary Language
DND Message
MESSAGE 01 (DO-NOT-DISTURB)
MESSAGE 02 (LEAVE A MESSAGE)
MESSAGE 03 (IN MEETING UNTIL)
MESSAGE 04 (IN MEETING)
MESSAGE 05 (ON VAC. HOLIDAY 'TIL)
MESSAGE 06 (ON VAC. HOLIDAY)
MESSAGE 07 (CALL ME AT)
MESSAGE 08 (AT THE DOCTOR)
MESSAGE 09 (ON A TRIP)
MESSAGE 10 (ON BREAK)
MESSAGE 11 (OUT OF TOWN 'TIL)
MESSAGE 12 (OUT OF OFFICE)
MESSAGE 13 (OUT UNTIL)
MESSAGE 14 (WITH A CLIENT)
MESSAGE 15 (WITH A GUEST)
MESSAGE 16 (UNAVAILABLE)
MESSAGE 17 (IN CONFERENCE)
MESSAGE 18 (AWAY FROM DESK)
MESSAGE 19 (GONE HOME)
MESSAGE 20 (OUT TO LUNCH)
Page 63
Reference
Reminder Messages
Reminder Messages
You can change the default Reminder Messages shown in Table 13. See Changing Default
Reminder Messages on page 20.
Table 13. Reminder Messages
Default Reminder Message
Primary Language
Reminder Message
Secondary Language
Reminder Message
MESSAGE 01 (MEETING)
MESSAGE 02 (STAFF MEETING)
MESSAGE 03 (SALES MEETING)
MESSAGE 04 (CANCEL MEETING)
MESSAGE 05 (APPOINTMENT)
MESSAGE 06 (PLACE CALL)
MESSAGE 07 (CALL CLIENT)
MESSAGE 08 (CALL CUSTOMER)
MESSAGE 09 (CALL HOME)
MESSAGE 10 (CALL CORPORATE)
MESSAGE 11 (CALL ENGINEERING)
MESSAGE 12 (CALL MARKETING)
MESSAGE 13 (CALL ACCOUNTING)
MESSAGE 14 (CANCEL DND)
MESSAGE 15 (CANCEL CALL FWD)
MESSAGE 16 (TAKE MEDICATION)
MESSAGE 17 (MAKE RESERVATION)
MESSAGE 18 (REVIEW SCHEDULE)
MESSAGE 19 (LUNCH)
MESSAGE 20 (REMINDER)
Page 64
Reference
Changing Station Extension Numbers
Changing Station Extension Numbers

See Changing Endpoint Extension Numbers on page 21.
Table 14. Station Extension Numbers
Old Extension Number
New Extension Number
Swapping Stations
See Swapping Endpoint Extension Numbers on page 22.
Table 15. Swapped Extension Numbers
Extension Number
Swapped with Extension
Page 65
Reference
Individual Trunk Programming
Individual Trunk Programming

Record the information in Table 16 for each trunk to be programmed.
Table 16. Individual Trunk Programming
Information Required
Responses
Answer Supervision Type:
Polarity Reversal or Valid Call

or
Valid Call with Polarity Reversal
Caller ID?
Yes or No
Hybrid Balance:
Normal or Short
Signaling:
DTMF or Dial Pulse
Trunk Group Number:

User name:
Trunk Group Programming

Record the following information for each trunk group to be programmed.
Table 17. Trunk Group Programming
Information Required
Programming Plan
Endpoints with Day Answer Access:
Endpoints with Night Answer Access:
Endpoints with Day Ring In:
Endpoints with Night Ring In:
Toll Restriction Classes of Service:
Trunks in Trunk Groups:
Page 66
Reference
Custom Audiotex Recordings
Custom Audiotex Recordings

If you customize audiotex recordings, you can use the table below to record the text. For further
instructions, see Creating Custom Audiotex Recordings on page 55.
.
Table 18. Audiotex Recordings

Recording #
Example
Text
Thank you for calling XYZ Company. All of our representatives
are busy right now. Please hold.
Where Used (Ext. #)

Ext.2011 (Hunt Group
Overflow Station)
Page 67
Reference
Default Feature Codes
Default Feature Codes

Each of the station features is assigned a feature code. Using the stations dialpad, these codes
are entered to select trunks, process calls, and use special features. The following tables show
default feature code values:
Administrator Feature Codes below

Diagnostics Feature Codes on page 69
Endpoint Feature Codes on page 72
Trunk Access Codes on page 72
Administrator Feature Codes

Table 19 summarizes feature codes accessible on administrator endpoints only.
Table 19. Administrator Feature Codes
Feature Name
Code
U.S. (Eur.)
Definition
Clear Network Alarm
9851
Clears network-wide alarms on every node in the network, but

will not affect system alarms. The Clear Network Alarm feature
code may be entered on any node in the network, but the Send
Network Alarms flag must be set for the administrator to clear
alarms on other nodes in the network.
Clear System Alarm
9850
Clears all local and network-wide system alarm displays on your

node.
Diagnostics On/Off
9900 (9100)
Enables or disables system diagnostics mode to perform

diagnostics functions such as freezing or unfreezing the
database, printing message logs, and seizing a device for
troubleshooting purposes.
IMPORTANT
Because diagnostics mode affects system

performance, you should run the diagnostics
program when the system is idle.
Enable Network Day
9862
Places any or all remote nodes into day mode (you are prompted
for the node number).
Enable Network Night
9861
Places any or all remote nodes into night mode (you are
prompted for the node number).
Modem Disable
9867
Disables the internal modem; used in conjunction with the

assigned extension number of the modem.
Modem Enable
9866
Enables the internal modem; used in conjunction with the

assigned extension number of the modem.
Modem Reset
9869
Resets the internal modem when the modem fails to answer an

incoming call or to synchronize with an external modem.
NOTICE
Database corruption could occur if the modem is reset during
a DB Programming session. Inter-Tel recommends that you
assign the modem extension to a Speed Dial button.
Page 68
Reference
Diagnostics Feature Codes
Table 19. Administrator Feature Codes (Continued)
Feature Name
Code
U.S. (Eur.)
Definition
Night Ring On/Off
9860
Places system in night mode or cancels night mode. While in

night mode, the night toll and trunk restriction lists are used.
Periodic Diagnostics
On/Off
9825
Periodic diagnostics extends and improves the functionality and

checks and reconciliations performed on various resources in the
system.
Program System Speed

Dial
9801
Programs system-wide Speed Dial numbers when followed by

location codes (000999).
Set Network Date/Time
9810
Programs the time and date for all nodes in the system. (Local
time and date can also be reset by individual nodes.)
Set Time/Date
9800
Programs system time and date.
Synchronize Network Time
9811
Synchronizes the minutes past the hour across the network.

If a node's time is off by more than 30 minutes, synchronizing the
minutes may cause the hour to change. Also, network time is
automatically synchronized every day at 12:30 AM (00:30), using
the time setting on the node with the lowest number.

You must use the administrator endpoint and enter the Diagnostics Mode feature code (9900)
[9100 in Europe] before you can use the feature codes summarized in Table 20.
Table 20. Diagnostics Feature Codes
Feature Name
Code
U.S. (Eur.)
Definition
Compression On/Off
9982 (9182)
Compresses call processing messages sent to DB Programming,

speeding up transfers. You should not disable this feature unless
instructed to do so by Inter-Tel personnel.
Compression Statistics
9981 (9181)
Dumps various statistics related to the DB Programming

compression algorithm. This feature should be used only when
directed to do so by Inter-Tel personnel.
Diagnostic
ASAI Snoop Off
9926 (9126)
Turns off the ASAI output to Message Print. ASAI is the protocol
the system uses to talk to DB Programming and the AVDAP.
Turning this feature on helps the Inter-Tel Engineers debug the
messaging between Call Processing and DB Programming or Call
Processing and the AVDAP.
Diagnostic
ASAI Snoop On
9927 (9127)
Turns on the ASAI output to Message Print. ASAI is the protocol

the system uses to talk to DB Programming and the voice
processing system. Turning this feature on helps the Inter-Tel
Engineers debug the messaging between Call Processing and DB
Programming or Call Processing and the AVDAP.
Diagnostic
Dump Extension
9933 (9133)
Allows an Inter-Tel field technician to dump a device or structure

when debugging a problem. The system dumps the internal data
structures for that extension to message print. If you press the
pound button (#) you are prompted for a command. The command
allows you to enter an alphanumeric string of the structure to
dump.
Page 69
Reference
Table 20. Diagnostics Feature Codes (Continued)
Feature Name
Code
U.S. (Eur.)
Definition
Diagnostic
Dump Node Information
9936 (9136)
Pressing the Dump Node Information feature code dumps

specified node information to Message Print for diagnostic
purpose. When the system prompts for a node number, enter the
applicable node number or zero (0) for all nodes within a network.
If the node does not exist, an error message saying INVALID
NODE NUMBER appears and prompts you for a node number
again.
After entering a node number, the system displays a confirmation
message on the endpoint display. This helps you analyze which
nodes are up and which nodes are down (the word down does
not mean that the node is completely down, it simply means the
node is unreachable). For Example:
If all nodes are up, the display shows ALL NODES ARE UP X.
The X represents the total number of the nodes.
If node 3 and 5 of a 5-node network are down, the display shows
# NODES DOWN 2 3 5.
Diagnostic
Heap Dump
9943 (9143)
This is used by Inter-Tel software developers and cannot be used

in Beta or Production software.
Diagnostic
Heap Statistics
9947 (9147)
This feature code outputs miscellaneous heap information to

Message Print as well as putting up a message on the endpoint
that indicates the percentage of available dynamic heap memory.
This feature code is useful in determining if the system is losing
heap memory and how quickly the system may be losing it.
Diagnostic
ISDN View
9948 (9148)
This feature code is toggles through the three different ISDN view
output modes.
Entering the feature code the first time puts the ISDN view feature
into headers only mode. In this mode the system outputs all ISDN
messages to message print in header format (i.e., it does not
contain any ISDN information elements).
Entering the feature code the second time puts the ISDN view
feature into full mode. In this mode the system outputs all ISDN
message to message print in full format (i.e., each ISDN
information element).
Entering the feature code one more time turns this feature off.
Diagnostic
Major Reset
9962 (9162)

Diagnostic
Mark As Leaks
9945 (9145)

Diagnostic - Mark As
Quiescent
9946 (9146)

Diagnostic
Minor Reset
9964 (9164)

Diagnostic
Network Freeze Zone
System Histories
Diagnostic
Network Unfreeze Zone
System Histories
9939 (9139)
The system fault history for any freeze zone in the network can be
halted (frozen) or re-enabled using these feature codes when
diagnostics mode is enabled. The fault history can then be
extracted from each zone and used by service personnel when
troubleshooting the system.
Page 70
9989 (9189)
Reference
Table 20. Diagnostics Feature Codes (Continued)
Feature Name
Code
U.S. (Eur.)
Definition
Diagnostic
Network Groups
9963 (9163)
Allows an administrator to verify that the Network Groups on the

local node are programmed properly. When 9963 is entered at an
administrators endpoint, the telephone system initiates pings from
each Inter-Tel IP device on the local node and determines if the
other devices respond to the ping. If a device does not respond to
the ping or if a firewall is detected, the system issues a Message
Print message.
Diagnostic
Print Auxdata
9972 (9172)
(Not Programmable) Sends a report to a designated printer or file

that shows system reset history information to be used for
troubleshooting purposes.
Diagnostic
Print Message Log
9975 (9175)
(Not Programmable) Sends a report to a designated printer or file

that lists system error messages to be used for troubleshooting
purposes.
Diagnostic
Print Network Log
9976 (9176)
This feature code prints the network log to message print. This
feature is useful in determining the system of a networked system.
Diagnostic
Query Node Traffic
9978 (9178)
Using this feature code you can query the status of various
devices on the system based on the status of the traffic flags in
DB Programming. The output is sent to Message Print.
Diagnostic
Show Version
9928 (9128)
To check the call processing software version at an administrator's

endpoint, you can enable diagnostics mode, then enter this feature
code to view the version and date of the call processing software.
However, feature code 9928 displays the firmware version of the
endpoint if it is in SIP mode.
Diagnostic
SIP View
9987 (9187)
Allows the user to change the system wide SIP output value.
Options include No Output, Headers and Full Output.
Diagnostic
Spare 13
99109912
(91109112)

Diagnostic
System History
9974 (9174)

Diagnostic
View Displays
9983 (9183)

Program Database
9932 (9132)
Can be used for programming endpoint, system, and trunk

parameters.
Seize Device
9973 (9173)
Used during troubleshooting to seize a specific trunk or endpoint

by indicating the board number, port number, and device number.
System History
Freeze
System History
Unfreeze
9993 (9193)
The system fault history can be frozen or unfrozen using these

feature codes when diagnostics mode is enabled. Fault history is
used by service personnel when troubleshooting the system.
9998 (9198)
Page 71
Reference
Trunk Access Codes
Trunk Access Codes

Table 21 lists trunk access codes used to select trunks when placing outgoing calls.
Table 21. Trunk Access Codes
Code
U.S. (Eur.)
Feature Name
Definition
Automatic Route Selection

(ARS)
92000
Allows the system to select the route wanted for placing a call, as
programmed in the database.
Trunk Group Access 1208
9200192208
Selects an available trunk from a programmed group of trunks for

placing an outside call.
Emergency Call
911
(999/112 or as
applicable)
Entering this feature code selects an outgoing trunk and

automatically dials the programmed Emergency Call number, which
is routed by default out Trunk Group 1.
Outgoing Call
Selects an outgoing trunk according to the programmed outgoing

access mode for that endpoint. Inter-Tel endpoints use the
OUTGOING button or a Call button.
Endpoint Feature Codes

Table 22 lists endpoint feature codes.
Table 22. Endpoint Feature Codes
Feature Name
Code
Definition
Account Code
All Calls Following
391
Allows the endpoint user to enter a forced or optional account code

that will apply to all calls following the entry of this feature code
and will appear in the SMDR. To disable the All Calls Following
feature, the feature code is entered again without an account code.
Account Code Optional
390
Allows the endpoint user to enter an optional account code for

SMDR reports during an outside call.
ACD Agent Login

ACD Agent Logout
ACD Agent Login/Logout Toggle
326
327
328
These feature codes allow an ACD hunt group member (agent) to

log into and out of the ACD hunt group(s). The agent will only
receive calls through the ACD hunt group(s) while logged in.
ACD Agent Wrap-Up Terminate
329
When an ACD agent completes a call, no other ACD hunt group

call will ring at the endpoint until the ACD Wrap-Up Timer expires
or the agent enters this feature code to terminate the wrap-up
session.
Agent Help
375
The Agent Help feature allows an endpoint user to request help

from a designated Agent Help Extension during a two- or threeparty call.
Agent Help Reject
376
When a request-for-help call rings, the Agent Help Extension can

choose to join the call or enter this feature code to reject the
request.
Answer (Ringing Call)
351
Answers the call that has been ringing or holding the longest at
that endpoint.
Audio Diagnostics
320
When initiated, users are prompted to answer questions about the

audio problems by pressing specific keypad buttons.
Page 72
Reference
Table 22. Endpoint Feature Codes (Continued)
Feature Name
Code
Definition
Automatic CO Access On/Off
360
(Not used on single line endpoints) Allows the endpoint user to

determine how ringing outside calls will be answered: simply by
lifting the handset or pressing the Speaker button (automatic
answer), or by lifting the handset or pressing the Speaker button
and pressing a Call button, individual trunk button or the ANSWER
button.
Automatic IC Access On/Off
361
(Not used on single line endpoints) Allows the endpoint user to

determine how ringing intercom calls will be answered: simply by
lifting the handset (automatic answer), or by lifting the handset and
pressing the IC button (or a Call button, if there is no IC button).
Automatic Trunk Answer
350
Using this feature code, endpoint users with allowed answer can
pick up trunks that are ringing into the system, but that are not
actually ringing at their endpoints. This feature does not pick up
transferred calls or recalls that are ringing at the endpoint.
Background Music On/Off
313
(Not used on single line endpoints) Turns on and off background

music heard through the endpoint speaker.
Barge-In
386
Allows the supervisor to barge-in on a call to help the hunt group

member/agent.
Call Forward All Calls
355
Immediately forwards all calls to another endpoint or to an outside

endpoint number. (Inter-Tel endpoints use the FWD button.)
Call Forward If Busy
357
Immediately forwards all calls to another endpoint or to an outside

endpoint number when the endpoint is in use.
Call Forward If No Answer
356
Forwards all calls to another endpoint or to an outside endpoint

number if not answered within a predetermined time.
Call Forward If No Answer/Busy
358
Forwards all calls to another endpoint or to an outside endpoint

number if not answered within a predetermined amount of time, or
immediately if the endpoint is in use.
Call Logging
333
Allows users of display endpoints to view missed, received, and

dialed calls.
Change Language
301
An endpoint user can change the assigned language for the

endpoint by entering the Change Language feature code while the
endpoint is idle.
CO Hookflash
330
Sends a timed hookflash over the trunk while on an outside call

(includes conference calls).
Connects from three to four parties in a conference. A conference

consists of any combination of inside and outside parties.
Data
340
Allows operation of a data device attached to a digital endpoint.

Requires a modem-equipped data device. Supported on Inter-Tel
5000 systems equipped with appropriate digital interface
equipment.
Default Endpoint
394
This single feature code cancels account codes for all calls
following, Do-Not-Disturb, manual call forwarding, background
music, ring intercom always, and queue requests; restores
handsfree mode, pages, hunt group calls, and system forwarding;
and returns endpoint volumes to default values.
Conference
Page 73
Reference
Feature Name
Code
Definition
Directories
307
(Display endpoints Only) Allows display endpoint users to search

for extension numbers or System Speed Dial numbers. The
number can then be dialed, if appropriate.
Display Outside Party Name

On/Off
379
(Display endpoints Only) When the endpoint user enters this

feature code, while connected to a CO call that has outside party
name information, the display will toggle between the callers name
and number. If there is no outside party name or the Expanded CO
Call Information On Displays flag is disabled, the user will hear a
burst of reorder tone and see the CANNOT ACCESS FEATURE
display. If the Display Outside Party Name On/Off feature code is
programmed in a user programmable button with a lamp, the lamp
will be lit when the outside party name is enabled and off when the
outside party number is enabled.
Display Time/Date (ITP)

Show IP Address (SIP)
300
(Display endpoints Only) Temporarily displays the system date and

time, user name, and extension number during a call or when other
displays are shown.
Feature code 300 displays the IP Address of an endpoint if it is in
SIP mode.
Do-Not-Disturb
Do-Not-Disturb Cancel
Do-Not-Disturb On/Off
370
371
372
The Do-Not-Disturb feature code halts all intercom calls,

transferred calls, and pages to the endpoint. The Cancel code
returns the endpoint to normal operation. The on/off code can be
used to turn Do-Not-Disturb on or off. (Inter-Tel endpoints use the
DND button.)
Do-Not-Disturb Override
373
(Not used on single line endpoints) If enabled in the database,

allows the endpoint user to break through another endpoints DoNot-Disturb mode when placing an intercom call.
Enhanced Speakerphone Enable
310
(Digital endpoints only) When entered at a digital endpoint, this

feature code enables the enhanced speakerphone. Digital
endpoints can also use the Special button + Speaker buttons.
Feature Key Default
395
(Not used on single line endpoints) Endpoints have userprogrammable feature buttons that can be set to enter feature
codes. This code returns the user-programmable buttons to the
database default values.
Group Listen
312
(Not used on single line endpoints) Allows a user to transmit a

conversation over the endpoint speaker while in handset or
headset mode.
Handsfree On/Off
319
(Not used on single line endpoints) Disables/enables the endpoints

handsfree intercom answering. Incoming intercom calls ring as
private calls if handsfree answering is disabled.
Headset Enable
Headset Disable
Headset On/Off
315
316
317
(Not used on single line endpoints) The enable code signals the
system that a headset has been connected to the endpoint. The
disable code returns the endpoint to normal operation. The on/off
feature code can be used to toggle the feature on or off.
Hold Individual
336
Places a call on hold so that it can be picked up directly at that

endpoint or through a reverse transfer from any other endpoint.
(Inter-Tel endpoints use the HOLD button.)
Page 74
Reference
Feature Name
Code
Definition
Hold System
335
Places an outside call on system hold. It can be picked up directly

at any endpoint that has an individual trunk button and has
allowed-answer and/or outgoing access for that trunk, or by the
endpoint that placed it on hold. (If used on conference or intercom
calls, the system places the call on individual hold.)
Hunt Group Remove

Hunt Group Replace
Hunt Group Remove/Replace
322
323
324
Removes the endpoint from its assigned hunt group(s) or places it

in again. Does not affect non-hunt group calls. The remove/replace
feature code can be used to toggle the feature.
LCD Contrast Adjustment
303
Adjusts the LCD contrast on the display. The endpoint must be idle
to use this feature.
Message
365
This feature code is used for leaving and retrieving a message

waiting indication at a called endpoint or the called endpoints
message center. Depending on how the message was left, the
called endpoint user either retrieves the message from his/her
message center or from the endpoint that left the message. (InterTel endpoints use the MSG button.)
Message Cancel
366
Allows the endpoint user to cancel a message waiting indication

that he or she left at another endpoint.
Message Cancel Current
368
Cancels a message waiting indication that is waiting at the

endpoint without requiring the user to respond to it. (Inter-Tel
endpoints can use the asterisk [*] button while viewing the
message.)
Message Silent
367
Leaves a Message Waiting indication at an endpoint without first

placing an intercom call.
Mute On/Off
314
(Not used on single line endpoints) Turns the microphone on or off

during a call. If muted, the endpoint user can hear the other party,
but the party cannot hear the endpoint user. (Inter-Tel endpoints
can also use the MUTE button.)
Page
When followed by a paging zone code (09 or 049), it allows

announcements to be made through endpoint speakers and any
external paging speakers in the page zone.
Page On/Off
325
(Not used on single line endpoints) Halts pages through the

endpoint speaker or allows them to be received again.
Program Buttons
397
(Not used on single line endpoints) User-programmable feature

buttons and Station Speed Dial buttons can be programmed using
this feature code.
Program Endpoint Password
392
The endpoint password is used for the Remote Programming

feature. The password can be changed by entering the Program
Endpoint Password feature code at the endpoint or when using the
Remote Programming feature.
Requests (or cancels) an automatic callback when a busy trunk or

endpoint becomes available.
Queue Request
Page 75
Reference
Feature Name
Code
Definition
Record-A-Call
385
If the system is programmed with a Record-A-Call application, the

endpoints can be programmed to use the Record-A-Call feature. It
allows users to enter a feature code whenever they want to record
an ongoing call in their designated Record-A-Call mailbox. Users
can retrieve the recorded messages later, just as they would any
other mailbox messages.
Redial
380
Redials the last outside phone number dialed or saved at the

endpoint (up to 48 digits). Also used to save numbers at endpoints
programmed for last number saved. (Inter-Tel endpoints use the
REDIAL button.)
Redirect Call
331
Allows the endpoint user to route ringing outside, intercom, and

camped on calls to another endpoint, hunt group, or outside
number. Routing of the redirected call is still subject to trunk and
toll restrictions. This feature provides these options in addition to
the currently available options which allow the endpoint user to
redirect calls to Voice Mail or Do-Not-Disturb. The Redirect Ringing
Call feature does not require any premium features.
Reminder Message
Reminder Message Cancel
305
306
(Not used on single line endpoints) The endpoint user can set
reminder messages that signal the endpoint at specific times. Or,
the user can cancel all reminder messages for the endpoint.
Remote Programming
359
Allows a user to place an endpoint in DND mode, forward the

endpoints calls, or change the password; either from another
endpoint or through DISA.
Picks up a call ringing or holding at an endpoint or hunt group
Reverse Transfer (Call Pick-Up)

Review Keys
396
(Not used on single line endpoints) User-programmable feature

buttons and Station Speed Dial buttons can be viewed using this
feature code.
Ring Intercom Always On/Off
377
Enables/disables the feature that allows the endpoint to always

place private (non-handsfree) intercom calls.
Ring Tone Selection
398
(Not used on single line endpoints) Selects the type of ringing alert
tone that will be heard from the endpoint.
Routing Off
304
Disables System OAI Offering Control for third-party applications.

This feature requires you to enter a password. Once you disable
routing, you cannot enable it again (i.e., only the third-party
application can enable routing).
Station Monitor
321
(Hunt Group supervisors only) Allows a designated hunt group

supervisor to monitor a call of anyone in the associated hunt
group.
Station Speed Dial

Station Speed Dial Programming
382
383
Dials/programs one of the 10 Station Speed Dial numbers when

followed by a location code (09). Inter-Tel endpoints use the
Station Speed Dial button plus a location code for programming
and dialing, or they can program Speed Dial buttons for one-button
dialing.
Steal
387
Allows the supervisor to take away a call from the hunt group
member/agent.
Page 76
Reference
Feature Name
Code
Definition
Switch Keymap
399
(Not used on single line endpoints) Allows an endpoint user to

switch between standard and alternate keymaps.
System Forward Enable

System Forward Disable
System Forward On/Off
352
353
354
Enables or disables the database-programmed System Forwarding

feature for this endpoint. The on/off feature code can be used to
toggle the feature on or off.
System Speed Dial
381
Dials one of the 1000 System Speed Dial phone numbers when
followed by a location code (000999). Also used for reviewing
System Speed Dial numbers.
Transfer to Hold
346
Transfers a call to another endpoint and places it on individual hold

so that it does not ring or send call waiting signals until it recalls.
Transfer to Ring
345
Transfers a call to another endpoint or to an outside phone

number.
Page 77
Reference
Default ASR and Non-ASR Voice Prompts

Table 23 shows all of the U.S. English default system voice prompts for ASR- and non ASRenabled systems. Prompts designated by an asterisk (*) cannot be re-recorded.
Table 23. Voice Prompts: Non-ASR and ASR
Prompt ID
Content (Non-ASR)
Content (ASR)
001
To leave a message, please enter a mailbox

number.
To leave a message, please say or enter a

mailbox number.
002
For the directory, press pound (or hash in

European systems).
For the directory, say Directory or press pound

(or hash).
003
To reach an operator, press zero.
To reach an operator, say Operator or press

zero.
004
Im sorry...
N/A
005
...is not available.
N/A
006
The number entered is not valid.
N/A
007
Using the keys on your telephone, please spell

the name of the person, then press pound (or
hash). For the letter Q, press seven. For the
letter Z, press nine. To advance to the next
character, please wait for two seconds or press
another key. To exit the directory, press star.
Please say the name of the person you are trying

to reach. Otherwise, using the keys on your
telephone, please spell the last name of the
person, then press pound (or hash). For the letter
Q, press seven. For the letter Z, press nine. To
advance to the next character, please wait for two
seconds or press another key. To exit the
directory, press star.
008
To exit the directory, press star.
To exit the directory, say Cancel or press star.
009
Mailbox number...
N/A
010
If this is correct, press pound (or hash).
If this is correct, say Yes or press pound (or

hash).
011
For the previous name in the directory, press

one.
For the previous name, say Previous or press

one.
012
To hear additional information, press two.
To hear additional information, say More or

press two.
013
To hear the next directory name, press three.
To hear the next name, say Next or press three
014
To spell a new name, press four.
To spell a new name, say New or press four.
015
Extension number...
N/A
016
Not used
Not used
017
...is not a valid choice.
N/A
018
Please try again.
N/A
019
After the tone, please record your message.

When finished, you may hang up to deliver the
message or press pound (or hash) for more
options.
N/A
020
Message delivered.
N/A
021
To replay, press one.
To replay, say Replay or press one.
022
To erase and re-record, press three.
To erase and re-record, say Erase or press

three.
023
To append this recording, press two.
To append this recording, say Append or press

two.
Page 78
Reference
Table 23. Voice Prompts: Non-ASR and ASR (Continued)
Prompt ID
Content (Non-ASR)
Content (ASR)
024
To accept, press pound (or hash).
To accept, say Accept or press pound (or hash).
025
Please record after the tone. To end, press

pound (or hash).
N/A
026
Recording erased.
N/A
027
Recording stopped.
N/A
028
Please begin speaking after the tone.
N/A
029
Message play stopped. To continue, press pound

(or hash).
Message play stopped. To continue, say

Resume or press pound (or hash).
030
Enter the destination mailbox or group list

number.
Say or enter the destination mailbox or group list

number.
031
Logon canceled.
N/A
032
Enter your password. Then press pound (or

hash).
Say or enter your password.
033
There have been three invalid attempts to log on

to your mailbox.
N/A
034
Invalid password.
N/A
035
Thank you for calling. Good-bye.
N/A
036
To access mailbox features, you must change

your system-assigned password.
N/A
037
You have not finished setting up your mailbox.
N/A
038
Subscriber access denied.
N/A
039
Because this is the first time you are entering

your mailbox, you must record your name for the
company directory.
N/A
040
Since you are entering your mailbox for the first

time, you should be aware of a few standard
features. To cancel an option you have accessed
and return to the previous menu, press star. To
accept your recording or dialing sequence, or to
advance to your next message, press pound (or
hash). For help, you may press zero at any time
you are at a menu and the system will replay the
current menu and or give you additional
information. Certain mailbox features such as
remote messaging are available only if
authorized by your System Administrator. Your
mailbox is now fully set up.
Since you are entering your mailbox for the first

time, you should be aware of a few standard
features. To cancel an option you have accessed
and return to the previous menu, say Cancel or
press star. To accept your recording or dialing
sequence, or to advance to your next message,
say Accept or press pound (or hash). For help,
say Help or press zero to replay the current
menu and/or give you additional information.
Certain mailbox features such as remote
messaging are available only if authorized by
your System Administrator. Your mailbox is now
fully set up.
041
Your password may be up to 12 digits.
N/A
042
Enter your new password, then press pound (or

hash). If you dont want a password, press pound
(or hash) now.
Say or enter your new password. If you dont

want a password, say Skip or press pound (or
hash).
043
Your new password is
N/A
044
The number entered is too long.
N/A
045
To accept this entry, press pound (or hash).
To accept this entry, say Accept or press pound

(or hash).
Page 79
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
046
To erase and re-enter, press three.
To erase and re-enter, say Re-enter or press

three.
047
Password erased.
N/A
048
Password saved.
N/A
049
Your mailbox is full and cannot receive any new

messages. Please delete old messages.
N/A
Not used
Not used
052
Your mailbox is almost full. Please delete any

messages you no longer need so new messages
may arrive.
N/A
053
You have...
N/A
054
You have one new message.
N/A
055
...new messages.
N/A
056
...of which is priority.
N/A
057
You have no new messages.
N/A
058
You have one saved message.
N/A
059
...saved messages.
N/A
060
Remote messaging is currently enabled.
N/A
061
To listen to new messages, press one.
To listen to new messages, say New or press

one.
062
To record a message, press two.
To record a message, say Record or press two.
063
To listen to saved messages, press three.
To listen to saved messages, say Saved or

press three.
064
For personal options, press four.
For personal options, say Personal or press

four.
065
To setup remote messaging, press five.
To setup remote messaging, say Remote or

press five.
066
For your primary setup, press one.
For your primary setup, say Primary or press

one.
067
For your alternate setup, press two.
For your alternate setup, say Alternate or press

two.
068
If this is the correct destination, press pound (or

hash).
If this is the correct destination, say Yes or

press pound (or hash).
069
To send this message now, press pound (or

hash).
To send this message now, say Send or press

pound (or hash).
070
For special delivery options, press nine.
For special delivery options, say Options or

press nine.
071
To return to the previous menu, press star.
To return to the previous menu, say Cancel or

press star.
072
Message canceled.
N/A
073
To mark this message private, press one.
To mark this message private, say Private or

press one.
074
To mark this message for certified delivery, press

two.
To mark this message for certified delivery, say

Certified or press two.
050 - 051
Page 80
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
075
To mark this message priority, press three.
To mark this message priority, say Priority or

press three.
076
Message marked private.
N/A
077
Message marked certified.
N/A
078
Message marked priority.
N/A
079
To send this message to additional mailboxes,

To send this message to additional mailboxes,

say Yes or press pound (or hash).
080
To rewind your message or recording, press one.
To rewind your message or recording, say

Backup or press one.
081
To pause at any time, press two.
To pause at any time, say Pause or press two.
082
To fast forward your message or recording, press

three.
To fast forward your message or recording say

Forward or press three.
083
To lower the volume, press four.
To lower the volume, say Lower or press four.
084
To raise the volume, press six.
To raise the volume, say Higher or press six.
085
To save this message, press seven.
To save this message, say Save or press seven.
086
To delete this message, press nine.
To delete this message, say Delete Message or

press nine.
087
To skip to the end of your message or recording,

To skip to the end of your message or recording,

say Skip or press pound (or hash).
088
To return to the main menu, press star.
To return to the main menu, say Cancel or press

star.
089
To reply to this message, press two.
To reply to this message, say Reply or press

two.
090
To forward a copy of this message to another

destination, press three.
To forward a copy of this message to another

destination, say Forward or press three.
091
To replay the previous message, press four.
To replay the previous message, say Previous

or press four.
092
To replay the message envelope, press five.
To replay the message envelope, say Envelope

or press five.
093
To listen to your next message, press six.
To listen to your next message, say Next or

press six.
094
There are no previous messages.
N/A
095
Message saved.
N/A
096
Message deleted.
N/A
097
There are no further messages.
N/A
098
Message received...
N/A
099
...at...
N/A
100
...from...
N/A
101
...totaling...
N/A
102
...minutes...
N/A
103
...minute...
N/A
104*
...seconds...
N/A
105
...second...
N/A
Page 81
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
106
Message received from an outside caller.
N/A
107
To record an introduction with a copy of this

message, press one.
To record an introduction with a copy of this

message, say Record or press one.
108
To change your personal greeting, press one.
To change your personal greeting, say Greeting

or press one.
109
To change your name in the directory, press two.
To change your name in the directory, say

Name or press two.
110
To change your password, press three.
To change your password, say Password or

press three.
111
To change your message envelope, press four.
To change your message envelope, say

Envelope or press four.
112
To replay the message, press one.
To replay the message, say Replay or press

one.
113
To select your primary greeting, press one.
To select your primary greeting, say Primary or

press one.
114
To select your alternate greeting, press two.
To select your alternate greeting, say Alternate

or press two.
115
To select the system greeting, press three.
To select the system greeting, say System or

press three.
116
After the tone, please record your greeting, then

N/A
117
Greeting saved.
N/A
118
After the tone, please record your name, then

N/A
119
Name saved.
N/A
120
Your message envelope is currently set to

return...
N/A
121
...all information.
N/A
122
...time and date...
N/A
123
...message source...
N/A
124*
...and...
N/A
125
...message length...
N/A
126
To turn on all envelope options, press four.
To turn on all envelope options, say All Options

or press four.
127
For message source, press two.
For message source, say Source or press two.
128
For message length, press three.
For message length, say Length or press three.
129
This option is now off.
N/A
130
This option is now on.
N/A
131
For time and date, press one.
For time and date, say Time, Date or press one.
132
Your message envelope will play all options.
N/A
133
...is turned on to call you at...
N/A
134*
AM
N/A
135*
PM
N/A
Page 82
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
136
...Extension ID number...
N/A
137
...Every day.
N/A
138
...Monday through Friday.
N/A
139*
Sunday
N/A
140*
Monday
N/A
141*
Tuesday
N/A
142*
Wednesday
N/A
143*
Thursday
N/A
144*
Friday
N/A
145*
Saturday
N/A
146
To turn this number on or off, press one.
To turn this number on or off, say Change or

press one.
147
To change the phone number, press two.
To change the phone number, say Number or

press two.
148
To change times of day, press two.
To change times of day, say Time or press two.
149
To change days of the week, press three.
To change days of the week, say Days or press

three.
150
For pager notification, press one.
For pager notification, say Pager or press one.
151
For personal phone notification, press two.
For personal phone notification, say Personal or

press two.
152
For notification of all new messages, press one.
For notification of all new messages, say All

Messages or press one.
153
For priority-only, press two.
For priority-only, say Priority or press two.
154
Please enter the destination telephone number

and wait for further instructions.
Please say or enter the destination telephone

number and wait for further instructions.
155
The new number is...
N/A
156
Please enter the start time.
Please say or enter the start time.
157
Please enter the stop time.
Please say or enter the stop time.
158
Im sorry. You must program a telephone number

first.
N/A
159
Invalid time.
N/A
160
For AM, press one.
For AM, say AM or press one.
161
Please select the days of the week on which you

wish to be notified.
N/A
162
Not used
Not used
163
Please enter your mailbox number.
Please say or enter your mailbox number.
164
Today
N/A
165
Yesterday
N/A
166*
January
N/A
167*
February
N/A
168*
March
N/A
Page 83
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
169*
April
N/A
170*
May
N/A
171*
June
N/A
172*
July
N/A
173*
August
N/A
174*
September
N/A
175*
October
N/A
176*
November
N/A
177*
December
N/A
178*
First
N/A
179*
Second
N/A
180*
Third
N/A
181*
Fourth
N/A
182*
Fifth
N/A
183*
Sixth
N/A
184*
Seventh
N/A
185*
Eighth
N/A
186*
Ninth
N/A
187*
Tenth
N/A
188*
Eleventh
N/A
189*
Twelfth
N/A
190*
Thirteenth
N/A
191*
Fourteenth
N/A
192*
Fifteenth
N/A
193*
Sixteenth
N/A
194*
Seventeenth
N/A
195*
Eighteenth
N/A
196*
Nineteenth
N/A
197*
Twentieth
N/A
198*
Twenty-first
N/A
199*
Twenty-second
N/A
200*
Twenty-third
N/A
201*
Twenty-fourth
N/A
202*
Twenty-fifth
N/A
203*
Twenty-sixth
N/A
204*
Twenty-seventh
N/A
205*
Twenty-eighth
N/A
206*
Twenty-ninth
N/A
207*
Thirtieth
N/A
Page 84
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
208*
Thirty-first
N/A
209
...the Voice Mail system.
N/A
210
The system is set to notify you between...
N/A
211
...is turned off.
N/A
212
...is turned on to call your pager at...
N/A
213
...with all new messages.
N/A
214
...with all priority messages.
N/A
215
...starting at...
N/A
216
...ending at...
N/A
217
For mailbox and group list maintenance, press

two.
For mailbox and group list maintenance, say

Mailbox Maintenance or press two.
218
To send a message to all subscribers, press one.
To send a message to all subscribers, say

Broadcast Message or press one.
219
To make a custom recording, press one.
To make a custom recording, say Custom or

press one.
220
To select a custom recording, press two.
To select a custom recording, say Select or

press two.
221
Not used
Not used
222
Please enter the recording number.
N/A
223
After the tone, please record. Then press pound

(or hash).
N/A
224
Recording saved.
N/A
225
To continue recording, press pound (or hash).
To continue recording, say Continue or press

pound (or hash).
226
Not used
Not used
227
You have no saved messages.
N/A
228
To spell the first name, press five.
To search by first name, say First or press five.
229
To spell the last name, press five.
To search by last name, say Last or press five.
230

the first name of the person. Then press pound
(or hash). For the letter Q, press seven. For the
letter Z, press nine.
Please say the first name of the person you are

trying to reach. Otherwise, using the keys on your
telephone, please spell the first name of the
Q, press seven. For the letter Z, press nine.
231
No message left.
N/A
232
...last...
N/A
233
...an outside caller at...
N/A
234
Message was sent from...
N/A
235
This matches the mailbox of...
N/A
236
...an unknown caller.
N/A
237
To turn off the envelope, press five.
To turn off the envelope, say None or press five.
238
To accept the changes, press pound (or hash).
To accept the changes, say Accept or press

pound (or hash).
Page 85
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
239
The envelope is turned off.
N/A
240
Please enter the application extension number.
Please say or enter the application extension

number.
241
To select a day recording, press one.
To select a day recording, say Day or press one.
242
To select a night recording, press two.
To select a night recording, say Night or press

two.
243
If this is the correct recording, press pound (or

hash).
If this is the correct recording, say Yes or press

pound (or hash).
244
Warning, no recording has been made.
N/A
245
Invalid application entered.
N/A
246
...is not a valid recording number.
N/A
247 - 252
Not used
Not used
253
This is a return receipt verifying the message

sent has been heard.
N/A
254
Im sorry. Private messages cannot be forwarded.
N/A
255
This is the message center calling for...
N/A
256
If you are the correct person, press pound (or

hash).
If you are the correct person, say Yes or press

pound (or hash).
257*
...One
N/A
258*
...Two
N/A
259*
...Three
N/A
260*
...Four
N/A
261*
...Five
N/A
262*
...Six
N/A
263*
...Seven
N/A
264*
...Eight
N/A
265*
...Nine
N/A
266*
...Ten
N/A
267*
...Eleven
N/A
268*
...Twelve
N/A
269*
...Thirteen
N/A
270*
...Fourteen
N/A
271*
...Fifteen
N/A
272*
...Sixteen
N/A
273*
...Seventeen
N/A
274*
...Eighteen
N/A
275*
...Nineteen
N/A
276*
...Twenty
N/A
277*
...Thirty
N/A
278*
...Forty
N/A
Page 86
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
279*
...Fifty
N/A
280*
...Sixty
N/A
281*
...Seventy
N/A
282*
...Eighty
N/A
283*
...Ninety
N/A
284*
...Hundred
N/A
285
This mailbox is currently full and cannot receive

new messages.
N/A
286*
Oh
N/A
287
...of which are priority.
N/A
288
Priority message received...
N/A
289
Otherwise, press star.
Otherwise, say No or press star.
290
When you are finished entering mailbox

numbers, press pound (or hash).
N/A
291
Otherwise, press pound (or hash).
Otherwise, say Send or press pound (or hash).
292
For PM, press two.
For PM, say PM or press two.
293
For Sunday, press one.
For Sunday, say Sunday or press one.
294
For Monday, press two.
For Monday, say Monday or press two.
295
For Tuesday, press three.
For Tuesday, say Tuesday or press three.
296
For Wednesday, press four.
For Wednesday, say Wednesday or press four.
297
For Thursday, press five.
For Thursday, say Thursday or press five.
298
For Friday, press six.
For Friday, say Friday or press six.
299
For Saturday, press seven.
For Saturday, say Saturday or press seven.
300
For Monday through Friday service, press one.
For Monday through Friday service, say

Weekdays or press one.
301
For all the days of the week, press two.
For all the days of the week, say Days or press

two.
302*
Thousand
N/A
303
The hard disk is...
N/A
304
...percent full.
N/A
305
Im sorry. The system is full and cannot record

any messages.
N/A
306*
Zero
N/A
307
pound (or hash)
N/A
308
star
N/A
309
Group list number...
N/A
310
Please speak louder.
N/A
311
You have recorded for the maximum time

permitted.
N/A
312
Not used
Not used
313
Resuming playback.
N/A
Page 87
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
314
You have one priority message.
N/A
315
Use two digits for the hour and two digits for the
minutes.
N/A
Not used
Not used
318
You have chosen not to have a password.
N/A
319
Im sorry. This mailbox is currently in use and

cannot be accessed. Please try again later.
N/A
320
Not used
Not used
321
If you are calling from a rotary-type telephone,

please stay on the line and your call will be
answered.
N/A
322
You can not reply to a system sent message.
N/A
316 - 317
323 - 324
Not used
Not used
325
Please select the days of the week.
N/A
326
To select individual week days, press three.
To select individual week days, say Day or

press three.
327
Service is set for Monday through Friday.
N/A
328
Service is set for each day of the week.
N/A
329
Recording canceled.
N/A
330
The system was busy and could not deliver

message notification at the specified time.
N/A
331
The system was unable to deliver message

notification due to a programming error.
N/A
332
Extension ID...
N/A
333
...the operator.
N/A
334
...the operator...
N/A
335
Remote Messaging will call...
N/A
336
To change a cascade level, press one.
To change a cascade level, say Level or press

one.
337
To select a message notification category, press

four.
To select a message notification category, say

Category or press four.
338
Please enter the cascade level you wish to

program.
Please enter the cascade level you wish to

program. Say or enter one through nine using the
keys on your telephone.
339
...with a pager number of...
N/A
340
To change the pager dial string, press three.
To change the pager dial string, say Pager or

press three.
341
To call an internal extension, press one.
To call an internal extension, say Internal or

press one.
342
To call an outside number, press two.
To call an outside number, say Outside or press

two.
343
Not used
Not used
344
Please enter the digits for your digital pager and

wait for further instructions.
Please say or enter the digits for your digital

pager and wait for further instructions.
Page 88
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
345
The new pager number is...
N/A
346
Mailbox Number
N/A
347
New Message Count
N/A
348
Pause
N/A
349
You must program a telephone number first.
N/A
350
You have chosen not to have a pager number.
N/A
351
Cascade Level...
N/A
352
You did not enter a valid document number.
N/A
353
This document is currently unavailable.
N/A
354
... is not a valid document number.
N/A
355
You have already selected that document.
N/A
356
To cancel this message, press star.
To cancel this message, say Cancel or press

star.
357
You have selected the maximum number of

documents allowed.
N/A
358
To send your fax, press pound (or hash).
To send your fax, say Send or press pound (or

hash).
359
You have selected one document.
N/A
360
You havent selected any documents yet.
N/A
361
You may select one more document during this

call.
N/A
362
You may select up to...
N/A
363
... more documents during this call.
N/A
364
Selections canceled.
N/A
365
The number that will appear on your fax cover

sheet is...
N/A
366
You have chosen not to have your extension

appear on your cover sheet.
N/A
367
If you would like to have your fax delivered in the

future, press pound (or hash).
If you would like to have your fax delivered in the

future, say Delay or press pound (or hash).
368
To re-enter the number, press three.
To re-enter the number, say Re-enter or press

three.
369
If you wish to have your extension appear on

your cover sheet, enter the extension followed by
pound (or hash).
If you wish to have your extension appear on

your cover sheet, say or enter the extension then
say or press pound (or hash).
370
If you are calling from your fax machine, press

one.
If you are calling from your fax machine, say

Yes or press one.
371
Press the start button on your fax machine now.
N/A
372
All of our fax lines are currently busy.
N/A
373
Please try again later.
N/A
374
Your fax will be delivered to...
N/A
375
Your fax will be delivered shortly.
N/A
Page 89
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
376
I am unable to communicate with your fax

machine. Please make sure it is operating
properly and try again.
N/A
377
(For U.S. systems) Please enter the 10 digit

telephone number of your fax machine, including
area code.
(For European systems) Please enter the
your national dialing code if required.
(For U.S. systems) Please say or enter the 10

digit fax number, including area code.
(For European systems) Please say or enter the
your national dialing code if required.
378
The number you enter may be up to twenty digits

in length.
N/A
379
Your fax is scheduled to be delivered at...
N/A
380
Please enter a document number.
Please say or enter the document number.
381
When you have finished importing documents,

press star.
When you are done importing documents, say

Finished or press star.
382
Document number...
N/A
383
...is currently in use.
N/A
384
...already exists.
N/A
385
To replace this document, press pound (or hash).
To replace this document, say Replace or press

pound (or hash).
386
Document received.
N/A
387
Press pound (or hash) to continue.
Say Continue or press pound (or hash) to

continue.
388
To import a fax document, press four.
To import a fax document, say Import Fax or

press four.
389
(For U.S. systems) If this is an international call,

enter 011 followed by the country code and fax
number. Then press pound.
(For European systems) If this is an international
call, enter 00 code followed by your country code
and your fax number. Then press hash.
(For U.S. systems) If this is an international call,

say or enter 011 followed by the country code and
fax number. Then say or press pound/.
(For European systems) If this is an international
call, say or enter 00 code followed by your
country code and your fax number. Then press
hash.
390
Im sorry. Im not allowed to dial that number.
N/A
391
To receive your documents, please hang up and

call from your fax machine.
N/A
392
The system does not have enough disk space to

import your document.
N/A
393
The system is unable to import your document

because it will exceed the Maximum Fax Library
Size.
N/A
394
For recording options, press three.
For recording options, say Options or press

three.
395
There are...
N/A
396
... calls ahead of you.
N/A
397
Your call should be answered within...
N/A
398
You have selected...
N/A
Page 90
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
399
...documents.
N/A
400
Hello, you have reached the Inter-Tel voice

processing system.
N/A
401
Hello, youve reached the Inter-Tel automated call

handling system.
N/A
402
To change your message search order, press

two.
To change your message search order, say

Order or press two.
403
Your current message search order is first in first

out.
N/A
404
Your current message search order is last in, first

out.
N/A
405
To search for messages first in first out, press

one.
To search for messages first in first out, say First

In or press one.
406
To search for messages last in first out, press

two.
To search for messages last in first out, say Last

In or press two.
407
To change the search order for new messages,

press one.
To change the search order for new messages,

say New or press one.
408
To change the search order for saved messages,

press two.
To change the search order for saved messages,

say Saved or press two.
409
You have received a new message
N/A
410
You have received a new voice mail
N/A
411
You have received a new e-mail
N/A
412
You have received a new fax
N/A
413
You have received
N/A
Not used
Not used
500
If you know your partys extension number, enter

it now.
If you know your partys extension, please say or

enter it now.
501
To leave a message, press one.
To leave a message, say Leave Message or

press one.
502
To try another extension, press two.
To try another extension, say Extension or press

two.
503
Please hold while your call is being transferred

to...
N/A
504
Not used
Not used
505
To return to the menu, press two.
To return to the menu, say Menu or press two.
506
Your fax is scheduled to be delivered on...
N/A
507
The system already contains the maximum

number of fax documents allowed.
N/A
508
The system does not have enough disk space to

import any more documents.
N/A
509
The system is currently at or above the Maximum

Fax Library Size.
N/A
510
Levels one through nine are currently disabled.
N/A
414 - 499
Page 91
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
511
Your call will be answered in the order it was

received.
N/A
512
There is one call ahead of you.
N/A
513
To change your transfer method, press five.
To change your transfer method, say Transfer or

press five.
514
Your current transfer method is unannounced.
N/A
515
Your current transfer method is screened.
N/A
516
Your current transfer method is announce only.
N/A
517
To select unannounced transfers, press one.
To select unannounced transfers, say

Unannounced or press one.
518
For screened transfers, press two.
For screened transfers, say Screened or press

two.
519
For announce only, press three.
For announce only, say Announce or press

three.
520
Who should I say is calling?
N/A
521
To replay the announcement, press one.
To replay the announcement, say Replay or

press one.
522
To send this call to Voice Mail, press two.
To send this call to voice mail, say Voice Mail or

press two.
523
To forward this call to another extension, press

three.
To forward this call to another extension, say

Forward or press three.
524
To accept this call, press pound (or hash).
To accept this call, say Accept or press pound

(or hash).
525
To refuse this call, press star.
To refuse this call, say Refuse or press star.
526
You have a call from...
N/A
527
To change the time and date, press five.
N/A
528
The current time is...
N/A
529
To accept the current time, press pound (or

hash).
N/A
530
To enter a new time, use two digits for the hour

and two digits for the minutes.
N/A
531
The current date is...
N/A
532
To accept the current date, press pound (or

hash).
N/A
533
To enter a new date, use two digits for the month,

two digits for the day, and two digits for the year.
N/A
534
Invalid date.
N/A
535
Please enter the extension number.
Please say or enter the extension number.
Not used
Not used
538
For system prompt replacement or reinstatement,

press six.
For system prompt replacement or reinstatement,

say Replacement or press six.
539
Please enter the number of the system prompt.
Please say or enter the number of the system

prompt.
536 - 537
Page 92
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
540
The system prompt has been replaced by the

following custom prompt...
N/A
541
The original system prompt is...
N/A
542
To replace this system prompt with a custom

prompt, press three.
To replace this system prompt with a custom

prompt, say Custom or press three.
543
...is not a valid system prompt number.
N/A
544
To delete the custom prompt and reinstate the

system prompt, press nine.
To delete the custom prompt and reinstate the

system prompt, say System or press nine.
545
To replace this custom prompt with a new custom

prompt, press three.
To replace this custom prompt with a new custom

prompt, say New Prompt or press three.
546
You have no deleted messages.
N/A
547
You have one deleted message.
N/A
548
...deleted messages.
N/A
549
To recover deleted messages, press two.
To recover deleted messages, say Recover or

press two.
550
To recover this message, press seven.
To recover this message, say Recover or press

seven.
551
Message recovered.
N/A
552
To purge this message, press nine.
To purge this message, say Purge or press

nine.
553
Message purged.
N/A
554
To listen to deleted messages, press one.
To listen to deleted messages, say Listen or

press one.
555
To recover all messages, press two.
To recover all messages, say Recover or press

two.
556
To purge all messages, press three.
To purge all messages, say Purge or press

three.
557
...messages recovered.
N/A
558
...messages purged.
N/A
559
...message recovered.
N/A
560
...message purged.
N/A
561
For message options, press five.
For message options, say Options or press five.
562
For more options, press nine.
For more options, say More or press nine.
563
To change the fax destination number, press one.
To change the fax destination number, say

Number or press one.
564
Please enter the extension number of your fax

destination, followed by the pound (or hash) key.
Please say or enter the extension number of your

fax. Then say or press pound (or hash).
565
Your fax destination is...
N/A
566
You have chosen not to have a fax destination.
N/A
567
Invalid extension.
N/A
568
Fax destination saved.
N/A
569
Fax destination erased.
N/A
Page 93
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
570
To cancel unheard sent voice mail messages,

press one.
To cancel unheard sent voice mail messages, say

Unheard or press one.
571
All sent messages have been heard.
N/A
572
Enter the destination mailbox.
Say or enter the destination mailbox.
573
This mailbox has one unheard message.
N/A
574
...unheard messages.
N/A
575
To append to the message, press two.
To append the message, say Append or press

two.
576
To leave a Voice Mail message, press one.
To leave a Voice Mail message, say Voice Mail

or press one.
577
To make a return call, press two.
To make a return call, say Call Back or press

two.
578
Please hold while your call is being transferred to

an outside number.
N/A
579
Enter the number of the remote mailbox.
Say or enter the number of the remote mailbox.
580
... followed by pound (or hash).
N/A
581
has just listened to the original message.
N/A
582
This mailbox has...
N/A
Not used
Not used
To hear the recipients, press three.
To hear the recipients, say Hear or press three.
Not used
Not used
592
Im sorry. Im not allowed to dial that number.
N/A
593
Message received from an outside number with

no caller ID information.
N/A
594
Im sorry. I do not have valid Caller ID

information.
N/A
595
the network
N/A
596
Your call is being handled by the Inter-Tel voice

processing system.
N/A
597
You have no new e-mails.
N/A
598
... new e-mails
N/A
599
you have one new e-mail.
N/A
600
...saved e-mails.
N/A
601
You have one saved e-mail.
N/A
602
You have no new faxes.
N/A
603
... new faxes.
N/A
604
You have one new fax.
N/A
605
...saved faxes.
N/A
606
You have one saved fax.
N/A
607
The system has not been properly configured.
N/A
608
To listen to voice mails, press one.
To listen to voice mails, say Voice Mail or press

one.
583 - 586
587
588 - 591
Page 94
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
609
To listen to e-mails, press three.
To listen to e-mails, say E-mail or press three.
610
To listen to faxes, press six.
To listen to Fax messages, say Facsimile or

press six.
611
You have no new messages.
N/A
612
with the subject...
N/A
613
Im sorry, you cannot delete this e-mail.
N/A
614
To reply to all recipients, press one.
To reply to all recipients, say Everyone or press

one.
615
To reply to just the sender, press two.
To reply to just the sender, say Sender or press

two.
616
Im sorry, this message was received from an

unknown source.
N/A
617
Please enter the digits for the fax destination and

wait for further instructions.
N/A
618
The system could not access your e-mail account

with the known password.
N/A
619
...totalling
N/A
620
...pages
N/A
621
Im sorry, you cannot delete this fax.
N/A
622
For voice mails, press one.
For voice mails, say Voice Mail or press one.
623
For e-mails, press two.
For e-mails, say E-mail or press two.
624
For faxes, press three.
For faxes, say Facsimile or press three.
625 - 629
Not used
Not used
630
voice mail
N/A
631
e-mail
N/A
632
Fax
N/A
Not used
Not used
645
...flagged...
N/A
646
...saved....
N/A
647
...answered...
N/A
648
...recent...
N/A
649
...deleted...
N/A
650
one page
N/A
651
...voice mails...
N/A
652
...e-mails...
N/A
653
...faxes...
N/A
654
This message is marked...
N/A
655
...flagged...
N/A
656
...saved...
N/A
657
...answered...
N/A
658
...recent...
N/A
633 - 644
Page 95
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
659
...deleted...
N/A
660
...with attachment...
N/A
661
For your voice mail envelope, press one.
For your voice mail envelope, say Voice Mail or

press one.
662
For your e-mail envelope, press two.
For your e-mail envelope, say E-mail or press

two.
663
For your fax envelope, press three.
For your fax envelope, say Facsimile or press

three.
664
For message filters, press six.
For message filters, say Filters or press six.
665
For the message subject, press three.
For the message subject, say Subject or press

three.
666
...message subject...
N/A
667
...message filters...
N/A
668
For the number of pages, press three.
For the number of pages, say Pages or press

three.
669
You cannot turn all fax envelope options off.
N/A
670
...number of pages...
N/A
671
You have no new voice mails.
N/A
672
Fax scheduled for delivery.
N/A
673
...new voice mails.
N/A
674
You have one priority voice mail.
N/A
675
You have one new voice mail
N/A
676
...saved voice mails
N/A
677
You have one saved voice mail.
N/A
678
To listen to messages, press one.
To listen to messages, say Messages or press

one.
679
The system is momentarily unable to process

your request.
The system is momentarily unable to process

your request.
680
To wait for resources to become available, press

one.
To wait for resources to become available, say

Wait or press one.
681
To cancel the request and return to a previous

menu, press star.
To cancel the request and return to a previous

menu, say Cancel or press star.
682
Not used
Not used
683
You have one unheard voice mail.
N/A
684
You have one heard voice mail.
N/A
685
unheard voice mail
N/A
686
heard voice mail
N/A
687
You have no unheard voice mails.
N/A
Not used
Not used
You have one priority e-mail
N/A
Not used
Not used
688 - 692
693
694 - 699
Page 96
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
700
N/A
Please spell the first few letters of where you

would like to search in the directory.
701
...hours...
N/A
702
...hour...
N/A
703
<10 second pause>
N/A
704
<five second pause>
N/A
705*
<one second pause>
N/A
706
Fax canceled
N/A
707
phone number
N/A
708
Not used
Not used
709
Your results match more than
Your results match more than
710
entries.
entries.
711
If you would like to browse these results, press

one. To filter your search, press two.
If you would like to browse these results, please

say Yes or press one. To filter your search, say
No or press two.
712
If the result is the first name, press one.

Otherwise, please tell me the first name by
pressing the keys on your telephone.
If that name is the first name, say Yes or press

one. Otherwise, please tell me the first name by
saying, spelling, or pressing the keys on your
telephone.
713
If the result is the last name, press one.

Otherwise, please tell me the last name by
pressing the keys on your telephone.
If that name is the last name, say Yes or press

one. Otherwise, please tell me the last name by
saying, spelling, or pressing the keys on your
telephone.
Not used
Not used
717
one saved voice mail
N/A
718
one saved e-mail
N/A
719
one saved fax
N/A
720
one saved message
N/A
721
unheard voice mails
N/A
722
heard voice mails
N/A
Not used
Not used
one heard voice mail
N/A
Not used
Not used
731
Im sorry, I didnt understand your response.
N/A
732
The system prompt you have selected has two

formats.
N/A
733
To select the standard format, press one.
To select the standard format, say Standard or

press one.
734
To select the speech-recognition format, press

two.
To select the speech-recognition format, say

Speech Recognition or press two.
735
To replace the standard format, press one.
To replace the standard format, say Standard or

press one.
715 - 716
723 - 726
727
728 - 730
Page 97
Reference
Prompt ID
736
Content (Non-ASR)
Content (ASR)
To replace the speech-recognition format, press

one.
To replace the speech-recognition format, say

Speech Recognition or press one.
Not used
Not used
739
Speech recognition has been disabled for this

call.
N/A
740
Not used
Not used
741
... messages
N/A
742
...seen...
N/A
743 - 744
Not used
Not used
745
You have no saved voice mails.
N/A
746
Not used
Not used
747
You have no saved e-mails.
N/A
748
Not used
Not used
749
You have no saved faxes.
N/A
750
Not used
Not used
751
voice mail received...
N/A
752
E-mail received...
N/A
753
Fax received...
N/A
754
Priority voice mail received...
N/A
755
Priority e-mail received...
N/A
756
Not used
Not used
757
and seen
N/A
758
and recent
N/A
759
and answered
N/A
760
and deleted
N/A
761
Not used
Not used
762*
...Million...
N/A
763*
...Billion...
N/A
764*
...Trillion...
N/A
765*
...Minus...
N/A
766*
(For U.S. systems) ...Dollar...

(For European systems)Pound
N/A
767*
(For U.S. systems) ...Dollars...

(For European systems)Pounds
N/A
768*
(For U.S. systems) ...Cent...

(For European systems)Pence
N/A
769*
(For U.S. systems) ...Cents...

(For European systems)Pence
N/A
770
<Pause>
N/A
771*
Oclock
N/A
737 - 738
Page 98
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
772*
...Point...
N/A
773
I was unable to connect to your voice mail server.
N/A
774
I was unable to connect to your e-mail server.
N/A
775
I was unable to connect to your fax server.
N/A
776
If you have changed your password, press one.
If you have changed your password, say

Password or press one.
777
To continue without these messages, press

pound.
To continue without these messages, say

Continue or press pound.
778*
dash
N/A
779*
ampersand
N/A
780*
at
N/A
781*
left parenthesis
N/A
782*
right parenthesis
N/A
783*
underscore
N/A
784*
space
N/A
785*
Tilde
N/A
786*
N/A
787*
N/A
788*
N/A
789*
apostrophe
N/A
790*
lower A
N/A
791*
lower B
N/A
792*
lower C
N/A
793*
N/A
794*
N/A
795*
N/A
796*
exclamation point
N/A
797*
lower D
N/A
798*
lower E
N/A
799*
lower F
N/A
800*
N/A
801*
N/A
802*
N/A
803*
star
N/A
804*
lower G
N/A
805*
lower H
N/A
806*
lower I
N/A
807*
N/A
808*
N/A
Page 99
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
809*
N/A
810*
pound (or hash)
N/A
811*
lower J
N/A
812*
lower K
N/A
813*
lower L
N/A
814*
N/A
815*
N/A
816*
N/A
818*
lower M
N/A
819*
lower N
N/A
820*
lower O
N/A
821*
N/A
822*
N/A
823*
N/A
824*
N/A
825*
lower P
N/A
826*
lower Q
N/A
827*
lower R
N/A
828*
lower S
N/A
829*
N/A
830*
N/A
831*
N/A
832*
question mark
N/A
833*
lower T
N/A
834*
lower U
N/A
835*
lower V
N/A
836*
N/A
837*
N/A
838*
N/A
839*
N/A
840*
lower W
N/A
841*
lower X
N/A
842*
lower Y
N/A
843*
lower Z
N/A
844*
colon
N/A
845*
period
N/A
846*
comma
N/A
847*
forward slash
N/A
848*
backward slash
N/A
Page 100
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
849*
plus sign
N/A
850
Please hold while I check your e-mail.
N/A
851
...one unreadable message
N/A
852
...unreadable messages
N/A
853
You have no unreadable messages
N/A
854
To manage unreadable messages, press six
N/A
855
unreadable message...
N/A
856
If you are finished, please press pound (or hash).

Otherwise, press the next key to continue
spelling.
N/A
857
Your quota grace limit has been reached.
N/A
858
Please hold while I check your messages.
N/A
859
The message could not be played.
N/A
860
Not used
Not used
861
Im sorry there are no network mailboxes

available for Node...
N/A
862
Im sorry. This message cannot be forwarded.
N/A
863
I could not connect to any of your remote

servers. You will be redirected to the local voice
mail view.
N/A
Not used
Not used
876
To record a standard greeting, press one.
To record a standard greeting, say Standard or

press one.
877
To copy the standard greeting to the speechrecognition greeting, press two.
To copy the standard greeting to the speechrecognition greeting, say Copy or press two.
878
To record a speech-recognition greeting, press

three.
To record a speech-recognition greeting say

Speech Recognition or press three.
879
If you would like to copy this recording to the

speech-recognition greeting, press one.
If you would like to use this recording as the

speech-recognition greeting, say Copy or press
one.
880
To record a new speech-recognition greeting,

press three.
To record a new speech-recognition greeting, say

New or press three.
881
(pronunciation: en-yay)
N/A
882
I'm sorry. This system prompt is not available for

replacement.
N/A
883
The following message could not be delivered

to...
N/A
884
To disable Speech Recognition mailbox

commands for this call, press eight.
To disable Speech Recognition mailbox

commands for this call, say 'Disable' or press
eight.
885
Speech Recognition disabled.
N/A
886
I could not create a secure connection to your

remote server. You will be redirected to the local
voice mail view.
N/A
864 - 875
Page 101
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
887
Please contact your system administrator.
N/A
888
E-Mail Reader was unable to retrieve your faxes

from your e-mail server due to a login failure.
N/A
889
E-Mail Reader was unable to retrieve your emails from your e-mail server due to a login
failure.
N/A
890
Please enter your e-mail account password. This

is case sensitive. Using the keypad, you can
scroll through symbols, numbers, and letters,
both lower and upper case.
Please spell or enter your e-mail account

password. This is case sensitive. You can speak
symbols, numbers, and letters. For upper case
letters, say Upper followed by the letter.
891

the last name of the person. Then press pound
Please say the last name of the person you are

telephone, please spell the last name of the
892
You have no voice mails
N/A
893
You have no e-mails
N/A
894
You have no faxes
N/A
895
...Network extension...
N/A
896
To enable Speech Recognition mailbox

commands for this call, press eight.
To enable Speech Recognition mailbox

commands for this call, say Enable or press
eight.
897
There was an error accessing your messages;

you will be returned to the main menu
N/A
898
...Network Mailbox...
N/A
899
N/A
I think you said delete. If this is correct, please

press one; if this is not correct, please press two.
900
Speech Recognition enabled.
N/A
901
No days selected.
No days selected.
902
On
On
903
Off
Off
Not used
Not used
907
Message dated
Message dated
908

and e-mails from your e-mail server due to a
login failure.

and e-mails from your e-mail server due to a login
failure.
909
To copy this message to additional mailboxes,

press four.
To copy this message to additional mailboxes,

say Copy or press four.
910
To spell a new name, press four.
To spell a new name, say new name, or press

four.
911

the first name of the person. Then press pound
Please say the full name of the person you are

telephone, please spell the first name of the
904 - 906
Page 102
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
912

the last name of the person. Then press pound
Please say the full name of the person you are

trying to reach? Otherwise, using the keys on
your telephone, please spell the last name of the
913
When you are finished entering mailbox

numbers, press star to exit.
When you are finished entering mailbox numbers,

say Finished or press star to exit.
914
Enter the destination mailbox or Group list

number. For the Directory, press pound (or hash).
When you are finished entering the destination,
press star to exit

number. For the directory, say Directory or press
pound (or hash). When you are finished entering
the destination press star to exit.
915
... or if you are finished listening to the message,

Hang up.
N/A
916
Subscriber access is not programmed yet.

Please contact the system administrator.
N/A
917
I am sorry, I could not complete your call at this

time. Please try again later.
N/A
918
Message access is not configured. Please

contact your system administrator.
N/A
919
To change your main menu e-mail reader count,

press four.
To change your main menu e-mail reader count,

say e-mail reader count or press four.
920
Main Menu E-Mail Reader Count is currently

enabled.
N/A
921
Main Menu E-Mail Reader Count is currently

disabled.
N/A
922
To enable, press one.
To enable, say enable or press one.
923
To disable, press one.
To disable, say disable or press one.
924
Main Menu E-Mail Reader Count has been

automatically disabled, please go to the personal
options menu to re-enable this feature.
N/A
926
For help with password special keys, press two.
For help with password special keys, say Help

or press two.
927
To repeat the following instructions press zero at

any time.
To repeat the following instructions say Repeat

or press zero at any time.
928
Enter the destination mailbox or Group list

number. When you are finished entering the
destination, press star to exit.

number. When you are finished entering the
destination, press star to exit.
929
equal to sign
N/A
930
greater than sign
N/A
931
less than sign
N/A
932
semi colon sign
N/A
933
percent sign
N/A
934
dollar sign
N/A
935
pipe sign
N/A
936
pound (or hash) sign
N/A
Page 103
Reference
Prompt ID
Content (Non-ASR)
Content (ASR)
937
I am sorry, you must enter a password for

security reasons. Please, enter your new
password, then press pound (or hash).
N/A
938
To listen to all additional messages, please press

eight.
Say All Messages or press eight to listen to all

additional messages.
939
The locations of special characters are... For

space, at, hyphen, underscore, equals sign,
comma, greater than, and right parenthesis, use
key zero. For exclamation point, pipe,
apostrophe, colon, semi-colon, forward slash,
and backslash, use key one. For period, tilde,
dollar, asterisk, ampersand, percentage, plus,
less than and left parenthesis, use key star. For
pound (or hash), use key pound (or hash).
N/A
940
This call routing application does not have an

associated digit translation node. Please assign a
digit translation node using the System Manager
interface before attempting to assign an Audiotex
greeting using the System Administrator
interface.
N/A
941
E-Mail Reader encountered an error while trying

to connect to your e-mail server. Please contact
your system administrator for further assistance.
N/A
942
E-mail Reader was unable to connect to your email server. The server may be down or there
may be a configuration issue with your E-Mail
Reader Profile. Please contact your system
administrator for further assistance.
N/A
943
E-Mail Reader cannot connect to your e-mail

server due to an encryption mismatch. Please
contact your system administrator for further
assistance.
N/A
944
I am sorry, your password must be at least four

digits long. Please, enter your new password,
then press pound.
N/A
Page 104
Index
Index
A
Capacities, network 3
Characters, dialpad 7
Accounts, accessing voice mail 50

Administrator
endpoint
enabling or disabling 11
password, programming 18
troubleshooting 60
feature codes 68
mailbox password 49
mailbox, initializing 49
programming planning sheets 3
types 2
voice mail 46
Alarms
alarm numbers and priorities 40
alarm queue, using 40
clearing 38
descriptions 38
major, responding to 37
minor 37
network 37
Receive Network Alarms flag 37
Send Network Alarms flag 37
system 37
voice processor 37
Answer Supervision Type, programming 25
Attendant endpoints, enabling or disabling 12
Audiotex recordings
creating 54
Class of Service
ARS only 15
European values 15
U.S. values 14
Class of service
ARS only 14
Clearing alarms 38
Codes
administrator feature 68
diagnostics feature 69
endpoint feature 72
trunk access 72
Custom system voice mail prompts 53
D
Day Mode, setting 8
Day or Night Answer Access, programming 31
Day or Night Ring-in, programming 32
Device, seizing 43
Diagnostics feature codes 69
Dialpad characters, entering 7
DND messages
programming 19
DND messages, Japanese language 19
Automated Attendant, recording custom messages 54
Automatic
daylight-saving time 9
Route Selection, ARS-only Class of Service 14
Speech Recognition, using 46
Emergency calls, toll restriction override 14
Automatic Route Selection

ARS-only Class of Service 15
B
Basic Voice Mail 46
Busy Out, programming 30
Button differences 7
C
Caller ID, programming 26
Endpoint
attendant, enabling or disabling 12
button differences 7
dialpad characters, entering 7
extension
numbers, changing 21
user names, programming 13
feature codes 72
Inter-Tel 7
Mitel 7
English, multicultural references 3
Enterprise Messaging 46
Extension numbers
changing 21
swapping 22
Page 105
Index
Fax documents, importing 57
Mailbox, administrator 49
Feature codes
Major alarms, responding to 37
administrator 68
Message Notification/Retrieval 47
diagnostics 69
Messages
endpoint 72
DND, programming 19
Reminder, changing 20
Flowcharts
Station programming 17
Minor alarms 37
System programming 23
Mode, Day or Night 8
Trunk programming 35
Modem
Voice mail programming 48
internal, enabling and disabling 41
Freeze and unfreeze
internal, resetting 41
network history 44
Multicultural English references 3
system history 44
Multi-node configuration 8
Group List name, recording 52
Network
alarms 37
capacities 3
history, freezing and unfreezing 44
single and multi-node configurations 8
History
synchronizing time 9
network 44
Night Mode, setting 8
system 44
Hookflash, speed dial 10
Hybrid Balance, programming 27
Passwords
administrator endpoint, programming 18
administrator mailbox 49
Importing fax documents 57
voice mail, changing 51
Individual trunk programming planning sheets 66
Pause, speed dial 10
Internal modem
PBX trunks, speed dialing 10
enabling and disabling 41

resetting 41
Programming planning sheets

administrator endpoint password 62
custom audiotex recordings 67
DND messages 63
endpoint information 62
Japanese language
DND messages 19
entering characters 7
Reminder messages 20
individual trunk programming 66

Reminder messages 64
station extension numbers 65
swapping stations 65
trunk groups 66
Prompts
default voice mail 78
voice mail 53
Katakana characters 7
Page 106
Provider information 60
Index
R
Receive Network Alarms flag 37
Reminder Messages
changing 20
Japanese language 20
S
Send Network Alarms flag 37
Single node configuration 8
Speech recognition, using 46
Speed dial
pauses and hookflashes 10
System 10
Stations
numbers, programming planning sheets 65
swapping, programming planning sheets 65
Synchronize network time 9
System
alarms 37
date and time, setting 9
history, freezing and unfreezing 44
programming options 18
Speed Dial
deleting names or numbers 10
toll restriction override 14
using 10
T
Time
daylight saving, automatic 9
setting 9
Toll restrictions
COS override for emergency calls 14
programming 14
Troubleshooting
admininistrator endpoint 60
administrator endpoint features 60
voice mail 61
Trunk groups
assigning trunks to 29
Day or Night Answer Access, programming 31
Day or Night Ring-in, programming 32
trunk lists, programming 34
Trunks
access codes 72
Answer Supervision Type, programming 25
assigning to trunk groups 29
Busy Out, programming 30
Caller ID, programming 26
Hybrid Balance, programming 27
polarity reversal 24
Valid Call Timer 24
U
User names, programming 13
V
Voice mail
accounts, accessing 50
administrator features 46
broadcast message, recording 52
default prompts 78
flowchart 48
Group List name, recording 52
MNR application 47
passwords, changing 51
prompts, recording 53
subscriber features, changing 50
supplemental documentation 46
troubleshooting 61
types 46
user guides 46
Page 107
Part No. 580.8001

Issue 2.4, May 2008
A691/9112A

5000 Endpoint and VM Admin

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

5000 Endpoint and VM Admin

Uploaded by

Copyright:

Available Formats

MITEL

Endpoint and Voice Mail

Voice Mail Administrator Features

Quick Reference Guide for System,

Accessing the Voice Mail Administrator Mailbox

Dial the voice mail access number.

Press * or say Login to identify yourself as a subscriber.

Enter or say the administrator mailbox number.

Enter the password, and then press #.

Press 9 or say Nine to access the administrator menu.

Recording Broadcast Messages

Access the administrator mailbox as described above.

Press 1 or say Broadcast Message to select broadcast message.

Record the message, and then press # to stop recording.

Press # or say Accept to accept the message.

Performing Subscriber Mailbox Maintenance

System Administrator Features

Setting the System in Day or Night Mode

Setting the System or Network Date and Time

Dial 9800 (single node) or 9810 (multi-node). The programmed date

Access the administrator mailbox as described above.

Press 2 or say Mailbox Maintenance.

If the system is set for 12-hour display format, SELECT AM OR PM (AM =

Importing Fax Documents

Press 4 or say Import Fax.

If the document number does not currently exist, press # or say

If the document currently exists, press # or say Yes to replace the

When prompted, press Start on the fax machine.

Synchronizing Network Time

Responding to Alarm Messages

Inter-Tel (Delaware), Inc. May 2008

Part No. 835.2461-6

Programming System Speed-Dial Numbers

Default Administrator Feature Codes

Dial 9801. PROGRAM SYS SPD # <number range> appears.

Enter the System Speed Dial location code (000999 or 00004999).

Press # or the ACCEPT menu button. ENTER NUMBER appears.

Enter the number, up to 48 digits, using one of the following methods:

Automatic Diagnostics Delivery

Clear Network Alarm

Clear System Alarm

Night Ring On/Off

Use the dialpad to manually enter the number. In Numeric Mode,

Periodic Diagnostics On/Off

Program System Speed Dial

Enable Network Day

Set Network Date/Time

Enable Network Night

Synchronize Network Time

Enabling or Disabling System Diagnostics Mode

Japanese (Katakana) Characters1

Diagnostic - ASAI Snoop Off

Diagnostic - ASAI Snoop On

Diagnostic - Print Auxdata

Diagnostic - Print Mess. Log

Diagnostic - Dump Extension

Diagnostic - Dump Node Info

Diagnostic - Print Net. Log

Diagnostic - Heap Dump

Diagnostic - Query Node

Diagnostic - Heap Statistics

Diagnostic - Show Version